Period
to 23 November 2017

The median annual salary for a Service Desk Analyst was £22,000 in advertised job vacancies in the North West during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England > North West
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 282 294 229
Rank change year-on-year +12 -65 +10
Permanent jobs requiring a Service Desk Analyst 92 64 127
As % of all permanent IT jobs advertised in the North West 0.69% 0.51% 0.98%
As % of the Job Titles category 0.72% 0.53% 1.01%
Number of salaries quoted 79 55 91
North West median annual salary £22,000 £22,500 £20,500
Median salary % change year-on-year -2.22% +9.76% +2.50%
10th Percentile £18,450 £18,200 £16,500
90th Percentile £27,850 £33,750 £25,000
England median annual salary £23,500 £23,750 £23,500
% change year-on-year -1.05% +1.06% +2.17%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12804 12127 12519
% of permanent IT jobs with a recognized job title 96.66% 96.98% 96.58%
Number of salaries quoted 10248 10191 10390
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +6.67%
10th Percentile £25,250 £25,000 £23,000
90th Percentile £65,000 £61,250 £58,750
England median annual salary £50,000 £47,500 £46,377
% change year-on-year +5.26% +2.42% +3.06%

Service Desk Analyst
Job Vacancy Trend in the North West

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Desk Analyst in the North West

Service Desk Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the North West.

Salary trend for Service Desk Analyst in the North West

Service Desk Analyst
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Desk Analyst in the North West over the 6 months to 23 November 2017.

Salary histogram for Service Desk Analyst in the North West

Service Desk Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the North West region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -12 45 £22,500 -10.00% 3
Cheshire -6 33 £19,000 - 3
Merseyside +20 10 £23,250 +5.68% 1
Lancashire +3 5 £22,000 +2.33%
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 23 November 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Service Desk Analyst in the job title.

1 56 (60.87%) Windows
2 53 (57.61%) Active Directory
3 45 (48.91%) ITIL
4 41 (44.57%) Microsoft
5 39 (42.39%) Microsoft Office
6 32 (34.78%) Citrix
7 25 (27.17%) Windows 7
8 23 (25.00%) Windows Server 2008
8 23 (25.00%) Windows Server 2012
9 22 (23.91%) SLA
10 21 (22.83%) Office 365
11 17 (18.48%) ITIL Certification
12 16 (17.39%) VPN
12 16 (17.39%) Windows Server
13 15 (16.30%) MS Exchange
13 15 (16.30%) Skype for Business
14 14 (15.22%) Skype
15 13 (14.13%) Windows 8
15 13 (14.13%) Legal
16 12 (13.04%) Incident Management
16 12 (13.04%) Windows 10
17 9 (9.78%) Service Management
17 9 (9.78%) Microsoft Excel
17 9 (9.78%) TCP/IP
18 8 (8.70%) WAN
18 8 (8.70%) LAN
18 8 (8.70%) Degree
18 8 (8.70%) Android
18 8 (8.70%) Driving Licence
19 7 (7.61%) Microsoft PowerPoint

