Period
to 31 May 2020

The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 31 May 2020 with a comparison to the same period in the previous 2 years.

Service Management
England > South West
6 months to
31 May 2020
Same period 2019 Same period 2018
Rank 90 154 69
Rank change year-on-year +64 -85 +41
Permanent jobs citing Service Management 185 190 451
As % of all permanent jobs advertised in the South West 3.22% 1.93% 4.22%
As % of the Processes & Methodologies category 3.54% 2.10% 4.57%
Number of salaries quoted 136 126 251
Median annual salary £47,500 £44,265 £42,500
Median salary % change year-on-year +7.31% +4.15% -
10th Percentile £24,750 £21,000 £25,000
90th Percentile £67,500 £63,750 £57,500
England median annual salary £55,000 £50,000 £48,500
% change year-on-year +10.00% +3.09% +2.11%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for process or methodology skills.

All Process and Methodology Skills
South West
Permanent vacancies with a requirement for process or methodology skills 5,231 9,039 9,871
As % of all permanent IT jobs advertised in the South West 91.01% 91.81% 92.39%
Number of salaries quoted 4,226 7,027 8,094
Median annual salary £45,000 £45,000 £42,500
Median salary % change year-on-year - +5.88% +1.19%
10th Percentile £27,500 £27,000 £26,250
90th Percentile £69,000 £66,250 £65,000
England median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% -

Service Management
Job Vacancy Trend in the South West

Job postings citing Service Management as a proportion of all IT jobs advertised in the South West.

Job vacancy trend for Service Management in the South West

Service Management
Salary Trend in the South West

3-month moving average salary quoted in jobs citing Service Management in the South West.

Salary trend for Service Management in the South West

Service Management
Salary Histogram in the South West

Salary distribution for jobs citing Service Management in the South West over the 6 months to 31 May 2020.

Salary histogram for Service Management in the South West

Service Management
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the South West region over the 6 months to 31 May 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Gloucestershire +47 66 £55,000 +15.79% 4
Bristol +65 50 £47,500 +5.56% 3
Wiltshire +21 34 £45,000 +28.57% 5
Devon +31 27 £44,000 +3.53% 2
Dorset +38 8 £29,000 +45.00% 1
Cornwall +6 8 - - 2
Somerset +7 1 £25,500 -46.32%
Service Management
England

For the 6 months to 31 May 2020, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region with a requirement for Service Management.

1 130 (70.27%) ITIL
2 73 (39.46%) Microsoft
3 68 (36.76%) Agile Software Development
4 64 (34.59%) Finance
5 58 (31.35%) Azure
6 47 (25.41%) Windows
7 45 (24.32%) AWS
8 41 (22.16%) ITSM
9 34 (18.38%) Active Directory
10 33 (17.84%) ITIL V3
10 33 (17.84%) Analytical Skills
11 31 (16.76%) Management Information System
12 30 (16.22%) Office 365
13 29 (15.68%) Problem-Solving
14 26 (14.05%) Security Cleared
15 25 (13.51%) Service Delivery
15 25 (13.51%) ITIL Certification
15 25 (13.51%) IT Strategy
16 24 (12.97%) JIRA
17 23 (12.43%) IT Governance
17 23 (12.43%) Project Management
18 22 (11.89%) .NET
18 22 (11.89%) Information Security
18 22 (11.89%) Windows Server
19 21 (11.35%) Infrastructure Engineering
19 21 (11.35%) Architecture Roadmap
19 21 (11.35%) SharePoint
19 21 (11.35%) Salesforce.com
20 20 (10.81%) SQL Server
20 20 (10.81%) VMware

