Period
to 18 December 2018

The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 18 December 2018 with a comparison to the same period in the previous 2 years.

Service Management
England > South West
6 months to
18 Dec 2018
Same period 2017 Same period 2016
Rank 100 92 93
Rank change year-on-year -8 +1 +15
Permanent jobs citing Service Management 298 371 374
As % of all permanent IT jobs advertised in the South West 2.97% 3.63% 3.48%
As % of the Processes & Methodologies category 3.20% 3.98% 3.82%
Number of salaries quoted 231 215 272
South West median annual salary £45,000 £45,000 £40,000
Median salary % change year-on-year - +12.50% -4.19%
10th Percentile £22,750 £26,250 £23,000
90th Percentile £65,000 £57,424 £71,250
England median annual salary £47,500 £50,000 £47,500
% change year-on-year -5.00% +5.26% -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for process or methodology skills.

All Process and Methodology Skills
South West
Permanent vacancies with a requirement for process or methodology skills 9,313 9,315 9,803
As % of all permanent IT jobs advertised in the South West 92.74% 91.21% 91.11%
Number of salaries quoted 7,373 7,670 8,149
South West median annual salary £45,000 £42,500 £40,500
Median salary % change year-on-year +5.88% +4.94% +1.25%
10th Percentile £26,250 £26,250 £26,250
90th Percentile £67,500 £64,300 £63,750
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Service Management
Job Vacancy Trend in the South West

Job postings citing Service Management as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Service Management in the South West

Service Management
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the South West.

Salary trend for Service Management in the South West

Service Management
Salary Histogram in the South West

The salary distribution of IT jobs citing Service Management in the South West over the 6 months to 18 December 2018.

Salary histogram for Service Management in the South West

Service Management
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the South West region over the 6 months to 18 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +33 131 £45,000 +2.86% 11
Bristol -29 58 £26,000 -42.22% 8
Gloucestershire -19 43 £47,500 +5.56% 4
Dorset +8 21 £35,000 -26.32% 2
Devon +7 13 £46,250 +14.98% 1
Somerset +8 11 £45,814 +4.12% 1
Cornwall -27 10 - - 2
Service Management
England

For the 6 months to 18 December 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region with a requirement for Service Management.

1 200 (67.11%) ITIL
2 129 (43.29%) Security Cleared
3 94 (31.54%) SLA
4 86 (28.86%) Windows
5 85 (28.52%) DV Cleared
6 78 (26.17%) SC Cleared
6 78 (26.17%) Cisco
6 78 (26.17%) Microsoft
7 77 (25.84%) Service Delivery
8 73 (24.50%) VMware
8 73 (24.50%) Incident Management
9 66 (22.15%) VMware Infrastructure
10 57 (19.13%) ITSM
10 57 (19.13%) Cisco Certification
11 56 (18.79%) WAN
11 56 (18.79%) LAN
12 53 (17.79%) Capacity Management
13 52 (17.45%) ITIL V3
14 50 (16.78%) Finance
15 47 (15.77%) Windows 7
16 46 (15.44%) PowerShell
17 44 (14.77%) SCCM
17 44 (14.77%) Python
17 44 (14.77%) Problem-Solving
18 42 (14.09%) Nagios
18 42 (14.09%) Analytical Skills
19 41 (13.76%) Customer Engagement
19 41 (13.76%) CCNP
19 41 (13.76%) Infrastructure Engineering
20 40 (13.42%) Degree

