Period
to 19 February 2018

The median annual salary for a 2nd/3rd Line Support was £42,500 in advertised job vacancies in the City of London during the 6 months to 19 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

2nd/3rd Line Support
Central London > City of London
6 months to
19 Feb 2018
Same period 2017 Same period 2016
Rank 314 294 361
Rank change year-on-year -20 +67 +49
Permanent jobs requiring a 2nd/3rd Line Support 19 33 15
As % of all permanent IT jobs advertised in the City of London 0.18% 0.32% 0.11%
As % of the Job Titles category 0.19% 0.33% 0.11%
Number of salaries quoted 19 33 15
City of London median annual salary £42,500 £38,500 £32,500
Median salary % change year-on-year +10.39% +18.46% -13.33%
10th Percentile £38,950 £32,000 £30,500
90th Percentile £48,750 £43,750 £42,950
Central London median annual salary £42,500 £38,500 £35,000
% change year-on-year +10.39% +10.00% -14.11%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 10,154 10,012 13,417
% of permanent IT jobs with a recognized job title 95.21% 96.59% 95.97%
Number of salaries quoted 9,050 9,143 11,878
City of London median annual salary £60,000 £57,500 £57,500
Median salary % change year-on-year +4.35% - +4.55%
10th Percentile £36,250 £33,750 £32,675
90th Percentile £93,750 £91,250 £87,500
Central London median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -

2nd/3rd Line Support
Job Vacancy Trend in the City of London

Job postings that featured 2nd/3rd Line Support in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for 2nd/3rd Line Support in the City of London

2nd/3rd Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd/3rd Line Support in the City of London.

Salary trend for 2nd/3rd Line Support in the City of London

2nd/3rd Line Support
Salary Histogram in the City of London

The salary distribution of IT jobs citing 2nd/3rd Line Support in the City of London over the 6 months to 19 February 2018.

Salary histogram for 2nd/3rd Line Support in the City of London

2nd/3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 19 February 2018, 2nd/3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring 2nd/3rd Line Support in the job title.

1 17 (89.47%) Windows
2 12 (63.16%) Windows Server
3 11 (57.89%) Active Directory
4 10 (52.63%) VMware
5 9 (47.37%) Microsoft
6 7 (36.84%) VMware Infrastructure
6 7 (36.84%) Microsoft Office
7 6 (31.58%) SQL
7 6 (31.58%) MS Exchange
7 6 (31.58%) Finance
8 5 (26.32%) Cisco
8 5 (26.32%) Windows 7
9 4 (21.05%) Office 365
9 4 (21.05%) PowerShell
9 4 (21.05%) Hyper-V
9 4 (21.05%) SCCM
9 4 (21.05%) HP
10 3 (15.79%) VLAN
10 3 (15.79%) ISO/IEC 27001
10 3 (15.79%) Software Packaging
10 3 (15.79%) Foreign Exchange (FX)
10 3 (15.79%) Change Management
10 3 (15.79%) Firewall
10 3 (15.79%) SAN
10 3 (15.79%) LAN
10 3 (15.79%) WAN
10 3 (15.79%) DHCP
10 3 (15.79%) DNS
10 3 (15.79%) VBScript
10 3 (15.79%) IIS

2nd/3rd Line Support Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (31.58%) MS Exchange
2 3 (15.79%) IIS
2 3 (15.79%) SharePoint
3 2 (10.53%) IBM Notes
Applications
1 7 (36.84%) Microsoft Office
2 2 (10.53%) MS Visio
Cloud Services
1 4 (21.05%) Office 365
2 3 (15.79%) Amazon AWS
2 3 (15.79%) Mimecast
3 2 (10.53%) Amazon EC2
3 2 (10.53%) Amazon S3
3 2 (10.53%) AWS CloudFormation
3 2 (10.53%) CloudFront
3 2 (10.53%) Virtual Private Cloud
Communications & Networking
1 3 (15.79%) DHCP
1 3 (15.79%) DNS
1 3 (15.79%) Firewall
1 3 (15.79%) LAN
1 3 (15.79%) SAN
1 3 (15.79%) Skype
1 3 (15.79%) VLAN
1 3 (15.79%) WAN
2 1 (5.26%) Cisco IOS
General
1 6 (31.58%) Finance
2 2 (10.53%) Front Office
3 1 (5.26%) Retail
Libraries, Frameworks & Software Standards
1 3 (15.79%) Software Packaging
1 3 (15.79%) Web Services
Miscellaneous
1 3 (15.79%) Fintech
1 3 (15.79%) Foreign Exchange (FX)
2 2 (10.53%) AS400
2 2 (10.53%) Client/Server
2 2 (10.53%) IBM Mainframe
2 2 (10.53%) Mainframe
3 1 (5.26%) Clustering
3 1 (5.26%) Replication
Operating Systems
1 17 (89.47%) Windows
2 12 (63.16%) Windows Server
3 5 (26.32%) Windows 7
4 3 (15.79%) Windows 8
4 3 (15.79%) Windows Server 2008
5 2 (10.53%) OS/390
5 2 (10.53%) Unix
6 1 (5.26%) Windows Server 2012
6 1 (5.26%) Windows XP
Processes & Methodologies
1 3 (15.79%) Break/Fix
1 3 (15.79%) Capacity Planning
1 3 (15.79%) Change Management
1 3 (15.79%) Desktop Virtualisation
1 3 (15.79%) DevOps
1 3 (15.79%) ITIL
2 2 (10.53%) Asset Management
2 2 (10.53%) Identity Access Management
2 2 (10.53%) Service Management
Programming Languages
1 6 (31.58%) SQL
2 4 (21.05%) PowerShell
3 3 (15.79%) VBScript
Qualifications
1 1 (5.26%) CCNA
1 1 (5.26%) Cisco Certification
1 1 (5.26%) MCDST
1 1 (5.26%) MCP
1 1 (5.26%) MCSA
1 1 (5.26%) MCSE
1 1 (5.26%) Microsoft Certification
Quality Assurance & Compliance
1 3 (15.79%) ISO/IEC 27001
System Software
1 11 (57.89%) Active Directory
2 7 (36.84%) VMware Infrastructure
3 4 (21.05%) Hyper-V
4 3 (15.79%) VMware ESXi
5 2 (10.53%) Virtual Desktop
Systems Management
1 4 (21.05%) SCCM
2 2 (10.53%) BMC PATROL
2 2 (10.53%) Tivoli
2 2 (10.53%) Tivoli NetView
3 1 (5.26%) Backup Exec
Vendors
1 10 (52.63%) VMware
2 9 (47.37%) Microsoft
3 5 (26.32%) Cisco
4 4 (21.05%) HP
5 2 (10.53%) IBM
5 2 (10.53%) Lotus
6 1 (5.26%) Apple
6 1 (5.26%) MobileIron
6 1 (5.26%) Remedy