The median annual salary for a Service Desk Analyst was £22,250 in advertised job vacancies in the North West during the 3 months to 29 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England / North West
3 months to
29 Jun 2017
Same period 2016 Same period 2015
Rank 221 191 216
Rank change year-on-year -30 +25  
Permanent jobs requiring a Service Desk Analyst 43 37 42
As % of all permanent IT jobs advertised in the North West 0.63% 0.66% 0.65%
As % of the Job Titles category 0.65% 0.68% 0.67%
Number of salaries quoted 40 26 38
Median salary £22,250 £20,000 £22,000
Median salary % change year-on-year +11.25% -9.09%  
90% offered a salary of more than £18,000 £16,912 £16,275
10% offered a salary of more than £27,775 £23,875 £27,088
UK excluding London median salary £22,500 £21,500 £22,000
% change year-on-year +4.65% -2.27%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the North West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
North West
Permanent job vacancies with a job title containing a recognized job role 6612 5478 6233
As % of all permanent IT job vacancies advertised in the North West 96.41% 97.79% 96.92%
Number of salaries quoted 20848 19393 22584
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £24,000 £22,500 £23,000
10% offered a salary of more than £60,000 £57,500 £60,000
UK excluding London median salary £42,500 £40,500 £40,000
% change year-on-year +4.93% +1.25%  

Service Desk Analyst
Job Vacancy Trend in the North West

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Desk Analyst in the North West

Service Desk Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the North West.

Salary trend for Service Desk Analyst in the North West

Service Desk Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the North West region over the 3 months to 29 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -30 22 £22,000 +12.82% 4
Cheshire -25 12 £19,000 -2.56% 3
Merseyside 0 8 £28,000 +36.58%
Lancashire -2 1 £22,000 +2.32%
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 29 June 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Service Desk Analyst in the job title.

1 64 (66.67%) ITIL
2 60 (62.50%) Windows
3 44 (45.83%) Active Directory
4 43 (44.79%) Microsoft
5 39 (40.63%) Microsoft Office
6 33 (34.38%) Citrix
7 28 (29.17%) Windows 7
8 24 (25.00%) SLA
9 20 (20.83%) Service Management
10 19 (19.79%) Windows Server
11 18 (18.75%) Incident Management
12 16 (16.67%) Windows Server 2008
13 14 (14.58%) MS Exchange
14 13 (13.54%) Windows Server 2012
15 12 (12.50%) Office 365
16 11 (11.46%) VPN
17 10 (10.42%) Service Delivery
17 10 (10.42%) Finance
17 10 (10.42%) ITIL Certification
17 10 (10.42%) MOS
18 9 (9.38%) German Language
18 9 (9.38%) VMware
18 9 (9.38%) AppSense
18 9 (9.38%) Windows 10
19 8 (8.33%) Skype
19 8 (8.33%) Windows Server 2003
19 8 (8.33%) Windows 8
19 8 (8.33%) Skype for Business
20 7 (7.29%) Security Cleared
20 7 (7.29%) LAN

