Period
to 18 February 2019

The median annual salary for a Service Desk Support Analyst was £31,750 in advertised job vacancies in the City of London during the 6 months to 18 February 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Support Analyst
Central London > City of London
6 months to
18 Feb 2019
Same period 2018 Same period 2017
Rank 319 316 311
Rank change year-on-year -3 -5 +22
Permanent jobs requiring a Service Desk Support Analyst 16 27 25
As % of all permanent IT jobs advertised in the City of London 0.15% 0.25% 0.24%
As % of the Job Titles category 0.16% 0.27% 0.25%
Number of salaries quoted 16 25 24
City of London median annual salary £31,750 £32,500 £31,500
Median salary % change year-on-year -2.31% +3.17% +14.55%
10th Percentile £23,375 £25,750 £24,025
90th Percentile £40,000 £39,500 £41,250
Central London median annual salary £33,500 £32,500 £31,500
% change year-on-year +3.08% +3.17% +14.55%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 9,890 10,096 10,092
% of permanent IT jobs with a recognized job title 95.64% 95.26% 96.68%
Number of salaries quoted 8,822 8,999 9,213
City of London median annual salary £65,000 £60,000 £57,500
Median salary % change year-on-year +8.33% +4.35% -
10th Percentile £35,000 £36,250 £33,750
90th Percentile £95,000 £93,750 £91,250
Central London median annual salary £62,500 £60,000 £57,500
% change year-on-year +4.17% +4.35% +4.55%

Service Desk Support Analyst
Job Vacancy Trend in the City of London

Job postings that featured Service Desk Support Analyst in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Desk Support Analyst in the City of London

Service Desk Support Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Support Analyst in the City of London.

Salary trend for Service Desk Support Analyst in the City of London

Service Desk Support Analyst
Salary Histogram in the City of London

The salary distribution of IT jobs citing Service Desk Support Analyst in the City of London over the 6 months to 18 February 2019.

Salary histogram for Service Desk Support Analyst in the City of London

Service Desk Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 18 February 2019, Service Desk Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring Service Desk Support Analyst in the job title.

1 12 (75.00%) Windows
2 10 (62.50%) Active Directory
3 9 (56.25%) Microsoft Office
4 8 (50.00%) Windows 7
5 6 (37.50%) Windows 10
5 6 (37.50%) Finance
5 6 (37.50%) ITIL
5 6 (37.50%) Microsoft
6 5 (31.25%) Banking
7 4 (25.00%) IP Telephony
7 4 (25.00%) DHCP
7 4 (25.00%) TCP/IP
7 4 (25.00%) DNS
7 4 (25.00%) Virtual Desktop
8 3 (18.75%) IBM Notes
8 3 (18.75%) SharePoint
8 3 (18.75%) Citrix
8 3 (18.75%) Lotus
8 3 (18.75%) iSeries
8 3 (18.75%) VMware
9 2 (12.50%) Asset Management
9 2 (12.50%) PowerShell
9 2 (12.50%) Hyper-V
9 2 (12.50%) XenApp
9 2 (12.50%) Remedy
9 2 (12.50%) Microsoft Certification
9 2 (12.50%) MS Exchange
9 2 (12.50%) SQL
9 2 (12.50%) MCSE
9 2 (12.50%) SLA

Service Desk Support Analyst Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (18.75%) IBM Notes
1 3 (18.75%) SharePoint
2 2 (12.50%) MS Exchange
Applications
1 9 (56.25%) Microsoft Office
Cloud Services
1 2 (12.50%) Office 365
Communications & Networking
1 4 (25.00%) DHCP
1 4 (25.00%) DNS
1 4 (25.00%) IP Telephony
1 4 (25.00%) TCP/IP
2 1 (6.25%) Softphone
Development Applications
1 2 (12.50%) Hudson
General
1 6 (37.50%) Finance
2 5 (31.25%) Banking
3 1 (6.25%) Law
3 1 (6.25%) Legal
Miscellaneous
1 3 (18.75%) iSeries
2 2 (12.50%) Self-Motivation
3 1 (6.25%) iPad
3 1 (6.25%) iPhone
3 1 (6.25%) Smartphone
Operating Systems
1 12 (75.00%) Windows
2 8 (50.00%) Windows 7
3 6 (37.50%) Windows 10
4 1 (6.25%) Mac OS
4 1 (6.25%) Windows 8
4 1 (6.25%) Windows Server
4 1 (6.25%) Windows Server 2008
Processes & Methodologies
1 6 (37.50%) ITIL
2 2 (12.50%) Asset Management
2 2 (12.50%) Mentoring
2 2 (12.50%) Service Delivery
2 2 (12.50%) Software License Management
3 1 (6.25%) Change Control
3 1 (6.25%) ITIL V3
3 1 (6.25%) Root Cause Analysis
3 1 (6.25%) Service Management
3 1 (6.25%) Stakeholder Management
3 1 (6.25%) Trend Analysis
Programming Languages
1 2 (12.50%) PowerShell
1 2 (12.50%) SQL
Qualifications
1 2 (12.50%) MCSE
1 2 (12.50%) Microsoft Certification
Quality Assurance & Compliance
1 2 (12.50%) SLA
System Software
1 10 (62.50%) Active Directory
2 4 (25.00%) Virtual Desktop
3 2 (12.50%) Hyper-V
3 2 (12.50%) Virtual Servers
3 2 (12.50%) XenApp
4 1 (6.25%) Microsoft Virtual Server
Systems Management
1 1 (6.25%) SCCM
Vendors
1 6 (37.50%) Microsoft
2 3 (18.75%) Citrix
2 3 (18.75%) Lotus
2 3 (18.75%) VMware
3 2 (12.50%) Remedy
3 2 (12.50%) ServiceNow
4 1 (6.25%) BEA
4 1 (6.25%) Cisco