Period
to 22 November 2017

The median annual salary for a 2nd Line Support was £26,000 in advertised job vacancies in Cambridgeshire during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
East of England > Cambridgeshire
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 144 138 177
Rank change year-on-year -6 +39 +1
Permanent jobs requiring a 2nd Line Support 61 36 15
As % of all permanent IT jobs advertised in Cambridgeshire 1.44% 1.03% 0.37%
As % of the Job Titles category 1.48% 1.06% 0.38%
Number of salaries quoted 50 29 15
Cambridgeshire median annual salary £26,000 £25,000 £27,000
Median salary % change year-on-year +4.00% -7.41% -
10th Percentile £23,500 £19,250 £19,750
90th Percentile £33,750 £28,250 £31,300
East of England median annual salary £27,000 £26,000 £27,500
% change year-on-year +3.85% -5.45% +3.77%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Cambridgeshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Cambridgeshire
Permanent vacancies in Cambridgeshire with a recognized job title 4119 3394 3909
% of permanent IT jobs with a recognized job title 96.99% 97.19% 96.14%
Number of salaries quoted 3164 2823 3380
Cambridgeshire median annual salary £47,500 £45,000 £43,000
Median salary % change year-on-year +5.56% +4.65% +7.50%
10th Percentile £27,500 £26,250 £27,000
90th Percentile £70,000 £65,000 £62,500
East of England median annual salary £45,000 £45,000 £43,500
% change year-on-year - +3.45% +2.35%

2nd Line Support
Job Vacancy Trend in Cambridgeshire

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Cambridgeshire.

Job vacancy trend for 2nd Line Support in Cambridgeshire

2nd Line Support
Salary Trend in Cambridgeshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Cambridgeshire.

Salary trend for 2nd Line Support in Cambridgeshire

2nd Line Support
Salary Histogram in Cambridgeshire

The salary distribution of IT jobs citing 2nd Line Support in Cambridgeshire over the 6 months to 22 November 2017.

Salary histogram for 2nd Line Support in Cambridgeshire

2nd Line Support
Job Locations in Cambridgeshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Cambridgeshire region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridge -24 25 £32,000 +29.29% 2
St Neots - 13 £26,000 -
Peterborough -1 9 £25,000 +4.17%
Huntingdon +6 4 £24,000 -4.00% 2
2nd Line Support
East of England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Cambridgeshire

For the 6 months to 22 November 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Cambridgeshire region featuring 2nd Line Support in the job title.

1 41 (67.21%) Microsoft
2 40 (65.57%) Active Directory
3 38 (62.30%) Electronics
3 38 (62.30%) Telecoms
4 35 (57.38%) Finance
4 35 (57.38%) Manufacturing
4 35 (57.38%) Programme Management
4 35 (57.38%) Marketing
4 35 (57.38%) Digital Marketing
4 35 (57.38%) Business Intelligence
4 35 (57.38%) SAP
4 35 (57.38%) Continuous Improvement
5 34 (55.74%) Mentoring
6 25 (40.98%) Service Delivery
7 24 (39.34%) Asset Management
8 22 (36.07%) Windows
9 14 (22.95%) Windows 10
10 12 (19.67%) SQL
10 12 (19.67%) .NET
10 12 (19.67%) SAN
11 11 (18.03%) Microsoft Office
12 9 (14.75%) MS Exchange
13 8 (13.11%) Windows Server
13 8 (13.11%) Windows 7
14 7 (11.48%) Office 365
14 7 (11.48%) Hyper-V
14 7 (11.48%) ITIL
15 5 (8.20%) Line Management
15 5 (8.20%) Symantec Endpoint Protection
15 5 (8.20%) Altiris

2nd Line Support Skill Set
Co-occurring IT Skills in Cambridgeshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (14.75%) MS Exchange
2 2 (3.28%) Exchange Server 2007
2 2 (3.28%) Exchange Server 2010
Applications
1 11 (18.03%) Microsoft Office
Cloud Services
1 7 (11.48%) Office 365
Communications & Networking
1 12 (19.67%) SAN
2 3 (4.92%) BGP
2 3 (4.92%) EIGRP
2 3 (4.92%) LAN
2 3 (4.92%) OSPF
2 3 (4.92%) RIP
2 3 (4.92%) TCP/IP
2 3 (4.92%) WAN
3 2 (3.28%) Firewall
4 1 (1.64%) IP Telephony
Database & Business Intelligence
1 1 (1.64%) Geospatial Data
1 1 (1.64%) GIS
General
1 38 (62.30%) Electronics
1 38 (62.30%) Telecoms
2 35 (57.38%) Finance
2 35 (57.38%) Manufacturing
2 35 (57.38%) Marketing
Libraries, Frameworks & Software Standards
1 12 (19.67%) .NET
Miscellaneous
1 3 (4.92%) PKI
2 1 (1.64%) Management Information System
Operating Systems
1 22 (36.07%) Windows
2 14 (22.95%) Windows 10
3 8 (13.11%) Windows 7
3 8 (13.11%) Windows Server
4 4 (6.56%) Windows Server 2008
5 3 (4.92%) Windows 8
5 3 (4.92%) Windows Server 2012
6 1 (1.64%) Android
6 1 (1.64%) Linux
6 1 (1.64%) Windows XP
Processes & Methodologies
1 35 (57.38%) Business Intelligence
1 35 (57.38%) Continuous Improvement
1 35 (57.38%) Digital Marketing
1 35 (57.38%) Programme Management
2 34 (55.74%) Mentoring
3 25 (40.98%) Service Delivery
4 24 (39.34%) Asset Management
5 7 (11.48%) ITIL
6 5 (8.20%) Line Management
7 4 (6.56%) Application Packaging
8 3 (4.92%) Cryptography
8 3 (4.92%) Mathematics
8 3 (4.92%) Network Management
8 3 (4.92%) Security Monitoring
9 1 (1.64%) Configuration Management
9 1 (1.64%) Requirements Analysis
9 1 (1.64%) Service Management
Programming Languages
1 12 (19.67%) SQL
2 1 (1.64%) C
Qualifications
1 3 (4.92%) CCNA
1 3 (4.92%) CCNP
1 3 (4.92%) Cisco Certification
1 3 (4.92%) HNC
2 1 (1.64%) DV Cleared
2 1 (1.64%) ITIL Foundation Certificate
2 1 (1.64%) Security Cleared
Quality Assurance & Compliance
1 2 (3.28%) SLA
System Software
1 40 (65.57%) Active Directory
2 7 (11.48%) Hyper-V
Systems Management
1 5 (8.20%) Norton AntiVirus
1 5 (8.20%) Symantec Endpoint Protection
2 2 (3.28%) SCCM
Vendors
1 41 (67.21%) Microsoft
2 35 (57.38%) SAP
3 5 (8.20%) Altiris
3 5 (8.20%) Symantec
4 3 (4.92%) Cisco
4 3 (4.92%) Nokia
5 2 (3.28%) VMware
6 1 (1.64%) Apple
6 1 (1.64%) HP
6 1 (1.64%) ProCurve
6 1 (1.64%) WatchGuard