Service Management Jobs in the South West

The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 3 months to 23 June 2017 with a comparison to the same period in the previous 2 years.

Service Management England / South West
Location	3 months to 23 Jun 2017	Same period 2016	Same period 2015
Rank	108	99	75
Rank change year-on-year	-9	-24
Permanent jobs citing Service Management	132	157	218
As % of all permanent IT jobs advertised in the South West	2.49%	3.00%	3.63%
As % of the Processes & Methodologies category	2.76%	3.40%	4.17%
Number of salaries quoted	93	99	167
Median salary	£45,000	£42,500	£40,000
Median salary % change year-on-year	+5.88%	+6.25%
90% offered a salary of more than	£28,200	£23,000	£24,000
10% offered a salary of more than	£60,000	£80,000	£62,500
UK excluding London median salary	£44,750	£42,500	£45,000
% change year-on-year	+5.29%	-5.55%

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for process and methodology skills.

Process & Methodology Skills South West
Permanent job vacancies with a requirement for process and methodology skills	4780	4623	5225
As % of all permanent IT job vacancies advertised in the South West	90.24%	88.26%	86.95%
Number of salaries quoted	3941	3880	4372
Median salary	£42,500	£42,500	£40,000
Median salary % change year-on-year	-	+6.25%
90% offered a salary of more than	£30,000	£30,000	£27,500
10% offered a salary of more than	£62,500	£60,000	£65,000
UK excluding London median salary	£45,000	£45,000	£44,000
% change year-on-year	-	+2.27%

Service Management
Job Vacancy Trend in the South West

The job posting trend of jobs advertised in the South West citing Service Management as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in the South West

Service Management
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the South West.

Salary trend for Service Management in the South West

Service Management
Salary Histogram in the South West

The salary distribution of IT jobs citing Service Management in the South West over the 3 months to 23 June 2017.

Salary histogram for Service Management in the South West

Service Management
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the South West region over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location	Rank Change on Same Period Last Year	Matching Permanent IT Job Ads	Median Salary Last 3 Months	Median Salary % Change on Same Period Last Year	Live Job Vacancies
Bristol	-31	45	£52,000	+15.55%	7
Cornwall	+12	28	£50,000	-
Wiltshire	-4	26	£45,000	+8.43%	3
Somerset	+2	20	£38,500	-7.22%	1
Devon	-12	5	£40,000	+19.22%
Gloucestershire	-9	4	£38,750	-13.88%
Dorset	-13	4	£43,750	-45.31%
Service Management England

Service Management
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 23 June 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region with a requirement for Service Management.

1	161 (54.58%)	ITIL
2	88 (29.83%)	Security Cleared
3	81 (27.46%)	ITSM
4	65 (22.03%)	SC Cleared
5	62 (21.02%)	Windows
6	59 (20.00%)	DV Cleared
7	52 (17.63%)	Management Information System
8	51 (17.29%)	Service Delivery
9	47 (15.93%)	Linux
10	46 (15.59%)	LAN
10	46 (15.59%)	WAN
10	46 (15.59%)	Microsoft
10	46 (15.59%)	Degree
11	45 (15.25%)	Software Engineering
11	45 (15.25%)	SLA

12	44 (14.92%)	Agile Software Development
12	44 (14.92%)	Incident Management
12	44 (14.92%)	Problem Management
13	43 (14.58%)	ITIL V3
13	43 (14.58%)	Finance
14	40 (13.56%)	VMware
15	38 (12.88%)	Cisco
16	37 (12.54%)	.NET
16	37 (12.54%)	Information Security
17	36 (12.20%)	ISO/IEC 27001
17	36 (12.20%)	Analytical Skills
18	35 (11.86%)	Continuous Improvement
19	33 (11.19%)	SQL
19	33 (11.19%)	Active Directory
20	32 (10.85%)	Internet

Service Management
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
Applications
Business Applications
Cloud Services
Communications & Networking
Database & Business Intelligence
Development Applications
General
Job Titles
Libraries, Frameworks & Software Standards
Miscellaneous
Operating Systems
Processes & Methodologies
Programming Languages
Qualifications
Quality Assurance & Compliance
System Software
Systems Management
Vendors

