Period
to 22 October 2018

The median annual salary for a 2nd Line Support was £27,500 in advertised job vacancies in Cambridge during the 6 months to 22 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
Cambridgeshire > Cambridge
6 months to
22 Oct 2018
Same period 2017 Same period 2016
Rank 121 150 139
Rank change year-on-year +29 -11 +11
Permanent jobs requiring a 2nd Line Support 22 25 11
As % of all permanent IT jobs advertised in Cambridge 1.00% 0.92% 0.49%
As % of the Job Titles category 1.04% 0.94% 0.50%
Number of salaries quoted 22 18 11
Cambridge median annual salary £27,500 £32,000 £25,000
Median salary % change year-on-year -14.06% +28.00% -3.85%
10th Percentile £24,900 £23,050 £19,250
90th Percentile £30,225 £33,750 £28,750
Cambridgeshire median annual salary £27,500 £26,000 £25,000
% change year-on-year +5.77% +4.00% +6.38%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Cambridge. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Cambridge
Permanent vacancies in Cambridge with a recognized job title 2,115 2,663 2,206
% of permanent IT jobs with a recognized job title 96.22% 97.83% 97.44%
Number of salaries quoted 1,660 2,080 1,846
Cambridge median annual salary £48,250 £47,500 £45,000
Median salary % change year-on-year +1.58% +5.56% +3.45%
10th Percentile £29,000 £28,750 £26,250
90th Percentile £72,500 £71,250 £67,500
Cambridgeshire median annual salary £45,500 £45,000 £45,000
% change year-on-year +1.11% - +4.65%

2nd Line Support
Job Vacancy Trend in Cambridge

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Cambridge.

Job vacancy trend for 2nd Line Support in Cambridge

2nd Line Support
Salary Trend in Cambridge

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Cambridge.

Salary trend for 2nd Line Support in Cambridge

2nd Line Support
Salary Histogram in Cambridge

The salary distribution of IT jobs citing 2nd Line Support in Cambridge over the 6 months to 22 October 2018.

Salary histogram for 2nd Line Support in Cambridge

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Cambridge

For the 6 months to 22 October 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Cambridge region featuring 2nd Line Support in the job title.

1 21 (95.45%) Windows
2 18 (81.82%) Microsoft
3 17 (77.27%) Active Directory
4 15 (68.18%) Firewall
5 14 (63.64%) HP
6 12 (54.55%) MS Exchange
7 11 (50.00%) SQL Server
8 10 (45.45%) Wireless
8 10 (45.45%) Windows Server 2008
8 10 (45.45%) Windows Server 2012
9 9 (40.91%) Windows 7
9 9 (40.91%) Apple iOS
9 9 (40.91%) Windows 10
9 9 (40.91%) Hyper-V
9 9 (40.91%) LAN
9 9 (40.91%) DHCP
9 9 (40.91%) DNS
9 9 (40.91%) Apple
10 8 (36.36%) WAN
10 8 (36.36%) Mac OS X
10 8 (36.36%) Terminal Services
10 8 (36.36%) Dell
10 8 (36.36%) Citrix
10 8 (36.36%) IIS
10 8 (36.36%) Office Communications Server
10 8 (36.36%) Server Monitoring
10 8 (36.36%) Meru Networks
10 8 (36.36%) Skype for Business
10 8 (36.36%) FortiGate
11 7 (31.82%) Microsoft Office

2nd Line Support Skill Set
Co-occurring IT Skills in Cambridge by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (54.55%) MS Exchange
2 8 (36.36%) IIS
2 8 (36.36%) Office Communications Server
2 8 (36.36%) Skype for Business
3 2 (9.09%) Exchange Server 2010
3 2 (9.09%) Exchange Server 2013
Applications
1 7 (31.82%) Microsoft Office
2 2 (9.09%) Microsoft Excel
Cloud Services
1 3 (13.64%) Office 365
Communications & Networking
1 15 (68.18%) Firewall
2 10 (45.45%) Wireless
3 9 (40.91%) DHCP
3 9 (40.91%) DNS
3 9 (40.91%) LAN
4 8 (36.36%) WAN
5 6 (27.27%) IP Telephony
6 5 (22.73%) Intranet
7 1 (4.55%) Internet
7 1 (4.55%) TCP/IP
7 1 (4.55%) VoIP
Database & Business Intelligence
1 11 (50.00%) SQL Server
2 1 (4.55%) GIS
2 1 (4.55%) SQL Server 2008
General
1 5 (22.73%) Publishing
Miscellaneous
1 6 (27.27%) Apple TV
2 5 (22.73%) Management Information System
3 1 (4.55%) Analytical Skills
3 1 (4.55%) Computer Science
3 1 (4.55%) Internet of Things
3 1 (4.55%) Life Science
Operating Systems
1 21 (95.45%) Windows
2 10 (45.45%) Windows Server 2008
2 10 (45.45%) Windows Server 2012
3 9 (40.91%) Apple iOS
3 9 (40.91%) Windows 10
3 9 (40.91%) Windows 7
4 8 (36.36%) Mac OS X
5 2 (9.09%) Linux
5 2 (9.09%) Windows Server
6 1 (4.55%) Android
6 1 (4.55%) Ubuntu
6 1 (4.55%) Windows 8
Processes & Methodologies
1 8 (36.36%) Server Monitoring
2 5 (22.73%) Service Management
3 1 (4.55%) Collaborative Working
3 1 (4.55%) Configuration Management
3 1 (4.55%) IT Strategy
3 1 (4.55%) ITIL
Programming Languages
1 3 (13.64%) SQL
2 2 (9.09%) VB
3 1 (4.55%) PowerShell
Qualifications
1 1 (4.55%) CCNA
1 1 (4.55%) Cisco Certification
1 1 (4.55%) DBS Check
1 1 (4.55%) Degree
System Software
1 17 (77.27%) Active Directory
2 9 (40.91%) Hyper-V
3 8 (36.36%) Terminal Services
Systems Management
1 8 (36.36%) FortiGate
2 1 (4.55%) Norton AntiVirus
Vendors
1 18 (81.82%) Microsoft
2 14 (63.64%) HP
3 9 (40.91%) Apple
4 8 (36.36%) Citrix
4 8 (36.36%) Dell
4 8 (36.36%) Meru Networks
5 6 (27.27%) Mitel
5 6 (27.27%) ProCurve
5 6 (27.27%) WatchGuard
6 2 (9.09%) Oracle
7 1 (4.55%) Cisco
7 1 (4.55%) Symantec
7 1 (4.55%) VMware