Period
to 18 June 2018

The median annual salary for a 2nd Line Support was £26,500 in advertised job vacancies in the East of England during the 6 months to 18 June 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England > East of England
6 months to
18 Jun 2018
Same period 2017 Same period 2016
Rank 189 235 242
Rank change year-on-year +46 +7 0
Permanent jobs requiring a 2nd Line Support 186 123 151
As % of all permanent IT jobs advertised in the East of England 1.52% 1.01% 1.08%
As % of the Job Titles category 1.57% 1.05% 1.12%
Number of salaries quoted 175 104 149
East of England median annual salary £26,500 £27,500 £26,500
Median salary % change year-on-year -3.64% +3.77% +3.92%
10th Percentile £20,500 £21,325 £20,000
90th Percentile £39,200 £37,125 £36,250
England median annual salary £27,500 £27,500 £26,500
% change year-on-year - +3.77% +1.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 11,828 11,768 13,539
% of permanent IT jobs with a recognized job title 96.80% 96.81% 96.42%
Number of salaries quoted 9,191 9,534 11,187
East of England median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - +5.88%
10th Percentile £26,250 £25,750 £25,500
90th Percentile £71,250 £67,500 £67,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

2nd Line Support
Job Vacancy Trend in the East of England

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for 2nd Line Support in the East of England

2nd Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in the East of England.

Salary trend for 2nd Line Support in the East of England

2nd Line Support
Salary Histogram in the East of England

The salary distribution of IT jobs citing 2nd Line Support in the East of England over the 6 months to 18 June 2018.

Salary histogram for 2nd Line Support in the East of England

2nd Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the East of England region over the 6 months to 18 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +16 83 £28,000 +1.82% 7
Cambridgeshire -3 40 £25,000 -8.26% 6
Essex +35 31 £25,000 -21.57% 4
Bedfordshire +14 20 £26,250 -12.50% 2
Suffolk +8 11 £25,500 +13.33%
Norfolk +19 2 £24,250 +7.78% 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 18 June 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring 2nd Line Support in the job title.

1 137 (73.66%) Windows
2 87 (46.77%) Microsoft
3 86 (46.24%) Active Directory
4 68 (36.56%) Windows Server
5 64 (34.41%) Office 365
6 50 (26.88%) MS Exchange
7 45 (24.19%) Microsoft Office
8 42 (22.58%) VMware
9 36 (19.35%) Citrix
9 36 (19.35%) Windows 7
10 34 (18.28%) Windows 10
11 32 (17.20%) Windows Server 2012
12 31 (16.67%) SQL Server
13 29 (15.59%) SQL
13 29 (15.59%) Hyper-V
14 28 (15.05%) Windows Server 2008
14 28 (15.05%) Linux
15 27 (14.52%) DNS
16 26 (13.98%) ITIL
17 24 (12.90%) VPN
18 22 (11.83%) TCP/IP
19 21 (11.29%) Firewall
20 18 (9.68%) WAN
21 17 (9.14%) Microsoft Certification
22 16 (8.60%) DHCP
22 16 (8.60%) LAN
23 15 (8.06%) Windows 8
24 14 (7.53%) VMware Infrastructure
24 14 (7.53%) SLA
25 12 (6.45%) Data Centre

