The median annual salary for a 2nd Line Support was £26,500 in advertised job vacancies in the East of England during the 3 months to 25 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
25 Mar 2017
Same period 2016 Same period 2015
Second Line Support
England / East of England
Rank 187 196 160
Rank change year-on-year +9 -36  
Permanent jobs requiring a 2nd Line Support 63 79 107
As % of all permanent IT jobs advertised in the East of England 1.03% 1.07% 1.44%
As % of the Job Titles category 1.08% 1.12% 1.48%
Number of salaries quoted 51 69 99
Median salary £26,500 £26,500 £25,000
Median salary % change year-on-year - +6.00%  
90% offered a salary of more than £22,500 £23,150 £20,900
10% offered a salary of more than £30,000 £32,050 £31,600
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year - +2.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the East of England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
East of England
Permanent job vacancies with a job title containing a recognized job role 5858 7074 7236
As % of all permanent IT job vacancies advertised in the East of England 96.05% 96.23% 97.36%
Number of salaries quoted 4679 5707 5819
Median salary £45,000 £43,500 £42,500
Median salary % change year-on-year +3.44% +2.35%  
90% offered a salary of more than £25,000 £26,500 £25,000
10% offered a salary of more than £65,000 £62,500 £63,500
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

2nd Line Support
Job Vacancy Trend in the East of England

The job posting trend of jobs advertised in the East of England that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in the East of England

2nd Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in the East of England.

Salary trend for 2nd Line Support in the East of England

2nd Line Support
Salary Histogram in the East of England

The salary distribution of IT jobs citing 2nd Line Support in the East of England over the 3 months to 25 March 2017.

Salary histogram for 2nd Line Support in the East of England

2nd Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the East of England region over the 3 months to 25 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -7 31 £27,000 +1.88% 7
Bedfordshire +31 15 £30,000 -3.22%
Cambridgeshire +6 8 £26,250 -9.48% 3
Essex +18 6 £34,750 +24.10% 2
Suffolk - 2 £23,750 -
Norfolk -11 1 £22,500 -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the East of England

For the 6 months to 25 March 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring 2nd Line Support in the job title.

1 79 (75.24%) Windows
2 60 (57.14%) Active Directory
3 56 (53.33%) Microsoft
4 45 (42.86%) Windows Server
5 42 (40.00%) Windows 7
6 39 (37.14%) MS Excel
7 36 (34.29%) Windows Server 2008
8 34 (32.38%) MS Exchange
9 28 (26.67%) Office 365
9 28 (26.67%) Windows Server 2012
10 27 (25.71%) MS Office
11 23 (21.90%) ITIL
11 23 (21.90%) Firewall
12 22 (20.95%) Cisco
13 19 (18.10%) CCNA
13 19 (18.10%) Cisco Certification
14 17 (16.19%) Windows 10
15 16 (15.24%) Microsoft Certification
16 15 (14.29%) TCP/IP
17 14 (13.33%) Problem Management
17 14 (13.33%) VMware
17 14 (13.33%) DNS
17 14 (13.33%) SLA
18 13 (12.38%) DHCP
18 13 (12.38%) MCP
18 13 (12.38%) Incident Management
19 12 (11.43%) SQL
20 11 (10.48%) Telecoms
21 10 (9.52%) VoIP
21 10 (9.52%) Citrix

