Period
to 13 December 2018

The median annual salary for a 2nd Line Support was £26,500 in advertised job vacancies in the East of England during the 6 months to 13 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England > East of England
6 months to
13 Dec 2018
Same period 2017 Same period 2016
Rank 166 182 241
Rank change year-on-year +16 +59 -8
Permanent jobs requiring a 2nd Line Support 169 188 118
As % of all permanent IT jobs advertised in the East of England 1.70% 1.55% 0.91%
As % of the Job Titles category 1.76% 1.60% 0.94%
Number of salaries quoted 138 188 115
East of England median annual salary £26,500 £27,000 £26,000
Median salary % change year-on-year -1.85% +3.85% -5.45%
10th Percentile £20,925 £21,250 £20,200
90th Percentile £33,750 £33,750 £36,550
England median annual salary £28,000 £27,500 £27,000
% change year-on-year +1.82% +1.85% +1.89%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 9,627 11,764 12,524
% of permanent IT jobs with a recognized job title 97.07% 96.81% 96.87%
Number of salaries quoted 7,283 9,636 10,368
East of England median annual salary £46,000 £45,000 £45,000
Median salary % change year-on-year +2.22% - +2.27%
10th Percentile £25,750 £26,250 £26,000
90th Percentile £72,500 £68,750 £68,750
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +1.06%

2nd Line Support
Job Vacancy Trend in the East of England

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for 2nd Line Support in the East of England

2nd Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in the East of England.

Salary trend for 2nd Line Support in the East of England

2nd Line Support
Salary Histogram in the East of England

The salary distribution of IT jobs citing 2nd Line Support in the East of England over the 6 months to 13 December 2018.

Salary histogram for 2nd Line Support in the East of England

2nd Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the East of England region over the 6 months to 13 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +21 86 £29,000 +5.45% 5
Cambridgeshire +9 39 £27,500 +5.77%
Essex +27 25 £25,000 -37.50% 2
Bedfordshire -16 10 £27,500 -5.17% 2
Norfolk +24 6 £19,500 -13.33%
Suffolk -9 3 £19,000 -20.00%
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 13 December 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring 2nd Line Support in the job title.

1 131 (77.51%) Windows
2 101 (59.76%) Active Directory
3 90 (53.25%) Microsoft
4 73 (43.20%) Windows Server
5 68 (40.24%) Microsoft Office
6 62 (36.69%) Office 365
7 49 (28.99%) Windows 7
8 43 (25.44%) Windows 10
9 38 (22.49%) Citrix
9 38 (22.49%) DNS
10 37 (21.89%) DHCP
10 37 (21.89%) Windows Server 2012
11 28 (16.57%) TCP/IP
11 28 (16.57%) MS Exchange
11 28 (16.57%) VMware
11 28 (16.57%) Windows 8
12 25 (14.79%) ITIL
13 24 (14.20%) Service Management
13 24 (14.20%) Windows Server 2008
14 18 (10.65%) Firewall
15 15 (8.88%) ServiceNow
15 15 (8.88%) VPN
16 14 (8.28%) SharePoint
16 14 (8.28%) Avaya
16 14 (8.28%) Incident Management
16 14 (8.28%) Skype for Business
17 13 (7.69%) HP
18 12 (7.10%) Change Management
18 12 (7.10%) Hyper-V
18 12 (7.10%) VMware Infrastructure

