Period
to 15 October 2018

The median annual salary for a Service Desk Analyst was £21,125 in advertised job vacancies in the North West during the 6 months to 15 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England > North West
6 months to
15 Oct 2018
Same period 2017 Same period 2016
Rank 207 279 286
Rank change year-on-year +72 +7 -45
Permanent jobs requiring a Service Desk Analyst 162 86 68
As % of all permanent IT jobs advertised in the North West 1.38% 0.68% 0.56%
As % of the Job Titles category 1.42% 0.70% 0.58%
Number of salaries quoted 108 75 54
North West median annual salary £21,125 £22,000 £21,500
Median salary % change year-on-year -3.98% +2.33% +2.38%
10th Percentile £16,250 £18,100 £17,377
90th Percentile £27,700 £26,650 £32,500
England median annual salary £23,000 £23,500 £24,000
% change year-on-year -2.13% -2.08% +1.70%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 11,381 12,295 11,735
% of permanent IT jobs with a recognized job title 96.69% 96.67% 97.22%
Number of salaries quoted 9,196 9,872 9,906
North West median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £24,901 £25,000 £24,750
90th Percentile £68,750 £63,750 £61,250
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Service Desk Analyst
Job Vacancy Trend in the North West

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Desk Analyst in the North West

Service Desk Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the North West.

Salary trend for Service Desk Analyst in the North West

Service Desk Analyst
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Desk Analyst in the North West over the 6 months to 15 October 2018.

Salary histogram for Service Desk Analyst in the North West

Service Desk Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the North West region over the 6 months to 15 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +57 90 £22,000 -1.12% 3
Cheshire +24 45 £19,250 +1.32% 4
Merseyside +15 14 £23,000 -8.00% 1
Lancashire +16 11 £20,000 -9.09%
Cumbria - 1 - -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 15 October 2018, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Service Desk Analyst in the job title.

1 123 (75.93%) ITIL
2 82 (50.62%) Windows
3 78 (48.15%) Service Management
4 76 (46.91%) Incident Management
5 63 (38.89%) Problem Management
6 58 (35.80%) Statistics
7 56 (34.57%) Telecoms
8 54 (33.33%) Active Directory
9 53 (32.72%) Cisco
9 53 (32.72%) Change Management
10 50 (30.86%) VMware
11 49 (30.25%) Network+ Certification
11 49 (30.25%) Huawei
11 49 (30.25%) Knowledge Management
11 49 (30.25%) Fortinet
12 42 (25.93%) Windows 7
13 37 (22.84%) Microsoft
14 34 (20.99%) Office 365
15 33 (20.37%) VMware Infrastructure
16 28 (17.28%) SLA
16 28 (17.28%) CCNA
16 28 (17.28%) Cisco Certification
16 28 (17.28%) Windows Server
17 27 (16.67%) Firewall
18 23 (14.20%) MS Exchange
19 21 (12.96%) SAN
19 21 (12.96%) Virtual Servers
19 21 (12.96%) Windows 10
20 20 (12.35%) ITSM
20 20 (12.35%) Finance

