2nd Line Service Desk Analyst Jobs in Cambridge

Second Line Service Desk Analyst
Cambridgeshire > Cambridge

The median Second Line Service Desk Analyst salary in Cambridge is £35,000 per year, according to job vacancies posted during the 6 months leading to 19 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
19 Jun 2024
Same period 2023 Same period 2022
Rank 81 - 140
Rank change year-on-year - - -
Permanent jobs requiring a 2nd Line Service Desk Analyst 2 0 2
As % of all permanent jobs advertised in Cambridge 0.18% - 0.11%
As % of the Job Titles category 0.19% - 0.12%
Number of salaries quoted 2 0 2
10th Percentile - - £26,025
25th Percentile - - £26,438
Median annual salary (50th Percentile) £35,000 - £27,750
75th Percentile - - £28,938
90th Percentile - - £29,275
Cambridgeshire median annual salary £35,000 - £27,750

All Permanent IT Job Vacancies
Cambridge

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Cambridge. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Cambridge with a recognized job title 1,064 733 1,693
% of permanent jobs with a recognized job title 97.17% 83.96% 90.97%
Number of salaries quoted 814 366 556
10th Percentile £30,000 £30,500 £29,125
25th Percentile £40,000 £40,000 £36,781
Median annual salary (50th Percentile) £55,000 £57,500 £55,000
Median % change year-on-year -4.35% +4.55% +4.76%
75th Percentile £73,250 £75,000 £70,313
90th Percentile £85,000 £88,750 £85,000
Cambridgeshire median annual salary £51,641 £55,000 £50,000
% change year-on-year -6.11% +10.00% -0.50%

2nd Line Service Desk Analyst
Job Vacancy Trend in Cambridge

Job postings that featured 2nd Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Cambridge.

Job vacancy trend for 2nd Line Service Desk Analyst in Cambridge

2nd Line Service Desk Analyst
Salary Trend in Cambridge

3-month moving average salary quoted in jobs citing 2nd Line Service Desk Analyst in Cambridge.

Salary trend for 2nd Line Service Desk Analyst in Cambridge

2nd Line Service Desk Analyst Skill Set
Top 8 Co-occurring Skills and Capabilities in Cambridge

For the 6 months to 19 June 2024, 2nd Line Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Cambridge region featuring 2nd Line Service Desk Analyst in the job title.

1 2 (100.00%) Windows
1 2 (100.00%) Microsoft Exchange
1 2 (100.00%) Active Directory
1 2 (100.00%) Firewall
1 2 (100.00%) Azure
1 2 (100.00%) Microsoft 365
1 2 (100.00%) Social Skills
1 2 (100.00%) Customer Service

2nd Line Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Cambridge by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (100.00%) Microsoft Exchange
Cloud Services
1 2 (100.00%) Azure
1 2 (100.00%) Microsoft 365
Communications & Networking
1 2 (100.00%) Firewall
General
1 2 (100.00%) Social Skills
Operating Systems
1 2 (100.00%) Windows
Processes & Methodologies
1 2 (100.00%) Customer Service
System Software
1 2 (100.00%) Active Directory