Service Management
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (6.38%) SharePoint
2 8 (2.68%) SharePoint 2010
2 8 (2.68%) SharePoint 2013
3 6 (2.01%) Confluence
4 3 (1.01%) CMS
4 3 (1.01%) Elasticsearch
4 3 (1.01%) IBM Notes
5 2 (0.67%) Captiva
5 2 (0.67%) Documentum
5 2 (0.67%) Skype for Business
6 1 (0.34%) Apache
6 1 (0.34%) Exchange Server 2010
6 1 (0.34%) IIS
6 1 (0.34%) MS Exchange
Applications
1 28 (9.40%) Microsoft Office
2 13 (4.36%) Microsoft Project
3 12 (4.03%) Microsoft Excel
4 10 (3.36%) Microsoft PowerPoint
5 4 (1.34%) MS Visio
6 3 (1.01%) Acrobat
Business Applications
1 1 (0.34%) SAP SM
1 1 (0.34%) Unit4 Business World
Cloud Services
1 34 (11.41%) Microsoft Azure
2 27 (9.06%) Amazon AWS
3 16 (5.37%) Office 365
4 5 (1.68%) IaaS
4 5 (1.68%) SaaS
5 3 (1.01%) Google Cloud Platform
5 3 (1.01%) PaaS
6 2 (0.67%) AWS CloudFormation
7 1 (0.34%) Azure Active Directory
Communications & Networking
1 56 (18.79%) LAN
1 56 (18.79%) WAN
2 37 (12.42%) BGP
2 37 (12.42%) Cisco IOS
2 37 (12.42%) Cisco Nexus
2 37 (12.42%) EIGRP
2 37 (12.42%) NX-OS
2 37 (12.42%) Wireshark
3 14 (4.70%) SAN
4 12 (4.03%) Software-Defined Networking
5 10 (3.36%) Firewall
5 10 (3.36%) NAS
5 10 (3.36%) NetScaler
5 10 (3.36%) VLAN
6 9 (3.02%) DHCP
6 9 (3.02%) DNS
7 8 (2.68%) Fibre Channel
8 7 (2.35%) Intrusion Detection
8 7 (2.35%) Network Security
9 6 (2.01%) Wireless
Database & Business Intelligence
1 14 (4.70%) SQL Server
2 6 (2.01%) MySQL
3 5 (1.68%) Big Data
4 4 (1.34%) NoSQL
4 4 (1.34%) Oracle Database
4 4 (1.34%) Oracle Reports
4 4 (1.34%) PostgreSQL
4 4 (1.34%) RDBMS
4 4 (1.34%) Relational Database
5 3 (1.01%) Hadoop
5 3 (1.01%) Hazelcast
5 3 (1.01%) Qlik Sense
6 2 (0.67%) Amazon RDS
6 2 (0.67%) Data Mining
6 2 (0.67%) SQL Server Reporting Services
7 1 (0.34%) Data Warehouse
7 1 (0.34%) MariaDB
Development Applications
1 37 (12.42%) VSS/SourceSafe
2 30 (10.07%) MSI
3 7 (2.35%) JIRA
4 6 (2.01%) Team Foundation Server
4 6 (2.01%) Visual Studio Team System
5 3 (1.01%) GCC
6 1 (0.34%) Bitbucket
General
1 50 (16.78%) Finance
2 24 (8.05%) Telecoms
3 11 (3.69%) Marketing
4 10 (3.36%) Electronics
4 10 (3.36%) Manufacturing
5 9 (3.02%) Law
5 9 (3.02%) Military
6 8 (2.68%) Billing
6 8 (2.68%) Retail
7 7 (2.35%) Aerospace
8 3 (1.01%) Back Office
8 3 (1.01%) Local Government
Job Titles
1 44 (14.77%) Service Manager
2 41 (13.76%) Analyst
2 41 (13.76%) Network Engineer
3 37 (12.42%) Infrastructure Engineer
4 23 (7.72%) Applications Packager
5 21 (7.05%) Architect