Service Desk Analyst Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (14.58%) MS Exchange
2 8 (8.33%) Skype for Business
3 4 (4.17%) SharePoint
4 1 (1.04%) Exchange Server 2010
Applications
1 39 (40.63%) Microsoft Office
2 5 (5.21%) Microsoft Excel
3 3 (3.13%) Microsoft PowerPoint
Cloud Services
1 12 (12.50%) Office 365
2 1 (1.04%) Adobe Creative Cloud
Communications & Networking
1 11 (11.46%) VPN
2 8 (8.33%) Skype
3 7 (7.29%) LAN
4 6 (6.25%) DHCP
4 6 (6.25%) DNS
4 6 (6.25%) WAN
5 5 (5.21%) TCP/IP
6 4 (4.17%) Remote Desktop
7 3 (3.13%) Internet
8 2 (2.08%) Firewall
Database & Business Intelligence
1 1 (1.04%) SQL Server
General
1 10 (10.42%) Finance
2 9 (9.38%) German Language
3 4 (4.17%) Legal
4 3 (3.13%) Banking
4 3 (3.13%) Law
4 3 (3.13%) Manufacturing
4 3 (3.13%) Marketing
5 2 (2.08%) Back Office
6 1 (1.04%) French Language
6 1 (1.04%) Investment Banking
6 1 (1.04%) Spanish Language
6 1 (1.04%) Telecoms
Miscellaneous
1 6 (6.25%) Driving Licence
2 4 (4.17%) Blackberry
3 3 (3.13%) Analytical Skills
3 3 (3.13%) Enterprise Software
4 1 (1.04%) Client/Server
4 1 (1.04%) User Experience
Operating Systems
1 60 (62.50%) Windows
2 28 (29.17%) Windows 7
3 19 (19.79%) Windows Server
4 16 (16.67%) Windows Server 2008
5 13 (13.54%) Windows Server 2012
6 9 (9.38%) Windows 10
7 8 (8.33%) Windows 8
7 8 (8.33%) Windows Server 2003
8 4 (4.17%) Mac OS X
9 3 (3.13%) Windows NT
10 2 (2.08%) Unix
10 2 (2.08%) Windows Vista
11 1 (1.04%) Android
11 1 (1.04%) Apple iOS
11 1 (1.04%) Linux
11 1 (1.04%) Mac OS
11 1 (1.04%) Windows XP
Processes & Methodologies
1 64 (66.67%) ITIL
2 20 (20.83%) Service Management
3 18 (18.75%) Incident Management
4 10 (10.42%) Service Delivery
5 5 (5.21%) Time Management
6 3 (3.13%) CRM
6 3 (3.13%) Patch Management
6 3 (3.13%) Practice Management
6 3 (3.13%) Problem Management
6 3 (3.13%) Resource Management
7 2 (2.08%) Fault Analysis
7 2 (2.08%) ITIL V3
7 2 (2.08%) Performance Monitoring
7 2 (2.08%) Root Cause Analysis
7 2 (2.08%) Supplier Management
8 1 (1.04%) Agile Software Development
8 1 (1.04%) Performance Management
8 1 (1.04%) Process Improvement
8 1 (1.04%) Release Management
8 1 (1.04%) Trend Analysis
Programming Languages
1 7 (7.29%) SQL
Qualifications
1 10 (10.42%) ITIL Certification
1 10 (10.42%) MOS
2 7 (7.29%) Security Cleared
3 6 (6.25%) Degree
3 6 (6.25%) Microsoft Certification
4 5 (5.21%) SC Cleared
5 3 (3.13%) Master's Degree
5 3 (3.13%) MCDST
5 3 (3.13%) MCITP
5 3 (3.13%) MCSA
5 3 (3.13%) MCSE
6 1 (1.04%) HND
Quality Assurance & Compliance
1 24 (25.00%) SLA
2 2 (2.08%) Data Quality
2 2 (2.08%) ISO/IEC 20000
2 2 (2.08%) Sarbanes-Oxley
System Software
1 44 (45.83%) Active Directory
2 4 (4.17%) Terminal Services
2 4 (4.17%) XenApp
3 3 (3.13%) Microsoft Virtual Server
3 3 (3.13%) VMware Infrastructure
4 1 (1.04%) Hyper-V
Systems Management
1 1 (1.04%) HP Data Protector
1 1 (1.04%) NetBackup
1 1 (1.04%) Norton AntiVirus
Vendors
1 43 (44.79%) Microsoft
2 33 (34.38%) Citrix
3 9 (9.38%) AppSense
3 9 (9.38%) VMware
4 5 (5.21%) ServiceNow
5 4 (4.17%) Apple
5 4 (4.17%) SAP
6 3 (3.13%) Cisco
6 3 (3.13%) HP
7 2 (2.08%) Dell
7 2 (2.08%) iManage
7 2 (2.08%) Interwoven
7 2 (2.08%) Oracle
7 2 (2.08%) Remedy
7 2 (2.08%) Xerox
8 1 (1.04%) Adobe
8 1 (1.04%) Google
8 1 (1.04%) Sitecore
8 1 (1.04%) Symantec
8 1 (1.04%) Wyse
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