Period
to 25 February 2018

The following table provides summary statistics for permanent job vacancies advertised in Cornwall with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 25 February 2018 with a comparison to the same period in the previous 2 years.

Service Management
South West > Cornwall
6 months to
25 Feb 2018
Same period 2017 Same period 2016
Rank 3 5 25
Rank change year-on-year +2 +20 -4
Permanent jobs citing Service Management 104 40 5
As % of all permanent IT jobs advertised in Cornwall 32.40% 19.70% 3.70%
As % of the Processes & Methodologies category 34.55% 21.86% 4.10%
Number of salaries quoted 17 6 10
Cornwall median annual salary £55,000 £32,250 £29,000
Median salary % change year-on-year +70.54% +11.21% -10.77%
10th Percentile £34,500 £23,750 £18,750
90th Percentile £65,000 £47,500 £54,000
South West median annual salary £45,000 £40,000 £40,000
% change year-on-year +12.50% - +1.27%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Cornwall with a requirement for process or methodology skills.

All Process and Methodology Skills
Cornwall
Permanent vacancies with a requirement for process or methodology skills 301 183 122
As % of all permanent IT jobs advertised in Cornwall 93.77% 90.15% 90.37%
Number of salaries quoted 150 82 112
Cornwall median annual salary £35,000 £28,000 £27,500
Median salary % change year-on-year +25.00% +1.82% -8.33%
10th Percentile £20,500 £21,250 £17,250
90th Percentile £65,000 £48,750 £47,500
South West median annual salary £42,500 £42,000 £40,000
% change year-on-year +1.19% +5.00% +3.23%

Service Management
Job Vacancy Trend in Cornwall

Job postings citing Service Management as a percentage of all IT jobs advertised in Cornwall.

Job vacancy trend for Service Management in Cornwall

Service Management
Salary Trend in Cornwall

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Cornwall.

Salary trend for Service Management in Cornwall

Service Management
Salary Histogram in Cornwall

The salary distribution of IT jobs citing Service Management in Cornwall over the 6 months to 25 February 2018.

Salary histogram for Service Management in Cornwall

Service Management
Job Locations in Cornwall

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Cornwall region over the 6 months to 25 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newquay +2 103 £60,000 -
St Ives -4 1 £55,000 +22.22% 1
Service Management
South West

For the 6 months to 25 February 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Cornwall region with a requirement for Service Management.

1 95 (91.35%) ITIL
2 87 (83.65%) ITSM
3 83 (79.81%) Continuous Improvement
4 77 (74.04%) SLA
5 70 (67.31%) Stakeholder Management
5 70 (67.31%) User Experience
6 69 (66.35%) Service Delivery
7 56 (53.85%) ITIL Certification
8 54 (51.92%) Degree
9 51 (49.04%) Problem Management
10 48 (46.15%) Enterprise Software
11 47 (45.19%) TOGAF
12 42 (40.38%) Coaching
13 41 (39.42%) Proactive Management
14 38 (36.54%) Runbook
15 36 (34.62%) Microsoft Certification
15 36 (34.62%) Windows
16 35 (33.65%) Cisco
16 35 (33.65%) IT Strategy
17 34 (32.69%) Microsoft
17 34 (32.69%) CCNP
17 34 (32.69%) Cisco Certification
17 34 (32.69%) Change Control
18 33 (31.73%) Infoblox
18 33 (31.73%) Wireless
18 33 (31.73%) CCNA
19 31 (29.81%) Incident Management
20 30 (28.85%) Linux
21 29 (27.88%) SolarWinds
21 29 (27.88%) F5

