Period
to 21 August 2018

The median annual salary for a Service Desk Analyst was £21,500 in advertised job vacancies in the North West during the 6 months to 21 August 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England > North West
6 months to
21 Aug 2018
Same period 2017 Same period 2016
Rank 208 284 268
Rank change year-on-year +76 -16 -4
Permanent jobs requiring a Service Desk Analyst 155 92 84
As % of all permanent IT jobs advertised in the North West 1.28% 0.70% 0.73%
As % of the Job Titles category 1.32% 0.72% 0.75%
Number of salaries quoted 111 82 64
North West median annual salary £21,500 £22,000 £21,250
Median salary % change year-on-year -2.27% +3.53% +1.19%
10th Percentile £16,250 £18,025 £17,500
90th Percentile £28,750 £27,750 £28,000
England median annual salary £23,500 £23,991 £24,000
% change year-on-year -2.04% -0.04% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 11,746 12,714 11,261
% of permanent IT jobs with a recognized job title 96.83% 96.66% 97.36%
Number of salaries quoted 9,514 10,326 9,514
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £25,000 £25,000 £23,750
90th Percentile £67,500 £62,500 £61,250
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Service Desk Analyst
Job Vacancy Trend in the North West

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Desk Analyst in the North West

Service Desk Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the North West.

Salary trend for Service Desk Analyst in the North West

Service Desk Analyst
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Desk Analyst in the North West over the 6 months to 21 August 2018.

Salary histogram for Service Desk Analyst in the North West

Service Desk Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the North West region over the 6 months to 21 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +66 81 £23,750 +6.15% 10
Cheshire +19 48 £19,500 -1.01% 4
Merseyside +20 14 £27,000 -3.57% 2
Lancashire +9 10 £18,375 -16.48% 4
Cumbria - 1 - -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 21 August 2018, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Service Desk Analyst in the job title.

1 117 (75.48%) ITIL
2 80 (51.61%) Windows
3 66 (42.58%) Service Management
3 66 (42.58%) Incident Management
4 63 (40.65%) Problem Management
5 58 (37.42%) Statistics
6 55 (35.48%) Change Management
7 54 (34.84%) Cisco
8 51 (32.90%) Fortinet
8 51 (32.90%) Knowledge Management
8 51 (32.90%) Network+ Certification
9 49 (31.61%) Active Directory
10 48 (30.97%) Telecoms
11 46 (29.68%) VMware
12 45 (29.03%) Huawei
13 35 (22.58%) Windows 7
14 34 (21.94%) SLA
15 30 (19.35%) Microsoft
16 28 (18.06%) CCNA
16 28 (18.06%) Cisco Certification
16 28 (18.06%) Office 365
17 26 (16.77%) VMware Infrastructure
18 25 (16.13%) Windows Server
19 24 (15.48%) Firewall
20 22 (14.19%) ITSM
20 22 (14.19%) Finance
21 19 (12.26%) Microsoft Office
22 18 (11.61%) MS Exchange
23 17 (10.97%) Citrix
23 17 (10.97%) Hyper-V

