Period
to 23 November 2017

The median annual salary for a 2nd Line Support was £27,000 in advertised job vacancies in the East of England during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England > East of England
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 185 241 244
Rank change year-on-year +56 +3 -10
Permanent jobs requiring a 2nd Line Support 191 129 154
As % of all permanent IT jobs advertised in the East of England 1.58% 0.98% 1.01%
As % of the Job Titles category 1.64% 1.01% 1.05%
Number of salaries quoted 185 130 146
East of England median annual salary £27,000 £26,000 £27,500
Median salary % change year-on-year +3.85% -5.45% +2.80%
10th Percentile £21,250 £19,725 £21,250
90th Percentile £33,750 £40,000 £37,500
England median annual salary £27,500 £27,000 £26,500
% change year-on-year +1.85% +1.89% +1.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 11644 12742 14711
% of permanent IT jobs with a recognized job title 96.58% 96.45% 96.46%
Number of salaries quoted 9559 10572 12210
East of England median annual salary £45,000 £45,000 £43,750
Median salary % change year-on-year - +2.86% +2.94%
10th Percentile £26,250 £25,500 £25,000
90th Percentile £68,750 £68,750 £66,250
England median annual salary £50,000 £47,500 £46,377
% change year-on-year +5.26% +2.42% +3.06%

2nd Line Support
Job Vacancy Trend in the East of England

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for 2nd Line Support in the East of England

2nd Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in the East of England.

Salary trend for 2nd Line Support in the East of England

2nd Line Support
Salary Histogram in the East of England

The salary distribution of IT jobs citing 2nd Line Support in the East of England over the 6 months to 23 November 2017.

Salary histogram for 2nd Line Support in the East of England

2nd Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the East of England region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +21 90 £27,750 +6.73% 2
Cambridgeshire +4 61 £26,000 +4.00% 8
Bedfordshire +45 26 £29,000 +23.40%
Essex +17 8 £35,250 -11.88% 2
Suffolk +11 8 £22,500 -19.64% 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 23 November 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring 2nd Line Support in the job title.

1 120 (62.83%) Windows
2 109 (57.07%) Active Directory
3 105 (54.97%) Microsoft
4 59 (30.89%) Windows Server
5 54 (28.27%) MS Exchange
6 50 (26.18%) Office 365
6 50 (26.18%) Windows 7
7 49 (25.65%) Windows 10
8 46 (24.08%) Microsoft Office
9 44 (23.04%) Telecoms
10 39 (20.42%) Finance
10 39 (20.42%) Electronics
11 38 (19.90%) Windows Server 2008
12 35 (18.32%) Programme Management
12 35 (18.32%) Manufacturing
12 35 (18.32%) SAP
12 35 (18.32%) Business Intelligence
12 35 (18.32%) Digital Marketing
12 35 (18.32%) Marketing
12 35 (18.32%) Continuous Improvement
13 34 (17.80%) Mentoring
14 32 (16.75%) ITIL
15 29 (15.18%) Service Delivery
16 26 (13.61%) Windows Server 2012
17 24 (12.57%) Asset Management
18 23 (12.04%) SQL
19 22 (11.52%) TCP/IP
20 21 (10.99%) VMware
21 20 (10.47%) Hyper-V
22 19 (9.95%) Cisco