2nd Line Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (16.57%) MS Exchange
2 14 (8.28%) SharePoint
2 14 (8.28%) Skype for Business
3 9 (5.33%) Exchange Server 2013
4 7 (4.14%) Exchange Server 2010
5 4 (2.37%) IIS
5 4 (2.37%) Office Communications Server
6 1 (0.59%) Exchange Server 2007
6 1 (0.59%) IBM Notes
Applications
1 68 (40.24%) Microsoft Office
2 4 (2.37%) MS Visio
3 3 (1.78%) Microsoft Excel
Business Applications
1 1 (0.59%) Dynamics NAV
1 1 (0.59%) Sage X3
Cloud Services
1 62 (36.69%) Office 365
2 6 (3.55%) Microsoft Azure
3 4 (2.37%) Amazon AWS
4 1 (0.59%) Cloud Computing
4 1 (0.59%) Google Cloud Platform
4 1 (0.59%) Mimecast
Communications & Networking
1 38 (22.49%) DNS
2 37 (21.89%) DHCP
3 28 (16.57%) TCP/IP
4 18 (10.65%) Firewall
5 15 (8.88%) VPN
6 11 (6.51%) LAN
7 10 (5.92%) WAN
8 8 (4.73%) SMTP
8 8 (4.73%) VLAN
9 7 (4.14%) Skype
9 7 (4.14%) Wireless
10 6 (3.55%) IP Telephony
10 6 (3.55%) VoIP
11 5 (2.96%) Intranet
12 4 (2.37%) Network Security
13 3 (1.78%) NetScaler
13 3 (1.78%) Remote Desktop
14 2 (1.18%) DSL
15 1 (0.59%) Internet
15 1 (0.59%) Wi-Fi
Database & Business Intelligence
1 9 (5.33%) SQL Server
2 1 (0.59%) SQL Server 2008
2 1 (0.59%) SQL Server 2012
General
1 5 (2.96%) Publishing
1 5 (2.96%) Retail
2 2 (1.18%) Advertising
2 2 (1.18%) Pharmaceutical
3 1 (0.59%) Manufacturing
3 1 (0.59%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (1.78%) Flash
2 1 (0.59%) Web Services
Miscellaneous
1 11 (6.51%) Driving Licence
2 10 (5.92%) Analytical Skills
3 9 (5.33%) Self-Motivation
4 6 (3.55%) Data Centre
5 5 (2.96%) Management Information System
6 3 (1.78%) Smartphone
7 2 (1.18%) Apple TV
7 2 (1.18%) Blackberry
7 2 (1.18%) EPoS
8 1 (0.59%) Life Science
8 1 (0.59%) NHS
8 1 (0.59%) Replication
8 1 (0.59%) Smartcard
8 1 (0.59%) Video Conferencing
Operating Systems
1 131 (77.51%) Windows
2 73 (43.20%) Windows Server
3 49 (28.99%) Windows 7
4 43 (25.44%) Windows 10
5 37 (21.89%) Windows Server 2012
6 28 (16.57%) Windows 8
7 24 (14.20%) Windows Server 2008
8 8 (4.73%) Linux
9 6 (3.55%) Apple iOS
10 4 (2.37%) Mac OS X
11 2 (1.18%) Android
12 1 (0.59%) Mac OS
12 1 (0.59%) Ubuntu
12 1 (0.59%) Windows Server 2003
Processes & Methodologies
1 25 (14.79%) ITIL
2 24 (14.20%) Service Management
3 14 (8.28%) Incident Management
4 12 (7.10%) Change Management
5 11 (6.51%) Antivirus Management
5 11 (6.51%) ITSM
6 10 (5.92%) Software Deployment
7 8 (4.73%) Coaching
7 8 (4.73%) Customer-Centricity
7 8 (4.73%) Time Management
8 7 (4.14%) Problem-Solving
9 4 (2.37%) Change Control
9 4 (2.37%) Migration
9 4 (2.37%) Network Management
9 4 (2.37%) Presales
9 4 (2.37%) Server Monitoring
10 3 (1.78%) ITIL V2
10 3 (1.78%) Service Delivery
11 2 (1.18%) Break/Fix
11 2 (1.18%) IT Strategy
Programming Languages
1 10 (5.92%) VBA
2 9 (5.33%) SQL
3 4 (2.37%) PowerShell
4 3 (1.78%) Java
5 2 (1.18%) VB
Qualifications
1 8 (4.73%) CCNA
1 8 (4.73%) Cisco Certification
2 5 (2.96%) MCP
3 4 (2.37%) CCSA
3 4 (2.37%) Check Point Certification
4 3 (1.78%) Microsoft Certification
5 2 (1.18%) Degree
5 2 (1.18%) MCSA
5 2 (1.18%) SC Cleared
5 2 (1.18%) Security Cleared
6 1 (0.59%) A+ Certification
6 1 (0.59%) MCSD
6 1 (0.59%) MCSE
Quality Assurance & Compliance
1 11 (6.51%) SLA
System Software
1 101 (59.76%) Active Directory
2 12 (7.10%) Hyper-V
2 12 (7.10%) VMware Infrastructure
3 8 (4.73%) Terminal Services
3 8 (4.73%) XenApp
4 4 (2.37%) XenServer
5 3 (1.78%) vSphere
5 3 (1.78%) XenDesktop
6 1 (0.59%) Firmware
6 1 (0.59%) Virtual Servers
6 1 (0.59%) VMware ESXi
Systems Management
1 9 (5.33%) SCCM
2 6 (3.55%) Backup Exec
3 4 (2.37%) FortiGate
4 1 (0.59%) Norton AntiVirus
4 1 (0.59%) Systems Management Server (SMS)
Vendors
1 90 (53.25%) Microsoft
2 38 (22.49%) Citrix
3 28 (16.57%) VMware
4 15 (8.88%) ServiceNow
5 14 (8.28%) Avaya
6 13 (7.69%) HP
7 11 (6.51%) Apple
8 9 (5.33%) Cisco
9 8 (4.73%) Remedy
9 8 (4.73%) WatchGuard
10 7 (4.14%) Sonus
11 6 (3.55%) Mitel
11 6 (3.55%) ProCurve
12 4 (2.37%) CheckPoint
12 4 (2.37%) Dell
12 4 (2.37%) Meru Networks
13 3 (1.78%) Nokia
13 3 (1.78%) Samsung
13 3 (1.78%) Veeam
14 2 (1.18%) Draytek