Period
to 27 May 2018

The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 27 May 2018 with a comparison to the same period in the previous 2 years.

Service Management
England > South West
6 months to
27 May 2018
Same period 2017 Same period 2016
Rank 68 105 122
Rank change year-on-year +37 +17 -31
Permanent jobs citing Service Management 460 324 290
As % of all permanent IT jobs advertised in the South West 4.30% 3.15% 2.61%
As % of the Processes & Methodologies category 4.71% 3.44% 2.91%
Number of salaries quoted 248 251 214
South West median annual salary £42,500 £42,500 £37,500
Median salary % change year-on-year - +13.33% -1.32%
10th Percentile £24,775 £23,750 £22,000
90th Percentile £57,325 £67,500 £63,750
England median annual salary £47,500 £47,500 £47,500

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for process or methodology skills.

All Process and Methodology Skills
South West
Permanent vacancies with a requirement for process or methodology skills 9,770 9,419 9,974
As % of all permanent IT jobs advertised in the South West 91.26% 91.45% 89.78%
Number of salaries quoted 8,010 7,753 8,271
South West median annual salary £42,500 £41,500 £40,000
Median salary % change year-on-year +2.41% +3.75% -
10th Percentile £26,250 £26,250 £25,500
90th Percentile £65,000 £63,750 £65,000
England median annual salary £50,000 £50,000 £48,000
% change year-on-year - +4.17% +1.05%

Service Management
Job Vacancy Trend in the South West

Job postings citing Service Management as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Service Management in the South West

Service Management
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the South West.

Salary trend for Service Management in the South West

Service Management
Salary Histogram in the South West

The salary distribution of IT jobs citing Service Management in the South West over the 6 months to 27 May 2018.

Salary histogram for Service Management in the South West

Service Management
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the South West region over the 6 months to 27 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +25 120 £42,500 +6.25% 18
Cornwall -4 89 £46,250 +2.78% 1
Bristol -47 56 £47,500 - 6
Gloucestershire +24 49 £41,750 +4.38% 1
Dorset -19 32 £45,000 -2.70% 1
Somerset +24 29 £30,000 -28.57% 8
Devon +23 12 £37,500 -6.25% 2
Service Management
England

For the 6 months to 27 May 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region with a requirement for Service Management.

1 361 (78.48%) ITIL
2 212 (46.09%) Security Cleared
3 203 (44.13%) Windows
4 191 (41.52%) Service Delivery
5 168 (36.52%) ITSM
6 160 (34.78%) Degree
7 148 (32.17%) Microsoft
8 147 (31.96%) SLA
9 142 (30.87%) VMware
10 140 (30.43%) VMware Infrastructure
11 120 (26.09%) Incident Management
12 112 (24.35%) Problem Management
12 112 (24.35%) Problem-Solving
13 108 (23.48%) ITIL V3
13 108 (23.48%) Active Directory
14 105 (22.83%) PowerShell
15 101 (21.96%) Windows Server
16 99 (21.52%) Proactive Management
16 99 (21.52%) DV Cleared
17 97 (21.09%) Analytical Skills
18 94 (20.43%) Continuous Improvement
19 85 (18.48%) SC Cleared
19 85 (18.48%) Cisco
20 84 (18.26%) Business Intelligence
21 83 (18.04%) Linux
22 81 (17.61%) Hyper-V
22 81 (17.61%) Decision-Making
23 76 (16.52%) User Experience
23 76 (16.52%) SQL Server
24 71 (15.43%) SCCM

