Period
to 24 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Birmingham with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 24 November 2017 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
West Midlands > Birmingham
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 100 39 63
Rank change year-on-year -61 +24 +11
Permanent jobs citing SLA 98 279 158
As % of all permanent IT jobs advertised in Birmingham 2.54% 5.89% 3.99%
As % of the Quality Assurance & Compliance category 18.74% 33.37% 28.06%
Number of salaries quoted 84 160 138
Birmingham median annual salary £40,000 £37,500 £37,750
Median salary % change year-on-year +6.67% -0.66% +16.15%
10th Percentile £22,050 £22,975 £25,750
90th Percentile £62,500 £57,500 £64,875
West Midlands median annual salary £33,000 £37,500 £32,500
% change year-on-year -12.00% +15.38% +4.42%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Birmingham with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Birmingham
Permanent vacancies with a requirement for quality assurance or compliance skills 523 836 563
As % of all permanent IT jobs advertised in Birmingham 13.58% 17.65% 14.23%
Number of salaries quoted 390 474 468
Birmingham median annual salary £45,000 £41,333 £42,250
Median salary % change year-on-year +8.87% -2.17% -0.59%
10th Percentile £26,475 £25,750 £23,750
90th Percentile £65,000 £74,250 £63,750
West Midlands median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

SLA
Job Vacancy Trend in Birmingham

Job postings citing SLA as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for SLA in Birmingham

SLA
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Birmingham.

Salary trend for SLA in Birmingham

SLA
Salary Histogram in Birmingham

The salary distribution of IT jobs citing SLA in Birmingham over the 6 months to 24 November 2017.

Salary histogram for SLA in Birmingham

For the 6 months to 24 November 2017, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Birmingham region with a requirement for SLA.

1 36 (36.73%) ITIL
2 30 (30.61%) Incident Management
3 29 (29.59%) Finance
4 26 (26.53%) Service Delivery
4 26 (26.53%) Windows
5 25 (25.51%) Process Improvement
6 20 (20.41%) SQL
6 20 (20.41%) Microsoft
7 19 (19.39%) VPN
7 19 (19.39%) Stakeholder Management
7 19 (19.39%) Windows 7
8 17 (17.35%) DHCP
8 17 (17.35%) IT Strategy
9 16 (16.33%) Degree
9 16 (16.33%) Problem Management
10 15 (15.31%) Technical Architecture
10 15 (15.31%) Active Directory
11 14 (14.29%) HP
11 14 (14.29%) Statistics
11 14 (14.29%) Data Analysis
12 13 (13.27%) VMware Infrastructure
12 13 (13.27%) Cisco Certification
12 13 (13.27%) SQL Server
12 13 (13.27%) Linux
12 13 (13.27%) VMware
12 13 (13.27%) Collaborative Working
12 13 (13.27%) Windows 10
13 12 (12.24%) Service Design
13 12 (12.24%) Escalation Management
13 12 (12.24%) Contract Management

