Period
to 15 October 2018

The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 15 October 2018 with a comparison to the same period in the previous 2 years.

Service Management
England > South West
6 months to
15 Oct 2018
Same period 2017 Same period 2016
Rank 102 110 91
Rank change year-on-year +8 -19 +2
Permanent jobs citing Service Management 325 302 368
As % of all permanent IT jobs advertised in the South West 3.15% 2.98% 3.42%
As % of the Processes & Methodologies category 3.42% 3.26% 3.79%
Number of salaries quoted 239 199 251
South West median annual salary £44,529 £45,000 £40,000
Median salary % change year-on-year -1.05% +12.50% -2.44%
10th Percentile £24,000 £26,250 £23,000
90th Percentile £65,000 £53,900 £77,500
England median annual salary £47,500 £47,500 £47,500

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for process or methodology skills.

All Process and Methodology Skills
South West
Permanent vacancies with a requirement for process or methodology skills 9,495 9,261 9,718
As % of all permanent IT jobs advertised in the South West 92.11% 91.49% 90.27%
Number of salaries quoted 7,753 7,662 8,140
South West median annual salary £43,750 £42,500 £40,000
Median salary % change year-on-year +2.94% +6.25% -
10th Percentile £26,250 £25,750 £25,750
90th Percentile £67,500 £63,750 £63,025
England median annual salary £52,000 £50,000 £50,000
% change year-on-year +4.00% - +5.26%

Service Management
Job Vacancy Trend in the South West

Job postings citing Service Management as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Service Management in the South West

Service Management
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the South West.

Salary trend for Service Management in the South West

Service Management
Salary Histogram in the South West

The salary distribution of IT jobs citing Service Management in the South West over the 6 months to 15 October 2018.

Salary histogram for Service Management in the South West

Service Management
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the South West region over the 6 months to 15 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +44 143 £43,000 -4.44% 16
Bristol -24 56 £37,000 -21.28% 14
Gloucestershire +5 46 £50,000 +8.70% 8
Cornwall -16 24 - -
Dorset -25 18 £35,000 -12.50% 5
Somerset +26 15 £44,529 +4.77% 2
Devon +9 8 £48,750 +21.20% 7
Service Management
England

For the 6 months to 15 October 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region with a requirement for Service Management.

1 216 (66.46%) ITIL
2 159 (48.92%) Security Cleared
3 109 (33.54%) Windows
4 99 (30.46%) SLA
4 99 (30.46%) Microsoft
4 99 (30.46%) VMware
5 97 (29.85%) SC Cleared
6 93 (28.62%) DV Cleared
7 92 (28.31%) Service Delivery
8 91 (28.00%) VMware Infrastructure
9 85 (26.15%) Incident Management
10 80 (24.62%) Cisco
11 71 (21.85%) LAN
11 71 (21.85%) WAN
12 61 (18.77%) Active Directory
13 59 (18.15%) ITSM
14 58 (17.85%) Cisco Certification
14 58 (17.85%) PowerShell
15 57 (17.54%) SCCM
15 57 (17.54%) Nagios
16 56 (17.23%) Problem-Solving
17 52 (16.00%) Capacity Management
18 51 (15.69%) ITIL V3
19 49 (15.08%) Windows 7
20 48 (14.77%) Degree
20 48 (14.77%) Python
20 48 (14.77%) Finance
20 48 (14.77%) Agile Software Development
21 47 (14.46%) Security Patching
22 46 (14.15%) Root Cause Analysis