Service Management
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 49 (10.65%) SharePoint
2 16 (3.48%) Confluence
3 10 (2.17%) JBoss
4 9 (1.96%) Elasticsearch
5 8 (1.74%) MS Exchange
6 2 (0.43%) CMS
6 2 (0.43%) Exchange Server 2013
6 2 (0.43%) Skype for Business
7 1 (0.22%) Exchange Server 2010
7 1 (0.22%) nginx
7 1 (0.22%) OpenStack
7 1 (0.22%) SAS
7 1 (0.22%) SharePoint Server
Applications
1 35 (7.61%) Microsoft Office
2 15 (3.26%) Spreadsheet
3 2 (0.43%) Microsoft Excel
3 2 (0.43%) Microsoft PowerPoint
3 2 (0.43%) MS Visio
4 1 (0.22%) Chatbot
Cloud Services
1 66 (14.35%) Microsoft Azure
2 49 (10.65%) Office 365
3 46 (10.00%) Amazon AWS
4 24 (5.22%) IaaS
5 12 (2.61%) SaaS
6 9 (1.96%) PaaS
7 4 (0.87%) Yammer
8 3 (0.65%) AWS CloudFormation
9 2 (0.43%) OneDrive
10 1 (0.22%) Amazon EC2
10 1 (0.22%) Amazon SageMaker
10 1 (0.22%) Amazon SQS
10 1 (0.22%) AWS Elastic Beanstalk
10 1 (0.22%) Azure Active Directory
10 1 (0.22%) Google Cloud Platform
Communications & Networking
1 69 (15.00%) Firewall
1 69 (15.00%) LAN
1 69 (15.00%) WAN
2 49 (10.65%) Cisco Nexus
3 48 (10.43%) Network Security
3 48 (10.43%) NX-OS
4 43 (9.35%) Intrusion Detection
4 43 (9.35%) VoIP
5 25 (5.43%) Wireless
6 24 (5.22%) BGP
6 24 (5.22%) Cisco IOS
6 24 (5.22%) EIGRP
7 23 (5.00%) Wireshark
8 22 (4.78%) DNS
8 22 (4.78%) VPN
9 16 (3.48%) MPLS
10 15 (3.26%) Cisco ISE
11 11 (2.39%) VLAN
12 10 (2.17%) ISDN
13 8 (1.74%) HTTP
Database & Business Intelligence
1 76 (16.52%) SQL Server
2 24 (5.22%) Relational Database
3 14 (3.04%) Oracle Database
3 14 (3.04%) Power BI
4 13 (2.83%) Oracle Database 11g
4 13 (2.83%) SQL Server Integration Services
5 10 (2.17%) Oracle Database 10g
5 10 (2.17%) Oracle Database 12c
6 9 (1.96%) MongoDB
7 3 (0.65%) Oracle8/8i Database
7 3 (0.65%) SQL Server Reporting Services
8 2 (0.43%) Big Data
8 2 (0.43%) MySQL
9 1 (0.22%) Amazon RDS
9 1 (0.22%) BusinessObjects Business Intelligence
9 1 (0.22%) Data Warehouse
9 1 (0.22%) Hadoop
9 1 (0.22%) PostgreSQL
9 1 (0.22%) SQL Server 2008
9 1 (0.22%) Sybase ASE
Development Applications
1 48 (10.43%) VSS/SourceSafe
2 32 (6.96%) JIRA
3 22 (4.78%) MSI
4 11 (2.39%) Git (software)
5 8 (1.74%) JUnit
6 5 (1.09%) Visual Studio
7 3 (0.65%) SQL Server Management Studio (SSMS)
8 2 (0.43%) GCC
8 2 (0.43%) Jenkins
8 2 (0.43%) Team Foundation Server
9 1 (0.22%) Atlassian Bamboo
9 1 (0.22%) Mercurial
9 1 (0.22%) PVCS
9 1 (0.22%) Rational DOORS
9 1 (0.22%) ReSharper
9 1 (0.22%) TeamCity
9 1 (0.22%) Visual Studio Team System
General
1 43 (9.35%) Finance
2 20 (4.35%) Telecoms
3 17 (3.70%) Marketing
4 16 (3.48%) Manufacturing
5 13 (2.83%) Electronics
6 9 (1.96%) Automotive
