Period
to 6 July 2020

The following table provides summary statistics for permanent job vacancies advertised in Gloucestershire with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 6 July 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
South West > Gloucestershire
6 months to
6 Jul 2020
Same period 2019 Same period 2018
Rank 87 127 119
Rank change year-on-year +40 -8 +8
Permanent jobs citing SLA 18 15 16
As % of all permanent jobs advertised in Gloucestershire 1.82% 0.92% 0.95%
As % of the Quality Assurance & Compliance category 17.48% 8.72% 8.51%
Number of salaries quoted 18 13 8
Median annual salary £25,500 £42,500 £33,750
Median salary % change year-on-year -40.00% +25.93% -8.78%
10th Percentile £21,250 £26,000 £18,500
90th Percentile £49,500 £67,500 £42,425
South West median annual salary £29,750 £30,000 £38,000
% change year-on-year -0.83% -21.05% +16.92%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Gloucestershire with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Gloucestershire
Permanent vacancies with a requirement for quality assurance or compliance skills 103 172 188
As % of all permanent IT jobs advertised in Gloucestershire 10.44% 10.52% 11.19%
Number of salaries quoted 74 138 150
Median annual salary £53,250 £44,500 £45,500
Median salary % change year-on-year +19.66% -2.20% +0.51%
10th Percentile £22,750 £29,888 £27,500
90th Percentile £90,000 £60,000 £66,375
South West median annual salary £44,995 £42,500 £42,500
% change year-on-year +5.87% - -

SLA
Job Vacancy Trend in Gloucestershire

Job postings citing SLA as a proportion of all IT jobs advertised in Gloucestershire.

Job vacancy trend for SLA in Gloucestershire

SLA
Salary Trend in Gloucestershire

3-month moving average salary quoted in jobs citing SLA in Gloucestershire.

Salary trend for SLA in Gloucestershire

SLA
Salary Histogram in Gloucestershire

Salary distribution for jobs citing SLA in Gloucestershire over the 6 months to 6 July 2020.

Salary histogram for SLA in Gloucestershire

SLA
Job Locations in Gloucestershire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Gloucestershire region over the 6 months to 6 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheltenham +5 7 £25,000 -58.33% 1
Gloucester +23 2 £42,500 -29.17% 1
SLA
South West

For the 6 months to 6 July 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Gloucestershire region with a requirement for SLA.

1 14 (77.78%) Windows
2 11 (61.11%) Microsoft
2 11 (61.11%) Office 365
3 10 (55.56%) Active Directory
4 9 (50.00%) ITIL
4 9 (50.00%) Windows Server
4 9 (50.00%) Problem-Solving
5 8 (44.44%) Self-Motivation
5 8 (44.44%) Microsoft Office
5 8 (44.44%) TCP/IP
5 8 (44.44%) Service Management
5 8 (44.44%) Problem Management
6 7 (38.89%) VMware
6 7 (38.89%) DNS
6 7 (38.89%) VMware Infrastructure
7 6 (33.33%) Apple iOS
7 6 (33.33%) Windows 10
7 6 (33.33%) Service Desk Management
7 6 (33.33%) Citrix
8 5 (27.78%) LAN
8 5 (27.78%) WLAN
8 5 (27.78%) WAN
8 5 (27.78%) DHCP
8 5 (27.78%) Service Delivery
8 5 (27.78%) SCCM
8 5 (27.78%) Android
8 5 (27.78%) Windows 7
8 5 (27.78%) Driving Licence
9 4 (22.22%) MS Exchange
10 3 (16.67%) SQL