Service Management
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (11.08%) SharePoint
2 12 (3.69%) SharePoint 2013
3 8 (2.46%) SharePoint 2010
4 7 (2.15%) Confluence
4 7 (2.15%) MS Exchange
5 6 (1.85%) Exchange Server 2010
6 5 (1.54%) Exchange Server 2013
7 3 (0.92%) CMS
7 3 (0.92%) Elasticsearch
7 3 (0.92%) IBM Notes
8 2 (0.62%) Captiva
8 2 (0.62%) Documentum
8 2 (0.62%) IIS
8 2 (0.62%) Skype for Business
9 1 (0.31%) Apache
9 1 (0.31%) SAS
Applications
1 28 (8.62%) Microsoft Office
2 13 (4.00%) Microsoft Project
3 6 (1.85%) Microsoft Excel
3 6 (1.85%) Microsoft PowerPoint
4 4 (1.23%) MS Visio
5 3 (0.92%) Acrobat
6 1 (0.31%) Chatbot
Business Applications
1 1 (0.31%) SAP SM
1 1 (0.31%) Unit4 Business World
Cloud Services
1 45 (13.85%) Microsoft Azure
2 36 (11.08%) Amazon AWS
3 19 (5.85%) Office 365
4 4 (1.23%) Azure Active Directory
5 3 (0.92%) Google Cloud Platform
6 2 (0.62%) AWS CloudFormation
6 2 (0.62%) IaaS
6 2 (0.62%) PaaS
6 2 (0.62%) SaaS
7 1 (0.31%) Amazon SageMaker
Communications & Networking
1 71 (21.85%) LAN
1 71 (21.85%) WAN
2 45 (13.85%) Cisco Nexus
2 45 (13.85%) NX-OS
3 39 (12.00%) BGP
3 39 (12.00%) Cisco IOS
3 39 (12.00%) EIGRP
3 39 (12.00%) Wireshark
4 18 (5.54%) Intrusion Detection
5 17 (5.23%) Firewall
6 14 (4.31%) Network Security
7 12 (3.69%) Software-Defined Networking
8 10 (3.08%) SAN
9 9 (2.77%) DNS
10 7 (2.15%) Fibre Channel
10 7 (2.15%) VoIP
11 6 (1.85%) Wireless
12 5 (1.54%) NAS
12 5 (1.54%) NetScaler
13 4 (1.23%) Internet
Database & Business Intelligence
1 28 (8.62%) SQL Server
2 6 (1.85%) Big Data
2 6 (1.85%) Relational Database
3 5 (1.54%) MySQL
4 4 (1.23%) NoSQL
4 4 (1.23%) Oracle Database
4 4 (1.23%) Oracle Reports
4 4 (1.23%) PostgreSQL
4 4 (1.23%) RDBMS
5 3 (0.92%) Hadoop
5 3 (0.92%) Hazelcast
5 3 (0.92%) Power BI
5 3 (0.92%) Qlik Sense
6 2 (0.62%) Data Mining
6 2 (0.62%) Data Warehouse
6 2 (0.62%) SQL Server Reporting Services
7 1 (0.31%) Blockchain
7 1 (0.31%) Data Lake
7 1 (0.31%) SAS EBI
7 1 (0.31%) SQL Server 2008
Development Applications
1 45 (13.85%) VSS/SourceSafe
2 26 (8.00%) MSI
3 8 (2.46%) Team Foundation Server
4 7 (2.15%) JIRA
4 7 (2.15%) Visual Studio Team System
5 5 (1.54%) GCC
6 1 (0.31%) Bitbucket
General
1 48 (14.77%) Finance
2 23 (7.08%) Telecoms
3 16 (4.92%) Electronics
3 16 (4.92%) Manufacturing
3 16 (4.92%) Marketing
4 10 (3.08%) Billing
5 8 (2.46%) Law
6 7 (2.15%) Aerospace
6 7 (2.15%) Military
7 6 (1.85%) Retail
8 5 (1.54%) Publishing
9 3 (0.92%) Back Office
10 1 (0.31%) Advertising
10 1 (0.31%) Local Government
Job Titles
1 47 (14.46%) Network Engineer
