Period
to 28 July 2021

The following table provides summary statistics for permanent job vacancies advertised in Gloucestershire with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 28 July 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
South West > Gloucestershire
6 months to
28 Jul 2021
Same period 2020 Same period 2019
Rank 112 83 132
Rank change year-on-year -29 +49 -17
Permanent jobs citing SLA 14 16 18
As % of all permanent jobs advertised in Gloucestershire 1.24% 1.85% 1.07%
As % of the Quality Assurance & Compliance category 13.46% 15.38% 10.47%
Number of salaries quoted 12 14 15
10th Percentile " £21,700 £30,800
25th Percentile £22,400 £22,750 £32,250
Median annual salary (50th Percentile) £23,000 £26,750 £42,500
Median % change year-on-year -14.02% -37.06% +65.05%
75th Percentile £29,438 £39,688 £60,625
90th Percentile £46,875 £60,000 £67,500
South West median annual salary £34,410 £29,500 £32,000
% change year-on-year +16.64% -7.81% -15.79%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Gloucestershire with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Gloucestershire
Permanent vacancies with a requirement for quality assurance or compliance skills 104 104 172
As % of all permanent IT jobs advertised in Gloucestershire 9.20% 12.00% 10.18%
Number of salaries quoted 79 75 135
10th Percentile £27,600 £21,850 "
25th Percentile £36,250 £28,250 £33,750
Median annual salary (50th Percentile) £45,000 £54,000 £47,000
Median % change year-on-year -16.67% +14.89% -6.00%
75th Percentile £53,750 £77,500 £60,000
90th Percentile £71,500 £90,000 £61,250
South West median annual salary £46,500 £45,000 £42,769
% change year-on-year +3.33% +5.22% +0.63%

SLA
Job Vacancy Trend in Gloucestershire

Job postings citing SLA as a proportion of all IT jobs advertised in Gloucestershire.

Job vacancy trend for SLA in Gloucestershire

SLA
Salary Trend in Gloucestershire

3-month moving average salary quoted in jobs citing SLA in Gloucestershire.

Salary trend for SLA in Gloucestershire

SLA
Salary Histogram in Gloucestershire

Salary distribution for jobs citing SLA in Gloucestershire over the 6 months to 28 July 2021.

Salary histogram for SLA in Gloucestershire

SLA
Job Locations in Gloucestershire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Gloucestershire region over the 6 months to 28 July 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheltenham -39 7 £28,500 +11.76% 4
Cirencester - 4 £22,400 -
Gloucester -12 1 - - 3
SLA
South West

For the 6 months to 28 July 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Gloucestershire region with a requirement for SLA.

1 6 (42.86%) Social Skills
1 6 (42.86%) Microsoft
2 5 (35.71%) VMware
2 5 (35.71%) VMware Infrastructure
2 5 (35.71%) Microsoft Office
2 5 (35.71%) Windows
2 5 (35.71%) Citrix
2 5 (35.71%) Windows Server
2 5 (35.71%) Microsoft 365
3 4 (28.57%) Contract Management
3 4 (28.57%) Problem-Solving
3 4 (28.57%) SAP
3 4 (28.57%) Spreadsheet
4 3 (21.43%) Windows Server 2008
4 3 (21.43%) Hyper-V
4 3 (21.43%) XenApp
4 3 (21.43%) XenDesktop
4 3 (21.43%) Veeam
4 3 (21.43%) NetSuite
4 3 (21.43%) Microsoft Virtual Server
4 3 (21.43%) Degree
4 3 (21.43%) Migration
4 3 (21.43%) Data Migration
4 3 (21.43%) Data Management
4 3 (21.43%) Dynamics AX
4 3 (21.43%) ITIL
4 3 (21.43%) PRINCE2
4 3 (21.43%) ERP
4 3 (21.43%) SAN
4 3 (21.43%) JD Edwards