Application Platforms
1	20 (6.78%)	MS Exchange
2	10 (3.39%)	BizTalk Server
2	10 (3.39%)	SharePoint
3	8 (2.71%)	Tomcat
4	7 (2.37%)	Confluence
5	6 (2.03%)	OpenStack
6	4 (1.36%)	IIS
6	4 (1.36%)	JBoss
7	3 (1.02%)	Apache Solr
7	3 (1.02%)	Elasticsearch
7	3 (1.02%)	Exchange Server 2010
7	3 (1.02%)	SAS
7	3 (1.02%)	TPMS
8	2 (0.68%)	SharePoint 2013
8	2 (0.68%)	Skype for Business
9	1 (0.34%)	Exchange Server 2013
9	1 (0.34%)	GlassFish
9	1 (0.34%)	Mule
9	1 (0.34%)	nginx
9	1 (0.34%)	SharePoint 2010

Applications
1	32 (10.85%)	Microsoft Office
2	7 (2.37%)	Microsoft Excel
3	5 (1.69%)	MS Visio
4	2 (0.68%)	Microsoft PowerPoint
5	1 (0.34%)	InfoPath
5	1 (0.34%)	Microsoft Project

Business Applications
1	4 (1.36%)	Remedy ITSM
2	1 (0.34%)	Dynamics GP
2	1 (0.34%)	Maximo
2	1 (0.34%)	Pega PRPC

Cloud Services
1	11 (3.73%)	Amazon AWS
2	10 (3.39%)	Microsoft Azure
3	7 (2.37%)	IaaS
3	7 (2.37%)	Office 365
4	5 (1.69%)	Amazon EC2
4	5 (1.69%)	Cloud Computing
4	5 (1.69%)	PaaS
4	5 (1.69%)	SaaS
5	2 (0.68%)	Azure Active Directory

Communications & Networking
1	46 (15.59%)	LAN
1	46 (15.59%)	WAN
2	32 (10.85%)	Internet
3	28 (9.49%)	TCP/IP
4	17 (5.76%)	Firewall
5	16 (5.42%)	Wireshark
6	12 (4.07%)	Wi-Fi
7	9 (3.05%)	BGP
8	8 (2.71%)	Cisco IOS
8	8 (2.71%)	Cisco Nexus
8	8 (2.71%)	DNS
8	8 (2.71%)	EIGRP
8	8 (2.71%)	NX-OS
9	7 (2.37%)	DHCP
9	7 (2.37%)	Network Security
9	7 (2.37%)	Remote Desktop
9	7 (2.37%)	VPN
10	6 (2.03%)	Kerberos
10	6 (2.03%)	Wireless
11	5 (1.69%)	SNMP

Database & Business Intelligence
1	16 (5.42%)	SQL Server
2	11 (3.73%)	MySQL
3	7 (2.37%)	Big Data
3	7 (2.37%)	Relational Database
4	5 (1.69%)	DB2
5	3 (1.02%)	Hadoop
6	1 (0.34%)	BusinessObjects
6	1 (0.34%)	Crystal Reports
6	1 (0.34%)	MongoDB
6	1 (0.34%)	Oracle Reports
6	1 (0.34%)	PostgreSQL
6	1 (0.34%)	SQL Server Reporting Services

Development Applications
1	18 (6.10%)	Team Foundation Server
2	10 (3.39%)	Selenium
3	8 (2.71%)	Git (software)
3	8 (2.71%)	SoapUI
3	8 (2.71%)	VSS/SourceSafe
4	7 (2.37%)	JIRA
4	7 (2.37%)	JMeter
4	7 (2.37%)	LoadRunner
4	7 (2.37%)	LoadUI
4	7 (2.37%)	Ranorex
5	5 (1.69%)	MSI
6	4 (1.36%)	Eclipse
6	4 (1.36%)	Jenkins
6	4 (1.36%)	JUnit
6	4 (1.36%)	Maven
7	1 (0.34%)	Atlassian Bamboo
7	1 (0.34%)	Cucumber
7	1 (0.34%)	Gradle
7	1 (0.34%)	Mercurial
7	1 (0.34%)	TeamCity

General
1	43 (14.58%)	Finance
2	17 (5.76%)	Telecoms
3	8 (2.71%)	Local Government
3	8 (2.71%)	Military
4	7 (2.37%)	Publishing
4	7 (2.37%)	Retail
5	5 (1.69%)	Aerospace
5	5 (1.69%)	Banking
6	4 (1.36%)	Legal
7	3 (1.02%)	Advertising
7	3 (1.02%)	Electronics
8	1 (0.34%)	Investment Banking