2 38 (11.69%) Infrastructure Engineer
3 37 (11.38%) Analyst
4 33 (10.15%) Service Manager
5 29 (8.92%) Architect
6 24 (7.38%) Applications Packager
7 17 (5.23%) Delivery Manager
7 17 (5.23%) Support Engineer
8 16 (4.92%) Service Analyst
8 16 (4.92%) Services Delivery Manager
9 13 (4.00%) IT Analyst
10 12 (3.69%) IT Manager
10 12 (3.69%) Service Architect
11 11 (3.38%) 1st Line Support
11 11 (3.38%) 3rd Line Engineer
11 11 (3.38%) Consultant
11 11 (3.38%) IT Support
11 11 (3.38%) Service Desk Analyst
11 11 (3.38%) Wintel Engineer
12 10 (3.08%) Cloud Engineer
Libraries, Frameworks & Software Standards
1 13 (4.00%) .NET
2 8 (2.46%) Web Services
3 7 (2.15%) ASP.NET
3 7 (2.15%) ASP.NET MVC
3 7 (2.15%) WPF
4 6 (1.85%) .NET Framework
5 4 (1.23%) CSS
5 4 (1.23%) HTML
5 4 (1.23%) Node.js
6 3 (0.92%) AngularJS
6 3 (0.92%) Lucene
6 3 (0.92%) React
6 3 (0.92%) RESTful
6 3 (0.92%) SAML
7 2 (0.62%) ASP.NET Web Forms
7 2 (0.62%) XML
8 1 (0.31%) Natural Language Processing
8 1 (0.31%) Vue.js
8 1 (0.31%) XSLT
Miscellaneous
1 43 (13.23%) Analytical Skills
2 29 (8.92%) Data Centre
3 28 (8.62%) Management Information System
4 24 (7.38%) Self-Motivation
5 15 (4.62%) User Experience
6 14 (4.31%) Distributed Denial-of-Service
7 13 (4.00%) Clustering
8 9 (2.77%) Driving Licence
9 8 (2.46%) Enterprise Software
9 8 (2.46%) Fat Client
9 8 (2.46%) Hybrid Cloud
9 8 (2.46%) Thin Client
10 7 (2.15%) Virtual Team
11 5 (1.54%) Blackberry
11 5 (1.54%) Computer Science
11 5 (1.54%) iPad
12 4 (1.23%) EMC VNX
12 4 (1.23%) Linux Command Line
12 4 (1.23%) Public Cloud
13 2 (0.62%) Private Cloud
Operating Systems
1 109 (33.54%) Windows
2 49 (15.08%) Windows 7
3 40 (12.31%) Windows Server
4 32 (9.85%) Windows Server 2008
5 30 (9.23%) Linux
6 24 (7.38%) Windows Server 2012
7 23 (7.08%) Windows 10
8 9 (2.77%) CentOS
8 9 (2.77%) Red Hat Enterprise Linux
9 6 (1.85%) Unix
10 5 (1.54%) Android
10 5 (1.54%) Apple iOS
11 2 (0.62%) Fedora
11 2 (0.62%) Ubuntu
12 1 (0.31%) Solaris
12 1 (0.31%) Windows 2000
12 1 (0.31%) Windows 8
12 1 (0.31%) Windows XP
Processes & Methodologies
1 216 (66.46%) ITIL
2 92 (28.31%) Service Delivery
3 85 (26.15%) Incident Management
4 59 (18.15%) ITSM
5 56 (17.23%) Problem-Solving
6 52 (16.00%) Capacity Management
7 51 (15.69%) ITIL V3
8 48 (14.77%) Agile Software Development
9 47 (14.46%) Security Patching
10 46 (14.15%) Root Cause Analysis
11 45 (13.85%) Network Monitoring
12 42 (12.92%) Customer Engagement
12 42 (12.92%) Infrastructure Engineering
13 41 (12.62%) Problem Management
14 35 (10.77%) Business Intelligence
15 31 (9.54%) Mentoring