Service Management
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (11.35%) SharePoint
2 20 (10.81%) Confluence
3 12 (6.49%) CMS
3 12 (6.49%) Drupal
4 7 (3.78%) MS Exchange
5 4 (2.16%) Exchange Server 2013
6 2 (1.08%) IIS
6 2 (1.08%) Moodle
6 2 (1.08%) Skype for Business
7 1 (0.54%) Tomcat
Applications
1 11 (5.95%) Microsoft Office
2 5 (2.70%) Microsoft Excel
2 5 (2.70%) MS Visio
3 3 (1.62%) Microsoft PowerPoint
Business Applications
1 11 (5.95%) Salesforce.com CRM
2 1 (0.54%) Unit4 Business World
Cloud Services
1 58 (31.35%) Azure
2 45 (24.32%) AWS
3 30 (16.22%) Office 365
4 14 (7.57%) SaaS
5 13 (7.03%) IaaS
6 12 (6.49%) PaaS
7 7 (3.78%) Azure Active Directory
8 6 (3.24%) OneDrive
8 6 (3.24%) Power Platform
9 2 (1.08%) BlazeMeter
10 1 (0.54%) AWS CloudFormation
10 1 (0.54%) Cloud Computing
10 1 (0.54%) Datadog
Communications & Networking
1 19 (10.27%) DNS
2 15 (8.11%) Internet
3 11 (5.95%) Network Security
4 8 (4.32%) TCP/IP
5 7 (3.78%) LAN
5 7 (3.78%) WAN
6 5 (2.70%) DHCP
6 5 (2.70%) Remote Desktop
6 5 (2.70%) WLAN
7 4 (2.16%) Firewall
7 4 (2.16%) VLAN
8 3 (1.62%) OSPF
8 3 (1.62%) VPN
9 2 (1.08%) MPLS
9 2 (1.08%) Skype
10 1 (0.54%) BGP
10 1 (0.54%) Cisco ASA
10 1 (0.54%) SNMP
10 1 (0.54%) Spanning Tree
10 1 (0.54%) VSAN
Database & Business Intelligence
1 20 (10.81%) SQL Server
2 12 (6.49%) MySQL
3 6 (3.24%) Power BI
4 5 (2.70%) Big Data
5 1 (0.54%) Azure SQL Data Warehouse
5 1 (0.54%) Data Warehouse
Development Applications
1 24 (12.97%) JIRA
2 18 (9.73%) Bitbucket
3 3 (1.62%) Selenium
4 2 (1.08%) Cucumber
4 2 (1.08%) HP UFT
4 2 (1.08%) Jenkins
4 2 (1.08%) JMeter
4 2 (1.08%) LoadRunner
4 2 (1.08%) NeoLoad
5 1 (0.54%) Git (software)
General
1 64 (34.59%) Finance
2 17 (9.19%) Public Sector
3 11 (5.95%) Telecoms
4 9 (4.86%) Legal
5 7 (3.78%) Marketing
6 6 (3.24%) Electronics
6 6 (3.24%) Manufacturing
6 6 (3.24%) Military
7 3 (1.62%) Aerospace
7 3 (1.62%) Retail
8 2 (1.08%) Publishing
9 1 (0.54%) Billing
9 1 (0.54%) Law
9 1 (0.54%) Local Government
Job Titles
1 38 (20.54%) Architect
2 32 (17.30%) Analyst
3 22 (11.89%) Solutions Architect
4 18 (9.73%) Service Manager
5 16 (8.65%) Service Analyst
6 14 (7.57%) IT Support
6 14 (7.57%) Service Desk Analyst
7 12 (6.49%) Network Architect
7 12 (6.49%) Support Manager
8 11 (5.95%) Applications Support
8 11 (5.95%) Designer
8 11 (5.95%) Information Officer
8 11 (5.95%) Information Security Officer
8 11 (5.95%) IT Manager
8 11 (5.95%) Security Officer
9 10 (5.41%) Applications Manager
9 10 (5.41%) DevOps Engineer
9 10 (5.41%) Senior DevOps
9 10 (5.41%) Senior DevOps Engineer
9 10 (5.41%) Support Analyst
Libraries, Frameworks & Software Standards
1 22 (11.89%) .NET
2 9 (4.86%) XML
3 8 (4.32%) ASP.NET
4 7 (3.78%) HTML
5 6 (3.24%) CSS
5 6 (3.24%) REST
5 6 (3.24%) SOAP
5 6 (3.24%) Visualforce
6 2 (1.08%) ADO
7 1 (0.54%) Middleware
7 1 (0.54%) Web Services
Miscellaneous
1 33 (17.84%) Analytical Skills
2 31 (16.76%) Management Information System
3 16 (8.65%) User Experience
4 11 (5.95%) Self-Motivation
5 6 (3.24%) Data Centre
5 6 (3.24%) Driving Licence
5 6 (3.24%) Enterprise Cloud
6 5 (2.70%) Cyber Defence
6 5 (2.70%) Data Protection Act
7 4 (2.16%) Enterprise Software
7 4 (2.16%) Enterprise Storage