Service Desk Analyst Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (16.30%) MS Exchange
1 15 (16.30%) Skype for Business
2 3 (3.26%) Exchange Server 2010
3 2 (2.17%) Exchange Server 2013
4 1 (1.09%) IBM Notes
4 1 (1.09%) SharePoint
Applications
1 39 (42.39%) Microsoft Office
2 9 (9.78%) Microsoft Excel
3 7 (7.61%) Microsoft PowerPoint
Business Applications
1 3 (3.26%) Visualfiles
Cloud Services
1 21 (22.83%) Office 365
Communications & Networking
1 16 (17.39%) VPN
2 14 (15.22%) Skype
3 9 (9.78%) TCP/IP
4 8 (8.70%) LAN
4 8 (8.70%) WAN
5 6 (6.52%) VoIP
6 5 (5.43%) ADSL
6 5 (5.43%) Broadband
7 4 (4.35%) Ethernet
7 4 (4.35%) Remote Desktop
8 3 (3.26%) Firewall
9 2 (2.17%) DHCP
9 2 (2.17%) DNS
10 1 (1.09%) Cisco IPT
10 1 (1.09%) Internet
10 1 (1.09%) IP Telephony
10 1 (1.09%) PBX
General
1 13 (14.13%) Legal
2 7 (7.61%) Finance
2 7 (7.61%) Law
3 5 (5.43%) Telecoms
4 2 (2.17%) German Language
4 2 (2.17%) Pharmaceutical
5 1 (1.09%) Advertising
Miscellaneous
1 8 (8.70%) Driving Licence
2 3 (3.26%) iPhone
3 2 (2.17%) Analytical Skills
3 2 (2.17%) NHS
4 1 (1.09%) Blackberry
4 1 (1.09%) Computer Science
4 1 (1.09%) Enterprise Software
4 1 (1.09%) Management Information System
4 1 (1.09%) Video Conferencing
Operating Systems
1 56 (60.87%) Windows
2 25 (27.17%) Windows 7
3 23 (25.00%) Windows Server 2008
3 23 (25.00%) Windows Server 2012
4 16 (17.39%) Windows Server
5 13 (14.13%) Windows 8
6 12 (13.04%) Windows 10
7 8 (8.70%) Android
8 3 (3.26%) Mac OS X
8 3 (3.26%) Windows Server 2003
9 1 (1.09%) Apple iOS
9 1 (1.09%) Unix
Processes & Methodologies
1 45 (48.91%) ITIL
2 12 (13.04%) Incident Management
3 9 (9.78%) Service Management
4 5 (5.43%) Customer Engagement
4 5 (5.43%) Proactive Monitoring
4 5 (5.43%) Service Delivery
5 4 (4.35%) Case Management
6 3 (3.26%) Problem Management
7 2 (2.17%) Data Protection
7 2 (2.17%) Practice Management
7 2 (2.17%) Time Management
7 2 (2.17%) Trend Analysis
8 1 (1.09%) Asset Management
8 1 (1.09%) Change Management
8 1 (1.09%) Configuration Management
8 1 (1.09%) Continuous Improvement
8 1 (1.09%) CRM
8 1 (1.09%) E-Commerce
8 1 (1.09%) ITIL V3
8 1 (1.09%) Statistics
Programming Languages
1 5 (5.43%) SQL
2 2 (2.17%) PL/SQL
3 1 (1.09%) C
Qualifications
1 17 (18.48%) ITIL Certification
2 8 (8.70%) Degree
3 7 (7.61%) Microsoft Certification
4 5 (5.43%) MCSA
5 3 (3.26%) Security Cleared
6 2 (2.17%) Master's Degree
6 2 (2.17%) MCSE
7 1 (1.09%) HND
7 1 (1.09%) MOS
7 1 (1.09%) SC Cleared
Quality Assurance & Compliance
1 22 (23.91%) SLA
2 1 (1.09%) Data Quality
2 1 (1.09%) ISO/IEC 20000
2 1 (1.09%) Sarbanes-Oxley
System Software
1 53 (57.61%) Active Directory
2 3 (3.26%) VMware Infrastructure
3 2 (2.17%) Microsoft Virtual Server
4 1 (1.09%) Terminal Services
Systems Management
1 2 (2.17%) HP Data Protector
1 2 (2.17%) NetBackup
2 1 (1.09%) Systems Management Server (SMS)
Vendors
1 41 (44.57%) Microsoft
2 32 (34.78%) Citrix
3 6 (6.52%) VMware
4 4 (4.35%) HP
4 4 (4.35%) Wyse
5 3 (3.26%) Apple
5 3 (3.26%) Cisco
5 3 (3.26%) LexisNexis
6 2 (2.17%) ServiceNow
7 1 (1.09%) AppSense
7 1 (1.09%) BroadSoft
7 1 (1.09%) Dell
7 1 (1.09%) Lotus
7 1 (1.09%) Mitel
7 1 (1.09%) Oracle
7 1 (1.09%) Polycom
7 1 (1.09%) Remedy
7 1 (1.09%) Samsung
7 1 (1.09%) Xerox