The median annual salary for a Service Desk Analyst was £22,500 in advertised job vacancies in the North West during the 3 months to 23 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
Service Desk Analyst
England / North West
Rank 208 188 198
Rank change year-on-year -20 +10  
Permanent jobs requiring a Service Desk Analyst 49 52 52
As % of all permanent IT jobs advertised in the North West 0.81% 0.92% 0.79%
As % of the Job Titles category 0.84% 0.95% 0.82%
Number of salaries quoted 48 37 45
Median salary £22,500 £20,500 £19,000
Median salary % change year-on-year +9.75% +7.89%  
90% offered a salary of more than £18,600 £18,000 £18,000
10% offered a salary of more than £27,100 £28,000 £25,000
UK excluding London median salary £22,500 £22,000 £22,000
% change year-on-year +2.27% -  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the North West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
North West
Permanent job vacancies with a job title containing a recognized job role 5865 5483 6340
As % of all permanent IT job vacancies advertised in the North West 96.72% 97.06% 96.78%
Number of salaries quoted 4885 4606 5110
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £24,000 £24,000
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Service Desk Analyst
Job Vacancy Trend in the North West

The job posting trend of jobs advertised in the North West that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in the North West

Service Desk Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the North West.

Salary trend for Service Desk Analyst in the North West

Service Desk Analyst
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Desk Analyst in the North West over the 3 months to 23 March 2017.

Salary histogram for Service Desk Analyst in the North West

Service Desk Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the North West region over the 3 months to 23 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -42 17 £25,500 +24.39% 4
Cheshire +19 14 £20,000 +2.56% 1
Lancashire +2 7 £17,000 -29.16% 1
Merseyside +2 7 £19,000 -30.90%
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 23 March 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Service Desk Analyst in the job title.

1 53 (64.63%) ITIL
2 41 (50.00%) Windows
3 32 (39.02%) Active Directory
4 29 (35.37%) Microsoft
5 26 (31.71%) MS Excel
6 25 (30.49%) MS Office
7 24 (29.27%) Windows 7
8 21 (25.61%) Citrix
9 20 (24.39%) SLA
10 19 (23.17%) Service Management
11 13 (15.85%) German Language
12 10 (12.20%) Service Delivery
13 9 (10.98%) MOS
13 9 (10.98%) MS Exchange
13 9 (10.98%) Remote Desktop
13 9 (10.98%) Incident Management
14 8 (9.76%) Windows Server
14 8 (9.76%) SharePoint
14 8 (9.76%) VPN
14 8 (9.76%) ITIL Certification
14 8 (9.76%) AppSense
15 7 (8.54%) Finance
15 7 (8.54%) TCP/IP
15 7 (8.54%) SAP
15 7 (8.54%) Time Management
16 6 (7.32%) Office 365
16 6 (7.32%) Enterprise Software
16 6 (7.32%) CRM
16 6 (7.32%) LAN
16 6 (7.32%) Windows Server 2003