Service Desk Analyst Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (11.61%) MS Exchange
2 14 (9.03%) SharePoint
3 11 (7.10%) Skype for Business
4 9 (5.81%) Exchange Server 2013
5 8 (5.16%) Exchange Server 2010
6 7 (4.52%) SharePoint 2013
7 4 (2.58%) Exchange Server 2007
7 4 (2.58%) SharePoint Server
8 1 (0.65%) Exchange Server 2003
Applications
1 19 (12.26%) Microsoft Office
2 9 (5.81%) Microsoft Excel
3 2 (1.29%) Microsoft PowerPoint
Business Applications
1 4 (2.58%) Dynamics CRM
Cloud Services
1 28 (18.06%) Office 365
2 9 (5.81%) IaaS
3 4 (2.58%) Microsoft Azure
4 2 (1.29%) SaaS
Communications & Networking
1 24 (15.48%) Firewall
2 16 (10.32%) SAN
3 9 (5.81%) TCP/IP
4 6 (3.87%) ADSL
5 4 (2.58%) Skype
5 4 (2.58%) Wireless
6 3 (1.94%) DHCP
6 3 (1.94%) DNS
6 3 (1.94%) LAN
7 2 (1.29%) Internet
7 2 (1.29%) WAN
7 2 (1.29%) WLAN
8 1 (0.65%) DSL
8 1 (0.65%) SMS
8 1 (0.65%) VoIP
Database & Business Intelligence
1 6 (3.87%) SQL Server
2 4 (2.58%) Relational Database
2 4 (2.58%) SQL Server 2008
General
1 48 (30.97%) Telecoms
2 22 (14.19%) Finance
3 16 (10.32%) Retail
4 10 (6.45%) Publishing
5 8 (5.16%) Law
6 6 (3.87%) Manufacturing
7 2 (1.29%) Banking
7 2 (1.29%) Electronics
7 2 (1.29%) Marketing
8 1 (0.65%) Legal
8 1 (0.65%) Pharmaceutical
Miscellaneous
1 11 (7.10%) Management Information System
2 5 (3.23%) Blackberry
2 5 (3.23%) iPhone
2 5 (3.23%) Self-Motivation
3 4 (2.58%) Analytical Skills
3 4 (2.58%) Driving Licence
4 2 (1.29%) Mobile Payment
4 2 (1.29%) Smart Meter
5 1 (0.65%) Data Protection Act
5 1 (0.65%) EPoS
Operating Systems
1 80 (51.61%) Windows
2 35 (22.58%) Windows 7
3 25 (16.13%) Windows Server
4 16 (10.32%) Windows 10
5 11 (7.10%) Windows Server 2008
6 9 (5.81%) Windows Server 2012
7 4 (2.58%) Linux
8 3 (1.94%) Windows 8
9 2 (1.29%) Apple iOS
9 2 (1.29%) Windows XP
10 1 (0.65%) Unix
Processes & Methodologies
1 117 (75.48%) ITIL
2 66 (42.58%) Incident Management
2 66 (42.58%) Service Management
3 63 (40.65%) Problem Management
4 58 (37.42%) Statistics
5 55 (35.48%) Change Management
6 51 (32.90%) Knowledge Management
7 22 (14.19%) ITSM
8 16 (10.32%) Problem-Solving
9 10 (6.45%) Break/Fix
10 8 (5.16%) CRM
11 7 (4.52%) Configuration Management
12 6 (3.87%) Storage Management
12 6 (3.87%) Ticket Management
13 5 (3.23%) Case Management
13 5 (3.23%) Document Management
13 5 (3.23%) ITIL V3
14 4 (2.58%) Line Management
14 4 (2.58%) Proactive Monitoring
14 4 (2.58%) Stakeholder Management
Programming Languages
1 10 (6.45%) SQL
2 4 (2.58%) PowerShell
Qualifications
1 51 (32.90%) Network+ Certification
2 28 (18.06%) CCNA
2 28 (18.06%) Cisco Certification
3 6 (3.87%) ITIL Foundation Certificate
3 6 (3.87%) Microsoft Certification
4 5 (3.23%) Security Cleared
5 4 (2.58%) BC Cleared
5 4 (2.58%) Degree
5 4 (2.58%) HNC
6 3 (1.94%) ITIL Certification
7 1 (0.65%) A+ Certification
7 1 (0.65%) DBS Check
7 1 (0.65%) HND
7 1 (0.65%) SC Cleared
Quality Assurance & Compliance
1 34 (21.94%) SLA
2 7 (4.52%) Data Quality
3 1 (0.65%) QA
System Software
1 49 (31.61%) Active Directory
2 26 (16.77%) VMware Infrastructure
3 17 (10.97%) Hyper-V
4 16 (10.32%) Virtual Servers
5 4 (2.58%) Virtual Machines
6 2 (1.29%) VMware ESXi
6 2 (1.29%) XenApp
7 1 (0.65%) BitLocker
7 1 (0.65%) vSphere
7 1 (0.65%) XenDesktop
Systems Management
1 6 (3.87%) SCCM
2 4 (2.58%) SCVMM
3 2 (1.29%) SmoothWall
3 2 (1.29%) Systems Management Server (SMS)
Vendors
1 54 (34.84%) Cisco
2 51 (32.90%) Fortinet
3 46 (29.68%) VMware
4 45 (29.03%) Huawei
5 30 (19.35%) Microsoft
6 17 (10.97%) Citrix
7 9 (5.81%) Remedy
8 6 (3.87%) SAP
8 6 (3.87%) ServiceNow
9 5 (3.23%) Sony
10 4 (2.58%) Oracle
11 3 (1.94%) Apple
11 3 (1.94%) HP
12 2 (1.29%) Aruba
12 2 (1.29%) Google
12 2 (1.29%) SonicWALL
13 1 (0.65%) Twitter