2nd Line Support Job Trends in the East of England

Second Line Support
England > East of England

The median Second Line Support salary in the East of England is £35,000 per year, according to job vacancies posted during the 6 months leading to 15 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
15 Aug 2026
Same period 2025 Same period 2024
Rank 124 133 127
Rank change year-on-year +9 -6 -9
Permanent jobs requiring a 2nd Line Support 76 47 51
As % of all permanent jobs in the East of England 1.04% 1.36% 1.09%
As % of the Job Titles category 1.11% 1.47% 1.16%
Number of salaries quoted 72 44 35
10th Percentile £29,250 £27,250 £26,250
25th Percentile £30,250 £27,500 £29,250
Median annual salary (50th Percentile) £35,000 £29,500 £32,000
Median % change year-on-year +18.64% -7.81% -5.88%
75th Percentile £36,500 £32,813 £36,000
90th Percentile £43,750 £33,750 £40,000
England median annual salary £33,000 £31,500 £32,500
% change year-on-year +4.76% -3.08% -

All Permanent IT Job Roles
East of England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the East of England with a recognized job title 6,823 3,202 4,412
% of permanent jobs with a recognized job title 93.61% 92.84% 94.27%
Number of salaries quoted 4,734 1,805 2,986
10th Percentile £30,000 £27,250 £26,750
25th Percentile £35,000 £32,500 £35,000
Median annual salary (50th Percentile) £50,000 £45,000 £50,000
Median % change year-on-year +11.11% -10.00% -7.41%
75th Percentile £68,750 £60,000 £65,000
90th Percentile £85,000 £75,000 £78,750
England median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

2nd Line Support
Job Vacancy Trend in the East of England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in the East of England.

2nd Line Support job vacancy trend in the East of England

2nd Line Support
Salary Trend in the East of England

Salary distribution trend for 2nd Line Support job vacancies in the East of England.

Salary distribution trend for 2nd Line Support job vacancies in the East of England

2nd Line Support
Salary Histogram in the East of England

Salary distribution for jobs citing 2nd Line Support in the East of England over the 6 months to 15 August 2026.

Salary histogram for 2nd Line Support in the East of England

2nd Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the East of England region over the 6 months to 15 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Suffolk +23 25 £35,000 +7.69% 4
Hertfordshire -19 23 £34,500 +16.95% 2
Cambridgeshire - 14 £33,000 - 1
Essex -22 8 £37,500 +25.00%
Norfolk - 7 £42,500 - 7
Bedfordshire - 3 £35,000 - 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in the East of England

For the 6 months to 15 August 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the East of England region featuring 2nd Line Support in the job title.

1 48 (63.16%) Windows
2 47 (61.84%) Microsoft
3 46 (60.53%) Microsoft 365
4 33 (43.42%) Active Directory
5 27 (35.53%) Microsoft Exchange
6 24 (31.58%) Azure
6 24 (31.58%) Windows Server
7 22 (28.95%) SharePoint
8 21 (27.63%) Entra ID
9 15 (19.74%) Microsoft Intune
9 15 (19.74%) Windows 10
10 13 (17.11%) Customer Service
10 13 (17.11%) DNS
11 12 (15.79%) OneDrive
12 11 (14.47%) Hyper-V
12 11 (14.47%) Problem-Solving
12 11 (14.47%) Service Delivery
13 9 (11.84%) Cybersecurity
14 8 (10.53%) Cisco
14 8 (10.53%) Cloud Security
14 8 (10.53%) DHCP
14 8 (10.53%) Linux
14 8 (10.53%) Mentoring
14 8 (10.53%) Meraki
14 8 (10.53%) Remote Monitoring and Management
15 7 (9.21%) Android
15 7 (9.21%) Firewall
16 5 (6.58%) AI
16 5 (6.58%) Collaborative Culture
16 5 (6.58%) Commercial Awareness