16 28 (8.62%) Stakeholder Management
17 26 (8.00%) Application Packaging
17 26 (8.00%) Compatibility Testing
17 26 (8.00%) User Acceptance Testing
Programming Languages
1 58 (17.85%) PowerShell
2 48 (14.77%) Python
3 18 (5.54%) C
4 15 (4.62%) SQL
5 11 (3.38%) Java
5 11 (3.38%) JavaScript
6 8 (2.46%) Bash Shell
7 7 (2.15%) PHP
8 6 (1.85%) C#
9 4 (1.23%) PL/SQL
10 2 (0.62%) T-SQL
11 1 (0.31%) ES6
11 1 (0.31%) R
Qualifications
1 159 (48.92%) Security Cleared
2 97 (29.85%) SC Cleared
3 93 (28.62%) DV Cleared
4 58 (17.85%) Cisco Certification
5 48 (14.77%) Degree
6 42 (12.92%) CCNP
7 21 (6.46%) ITIL Certification
8 19 (5.85%) CCNA
9 15 (4.62%) Microsoft Certification
10 9 (2.77%) MCITP
11 7 (2.15%) ITIL Foundation Certificate
12 6 (1.85%) Computer Science Degree
12 6 (1.85%) SANS
13 4 (1.23%) APMP
13 4 (1.23%) BPSS Clearance
14 3 (0.92%) MCSE
15 2 (0.62%) GIAC
15 2 (0.62%) Linux+ Certification
15 2 (0.62%) Network+ Certification
15 2 (0.62%) SSCP
Quality Assurance & Compliance
1 99 (30.46%) SLA
2 14 (4.31%) ISO/IEC 27001
3 6 (1.85%) ISO/IEC 20000
4 5 (1.54%) PMO
5 4 (1.23%) GDPR
5 4 (1.23%) GPG13
6 3 (0.92%) Government Security Classifications
6 3 (0.92%) ISO 9001
7 1 (0.31%) Data Quality
7 1 (0.31%) JSP 440
System Software
1 91 (28.00%) VMware Infrastructure
2 61 (18.77%) Active Directory
3 32 (9.85%) Hyper-V
4 26 (8.00%) Microsoft App-V
5 19 (5.85%) Virtual Desktop
6 10 (3.08%) VMware ESXi
7 8 (2.46%) BitLocker
8 4 (1.23%) Docker
9 3 (0.92%) Firmware
9 3 (0.92%) Shibboleth
9 3 (0.92%) XenApp
9 3 (0.92%) XenDesktop
10 2 (0.62%) NFS
10 2 (0.62%) Samba
10 2 (0.62%) VirtualBox
10 2 (0.62%) vSphere
10 2 (0.62%) Xen
11 1 (0.31%) VMware NSX
Systems Management
1 57 (17.54%) Nagios
1 57 (17.54%) SCCM
2 45 (13.85%) Cisco LMS
2 45 (13.85%) Opsview
3 10 (3.08%) Cacti
4 9 (2.77%) vCenter Server
5 8 (2.46%) SCOM
5 8 (2.46%) SCVMM
6 7 (2.15%) Cisco Prime
7 6 (1.85%) Forefront Identity Manager
7 6 (1.85%) HP ALM
8 4 (1.23%) Ansible
8 4 (1.23%) Data Guard
8 4 (1.23%) EMC NetWorker
8 4 (1.23%) Kubernetes
8 4 (1.23%) McAfee ePO
8 4 (1.23%) NetBackup
9 3 (0.92%) Microsoft Data Protection Manager
9 3 (0.92%) Norton AntiVirus
9 3 (0.92%) ServiceCenter
Vendors
1 99 (30.46%) Microsoft
1 99 (30.46%) VMware
2 80 (24.62%) Cisco
3 25 (7.69%) Citrix
4 22 (6.77%) HP
5 21 (6.46%) McAfee
5 21 (6.46%) SAP
6 17 (5.23%) SolarWinds
7 13 (4.00%) Oracle
8 9 (2.77%) Apple
8 9 (2.77%) EMC
9 8 (2.46%) Red Hat
9 8 (2.46%) Veeam
10 7 (2.15%) Atlassian
10 7 (2.15%) Mitel
10 7 (2.15%) Xamarin
11 6 (1.85%) 3PAR
11 6 (1.85%) Dell
12 5 (1.54%) Canon
12 5 (1.54%) F5