2nd Line Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 50 (26.88%) MS Exchange
2 12 (6.45%) SharePoint
3 11 (5.91%) Exchange Server 2007
4 9 (4.84%) Apache
5 7 (3.76%) Exchange Server 2010
5 7 (3.76%) nginx
6 6 (3.23%) Exchange Server 2013
7 5 (2.69%) Skype for Business
8 4 (2.15%) IIS
8 4 (2.15%) Office Communications Server
9 1 (0.54%) Exchange Server 2003
Applications
1 45 (24.19%) Microsoft Office
2 2 (1.08%) CATIA
2 2 (1.08%) Siemens NX
3 1 (0.54%) Microsoft Excel
Business Applications
1 1 (0.54%) Dynamics AX
1 1 (0.54%) Dynamics CRM
1 1 (0.54%) Dynamics NAV
1 1 (0.54%) Orchard Housing
Cloud Services
1 64 (34.41%) Office 365
2 12 (6.45%) Microsoft Azure
3 7 (3.76%) Dynamics 365
4 3 (1.61%) Amazon AWS
4 3 (1.61%) Amazon EC2
5 2 (1.08%) IaaS
5 2 (1.08%) PaaS
5 2 (1.08%) SaaS
6 1 (0.54%) Mimecast
6 1 (0.54%) OneDrive
Communications & Networking
1 27 (14.52%) DNS
2 24 (12.90%) VPN
3 22 (11.83%) TCP/IP
4 21 (11.29%) Firewall
5 18 (9.68%) WAN
6 16 (8.60%) DHCP
6 16 (8.60%) LAN
7 9 (4.84%) Wireless
8 8 (4.30%) VLAN
9 6 (3.23%) NetScaler
10 5 (2.69%) VoIP
11 4 (2.15%) Network Security
12 3 (1.61%) FTP
12 3 (1.61%) HTTPS
12 3 (1.61%) SSH
12 3 (1.61%) SSL
13 2 (1.08%) DMZ
13 2 (1.08%) IMAP
13 2 (1.08%) SMTP
13 2 (1.08%) Wi-Fi
Database & Business Intelligence
1 31 (16.67%) SQL Server
2 12 (6.45%) MySQL
3 2 (1.08%) GIS
3 2 (1.08%) SQL Server 2008
General
1 7 (3.76%) Finance
2 4 (2.15%) Telecoms
3 2 (1.08%) Electronics
3 2 (1.08%) Manufacturing
3 2 (1.08%) Marketing
3 2 (1.08%) Retail
4 1 (0.54%) Advertising
4 1 (0.54%) Legal
Libraries, Frameworks & Software Standards
1 7 (3.76%) LAMP
1 7 (3.76%) LEMP Stack
2 3 (1.61%) LDAP
2 3 (1.61%) REST
2 3 (1.61%) SOAP
3 2 (1.08%) MAPI
4 1 (0.54%) .NET
4 1 (0.54%) J2EE
Miscellaneous
1 12 (6.45%) Data Centre
1 12 (6.45%) Driving Licence
2 10 (5.38%) Mobile App
2 10 (5.38%) Self-Motivation
3 6 (3.23%) Analytical Skills
4 4 (2.15%) Apple TV
4 4 (2.15%) Computer Science
4 4 (2.15%) Enterprise Software
4 4 (2.15%) iPad
4 4 (2.15%) iPhone
4 4 (2.15%) NHS
4 4 (2.15%) PACS
5 2 (1.08%) CCTV
5 2 (1.08%) Management Information System
6 1 (0.54%) CMDB
6 1 (0.54%) Fat Client
6 1 (0.54%) FMCG
6 1 (0.54%) Internet of Things
6 1 (0.54%) Thin Client
Operating Systems
1 137 (73.66%) Windows
2 68 (36.56%) Windows Server
3 36 (19.35%) Windows 7
4 34 (18.28%) Windows 10
5 32 (17.20%) Windows Server 2012
6 28 (15.05%) Linux
6 28 (15.05%) Windows Server 2008
7 15 (8.06%) Windows 8
8 7 (3.76%) Android
9 6 (3.23%) Apple iOS
10 5 (2.69%) Windows NT
11 4 (2.15%) Mac OS X
12 3 (1.61%) AIX
12 3 (1.61%) VMS
13 2 (1.08%) Windows XP
14 1 (0.54%) Unix
Processes & Methodologies
1 26 (13.98%) ITIL
2 11 (5.91%) Problem-Solving
3 9 (4.84%) Service Delivery
4 7 (3.76%) Proactive Monitoring
5 6 (3.23%) Asset Management
6 5 (2.69%) Business Intelligence
6 5 (2.69%) Disk Encryption
6 5 (2.69%) Mentoring
6 5 (2.69%) Server Monitoring
6 5 (2.69%) Time Management
7 3 (1.61%) Break/Fix
7 3 (1.61%) Business Analysis
7 3 (1.61%) Commercial Awareness
7 3 (1.61%) Configuration Management
7 3 (1.61%) Line Management
8 2 (1.08%) Cybersecurity
8 2 (1.08%) Digital Marketing
8 2 (1.08%) People Management
8 2 (1.08%) Problem Management
8 2 (1.08%) Ticket Management
Programming Languages
1 29 (15.59%) SQL
2 11 (5.91%) PowerShell
3 7 (3.76%) PHP
4 4 (2.15%) Perl
4 4 (2.15%) Python
5 3 (1.61%) ActionScript
5 3 (1.61%) ActionScript 2.0
6 2 (1.08%) Java
7 1 (0.54%) C
Qualifications
1 17 (9.14%) Microsoft Certification
2 12 (6.45%) MCP
2 12 (6.45%) MCSA
3 6 (3.23%) MCSE
4 4 (2.15%) CCNA
4 4 (2.15%) Cisco Certification
4 4 (2.15%) Degree
4 4 (2.15%) VMware Certified Professional (VCP)
5 3 (1.61%) MCITP
6 2 (1.08%) Computer Science Degree
6 2 (1.08%) DBS Check
6 2 (1.08%) ITIL Certification
7 1 (0.54%) MCSD
Quality Assurance & Compliance
1 14 (7.53%) SLA
System Software
1 86 (46.24%) Active Directory
2 29 (15.59%) Hyper-V
3 14 (7.53%) VMware Infrastructure
4 10 (5.38%) XenApp
5 7 (3.76%) BitLocker
6 6 (3.23%) XenDesktop
6 6 (3.23%) XenServer
7 5 (2.69%) Citrix Presentation Server
7 5 (2.69%) Terminal Services
7 5 (2.69%) VirtualBox
8 3 (1.61%) VMware ESXi
9 2 (1.08%) VMware Workstation
Systems Management
1 8 (4.30%) Backup Exec
2 7 (3.76%) cPanel
2 7 (3.76%) Plesk
3 5 (2.69%) Norton AntiVirus
4 4 (2.15%) FortiGate
4 4 (2.15%) SCCM
5 2 (1.08%) Systems Management Server (SMS)
Vendors
1 87 (46.77%) Microsoft
2 42 (22.58%) VMware
3 36 (19.35%) Citrix
4 8 (4.30%) Cisco
4 8 (4.30%) Symantec
5 7 (3.76%) HP
6 6 (3.23%) Apple
6 6 (3.23%) ServiceNow
6 6 (3.23%) Veeam
7 5 (2.69%) Acronis
7 5 (2.69%) Dell
7 5 (2.69%) Kaspersky
7 5 (2.69%) McAfee
7 5 (2.69%) Oracle
7 5 (2.69%) Remedy
7 5 (2.69%) Sophos
8 4 (2.15%) Meru Networks
9 3 (1.61%) IBM
10 2 (1.08%) SAP
10 2 (1.08%) Siemens