Period
to 18 August 2018

The median annual salary for a Service Desk Support Analyst was £30,500 in advertised job vacancies in the City of London during the 6 months to 18 August 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Support Analyst
Central London > City of London
6 months to
18 Aug 2018
Same period 2017 Same period 2016
Rank 330 315 341
Rank change year-on-year -15 +26 +48
Permanent jobs requiring a Service Desk Support Analyst 16 30 30
As % of all permanent IT jobs advertised in the City of London 0.15% 0.29% 0.23%
As % of the Job Titles category 0.15% 0.31% 0.24%
Number of salaries quoted 16 30 27
City of London median annual salary £30,500 £30,500 £26,500
Median salary % change year-on-year - +15.09% -8.62%
10th Percentile £24,500 £23,025 £21,250
90th Percentile £37,250 £35,000 £33,450
Central London median annual salary £31,750 £30,000 £32,500
% change year-on-year +5.83% -7.69% +14.04%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 10,549 9,728 12,403
% of permanent IT jobs with a recognized job title 95.97% 95.25% 96.13%
Number of salaries quoted 9,383 8,801 11,323
City of London median annual salary £62,500 £60,000 £57,500
Median salary % change year-on-year +4.17% +4.35% +4.55%
10th Percentile £35,000 £33,500 £33,000
90th Percentile £92,500 £92,500 £87,200
Central London median annual salary £60,000 £57,500 £57,500
% change year-on-year +4.35% - +4.55%

Service Desk Support Analyst
Job Vacancy Trend in the City of London

Job postings that featured Service Desk Support Analyst in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Desk Support Analyst in the City of London

Service Desk Support Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Support Analyst in the City of London.

Salary trend for Service Desk Support Analyst in the City of London

Service Desk Support Analyst
Salary Histogram in the City of London

The salary distribution of IT jobs citing Service Desk Support Analyst in the City of London over the 6 months to 18 August 2018.

Salary histogram for Service Desk Support Analyst in the City of London

Service Desk Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 18 August 2018, Service Desk Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring Service Desk Support Analyst in the job title.

1 14 (87.50%) Windows
2 10 (62.50%) Microsoft
2 10 (62.50%) Microsoft Office
2 10 (62.50%) ITIL
3 9 (56.25%) Active Directory
4 6 (37.50%) Legal
5 5 (31.25%) Windows 7
5 5 (31.25%) MS Exchange
6 4 (25.00%) Mobile Device Management
7 3 (18.75%) Law
7 3 (18.75%) Reinsurance
7 3 (18.75%) Root Cause Analysis
7 3 (18.75%) Problem-Solving
7 3 (18.75%) Video Conferencing
7 3 (18.75%) VPN
7 3 (18.75%) Apple
8 2 (12.50%) Remedy
8 2 (12.50%) Citrix
8 2 (12.50%) ITIL Certification
8 2 (12.50%) Microsoft Excel
8 2 (12.50%) Cisco
8 2 (12.50%) XenApp
8 2 (12.50%) Finance
8 2 (12.50%) BYOD
8 2 (12.50%) MobileIron
8 2 (12.50%) Windows 10
9 1 (6.25%) iManage
9 1 (6.25%) ServiceNow
9 1 (6.25%) Analytical Skills
9 1 (6.25%) Patch Management

Service Desk Support Analyst Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (31.25%) MS Exchange
2 1 (6.25%) Exchange Server 2010
Applications
1 10 (62.50%) Microsoft Office
2 2 (12.50%) Microsoft Excel
3 1 (6.25%) Microsoft PowerPoint
Business Applications
1 1 (6.25%) Remedy ITSM
Communications & Networking
1 3 (18.75%) VPN
2 1 (6.25%) Cisco IOS
2 1 (6.25%) DHCP
2 1 (6.25%) DNS
2 1 (6.25%) LAN
2 1 (6.25%) TCP/IP
2 1 (6.25%) VoIP
2 1 (6.25%) WAN
General
1 6 (37.50%) Legal
2 3 (18.75%) Law
3 2 (12.50%) Finance
4 1 (6.25%) Retail
4 1 (6.25%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (6.25%) COM
Miscellaneous
1 3 (18.75%) Reinsurance
1 3 (18.75%) Video Conferencing
2 2 (12.50%) BYOD
3 1 (6.25%) Analytical Skills
3 1 (6.25%) Blackberry
3 1 (6.25%) Enterprise Software
3 1 (6.25%) Self-Motivation
Operating Systems
1 14 (87.50%) Windows
2 5 (31.25%) Windows 7
3 2 (12.50%) Windows 10
4 1 (6.25%) Android
4 1 (6.25%) Windows 8
4 1 (6.25%) Windows Server 2003
Processes & Methodologies
1 10 (62.50%) ITIL
2 4 (25.00%) Mobile Device Management
3 3 (18.75%) Problem-Solving
3 3 (18.75%) Root Cause Analysis
4 1 (6.25%) Document Management
4 1 (6.25%) Hardware Maintenance
4 1 (6.25%) ITIL V3
4 1 (6.25%) Patch Management
4 1 (6.25%) Risk Management
4 1 (6.25%) Service Delivery
4 1 (6.25%) Stakeholder Engagement
4 1 (6.25%) Statistics
4 1 (6.25%) Time Management
Programming Languages
1 1 (6.25%) PowerShell
Qualifications
1 2 (12.50%) ITIL Certification
2 1 (6.25%) Degree
2 1 (6.25%) HND
2 1 (6.25%) MCP
2 1 (6.25%) MCSE
2 1 (6.25%) Microsoft Certification
2 1 (6.25%) MOS
System Software
1 9 (56.25%) Active Directory
2 2 (12.50%) XenApp
Systems Management
1 1 (6.25%) DameWare
1 1 (6.25%) SCCM
Vendors
1 10 (62.50%) Microsoft
2 3 (18.75%) Apple
3 2 (12.50%) Cisco
3 2 (12.50%) Citrix
3 2 (12.50%) MobileIron
3 2 (12.50%) Remedy
4 1 (6.25%) BMC
4 1 (6.25%) HP
4 1 (6.25%) iManage
4 1 (6.25%) ServiceNow