Period
to 17 August 2018

The following table provides summary statistics for permanent job vacancies advertised in Cornwall with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 17 August 2018 with a comparison to the same period in the previous 2 years.

Service Management
South West > Cornwall
6 months to
17 Aug 2018
Same period 2017 Same period 2016
Rank 20 14 23
Rank change year-on-year -6 +9 0
Permanent jobs citing Service Management 43 51 34
As % of all permanent IT jobs advertised in Cornwall 14.48% 13.93% 12.27%
As % of the Processes & Methodologies category 15.69% 15.41% 13.82%
Number of salaries quoted 1 34 1
Cornwall median annual salary £37,500 £45,000 £37,500
Median salary % change year-on-year -16.67% +20.00% +1.35%
10th Percentile £33,750 £26,000 £35,750
90th Percentile £41,250 £55,000 £39,250
South West median annual salary £42,500 £45,000 £41,500
% change year-on-year -5.56% +8.43% -3.49%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Cornwall with a requirement for process or methodology skills.

All Process and Methodology Skills
Cornwall
Permanent vacancies with a requirement for process or methodology skills 274 331 246
As % of all permanent IT jobs advertised in Cornwall 92.26% 90.44% 88.81%
Number of salaries quoted 139 235 161
Cornwall median annual salary £33,500 £37,500 £27,500
Median salary % change year-on-year -10.67% +36.36% -8.33%
10th Percentile £19,000 £20,800 £20,000
90th Percentile £48,750 £55,000 £43,750
South West median annual salary £42,500 £42,000 £40,000
% change year-on-year +1.19% +5.00% -

Service Management
Job Vacancy Trend in Cornwall

Job postings citing Service Management as a percentage of all IT jobs advertised in Cornwall.

Job vacancy trend for Service Management in Cornwall

Service Management
Salary Trend in Cornwall

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Cornwall.

Salary trend for Service Management in Cornwall

Service Management
Job Locations in Cornwall

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Cornwall region over the 6 months to 17 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newquay -11 36 - -
St Ives -2 1 £37,500 -
Service Management
South West

For the 6 months to 17 August 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Cornwall region with a requirement for Service Management.

1 40 (93.02%) ITIL
2 37 (86.05%) Problem-Solving
3 35 (81.40%) Continuous Improvement
4 32 (74.42%) Decision-Making
5 30 (69.77%) ITSM
5 30 (69.77%) Stakeholder Management
6 27 (62.79%) Service Delivery
6 27 (62.79%) SLA
6 27 (62.79%) User Experience
7 26 (60.47%) Degree
7 26 (60.47%) Problem Management
8 25 (58.14%) ITIL Certification
8 25 (58.14%) Windows
9 23 (53.49%) TOGAF
9 23 (53.49%) Enterprise Software
9 23 (53.49%) Windows Server
10 22 (51.16%) VMware
10 22 (51.16%) Microsoft
11 21 (48.84%) Microsoft Certification
11 21 (48.84%) Proactive Management
12 20 (46.51%) Management Information System
13 19 (44.19%) Active Directory
13 19 (44.19%) Runbook
13 19 (44.19%) VMware Infrastructure
13 19 (44.19%) Hyper-V
14 18 (41.86%) HP
14 18 (41.86%) MCITP
15 17 (39.53%) Agile Software Development
16 16 (37.21%) PowerShell
17 15 (34.88%) 3PAR