Service Management
Co-occurring IT Skills in Cornwall by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (5.77%) SharePoint
2 3 (2.88%) CMS
3 2 (1.92%) IIS
Applications
1 6 (5.77%) Microsoft Office
2 2 (1.92%) Microsoft Project
2 2 (1.92%) MS Visio
Business Applications
1 5 (4.81%) Dynamics CRM
Cloud Services
1 17 (16.35%) Microsoft Azure
2 15 (14.42%) IaaS
3 9 (8.65%) Office 365
4 6 (5.77%) OneDrive
5 5 (4.81%) Dynamics 365
6 2 (1.92%) Azure Active Directory
Communications & Networking
1 33 (31.73%) Wireless
2 29 (27.88%) Cisco ISE
3 10 (9.62%) DNS
4 1 (0.96%) BGP
4 1 (0.96%) Cisco ASA
4 1 (0.96%) Cisco Nexus
4 1 (0.96%) EIGRP
4 1 (0.96%) Firewall
4 1 (0.96%) Network Security
4 1 (0.96%) OSPF
Database & Business Intelligence
1 22 (21.15%) SQL Server
2 15 (14.42%) Power BI
3 11 (10.58%) Relational Database
4 9 (8.65%) Oracle Database
4 9 (8.65%) Oracle Database 10g
4 9 (8.65%) Oracle Database 11g
4 9 (8.65%) Oracle Database 12c
4 9 (8.65%) SQL Server Integration Services
5 3 (2.88%) MySQL
6 2 (1.92%) Oracle Reports
Development Applications
1 15 (14.42%) JIRA
General
1 1 (0.96%) Marketing
Job Titles
1 34 (32.69%) Network Engineer
2 18 (17.31%) Lead Network Engineer
3 15 (14.42%) Analyst
4 11 (10.58%) Collaboration Engineer
4 11 (10.58%) Senior Analyst
4 11 (10.58%) Senior Solutions Analyst
4 11 (10.58%) Solutions Analyst
5 9 (8.65%) Database Engineer
6 6 (5.77%) Backup Engineer
6 6 (5.77%) Support Engineer
7 5 (4.81%) Change Manager
8 4 (3.85%) 2nd Line Engineer
8 4 (3.85%) 2nd Line Support
8 4 (3.85%) 2nd Line Support Engineer
9 3 (2.88%) IT Analyst
9 3 (2.88%) Service Desk Team Leader
9 3 (2.88%) Team Leader
10 2 (1.92%) Digital Analyst
11 1 (0.96%) IT Engineer
11 1 (0.96%) IT Support
Libraries, Frameworks & Software Standards
1 17 (16.35%) HTML
2 15 (14.42%) CSS
3 13 (12.50%) XML
Miscellaneous
1 70 (67.31%) User Experience
2 48 (46.15%) Enterprise Software
3 23 (22.12%) Management Information System
4 21 (20.19%) Analytical Skills
5 5 (4.81%) Virtual Team
6 3 (2.88%) Digital Media
6 3 (2.88%) Social Media
6 3 (2.88%) Video\Live Streaming
7 2 (1.92%) Computer Science
7 2 (1.92%) VLE
8 1 (0.96%) Data Centre
8 1 (0.96%) Driving Licence
Operating Systems
1 36 (34.62%) Windows
2 30 (28.85%) Linux
3 27 (25.96%) Windows Server
4 15 (14.42%) Windows Server 2012
Processes & Methodologies
1 95 (91.35%) ITIL
2 87 (83.65%) ITSM
3 83 (79.81%) Continuous Improvement
4 70 (67.31%) Stakeholder Management
5 69 (66.35%) Service Delivery
6 51 (49.04%) Problem Management
7 47 (45.19%) TOGAF
8 42 (40.38%) Coaching
9 41 (39.42%) Proactive Management
10 38 (36.54%) Runbook
11 35 (33.65%) IT Strategy
12 34 (32.69%) Change Control
13 31 (29.81%) Incident Management
14 17 (16.35%) Business Continuity
15 15 (14.42%) Business Intelligence
15 15 (14.42%) Collaborative Working
16 14 (13.46%) Mentoring
17 13 (12.50%) Business Process Improvement
17 13 (12.50%) Process Improvement
18 11 (10.58%) Business Analysis
Programming Languages
1 23 (22.12%) SQL
2 21 (20.19%) PowerShell
3 15 (14.42%) JavaScript
3 15 (14.42%) VB
4 2 (1.92%) Java
Qualifications
1 56 (53.85%) ITIL Certification
2 54 (51.92%) Degree
3 36 (34.62%) Microsoft Certification
4 34 (32.69%) CCNP
4 34 (32.69%) Cisco Certification
5 33 (31.73%) CCNA
6 17 (16.35%) MCSE
7 10 (9.62%) MCITP
8 9 (8.65%) MCSA
9 1 (0.96%) DBS Check
Quality Assurance & Compliance
1 77 (74.04%) SLA
2 1 (0.96%) ISO 9001
2 1 (0.96%) ISO/IEC 20000
2 1 (0.96%) ISO/IEC 27001
System Software
1 19 (18.27%) Hyper-V
1 19 (18.27%) VMware Infrastructure
2 15 (14.42%) VMware ESXi
3 12 (11.54%) Active Directory
Systems Management
1 4 (3.85%) NetBackup
2 2 (1.92%) Forefront Identity Manager
Vendors
1 35 (33.65%) Cisco
2 34 (32.69%) Microsoft
3 33 (31.73%) Infoblox
4 29 (27.88%) F5
4 29 (27.88%) SolarWinds
5 19 (18.27%) VMware
6 16 (15.38%) Oracle
7 10 (9.62%) Veeam
8 5 (4.81%) HP
9 4 (3.85%) 3PAR
9 4 (3.85%) Veritas
10 1 (0.96%) Meraki