Service Desk Analyst Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (10.98%) MS Exchange
2 8 (9.76%) SharePoint
3 3 (3.66%) Skype for Business
4 2 (2.44%) Exchange Server 2010
5 1 (1.22%) Exchange Server 2013
5 1 (1.22%) GroupWise
5 1 (1.22%) SharePoint 2013
Applications
1 26 (31.71%) MS Excel
2 25 (30.49%) MS Office
3 2 (2.44%) MS PowerPoint
Cloud Services
1 6 (7.32%) Office 365
Communications & Networking
1 9 (10.98%) Remote Desktop
2 8 (9.76%) VPN
3 7 (8.54%) TCP/IP
4 6 (7.32%) LAN
5 5 (6.10%) WAN
6 4 (4.88%) DHCP
6 4 (4.88%) DNS
7 3 (3.66%) Internet
8 2 (2.44%) Firewall
8 2 (2.44%) Skype
9 1 (1.22%) SAN
9 1 (1.22%) VoIP
Database & Business Intelligence
1 2 (2.44%) SQL Server
General
1 13 (15.85%) German Language
2 7 (8.54%) Finance
3 5 (6.10%) Marketing
4 4 (4.88%) Law
5 3 (3.66%) Legal
5 3 (3.66%) Manufacturing
6 2 (2.44%) Back Office
6 2 (2.44%) French Language
6 2 (2.44%) Spanish Language
7 1 (1.22%) Banking
7 1 (1.22%) Games
7 1 (1.22%) Investment Banking
Miscellaneous
1 6 (7.32%) Enterprise Software
2 3 (3.66%) Blackberry
2 3 (3.66%) Management Information System
3 2 (2.44%) Analytical Skills
3 2 (2.44%) iPad
3 2 (2.44%) iPhone
4 1 (1.22%) Computer Science
4 1 (1.22%) Driving Licence
4 1 (1.22%) Fat Client
4 1 (1.22%) Thin Client
4 1 (1.22%) User Experience
Operating Systems
1 41 (50.00%) Windows
2 24 (29.27%) Windows 7
3 8 (9.76%) Windows Server
4 6 (7.32%) Windows Server 2003
5 4 (4.88%) Windows 10
6 3 (3.66%) Mac OS X
6 3 (3.66%) Windows 8
6 3 (3.66%) Windows NT
6 3 (3.66%) Windows Server 2008
7 2 (2.44%) Windows Vista
8 1 (1.22%) Android
8 1 (1.22%) Apple iOS
Processes & Methodologies
1 53 (64.63%) ITIL
2 19 (23.17%) Service Management
3 10 (12.20%) Service Delivery
4 9 (10.98%) Incident Management
5 7 (8.54%) Time Management
6 6 (7.32%) CRM
7 5 (6.10%) Problem Management
8 4 (4.88%) Resource Management
9 3 (3.66%) ITIL V3
9 3 (3.66%) Patch Management
9 3 (3.66%) Performance Monitoring
9 3 (3.66%) Root Cause Analysis
9 3 (3.66%) Supplier Management
10 2 (2.44%) Mathematics
10 2 (2.44%) Practice Management
11 1 (1.22%) Configuration Management
11 1 (1.22%) Document Management
11 1 (1.22%) Information Management
11 1 (1.22%) Risk Assessment
11 1 (1.22%) Statistics
Programming Languages
1 5 (6.10%) SQL
2 2 (2.44%) C
Qualifications
1 9 (10.98%) MOS
2 8 (9.76%) ITIL Certification
3 5 (6.10%) MCDST
3 5 (6.10%) MCITP
3 5 (6.10%) MCSA
3 5 (6.10%) Microsoft Certification
4 4 (4.88%) SC Cleared
4 4 (4.88%) Security Cleared
5 3 (3.66%) BPSS Clearance
5 3 (3.66%) Degree
Quality Assurance & Compliance
1 20 (24.39%) SLA
2 3 (3.66%) Data Quality
System Software
1 32 (39.02%) Active Directory
2 3 (3.66%) Terminal Services
3 1 (1.22%) NDS
3 1 (1.22%) NetIQ eDirectory
Systems Management
1 1 (1.22%) Norton AntiVirus
Vendors
1 29 (35.37%) Microsoft
2 21 (25.61%) Citrix
3 8 (9.76%) AppSense
4 7 (8.54%) SAP
5 6 (7.32%) VMware
6 5 (6.10%) Cisco
7 3 (3.66%) Apple
7 3 (3.66%) iManage
7 3 (3.66%) Remedy
8 2 (2.44%) Interwoven
9 1 (1.22%) ServiceNow
9 1 (1.22%) Sitecore
9 1 (1.22%) Symantec
Wilmslow, Cheshire
Sanderson
Salary: £18000 - £21000 per annum
Posted: 2 days ago
Manchester, Lancashire
Head Resourcing
Salary: £21000 - £30000 per annum + Benefits
Posted: 3 days ago
Manchester, Lancashire
FT Select
Salary: From £18,000 to £22,000 per annum plus bonus, on call allowance and pe
Posted: Yesterday
Greater Manchester
IntaPeople
Salary: £20000 - £24000 per annum
Posted: 6 days ago
Lancashire
British Red Cross
Salary: £20000 - £22500 per annum
Posted: 8 days ago
Salford
Applause IT Ltd
Salary: £20000 - £25000 per annum
Posted: 8 days ago