7 8 (1.74%) Retail
8 7 (1.52%) Publishing
9 6 (1.30%) Law
10 5 (1.09%) Games
11 4 (0.87%) Billing
12 3 (0.65%) German Language
13 2 (0.43%) Legal
14 1 (0.22%) Advertising
14 1 (0.22%) Banking
14 1 (0.22%) Local Government
14 1 (0.22%) Retail Banking
Job Titles
1 67 (14.57%) Analyst
2 63 (13.70%) Network Engineer
3 36 (7.83%) Infrastructure Engineer
4 35 (7.61%) IT Support
5 33 (7.17%) Service Manager
5 33 (7.17%) Wintel Engineer
6 23 (5.00%) 3rd Line Engineer
7 22 (4.78%) Applications Packager
7 22 (4.78%) Cloud Engineer
7 22 (4.78%) IT Manager
8 21 (4.57%) 2nd Line Support
8 21 (4.57%) Cloud Infrastructure Engineer
9 20 (4.35%) Support Analyst
10 19 (4.13%) Architect
11 18 (3.91%) Senior Analyst
11 18 (3.91%) Service Analyst
11 18 (3.91%) Service Desk Analyst
12 15 (3.26%) Head of IT
12 15 (3.26%) Senior Network Engineer
13 14 (3.04%) IT Services Manager
Libraries, Frameworks & Software Standards
1 36 (7.83%) Web Services
2 30 (6.52%) XML
3 26 (5.65%) CSS
3 26 (5.65%) HTML
4 16 (3.48%) XSLT
5 11 (2.39%) REST
6 9 (1.96%) EJB
6 9 (1.96%) EJB 3.0
6 9 (1.96%) Hibernate
6 9 (1.96%) Java EE
6 9 (1.96%) JAXB
6 9 (1.96%) JPA
6 9 (1.96%) JSF
6 9 (1.96%) PrimeFaces
6 9 (1.96%) XSD
7 8 (1.74%) .NET
8 6 (1.30%) ASP.NET
9 2 (0.43%) 802.1X
9 2 (0.43%) LDAP
10 1 (0.22%) SOAP
Miscellaneous
1 97 (21.09%) Analytical Skills
2 76 (16.52%) User Experience
3 57 (12.39%) Enterprise Software
4 47 (10.22%) Management Information System
5 43 (9.35%) Distributed Denial-of-Service
6 40 (8.70%) Data Centre
7 23 (5.00%) Self-Motivation
8 21 (4.57%) Hybrid Cloud
9 20 (4.35%) Clustering
10 15 (3.26%) iPhone
11 13 (2.83%) Virtual Team
12 9 (1.96%) NHS
13 7 (1.52%) CCTV
13 7 (1.52%) Computer Science
14 4 (0.87%) Driving Licence
14 4 (0.87%) Linux Command Line
15 3 (0.65%) Client/Server
15 3 (0.65%) Public Cloud
16 2 (0.43%) Blackberry
16 2 (0.43%) Replication
Operating Systems
1 203 (44.13%) Windows
2 101 (21.96%) Windows Server
3 83 (18.04%) Linux
4 65 (14.13%) Windows Server 2012
5 43 (9.35%) Windows 7
6 28 (6.09%) Unix
7 27 (5.87%) Windows 10
7 27 (5.87%) Windows Server 2008
8 10 (2.17%) CentOS
9 6 (1.30%) Windows 8
9 6 (1.30%) Windows Server 2003
10 4 (0.87%) Apple iOS
10 4 (0.87%) Red Hat Enterprise Linux
11 3 (0.65%) Nucleus RTOS
12 2 (0.43%) Android
12 2 (0.43%) Windows Mobile
13 1 (0.22%) Solaris
13 1 (0.22%) SUSE
13 1 (0.22%) VMS
Processes & Methodologies
1 361 (78.48%) ITIL
2 191 (41.52%) Service Delivery
3 168 (36.52%) ITSM
4 120 (26.09%) Incident Management
5 112 (24.35%) Problem Management
5 112 (24.35%) Problem-Solving
6 108 (23.48%) ITIL V3
7 99 (21.52%) Proactive Management
