Period
to 25 May 2018

The following table provides summary statistics for permanent job vacancies advertised in Cornwall with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 25 May 2018 with a comparison to the same period in the previous 2 years.

Service Management
South West > Cornwall
6 months to
25 May 2018
Same period 2017 Same period 2016
Rank 7 4 36
Rank change year-on-year -3 +32 -10
Permanent jobs citing Service Management 90 63 8
As % of all permanent IT jobs advertised in Cornwall 28.13% 20.59% 4.55%
As % of the Processes & Methodologies category 29.13% 21.88% 5.16%
Number of salaries quoted 2 38 11
Cornwall median annual salary £46,250 £45,000 £29,000
Median salary % change year-on-year +2.78% +55.17% +9.43%
10th Percentile £35,875 £23,750 £18,750
90th Percentile £53,625 £55,000 £54,000
South West median annual salary £42,500 £42,500 £37,500
% change year-on-year - +13.33% -1.32%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Cornwall with a requirement for process or methodology skills.

All Process and Methodology Skills
Cornwall
Permanent vacancies with a requirement for process or methodology skills 309 288 155
As % of all permanent IT jobs advertised in Cornwall 96.56% 94.12% 88.07%
Number of salaries quoted 144 172 143
Cornwall median annual salary £35,000 £37,500 £30,000
Median salary % change year-on-year -6.67% +25.00% +12.15%
10th Percentile £20,500 £19,500 £18,750
90th Percentile £55,000 £55,000 £47,500
South West median annual salary £42,500 £42,000 £40,000
% change year-on-year +1.19% +5.00% +1.27%

Service Management
Job Vacancy Trend in Cornwall

Job postings citing Service Management as a percentage of all IT jobs advertised in Cornwall.

Job vacancy trend for Service Management in Cornwall

Service Management
Salary Trend in Cornwall

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Cornwall.

Salary trend for Service Management in Cornwall

Service Management
Salary Histogram in Cornwall

The salary distribution of IT jobs citing Service Management in Cornwall over the 6 months to 25 May 2018.

Salary histogram for Service Management in Cornwall

Service Management
Job Locations in Cornwall

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Cornwall region over the 6 months to 25 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newquay -3 85 - - 1
St Ives -1 2 £46,250 +8.82%
Service Management
South West

For the 6 months to 25 May 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Cornwall region with a requirement for Service Management.

1 87 (96.67%) ITIL
2 86 (95.56%) Problem-Solving
3 80 (88.89%) Continuous Improvement
4 77 (85.56%) Decision-Making
5 74 (82.22%) ITSM
6 64 (71.11%) SLA
7 63 (70.00%) Service Delivery
7 63 (70.00%) Stakeholder Management
7 63 (70.00%) User Experience
8 60 (66.67%) Degree
9 56 (62.22%) Enterprise Software
10 47 (52.22%) Windows
11 46 (51.11%) Proactive Management
12 45 (50.00%) Microsoft Certification
12 45 (50.00%) ITIL Certification
13 42 (46.67%) Problem Management
14 39 (43.33%) TOGAF
14 39 (43.33%) Microsoft
15 37 (41.11%) Windows Server
16 32 (35.56%) Incident Management
17 31 (34.44%) Management Information System
17 31 (34.44%) Linux
18 30 (33.33%) VMware
18 30 (33.33%) VMware Infrastructure
18 30 (33.33%) Hyper-V
19 27 (30.00%) PowerShell
20 26 (28.89%) Runbook
21 25 (27.78%) Coaching
22 24 (26.67%) SQL
22 24 (26.67%) SQL Server

