2nd Line Support Jobs in the East of England

Second Line Support
England > East of England

The median Second Line Support salary in the East of England is £31,000 per year according to job vacancies posted during the 6 months to 29 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
29 Apr 2024
Same period 2023 Same period 2022
Rank 120 187 192
Rank change year-on-year +67 +5 -32
Permanent jobs requiring a 2nd Line Support 109 52 88
As % of all permanent jobs advertised in the East of England 1.80% 0.95% 1.38%
As % of the Job Titles category 1.91% 1.12% 1.47%
Number of salaries quoted 101 51 77
10th Percentile £26,000 £25,000 £24,150
25th Percentile £26,500 £27,000 £28,500
Median annual salary (50th Percentile) £31,000 £32,500 £32,500
Median % change year-on-year -4.62% - +22.64%
75th Percentile £37,000 £34,958 £33,750
90th Percentile £40,000 £35,000 -
England median annual salary £31,000 £31,500 £30,000
% change year-on-year -1.59% +5.00% +7.14%

All Permanent IT Job Vacancies
East of England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the East of England with a recognized job title 5,694 4,635 5,995
% of permanent jobs with a recognized job title 93.91% 84.27% 94.04%
Number of salaries quoted 4,348 2,298 2,889
10th Percentile £25,809 £26,750 £27,000
25th Percentile £31,500 £37,000 £35,165
Median annual salary (50th Percentile) £47,500 £55,000 £50,000
Median % change year-on-year -13.64% +10.00% -
75th Percentile £63,750 £68,750 £65,000
90th Percentile £75,000 £83,750 £76,400
England median annual salary £53,500 £60,567 £60,000
% change year-on-year -11.67% +0.95% +9.09%

2nd Line Support
Job Vacancy Trend in the East of England

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for 2nd Line Support in the East of England

2nd Line Support
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing 2nd Line Support in the East of England.

Salary trend for 2nd Line Support in the East of England

2nd Line Support
Salary Histogram in the East of England

Salary distribution for jobs citing 2nd Line Support in the East of England over the 6 months to 29 April 2024.

Salary histogram for 2nd Line Support in the East of England

2nd Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the East of England region over the 6 months to 29 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Hertfordshire +44 35 £32,500 - 7
Essex +20 24 £35,000 -
Cambridgeshire +28 21 £31,000 +14.81% 6
Norfolk - 21 £27,500 - 4
Bedfordshire +38 4 £29,250 -10.00%
Suffolk -9 4 £25,000 -9.09%
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the East of England

For the 6 months to 29 April 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring 2nd Line Support in the job title.

1 86 (78.90%) Microsoft 365
2 78 (71.56%) Microsoft
3 74 (67.89%) Windows
4 57 (52.29%) Active Directory
4 57 (52.29%) Azure
5 47 (43.12%) Windows Server
6 45 (41.28%) SharePoint
7 44 (40.37%) VMware
8 42 (38.53%) Social Skills
9 37 (33.94%) Customer Service
10 33 (30.28%) Microsoft Intune
11 31 (28.44%) Firewall
12 30 (27.52%) Entra ID
12 30 (27.52%) Windows 10
13 29 (26.61%) ITIL
14 27 (24.77%) VMware Infrastructure
15 26 (23.85%) Microsoft Exchange
16 18 (16.51%) Problem-Solving
17 17 (15.60%) Virtual Desktop
18 16 (14.68%) LAN
18 16 (14.68%) WAN
18 16 (14.68%) Microsoft Certification
19 14 (12.84%) vSphere
20 13 (11.93%) Hyper-V
20 13 (11.93%) SLA
20 13 (11.93%) TCP/IP
20 13 (11.93%) Microsoft Office
21 12 (11.01%) Linux
21 12 (11.01%) Mentoring
22 11 (10.09%) Time Management