Service Desk Analyst Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (14.20%) MS Exchange
2 16 (9.88%) SharePoint
3 14 (8.64%) Exchange Server 2010
4 13 (8.02%) Skype for Business
5 11 (6.79%) Exchange Server 2013
6 9 (5.56%) SharePoint 2013
7 4 (2.47%) Exchange Server 2007
7 4 (2.47%) SharePoint Server
8 1 (0.62%) Exchange Server 2003
Applications
1 19 (11.73%) Microsoft Office
2 10 (6.17%) Microsoft Excel
3 2 (1.23%) Microsoft PowerPoint
Business Applications
1 4 (2.47%) Dynamics CRM
Cloud Services
1 34 (20.99%) Office 365
2 9 (5.56%) IaaS
3 4 (2.47%) Microsoft Azure
4 1 (0.62%) SaaS
Communications & Networking
1 27 (16.67%) Firewall
2 21 (12.96%) SAN
3 12 (7.41%) TCP/IP
4 11 (6.79%) ADSL
5 4 (2.47%) Skype
5 4 (2.47%) Wireless
6 2 (1.23%) Internet
6 2 (1.23%) VoIP
7 1 (0.62%) Cisco ASA
7 1 (0.62%) DHCP
7 1 (0.62%) DNS
7 1 (0.62%) DSL
7 1 (0.62%) SMS
7 1 (0.62%) VPN
Database & Business Intelligence
1 7 (4.32%) SQL Server
2 4 (2.47%) Relational Database
2 4 (2.47%) SQL Server 2008
General
1 56 (34.57%) Telecoms
2 20 (12.35%) Finance
3 17 (10.49%) Retail
4 10 (6.17%) Publishing
5 9 (5.56%) Manufacturing
6 8 (4.94%) Law
7 5 (3.09%) Electronics
7 5 (3.09%) Marketing
8 1 (0.62%) Banking
8 1 (0.62%) Games
8 1 (0.62%) Legal
Miscellaneous
1 13 (8.02%) Management Information System
2 6 (3.70%) Blackberry
2 6 (3.70%) iPhone
3 5 (3.09%) Driving Licence
4 4 (2.47%) Analytical Skills
4 4 (2.47%) Self-Motivation
5 2 (1.23%) Mobile Computing
5 2 (1.23%) Smart Meter
6 1 (0.62%) Data Protection Act
6 1 (0.62%) Mobile Payment
6 1 (0.62%) PlayStation
6 1 (0.62%) Xbox
Operating Systems
1 82 (50.62%) Windows
2 42 (25.93%) Windows 7
3 28 (17.28%) Windows Server
4 21 (12.96%) Windows 10
5 18 (11.11%) Windows Server 2008
6 15 (9.26%) Windows Server 2012
7 7 (4.32%) Linux
8 3 (1.85%) Windows 8
9 2 (1.23%) Apple iOS
9 2 (1.23%) Windows Server 2003
10 1 (0.62%) Mac OS X
10 1 (0.62%) Windows XP
Processes & Methodologies
1 123 (75.93%) ITIL
2 78 (48.15%) Service Management
3 76 (46.91%) Incident Management
4 63 (38.89%) Problem Management
5 58 (35.80%) Statistics
6 53 (32.72%) Change Management
7 49 (30.25%) Knowledge Management
8 20 (12.35%) ITSM
9 18 (11.11%) Problem-Solving
10 10 (6.17%) Break/Fix
11 9 (5.56%) Configuration Management
12 8 (4.94%) CRM
13 7 (4.32%) Ticket Management
14 6 (3.70%) Business Intelligence
14 6 (3.70%) Case Management
14 6 (3.70%) Document Management
14 6 (3.70%) Storage Management
15 5 (3.09%) Digital Marketing
15 5 (3.09%) Programme Management
16 4 (2.47%) Stakeholder Management
Programming Languages
1 9 (5.56%) SQL
2 6 (3.70%) PowerShell
Qualifications
1 49 (30.25%) Network+ Certification
2 28 (17.28%) CCNA
2 28 (17.28%) Cisco Certification
3 7 (4.32%) ITIL Foundation Certificate
3 7 (4.32%) Microsoft Certification
4 5 (3.09%) Security Cleared
5 4 (2.47%) BC Cleared
5 4 (2.47%) Degree
5 4 (2.47%) HNC
6 3 (1.85%) ITIL Certification
7 1 (0.62%) A+ Certification
7 1 (0.62%) CCNP
7 1 (0.62%) DBS Check
7 1 (0.62%) MCITP
7 1 (0.62%) MCSE
7 1 (0.62%) MCTS
7 1 (0.62%) SC Cleared
Quality Assurance & Compliance
1 28 (17.28%) SLA
2 9 (5.56%) Data Quality
3 1 (0.62%) QA
System Software
1 54 (33.33%) Active Directory
2 33 (20.37%) VMware Infrastructure
3 21 (12.96%) Virtual Servers
4 15 (9.26%) Hyper-V
5 6 (3.70%) VMware ESXi
6 5 (3.09%) vSphere
7 4 (2.47%) Virtual Machines
8 2 (1.23%) XenApp
9 1 (0.62%) BitLocker
9 1 (0.62%) XenDesktop
Systems Management
1 6 (3.70%) SCCM
2 4 (2.47%) SCVMM
3 2 (1.23%) SmoothWall
3 2 (1.23%) Systems Management Server (SMS)
Vendors
1 53 (32.72%) Cisco
2 50 (30.86%) VMware
3 49 (30.25%) Fortinet
3 49 (30.25%) Huawei
4 37 (22.84%) Microsoft
5 19 (11.73%) Citrix
6 11 (6.79%) Remedy
7 10 (6.17%) ServiceNow
8 9 (5.56%) SAP
9 6 (3.70%) Sony
10 4 (2.47%) Apple
10 4 (2.47%) Oracle
11 3 (1.85%) HP
12 2 (1.23%) Aruba
12 2 (1.23%) Google
12 2 (1.23%) SonicWALL
13 1 (0.62%) Meraki
13 1 (0.62%) Twitter
13 1 (0.62%) Wyse