Period
to 21 August 2018

The median annual salary for a 2nd/3rd Line Support was £40,000 in advertised job vacancies in the City of London during the 6 months to 21 August 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

2nd/3rd Line Support
Central London > City of London
6 months to
21 Aug 2018
Same period 2017 Same period 2016
Rank 341 302 347
Rank change year-on-year -39 +45 +54
Permanent jobs requiring a 2nd/3rd Line Support 12 26 33
As % of all permanent IT jobs advertised in the City of London 0.11% 0.26% 0.26%
As % of the Job Titles category 0.11% 0.27% 0.27%
Number of salaries quoted 12 26 32
City of London median annual salary £40,000 £35,000 £32,000
Median salary % change year-on-year +14.29% +9.38% -9.86%
10th Percentile £39,000 £29,875 £27,500
90th Percentile £43,475 £47,500 £43,750
Central London median annual salary £40,000 £34,750 £35,000
% change year-on-year +15.11% -0.71% -1.41%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 10,514 9,691 12,360
% of permanent IT jobs with a recognized job title 95.99% 95.23% 96.13%
Number of salaries quoted 9,351 8,764 11,294
City of London median annual salary £62,500 £60,000 £57,500
Median salary % change year-on-year +4.17% +4.35% +4.55%
10th Percentile £35,000 £33,500 £33,000
90th Percentile £92,500 £92,500 £86,250
Central London median annual salary £60,000 £57,500 £57,500
% change year-on-year +4.35% - +4.55%

2nd/3rd Line Support
Job Vacancy Trend in the City of London

Job postings that featured 2nd/3rd Line Support in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for 2nd/3rd Line Support in the City of London

2nd/3rd Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd/3rd Line Support in the City of London.

Salary trend for 2nd/3rd Line Support in the City of London

2nd/3rd Line Support
Salary Histogram in the City of London

The salary distribution of IT jobs citing 2nd/3rd Line Support in the City of London over the 6 months to 21 August 2018.

Salary histogram for 2nd/3rd Line Support in the City of London

2nd/3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 21 August 2018, 2nd/3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring 2nd/3rd Line Support in the job title.

1 11 (91.67%) Windows
1 11 (91.67%) Microsoft
2 9 (75.00%) VMware Infrastructure
2 9 (75.00%) VMware
2 9 (75.00%) Ivanti
2 9 (75.00%) XenApp
2 9 (75.00%) XenDesktop
2 9 (75.00%) vSphere
2 9 (75.00%) ITIL
2 9 (75.00%) Active Directory
2 9 (75.00%) Citrix
2 9 (75.00%) SQL
2 9 (75.00%) MS Exchange
3 8 (66.67%) SQL Server
3 8 (66.67%) Windows Server 2003
3 8 (66.67%) Project Management
3 8 (66.67%) Infor SunSystems
3 8 (66.67%) Exchange Server 2010
3 8 (66.67%) ReMetrica
3 8 (66.67%) Windows Server 2012
3 8 (66.67%) PowerShell
3 8 (66.67%) Windows Server 2008
4 3 (25.00%) Windows Server
5 2 (16.67%) Firewall
5 2 (16.67%) Juniper
5 2 (16.67%) Cisco
6 1 (8.33%) CCNA
6 1 (8.33%) Cisco Certification
6 1 (8.33%) HP
6 1 (8.33%) Dell

2nd/3rd Line Support Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (75.00%) MS Exchange
2 8 (66.67%) Exchange Server 2010
3 1 (8.33%) CMS
Business Applications
1 8 (66.67%) Infor SunSystems
1 8 (66.67%) ReMetrica
Cloud Services
1 1 (8.33%) Amazon AWS
Communications & Networking
1 2 (16.67%) Firewall
2 1 (8.33%) BGP
2 1 (8.33%) Cisco IOS
2 1 (8.33%) LAN
2 1 (8.33%) Multicast
2 1 (8.33%) OSPF
2 1 (8.33%) SAN
2 1 (8.33%) TCP/IP
2 1 (8.33%) VLAN
2 1 (8.33%) WAN
Database & Business Intelligence
1 8 (66.67%) SQL Server
General
1 1 (8.33%) Finance
1 1 (8.33%) Law
Operating Systems
1 11 (91.67%) Windows
2 8 (66.67%) Windows Server 2003
2 8 (66.67%) Windows Server 2008
2 8 (66.67%) Windows Server 2012
3 3 (25.00%) Windows Server
4 1 (8.33%) CentOS
4 1 (8.33%) Linux
4 1 (8.33%) Mac OS
4 1 (8.33%) Ubuntu
4 1 (8.33%) Windows 10
4 1 (8.33%) Windows 7
Processes & Methodologies
1 9 (75.00%) ITIL
2 8 (66.67%) Project Management
3 1 (8.33%) DevOps
3 1 (8.33%) High-Frequency Trading
3 1 (8.33%) Low Latency
3 1 (8.33%) Task Automation
Programming Languages
1 9 (75.00%) SQL
2 8 (66.67%) PowerShell
Qualifications
1 1 (8.33%) CCNA
1 1 (8.33%) Cisco Certification
System Software
1 9 (75.00%) Active Directory
1 9 (75.00%) VMware Infrastructure
1 9 (75.00%) vSphere
1 9 (75.00%) XenApp
1 9 (75.00%) XenDesktop
2 1 (8.33%) Hyper-V
2 1 (8.33%) StorNext
2 1 (8.33%) Xsan
Systems Management
1 1 (8.33%) Jamf Pro
1 1 (8.33%) Nagios
Vendors
1 11 (91.67%) Microsoft
2 9 (75.00%) Citrix
2 9 (75.00%) Ivanti
2 9 (75.00%) VMware
3 2 (16.67%) Cisco
3 2 (16.67%) Juniper
4 1 (8.33%) Apple
4 1 (8.33%) Arista
4 1 (8.33%) Dell
4 1 (8.33%) HP
4 1 (8.33%) SolarWinds
4 1 (8.33%) SonicWALL
4 1 (8.33%) Supermicro