Service Management
Co-occurring IT Skills in Cornwall by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (5.56%) SharePoint
2 1 (1.11%) CMS
2 1 (1.11%) Exchange Server 2013
2 1 (1.11%) MS Exchange
2 1 (1.11%) Skype for Business
Applications
1 3 (3.33%) Microsoft Office
Cloud Services
1 17 (18.89%) Microsoft Azure
2 15 (16.67%) IaaS
3 3 (3.33%) Office 365
3 3 (3.33%) OneDrive
4 1 (1.11%) Azure Active Directory
Communications & Networking
1 20 (22.22%) DNS
2 15 (16.67%) Cisco ISE
2 15 (16.67%) Wireless
3 1 (1.11%) BGP
3 1 (1.11%) Cisco ASA
3 1 (1.11%) Cisco Nexus
3 1 (1.11%) EIGRP
3 1 (1.11%) Firewall
3 1 (1.11%) Kerberos
3 1 (1.11%) Network Security
3 1 (1.11%) OSPF
3 1 (1.11%) Skype
Database & Business Intelligence
1 24 (26.67%) SQL Server
2 15 (16.67%) Power BI
3 14 (15.56%) Relational Database
4 10 (11.11%) Oracle Database
4 10 (11.11%) Oracle Database 10g
4 10 (11.11%) Oracle Database 11g
4 10 (11.11%) Oracle Database 12c
4 10 (11.11%) SQL Server Integration Services
Development Applications
1 16 (17.78%) JIRA
Job Titles
1 17 (18.89%) Analyst
2 15 (16.67%) Network Engineer
3 14 (15.56%) Senior Analyst
3 14 (15.56%) Senior Solutions Analyst
3 14 (15.56%) Solutions Analyst
4 10 (11.11%) Database Engineer
5 6 (6.67%) Backup Engineer
5 6 (6.67%) Lead Network Engineer
6 5 (5.56%) Change Manager
7 4 (4.44%) Collaboration Engineer
7 4 (4.44%) Support Engineer
8 3 (3.33%) 2nd Line Engineer
8 3 (3.33%) 2nd Line Support
8 3 (3.33%) 2nd Line Support Engineer
9 2 (2.22%) Service Analyst
9 2 (2.22%) Service Desk Analyst
10 1 (1.11%) Network Security Analyst
10 1 (1.11%) Server Engineer
10 1 (1.11%) Storage Engineer
10 1 (1.11%) Team Leader
Libraries, Frameworks & Software Standards
1 17 (18.89%) CSS
1 17 (18.89%) HTML
2 14 (15.56%) XML
3 1 (1.11%) SAML
Miscellaneous
1 63 (70.00%) User Experience
2 56 (62.22%) Enterprise Software
3 31 (34.44%) Management Information System
4 20 (22.22%) Analytical Skills
5 5 (5.56%) Virtual Team
6 4 (4.44%) Driving Licence
7 2 (2.22%) Data Centre
8 1 (1.11%) Replication
8 1 (1.11%) Social Media
Operating Systems
1 47 (52.22%) Windows
2 37 (41.11%) Windows Server
3 31 (34.44%) Linux
4 17 (18.89%) Windows Server 2012
Processes & Methodologies
1 87 (96.67%) ITIL
2 86 (95.56%) Problem-Solving
3 80 (88.89%) Continuous Improvement
4 77 (85.56%) Decision-Making
5 74 (82.22%) ITSM
6 63 (70.00%) Service Delivery
6 63 (70.00%) Stakeholder Management
7 46 (51.11%) Proactive Management
8 42 (46.67%) Problem Management
9 39 (43.33%) TOGAF
10 32 (35.56%) Incident Management
11 26 (28.89%) Runbook
12 25 (27.78%) Coaching
13 19 (21.11%) Business Continuity
14 17 (18.89%) IT Strategy
15 16 (17.78%) Collaborative Working
16 15 (16.67%) Change Control
16 15 (16.67%) Mentoring
17 14 (15.56%) Business Process Improvement
17 14 (15.56%) Process Improvement
Programming Languages
1 27 (30.00%) PowerShell
2 24 (26.67%) SQL
3 17 (18.89%) JavaScript
4 16 (17.78%) VB
Qualifications
1 60 (66.67%) Degree
2 45 (50.00%) ITIL Certification
2 45 (50.00%) Microsoft Certification
3 20 (22.22%) MCITP
4 15 (16.67%) CCNA
4 15 (16.67%) CCNP
4 15 (16.67%) Cisco Certification
4 15 (16.67%) MCSE
5 10 (11.11%) MCSA
6 2 (2.22%) DBS Check
Quality Assurance & Compliance
1 64 (71.11%) SLA
2 2 (2.22%) ISO 9001
2 2 (2.22%) ISO/IEC 20000
2 2 (2.22%) ISO/IEC 27001
System Software
1 30 (33.33%) Hyper-V
1 30 (33.33%) VMware Infrastructure
2 22 (24.44%) Active Directory
3 16 (17.78%) VMware ESXi
4 1 (1.11%) Shibboleth
4 1 (1.11%) vSphere
Systems Management
1 10 (11.11%) NetBackup
2 1 (1.11%) HP Data Protector
2 1 (1.11%) SCOM
Vendors
1 39 (43.33%) Microsoft
2 30 (33.33%) VMware
3 21 (23.33%) Oracle
4 18 (20.00%) Veeam
5 16 (17.78%) Cisco
5 16 (17.78%) HP
6 15 (16.67%) 3PAR
6 15 (16.67%) F5
6 15 (16.67%) Infoblox
6 15 (16.67%) SolarWinds
7 10 (11.11%) Veritas
8 1 (1.11%) CA
8 1 (1.11%) Meraki