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 45 (41.28%) SharePoint
2 26 (23.85%) Microsoft Exchange
3 8 (7.34%) IIS
Applications
1 13 (11.93%) Microsoft Office
Business Applications
1 3 (2.75%) JDE EnterpriseOne
1 3 (2.75%) Shopify
2 2 (1.83%) Remedy ITSM
Cloud Services
1 86 (78.90%) Microsoft 365
2 57 (52.29%) Azure
3 30 (27.52%) Entra ID
4 7 (6.42%) OneDrive
5 5 (4.59%) Mimecast
6 4 (3.67%) AWS
7 3 (2.75%) Power Platform
Communications & Networking
1 31 (28.44%) Firewall
2 16 (14.68%) LAN
2 16 (14.68%) WAN
3 13 (11.93%) TCP/IP
4 11 (10.09%) DHCP
4 11 (10.09%) DNS
5 9 (8.26%) Wi-Fi
6 8 (7.34%) Internet
6 8 (7.34%) WLAN
7 6 (5.50%) Intranet
7 6 (5.50%) Remote Desktop
7 6 (5.50%) VPN
8 3 (2.75%) VoIP
9 2 (1.83%) VLAN
9 2 (1.83%) Wireless
10 1 (0.92%) Network Security
Database & Business Intelligence
1 8 (7.34%) MariaDB
1 8 (7.34%) MySQL
1 8 (7.34%) SQL Server
2 6 (5.50%) Amazon RDS
3 3 (2.75%) Power BI
Development Applications
1 4 (3.67%) JIRA
General
1 42 (38.53%) Social Skills
2 9 (8.26%) Finance
3 5 (4.59%) Publishing
4 4 (3.67%) Organisational Skills
5 2 (1.83%) Legal
6 1 (0.92%) Analytical Skills
6 1 (0.92%) Manufacturing
6 1 (0.92%) Telecoms
Libraries, Frameworks & Software Standards
1 4 (3.67%) Cocoa
Miscellaneous
1 7 (6.42%) iPad
2 4 (3.67%) Driving Licence
3 2 (1.83%) Self-Motivation
Operating Systems
1 74 (67.89%) Windows
2 47 (43.12%) Windows Server
3 30 (27.52%) Windows 10
4 12 (11.01%) Linux
5 7 (6.42%) Apple iOS
6 5 (4.59%) Windows 7
7 4 (3.67%) Android
7 4 (3.67%) VMS
8 3 (2.75%) Windows 8
9 2 (1.83%) Windows Server 2008
10 1 (0.92%) Windows Server 2012
10 1 (0.92%) Windows Server 2019
Processes & Methodologies
1 37 (33.94%) Customer Service
2 29 (26.61%) ITIL
3 18 (16.51%) Problem-Solving
4 12 (11.01%) Mentoring
5 11 (10.09%) Time Management
6 9 (8.26%) Line Management
7 8 (7.34%) Project Delivery
7 8 (7.34%) Project Planning
7 8 (7.34%) Server Management
8 7 (6.42%) Software Deployment
8 7 (6.42%) Software Testing
9 6 (5.50%) Kalman Filter
10 5 (4.59%) Web Development
11 4 (3.67%) PRINCE2
11 4 (3.67%) Remote Monitoring and Management
12 3 (2.75%) B2B Sales
12 3 (2.75%) Collaborative Working
12 3 (2.75%) E-Commerce
12 3 (2.75%) ERP
12 3 (2.75%) Patch Management
Programming Languages
1 10 (9.17%) PowerShell
2 9 (8.26%) SQL
Qualifications
1 16 (14.68%) Microsoft Certification
2 8 (7.34%) CompTIA Security+
2 8 (7.34%) Degree
2 8 (7.34%) Network+ Certification
3 7 (6.42%) Azure Certification
4 6 (5.50%) HND
5 3 (2.75%) CCNA
5 3 (2.75%) Cisco Certification
6 2 (1.83%) A+ Certification
7 1 (0.92%) Computer Science Degree
7 1 (0.92%) DBS Check
Quality Assurance & Compliance
1 13 (11.93%) SLA
System Software
1 57 (52.29%) Active Directory
2 27 (24.77%) VMware Infrastructure
3 17 (15.60%) Virtual Desktop
4 14 (12.84%) vSphere
5 13 (11.93%) Hyper-V
6 3 (2.75%) VMware ESXi
Systems Management
1 33 (30.28%) Microsoft Intune
2 8 (7.34%) WSUS
3 6 (5.50%) SmoothWall
4 3 (2.75%) Microsoft Data Protection Manager
4 3 (2.75%) SCCM
4 3 (2.75%) SCDPM
Vendors
1 78 (71.56%) Microsoft
2 44 (40.37%) VMware
3 10 (9.17%) Sophos
4 9 (8.26%) Citrix
4 9 (8.26%) Veeam
5 8 (7.34%) Apple
6 7 (6.42%) HP
7 3 (2.75%) Cisco
7 3 (2.75%) JD Edwards
7 3 (2.75%) Oracle
7 3 (2.75%) ServiceNow
8 2 (1.83%) Aruba
8 2 (1.83%) N-able
8 2 (1.83%) Remedy
8 2 (1.83%) SonicWALL