Period
to 27 May 2018

The median annual salary for a Service Desk Support Analyst was £32,000 in advertised job vacancies in the City of London during the 6 months to 27 May 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Support Analyst
Central London > City of London
6 months to
27 May 2018
Same period 2017 Same period 2016
Rank 309 305 337
Rank change year-on-year -4 +32 +53
Permanent jobs requiring a Service Desk Support Analyst 22 30 52
As % of all permanent IT jobs advertised in the City of London 0.21% 0.29% 0.38%
As % of the Job Titles category 0.22% 0.30% 0.40%
Number of salaries quoted 22 30 35
City of London median annual salary £32,000 £30,500 £26,500
Median salary % change year-on-year +4.92% +15.09% -3.64%
10th Percentile £24,850 £24,200 £21,250
90th Percentile £37,475 £35,625 £33,250
Central London median annual salary £32,500 £30,000 £30,000
% change year-on-year +8.33% - +9.09%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 10,180 9,849 12,961
% of permanent IT jobs with a recognized job title 95.95% 96.11% 95.89%
Number of salaries quoted 9,029 8,924 11,707
City of London median annual salary £61,000 £60,000 £57,500
Median salary % change year-on-year +1.67% +4.35% +4.55%
10th Percentile £36,250 £33,750 £32,750
90th Percentile £92,500 £91,250 £87,500
Central London median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -

Service Desk Support Analyst
Job Vacancy Trend in the City of London

Job postings that featured Service Desk Support Analyst in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Desk Support Analyst in the City of London

Service Desk Support Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Support Analyst in the City of London.

Salary trend for Service Desk Support Analyst in the City of London

Service Desk Support Analyst
Salary Histogram in the City of London

The salary distribution of IT jobs citing Service Desk Support Analyst in the City of London over the 6 months to 27 May 2018.

Salary histogram for Service Desk Support Analyst in the City of London

Service Desk Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 27 May 2018, Service Desk Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring Service Desk Support Analyst in the job title.

1 20 (90.91%) Windows
2 17 (77.27%) Active Directory
3 16 (72.73%) Microsoft Office
3 16 (72.73%) ITIL
4 14 (63.64%) Citrix
4 14 (63.64%) Microsoft
5 9 (40.91%) ITIL Certification
6 8 (36.36%) Video Conferencing
6 8 (36.36%) VMware
7 7 (31.82%) VPN
7 7 (31.82%) Cisco
8 6 (27.27%) MS Exchange
8 6 (27.27%) Legal
8 6 (27.27%) Finance
8 6 (27.27%) Mobile Device Management
8 6 (27.27%) Root Cause Analysis
8 6 (27.27%) Reinsurance
9 5 (22.73%) Retail
9 5 (22.73%) XenApp
9 5 (22.73%) Windows 7
9 5 (22.73%) VMware Infrastructure
9 5 (22.73%) VoIP
9 5 (22.73%) Windows Server 2003
10 4 (18.18%) Windows 10
10 4 (18.18%) Problem-Solving
11 3 (13.64%) Office 365
11 3 (13.64%) Windows 8
11 3 (13.64%) ITIL Foundation Certificate
11 3 (13.64%) OneDrive
11 3 (13.64%) BitLocker

Service Desk Support Analyst Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (27.27%) MS Exchange
Applications
1 16 (72.73%) Microsoft Office
2 2 (9.09%) Microsoft Excel
3 1 (4.55%) Microsoft PowerPoint
Cloud Services
1 3 (13.64%) Office 365
1 3 (13.64%) OneDrive
Communications & Networking
1 7 (31.82%) VPN
2 5 (22.73%) VoIP
3 2 (9.09%) Internet
General
1 6 (27.27%) Finance
1 6 (27.27%) Legal
2 5 (22.73%) Retail
3 3 (13.64%) Publishing
4 2 (9.09%) Law
Miscellaneous
1 8 (36.36%) Video Conferencing
2 6 (27.27%) Reinsurance
3 2 (9.09%) Blackberry
3 2 (9.09%) iPhone
4 1 (4.55%) BYOD
Operating Systems
1 20 (90.91%) Windows
2 5 (22.73%) Windows 7
2 5 (22.73%) Windows Server 2003
3 4 (18.18%) Windows 10
4 3 (13.64%) Windows 8
5 2 (9.09%) Android
Processes & Methodologies
1 16 (72.73%) ITIL
2 6 (27.27%) Mobile Device Management
2 6 (27.27%) Root Cause Analysis
3 4 (18.18%) Problem-Solving
4 3 (13.64%) Security Management
4 3 (13.64%) Service Delivery
5 2 (9.09%) ITIL V3
5 2 (9.09%) Service Management
6 1 (4.55%) Statistics
6 1 (4.55%) Time Management
Qualifications
1 9 (40.91%) ITIL Certification
2 3 (13.64%) ITIL Foundation Certificate
3 1 (4.55%) MOS
System Software
1 17 (77.27%) Active Directory
2 5 (22.73%) VMware Infrastructure
2 5 (22.73%) XenApp
3 3 (13.64%) BitLocker
Systems Management
1 3 (13.64%) SCCM
2 2 (9.09%) vCenter Server
3 1 (4.55%) DameWare
Vendors
1 14 (63.64%) Citrix
1 14 (63.64%) Microsoft
2 8 (36.36%) VMware
3 7 (31.82%) Cisco
4 3 (13.64%) Adobe
5 2 (9.09%) Apple
5 2 (9.09%) Wyse
6 1 (4.55%) iManage