Period
to 25 May 2019

The following table provides summary statistics for permanent job vacancies advertised in Cheltenham with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 25 May 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
Gloucestershire > Cheltenham
6 months to
25 May 2019
Same period 2018 Same period 2017
Rank 54 73 65
Rank change year-on-year +19 -8 +8
Permanent jobs citing SLA 11 6 6
As % of all permanent IT jobs advertised in Cheltenham 2.20% 1.05% 1.26%
As % of the Quality Assurance & Compliance category 14.47% 9.09% 16.67%
Number of salaries quoted 12 6 2
Cheltenham median annual salary £55,000 £33,750 £32,500
Median salary % change year-on-year +62.96% +3.85% -13.33%
10th Percentile £30,200 £30,000 £31,250
90th Percentile £67,500 £36,250 £33,750
Gloucestershire median annual salary £50,000 £35,000 £32,500
% change year-on-year +42.86% +7.69% -13.33%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Cheltenham with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Cheltenham
Permanent vacancies with a requirement for quality assurance or compliance skills 76 66 36
As % of all permanent IT jobs advertised in Cheltenham 15.20% 11.50% 7.58%
Number of salaries quoted 75 60 23
Cheltenham median annual salary £38,000 £51,250 £45,269
Median salary % change year-on-year -25.85% +13.21% +6.52%
10th Percentile £27,875 £27,539 £31,250
90th Percentile £60,750 £66,250 £60,800
Gloucestershire median annual salary £42,500 £45,000 £45,000
% change year-on-year -5.56% - +5.88%

SLA
Job Vacancy Trend in Cheltenham

Job postings citing SLA as a percentage of all IT jobs advertised in Cheltenham.

Job vacancy trend for SLA in Cheltenham

SLA
Salary Trend in Cheltenham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Cheltenham.

Salary trend for SLA in Cheltenham

SLA
Salary Histogram in Cheltenham

The salary distribution of IT jobs citing SLA in Cheltenham over the 6 months to 25 May 2019.

Salary histogram for SLA in Cheltenham

For the 6 months to 25 May 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Cheltenham region with a requirement for SLA.

1 11 (100.00%) Windows
2 10 (90.91%) DNS
2 10 (90.91%) Microsoft
2 10 (90.91%) Active Directory
2 10 (90.91%) Microsoft Azure
2 10 (90.91%) Office 365
2 10 (90.91%) Windows Server
3 8 (72.73%) Veeam
3 8 (72.73%) VMware Infrastructure
3 8 (72.73%) Hyper-V
3 8 (72.73%) Firewall
3 8 (72.73%) VMware
3 8 (72.73%) ITIL
4 7 (63.64%) Citrix
4 7 (63.64%) Windows Server 2012
5 5 (45.45%) Skype for Business
5 5 (45.45%) Skype
5 5 (45.45%) OneDrive
5 5 (45.45%) Windows 10
5 5 (45.45%) Remote Desktop
5 5 (45.45%) Break/Fix
5 5 (45.45%) ITIL V3
5 5 (45.45%) Microsoft Certification
5 5 (45.45%) HP
5 5 (45.45%) Sophos
5 5 (45.45%) DSL
5 5 (45.45%) Cisco
5 5 (45.45%) MCSE
5 5 (45.45%) MCSA
5 5 (45.45%) SharePoint

SLA
Co-occurring IT Skills in Cheltenham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (45.45%) MS Exchange
1 5 (45.45%) SharePoint
1 5 (45.45%) Skype for Business
2 3 (27.27%) Exchange Server 2010
Cloud Services
1 10 (90.91%) Microsoft Azure
1 10 (90.91%) Office 365
2 5 (45.45%) OneDrive
3 1 (9.09%) Slack
Communications & Networking
1 10 (90.91%) DNS
2 8 (72.73%) Firewall
3 5 (45.45%) DHCP
3 5 (45.45%) DSL
3 5 (45.45%) Remote Desktop
3 5 (45.45%) Skype
4 3 (27.27%) Cisco Nexus
4 3 (27.27%) VPN
5 2 (18.18%) TCP/IP
5 2 (18.18%) VLAN
Database & Business Intelligence
1 2 (18.18%) SQL Server
General
1 2 (18.18%) Games
2 1 (9.09%) Electronics
2 1 (9.09%) Finance
2 1 (9.09%) Manufacturing
2 1 (9.09%) Marketing
2 1 (9.09%) Telecoms
Job Titles
1 5 (45.45%) 3rd Line Engineer
1 5 (45.45%) Project Engineer
1 5 (45.45%) Systems Engineer
2 3 (27.27%) Support Engineer
3 2 (18.18%) 3rd Line Support
3 2 (18.18%) 3rd Line Technical Support
3 2 (18.18%) Desktop Engineer
3 2 (18.18%) Desktop Support
3 2 (18.18%) Desktop Support Engineer
3 2 (18.18%) Technical Support
4 1 (9.09%) 2nd Line Engineer
4 1 (9.09%) 2nd Line Support
4 1 (9.09%) 2nd Line Support Engineer
4 1 (9.09%) Analyst
4 1 (9.09%) Citrix Support
4 1 (9.09%) Exchange Support
4 1 (9.09%) Installations Engineer
4 1 (9.09%) Junior
4 1 (9.09%) Junior Analyst
4 1 (9.09%) Junior Support Analyst
Libraries, Frameworks & Software Standards
1 3 (27.27%) Software Packaging
Miscellaneous
1 5 (45.45%) Client/Server
2 1 (9.09%) Analytical Skills
Operating Systems
1 11 (100.00%) Windows
2 10 (90.91%) Windows Server
3 7 (63.64%) Windows Server 2012
4 5 (45.45%) Windows 10
5 3 (27.27%) Windows 7
5 3 (27.27%) Windows 8
5 3 (27.27%) Windows Server 2003
6 1 (9.09%) Unix
Processes & Methodologies
1 8 (72.73%) ITIL
2 5 (45.45%) Break/Fix
2 5 (45.45%) ITIL V3
2 5 (45.45%) Migration
3 4 (36.36%) Presales
4 3 (27.27%) Agile Software Development
4 3 (27.27%) Ticket Management
5 1 (9.09%) Business Intelligence
5 1 (9.09%) Creative Problem-Solving
5 1 (9.09%) Digital Marketing
5 1 (9.09%) Mentoring
5 1 (9.09%) Problem-Solving
5 1 (9.09%) Programme Management
5 1 (9.09%) Project Management
Programming Languages
1 3 (27.27%) PowerShell
2 1 (9.09%) Bash Shell
2 1 (9.09%) Shell Script
2 1 (9.09%) SQL
Qualifications
1 5 (45.45%) MCITP
1 5 (45.45%) MCSA
1 5 (45.45%) MCSE
1 5 (45.45%) Microsoft Certification
System Software
1 10 (90.91%) Active Directory
2 8 (72.73%) Hyper-V
2 8 (72.73%) VMware Infrastructure
3 2 (18.18%) XenApp
Vendors
1 10 (90.91%) Microsoft
2 8 (72.73%) Veeam
2 8 (72.73%) VMware
3 7 (63.64%) Citrix
4 5 (45.45%) Cisco
4 5 (45.45%) HP
4 5 (45.45%) Sophos
5 3 (27.27%) Dell
5 3 (27.27%) F5
6 2 (18.18%) Draytek
6 2 (18.18%) Fortinet
7 1 (9.09%) Apple
7 1 (9.09%) SAP