Period
to 16 October 2018

The following table provides summary statistics for permanent job vacancies advertised in Cornwall with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 16 October 2018 with a comparison to the same period in the previous 2 years.

Service Management
South West > Cornwall
6 months to
16 Oct 2018
Same period 2017 Same period 2016
Rank 32 11 16
Rank change year-on-year -21 +5 +6
Permanent jobs citing Service Management 24 46 43
As % of all permanent IT jobs advertised in Cornwall 8.28% 14.24% 14.29%
As % of the Processes & Methodologies category 8.96% 15.70% 16.29%
Number of salaries quoted 0 25 1
Cornwall median annual salary - £40,000 £45,000
Median salary % change year-on-year - -11.11% -35.71%
South West median annual salary £45,000 £45,000 £40,000
% change year-on-year - +12.50% -2.44%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Cornwall with a requirement for process or methodology skills.

All Process and Methodology Skills
Cornwall
Permanent vacancies with a requirement for process or methodology skills 268 293 264
As % of all permanent IT jobs advertised in Cornwall 92.41% 90.71% 87.71%
Number of salaries quoted 169 206 145
Cornwall median annual salary £31,500 £37,500 £27,500
Median salary % change year-on-year -16.00% +36.36% -12.70%
10th Percentile £18,495 £20,875 £21,250
90th Percentile £41,275 £55,000 £52,500
South West median annual salary £44,000 £42,500 £40,000
% change year-on-year +3.53% +6.25% -

Service Management
Job Vacancy Trend in Cornwall

Job postings citing Service Management as a percentage of all IT jobs advertised in Cornwall.

Job vacancy trend for Service Management in Cornwall

Service Management
Salary Trend in Cornwall

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Cornwall.

Salary trend for Service Management in Cornwall

Service Management
Job Locations in Cornwall

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Cornwall region over the 6 months to 16 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newquay -12 18 - -
St Ives -4 1 - -
Service Management
South West

For the 6 months to 16 October 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Cornwall region with a requirement for Service Management.

1 22 (91.67%) ITIL
2 18 (75.00%) Problem-Solving
3 16 (66.67%) Continuous Improvement
3 16 (66.67%) Stakeholder Management
4 14 (58.33%) Service Delivery
4 14 (58.33%) Decision-Making
5 13 (54.17%) User Experience
5 13 (54.17%) SLA
5 13 (54.17%) Microsoft
5 13 (54.17%) TOGAF
6 12 (50.00%) Windows
6 12 (50.00%) ITIL Certification
6 12 (50.00%) VMware
6 12 (50.00%) ITSM
6 12 (50.00%) Windows Server
7 11 (45.83%) Degree
7 11 (45.83%) Problem Management
8 10 (41.67%) Agile Software Development
8 10 (41.67%) Active Directory
8 10 (41.67%) Runbook
8 10 (41.67%) Proactive Management
9 9 (37.50%) HP
9 9 (37.50%) Microsoft Certification
9 9 (37.50%) MCITP
9 9 (37.50%) VMware Infrastructure
9 9 (37.50%) Hyper-V
10 8 (33.33%) Management Information System
10 8 (33.33%) Enterprise Software
11 7 (29.17%) Storage Management
11 7 (29.17%) PowerShell

Service Management
Co-occurring IT Skills in Cornwall by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (12.50%) SharePoint
Cloud Services
1 3 (12.50%) Azure Active Directory
1 3 (12.50%) Microsoft Azure
2 1 (4.17%) Office 365
Communications & Networking
1 6 (25.00%) DNS
2 3 (12.50%) Kerberos
2 3 (12.50%) NGN
Database & Business Intelligence
1 4 (16.67%) SQL Server
2 3 (12.50%) Power BI
3 1 (4.17%) Relational Database
Job Titles
1 6 (25.00%) Support Engineer
2 5 (20.83%) Analyst
3 4 (16.67%) Service Analyst
3 4 (16.67%) Service Desk Analyst
4 3 (12.50%) Collaboration Engineer
4 3 (12.50%) Project Manager
4 3 (12.50%) Senior Manager
4 3 (12.50%) Senior Project Manager
5 2 (8.33%) Security Manager
5 2 (8.33%) Security Project Manager
6 1 (4.17%) Cybersecurity Manager
6 1 (4.17%) IT Manager
6 1 (4.17%) IT Services Manager
6 1 (4.17%) ITIL Manager
6 1 (4.17%) ITIL Service Manager
6 1 (4.17%) Senior Analyst
6 1 (4.17%) Senior Solutions Analyst
6 1 (4.17%) Service Desk Manager
6 1 (4.17%) Service Manager
6 1 (4.17%) Solutions Analyst
Libraries, Frameworks & Software Standards
1 3 (12.50%) SAML
2 1 (4.17%) CSS
2 1 (4.17%) HTML
2 1 (4.17%) XML
Miscellaneous
1 13 (54.17%) User Experience
2 8 (33.33%) Enterprise Software
2 8 (33.33%) Management Information System
3 5 (20.83%) Driving Licence
4 3 (12.50%) Data Centre
5 1 (4.17%) Analytical Skills
5 1 (4.17%) Self-Motivation
Operating Systems
1 12 (50.00%) Windows
1 12 (50.00%) Windows Server
2 3 (12.50%) Windows Server 2012
Processes & Methodologies
1 22 (91.67%) ITIL
2 18 (75.00%) Problem-Solving
3 16 (66.67%) Continuous Improvement
3 16 (66.67%) Stakeholder Management
4 14 (58.33%) Decision-Making
4 14 (58.33%) Service Delivery
5 13 (54.17%) TOGAF
6 12 (50.00%) ITSM
7 11 (45.83%) Problem Management
8 10 (41.67%) Agile Software Development
8 10 (41.67%) Proactive Management
8 10 (41.67%) Runbook
9 7 (29.17%) Data Protection
9 7 (29.17%) Storage Management
10 5 (20.83%) Time Management
11 4 (16.67%) Coaching
11 4 (16.67%) Mentoring
12 3 (12.50%) Business Continuity
12 3 (12.50%) Migration
12 3 (12.50%) PRINCE2
Programming Languages
1 7 (29.17%) PowerShell
2 1 (4.17%) JavaScript
2 1 (4.17%) SQL
Qualifications
1 12 (50.00%) ITIL Certification
2 11 (45.83%) Degree
3 9 (37.50%) MCITP
3 9 (37.50%) Microsoft Certification
4 1 (4.17%) DBS Check
4 1 (4.17%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 13 (54.17%) SLA
2 1 (4.17%) ISO 9001
2 1 (4.17%) ISO/IEC 20000
2 1 (4.17%) ISO/IEC 27001
System Software
1 10 (41.67%) Active Directory
2 9 (37.50%) Hyper-V
2 9 (37.50%) VMware Infrastructure
3 3 (12.50%) Shibboleth
Systems Management
1 4 (16.67%) NetBackup
2 3 (12.50%) ServiceCenter
Vendors
1 13 (54.17%) Microsoft
2 12 (50.00%) VMware
3 9 (37.50%) HP
4 6 (25.00%) 3PAR
5 4 (16.67%) Oracle
5 4 (16.67%) Veeam
5 4 (16.67%) Veritas
6 3 (12.50%) Cisco
6 3 (12.50%) Mitel