Period
to 23 November 2017

The median annual salary for a 1st Line Support Analyst was £26,500 in advertised job vacancies in the City of London during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Analyst
Central London > City of London
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 315 343 386
Rank change year-on-year +28 +43 +47
Permanent jobs requiring a 1st Line Support Analyst 6 5 22
As % of all permanent IT jobs advertised in the City of London 0.059% 0.043% 0.13%
As % of the Job Titles category 0.062% 0.045% 0.14%
Number of salaries quoted 6 4 21
City of London median annual salary £26,500 £24,500 £24,000
Median salary % change year-on-year +8.16% +2.08% -9.43%
10th Percentile £21,375 £20,850 £18,500
90th Percentile £29,500 £29,850 £29,500
Central London median annual salary £26,500 £22,500 £23,750
% change year-on-year +17.78% -5.26% -5.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 9690 11231 16273
% of permanent IT jobs with a recognized job title 94.78% 96.42% 95.77%
Number of salaries quoted 8777 10236 14140
City of London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% -
10th Percentile £35,000 £33,750 £32,500
90th Percentile £92,500 £87,750 £87,500
Central London median annual salary £58,000 £57,500 £55,000
% change year-on-year +0.87% +4.55% +0.92%

1st Line Support Analyst
Job Vacancy Trend in the City of London

Job postings that featured 1st Line Support Analyst in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for 1st Line Support Analyst in the City of London

1st Line Support Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst in the City of London.

Salary trend for 1st Line Support Analyst in the City of London

1st Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 23 November 2017, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring 1st Line Support Analyst in the job title.

1 6 (100.00%) Microsoft
2 4 (66.67%) Active Directory
2 4 (66.67%) Windows
3 3 (50.00%) Microsoft Office
3 3 (50.00%) Citrix
4 2 (33.33%) Microsoft Certification
5 1 (16.67%) Lotus
5 1 (16.67%) Apple
5 1 (16.67%) Internet
5 1 (16.67%) Blackberry
5 1 (16.67%) Service Management
5 1 (16.67%) Front Office
5 1 (16.67%) Wyse
5 1 (16.67%) Finance
5 1 (16.67%) VMware
5 1 (16.67%) ITIL
5 1 (16.67%) Sun
5 1 (16.67%) IBM Notes
5 1 (16.67%) MS Exchange
5 1 (16.67%) SLA
5 1 (16.67%) Asset Management
5 1 (16.67%) LANDesk
5 1 (16.67%) Network Security
5 1 (16.67%) VMware Infrastructure
5 1 (16.67%) iPhone
5 1 (16.67%) Windows 7
5 1 (16.67%) ITIL V3
5 1 (16.67%) Office 365
5 1 (16.67%) Windows 8
5 1 (16.67%) Virtual Desktop

1st Line Support Analyst Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (16.67%) IBM Notes
1 1 (16.67%) MS Exchange
Applications
1 3 (50.00%) Microsoft Office
Cloud Services
1 1 (16.67%) Office 365
Communications & Networking
1 1 (16.67%) Internet
1 1 (16.67%) Network Security
General
1 1 (16.67%) Finance
1 1 (16.67%) Front Office
Miscellaneous
1 1 (16.67%) Blackberry
1 1 (16.67%) iPhone
Operating Systems
1 4 (66.67%) Windows
2 1 (16.67%) Windows 7
2 1 (16.67%) Windows 8
2 1 (16.67%) Windows Server
Processes & Methodologies
1 1 (16.67%) Asset Management
1 1 (16.67%) Chat Support
1 1 (16.67%) ITIL
1 1 (16.67%) ITIL V3
1 1 (16.67%) Service Management
Qualifications
1 2 (33.33%) Microsoft Certification
Quality Assurance & Compliance
1 1 (16.67%) SLA
System Software
1 4 (66.67%) Active Directory
2 1 (16.67%) Virtual Desktop
2 1 (16.67%) VMware Infrastructure
Systems Management
1 1 (16.67%) vCenter Server
Vendors
1 6 (100.00%) Microsoft
2 3 (50.00%) Citrix
3 1 (16.67%) Apple
3 1 (16.67%) LANDesk
3 1 (16.67%) Lotus
3 1 (16.67%) Sun
3 1 (16.67%) VMware
3 1 (16.67%) Wyse