6 19 (6.38%) Service Analyst
7 17 (5.70%) IT Analyst
8 16 (5.37%) Delivery Manager
8 16 (5.37%) Services Delivery Manager
9 15 (5.03%) IT Manager
9 15 (5.03%) Service Architect
10 14 (4.70%) Support Engineer
11 13 (4.36%) Support Analyst
12 12 (4.03%) Service Desk Analyst
13 11 (3.69%) 1st Line Support
13 11 (3.69%) IT Support
13 11 (3.69%) Project Manager
14 8 (2.68%) 1st Line Support Analyst
14 8 (2.68%) Cloud Engineer
Libraries, Frameworks & Software Standards
1 11 (3.69%) .NET
2 6 (2.01%) ASP.NET
2 6 (2.01%) ASP.NET MVC
2 6 (2.01%) Web Services
2 6 (2.01%) WPF
3 5 (1.68%) .NET Framework
4 4 (1.34%) Node.js
5 3 (1.01%) AngularJS
5 3 (1.01%) CSS
5 3 (1.01%) HTML
5 3 (1.01%) Lucene
5 3 (1.01%) React
5 3 (1.01%) RESTful
6 2 (0.67%) ASP.NET Web Forms
7 1 (0.34%) 802.1X
7 1 (0.34%) LDAP
7 1 (0.34%) SAML
7 1 (0.34%) Vue.js
Miscellaneous
1 42 (14.09%) Analytical Skills
2 23 (7.72%) Management Information System
2 23 (7.72%) Self-Motivation
3 18 (6.04%) Data Centre
4 11 (3.69%) Driving Licence
5 10 (3.36%) Fat Client
5 10 (3.36%) Thin Client
6 7 (2.35%) Enterprise Software
6 7 (2.35%) User Experience
7 6 (2.01%) CMDB
7 6 (2.01%) Linux Command Line
7 6 (2.01%) Virtual Team
8 5 (1.68%) Distributed Denial-of-Service
8 5 (1.68%) Hybrid Cloud
9 4 (1.34%) Public Cloud
10 3 (1.01%) Blackberry
10 3 (1.01%) Clustering
10 3 (1.01%) iPad
11 2 (0.67%) Enterprise Storage
11 2 (0.67%) Fintech
Operating Systems
1 86 (28.86%) Windows
2 47 (15.77%) Windows 7
3 31 (10.40%) Windows Server 2008
4 24 (8.05%) Windows Server
5 20 (6.71%) Linux
6 16 (5.37%) Windows 10
7 8 (2.68%) Windows Server 2012
8 3 (1.01%) Android
8 3 (1.01%) Apple iOS
8 3 (1.01%) CentOS
8 3 (1.01%) Red Hat Enterprise Linux
9 2 (0.67%) Fedora
9 2 (0.67%) Ubuntu
9 2 (0.67%) Windows 8
10 1 (0.34%) Solaris
10 1 (0.34%) Windows 2000
10 1 (0.34%) Windows XP
Processes & Methodologies
1 200 (67.11%) ITIL
2 77 (25.84%) Service Delivery
3 73 (24.50%) Incident Management
4 57 (19.13%) ITSM
5 53 (17.79%) Capacity Management
6 52 (17.45%) ITIL V3
7 44 (14.77%) Problem-Solving
8 41 (13.76%) Customer Engagement
8 41 (13.76%) Infrastructure Engineering
9 37 (12.42%) Network Monitoring
9 37 (12.42%) Root Cause Analysis
9 37 (12.42%) Security Patching
10 36 (12.08%) Agile Software Development
11 31 (10.40%) Mentoring
12 30 (10.07%) Application Packaging
12 30 (10.07%) Compatibility Testing
12 30 (10.07%) Software Distribution
12 30 (10.07%) User Acceptance Testing
13 29 (9.73%) Problem Management
