Period
to 23 September 2018

The median annual salary for a 2nd Line Support was £26,500 in advertised job vacancies in the East of England during the 6 months to 23 September 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England > East of England
6 months to
23 Sep 2018
Same period 2017 Same period 2016
Rank 180 207 231
Rank change year-on-year +27 +24 +21
Permanent jobs requiring a 2nd Line Support 174 168 144
As % of all permanent IT jobs advertised in the East of England 1.58% 1.45% 1.09%
As % of the Job Titles category 1.63% 1.49% 1.13%
Number of salaries quoted 152 155 146
East of England median annual salary £26,500 £28,000 £26,500
Median salary % change year-on-year -5.36% +5.66% +1.92%
10th Percentile £20,500 £22,350 £20,000
90th Percentile £33,750 £35,000 £38,000
England median annual salary £27,500 £27,500 £27,500

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 10,648 11,272 12,721
% of permanent IT jobs with a recognized job title 96.86% 97.18% 96.42%
Number of salaries quoted 8,027 9,240 10,668
East of England median annual salary £45,000 £45,000 £45,000
10th Percentile £26,250 £26,250 £25,500
90th Percentile £72,500 £67,500 £67,500
England median annual salary £50,000 £48,500 £47,500
% change year-on-year +3.09% +2.11% +5.56%

2nd Line Support
Job Vacancy Trend in the East of England

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for 2nd Line Support in the East of England

2nd Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in the East of England.

Salary trend for 2nd Line Support in the East of England

2nd Line Support
Salary Histogram in the East of England

The salary distribution of IT jobs citing 2nd Line Support in the East of England over the 6 months to 23 September 2018.

Salary histogram for 2nd Line Support in the East of England

2nd Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the East of England region over the 6 months to 23 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +10 77 £28,500 -5.00% 1
Cambridgeshire -7 43 £27,500 +5.77% 3
Essex +41 25 £23,250 -34.04% 3
Bedfordshire -1 16 £26,500 -11.67%
Suffolk +9 8 £23,000 +3.37%
Norfolk - 5 £22,500 -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 23 September 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring 2nd Line Support in the job title.

1 132 (75.86%) Windows
2 96 (55.17%) Microsoft
3 92 (52.87%) Active Directory
4 71 (40.80%) Office 365
5 66 (37.93%) Windows Server
6 63 (36.21%) Microsoft Office
7 44 (25.29%) MS Exchange
8 43 (24.71%) Windows 7
9 39 (22.41%) Citrix
9 39 (22.41%) Windows Server 2012
9 39 (22.41%) Windows 10
10 37 (21.26%) VMware
11 33 (18.97%) DNS
12 32 (18.39%) Windows Server 2008
13 28 (16.09%) ITIL
14 27 (15.52%) DHCP
15 26 (14.94%) TCP/IP
15 26 (14.94%) VPN
16 24 (13.79%) SQL Server
17 23 (13.22%) Hyper-V
18 22 (12.64%) Firewall
19 20 (11.49%) Windows 8
20 17 (9.77%) ServiceNow
20 17 (9.77%) SQL
21 16 (9.20%) WAN
21 16 (9.20%) HP
22 15 (8.62%) Microsoft Certification
22 15 (8.62%) LAN
22 15 (8.62%) Skype for Business
23 14 (8.05%) SharePoint