SLA
Co-occurring IT Skills in Gloucestershire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (22.22%) MS Exchange
2 3 (16.67%) Exchange Server 2013
Applications
1 8 (44.44%) Microsoft Office
Business Applications
1 1 (5.56%) Dynamics AX
1 1 (5.56%) Sentinel
Cloud Services
1 11 (61.11%) Office 365
2 2 (11.11%) AWS
3 1 (5.56%) AWS CloudTrail
3 1 (5.56%) Azure
3 1 (5.56%) GitHub
3 1 (5.56%) Virtual Private Cloud
Communications & Networking
1 8 (44.44%) TCP/IP
2 7 (38.89%) DNS
3 5 (27.78%) DHCP
3 5 (27.78%) LAN
3 5 (27.78%) WAN
3 5 (27.78%) WLAN
4 2 (11.11%) VPN
5 1 (5.56%) Firewall
Development Applications
1 1 (5.56%) Git (software)
1 1 (5.56%) Selenium
1 1 (5.56%) TeamCity
General
1 2 (11.11%) Electronics
1 2 (11.11%) Finance
1 2 (11.11%) Manufacturing
1 2 (11.11%) Marketing
1 2 (11.11%) Public Sector
1 2 (11.11%) Telecoms
Job Titles
1 7 (38.89%) Analyst
2 6 (33.33%) Support Analyst
3 5 (27.78%) 2nd Line Support
3 5 (27.78%) 2nd Line Support Analyst
4 4 (22.22%) Service Manager
5 3 (16.67%) IT Engineer
6 2 (11.11%) Delivery Manager
6 2 (11.11%) Field Engineer
6 2 (11.11%) Graduate IT Manager
6 2 (11.11%) IT Graduate
6 2 (11.11%) IT Manager
6 2 (11.11%) IT Services Delivery Manager
6 2 (11.11%) IT Services Manager
6 2 (11.11%) Junior
6 2 (11.11%) Junior IT Manager
6 2 (11.11%) Junior Service Delivery Manager
6 2 (11.11%) Junior Service Manager
6 2 (11.11%) Service Delivery Engineer
6 2 (11.11%) Service Delivery Manager
6 2 (11.11%) Service Desk Manager
Miscellaneous
1 8 (44.44%) Self-Motivation
2 5 (27.78%) Driving Licence
3 1 (5.56%) Analytical Skills
3 1 (5.56%) Public Cloud
Operating Systems
1 14 (77.78%) Windows
2 9 (50.00%) Windows Server
3 6 (33.33%) Apple iOS
3 6 (33.33%) Windows 10
4 5 (27.78%) Android
4 5 (27.78%) Windows 7
5 3 (16.67%) Linux
5 3 (16.67%) Windows 8
5 3 (16.67%) Windows Server 2008
5 3 (16.67%) Windows Server 2012
6 2 (11.11%) Windows Server 2016
7 1 (5.56%) CentOS
Processes & Methodologies
1 9 (50.00%) ITIL
1 9 (50.00%) Problem-Solving
2 8 (44.44%) Problem Management
2 8 (44.44%) Service Management
3 6 (33.33%) Service Desk Management
4 5 (27.78%) Service Delivery
5 2 (11.11%) Business Continuity
5 2 (11.11%) Business Intelligence
5 2 (11.11%) Digital Marketing
5 2 (11.11%) Incident Management
5 2 (11.11%) Programme Management
5 2 (11.11%) Requirements Gathering
6 1 (5.56%) DevOps
6 1 (5.56%) Infrastructure as Code
6 1 (5.56%) Mentoring
6 1 (5.56%) Performance Metrics
6 1 (5.56%) Proactive Management
6 1 (5.56%) Release Automation
6 1 (5.56%) Robotic Process Automation
6 1 (5.56%) SDLC
Programming Languages
1 3 (16.67%) SQL
2 1 (5.56%) C#
2 1 (5.56%) Java
2 1 (5.56%) PowerShell
2 1 (5.56%) Python
Qualifications
1 2 (11.11%) A+ Certification
1 2 (11.11%) CCENT
1 2 (11.11%) CCNA
1 2 (11.11%) Cisco Certification
1 2 (11.11%) CompTIA Security+
1 2 (11.11%) Degree
1 2 (11.11%) MCP
1 2 (11.11%) Network+ Certification
1 2 (11.11%) Server+ Certification
2 1 (5.56%) SC Cleared
2 1 (5.56%) Security Cleared
System Software
1 10 (55.56%) Active Directory
2 7 (38.89%) VMware Infrastructure
3 1 (5.56%) Docker
Systems Management
1 5 (27.78%) SCCM
2 1 (5.56%) Ansible
2 1 (5.56%) Nagios
2 1 (5.56%) Network Intrusion Detection System
2 1 (5.56%) Opscode Chef
2 1 (5.56%) Puppet
Vendors
1 11 (61.11%) Microsoft
2 7 (38.89%) VMware
3 6 (33.33%) Citrix
4 2 (11.11%) Cisco
4 2 (11.11%) SAP
5 1 (5.56%) ArcSight
5 1 (5.56%) Bomgar
5 1 (5.56%) IBM
5 1 (5.56%) LogRhythm
5 1 (5.56%) Red Hat
5 1 (5.56%) Splunk