8 94 (20.43%) Continuous Improvement
9 84 (18.26%) Business Intelligence
10 81 (17.61%) Decision-Making
11 70 (15.22%) Stakeholder Management
12 68 (14.78%) Agile Software Development
13 53 (11.52%) Root Cause Analysis
14 52 (11.30%) Mentoring
15 49 (10.65%) Capacity Management
15 49 (10.65%) Network Monitoring
16 48 (10.43%) Security Patching
17 44 (9.57%) Change Management
17 44 (9.57%) TOGAF
Programming Languages
1 105 (22.83%) PowerShell
2 45 (9.78%) SQL
3 37 (8.04%) JavaScript
4 30 (6.52%) Python
5 18 (3.91%) C
6 16 (3.48%) VB
7 14 (3.04%) Java
8 8 (1.74%) PHP
9 7 (1.52%) Bash Shell
9 7 (1.52%) C#
10 3 (0.65%) PL/SQL
11 1 (0.22%) R
11 1 (0.22%) Shell Script
Qualifications
1 212 (46.09%) Security Cleared
2 160 (34.78%) Degree
3 99 (21.52%) DV Cleared
4 85 (18.48%) SC Cleared
5 67 (14.57%) Cisco Certification
6 54 (11.74%) Microsoft Certification
7 49 (10.65%) ITIL Certification
8 43 (9.35%) CCNA
9 41 (8.91%) CCNP
10 23 (5.00%) MCITP
11 17 (3.70%) MCSE
12 16 (3.48%) MCSA
13 9 (1.96%) ITIL Foundation Certificate
14 6 (1.30%) AWS Certification
14 6 (1.30%) Computer Science Degree
14 6 (1.30%) DBS Check
14 6 (1.30%) MCP
15 4 (0.87%) Six Sigma Black Belt
16 3 (0.65%) NVQ Level 3
17 2 (0.43%) APMP
Quality Assurance & Compliance
1 147 (31.96%) SLA
2 10 (2.17%) ISO/IEC 20000
3 7 (1.52%) PMO
3 7 (1.52%) QA
4 2 (0.43%) ISO 9001
4 2 (0.43%) ISO/IEC 27001
System Software
1 140 (30.43%) VMware Infrastructure
2 108 (23.48%) Active Directory
3 81 (17.61%) Hyper-V
4 56 (12.17%) Virtual Desktop
5 22 (4.78%) Microsoft App-V
6 21 (4.57%) BitLocker
7 19 (4.13%) VMware ESXi
8 10 (2.17%) Terminal Services
9 3 (0.65%) vSphere
10 2 (0.43%) Docker
11 1 (0.22%) Shibboleth
11 1 (0.22%) Snort
11 1 (0.22%) Virtual Machines
Systems Management
1 71 (15.43%) SCCM
2 53 (11.52%) Nagios
3 48 (10.43%) Cisco LMS
3 48 (10.43%) Opsview
4 25 (5.43%) Cisco Prime
5 22 (4.78%) Forefront Identity Manager
5 22 (4.78%) SCOM
6 21 (4.57%) SCVMM
7 12 (2.61%) Puppet
8 10 (2.17%) NetBackup
8 10 (2.17%) Opscode Chef
9 9 (1.96%) Kibana
10 6 (1.30%) HP ALM
11 4 (0.87%) Cacti
12 3 (0.65%) Ansible
13 2 (0.43%) Terraform
14 1 (0.22%) Kubernetes
14 1 (0.22%) SmoothWall
14 1 (0.22%) vCenter Server
14 1 (0.22%) vMotion
Vendors
1 148 (32.17%) Microsoft
2 142 (30.87%) VMware
3 85 (18.48%) Cisco
4 44 (9.57%) McAfee
5 35 (7.61%) HP
6 34 (7.39%) Oracle
7 26 (5.65%) F5
8 22 (4.78%) Citrix
9 20 (4.35%) SolarWinds
10 18 (3.91%) Veeam
11 17 (3.70%) Juniper
12 16 (3.48%) Red Hat
13 15 (3.26%) 3PAR
13 15 (3.26%) Infoblox
13 15 (3.26%) SAP
14 13 (2.83%) Apple
15 11 (2.39%) Google
16 10 (2.17%) Veritas
17 9 (1.96%) Centrify
17 9 (1.96%) Ivanti