SLA
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (5.10%) IIS
2 3 (3.06%) Apache
2 3 (3.06%) Tomcat
3 2 (2.04%) MS Exchange
4 1 (1.02%) Exchange Server 2003
4 1 (1.02%) Exchange Server 2007
4 1 (1.02%) Exchange Server 2013
4 1 (1.02%) IBM Notes
4 1 (1.02%) Skype for Business
Applications
1 11 (11.22%) Microsoft Office
2 9 (9.18%) Microsoft Excel
3 1 (1.02%) Microsoft PowerPoint
Business Applications
1 3 (3.06%) Dynamics CRM
Cloud Services
1 5 (5.10%) G Suite
2 2 (2.04%) Microsoft Azure
3 1 (1.02%) Office 365
Communications & Networking
1 19 (19.39%) VPN
2 17 (17.35%) DHCP
3 12 (12.24%) DNS
4 11 (11.22%) 802.11
5 10 (10.20%) LAN
6 9 (9.18%) WAN
7 8 (8.16%) Firewall
8 6 (6.12%) Internet
8 6 (6.12%) SAN
8 6 (6.12%) Wi-Fi
9 5 (5.10%) Ethernet
9 5 (5.10%) MPLS
9 5 (5.10%) TCP/IP
10 3 (3.06%) Broadband
10 3 (3.06%) Cisco Nexus
10 3 (3.06%) OSPF
11 2 (2.04%) ATM
11 2 (2.04%) BGP
11 2 (2.04%) ISDN
11 2 (2.04%) PPP
Database & Business Intelligence
1 13 (13.27%) SQL Server
2 7 (7.14%) SQL Server 2008
3 3 (3.06%) SQL Server 2012
4 1 (1.02%) Data Warehouse
4 1 (1.02%) DB2
4 1 (1.02%) MySQL
4 1 (1.02%) NoSQL
4 1 (1.02%) SQL Server Integration Services
4 1 (1.02%) SQL Server Reporting Services
Development Applications
1 5 (5.10%) SQL Server Management Studio (SSMS)
2 1 (1.02%) Subversion
2 1 (1.02%) Team Foundation Server
2 1 (1.02%) Visual Studio Team System
General
1 29 (29.59%) Finance
2 8 (8.16%) Marketing
3 5 (5.10%) Manufacturing
4 2 (2.04%) Retail
Job Titles
1 13 (13.27%) Applications Support
2 12 (12.24%) Analyst
2 12 (12.24%) Architect
2 12 (12.24%) Technical Architect
3 8 (8.16%) IT Support
4 7 (7.14%) Incident Manager
5 6 (6.12%) Applications Specialist
5 6 (6.12%) Applications Support Specialist
5 6 (6.12%) Support Specialist
5 6 (6.12%) Unix Specialist
5 6 (6.12%) Unix Support
5 6 (6.12%) Unix Support Specialist
6 5 (5.10%) IT Manager
6 5 (5.10%) PC Support
6 5 (5.10%) Service Manager
7 4 (4.08%) 2nd/3rd Line Support
7 4 (4.08%) 3rd Line Support
7 4 (4.08%) IT Support Manager
7 4 (4.08%) Support Analyst
7 4 (4.08%) Support Manager
Libraries, Frameworks & Software Standards
1 11 (11.22%) 802.1X
2 5 (5.10%) .NET
3 4 (4.08%) HTML
3 4 (4.08%) HTML5
3 4 (4.08%) jQuery
4 3 (3.06%) AngularJS
5 1 (1.02%) CSS
Miscellaneous
1 8 (8.16%) Data Centre
2 6 (6.12%) Analytical Skills
2 6 (6.12%) Enterprise Software
3 5 (5.10%) Virtual Team
4 3 (3.06%) Clustering
4 3 (3.06%) Driving Licence
4 3 (3.06%) Handset
5 1 (1.02%) Blackberry
5 1 (1.02%) Computer Science
5 1 (1.02%) Management Information System
5 1 (1.02%) Replication
Operating Systems
1 26 (26.53%) Windows
2 19 (19.39%) Windows 7
3 13 (13.27%) Linux
3 13 (13.27%) Windows 10
4 12 (12.24%) Windows 8
5 11 (11.22%) Windows Vista
6 10 (10.20%) Windows Server
7 8 (8.16%) AIX
7 8 (8.16%) Unix
8 7 (7.14%) Windows Server 2008
9 6 (6.12%) Solaris
10 3 (3.06%) CentOS
11 2 (2.04%) Red Hat Enterprise Linux
11 2 (2.04%) Windows Server 2003
12 1 (1.02%) Android
12 1 (1.02%) Apple iOS
12 1 (1.02%) Windows Mobile
12 1 (1.02%) Windows Server 2012
12 1 (1.02%) Windows XP
Processes & Methodologies
1 36 (36.73%) ITIL
2 30 (30.61%) Incident Management
3 26 (26.53%) Service Delivery
4 25 (25.51%) Process Improvement
5 19 (19.39%) Stakeholder Management
6 17 (17.35%) IT Strategy
7 16 (16.33%) Problem Management
8 15 (15.31%) Technical Architecture
9 14 (14.29%) Data Analysis
9 14 (14.29%) Statistics
10 13 (13.27%) Collaborative Working
11 12 (12.24%) Contract Management
11 12 (12.24%) Critical Success Factor
11 12 (12.24%) Customer Requirements
11 12 (12.24%) Escalation Management
11 12 (12.24%) Financial Modelling
11 12 (12.24%) Performance Management
11 12 (12.24%) Root Cause Analysis
11 12 (12.24%) Service Design
12 9 (9.18%) Supplier Management
Programming Languages
1 20 (20.41%) SQL
2 7 (7.14%) PowerShell
2 7 (7.14%) VB
3 4 (4.08%) Bash Shell
3 4 (4.08%) C#
3 4 (4.08%) JavaScript
4 3 (3.06%) PL/SQL
4 3 (3.06%) Shell Script
5 1 (1.02%) T-SQL
5 1 (1.02%) VBScript
Qualifications
1 16 (16.33%) Degree
2 13 (13.27%) Cisco Certification
3 12 (12.24%) ITIL Foundation Certificate
4 11 (11.22%) Master's Degree
5 10 (10.20%) CCNA
6 8 (8.16%) Microsoft Certification
7 7 (7.14%) MCP
8 5 (5.10%) MCSE
9 4 (4.08%) ITIL Certification
10 3 (3.06%) CCIE
10 3 (3.06%) CCNP
10 3 (3.06%) MCSA
11 2 (2.04%) CCIE Service Provider
12 1 (1.02%) Computer Science Degree
12 1 (1.02%) GNVQ
12 1 (1.02%) HP ASE
12 1 (1.02%) MOS
12 1 (1.02%) NVQ Level 3
12 1 (1.02%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 3 (3.06%) Data Quality
1 3 (3.06%) ISO/IEC 27001
2 1 (1.02%) ISO/IEC 20000
System Software
1 15 (15.31%) Active Directory
2 13 (13.27%) VMware Infrastructure
3 3 (3.06%) VMware ESXi
3 3 (3.06%) vSphere
4 1 (1.02%) Firmware
4 1 (1.02%) Hyper-V
4 1 (1.02%) Virtual Servers
Systems Management
1 6 (6.12%) SCCM
2 5 (5.10%) AirWatch
3 3 (3.06%) vCenter Server
4 2 (2.04%) Netcool
5 1 (1.02%) Microsoft Intune
5 1 (1.02%) Oracle Enterprise Manager
Vendors
1 20 (20.41%) Microsoft
2 14 (14.29%) HP
3 13 (13.27%) VMware
4 12 (12.24%) Cadence
4 12 (12.24%) ServiceNow
5 11 (11.22%) Red Hat
6 9 (9.18%) Cisco
7 7 (7.14%) Dell
7 7 (7.14%) Oracle
8 6 (6.12%) Fujitsu
9 5 (5.10%) Google
9 5 (5.10%) Juniper
10 3 (3.06%) NetApp
11 2 (2.04%) IBM
12 1 (1.02%) BMC
12 1 (1.02%) CheckPoint
12 1 (1.02%) Citrix
12 1 (1.02%) Informatica
12 1 (1.02%) Remedy
12 1 (1.02%) Sophos