Period
to 16 December 2017

The median annual salary for a Service Desk Analyst was £20,000 in advertised job vacancies in Cambridge during the 6 months to 16 December 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
Cambridgeshire > Cambridge
6 months to
16 Dec 2017
Same period 2016 Same period 2015
Rank 184 126 144
Rank change year-on-year -58 +18 -2
Permanent jobs requiring a Service Desk Analyst 4 19 21
As % of all permanent IT jobs advertised in Cambridge 0.13% 0.82% 0.73%
As % of the Job Titles category 0.13% 0.84% 0.75%
Number of salaries quoted 7 21 20
Cambridge median annual salary £20,000 £25,000 £25,000
Median salary % change year-on-year -20.00% - -1.96%
10th Percentile £19,000 £18,500 £19,450
90th Percentile £25,250 £32,250 £27,500
Cambridgeshire median annual salary £21,125 £22,500 £25,000
% change year-on-year -6.11% -10.00% -1.96%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Cambridge. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Cambridge
Permanent vacancies in Cambridge with a recognized job title 3089 2257 2801
% of permanent IT jobs with a recognized job title 97.17% 97.37% 96.82%
Number of salaries quoted 2328 1886 2409
Cambridge median annual salary £50,000 £45,000 £44,500
Median salary % change year-on-year +11.11% +1.12% +11.25%
10th Percentile £29,000 £26,250 £27,500
90th Percentile £71,250 £66,250 £63,750
Cambridgeshire median annual salary £47,500 £45,000 £43,000
% change year-on-year +5.56% +4.65% +7.50%

Service Desk Analyst
Job Vacancy Trend in Cambridge

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Cambridge.

Job vacancy trend for Service Desk Analyst in Cambridge

Service Desk Analyst
Salary Trend in Cambridge

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Cambridge.

Salary trend for Service Desk Analyst in Cambridge

Service Desk Analyst Skill Set
Top 27 Co-occurring IT Skills in Cambridge

For the 6 months to 16 December 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Cambridge region featuring Service Desk Analyst in the job title.

1 4 (100.00%) Windows
1 4 (100.00%) Active Directory
2 3 (75.00%) DNS
2 3 (75.00%) Microsoft
2 3 (75.00%) VMware
2 3 (75.00%) Windows 7
2 3 (75.00%) Windows 10
3 2 (50.00%) Windows Server 2012
3 2 (50.00%) Skype
3 2 (50.00%) Apple iOS
3 2 (50.00%) Office 365
3 2 (50.00%) Dynamics CRM
3 2 (50.00%) MCITP
3 2 (50.00%) Microsoft Certification
3 2 (50.00%) Apple
3 2 (50.00%) ITIL
3 2 (50.00%) MCSE
3 2 (50.00%) CRM
3 2 (50.00%) SharePoint
3 2 (50.00%) DHCP
4 1 (25.00%) Microsoft Office
4 1 (25.00%) Linux
4 1 (25.00%) Firewall
4 1 (25.00%) Degree
4 1 (25.00%) Retail
4 1 (25.00%) Windows 8
4 1 (25.00%) Windows Server

Service Desk Analyst Skill Set
Co-occurring IT Skills in Cambridge by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (50.00%) SharePoint
Applications
1 1 (25.00%) Microsoft Office
Business Applications
1 2 (50.00%) Dynamics CRM
Cloud Services
1 2 (50.00%) Office 365
Communications & Networking
1 3 (75.00%) DNS
2 2 (50.00%) DHCP
2 2 (50.00%) Skype
3 1 (25.00%) Firewall
General
1 1 (25.00%) Retail
Operating Systems
1 4 (100.00%) Windows
2 3 (75.00%) Windows 10
2 3 (75.00%) Windows 7
3 2 (50.00%) Apple iOS
3 2 (50.00%) Windows Server 2012
4 1 (25.00%) Linux
4 1 (25.00%) Windows 8
4 1 (25.00%) Windows Server
Processes & Methodologies
1 2 (50.00%) CRM
1 2 (50.00%) ITIL
Qualifications
1 2 (50.00%) MCITP
1 2 (50.00%) MCSE
1 2 (50.00%) Microsoft Certification
2 1 (25.00%) Degree
System Software
1 4 (100.00%) Active Directory
Vendors
1 3 (75.00%) Microsoft
1 3 (75.00%) VMware
2 2 (50.00%) Apple