Period
to 21 January 2019

The median annual salary for a Service Desk Analyst was £21,000 in advertised job vacancies in the North West during the 6 months to 21 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England > North West
6 months to
21 Jan 2019
Same period 2018 Same period 2017
Rank 249 274 295
Rank change year-on-year +25 +21 -64
Permanent jobs requiring a Service Desk Analyst 88 96 71
As % of all permanent IT jobs advertised in the North West 0.83% 0.76% 0.58%
As % of the Job Titles category 0.86% 0.79% 0.60%
Number of salaries quoted 60 81 66
North West median annual salary £21,000 £22,500 £22,500
Median salary % change year-on-year -6.67% - +4.65%
10th Percentile £18,000 £18,750 £18,000
90th Percentile £25,500 £30,000 £33,750
England median annual salary £24,000 £24,000 £24,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 10,185 12,149 11,868
% of permanent IT jobs with a recognized job title 96.52% 96.74% 96.73%
Number of salaries quoted 8,280 9,717 10,012
North West median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £25,750 £26,135 £25,000
90th Percentile £70,000 £65,000 £61,250
England median annual salary £51,000 £50,000 £47,500
% change year-on-year +2.00% +5.26% -

Service Desk Analyst
Job Vacancy Trend in the North West

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Desk Analyst in the North West

Service Desk Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the North West.

Salary trend for Service Desk Analyst in the North West

Service Desk Analyst
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Desk Analyst in the North West over the 6 months to 21 January 2019.

Salary histogram for Service Desk Analyst in the North West

Service Desk Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the North West region over the 6 months to 21 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +9 58 £21,000 -16.00% 13
Cheshire +21 19 £20,000 -4.76%
Lancashire +7 5 £19,750 -10.23% 3
Merseyside +4 5 £23,000 -1.08% 2
Cumbria - 1 - -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 21 January 2019, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Service Desk Analyst in the job title.

1 62 (70.45%) ITIL
2 45 (51.14%) Windows
3 40 (45.45%) Incident Management
4 36 (40.91%) Active Directory
5 35 (39.77%) Service Management
6 30 (34.09%) Microsoft
7 27 (30.68%) Windows 7
8 25 (28.41%) VMware
9 22 (25.00%) Problem Management
10 20 (22.73%) Telecoms
10 20 (22.73%) SLA
11 19 (21.59%) Statistics
12 18 (20.45%) VMware Infrastructure
12 18 (20.45%) Cisco
12 18 (20.45%) Change Management
13 17 (19.32%) Microsoft Office
14 16 (18.18%) Office 365
15 15 (17.05%) Huawei
15 15 (17.05%) Fortinet
15 15 (17.05%) Knowledge Management
15 15 (17.05%) Network+ Certification
15 15 (17.05%) Problem-Solving
16 14 (15.91%) Windows Server
16 14 (15.91%) MS Exchange
17 13 (14.77%) Windows 10
18 12 (13.64%) Firewall
18 12 (13.64%) Retail
18 12 (13.64%) Windows Server 2008
19 11 (12.50%) Windows Server 2012
19 11 (12.50%) Citrix

