Period
to 14 November 2018

The median annual salary for a 2nd/3rd Line Support was £40,000 in advertised job vacancies in the City of London during the 6 months to 14 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

2nd/3rd Line Support
Central London > City of London
6 months to
14 Nov 2018
Same period 2017 Same period 2016
Rank 318 304 326
Rank change year-on-year -14 +22 +89
Permanent jobs requiring a 2nd/3rd Line Support 24 24 25
As % of all permanent IT jobs advertised in the City of London 0.21% 0.23% 0.21%
As % of the Job Titles category 0.22% 0.25% 0.22%
Number of salaries quoted 24 24 25
City of London median annual salary £40,000 £45,000 £35,000
Median salary % change year-on-year -11.11% +28.57% +7.69%
10th Percentile £31,250 £31,775 £26,450
90th Percentile £43,750 £47,500 £43,300
Central London median annual salary £40,000 £45,000 £35,000
% change year-on-year -11.11% +28.57% +7.69%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 10,704 9,716 11,258
% of permanent IT jobs with a recognized job title 95.64% 94.98% 96.39%
Number of salaries quoted 9,564 8,800 10,257
City of London median annual salary £62,500 £60,000 £57,500
Median salary % change year-on-year +4.17% +4.35% +4.55%
10th Percentile £35,000 £34,000 £33,750
90th Percentile £93,750 £92,500 £88,750
Central London median annual salary £62,500 £58,000 £57,500
% change year-on-year +7.76% +0.87% +4.55%

2nd/3rd Line Support
Job Vacancy Trend in the City of London

Job postings that featured 2nd/3rd Line Support in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for 2nd/3rd Line Support in the City of London

2nd/3rd Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd/3rd Line Support in the City of London.

Salary trend for 2nd/3rd Line Support in the City of London

2nd/3rd Line Support
Salary Histogram in the City of London

The salary distribution of IT jobs citing 2nd/3rd Line Support in the City of London over the 6 months to 14 November 2018.

Salary histogram for 2nd/3rd Line Support in the City of London

2nd/3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 14 November 2018, 2nd/3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring 2nd/3rd Line Support in the job title.

1 18 (75.00%) Windows
1 18 (75.00%) Microsoft
2 15 (62.50%) ITIL
3 13 (54.17%) Active Directory
4 12 (50.00%) VMware
5 11 (45.83%) VMware Infrastructure
6 10 (41.67%) PowerShell
7 9 (37.50%) SQL
7 9 (37.50%) Windows Server
7 9 (37.50%) Windows Server 2008
8 8 (33.33%) Infor SunSystems
8 8 (33.33%) vSphere
8 8 (33.33%) Windows Server 2012
8 8 (33.33%) XenApp
8 8 (33.33%) XenDesktop
8 8 (33.33%) Exchange Server 2010
8 8 (33.33%) ReMetrica
8 8 (33.33%) Cisco
8 8 (33.33%) Ivanti
8 8 (33.33%) SQL Server
8 8 (33.33%) MS Exchange
8 8 (33.33%) Citrix
8 8 (33.33%) Project Management
8 8 (33.33%) Windows Server 2003
9 6 (25.00%) Juniper
9 6 (25.00%) Finance
10 5 (20.83%) Windows 7
10 5 (20.83%) Windows 10
11 4 (16.67%) Disaster Recovery
11 4 (16.67%) Apple

2nd/3rd Line Support Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (33.33%) Exchange Server 2010
1 8 (33.33%) MS Exchange
2 1 (4.17%) CMS
2 1 (4.17%) Skype for Business
Applications
1 4 (16.67%) Microsoft Office
2 1 (4.17%) Acrobat
Business Applications
1 8 (33.33%) Infor SunSystems
1 8 (33.33%) ReMetrica
Cloud Services
1 3 (12.50%) Office 365
Communications & Networking
1 2 (8.33%) BGP
1 2 (8.33%) Firewall
1 2 (8.33%) Multicast
1 2 (8.33%) OSPF
1 2 (8.33%) TCP/IP
2 1 (4.17%) DHCP
2 1 (4.17%) LAN
2 1 (4.17%) Skype
2 1 (4.17%) VLAN
2 1 (4.17%) WAN
Database & Business Intelligence
1 8 (33.33%) SQL Server
General
1 6 (25.00%) Finance
2 1 (4.17%) Law
Libraries, Frameworks & Software Standards
1 1 (4.17%) CSS
1 1 (4.17%) HTML
Miscellaneous
1 3 (12.50%) Driving Licence
Operating Systems
1 18 (75.00%) Windows
2 9 (37.50%) Windows Server
2 9 (37.50%) Windows Server 2008
3 8 (33.33%) Windows Server 2003
3 8 (33.33%) Windows Server 2012
4 5 (20.83%) Windows 10
4 5 (20.83%) Windows 7
Processes & Methodologies
1 15 (62.50%) ITIL
2 8 (33.33%) Project Management
3 4 (16.67%) Disaster Recovery
4 2 (8.33%) DevOps
4 2 (8.33%) High-Frequency Trading
4 2 (8.33%) Infrastructure Engineering
4 2 (8.33%) Low Latency
4 2 (8.33%) Task Automation
5 1 (4.17%) Asset Management
5 1 (4.17%) Security Patching
5 1 (4.17%) Software Licensing
5 1 (4.17%) Virtual Environments
Programming Languages
1 10 (41.67%) PowerShell
2 9 (37.50%) SQL
3 1 (4.17%) JavaScript
Qualifications
1 3 (12.50%) CCNA
1 3 (12.50%) Cisco Certification
1 3 (12.50%) Security Cleared
2 1 (4.17%) A+ Certification
Quality Assurance & Compliance
1 1 (4.17%) GDPR
1 1 (4.17%) ISO 9001
System Software
1 13 (54.17%) Active Directory
2 11 (45.83%) VMware Infrastructure
3 8 (33.33%) vSphere
3 8 (33.33%) XenApp
3 8 (33.33%) XenDesktop
4 3 (12.50%) VMware ESXi
5 2 (8.33%) Hyper-V
Systems Management
1 2 (8.33%) Nagios
Vendors
1 18 (75.00%) Microsoft
2 12 (50.00%) VMware
3 8 (33.33%) Cisco
3 8 (33.33%) Citrix
3 8 (33.33%) Ivanti
4 6 (25.00%) Juniper
5 4 (16.67%) Apple
5 4 (16.67%) Dell
6 2 (8.33%) Arista
6 2 (8.33%) SolarWinds
7 1 (4.17%) Sage