Period
to 22 February 2018

The median annual salary for a Service Desk Support Analyst was £32,500 in advertised job vacancies in the City of London during the 6 months to 22 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Support Analyst
Central London > City of London
6 months to
22 Feb 2018
Same period 2017 Same period 2016
Rank 306 310 336
Rank change year-on-year +4 +26 +75
Permanent jobs requiring a Service Desk Support Analyst 26 25 51
As % of all permanent IT jobs advertised in the City of London 0.24% 0.24% 0.37%
As % of the Job Titles category 0.25% 0.25% 0.38%
Number of salaries quoted 24 24 33
City of London median annual salary £32,500 £31,500 £27,500
Median salary % change year-on-year +3.17% +14.55% -
10th Percentile £25,900 £24,025 £22,500
90th Percentile £39,625 £41,250 £34,950
Central London median annual salary £32,500 £31,000 £28,000
% change year-on-year +4.84% +10.71% +1.82%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 10,212 10,119 13,398
% of permanent IT jobs with a recognized job title 95.21% 96.59% 96.02%
Number of salaries quoted 9,109 9,238 11,862
City of London median annual salary £60,000 £57,500 £57,500
Median salary % change year-on-year +4.35% - +4.55%
10th Percentile £36,250 £33,750 £32,750
90th Percentile £93,750 £91,250 £87,500
Central London median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -

Service Desk Support Analyst
Job Vacancy Trend in the City of London

Job postings that featured Service Desk Support Analyst in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Desk Support Analyst in the City of London

Service Desk Support Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Support Analyst in the City of London.

Salary trend for Service Desk Support Analyst in the City of London

Service Desk Support Analyst
Salary Histogram in the City of London

The salary distribution of IT jobs citing Service Desk Support Analyst in the City of London over the 6 months to 22 February 2018.

Salary histogram for Service Desk Support Analyst in the City of London

Service Desk Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 22 February 2018, Service Desk Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring Service Desk Support Analyst in the job title.

1 20 (76.92%) Windows
2 19 (73.08%) Active Directory
2 19 (73.08%) Citrix
3 17 (65.38%) ITIL
4 14 (53.85%) Microsoft
4 14 (53.85%) Microsoft Office
4 14 (53.85%) VMware
5 10 (38.46%) Finance
6 9 (34.62%) ITIL Certification
7 8 (30.77%) Windows 7
8 7 (26.92%) Legal
8 7 (26.92%) Service Delivery
8 7 (26.92%) MS Exchange
8 7 (26.92%) Windows 10
9 6 (23.08%) Cisco
9 6 (23.08%) VMware Infrastructure
10 5 (19.23%) SCCM
10 5 (19.23%) Video Conferencing
10 5 (19.23%) Publishing
10 5 (19.23%) Security Management
10 5 (19.23%) Adobe
10 5 (19.23%) Office 365
10 5 (19.23%) ITIL Foundation Certificate
10 5 (19.23%) OneDrive
10 5 (19.23%) BitLocker
11 4 (15.38%) XenApp
11 4 (15.38%) VPN
11 4 (15.38%) VoIP
11 4 (15.38%) Wyse
11 4 (15.38%) Windows Server 2003

Service Desk Support Analyst Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (26.92%) MS Exchange
Applications
1 14 (53.85%) Microsoft Office
2 1 (3.85%) Microsoft Excel
Business Applications
1 1 (3.85%) Carpe Diem
Cloud Services
1 5 (19.23%) Office 365
1 5 (19.23%) OneDrive
Communications & Networking
1 4 (15.38%) VoIP
1 4 (15.38%) VPN
2 3 (11.54%) Internet
3 2 (7.69%) DHCP
3 2 (7.69%) DNS
4 1 (3.85%) LAN
4 1 (3.85%) WAN
Database & Business Intelligence
1 1 (3.85%) SQL Server
General
1 10 (38.46%) Finance
2 7 (26.92%) Legal
3 5 (19.23%) Publishing
4 4 (15.38%) Retail
5 3 (11.54%) Law
Libraries, Frameworks & Software Standards
1 1 (3.85%) XML
1 1 (3.85%) XSLT
Miscellaneous
1 5 (19.23%) Video Conferencing
2 3 (11.54%) iPhone
2 3 (11.54%) Reinsurance
3 2 (7.69%) Blackberry
4 1 (3.85%) Analytical Skills
4 1 (3.85%) BYOD
4 1 (3.85%) Enterprise Software
Operating Systems
1 20 (76.92%) Windows
2 8 (30.77%) Windows 7
3 7 (26.92%) Windows 10
4 4 (15.38%) Windows Server 2003
5 3 (11.54%) Windows 8
6 1 (3.85%) Android
6 1 (3.85%) Windows Server
Processes & Methodologies
1 17 (65.38%) ITIL
2 7 (26.92%) Service Delivery
3 5 (19.23%) Security Management
4 3 (11.54%) ITIL V3
4 3 (11.54%) Mobile Device Management
4 3 (11.54%) Root Cause Analysis
4 3 (11.54%) Service Management
5 2 (7.69%) Change Control
6 1 (3.85%) Chat Support
6 1 (3.85%) Document Management
6 1 (3.85%) Fault Analysis
6 1 (3.85%) Incident Management
6 1 (3.85%) Problem Management
Programming Languages
1 2 (7.69%) SQL
Qualifications
1 9 (34.62%) ITIL Certification
2 5 (19.23%) ITIL Foundation Certificate
3 2 (7.69%) Degree
4 1 (3.85%) MCSE
4 1 (3.85%) Microsoft Certification
System Software
1 19 (73.08%) Active Directory
2 6 (23.08%) VMware Infrastructure
3 5 (19.23%) BitLocker
4 4 (15.38%) XenApp
Systems Management
1 5 (19.23%) SCCM
2 3 (11.54%) vCenter Server
Vendors
1 19 (73.08%) Citrix
2 14 (53.85%) Microsoft
2 14 (53.85%) VMware
3 6 (23.08%) Cisco
4 5 (19.23%) Adobe
5 4 (15.38%) Wyse
6 3 (11.54%) iManage
7 1 (3.85%) Apple
7 1 (3.85%) Salesforce.com
7 1 (3.85%) ServiceNow
7 1 (3.85%) Sun