2nd Line Support Skill Set
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (32.38%) MS Exchange
2 6 (5.71%) Exchange Server 2010
2 6 (5.71%) SharePoint
2 6 (5.71%) Skype for Business
3 4 (3.81%) Exchange Server 2007
4 3 (2.86%) Blackberry Enterprise Server
4 3 (2.86%) Exchange Server 2013
5 1 (0.95%) IIS
5 1 (0.95%) Oracle Workflow
5 1 (0.95%) SharePoint 2013
Applications
1 39 (37.14%) MS Excel
2 27 (25.71%) MS Office
Business Applications
1 1 (0.95%) Dynamics AX
1 1 (0.95%) JDE OneWorld
1 1 (0.95%) Oracle Payroll
Cloud Services
1 28 (26.67%) Office 365
2 6 (5.71%) Cloud Computing
3 3 (2.86%) Amazon AWS
3 3 (2.86%) Microsoft Azure
4 1 (0.95%) Amazon CloudWatch
4 1 (0.95%) Amazon EC2
4 1 (0.95%) Amazon S3
4 1 (0.95%) AWS CloudFormation
4 1 (0.95%) AWS Elastic Beanstalk
4 1 (0.95%) Virtual Private Cloud
Communications & Networking
1 23 (21.90%) Firewall
2 15 (14.29%) TCP/IP
3 14 (13.33%) DNS
4 13 (12.38%) DHCP
5 10 (9.52%) VoIP
6 9 (8.57%) LAN
6 9 (8.57%) WAN
7 6 (5.71%) 3G
7 6 (5.71%) 4G
7 6 (5.71%) VPN
8 5 (4.76%) Remote Desktop
9 4 (3.81%) SAN
9 4 (3.81%) Wireless
10 3 (2.86%) Internet
10 3 (2.86%) IP Telephony
10 3 (2.86%) Skype
11 2 (1.90%) Cisco ASA
11 2 (1.90%) Cisco IOS
11 2 (1.90%) Cisco PIX
11 2 (1.90%) Wi-Fi
Database & Business Intelligence
1 9 (8.57%) SQL Server
2 2 (1.90%) SQL Server Reporting Services
3 1 (0.95%) Amazon RDS
3 1 (0.95%) Oracle BI EE
3 1 (0.95%) Oracle Discoverer
3 1 (0.95%) SQL Server 2005
3 1 (0.95%) SQL Server 2008
Development Applications
1 3 (2.86%) JIRA
General
1 11 (10.48%) Telecoms
2 6 (5.71%) Finance
3 3 (2.86%) Legal
4 1 (0.95%) Back Office
4 1 (0.95%) Mandarin Language
4 1 (0.95%) Retail
Libraries, Frameworks & Software Standards
1 4 (3.81%) .NET
2 1 (0.95%) HTML
2 1 (0.95%) Web Services
Miscellaneous
1 6 (5.71%) Driving Licence
2 4 (3.81%) Analytical Skills
2 4 (3.81%) Blackberry
3 2 (1.90%) Data Centre
3 2 (1.90%) Handset
3 2 (1.90%) Management Information System
4 1 (0.95%) CMDB
4 1 (0.95%) Enterprise Software
4 1 (0.95%) iPad
4 1 (0.95%) iPhone
4 1 (0.95%) Life Science
4 1 (0.95%) Replication
Operating Systems
1 79 (75.24%) Windows
2 45 (42.86%) Windows Server
3 42 (40.00%) Windows 7
4 36 (34.29%) Windows Server 2008
5 28 (26.67%) Windows Server 2012
6 17 (16.19%) Windows 10
7 9 (8.57%) Linux
7 9 (8.57%) Windows XP
8 7 (6.67%) Windows 8
9 5 (4.76%) Android
10 4 (3.81%) Windows Server 2003
11 3 (2.86%) Mac OS X
12 2 (1.90%) Mac OS
12 2 (1.90%) Red Hat Enterprise Linux
13 1 (0.95%) Apple iOS
13 1 (0.95%) Fedora
13 1 (0.95%) Ubuntu
13 1 (0.95%) Unix
13 1 (0.95%) Windows Mobile
Processes & Methodologies
1 23 (21.90%) ITIL
2 14 (13.33%) Problem Management
3 13 (12.38%) Incident Management
