Period
to 21 November 2017

The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 21 November 2017 with a comparison to the same period in the previous 2 years.

Service Management
England > South West
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 102 93 102
Rank change year-on-year -9 +9 +28
Permanent jobs citing Service Management 332 371 354
As % of all permanent IT jobs advertised in the South West 3.21% 3.42% 3.00%
As % of the Processes & Methodologies category 3.59% 3.85% 3.37%
Number of salaries quoted 199 255 301
South West median annual salary £45,000 £42,500 £43,000
Median salary % change year-on-year +5.88% -1.16% +7.50%
10th Percentile £26,250 £23,000 £22,000
90th Percentile £59,000 £75,000 £63,750
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for process or methodology skills.

All Process and Methodology Skills
South West
Permanent vacancies with a requirement for process or methodology skills 9252 9636 10507
As % of all permanent IT jobs advertised in the South West 89.50% 88.85% 88.93%
Number of salaries quoted 7614 8032 8826
South West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +3.90%
10th Percentile £26,250 £26,250 £25,000
90th Percentile £65,000 £63,750 £62,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Service Management
Job Vacancy Trend in the South West

Job postings citing Service Management as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Service Management in the South West

Service Management
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the South West.

Salary trend for Service Management in the South West

Service Management
Salary Histogram in the South West

The salary distribution of IT jobs citing Service Management in the South West over the 6 months to 21 November 2017.

Salary histogram for Service Management in the South West

Service Management
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the South West region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol -23 98 £45,000 -11.76% 2
Gloucestershire -6 71 £46,000 +15.00%
Wiltshire +13 53 £43,750 +45.83% 3
Cornwall +1 50 £60,000 +33.33%
Somerset -18 20 £45,000 +35.34%
Devon +22 13 £40,223 - 1
Dorset 0 11 £47,500 -40.63%
Service Management
England

For the 6 months to 21 November 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region with a requirement for Service Management.

1 232 (69.88%) ITIL
2 181 (54.52%) Security Cleared
3 146 (43.98%) ITSM
4 129 (38.86%) DV Cleared
5 113 (34.04%) Service Delivery
6 104 (31.33%) Problem Management
7 94 (28.31%) SC Cleared
8 93 (28.01%) SLA
9 90 (27.11%) Degree
10 87 (26.20%) Windows
11 84 (25.30%) Microsoft
12 73 (21.99%) Cisco
13 72 (21.69%) Cisco Certification
13 72 (21.69%) Incident Management
14 69 (20.78%) VMware
15 67 (20.18%) VMware Infrastructure
16 64 (19.28%) ITIL V3
17 60 (18.07%) Network Monitoring
18 59 (17.77%) Analytical Skills
19 58 (17.47%) Management Information System
19 58 (17.47%) Agile Software Development
20 57 (17.17%) PowerShell
21 56 (16.87%) Proactive Management
22 55 (16.57%) Information Security
22 55 (16.57%) SQL Server
23 54 (16.27%) Coaching
24 52 (15.66%) Windows Server
25 49 (14.76%) Project Management
25 49 (14.76%) Software Engineering
26 48 (14.46%) Office 365

