Period
to 4 June 2020

The median annual salary for a 2nd Line Support was £27,500 in advertised job vacancies in the East of England during the 6 months to 4 June 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England > East of England
6 months to
4 Jun 2020
Same period 2019 Same period 2018
Rank 123 193 200
Rank change year-on-year +70 +7 +43
Permanent jobs requiring a 2nd Line Support 78 91 176
As % of all permanent jobs advertised in the East of England 1.92% 1.18% 1.44%
As % of the Job Titles category 2.02% 1.23% 1.49%
Number of salaries quoted 69 84 172
Median annual salary £27,500 £27,000 £26,250
Median salary % change year-on-year +1.85% +2.86% -4.55%
10th Percentile £24,750 £23,075 £20,500
90th Percentile £35,300 £33,000 £40,000
England median annual salary £28,250 £27,500 £27,500
% change year-on-year +2.73% - +0.46%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 3,869 7,414 11,832
% of permanent IT jobs with a recognized job title 95.41% 96.37% 96.90%
Number of salaries quoted 2,910 5,715 9,212
Median annual salary £46,500 £47,500 £47,500
Median salary % change year-on-year -2.11% - +5.56%
10th Percentile £26,250 £25,750 £26,250
90th Percentile £76,250 £71,800 £71,250
England median annual salary £55,000 £51,500 £50,000
% change year-on-year +6.80% +3.00% +5.26%

2nd Line Support
Job Vacancy Trend in the East of England

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for 2nd Line Support in the East of England

2nd Line Support
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing 2nd Line Support in the East of England.

Salary trend for 2nd Line Support in the East of England

2nd Line Support
Salary Histogram in the East of England

Salary distribution for jobs citing 2nd Line Support in the East of England over the 6 months to 4 June 2020.

Salary histogram for 2nd Line Support in the East of England

2nd Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the East of England region over the 6 months to 4 June 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +41 46 £27,500 +1.85% 1
Essex +12 16 £33,000 +23.36% 1
Cambridgeshire +60 10 £25,750 +3.00%
Bedfordshire +18 3 £32,500 +18.18%
Norfolk +6 2 £24,750 -23.85%
Suffolk - 1 £21,000 -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 4 June 2020, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring 2nd Line Support in the job title.

1 59 (75.64%) Windows
2 58 (74.36%) Active Directory
3 54 (69.23%) Microsoft
4 47 (60.26%) Microsoft Office
5 35 (44.87%) Office 365
6 34 (43.59%) Windows Server
7 28 (35.90%) Windows 10
8 26 (33.33%) Firewall
9 22 (28.21%) VMware
10 19 (24.36%) Azure
10 19 (24.36%) VMware Infrastructure
11 18 (23.08%) MS Exchange
12 15 (19.23%) Citrix
12 15 (19.23%) Windows Server 2012
12 15 (19.23%) Problem-Solving
13 13 (16.67%) DNS
13 13 (16.67%) TCP/IP
13 13 (16.67%) Hyper-V
14 12 (15.38%) Migration
14 12 (15.38%) ISO/IEC 27001
14 12 (15.38%) Incident Management
15 11 (14.10%) SC Cleared
15 11 (14.10%) Windows 7
15 11 (14.10%) Security Cleared
15 11 (14.10%) DHCP
15 11 (14.10%) Linux
15 11 (14.10%) Windows 8
16 10 (12.82%) ITIL
16 10 (12.82%) LAN
16 10 (12.82%) Data Migration