Job Titles
1	58 (19.66%)	Analyst
2	30 (10.17%)	Architect
3	26 (8.81%)	Service Manager
4	24 (8.14%)	Support Analyst
5	17 (5.76%)	Consultant
5	17 (5.76%)	Solutions Architect
6	16 (5.42%)	Applications Support
6	16 (5.42%)	Network Engineer
6	16 (5.42%)	Service Analyst
7	14 (4.75%)	2nd Line Support
8	13 (4.41%)	Administrator
8	13 (4.41%)	Service Desk Analyst
9	12 (4.07%)	Test Engineer
10	10 (3.39%)	Developer
10	10 (3.39%)	IT Analyst
10	10 (3.39%)	IT Manager
10	10 (3.39%)	Service Desk Support
10	10 (3.39%)	Support Engineer
11	9 (3.05%)	3rd Line Support
11	9 (3.05%)	Service Desk Support Analyst

Libraries, Frameworks & Software Standards
1	37 (12.54%)	.NET
2	22 (7.46%)	XML
3	17 (5.76%)	HTML
3	17 (5.76%)	Web Services
4	12 (4.07%)	SOAP
5	11 (3.73%)	CSS
6	10 (3.39%)	RESTful
7	9 (3.05%)	.NET Framework
7	9 (3.05%)	ASP.NET
7	9 (3.05%)	REST
8	8 (2.71%)	ASP.NET Web Forms
8	8 (2.71%)	XSLT
9	7 (2.37%)	ASP.NET MVC
9	7 (2.37%)	WCF
9	7 (2.37%)	WPF
10	6 (2.03%)	Entity Framework
10	6 (2.03%)	WinForms
11	5 (1.69%)	CGI
12	4 (1.36%)	AngularJS
12	4 (1.36%)	Hibernate

Miscellaneous
1	52 (17.63%)	Management Information System
2	36 (12.20%)	Analytical Skills
3	20 (6.78%)	Computer Science
4	12 (4.07%)	CMDB
4	12 (4.07%)	Security Operations Centre
5	11 (3.73%)	Data Centre
6	10 (3.39%)	Cyberthreat
7	9 (3.05%)	Enterprise Software
8	7 (2.37%)	Internet of Things
9	6 (2.03%)	Virtual Team
10	5 (1.69%)	CCTV
11	4 (1.36%)	N-Tier
12	3 (1.02%)	CESG
12	3 (1.02%)	Mainframe
12	3 (1.02%)	NHS
13	2 (0.68%)	Client/Server
13	2 (0.68%)	Driving Licence
13	2 (0.68%)	Mobile App
13	2 (0.68%)	Smart Home
13	2 (0.68%)	Smartphone

Operating Systems
1	62 (21.02%)	Windows
2	47 (15.93%)	Linux
3	23 (7.80%)	Unix
4	18 (6.10%)	Windows Server 2008
5	16 (5.42%)	Windows Server
6	12 (4.07%)	Windows 7
7	10 (3.39%)	Windows XP
8	6 (2.03%)	Windows Vista
9	5 (1.69%)	SUSE
9	5 (1.69%)	Windows 10
9	5 (1.69%)	Windows 2000 Server
9	5 (1.69%)	Windows Server 2003
10	4 (1.36%)	CentOS
11	3 (1.02%)	Windows Server 2012
12	1 (0.34%)	AIX
12	1 (0.34%)	Red Hat Enterprise Linux
12	1 (0.34%)	Windows 8
12	1 (0.34%)	Windows Phone

Processes & Methodologies
1	161 (54.58%)	ITIL
2	81 (27.46%)	ITSM
3	51 (17.29%)	Service Delivery
4	45 (15.25%)	Software Engineering
5	44 (14.92%)	Agile Software Development
5	44 (14.92%)	Incident Management
5	44 (14.92%)	Problem Management
6	43 (14.58%)	ITIL V3
7	37 (12.54%)	Information Security
8	35 (11.86%)	Continuous Improvement
9	29 (9.83%)	Infrastructure Management
9	29 (9.83%)	Project Management
10	26 (8.81%)	IT Strategy
11	25 (8.47%)	Coaching
11	25 (8.47%)	Stakeholder Management
12	24 (8.14%)	Line Management
12	24 (8.14%)	Scrum
13	23 (7.80%)	Change Management
13	23 (7.80%)	Mentoring
14	21 (7.12%)	Process Improvement