Service Management
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 40 (12.05%) SharePoint
2 12 (3.61%) Confluence
3 7 (2.11%) Tomcat
4 6 (1.81%) Anypoint
4 6 (1.81%) Apache
4 6 (1.81%) GlassFish
4 6 (1.81%) Mule
4 6 (1.81%) Mule ESB
4 6 (1.81%) SharePoint Server
4 6 (1.81%) WebLogic
4 6 (1.81%) WebSphere
5 3 (0.90%) IIS
5 3 (0.90%) Skype for Business
6 1 (0.30%) Apache Solr
6 1 (0.30%) CMS
6 1 (0.30%) Elasticsearch
6 1 (0.30%) MS Exchange
Applications
1 29 (8.73%) Microsoft Office
2 4 (1.20%) Spreadsheet
3 2 (0.60%) Microsoft Project
3 2 (0.60%) MS Visio
4 1 (0.30%) Microsoft Excel
4 1 (0.30%) Photoshop
Business Applications
1 5 (1.51%) Dynamics CRM
2 2 (0.60%) Remedy ITSM
Cloud Services
1 48 (14.46%) Office 365
2 42 (12.65%) Microsoft Azure
3 28 (8.43%) Amazon AWS
4 5 (1.51%) Cloud Computing
4 5 (1.51%) Dynamics 365
5 3 (0.90%) OneDrive
5 3 (0.90%) SaaS
6 2 (0.60%) Azure Active Directory
7 1 (0.30%) Amazon SQS
Communications & Networking
1 40 (12.05%) LAN
1 40 (12.05%) WAN
2 39 (11.75%) Cisco Nexus
2 39 (11.75%) NX-OS
3 38 (11.45%) Firewall
4 30 (9.04%) Internet
5 27 (8.13%) Intrusion Detection
5 27 (8.13%) Network Security
6 25 (7.53%) BGP
6 25 (7.53%) Cisco IOS
6 25 (7.53%) EIGRP
6 25 (7.53%) Wireshark
7 23 (6.93%) TCP/IP
8 21 (6.33%) DNS
8 21 (6.33%) VoIP
9 20 (6.02%) Wireless
10 16 (4.82%) Cisco ISE
11 15 (4.52%) SAN
12 10 (3.01%) NAS
13 9 (2.71%) VLAN
Database & Business Intelligence
1 55 (16.57%) SQL Server
2 10 (3.01%) MySQL
3 9 (2.71%) PostgreSQL
4 6 (1.81%) Data Warehouse
4 6 (1.81%) MongoDB
4 6 (1.81%) SQL Server 2012
5 4 (1.20%) Oracle Database
5 4 (1.20%) SQL Server Reporting Services
6 3 (0.90%) Azure SQL Database
6 3 (0.90%) Data Lake
6 3 (0.90%) Microsoft Analysis Services
6 3 (0.90%) Power BI
6 3 (0.90%) SQL Server 2008
6 3 (0.90%) SQL Server Analysis Services
6 3 (0.90%) SQL Server Integration Services
7 2 (0.60%) NoSQL
7 2 (0.60%) Oracle Reports
8 1 (0.30%) Hadoop
8 1 (0.30%) Oracle8/8i Database
8 1 (0.30%) Relational Database
Development Applications
1 39 (11.75%) VSS/SourceSafe
2 14 (4.22%) JIRA
3 9 (2.71%) Git (software)
3 9 (2.71%) Team Foundation Server
4 8 (2.41%) Rational DOORS
5 7 (2.11%) Atlassian Bamboo
5 7 (2.11%) Eclipse
5 7 (2.11%) JUnit
5 7 (2.11%) Maven
6 6 (1.81%) Cucumber
6 6 (1.81%) Gradle
6 6 (1.81%) SoapUI
7 2 (0.60%) Redmine
8 1 (0.30%) MSI
8 1 (0.30%) Selenium
8 1 (0.30%) SQL Server Management Studio (SSMS)
8 1 (0.30%) Subversion
8 1 (0.30%) TeamCity
8 1 (0.30%) Visual Studio
General
1 22 (6.63%) Finance
2 12 (3.61%) Retail
3 9 (2.71%) Manufacturing
4 3 (0.90%) Local Government
4 3 (0.90%) Marketing
5 2 (0.60%) Publishing
5 2 (0.60%) Telecoms
6 1 (0.30%) Advertising
6 1 (0.30%) Back Office
6 1 (0.30%) Electronics