2nd Line Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (23.08%) MS Exchange
2 9 (11.54%) Exchange Server 2010
3 5 (6.41%) SharePoint
4 1 (1.28%) Exchange Server 2007
Applications
1 47 (60.26%) Microsoft Office
2 5 (6.41%) Microsoft Excel
3 3 (3.85%) Microsoft PowerPoint
Business Applications
1 5 (6.41%) Sage X3
2 3 (3.85%) Elite 3E
Cloud Services
1 35 (44.87%) Office 365
2 19 (24.36%) Azure
3 5 (6.41%) AWS
4 4 (5.13%) Azure Active Directory
5 2 (2.56%) OneDrive
6 1 (1.28%) BrowserStack
6 1 (1.28%) Power Platform
Communications & Networking
1 26 (33.33%) Firewall
2 13 (16.67%) DNS
2 13 (16.67%) TCP/IP
3 11 (14.10%) DHCP
4 10 (12.82%) LAN
5 9 (11.54%) WAN
6 7 (8.97%) Remote Desktop
7 3 (3.85%) SAN
7 3 (3.85%) VLAN
7 3 (3.85%) Wireless
8 2 (2.56%) PBX
8 2 (2.56%) VoIP
8 2 (2.56%) VPN
9 1 (1.28%) Cisco ASA
9 1 (1.28%) Wi-Fi
9 1 (1.28%) WLAN
Database & Business Intelligence
1 4 (5.13%) SQL Server
2 1 (1.28%) Power BI
2 1 (1.28%) SQL Server 2008
2 1 (1.28%) SQL Server 2017
2 1 (1.28%) SQL Server Reporting Services
Development Applications
1 1 (1.28%) Eclipse
1 1 (1.28%) JIRA
1 1 (1.28%) Postman
1 1 (1.28%) SoapUI
General
1 4 (5.13%) Advertising
2 3 (3.85%) Finance
2 3 (3.85%) Law
2 3 (3.85%) Legal
3 2 (2.56%) Local Government
3 2 (2.56%) Retail
4 1 (1.28%) Housing Association
Libraries, Frameworks & Software Standards
1 1 (1.28%) SOAP
1 1 (1.28%) XML
Miscellaneous
1 5 (6.41%) CMDB
2 4 (5.13%) Smartphone
3 3 (3.85%) FMCG
4 2 (2.56%) Clustering
4 2 (2.56%) Driving Licence
4 2 (2.56%) NHS
5 1 (1.28%) Blackberry
5 1 (1.28%) EPoS
5 1 (1.28%) iPad
5 1 (1.28%) iPhone
5 1 (1.28%) Video Conferencing
Operating Systems
1 59 (75.64%) Windows
2 34 (43.59%) Windows Server
3 28 (35.90%) Windows 10
4 15 (19.23%) Windows Server 2012
5 11 (14.10%) Linux
5 11 (14.10%) Windows 7
5 11 (14.10%) Windows 8
6 7 (8.97%) Windows Server 2016
7 4 (5.13%) Mac OS X
8 3 (3.85%) Windows Server 2008
9 2 (2.56%) Windows Server 2019
10 1 (1.28%) Apple iOS
10 1 (1.28%) Windows Server 2003
Processes & Methodologies
1 15 (19.23%) Problem-Solving
2 12 (15.38%) Incident Management
2 12 (15.38%) Migration
3 10 (12.82%) Data Migration
3 10 (12.82%) ITIL
4 8 (10.26%) Antivirus Management
4 8 (10.26%) Software Deployment
5 7 (8.97%) ITSM
6 6 (7.69%) ERP
7 5 (6.41%) Configuration Management
7 5 (6.41%) Service Delivery
7 5 (6.41%) Ticket Management
8 4 (5.13%) Server Virtualisation
8 4 (5.13%) Service Management
9 3 (3.85%) Virtual Environments
10 2 (2.56%) Agile Software Development
10 2 (2.56%) Email Migration
10 2 (2.56%) Identity Management
10 2 (2.56%) Privileged Identity Management
10 2 (2.56%) SFIA
Programming Languages
1 8 (10.26%) VBA
2 6 (7.69%) SQL
3 4 (5.13%) PowerShell
Qualifications
1 11 (14.10%) SC Cleared
1 11 (14.10%) Security Cleared
2 5 (6.41%) Degree
2 5 (6.41%) Microsoft Certification
3 3 (3.85%) MCP
3 3 (3.85%) MCSA
3 3 (3.85%) MCSE
4 2 (2.56%) ITIL Certification
4 2 (2.56%) MCITP
5 1 (1.28%) CCNA
5 1 (1.28%) CCNP
5 1 (1.28%) Cisco Certification
5 1 (1.28%) DBS Check
5 1 (1.28%) DV Cleared
5 1 (1.28%) MOS
5 1 (1.28%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 12 (15.38%) ISO/IEC 27001
2 6 (7.69%) SLA
3 2 (2.56%) ISO 22301
3 2 (2.56%) ISO/IEC 20000
4 1 (1.28%) QA
System Software
1 58 (74.36%) Active Directory
2 19 (24.36%) VMware Infrastructure
3 13 (16.67%) Hyper-V
4 4 (5.13%) XenApp
5 1 (1.28%) vSphere
Systems Management
1 5 (6.41%) Microsoft Intune
2 2 (2.56%) AirWatch
2 2 (2.56%) Single Sign-On
3 1 (1.28%) SCCM
Vendors
1 54 (69.23%) Microsoft
2 22 (28.21%) VMware
3 15 (19.23%) Citrix
4 6 (7.69%) Veeam
5 5 (6.41%) Sage
6 3 (3.85%) iManage
7 2 (2.56%) HP
7 2 (2.56%) Meraki
7 2 (2.56%) ServiceNow
7 2 (2.56%) Sophos
8 1 (1.28%) Apple
8 1 (1.28%) Cisco
8 1 (1.28%) Draytek
8 1 (1.28%) Forcepoint
8 1 (1.28%) Palo Alto
8 1 (1.28%) Splunk
8 1 (1.28%) WatchGuard
8 1 (1.28%) Wyse
8 1 (1.28%) Zerto