8 3 (1.62%) Linux Command Line
9 2 (1.08%) CMDB
9 2 (1.08%) NHS
10 1 (0.54%) Blackberry
10 1 (0.54%) Clustering
10 1 (0.54%) Private Cloud
10 1 (0.54%) Public Cloud
10 1 (0.54%) Video Conferencing
10 1 (0.54%) Virtual Team
Operating Systems
1 47 (25.41%) Windows
2 22 (11.89%) Windows Server
3 17 (9.19%) Linux
4 11 (5.95%) Windows 10
5 9 (4.86%) CentOS
6 5 (2.70%) Android
6 5 (2.70%) Apple iOS
6 5 (2.70%) Windows 7
7 4 (2.16%) Fedora
7 4 (2.16%) Red Hat Enterprise Linux
7 4 (2.16%) Ubuntu
8 3 (1.62%) Windows 8
8 3 (1.62%) Windows Server 2008
8 3 (1.62%) Windows Server 2012
9 2 (1.08%) Windows 2000
9 2 (1.08%) Windows Vista
9 2 (1.08%) Windows XP
Processes & Methodologies
1 130 (70.27%) ITIL
2 68 (36.76%) Agile Software Development
3 41 (22.16%) ITSM
4 33 (17.84%) ITIL V3
5 29 (15.68%) Problem-Solving
6 25 (13.51%) IT Strategy
6 25 (13.51%) Service Delivery
7 23 (12.43%) IT Governance
7 23 (12.43%) Project Management
8 22 (11.89%) Information Security
9 21 (11.35%) Architecture Roadmap
9 21 (11.35%) Infrastructure Engineering
10 20 (10.81%) Continuous Improvement
10 20 (10.81%) Enterprise Architecture
10 20 (10.81%) Feasibility Study
11 18 (9.73%) Scaled Agile Framework
11 18 (9.73%) Service Design
11 18 (9.73%) Technical Architecture
12 17 (9.19%) Incident Management
13 16 (8.65%) Line Management
Programming Languages
1 15 (8.11%) JavaScript
2 14 (7.57%) C#
3 10 (5.41%) SQL
4 8 (4.32%) PowerShell
5 7 (3.78%) C
6 6 (3.24%) Apex Code
6 6 (3.24%) Bash Shell
6 6 (3.24%) Python
7 1 (0.54%) Java
Qualifications
1 26 (14.05%) Security Cleared
2 25 (13.51%) ITIL Certification
3 16 (8.65%) Microsoft Certification
3 16 (8.65%) SC Cleared
4 14 (7.57%) Degree
5 9 (4.86%) DV Cleared
6 8 (4.32%) Cisco Certification
7 6 (3.24%) CISSP
7 6 (3.24%) MCSA
7 6 (3.24%) MCSE
8 5 (2.70%) CCNA
9 4 (2.16%) CompTIA Security+
9 4 (2.16%) GIAC
9 4 (2.16%) Linux+ Certification
9 4 (2.16%) Network+ Certification
9 4 (2.16%) SANS
9 4 (2.16%) SSCP
10 3 (1.62%) CCSP
10 3 (1.62%) ITIL Foundation Certificate
10 3 (1.62%) MCITP
Quality Assurance & Compliance
1 19 (10.27%) ISO/IEC 27001
2 18 (9.73%) ISO/IEC 20000
3 16 (8.65%) SLA
4 14 (7.57%) QA
5 7 (3.78%) ISO 9001
6 5 (2.70%) GDPR
7 3 (1.62%) COBIT
8 2 (1.08%) Cyber Essentials
System Software
1 34 (18.38%) Active Directory
2 18 (9.73%) VMware Infrastructure
3 6 (3.24%) Docker
4 5 (2.70%) VMware ESXi
5 4 (2.16%) NFS
5 4 (2.16%) Samba
5 4 (2.16%) Virtual Machines
5 4 (2.16%) VirtualBox
5 4 (2.16%) Xen
6 3 (1.62%) Hyper-V
7 1 (0.54%) Microsoft App-V
Systems Management
1 6 (3.24%) Ansible
1 6 (3.24%) Kubernetes
1 6 (3.24%) Microsoft Intune
1 6 (3.24%) Puppet
1 6 (3.24%) SCCM
2 4 (2.16%) Docker Swarm
2 4 (2.16%) Nagios
2 4 (2.16%) OpenNMS
2 4 (2.16%) vCenter Server
2 4 (2.16%) ZABBIX
3 1 (0.54%) Terraform
3 1 (0.54%) vRealize
Vendors
1 73 (39.46%) Microsoft
2 21 (11.35%) Salesforce.com
3 20 (10.81%) VMware
4 17 (9.19%) Atlassian
5 13 (7.03%) Oracle
5 13 (7.03%) SAP
6 11 (5.95%) MuleSoft
7 7 (3.78%) Red Hat
8 6 (3.24%) Cisco
8 6 (3.24%) Citrix
9 5 (2.70%) EMC
10 4 (2.16%) Cloudera
10 4 (2.16%) Dell
10 4 (2.16%) Hortonworks
10 4 (2.16%) NetApp
10 4 (2.16%) SolarWinds
11 3 (1.62%) Capita
11 3 (1.62%) Centrify
12 2 (1.08%) Apple
13 1 (0.54%) Adobe