Customer Service Jobs in Bridgend

Customer Service
South Wales > Bridgend

The following table provides summary statistics for permanent job vacancies advertised in Bridgend with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 31 52 -
Rank change year-on-year +21 - -
Permanent jobs citing Customer Service 34 5 0
As % of all permanent jobs advertised in Bridgend 8.72% 2.03% -
As % of the Processes & Methodologies category 8.90% 2.04% -
Number of salaries quoted 23 2 0
10th Percentile £26,159 - -
25th Percentile £29,035 £23,500 -
Median annual salary (50th Percentile) £36,476 £25,000 -
Median % change year-on-year +45.90% - -
75th Percentile £42,250 £26,500 -
90th Percentile £45,780 - -
South Wales median annual salary £30,281 £31,000 £37,000
% change year-on-year -2.32% -16.22% +23.33%

All Process and Methodology Skills
Bridgend

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Bridgend with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 382 245 122
As % of all permanent jobs advertised in Bridgend 97.95% 99.59% 99.19%
Number of salaries quoted 90 11 9
10th Percentile £29,903 £23,500 £29,500
25th Percentile £35,195 £27,875 £31,000
Median annual salary (50th Percentile) £40,553 £45,000 £37,000
Median % change year-on-year -9.88% +21.62% +12.12%
75th Percentile £50,938 £56,875 -
90th Percentile £52,500 £57,500 £43,500
South Wales median annual salary £47,500 £45,496 £49,000
% change year-on-year +4.41% -7.15% +8.89%

Customer Service
Job Vacancy Trend in Bridgend

Job postings citing Customer Service as a proportion of all IT jobs advertised in Bridgend.

Job vacancy trend for Customer Service in Bridgend

Customer Service
Salary Trend in Bridgend

3-month moving average salary quoted in jobs citing Customer Service in Bridgend.

Salary trend for Customer Service in Bridgend

Customer Service
Salary Histogram in Bridgend

Salary distribution for jobs citing Customer Service in Bridgend over the 6 months to 27 April 2024.

Salary histogram for Customer Service in Bridgend

Customer Service
Co-occurring Skills and Capabilities in Bridgend by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (14.71%) Microsoft Exchange
2 1 (2.94%) CMS
Cloud Services
1 9 (26.47%) Microsoft 365
2 5 (14.71%) Azure
2 5 (14.71%) Azure Monitor
2 5 (14.71%) Cloud Computing
Communications & Networking
1 20 (58.82%) LAN
1 20 (58.82%) WAN
2 16 (47.06%) Firewall
3 11 (32.35%) Cisco ASA
3 11 (32.35%) Cisco IOS
3 11 (32.35%) TCP/IP
4 9 (26.47%) SAN
5 5 (14.71%) DNS
5 5 (14.71%) Extranet
5 5 (14.71%) Internet
5 5 (14.71%) MPLS
5 5 (14.71%) Network Security
5 5 (14.71%) Unified Communications
5 5 (14.71%) VLAN
5 5 (14.71%) VPN
5 5 (14.71%) Wi-Fi
5 5 (14.71%) WLAN
6 4 (11.76%) VoIP
General
1 18 (52.94%) Inclusion and Diversity
1 18 (52.94%) Local Government
1 18 (52.94%) Police
2 11 (32.35%) Telecoms
3 7 (20.59%) Social Skills
4 5 (14.71%) Analytical Skills
5 3 (8.82%) Finance
5 3 (8.82%) Legal
5 3 (8.82%) Organisational Skills
Job Titles
1 26 (76.47%) Senior
2 15 (44.12%) ICT Engineer
3 11 (32.35%) Consultant
3 11 (32.35%) Project Consultant
3 11 (32.35%) Senior Consultant
3 11 (32.35%) Senior Network Consultant
3 11 (32.35%) Senior Project Consultant
4 10 (29.41%) Senior Technical Engineer
4 10 (29.41%) Technical Engineer
5 5 (14.71%) Network Engineer
5 5 (14.71%) Senior Network Engineer
5 5 (14.71%) Senior Systems Engineer
6 4 (11.76%) 3rd Line Engineer
6 4 (11.76%) 3rd Line Infrastructure Engineer
6 4 (11.76%) Infrastructure Engineer
7 3 (8.82%) ICT Assistant
8 1 (2.94%) Technical Assistant
Miscellaneous
1 21 (61.76%) Data Centre
2 6 (17.65%) Driving Licence
3 5 (14.71%) Smartphone
Operating Systems
1 14 (41.18%) Windows
2 5 (14.71%) Android
2 5 (14.71%) Windows 10
3 4 (11.76%) Windows Server
Processes & Methodologies
1 11 (32.35%) Actionable Insight
1 11 (32.35%) Change Control
1 11 (32.35%) Change Management
1 11 (32.35%) ITIL
1 11 (32.35%) Migration
1 11 (32.35%) Network Design
2 8 (23.53%) Mathematics
3 5 (14.71%) Business Continuity
3 5 (14.71%) Disaster Recovery
3 5 (14.71%) High Availability
3 5 (14.71%) Network Management
3 5 (14.71%) Power Management
3 5 (14.71%) Problem-Solving
4 4 (11.76%) Infrastructure Engineering
5 3 (8.82%) Asset Management
5 3 (8.82%) Contract Negotiation
5 3 (8.82%) Line Management
5 3 (8.82%) Planning and Forecasting
5 3 (8.82%) Time Management
Qualifications
1 20 (58.82%) Cisco Certification
2 15 (44.12%) CCNA
3 11 (32.35%) SC Cleared
3 11 (32.35%) Security Cleared
4 9 (26.47%) Degree
5 4 (11.76%) A+ Certification
Quality Assurance & Compliance
1 4 (11.76%) Cyber Essentials
System Software
1 5 (14.71%) Active Directory
1 5 (14.71%) VMware Infrastructure
2 4 (11.76%) Hyper-V
Systems Management
1 5 (14.71%) Microsoft Intune
1 5 (14.71%) SCCM
1 5 (14.71%) SCOM
Vendors
1 16 (47.06%) Cisco
2 14 (41.18%) Microsoft
3 11 (32.35%) CheckPoint
3 11 (32.35%) Fortinet
3 11 (32.35%) McAfee
3 11 (32.35%) Oracle
3 11 (32.35%) Palo Alto
4 9 (26.47%) VMware
5 5 (14.71%) Citrix
5 5 (14.71%) HP
5 5 (14.71%) NetApp
6 4 (11.76%) Acronis
6 4 (11.76%) Aruba
6 4 (11.76%) Datto
6 4 (11.76%) Mitel
6 4 (11.76%) Sophos
6 4 (11.76%) Veeam