Service Management
Co-occurring IT Skills in Cornwall by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (6.98%) SharePoint
2 1 (2.33%) Exchange Server 2013
2 1 (2.33%) MS Exchange
2 1 (2.33%) Skype for Business
Cloud Services
1 5 (11.63%) Microsoft Azure
2 3 (6.98%) Azure Active Directory
3 1 (2.33%) IaaS
Communications & Networking
1 15 (34.88%) DNS
2 3 (6.98%) Cisco ISE
2 3 (6.98%) Kerberos
2 3 (6.98%) NGN
2 3 (6.98%) Wireless
3 1 (2.33%) Skype
Database & Business Intelligence
1 13 (30.23%) SQL Server
2 5 (11.63%) Power BI
2 5 (11.63%) Relational Database
3 2 (4.65%) Oracle Database
3 2 (4.65%) Oracle Database 10g
3 2 (4.65%) Oracle Database 11g
3 2 (4.65%) Oracle Database 12c
3 2 (4.65%) SQL Server Integration Services
Development Applications
1 3 (6.98%) JIRA
Job Titles
1 9 (20.93%) Analyst
2 6 (13.95%) Support Engineer
3 5 (11.63%) Senior Analyst
3 5 (11.63%) Senior Solutions Analyst
3 5 (11.63%) Solutions Analyst
4 4 (9.30%) Service Analyst
4 4 (9.30%) Service Desk Analyst
5 3 (6.98%) Collaboration Engineer
5 3 (6.98%) Network Engineer
5 3 (6.98%) Project Manager
5 3 (6.98%) Senior Manager
5 3 (6.98%) Senior Project Manager
6 2 (4.65%) Database Engineer
6 2 (4.65%) Security Manager
6 2 (4.65%) Security Project Manager
7 1 (2.33%) Cybersecurity Manager
7 1 (2.33%) Infrastructure Engineer
7 1 (2.33%) IT Engineer
7 1 (2.33%) Server Engineer
7 1 (2.33%) Storage Engineer
Libraries, Frameworks & Software Standards
1 5 (11.63%) CSS
1 5 (11.63%) HTML
1 5 (11.63%) XML
2 3 (6.98%) SAML
Miscellaneous
1 27 (62.79%) User Experience
2 23 (53.49%) Enterprise Software
3 20 (46.51%) Management Information System
4 5 (11.63%) Analytical Skills
4 5 (11.63%) Driving Licence
5 4 (9.30%) Data Centre
6 1 (2.33%) Replication
Operating Systems
1 25 (58.14%) Windows
2 23 (53.49%) Windows Server
3 5 (11.63%) Windows Server 2012
4 4 (9.30%) Linux
Processes & Methodologies
1 40 (93.02%) ITIL
2 37 (86.05%) Problem-Solving
3 35 (81.40%) Continuous Improvement
4 32 (74.42%) Decision-Making
5 30 (69.77%) ITSM
5 30 (69.77%) Stakeholder Management
6 27 (62.79%) Service Delivery
7 26 (60.47%) Problem Management
8 23 (53.49%) TOGAF
9 21 (48.84%) Proactive Management
10 19 (44.19%) Runbook
11 17 (39.53%) Agile Software Development
12 14 (32.56%) Data Protection
12 14 (32.56%) Storage Management
13 7 (16.28%) Coaching
14 6 (13.95%) Business Continuity
15 5 (11.63%) Business Analysis
15 5 (11.63%) Business Process Improvement
15 5 (11.63%) Process Improvement
16 4 (9.30%) Time Management
Programming Languages
1 16 (37.21%) PowerShell
2 7 (16.28%) SQL
3 5 (11.63%) JavaScript
4 3 (6.98%) VB
Qualifications
1 26 (60.47%) Degree
2 25 (58.14%) ITIL Certification
3 21 (48.84%) Microsoft Certification
4 18 (41.86%) MCITP
5 3 (6.98%) CCNA
5 3 (6.98%) CCNP
5 3 (6.98%) Cisco Certification
6 2 (4.65%) MCSA
7 1 (2.33%) DBS Check
7 1 (2.33%) MCSE
Quality Assurance & Compliance
1 27 (62.79%) SLA
2 1 (2.33%) ISO 9001
2 1 (2.33%) ISO/IEC 20000
2 1 (2.33%) ISO/IEC 27001
System Software
1 19 (44.19%) Active Directory
1 19 (44.19%) Hyper-V
1 19 (44.19%) VMware Infrastructure
2 3 (6.98%) Shibboleth
3 2 (4.65%) VMware ESXi
4 1 (2.33%) vSphere
Systems Management
1 10 (23.26%) NetBackup
2 3 (6.98%) ServiceCenter
3 1 (2.33%) HP Data Protector
3 1 (2.33%) SCOM
Vendors
1 22 (51.16%) Microsoft
1 22 (51.16%) VMware
2 18 (41.86%) HP
3 15 (34.88%) 3PAR
4 13 (30.23%) Oracle
4 13 (30.23%) Veeam
5 10 (23.26%) Veritas
6 6 (13.95%) Cisco
7 3 (6.98%) F5
7 3 (6.98%) Infoblox
7 3 (6.98%) Mitel
7 3 (6.98%) SolarWinds
8 1 (2.33%) CA