The median annual salary for a 2nd Line Support was £30,000 in advertised job vacancies in the East of England during the 3 months to 23 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England / East of England
3 months to
23 Jun 2017
Same period 2016 Same period 2015
Rank 188 186 219
Rank change year-on-year -2 +33  
Permanent jobs requiring a 2nd Line Support 67 68 75
As % of all permanent IT jobs advertised in the East of England 1.08% 1.00% 0.91%
As % of the Job Titles category 1.11% 1.04% 0.93%
Number of salaries quoted 56 63 68
Median salary £30,000 £26,250 £25,500
Median salary % change year-on-year +14.28% +2.94%  
90% offered a salary of more than £23,000 £21,200 £21,326
10% offered a salary of more than £41,500 £38,600 £29,700
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year - +2.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the East of England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
East of England
Permanent job vacancies with a job title containing a recognized job role 6024 6552 8038
As % of all permanent IT job vacancies advertised in the East of England 97.22% 96.28% 97.51%
Number of salaries quoted 4914 5554 6629
Median salary £45,000 £45,000 £41,000
Median salary % change year-on-year - +9.75%  
90% offered a salary of more than £26,000 £26,000 £25,000
10% offered a salary of more than £62,500 £60,000 £64,400
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

2nd Line Support
Job Vacancy Trend in the East of England

The job posting trend of jobs advertised in the East of England that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in the East of England

2nd Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in the East of England.

Salary trend for 2nd Line Support in the East of England

2nd Line Support
Salary Histogram in the East of England

The salary distribution of IT jobs citing 2nd Line Support in the East of England over the 3 months to 23 June 2017.

Salary histogram for 2nd Line Support in the East of England

2nd Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the East of England region over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -12 38 £30,000 +15.38% 4
Cambridgeshire -2 18 £27,000 -6.89% 5
Essex -4 10 £34,500 -2.81% 1
Suffolk +4 1 £21,500 -54.73% 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 23 June 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring 2nd Line Support in the job title.

1 94 (72.31%) Windows
2 80 (61.54%) Active Directory
3 72 (55.38%) Microsoft
4 58 (44.62%) Windows 7
5 49 (37.69%) Windows Server
6 46 (35.38%) MS Exchange
7 36 (27.69%) Windows Server 2008
7 36 (27.69%) Office 365
8 34 (26.15%) Microsoft Office
9 32 (24.62%) Windows Server 2012
10 27 (20.77%) Windows 10
11 26 (20.00%) Cisco Certification
11 26 (20.00%) CCNA
12 24 (18.46%) ITIL
13 22 (16.92%) MCP
13 22 (16.92%) Cisco
14 21 (16.15%) Microsoft Certification
14 21 (16.15%) Telecoms
15 19 (14.62%) Firewall
15 19 (14.62%) Finance
15 19 (14.62%) Windows XP
16 16 (12.31%) SQL
16 16 (12.31%) A+ Certification
16 16 (12.31%) MCTS
16 16 (12.31%) VMware
16 16 (12.31%) Service Delivery
17 15 (11.54%) SLA
18 14 (10.77%) Continuous Improvement
18 14 (10.77%) DNS
19 13 (10.00%) Wireless