4 9 (8.57%) Continuous Improvement
5 6 (5.71%) Change Management
6 5 (4.76%) Service Delivery
6 5 (4.76%) Stakeholder Management
7 3 (2.86%) Disaster Recovery
7 3 (2.86%) ERP
7 3 (2.86%) Network Management
7 3 (2.86%) Project Management
7 3 (2.86%) Root Cause Analysis
7 3 (2.86%) Software Testing
8 2 (1.90%) Creative Problem-Solving
8 2 (1.90%) Customer Requirements
8 2 (1.90%) Data Security
8 2 (1.90%) Line Management
8 2 (1.90%) Mentoring
8 2 (1.90%) Service Management
8 2 (1.90%) Software Delivery
Programming Languages
1 12 (11.43%) SQL
2 4 (3.81%) PowerShell
3 3 (2.86%) C#
4 1 (0.95%) Bash Shell
4 1 (0.95%) JavaScript
4 1 (0.95%) PL/SQL
4 1 (0.95%) VB
4 1 (0.95%) VBScript
Qualifications
1 19 (18.10%) CCNA
1 19 (18.10%) Cisco Certification
2 16 (15.24%) Microsoft Certification
3 13 (12.38%) MCP
4 8 (7.62%) A+ Certification
4 8 (7.62%) MCSE
4 8 (7.62%) MCTS
5 6 (5.71%) Degree
5 6 (5.71%) Security Cleared
6 5 (4.76%) CCNP
6 5 (4.76%) MCSA
6 5 (4.76%) SC Cleared
7 4 (3.81%) ITIL Certification
8 3 (2.86%) MCITP
9 2 (1.90%) CCA
9 2 (1.90%) CCEA
9 2 (1.90%) Citrix Certification
10 1 (0.95%) MCDST
Quality Assurance & Compliance
1 14 (13.33%) SLA
2 2 (1.90%) QA
System Software
1 60 (57.14%) Active Directory
2 9 (8.57%) VMware Infrastructure
3 6 (5.71%) Hyper-V
4 4 (3.81%) XenApp
5 3 (2.86%) Terminal Services
6 2 (1.90%) Virtual Machines
6 2 (1.90%) VMware ESXi
6 2 (1.90%) VMware Workstation
6 2 (1.90%) vSphere
6 2 (1.90%) XenDesktop
Systems Management
1 4 (3.81%) SCCM
2 3 (2.86%) SCVMM
3 1 (0.95%) WSUS
Vendors
1 56 (53.33%) Microsoft
2 22 (20.95%) Cisco
3 14 (13.33%) VMware
4 10 (9.52%) Citrix
5 5 (4.76%) Apple
6 4 (3.81%) HP
7 3 (2.86%) Computacenter
7 3 (2.86%) Dell
7 3 (2.86%) Juniper
7 3 (2.86%) Remedy
8 1 (0.95%) Avaya
8 1 (0.95%) CheckPoint
8 1 (0.95%) EMC
8 1 (0.95%) NetApp
8 1 (0.95%) Oracle
8 1 (0.95%) Thunderhead
Borehamwood, Hertfordshire
Complete Tech Limited
Salary: From £27,500 to £30,000 per annum
Posted: 17 hours ago
Watford, Hertfordshire
Senitor Associates
Posted: 2 days ago
Cambridge, Cambridgeshire
Senitor Associates
Posted: 3 days ago
Hemel Hempstead, Hertfordshire
Artemis Recruitment Ltd
Salary: Up to £30,000 per annum
Posted: 2 days ago
Watford, Hertfordshire
Firway Consulting
Salary: From £24,000 to £27,000 per annum Circa £26000 + Bens
Posted: 2 days ago
Cambridge, Cambridgeshire
Ping IT Recruitment ltd
Salary: Excellent salary
Posted: 3 days ago
Harlow, Essex
Plan-net
Salary: Competitive rate
Posted: 3 days ago
Watford, Hertfordshire
Claremont Consulting Ltd
Salary: Up to £30,000 per annum
Posted: 20 hours ago
Borehamwood, Hertfordshire
London Web
Salary: From £25,000 to £35,000 per annum plus training, pension, childcare vo
Posted: 9 days ago