Service Desk Analyst Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (15.91%) MS Exchange
2 9 (10.23%) Exchange Server 2010
2 9 (10.23%) SharePoint
3 6 (6.82%) Skype for Business
4 5 (5.68%) Exchange Server 2013
5 4 (4.55%) SharePoint 2013
6 2 (2.27%) Exchange Server 2007
6 2 (2.27%) SharePoint Server
Applications
1 17 (19.32%) Microsoft Office
2 5 (5.68%) Microsoft Excel
Business Applications
1 2 (2.27%) Dynamics CRM
Cloud Services
1 16 (18.18%) Office 365
2 3 (3.41%) IaaS
3 2 (2.27%) Microsoft Azure
Communications & Networking
1 12 (13.64%) Firewall
2 10 (11.36%) SAN
3 7 (7.95%) TCP/IP
4 5 (5.68%) ADSL
5 3 (3.41%) Wireless
6 2 (2.27%) Skype
7 1 (1.14%) Cisco ASA
7 1 (1.14%) Internet
7 1 (1.14%) VoIP
7 1 (1.14%) VPN
Database & Business Intelligence
1 3 (3.41%) SQL Server
2 2 (2.27%) Relational Database
2 2 (2.27%) SQL Server 2008
General
1 20 (22.73%) Telecoms
2 12 (13.64%) Retail
3 10 (11.36%) Finance
4 7 (7.95%) Law
5 6 (6.82%) Publishing
6 4 (4.55%) Electronics
6 4 (4.55%) Manufacturing
6 4 (4.55%) Marketing
7 2 (2.27%) Banking
8 1 (1.14%) Games
8 1 (1.14%) Investment Banking
8 1 (1.14%) Legal
Miscellaneous
1 8 (9.09%) Blackberry
1 8 (9.09%) iPhone
2 4 (4.55%) Analytical Skills
2 4 (4.55%) Management Information System
2 4 (4.55%) Mobile Computing
3 3 (3.41%) Smart Meter
4 2 (2.27%) Driving Licence
5 1 (1.14%) Data Centre
5 1 (1.14%) PlayStation
5 1 (1.14%) Xbox
Operating Systems
1 45 (51.14%) Windows
2 27 (30.68%) Windows 7
3 14 (15.91%) Windows Server
4 13 (14.77%) Windows 10
5 12 (13.64%) Windows Server 2008
6 11 (12.50%) Windows Server 2012
7 5 (5.68%) Linux
8 3 (3.41%) Windows Server 2003
9 2 (2.27%) Windows 8
9 2 (2.27%) Windows XP
10 1 (1.14%) Apple iOS
10 1 (1.14%) Mac OS X
Processes & Methodologies
1 62 (70.45%) ITIL
2 40 (45.45%) Incident Management
3 35 (39.77%) Service Management
4 22 (25.00%) Problem Management
5 19 (21.59%) Statistics
6 18 (20.45%) Change Management
7 15 (17.05%) Knowledge Management
7 15 (17.05%) Problem-Solving
8 10 (11.36%) ITSM
9 7 (7.95%) Business Intelligence
10 6 (6.82%) Case Management
10 6 (6.82%) Document Management
10 6 (6.82%) Ticket Management
11 4 (4.55%) Configuration Management
11 4 (4.55%) Digital Marketing
11 4 (4.55%) Proactive Monitoring
11 4 (4.55%) Programme Management
11 4 (4.55%) Service Delivery
12 3 (3.41%) Asset Management
12 3 (3.41%) B2B
Programming Languages
1 5 (5.68%) PowerShell
1 5 (5.68%) SQL
Qualifications
1 15 (17.05%) Network+ Certification
2 6 (6.82%) CCNA
2 6 (6.82%) Cisco Certification
2 6 (6.82%) ITIL Foundation Certificate
3 3 (3.41%) Microsoft Certification
4 2 (2.27%) Degree
4 2 (2.27%) HNC
5 1 (1.14%) CCNP
5 1 (1.14%) ITIL Certification
5 1 (1.14%) MCITP
5 1 (1.14%) MCSE
5 1 (1.14%) MCTS
5 1 (1.14%) MOS
Quality Assurance & Compliance
1 20 (22.73%) SLA
2 4 (4.55%) Data Quality
System Software
1 36 (40.91%) Active Directory
2 18 (20.45%) VMware Infrastructure
3 10 (11.36%) Virtual Servers
4 7 (7.95%) vSphere
5 5 (5.68%) VMware ESXi
6 2 (2.27%) Virtual Machines
7 1 (1.14%) Hyper-V
7 1 (1.14%) Microsoft App-V
7 1 (1.14%) XenApp
Systems Management
1 3 (3.41%) SCCM
2 2 (2.27%) SCVMM
3 1 (1.14%) Systems Management Server (SMS)
Vendors
1 30 (34.09%) Microsoft
2 25 (28.41%) VMware
3 18 (20.45%) Cisco
4 15 (17.05%) Fortinet
4 15 (17.05%) Huawei
5 11 (12.50%) Citrix
6 9 (10.23%) ServiceNow
7 6 (6.82%) Remedy
7 6 (6.82%) Sony
8 4 (4.55%) SAP
9 1 (1.14%) Apple
9 1 (1.14%) Meraki
9 1 (1.14%) Oracle
9 1 (1.14%) Wyse