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in the East of England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 27 (35.53%) Microsoft Exchange
2 22 (28.95%) SharePoint
3 5 (6.58%) Exchange Server 2007
3 5 (6.58%) Exchange Server 2010
3 5 (6.58%) Exchange Server 2013
Applications
1 5 (6.58%) Microsoft Excel
Business Applications
1 1 (1.32%) Dynamics NAV
Cloud Services
1 46 (60.53%) Microsoft 365
2 24 (31.58%) Azure
3 21 (27.63%) Entra ID
4 12 (15.79%) OneDrive
5 3 (3.95%) Dynamics 365
5 3 (3.95%) Power Platform
6 2 (2.63%) Google Workspace
Communications & Networking
1 13 (17.11%) DNS
2 8 (10.53%) DHCP
3 7 (9.21%) Firewall
4 5 (6.58%) TCP/IP
4 5 (6.58%) VPN
5 3 (3.95%) Broadband
5 3 (3.95%) Wireless
6 2 (2.63%) Internet
6 2 (2.63%) LAN
6 2 (2.63%) WAN
7 1 (1.32%) VLAN
7 1 (1.32%) Wi-Fi
General
1 28 (36.84%) Social Skills
2 19 (25.00%) Legal
3 4 (5.26%) Telecoms
4 2 (2.63%) Analytical Skills
4 2 (2.63%) Organisational Skills
5 1 (1.32%) Finance
5 1 (1.32%) Manufacturing
5 1 (1.32%) Retail
Miscellaneous
1 5 (6.58%) Driving Licence
1 5 (6.58%) iPhone
2 2 (2.63%) Video Conferencing
3 1 (1.32%) Self-Motivation
Operating Systems
1 48 (63.16%) Windows
2 24 (31.58%) Windows Server
3 15 (19.74%) Windows 10
4 8 (10.53%) Linux
5 7 (9.21%) Android
6 5 (6.58%) Mac OS
6 5 (6.58%) Windows 7
6 5 (6.58%) Windows 8
7 3 (3.95%) Windows Server 2012
8 2 (2.63%) Windows Server 2016
8 2 (2.63%) Windows Server 2019
Processes & Methodologies
1 13 (17.11%) Customer Service
2 11 (14.47%) Problem-Solving
2 11 (14.47%) Service Delivery
3 9 (11.84%) Cybersecurity
4 8 (10.53%) Cloud Security
4 8 (10.53%) Mentoring
4 8 (10.53%) Remote Monitoring and Management
5 5 (6.58%) AI
5 5 (6.58%) Collaborative Culture
5 5 (6.58%) Commercial Awareness
5 5 (6.58%) Incident Management
5 5 (6.58%) Migration
5 5 (6.58%) Presales
5 5 (6.58%) Service Desk Management
5 5 (6.58%) SIEM
6 3 (3.95%) Continuous Improvement
6 3 (3.95%) Disaster Recovery
6 3 (3.95%) Identity Access Management
6 3 (3.95%) User Experience
6 3 (3.95%) WFM
Programming Languages
1 1 (1.32%) PowerShell
Qualifications
1 3 (3.95%) Degree
1 3 (3.95%) Security Cleared
2 2 (2.63%) HP APS
2 2 (2.63%) Microsoft Certification
System Software
1 33 (43.42%) Active Directory
2 11 (14.47%) Hyper-V
3 2 (2.63%) Virtual Desktop
4 1 (1.32%) Terminal Server
Systems Management
1 15 (19.74%) Microsoft Intune
Vendors
1 47 (61.84%) Microsoft
2 8 (10.53%) Cisco
2 8 (10.53%) Meraki
3 4 (5.26%) Salesforce
4 3 (3.95%) Acronis
4 3 (3.95%) Veeam
4 3 (3.95%) VMware
5 2 (2.63%) Google
5 2 (2.63%) HP
5 2 (2.63%) Samsung
6 1 (1.32%) Sage