SLA
Co-occurring IT Skills in Gloucestershire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 5 (35.71%) Microsoft Office
2 4 (28.57%) Spreadsheet
3 1 (7.14%) Microsoft Excel
3 1 (7.14%) Microsoft PowerPoint
Business Applications
1 3 (21.43%) Dynamics AX
1 3 (21.43%) NetSuite
Cloud Services
1 5 (35.71%) Microsoft 365
2 3 (21.43%) Dynamics 365
3 2 (14.29%) Azure
3 2 (14.29%) Azure Active Directory
4 1 (7.14%) Power Platform
Communications & Networking
1 3 (21.43%) Firewall
1 3 (21.43%) SAN
1 3 (21.43%) TCP/IP
1 3 (21.43%) VPN
2 2 (14.29%) DHCP
2 2 (14.29%) DNS
2 2 (14.29%) LAN
2 2 (14.29%) Structured Cabling
2 2 (14.29%) WAN
Database & Business Intelligence
1 1 (7.14%) Power BI
1 1 (7.14%) SQL Server Integration Services
1 1 (7.14%) SQL Server Reporting Services
General
1 6 (42.86%) Social Skills
2 1 (7.14%) Documentation Skills
2 1 (7.14%) Telecoms
Job Titles
1 8 (57.14%) IT Support
2 3 (21.43%) Data Manager
2 3 (21.43%) Master Data Manager
3 2 (14.29%) Analyst
3 2 (14.29%) Help Desk Support
3 2 (14.29%) IT Support Technician
3 2 (14.29%) IT Technician
3 2 (14.29%) Support Technician
4 1 (7.14%) 2nd Line Service Desk Analyst
4 1 (7.14%) 2nd Line Support
4 1 (7.14%) IT Analyst
4 1 (7.14%) IT Support Analyst
4 1 (7.14%) Project Engineer
4 1 (7.14%) Senior Analyst
4 1 (7.14%) Senior IT Support
4 1 (7.14%) Senior IT Support Analyst
4 1 (7.14%) Senior Support Analyst
4 1 (7.14%) Service Analyst
4 1 (7.14%) Service Desk Analyst
4 1 (7.14%) Support Analyst
Libraries, Frameworks & Software Standards
1 1 (7.14%) .NET
1 1 (7.14%) ASP.NET
1 1 (7.14%) JSON
1 1 (7.14%) XML
Miscellaneous
1 3 (21.43%) Self-Motivation
2 1 (7.14%) Management Information System
Operating Systems
1 5 (35.71%) Windows
1 5 (35.71%) Windows Server
2 3 (21.43%) Windows Server 2008
3 2 (14.29%) Windows 10
3 2 (14.29%) Windows Server 2012
Processes & Methodologies
1 4 (28.57%) Contract Management
1 4 (28.57%) Problem-Solving
2 3 (21.43%) Business Change Management
2 3 (21.43%) Change Management
2 3 (21.43%) Data Governance
2 3 (21.43%) Data Management
2 3 (21.43%) Data Migration
2 3 (21.43%) ERP
2 3 (21.43%) Fault Analysis
2 3 (21.43%) ITIL
2 3 (21.43%) Master Data Management
2 3 (21.43%) Migration
2 3 (21.43%) PRINCE2
2 3 (21.43%) Proactive Maintenance
2 3 (21.43%) Process Improvement
3 1 (7.14%) Business Intelligence
3 1 (7.14%) ETL
3 1 (7.14%) Line Management
3 1 (7.14%) Project Planning
3 1 (7.14%) Service Management
Programming Languages
1 1 (7.14%) C
1 1 (7.14%) PowerShell
1 1 (7.14%) SQL
1 1 (7.14%) T-SQL
1 1 (7.14%) VB
Qualifications
1 3 (21.43%) Degree
Quality Assurance & Compliance
1 3 (21.43%) Data Quality
2 1 (7.14%) QA
System Software
1 5 (35.71%) VMware Infrastructure
2 3 (21.43%) Hyper-V
2 3 (21.43%) Microsoft Virtual Server
2 3 (21.43%) Virtual Servers
2 3 (21.43%) VMware ESXi
2 3 (21.43%) XenApp
2 3 (21.43%) XenDesktop
3 2 (14.29%) Active Directory
3 2 (14.29%) vSphere
Systems Management
1 2 (14.29%) Microsoft Intune
Vendors
1 6 (42.86%) Microsoft
2 5 (35.71%) Citrix
2 5 (35.71%) VMware
3 4 (28.57%) SAP
4 3 (21.43%) JD Edwards
4 3 (21.43%) Sophos
4 3 (21.43%) Veeam