14 28 (9.40%) Stakeholder Management
Programming Languages
1 46 (15.44%) PowerShell
2 44 (14.77%) Python
3 17 (5.70%) C
4 12 (4.03%) SQL
5 11 (3.69%) Java
6 9 (3.02%) JavaScript
7 7 (2.35%) Bash Shell
8 5 (1.68%) PHP
9 4 (1.34%) C#
9 4 (1.34%) PL/SQL
10 2 (0.67%) T-SQL
11 1 (0.34%) ES6
Qualifications
1 129 (43.29%) Security Cleared
2 85 (28.52%) DV Cleared
3 78 (26.17%) SC Cleared
4 57 (19.13%) Cisco Certification
5 41 (13.76%) CCNP
6 40 (13.42%) Degree
7 20 (6.71%) CCNA
8 18 (6.04%) ITIL Certification
9 13 (4.36%) Microsoft Certification
10 5 (1.68%) APMP
10 5 (1.68%) Computer Science Degree
11 4 (1.34%) MCSE
11 4 (1.34%) SANS
12 3 (1.01%) BPSS Clearance
12 3 (1.01%) ITIL Foundation Certificate
12 3 (1.01%) MCITP
12 3 (1.01%) MCSA
13 2 (0.67%) Linux+ Certification
13 2 (0.67%) Network+ Certification
13 2 (0.67%) SSCP
Quality Assurance & Compliance
1 94 (31.54%) SLA
2 16 (5.37%) ISO/IEC 27001
3 7 (2.35%) ISO/IEC 20000
4 3 (1.01%) ISO 9001
4 3 (1.01%) PMO
5 2 (0.67%) GDPR
5 2 (0.67%) Government Security Classifications
5 2 (0.67%) GPG13
5 2 (0.67%) PCI DSS
6 1 (0.34%) Data Quality
6 1 (0.34%) ISO 9000
6 1 (0.34%) JSP 440
System Software
1 66 (22.15%) VMware Infrastructure
2 39 (13.09%) Active Directory
3 30 (10.07%) Microsoft App-V
4 22 (7.38%) Hyper-V
5 8 (2.68%) Firmware
5 8 (2.68%) XenApp
5 8 (2.68%) XenDesktop
6 5 (1.68%) BitLocker
6 5 (1.68%) Virtual Desktop
6 5 (1.68%) VMware ESXi
7 4 (1.34%) Docker
8 2 (0.67%) NFS
8 2 (0.67%) Samba
8 2 (0.67%) VirtualBox
8 2 (0.67%) vSphere
8 2 (0.67%) Xen
9 1 (0.34%) Shibboleth
9 1 (0.34%) VMware NSX
Systems Management
1 44 (14.77%) SCCM
2 42 (14.09%) Nagios
3 37 (12.42%) Cisco LMS
3 37 (12.42%) Opsview
4 8 (2.68%) Microsoft Data Protection Manager
4 8 (2.68%) SCDPM
5 5 (1.68%) HP ALM
5 5 (1.68%) SCOM
5 5 (1.68%) SCVMM
5 5 (1.68%) vCenter Server
6 4 (1.34%) Ansible
6 4 (1.34%) Computer Incident Response Team
6 4 (1.34%) Data Guard
6 4 (1.34%) Kubernetes
7 3 (1.01%) Cacti
7 3 (1.01%) Norton AntiVirus
7 3 (1.01%) Puppet
7 3 (1.01%) ServiceCenter
7 3 (1.01%) Systems Management Server (SMS)
8 2 (0.67%) Docker Swarm
Vendors
1 78 (26.17%) Cisco
1 78 (26.17%) Microsoft
2 73 (24.50%) VMware
3 22 (7.38%) Citrix
4 15 (5.03%) SAP
5 11 (3.69%) HP
6 8 (2.68%) McAfee
6 8 (2.68%) Oracle
7 7 (2.35%) Mitel
8 6 (2.01%) Apple
8 6 (2.01%) Atlassian
8 6 (2.01%) Xamarin
9 5 (1.68%) Red Hat
9 5 (1.68%) SolarWinds
10 4 (1.34%) EMC
11 3 (1.01%) Adobe
11 3 (1.01%) Canon
11 3 (1.01%) Lotus
11 3 (1.01%) Snow
11 3 (1.01%) Symantec