2nd Line Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 54 (28.27%) MS Exchange
2 14 (7.33%) Exchange Server 2007
3 12 (6.28%) Exchange Server 2010
4 10 (5.24%) Exchange Server 2013
5 2 (1.05%) IIS
5 2 (1.05%) SharePoint
6 1 (0.52%) Apache
6 1 (0.52%) Blackberry Enterprise Server
6 1 (0.52%) SharePoint 2010
6 1 (0.52%) Skype for Business
Applications
1 46 (24.08%) Microsoft Office
2 2 (1.05%) Microsoft Excel
3 1 (0.52%) Microsoft PowerPoint
3 1 (0.52%) MS Visio
Business Applications
1 1 (0.52%) Dynamics NAV
1 1 (0.52%) Orchard Housing
Cloud Services
1 50 (26.18%) Office 365
2 11 (5.76%) Microsoft Azure
3 5 (2.62%) Mimecast
4 1 (0.52%) Amazon AWS
Communications & Networking
1 22 (11.52%) TCP/IP
2 16 (8.38%) Firewall
3 14 (7.33%) DNS
3 14 (7.33%) SAN
4 11 (5.76%) DHCP
4 11 (5.76%) LAN
4 11 (5.76%) VPN
4 11 (5.76%) WAN
5 6 (3.14%) Wireless
6 3 (1.57%) BGP
6 3 (1.57%) EIGRP
6 3 (1.57%) IP Telephony
6 3 (1.57%) OSPF
6 3 (1.57%) RIP
6 3 (1.57%) VoIP
7 2 (1.05%) NAS
7 2 (1.05%) PBX
8 1 (0.52%) FTP
8 1 (0.52%) IPsec
8 1 (0.52%) LDAP
Database & Business Intelligence
1 6 (3.14%) SQL Server
2 2 (1.05%) Oracle Database
2 2 (1.05%) Oracle Database 10g
2 2 (1.05%) SQL Server 2016
3 1 (0.52%) Geospatial Data
3 1 (0.52%) GIS
3 1 (0.52%) SQL Server 2005
3 1 (0.52%) SQL Server 2012
Development Applications
1 1 (0.52%) Visual Studio
General
1 44 (23.04%) Telecoms
2 39 (20.42%) Electronics
2 39 (20.42%) Finance
3 35 (18.32%) Manufacturing
3 35 (18.32%) Marketing
4 2 (1.05%) Front Office
5 1 (0.52%) Aerospace
5 1 (0.52%) Back Office
5 1 (0.52%) Multimedia
5 1 (0.52%) Retail
Libraries, Frameworks & Software Standards
1 14 (7.33%) .NET
2 2 (1.05%) J2EE
3 1 (0.52%) .NET Framework
3 1 (0.52%) COM
3 1 (0.52%) Entity Framework
3 1 (0.52%) Flash
Miscellaneous
1 10 (5.24%) Analytical Skills
2 6 (3.14%) Driving Licence
3 5 (2.62%) Computer Science
3 5 (2.62%) FMCG
4 4 (2.09%) EPoS
5 3 (1.57%) PKI
6 2 (1.05%) Fintech
6 2 (1.05%) Handset
6 2 (1.05%) Management Information System
7 1 (0.52%) Blackberry
7 1 (0.52%) CMDB
7 1 (0.52%) Data Centre
7 1 (0.52%) Enterprise Software
7 1 (0.52%) iPad
7 1 (0.52%) iPhone
7 1 (0.52%) NHS
7 1 (0.52%) Smartphone
Operating Systems
1 120 (62.83%) Windows
2 59 (30.89%) Windows Server
3 50 (26.18%) Windows 7
4 49 (25.65%) Windows 10
5 38 (19.90%) Windows Server 2008
6 26 (13.61%) Windows Server 2012
7 10 (5.24%) Windows 8
8 8 (4.19%) Windows XP
9 5 (2.62%) Linux
10 4 (2.09%) Android
11 3 (1.57%) Apple iOS
11 3 (1.57%) Unix
11 3 (1.57%) Windows Server 2003
12 2 (1.05%) Mac OS X
13 1 (0.52%) CentOS
13 1 (0.52%) Windows Vista
Processes & Methodologies
1 35 (18.32%) Business Intelligence
1 35 (18.32%) Continuous Improvement
1 35 (18.32%) Digital Marketing
1 35 (18.32%) Programme Management
2 34 (17.80%) Mentoring
3 32 (16.75%) ITIL
4 29 (15.18%) Service Delivery
5 24 (12.57%) Asset Management
6 14 (7.33%) Incident Management
7 12 (6.28%) Change Management
8 10 (5.24%) Problem Management
9 6 (3.14%) Email Filtering
9 6 (3.14%) Kalman Filter
9 6 (3.14%) Mathematics
10 5 (2.62%) Line Management
11 4 (2.09%) Application Packaging
11 4 (2.09%) Migration
11 4 (2.09%) Time Management
12 3 (1.57%) Cryptography
12 3 (1.57%) ITIL V3
Programming Languages
1 23 (12.04%) SQL
2 3 (1.57%) Java
2 3 (1.57%) PL/SQL
3 2 (1.05%) C
3 2 (1.05%) VB
4 1 (0.52%) PowerShell
Qualifications
1 15 (7.85%) CCNA
1 15 (7.85%) Cisco Certification
2 13 (6.81%) Microsoft Certification
3 10 (5.24%) MCP
4 5 (2.62%) A+ Certification
4 5 (2.62%) Degree
4 5 (2.62%) MCSA
5 4 (2.09%) MCTS
6 3 (1.57%) CCNP
6 3 (1.57%) Computer Science Degree
6 3 (1.57%) HNC
6 3 (1.57%) MCSE
6 3 (1.57%) VMware Certified Professional (VCP)
7 1 (0.52%) DV Cleared
7 1 (0.52%) ITIL Certification
7 1 (0.52%) ITIL Foundation Certificate
7 1 (0.52%) Security Cleared
Quality Assurance & Compliance
1 14 (7.33%) SLA
2 1 (0.52%) ISO/IEC 27001
System Software
1 109 (57.07%) Active Directory
2 20 (10.47%) Hyper-V
3 8 (4.19%) VMware Infrastructure
4 4 (2.09%) XenApp
5 1 (0.52%) Terminal Services
5 1 (0.52%) vSphere
Systems Management
1 5 (2.62%) Norton AntiVirus
1 5 (2.62%) Symantec Endpoint Protection
2 4 (2.09%) SCCM
3 1 (0.52%) Backup Exec
3 1 (0.52%) cPanel
3 1 (0.52%) Nagios
3 1 (0.52%) NetBackup
3 1 (0.52%) Plesk
Vendors
1 105 (54.97%) Microsoft
2 35 (18.32%) SAP
3 21 (10.99%) VMware
4 19 (9.95%) Cisco
5 14 (7.33%) Citrix
6 9 (4.71%) Symantec
7 8 (4.19%) HP
8 5 (2.62%) Altiris
9 4 (2.09%) Nokia
10 3 (1.57%) Adobe
10 3 (1.57%) Dell
11 2 (1.05%) Apple
11 2 (1.05%) Avaya
11 2 (1.05%) Mitel
11 2 (1.05%) Oracle
11 2 (1.05%) WatchGuard
12 1 (0.52%) Orchard
12 1 (0.52%) ProCurve
12 1 (0.52%) SonicWALL
12 1 (0.52%) Webroot