Period
to 22 November 2017

The median annual salary for a Service Desk Analyst was £21,875 in advertised job vacancies in Cambridgeshire during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
East of England > Cambridgeshire
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 189 144 159
Rank change year-on-year -45 +15 -26
Permanent jobs requiring a Service Desk Analyst 16 30 33
As % of all permanent IT jobs advertised in Cambridgeshire 0.38% 0.86% 0.81%
As % of the Job Titles category 0.39% 0.88% 0.84%
Number of salaries quoted 12 29 27
Cambridgeshire median annual salary £21,875 £22,000 £22,000
Median salary % change year-on-year -0.57% - -13.73%
10th Percentile £18,463 £18,500 £19,800
90th Percentile £26,000 £28,450 £28,000
East of England median annual salary £22,500 £21,000 £21,500
% change year-on-year +7.14% -2.33% -12.24%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Cambridgeshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Cambridgeshire
Permanent vacancies in Cambridgeshire with a recognized job title 4119 3394 3909
% of permanent IT jobs with a recognized job title 96.99% 97.19% 96.14%
Number of salaries quoted 3164 2823 3380
Cambridgeshire median annual salary £47,500 £45,000 £43,000
Median salary % change year-on-year +5.56% +4.65% +7.50%
10th Percentile £27,500 £26,250 £27,000
90th Percentile £70,000 £65,000 £62,500
East of England median annual salary £45,000 £45,000 £43,500
% change year-on-year - +3.45% +2.35%

Service Desk Analyst
Job Vacancy Trend in Cambridgeshire

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Cambridgeshire.

Job vacancy trend for Service Desk Analyst in Cambridgeshire

Service Desk Analyst
Salary Trend in Cambridgeshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Cambridgeshire.

Salary trend for Service Desk Analyst in Cambridgeshire

Service Desk Analyst
Job Locations in Cambridgeshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Cambridgeshire region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Peterborough -6 10 £21,125 +11.18% 2
Cambridge -51 3 £22,500 -10.00%
Huntingdon +9 1 £18,000 -5.26%
Service Desk Analyst
East of England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Cambridgeshire

For the 6 months to 22 November 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Cambridgeshire region featuring Service Desk Analyst in the job title.

1 14 (87.50%) Windows
2 11 (68.75%) Active Directory
3 9 (56.25%) Microsoft
4 8 (50.00%) ITIL
5 7 (43.75%) Microsoft Office
6 5 (31.25%) Windows 7
7 4 (25.00%) Service Delivery
7 4 (25.00%) Windows 10
7 4 (25.00%) Microsoft Certification
8 3 (18.75%) LAN
8 3 (18.75%) WAN
8 3 (18.75%) DNS
8 3 (18.75%) SLA
8 3 (18.75%) VMware
9 2 (12.50%) Skype
9 2 (12.50%) Driving Licence
9 2 (12.50%) Apple iOS
9 2 (12.50%) Office 365
9 2 (12.50%) Windows 8
9 2 (12.50%) Windows Server 2012
9 2 (12.50%) Mathematics
9 2 (12.50%) Problem Management
9 2 (12.50%) SC Cleared
9 2 (12.50%) Security Cleared
9 2 (12.50%) Retail
9 2 (12.50%) Asset Management
9 2 (12.50%) Dynamics CRM
9 2 (12.50%) MCITP
9 2 (12.50%) Incident Management
9 2 (12.50%) Service Management

Service Desk Analyst Skill Set
Co-occurring IT Skills in Cambridgeshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (12.50%) SharePoint
2 1 (6.25%) MS Exchange
Applications
1 7 (43.75%) Microsoft Office
2 1 (6.25%) Microsoft Excel
Business Applications
1 2 (12.50%) Dynamics CRM
Cloud Services
1 2 (12.50%) Office 365
2 1 (6.25%) Microsoft Azure
Communications & Networking
1 3 (18.75%) DNS
1 3 (18.75%) LAN
1 3 (18.75%) WAN
2 2 (12.50%) DHCP
2 2 (12.50%) Skype
3 1 (6.25%) Firewall
3 1 (6.25%) Internet
General
1 2 (12.50%) Retail
Miscellaneous
1 2 (12.50%) Driving Licence
2 1 (6.25%) Blackberry
Operating Systems
1 14 (87.50%) Windows
2 5 (31.25%) Windows 7
3 4 (25.00%) Windows 10
4 2 (12.50%) Apple iOS
4 2 (12.50%) Windows 8
4 2 (12.50%) Windows Server 2012
5 1 (6.25%) Linux
5 1 (6.25%) Windows Server
Processes & Methodologies
1 8 (50.00%) ITIL
2 4 (25.00%) Service Delivery
3 2 (12.50%) Asset Management
3 2 (12.50%) CRM
3 2 (12.50%) Incident Management
3 2 (12.50%) Mathematics
3 2 (12.50%) Problem Management
3 2 (12.50%) Service Management
4 1 (6.25%) Software Licensing
Qualifications
1 4 (25.00%) Microsoft Certification
2 2 (12.50%) MCITP
2 2 (12.50%) MCP
2 2 (12.50%) MCSA
2 2 (12.50%) MCSE
2 2 (12.50%) SC Cleared
2 2 (12.50%) Security Cleared
3 1 (6.25%) Degree
Quality Assurance & Compliance
1 3 (18.75%) SLA
System Software
1 11 (68.75%) Active Directory
Vendors
1 9 (56.25%) Microsoft
2 3 (18.75%) VMware
3 2 (12.50%) Apple
3 2 (12.50%) Cisco
3 2 (12.50%) NetApp