Programming Languages
1	33 (11.19%)	SQL
2	31 (10.51%)	Java
3	29 (9.83%)	Python
4	27 (9.15%)	C#
5	26 (8.81%)	PowerShell
6	24 (8.14%)	C
7	19 (6.44%)	JavaScript
8	12 (4.07%)	PHP
9	9 (3.05%)	Bash Shell
10	7 (2.37%)	T-SQL
10	7 (2.37%)	XPath
11	6 (2.03%)	XQuery
12	5 (1.69%)	Perl
13	3 (1.02%)	VBA
14	1 (0.34%)	Groovy
14	1 (0.34%)	Shell Script

Qualifications
1	88 (29.83%)	Security Cleared
2	65 (22.03%)	SC Cleared
3	59 (20.00%)	DV Cleared
4	46 (15.59%)	Degree
5	24 (8.14%)	ITIL Certification
6	15 (5.08%)	Cisco Certification
7	13 (4.41%)	CISSP
7	13 (4.41%)	Computer Science Degree
7	13 (4.41%)	GCIA
7	13 (4.41%)	GCIH
7	13 (4.41%)	SANS
8	10 (3.39%)	CREST Certified
8	10 (3.39%)	ISEB
9	9 (3.05%)	CCNP
9	9 (3.05%)	Microsoft Certification
10	8 (2.71%)	MCSE
11	7 (2.37%)	CCNA
12	6 (2.03%)	ISTQB
13	5 (1.69%)	PMI Certification
13	5 (1.69%)	PMP

Quality Assurance & Compliance
1	45 (15.25%)	SLA
2	36 (12.20%)	ISO/IEC 27001
3	11 (3.73%)	ISO/IEC 20000
4	8 (2.71%)	RMADS
5	5 (1.69%)	COBIT
5	5 (1.69%)	ISO 22301
6	4 (1.36%)	Data Quality
7	3 (1.02%)	JSP 440
7	3 (1.02%)	QA
8	2 (0.68%)	GPG13
8	2 (0.68%)	ISO 9001

System Software
1	33 (11.19%)	Active Directory
2	29 (9.83%)	VMware Infrastructure
3	14 (4.75%)	Snort
4	6 (2.03%)	VMware ESXi
5	5 (1.69%)	Hyper-V
5	5 (1.69%)	Microsoft App-V
5	5 (1.69%)	Virtual Desktop
5	5 (1.69%)	Virtual Machines
5	5 (1.69%)	VMware Workstation
6	4 (1.36%)	XenApp
7	3 (1.02%)	Docker
7	3 (1.02%)	Terminal Server
7	3 (1.02%)	vSphere
8	1 (0.34%)	XenDesktop

Systems Management
1	12 (4.07%)	SCCM
2	8 (2.71%)	Cisco LMS
2	8 (2.71%)	Nagios
2	8 (2.71%)	Opsview
3	6 (2.03%)	Host Intrusion Detection System
3	6 (2.03%)	Norton AntiVirus
4	5 (1.69%)	Backup Exec
4	5 (1.69%)	Network Intrusion Detection System
4	5 (1.69%)	Puppet
4	5 (1.69%)	RSA enVision
4	5 (1.69%)	SCVMM
5	4 (1.36%)	Opscode Chef
5	4 (1.36%)	ServiceCenter
6	3 (1.02%)	Ansible
6	3 (1.02%)	Computer Incident Response Team
6	3 (1.02%)	NetBackup
6	3 (1.02%)	Nmap
7	2 (0.68%)	SCOM
7	2 (0.68%)	Systems Management Server (SMS)
8	1 (0.34%)	HP Data Protector

Vendors
1	46 (15.59%)	Microsoft
2	40 (13.56%)	VMware
3	38 (12.88%)	Cisco
4	26 (8.81%)	HP
5	22 (7.46%)	Citrix
6	19 (6.44%)	Juniper
7	15 (5.08%)	Atlassian
8	13 (4.41%)	Symantec
9	10 (3.39%)	Oracle
10	9 (3.05%)	BMC
10	9 (3.05%)	IBM
11	8 (2.71%)	ArcSight
12	7 (2.37%)	LogRhythm
13	6 (2.03%)	CheckPoint
14	5 (1.69%)	3PAR
14	5 (1.69%)	EMC
14	5 (1.69%)	NetApp
14	5 (1.69%)	Sophos
15	4 (1.36%)	Splunk
15	4 (1.36%)	Veeam