Period
to 24 November 2017

The median annual salary for a Service Desk Analyst was £19,000 in advertised job vacancies in Cheshire during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
North West > Cheshire
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 145 133 128
Rank change year-on-year -12 -5 +9
Permanent jobs requiring a Service Desk Analyst 33 10 53
As % of all permanent IT jobs advertised in Cheshire 1.07% 0.44% 1.63%
As % of the Job Titles category 1.12% 0.46% 1.68%
Number of salaries quoted 29 10 47
Cheshire median annual salary £19,000 £19,000 £19,000
10th Percentile £17,750 £16,500 £15,750
90th Percentile £24,400 £25,425 £25,900
North West median annual salary £22,000 £22,500 £20,750
% change year-on-year -2.22% +8.43% +3.75%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Cheshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Cheshire
Permanent vacancies in Cheshire with a recognized job title 2954 2189 3155
% of permanent IT jobs with a recognized job title 95.94% 97.20% 97.23%
Number of salaries quoted 2252 1874 2679
Cheshire median annual salary £42,500 £37,500 £40,000
Median salary % change year-on-year +13.33% -6.25% +2.56%
10th Percentile £25,000 £22,000 £22,000
90th Percentile £62,500 £58,750 £57,500
North West median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - +6.67%

Service Desk Analyst
Job Vacancy Trend in Cheshire

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Cheshire.

Job vacancy trend for Service Desk Analyst in Cheshire

Service Desk Analyst
Salary Trend in Cheshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Cheshire.

Salary trend for Service Desk Analyst in Cheshire

Service Desk Analyst
Job Locations in Cheshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Cheshire region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warrington +18 18 £19,000 +5.56% 2
Chester -5 6 £19,000 -29.63%
Wilmslow +7 2 £22,349 +11.75% 1
Crewe +1 2 £22,000 +29.41% 1
Macclesfield - 2 £25,500 - 1
Runcorn - 1 - -
Knutsford - 1 £23,500 -
Daresbury - 1 £19,000 -
Service Desk Analyst
North West

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Cheshire

For the 6 months to 24 November 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Cheshire region featuring Service Desk Analyst in the job title.

1 26 (78.79%) Windows
2 24 (72.73%) Active Directory
3 19 (57.58%) Citrix
4 16 (48.48%) Windows Server 2008
4 16 (48.48%) Windows Server 2012
5 15 (45.45%) Office 365
6 12 (36.36%) Skype for Business
6 12 (36.36%) Skype
7 11 (33.33%) Windows 7
7 11 (33.33%) Microsoft Office
7 11 (33.33%) Microsoft
8 10 (30.30%) SLA
9 9 (27.27%) TCP/IP
10 7 (21.21%) VPN
10 7 (21.21%) MS Exchange
10 7 (21.21%) LAN
10 7 (21.21%) WAN
10 7 (21.21%) ITIL
11 6 (18.18%) Windows 10
12 5 (15.15%) Windows 8
12 5 (15.15%) VoIP
12 5 (15.15%) Android
12 5 (15.15%) Degree
13 4 (12.12%) MCSA
13 4 (12.12%) Microsoft Certification
13 4 (12.12%) Driving Licence
14 3 (9.09%) ITIL Certification
15 2 (6.06%) Service Management
15 2 (6.06%) Microsoft Excel
15 2 (6.06%) Incident Management

Service Desk Analyst Skill Set
Co-occurring IT Skills in Cheshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (36.36%) Skype for Business
2 7 (21.21%) MS Exchange
3 1 (3.03%) Exchange Server 2010
3 1 (3.03%) IBM Notes
Applications
1 11 (33.33%) Microsoft Office
2 2 (6.06%) Microsoft Excel
Cloud Services
1 15 (45.45%) Office 365
Communications & Networking
1 12 (36.36%) Skype
2 9 (27.27%) TCP/IP
3 7 (21.21%) LAN
3 7 (21.21%) VPN
3 7 (21.21%) WAN
4 5 (15.15%) VoIP
Miscellaneous
1 4 (12.12%) Driving Licence
2 2 (6.06%) Analytical Skills
3 1 (3.03%) Computer Science
3 1 (3.03%) Enterprise Software
Operating Systems
1 26 (78.79%) Windows
2 16 (48.48%) Windows Server 2008
2 16 (48.48%) Windows Server 2012
3 11 (33.33%) Windows 7
4 6 (18.18%) Windows 10
5 5 (15.15%) Android
5 5 (15.15%) Windows 8
6 2 (6.06%) Windows Server
7 1 (3.03%) Unix
Processes & Methodologies
1 7 (21.21%) ITIL
2 2 (6.06%) Incident Management
2 2 (6.06%) Service Management
3 1 (3.03%) Change Management
3 1 (3.03%) CRM
3 1 (3.03%) Data Protection
3 1 (3.03%) ITIL V3
3 1 (3.03%) Problem Management
3 1 (3.03%) Service Delivery
3 1 (3.03%) Trend Analysis
Programming Languages
1 1 (3.03%) C
Qualifications
1 5 (15.15%) Degree
2 4 (12.12%) MCSA
2 4 (12.12%) Microsoft Certification
3 3 (9.09%) ITIL Certification
4 2 (6.06%) Security Cleared
5 1 (3.03%) HND
5 1 (3.03%) SC Cleared
Quality Assurance & Compliance
1 10 (30.30%) SLA
System Software
1 24 (72.73%) Active Directory
Systems Management
1 1 (3.03%) Systems Management Server (SMS)
Vendors
1 19 (57.58%) Citrix
2 11 (33.33%) Microsoft
3 1 (3.03%) Lotus