2nd Line Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 46 (35.38%) MS Exchange
2 8 (6.15%) Skype for Business
3 6 (4.62%) Exchange Server 2010
4 5 (3.85%) Blackberry Enterprise Server
4 5 (3.85%) SharePoint
5 2 (1.54%) Exchange Server 2007
5 2 (1.54%) Exchange Server 2013
6 1 (0.77%) Apache
6 1 (0.77%) IIS
6 1 (0.77%) Oracle Workflow
Applications
1 34 (26.15%) Microsoft Office
Business Applications
1 10 (7.69%) SAP Oil and Gas
2 2 (1.54%) Dynamics AX
3 1 (0.77%) Dynamics NAV
3 1 (0.77%) JDE OneWorld
3 1 (0.77%) Oracle Payroll
Cloud Services
1 36 (27.69%) Office 365
2 6 (4.62%) Cloud Computing
3 3 (2.31%) Microsoft Azure
4 2 (1.54%) Amazon AWS
5 1 (0.77%) SaaS
Communications & Networking
1 19 (14.62%) Firewall
2 14 (10.77%) DNS
3 13 (10.00%) Wireless
4 12 (9.23%) TCP/IP
5 11 (8.46%) DHCP
6 9 (6.92%) LAN
6 9 (6.92%) WAN
7 7 (5.38%) SAN
7 7 (5.38%) VoIP
8 4 (3.08%) 3G
8 4 (3.08%) 4G
8 4 (3.08%) VPN
9 3 (2.31%) Remote Desktop
9 3 (2.31%) Skype
10 2 (1.54%) NetScaler
10 2 (1.54%) PBX
11 1 (0.77%) Internet
11 1 (0.77%) NAS
11 1 (0.77%) SMTP
Database & Business Intelligence
1 4 (3.08%) SQL Server
2 2 (1.54%) SQL Server 2005
2 2 (1.54%) SQL Server 2008
2 2 (1.54%) SQL Server Reporting Services
3 1 (0.77%) Oracle BI EE
3 1 (0.77%) Oracle Discoverer
3 1 (0.77%) SQL Server Analysis Services
3 1 (0.77%) SQL Server Integration Services
Development Applications
1 4 (3.08%) JIRA
General
1 21 (16.15%) Telecoms
2 19 (14.62%) Finance
3 11 (8.46%) Manufacturing
4 10 (7.69%) Electronics
4 10 (7.69%) Marketing
5 5 (3.85%) Legal
6 1 (0.77%) French Language
6 1 (0.77%) Multimedia
6 1 (0.77%) Retail
Libraries, Frameworks & Software Standards
1 3 (2.31%) .NET
2 1 (0.77%) ASP.NET Web API
Miscellaneous
1 6 (4.62%) Analytical Skills
1 6 (4.62%) Blackberry
2 5 (3.85%) Driving Licence
3 3 (2.31%) Management Information System
4 2 (1.54%) Data Centre
4 2 (1.54%) Handset
4 2 (1.54%) iPhone
5 1 (0.77%) CMDB
5 1 (0.77%) Computer Science
5 1 (0.77%) iPad
5 1 (0.77%) Life Science
Operating Systems
1 94 (72.31%) Windows
2 58 (44.62%) Windows 7
3 49 (37.69%) Windows Server
4 36 (27.69%) Windows Server 2008
5 32 (24.62%) Windows Server 2012
6 27 (20.77%) Windows 10
7 19 (14.62%) Windows XP
8 9 (6.92%) Android
9 8 (6.15%) Windows 8
10 4 (3.08%) Linux
10 4 (3.08%) Windows Server 2003
11 2 (1.54%) Apple iOS
11 2 (1.54%) Mac OS
11 2 (1.54%) Mac OS X
11 2 (1.54%) Red Hat Enterprise Linux
12 1 (0.77%) CentOS
Processes & Methodologies
1 24 (18.46%) ITIL
2 16 (12.31%) Service Delivery
3 14 (10.77%) Continuous Improvement
4 13 (10.00%) Incident Management
5 12 (9.23%) Problem Management
6 11 (8.46%) Asset Management
6 11 (8.46%) Business Intelligence
7 10 (7.69%) Digital Marketing
7 10 (7.69%) Programme Management
8 9 (6.92%) Change Management
8 9 (6.92%) Mentoring
9 5 (3.85%) ERP
10 4 (3.08%) Network Monitoring
11 3 (2.31%) Creative Problem-Solving
11 3 (2.31%) Data Security
11 3 (2.31%) Network Management
11 3 (2.31%) Root Cause Analysis
11 3 (2.31%) Time Management
12 2 (1.54%) Information Security
12 2 (1.54%) Stakeholder Management
Programming Languages
1 16 (12.31%) SQL
2 2 (1.54%) PL/SQL
2 2 (1.54%) PowerShell
2 2 (1.54%) VB
Qualifications
1 26 (20.00%) CCNA
1 26 (20.00%) Cisco Certification
2 22 (16.92%) MCP
3 21 (16.15%) Microsoft Certification
4 16 (12.31%) A+ Certification
4 16 (12.31%) MCTS
5 7 (5.38%) CCNP
5 7 (5.38%) ITIL Certification
6 5 (3.85%) MCSE
6 5 (3.85%) SC Cleared
6 5 (3.85%) Security Cleared
7 4 (3.08%) MCSA
8 3 (2.31%) Degree
Quality Assurance & Compliance
1 15 (11.54%) SLA
2 2 (1.54%) QA
System Software
1 80 (61.54%) Active Directory
2 11 (8.46%) Hyper-V
3 8 (6.15%) VMware Infrastructure
3 8 (6.15%) XenApp
4 5 (3.85%) Terminal Services
5 4 (3.08%) VMware ESXi
6 2 (1.54%) vCloud
6 2 (1.54%) VMware Workstation
6 2 (1.54%) vSphere
6 2 (1.54%) XenDesktop
Systems Management
1 5 (3.85%) SCCM
2 3 (2.31%) SCVMM
3 2 (1.54%) Backup Exec
3 2 (1.54%) Norton AntiVirus
3 2 (1.54%) vCenter Server
4 1 (0.77%) cPanel
4 1 (0.77%) Plesk
4 1 (0.77%) Symantec Endpoint Protection
4 1 (0.77%) WSUS
Vendors
1 72 (55.38%) Microsoft
2 22 (16.92%) Cisco
3 16 (12.31%) VMware
4 12 (9.23%) Citrix
5 10 (7.69%) SAP
6 8 (6.15%) HP
7 7 (5.38%) Apple
8 5 (3.85%) Dell
9 4 (3.08%) Aruba
9 4 (3.08%) SolarWinds
10 3 (2.31%) Computacenter
10 3 (2.31%) Juniper
10 3 (2.31%) Mitel
10 3 (2.31%) Remedy
11 2 (1.54%) Symantec
12 1 (0.77%) Altiris
12 1 (0.77%) Avaya
12 1 (0.77%) Oracle
12 1 (0.77%) Red Hat
12 1 (0.77%) Siemens
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