Period
to 24 February 2018

The median annual salary for a 2nd Line Support was £26,500 in advertised job vacancies in the East of England during the 6 months to 24 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England > East of England
6 months to
24 Feb 2018
Same period 2017 Same period 2016
Rank 212 264 210
Rank change year-on-year +52 -54 +33
Permanent jobs requiring a 2nd Line Support 162 108 174
As % of all permanent IT jobs advertised in the East of England 1.30% 0.85% 1.16%
As % of the Job Titles category 1.34% 0.89% 1.20%
Number of salaries quoted 171 95 165
East of England median annual salary £26,500 £26,500 £26,500
10th Percentile £20,500 £21,100 £20,500
90th Percentile £33,750 £32,500 £35,000
England median annual salary £27,500 £27,000 £26,500
% change year-on-year +1.85% +1.89% +1.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 12,091 12,202 14,538
% of permanent IT jobs with a recognized job title 96.93% 96.60% 96.73%
Number of salaries quoted 9,902 9,940 11,882
East of England median annual salary £47,500 £45,000 £43,750
Median salary % change year-on-year +5.56% +2.86% +2.94%
10th Percentile £26,250 £25,750 £25,000
90th Percentile £70,000 £70,000 £67,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

2nd Line Support
Job Vacancy Trend in the East of England

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for 2nd Line Support in the East of England

2nd Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in the East of England.

Salary trend for 2nd Line Support in the East of England

2nd Line Support
Salary Histogram in the East of England

The salary distribution of IT jobs citing 2nd Line Support in the East of England over the 6 months to 24 February 2018.

Salary histogram for 2nd Line Support in the East of England

2nd Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the East of England region over the 6 months to 24 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +27 94 £26,500 -3.64% 8
Cambridgeshire -32 37 £24,000 -4.00% 8
Bedfordshire +36 19 £28,000 -6.67% 2
Essex +25 13 £45,000 +29.50% 6
Suffolk +8 2 £30,000 +13.21% 3
Norfolk +21 1 £22,500 -2.17% 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 24 February 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring 2nd Line Support in the job title.

1 118 (72.84%) Windows
2 78 (48.15%) Active Directory
3 72 (44.44%) Microsoft
4 59 (36.42%) Windows Server
5 40 (24.69%) Microsoft Office
6 37 (22.84%) Office 365
7 35 (21.60%) MS Exchange
8 33 (20.37%) Windows 10
9 31 (19.14%) Windows 7
10 29 (17.90%) VMware
11 23 (14.20%) Windows Server 2008
12 22 (13.58%) Hyper-V
12 22 (13.58%) Windows Server 2012
12 22 (13.58%) SLA
13 20 (12.35%) Citrix
13 20 (12.35%) Linux
13 20 (12.35%) ITIL
14 17 (10.49%) SQL Server
14 17 (10.49%) SQL
15 16 (9.88%) Firewall
15 16 (9.88%) Service Delivery
16 15 (9.26%) TCP/IP
17 14 (8.64%) DNS
17 14 (8.64%) Exchange Server 2007
18 13 (8.02%) VPN
19 12 (7.41%) Asset Management
19 12 (7.41%) Exchange Server 2010
20 11 (6.79%) Business Intelligence
20 11 (6.79%) LAN
20 11 (6.79%) WAN

