Customer Service Job Trends in Bridgend

Customer Service
South Wales > Bridgend

The table below provides summary statistics and salary benchmarking for jobs advertised in Bridgend requiring Customer Service skills. It covers permanent job vacancies from the 6 months leading up to 2 January 2026, with comparisons to the same periods in the previous two years.

6 months to
2 Jan 2026
Same period 2025 Same period 2024
Rank 10 3 27
Rank change year-on-year -7 +24 -
Permanent jobs citing Customer Service 8 10 7
As % of all permanent jobs in Bridgend 13.56% 28.57% 7.69%
As % of the Processes & Methodologies category 18.18% 40.00% 7.78%
Number of salaries quoted 6 4 0
10th Percentile - £30,225 -
25th Percentile £28,500 £30,563 -
Median annual salary (50th Percentile) £32,000 £36,250 -
Median % change year-on-year -11.72% - -
75th Percentile £35,000 £40,938 -
90th Percentile £36,875 £42,625 -
South Wales median annual salary £25,087 £36,250 £45,000
% change year-on-year -30.79% -19.44% +12.50%

All Process & Methodology Skills
Bridgend

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Bridgend.

Permanent vacancies with a requirement for process or methodology skills 44 25 90
As % of all permanent jobs advertised in Bridgend 74.58% 71.43% 98.90%
Number of salaries quoted 35 7 34
10th Percentile £30,000 £30,000 £33,709
25th Percentile £36,250 £30,375 £39,280
Median annual salary (50th Percentile) £55,000 £37,500 £41,598
Median % change year-on-year +46.67% -9.85% +23.50%
75th Percentile £57,500 £40,000 £54,328
90th Percentile £60,000 £41,500 £65,875
South Wales median annual salary £50,000 £49,875 £50,000
% change year-on-year +0.25% -0.25% +0.11%

Customer Service
Job Vacancy Trend in Bridgend

Historical trend showing the proportion of permanent IT job postings citing Customer Service relative to all permanent IT jobs advertised in Bridgend.

Customer Service job vacancy trend in Bridgend

Customer Service
Salary Trend in Bridgend

Salary distribution trend for jobs in Bridgend citing Customer Service.

Salary distribution trend for jobs in Bridgend citing Customer Service

Customer Service
Co-Occurring Skills & Capabilities in Bridgend by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 1 (12.50%) Microsoft Office
Cloud Services
1 2 (25.00%) Microsoft 365
Communications & Networking
1 2 (25.00%) DHCP
1 2 (25.00%) DNS
1 2 (25.00%) TCP/IP
General
1 5 (62.50%) Social Skills
2 4 (50.00%) Telecoms
3 3 (37.50%) Finance
Job Titles
1 3 (37.50%) Help Desk Team Lead
1 3 (37.50%) Lead
1 3 (37.50%) Team Leader
2 2 (25.00%) Analyst
2 2 (25.00%) Finance Manager
2 2 (25.00%) Service Analyst
2 2 (25.00%) Service Desk Analyst
2 2 (25.00%) Systems Manager
3 1 (12.50%) Account Manager
3 1 (12.50%) Sales Account Manager
3 1 (12.50%) Sales Manager
Operating Systems
1 2 (25.00%) Windows
1 2 (25.00%) Windows 10
Processes & Methodologies
1 3 (37.50%) Coaching
1 3 (37.50%) Cybersecurity
2 2 (25.00%) ITIL
3 1 (12.50%) Business Development
3 1 (12.50%) Business Strategy
3 1 (12.50%) Contract Negotiation
3 1 (12.50%) CRM
3 1 (12.50%) Customer Retention
3 1 (12.50%) GAP Analysis
3 1 (12.50%) KYC
3 1 (12.50%) Service Delivery
Qualifications
1 2 (25.00%) BPSS Clearance
1 2 (25.00%) DBS Check
Quality Assurance & Compliance
1 3 (37.50%) SLA
System Software
1 2 (25.00%) Active Directory
Systems Management
1 2 (25.00%) SCCM
Vendors
1 3 (37.50%) Microsoft
2 2 (25.00%) Citrix
2 2 (25.00%) ServiceNow