Period
to 19 July 2018

The median annual salary for a 2nd Line Support was £27,500 in advertised job vacancies in Cambridge during the 6 months to 19 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
Cambridgeshire > Cambridge
6 months to
19 Jul 2018
Same period 2017 Same period 2016
Rank 161 157 159
Rank change year-on-year -4 +2 -20
Permanent jobs requiring a 2nd Line Support 14 12 5
As % of all permanent IT jobs advertised in Cambridge 0.50% 0.44% 0.19%
As % of the Job Titles category 0.52% 0.46% 0.20%
Number of salaries quoted 14 7 6
Cambridge median annual salary £27,500 £32,500 £25,500
Median salary % change year-on-year -15.38% +27.45% +10.87%
10th Percentile £22,575 £25,750 £19,250
90th Percentile £38,000 £33,750 £32,500
Cambridgeshire median annual salary £27,500 £26,000 £28,250
% change year-on-year +5.77% -7.96% +22.83%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Cambridge. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Cambridge
Permanent vacancies in Cambridge with a recognized job title 2,717 2,629 2,542
% of permanent IT jobs with a recognized job title 96.55% 97.33% 97.13%
Number of salaries quoted 1,881 1,988 2,060
Cambridge median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - +5.88%
10th Percentile £27,500 £27,500 £27,500
90th Percentile £70,000 £71,250 £65,000
Cambridgeshire median annual salary £45,000 £45,000 £43,000
% change year-on-year - +4.65% +1.18%

2nd Line Support
Job Vacancy Trend in Cambridge

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Cambridge.

Job vacancy trend for 2nd Line Support in Cambridge

2nd Line Support
Salary Trend in Cambridge

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Cambridge.

Salary trend for 2nd Line Support in Cambridge

2nd Line Support
Salary Histogram in Cambridge

The salary distribution of IT jobs citing 2nd Line Support in Cambridge over the 6 months to 19 July 2018.

Salary histogram for 2nd Line Support in Cambridge

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Cambridge

For the 6 months to 19 July 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Cambridge region featuring 2nd Line Support in the job title.

1 12 (85.71%) Windows
1 12 (85.71%) Microsoft
2 9 (64.29%) Active Directory
3 8 (57.14%) SQL Server
4 7 (50.00%) MS Exchange
4 7 (50.00%) LAN
4 7 (50.00%) WAN
4 7 (50.00%) Wireless
4 7 (50.00%) Hyper-V
5 6 (42.86%) Apple iOS
5 6 (42.86%) DHCP
5 6 (42.86%) DNS
5 6 (42.86%) Apple
5 6 (42.86%) Citrix
6 5 (35.71%) Mac OS X
6 5 (35.71%) Terminal Services
6 5 (35.71%) Firewall
6 5 (35.71%) HP
6 5 (35.71%) Dell
6 5 (35.71%) IIS
6 5 (35.71%) Skype for Business
6 5 (35.71%) FortiGate
6 5 (35.71%) Server Monitoring
6 5 (35.71%) Meru Networks
6 5 (35.71%) Apple TV
6 5 (35.71%) Office Communications Server
7 4 (28.57%) Office 365
8 3 (21.43%) Microsoft Office
8 3 (21.43%) ITIL
8 3 (21.43%) Windows 7

2nd Line Support Skill Set
Co-occurring IT Skills in Cambridge by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (50.00%) MS Exchange
2 5 (35.71%) IIS
2 5 (35.71%) Office Communications Server
2 5 (35.71%) Skype for Business
3 2 (14.29%) SharePoint
Applications
1 3 (21.43%) Microsoft Office
2 1 (7.14%) Microsoft Excel
Cloud Services
1 4 (28.57%) Office 365
2 1 (7.14%) IaaS
2 1 (7.14%) PaaS
2 1 (7.14%) SaaS
Communications & Networking
1 7 (50.00%) LAN
1 7 (50.00%) WAN
1 7 (50.00%) Wireless
2 6 (42.86%) DHCP
2 6 (42.86%) DNS
3 5 (35.71%) Firewall
4 2 (14.29%) Wi-Fi
5 1 (7.14%) Internet
5 1 (7.14%) VoIP
Database & Business Intelligence
1 8 (57.14%) SQL Server
2 2 (14.29%) GIS
2 2 (14.29%) SQL Server 2008
Miscellaneous
1 5 (35.71%) Apple TV
2 3 (21.43%) Computer Science
3 1 (7.14%) Internet of Things
Operating Systems
1 12 (85.71%) Windows
2 6 (42.86%) Apple iOS
3 5 (35.71%) Mac OS X
4 3 (21.43%) Windows 10
4 3 (21.43%) Windows 7
4 3 (21.43%) Windows Server 2008
4 3 (21.43%) Windows Server 2012
5 2 (14.29%) Android
6 1 (7.14%) Linux
6 1 (7.14%) Windows 8
6 1 (7.14%) Windows Server
Processes & Methodologies
1 5 (35.71%) Server Monitoring
2 3 (21.43%) ITIL
3 2 (14.29%) Configuration Management
3 2 (14.29%) Service Delivery
Programming Languages
1 2 (14.29%) PowerShell
2 1 (7.14%) SQL
2 1 (7.14%) VB
Qualifications
1 3 (21.43%) Degree
2 1 (7.14%) Computer Science Degree
2 1 (7.14%) DBS Check
System Software
1 9 (64.29%) Active Directory
2 7 (50.00%) Hyper-V
3 5 (35.71%) Terminal Services
4 1 (7.14%) BitLocker
4 1 (7.14%) VMware Infrastructure
Systems Management
1 5 (35.71%) FortiGate
2 1 (7.14%) Systems Management Server (SMS)
Vendors
1 12 (85.71%) Microsoft
2 6 (42.86%) Apple
2 6 (42.86%) Citrix
3 5 (35.71%) Dell
3 5 (35.71%) HP
3 5 (35.71%) Meru Networks
4 2 (14.29%) VMware
5 1 (7.14%) Ivanti
5 1 (7.14%) Oracle