2nd Line Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 44 (25.29%) MS Exchange
2 15 (8.62%) Skype for Business
3 14 (8.05%) SharePoint
4 11 (6.32%) Exchange Server 2010
5 9 (5.17%) Exchange Server 2013
6 8 (4.60%) IIS
6 8 (4.60%) Office Communications Server
7 6 (3.45%) Exchange Server 2007
8 1 (0.57%) Apache
8 1 (0.57%) Exchange Server 2003
8 1 (0.57%) nginx
Applications
1 63 (36.21%) Microsoft Office
2 1 (0.57%) Microsoft Excel
Business Applications
1 2 (1.15%) Dynamics NAV
2 1 (0.57%) Dynamics AX
2 1 (0.57%) Dynamics CRM
2 1 (0.57%) Sage X3
Cloud Services
1 71 (40.80%) Office 365
2 10 (5.75%) Microsoft Azure
3 7 (4.02%) Dynamics 365
4 3 (1.72%) Amazon AWS
4 3 (1.72%) Amazon EC2
5 1 (0.57%) Cloud Computing
5 1 (0.57%) Mimecast
5 1 (0.57%) OneDrive
Communications & Networking
1 33 (18.97%) DNS
2 27 (15.52%) DHCP
3 26 (14.94%) TCP/IP
3 26 (14.94%) VPN
4 22 (12.64%) Firewall
5 16 (9.20%) WAN
6 15 (8.62%) LAN
7 12 (6.90%) Wireless
8 7 (4.02%) Skype
9 6 (3.45%) VoIP
10 4 (2.30%) NetScaler
11 3 (1.72%) FTP
11 3 (1.72%) HTTPS
11 3 (1.72%) IP Telephony
11 3 (1.72%) SSH
11 3 (1.72%) SSL
11 3 (1.72%) VLAN
12 2 (1.15%) DSL
12 2 (1.15%) Intranet
12 2 (1.15%) SMTP
Database & Business Intelligence
1 24 (13.79%) SQL Server
2 3 (1.72%) SQL Server 2008
3 2 (1.15%) GIS
3 2 (1.15%) MySQL
4 1 (0.57%) SQL Server 2012
General
1 5 (2.87%) Finance
2 4 (2.30%) Retail
3 2 (1.15%) Advertising
3 2 (1.15%) Pharmaceutical
3 2 (1.15%) Publishing
4 1 (0.57%) Legal
4 1 (0.57%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (1.72%) Flash
1 3 (1.72%) LDAP
1 3 (1.72%) REST
1 3 (1.72%) SOAP
2 1 (0.57%) LAMP
2 1 (0.57%) LEMP Stack
2 1 (0.57%) MAPI
Miscellaneous
1 13 (7.47%) Analytical Skills
2 11 (6.32%) Driving Licence
3 10 (5.75%) Self-Motivation
4 9 (5.17%) Data Centre
5 6 (3.45%) Apple TV
6 4 (2.30%) Management Information System
7 3 (1.72%) iPad
7 3 (1.72%) iPhone
7 3 (1.72%) NHS
7 3 (1.72%) Smartphone
8 2 (1.15%) Blackberry
8 2 (1.15%) Computer Science
8 2 (1.15%) EPoS
8 2 (1.15%) PACS
9 1 (0.57%) CCTV
9 1 (0.57%) Enterprise Software
9 1 (0.57%) FMCG
9 1 (0.57%) Internet of Things
9 1 (0.57%) Smartcard
9 1 (0.57%) Video Conferencing
Operating Systems
1 132 (75.86%) Windows
2 66 (37.93%) Windows Server
3 43 (24.71%) Windows 7
4 39 (22.41%) Windows 10
4 39 (22.41%) Windows Server 2012
5 32 (18.39%) Windows Server 2008
6 20 (11.49%) Windows 8
7 10 (5.75%) Apple iOS
7 10 (5.75%) Linux
8 8 (4.60%) Mac OS X
9 4 (2.30%) Android
10 3 (1.72%) AIX
10 3 (1.72%) VMS
11 2 (1.15%) Windows XP
12 1 (0.57%) Mac OS
12 1 (0.57%) Ubuntu
12 1 (0.57%) Windows NT
Processes & Methodologies
1 28 (16.09%) ITIL
2 12 (6.90%) Service Management
3 11 (6.32%) Incident Management
3 11 (6.32%) Problem-Solving
4 9 (5.17%) Server Monitoring
5 7 (4.02%) Time Management
6 4 (2.30%) Break/Fix
7 3 (1.72%) Commercial Awareness
7 3 (1.72%) Mentoring
7 3 (1.72%) Migration
7 3 (1.72%) Problem Management
7 3 (1.72%) Service Delivery
8 2 (1.15%) Asset Management
8 2 (1.15%) Change Management
8 2 (1.15%) Configuration Management
8 2 (1.15%) Cybersecurity
8 2 (1.15%) ITSM
8 2 (1.15%) Root Cause Analysis
8 2 (1.15%) Stakeholder Management
8 2 (1.15%) Statistics
Programming Languages
1 17 (9.77%) SQL
2 10 (5.75%) PowerShell
3 3 (1.72%) ActionScript
3 3 (1.72%) ActionScript 2.0
3 3 (1.72%) Java
4 2 (1.15%) Perl
4 2 (1.15%) Python
5 1 (0.57%) C
5 1 (0.57%) PHP
5 1 (0.57%) VB
Qualifications
1 15 (8.62%) Microsoft Certification
2 13 (7.47%) MCP
3 10 (5.75%) MCSA
4 6 (3.45%) MCSE
5 4 (2.30%) Degree
5 4 (2.30%) VMware Certified Professional (VCP)
6 3 (1.72%) CCNA
6 3 (1.72%) Cisco Certification
7 2 (1.15%) ITIL Certification
7 2 (1.15%) MCITP
7 2 (1.15%) MCSD
7 2 (1.15%) SC Cleared
7 2 (1.15%) Security Cleared
8 1 (0.57%) DBS Check
Quality Assurance & Compliance
1 8 (4.60%) SLA
System Software
1 92 (52.87%) Active Directory
2 23 (13.22%) Hyper-V
3 13 (7.47%) Terminal Services
4 10 (5.75%) VMware Infrastructure
5 8 (4.60%) XenApp
6 4 (2.30%) XenDesktop
7 3 (1.72%) VMware ESXi
8 2 (1.15%) XenServer
9 1 (0.57%) BitLocker
9 1 (0.57%) Citrix Presentation Server
9 1 (0.57%) Firmware
9 1 (0.57%) VirtualBox
Systems Management
1 8 (4.60%) Backup Exec
1 8 (4.60%) FortiGate
2 7 (4.02%) SCCM
3 2 (1.15%) Norton AntiVirus
4 1 (0.57%) cPanel
4 1 (0.57%) Plesk
4 1 (0.57%) Systems Management Server (SMS)
Vendors
1 96 (55.17%) Microsoft
2 39 (22.41%) Citrix
3 37 (21.26%) VMware
4 17 (9.77%) ServiceNow
5 16 (9.20%) HP
6 14 (8.05%) Apple
7 10 (5.75%) Cisco
7 10 (5.75%) Remedy
8 8 (4.60%) Dell
8 8 (4.60%) Meru Networks
9 7 (4.02%) Sonus
10 5 (2.87%) Symantec
10 5 (2.87%) WatchGuard
11 4 (2.30%) Samsung
11 4 (2.30%) Veeam
12 3 (1.72%) Avaya
12 3 (1.72%) IBM
12 3 (1.72%) Mitel
12 3 (1.72%) Nokia
12 3 (1.72%) ProCurve