2nd Line Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (21.60%) MS Exchange
2 14 (8.64%) Exchange Server 2007
3 12 (7.41%) Exchange Server 2010
4 10 (6.17%) Exchange Server 2013
5 7 (4.32%) Apache
6 5 (3.09%) SharePoint
7 3 (1.85%) nginx
8 1 (0.62%) Blackberry Enterprise Server
Applications
1 40 (24.69%) Microsoft Office
2 4 (2.47%) Microsoft Excel
3 2 (1.23%) CATIA
3 2 (1.23%) Siemens NX
4 1 (0.62%) Microsoft PowerPoint
4 1 (0.62%) MS Visio
Business Applications
1 1 (0.62%) Orchard Housing
Cloud Services
1 37 (22.84%) Office 365
2 10 (6.17%) Microsoft Azure
3 5 (3.09%) Mimecast
4 2 (1.23%) IaaS
4 2 (1.23%) PaaS
4 2 (1.23%) SaaS
5 1 (0.62%) Amazon AWS
Communications & Networking
1 16 (9.88%) Firewall
2 15 (9.26%) TCP/IP
3 14 (8.64%) DNS
4 13 (8.02%) VPN
5 11 (6.79%) LAN
5 11 (6.79%) WAN
6 8 (4.94%) DHCP
7 6 (3.70%) Wireless
8 4 (2.47%) VLAN
8 4 (2.47%) VoIP
9 3 (1.85%) NetScaler
10 2 (1.23%) Network Security
11 1 (0.62%) IP Telephony
11 1 (0.62%) IPsec
11 1 (0.62%) PBX
11 1 (0.62%) Unified Communications
11 1 (0.62%) Wi-Fi
Database & Business Intelligence
1 17 (10.49%) SQL Server
2 6 (3.70%) MySQL
3 2 (1.23%) Oracle Database
3 2 (1.23%) Oracle Database 10g
3 2 (1.23%) SQL Server 2016
4 1 (0.62%) Geospatial Data
4 1 (0.62%) GIS
4 1 (0.62%) SQL Server 2005
4 1 (0.62%) SQL Server 2012
Development Applications
1 1 (0.62%) Visual Studio
General
1 11 (6.79%) Finance
2 10 (6.17%) Electronics
2 10 (6.17%) Telecoms
3 9 (5.56%) Manufacturing
3 9 (5.56%) Marketing
4 2 (1.23%) Front Office
5 1 (0.62%) Aerospace
5 1 (0.62%) Back Office
5 1 (0.62%) Retail
Libraries, Frameworks & Software Standards
1 3 (1.85%) LAMP
1 3 (1.85%) LEMP Stack
2 2 (1.23%) J2EE
3 1 (0.62%) .NET
3 1 (0.62%) .NET Framework
3 1 (0.62%) COM
3 1 (0.62%) Entity Framework
Miscellaneous
1 10 (6.17%) Driving Licence
1 10 (6.17%) Mobile App
2 7 (4.32%) Analytical Skills
3 6 (3.70%) Computer Science
4 5 (3.09%) Data Centre
4 5 (3.09%) FMCG
5 3 (1.85%) Enterprise Software
6 2 (1.23%) Handset
7 1 (0.62%) Blackberry
7 1 (0.62%) CMDB
7 1 (0.62%) EPoS
7 1 (0.62%) Fat Client
7 1 (0.62%) Fintech
7 1 (0.62%) iPad
7 1 (0.62%) Management Information System
7 1 (0.62%) NHS
7 1 (0.62%) Thin Client
Operating Systems
1 118 (72.84%) Windows
2 59 (36.42%) Windows Server
3 33 (20.37%) Windows 10
4 31 (19.14%) Windows 7
5 23 (14.20%) Windows Server 2008
6 22 (13.58%) Windows Server 2012
7 20 (12.35%) Linux
8 10 (6.17%) Windows 8
9 3 (1.85%) Android
9 3 (1.85%) Windows NT
9 3 (1.85%) Windows Server 2003
10 2 (1.23%) Unix
Processes & Methodologies
1 20 (12.35%) ITIL
2 16 (9.88%) Service Delivery
3 12 (7.41%) Asset Management
4 11 (6.79%) Business Intelligence
5 10 (6.17%) Mentoring
5 10 (6.17%) Time Management
6 9 (5.56%) Digital Marketing
6 9 (5.56%) Programme Management
7 7 (4.32%) Continuous Improvement
8 6 (3.70%) Proactive Monitoring
9 5 (3.09%) Email Filtering
9 5 (3.09%) Kalman Filter
10 4 (2.47%) Line Management
10 4 (2.47%) Migration
11 3 (1.85%) Disk Encryption
11 3 (1.85%) Mathematics
12 2 (1.23%) Business Analysis
12 2 (1.23%) Incident Management
12 2 (1.23%) ITIL V3
12 2 (1.23%) Presales
Programming Languages
1 17 (10.49%) SQL
2 3 (1.85%) PHP
2 3 (1.85%) PowerShell
3 2 (1.23%) C
3 2 (1.23%) Java
3 2 (1.23%) PL/SQL
Qualifications
1 11 (6.79%) CCNA
1 11 (6.79%) Cisco Certification
2 9 (5.56%) Microsoft Certification
3 7 (4.32%) Degree
4 6 (3.70%) MCP
4 6 (3.70%) MCSA
5 5 (3.09%) Computer Science Degree
6 3 (1.85%) MCSE
6 3 (1.85%) VMware Certified Professional (VCP)
7 1 (0.62%) A+ Certification
7 1 (0.62%) DBS Check
7 1 (0.62%) DV Cleared
7 1 (0.62%) ITIL Certification
7 1 (0.62%) ITIL Foundation Certificate
7 1 (0.62%) Security Cleared
Quality Assurance & Compliance
1 22 (13.58%) SLA
2 1 (0.62%) ISO/IEC 27001
System Software
1 78 (48.15%) Active Directory
2 22 (13.58%) Hyper-V
3 9 (5.56%) VMware Infrastructure
4 5 (3.09%) BitLocker
5 3 (1.85%) Citrix Presentation Server
5 3 (1.85%) VirtualBox
5 3 (1.85%) XenApp
5 3 (1.85%) XenDesktop
5 3 (1.85%) XenServer
6 2 (1.23%) VMware Workstation
Systems Management
1 7 (4.32%) SCCM
2 3 (1.85%) Backup Exec
2 3 (1.85%) cPanel
2 3 (1.85%) Norton AntiVirus
2 3 (1.85%) Plesk
3 2 (1.23%) Systems Management Server (SMS)
4 1 (0.62%) Nagios
4 1 (0.62%) NetBackup
Vendors
1 72 (44.44%) Microsoft
2 29 (17.90%) VMware
3 20 (12.35%) Citrix
4 9 (5.56%) SAP
5 7 (4.32%) Cisco
6 6 (3.70%) Symantec
7 5 (3.09%) Oracle
8 4 (2.47%) Dell
8 4 (2.47%) Sophos
8 4 (2.47%) Veeam
9 3 (1.85%) Acronis
9 3 (1.85%) Adobe
9 3 (1.85%) HP
9 3 (1.85%) Kaspersky
9 3 (1.85%) McAfee
10 2 (1.23%) Ivanti
10 2 (1.23%) Mitel
10 2 (1.23%) Remedy
10 2 (1.23%) ServiceNow
10 2 (1.23%) Siemens