2nd Line Service Desk Analyst Jobs in the City of London

Second Line Service Desk Analyst
Central London > City of London

The median Second Line Service Desk Analyst salary in the City of London is £44,000 per year according to job vacancies posted during the 6 months to 24 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
24 Apr 2024
Same period 2023 Same period 2022
Rank 169 224 278
Rank change year-on-year +55 +54 -
Permanent jobs requiring a 2nd Line Service Desk Analyst 5 7 2
As % of all permanent jobs advertised in the City of London 0.15% 0.15% 0.028%
As % of the Job Titles category 0.16% 0.15% 0.030%
Number of salaries quoted 5 7 2
10th Percentile £33,550 £21,250 £28,175
25th Percentile £37,000 £23,750 £31,813
Median annual salary (50th Percentile) £44,000 £27,500 £38,250
Median % change year-on-year +60.00% -28.10% -
75th Percentile £47,500 £33,750 £44,313
90th Percentile - £38,750 £47,725
Central London median annual salary £41,500 £27,500 £42,500
% change year-on-year +50.91% -35.29% -

All Permanent IT Job Vacancies
City of London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the City of London with a recognized job title 3,214 4,633 6,733
% of permanent jobs with a recognized job title 95.77% 96.54% 95.73%
Number of salaries quoted 2,576 3,905 5,638
10th Percentile £41,000 £42,500 £43,750
25th Percentile £53,136 £55,000 £56,250
Median annual salary (50th Percentile) £73,220 £75,000 £72,500
Median % change year-on-year -2.37% +3.45% -
75th Percentile £95,000 £97,500 £93,750
90th Percentile £112,500 £112,500 £110,000
Central London median annual salary £72,500 £75,000 £72,500
% change year-on-year -3.33% +3.45% +3.57%

2nd Line Service Desk Analyst
Job Vacancy Trend in the City of London

Job postings that featured 2nd Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for 2nd Line Service Desk Analyst in the City of London

2nd Line Service Desk Analyst
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing 2nd Line Service Desk Analyst in the City of London.

Salary trend for 2nd Line Service Desk Analyst in the City of London

2nd Line Service Desk Analyst
Salary Histogram in the City of London

Salary distribution for jobs citing 2nd Line Service Desk Analyst in the City of London over the 6 months to 24 April 2024.

Salary histogram for 2nd Line Service Desk Analyst in the City of London

2nd Line Service Desk Analyst Skill Set
Top 26 Co-occurring Skills and Capabilities in the City of London

For the 6 months to 24 April 2024, 2nd Line Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring 2nd Line Service Desk Analyst in the job title.

1 5 (100.00%) Windows
1 5 (100.00%) Microsoft
1 5 (100.00%) Windows 10
2 4 (80.00%) Analytical Skills
2 4 (80.00%) ITSM
2 4 (80.00%) Customer Service
3 3 (60.00%) Microsoft Office
3 3 (60.00%) Law
3 3 (60.00%) Video Conferencing
3 3 (60.00%) Microsoft 365
4 2 (40.00%) SLA
4 2 (40.00%) Active Directory
5 1 (20.00%) Mac OS X
5 1 (20.00%) Apple
5 1 (20.00%) Finance
5 1 (20.00%) Cisco
5 1 (20.00%) ITIL
5 1 (20.00%) SharePoint
5 1 (20.00%) Microsoft Exchange
5 1 (20.00%) VPN
5 1 (20.00%) Microsoft Intune
5 1 (20.00%) Windows 7
5 1 (20.00%) Azure
5 1 (20.00%) Cisco IOS
5 1 (20.00%) Jamf Pro
5 1 (20.00%) Break/Fix

2nd Line Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (20.00%) Microsoft Exchange
1 1 (20.00%) SharePoint
Applications
1 3 (60.00%) Microsoft Office
Cloud Services
1 3 (60.00%) Microsoft 365
2 1 (20.00%) Azure
Communications & Networking
1 1 (20.00%) Cisco IOS
1 1 (20.00%) VPN
General
1 4 (80.00%) Analytical Skills
2 3 (60.00%) Law
3 1 (20.00%) Finance
Miscellaneous
1 3 (60.00%) Video Conferencing
Operating Systems
1 5 (100.00%) Windows
1 5 (100.00%) Windows 10
2 1 (20.00%) Mac OS X
2 1 (20.00%) Windows 7
Processes & Methodologies
1 4 (80.00%) Customer Service
1 4 (80.00%) ITSM
2 1 (20.00%) Break/Fix
2 1 (20.00%) ITIL
Quality Assurance & Compliance
1 2 (40.00%) SLA
System Software
1 2 (40.00%) Active Directory
Systems Management
1 1 (20.00%) Jamf Pro
1 1 (20.00%) Microsoft Intune
Vendors
1 5 (100.00%) Microsoft
2 1 (20.00%) Apple
2 1 (20.00%) Cisco