6 1 (0.30%) Retail Banking
Job Titles
1 60 (18.07%) Network Engineer
2 49 (14.76%) Analyst
3 27 (8.13%) Architect
3 27 (8.13%) Infrastructure Engineer
4 26 (7.83%) Service Manager
5 18 (5.42%) SOC Analyst
6 16 (4.82%) Cloud Engineer
6 16 (4.82%) Cloud Infrastructure Engineer
6 16 (4.82%) Consultant
7 15 (4.52%) Service Analyst
8 12 (3.61%) Administrator
8 12 (3.61%) Lead Network Engineer
9 11 (3.31%) Applications Support
9 11 (3.31%) Service Desk Analyst
9 11 (3.31%) Wintel Engineer
10 10 (3.01%) 2nd Line Support
10 10 (3.01%) Delivery Manager
10 10 (3.01%) Solutions Architect
10 10 (3.01%) Systems Engineer
11 9 (2.71%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 36 (10.84%) .NET
2 20 (6.02%) Web Services
3 12 (3.61%) XML
4 10 (3.01%) JSON
4 10 (3.01%) REST
5 9 (2.71%) SOAP
6 7 (2.11%) Hibernate
6 7 (2.11%) Spring
7 6 (1.81%) J2EE
7 6 (1.81%) JMS
7 6 (1.81%) RAML
7 6 (1.81%) WSDL
7 6 (1.81%) XSD
7 6 (1.81%) XSLT
8 5 (1.51%) HTML
9 4 (1.20%) CSS
9 4 (1.20%) EDI
10 3 (0.90%) ASP.NET
10 3 (0.90%) WebCenter
11 2 (0.60%) Java EE
Miscellaneous
1 59 (17.77%) Analytical Skills
2 58 (17.47%) Management Information System
3 27 (8.13%) Distributed Denial-of-Service
4 25 (7.53%) User Experience
5 21 (6.33%) Cyberthreat
5 21 (6.33%) Security Operations Centre
6 17 (5.12%) Computer Science
6 17 (5.12%) Hybrid Cloud
7 12 (3.61%) Driving Licence
7 12 (3.61%) Replication
8 9 (2.71%) Data Centre
9 7 (2.11%) Cyber Defence
9 7 (2.11%) Enterprise Software
10 6 (1.81%) CESG
11 5 (1.51%) Life Science
12 4 (1.20%) EPoS
12 4 (1.20%) NHS
12 4 (1.20%) Virtual Team
13 3 (0.90%) Derivative
13 3 (0.90%) Video\Live Streaming
Operating Systems
1 87 (26.20%) Windows
2 52 (15.66%) Windows Server
3 41 (12.35%) Unix
4 33 (9.94%) Windows Server 2012
5 30 (9.04%) Windows 10
6 29 (8.73%) Linux
7 6 (1.81%) Windows 7
8 5 (1.51%) Windows Server 2008
9 4 (1.20%) Red Hat Enterprise Linux
10 3 (0.90%) Apple iOS
10 3 (0.90%) HPUX
10 3 (0.90%) Windows 8
10 3 (0.90%) Windows Mobile
11 1 (0.30%) Android
Processes & Methodologies
1 232 (69.88%) ITIL
2 146 (43.98%) ITSM
3 113 (34.04%) Service Delivery
4 104 (31.33%) Problem Management
5 72 (21.69%) Incident Management
6 64 (19.28%) ITIL V3
7 60 (18.07%) Network Monitoring
8 58 (17.47%) Agile Software Development
9 56 (16.87%) Proactive Management
10 55 (16.57%) Information Security
11 54 (16.27%) Coaching
12 49 (14.76%) Project Management
12 49 (14.76%) Software Engineering
13 46 (13.86%) Business Intelligence
14 45 (13.55%) Capacity Management
14 45 (13.55%) TOGAF
15 43 (12.95%) Root Cause Analysis
15 43 (12.95%) Security Patching
16 38 (11.45%) Continuous Improvement
17 37 (11.14%) Mentoring
Programming Languages
1 57 (17.17%) PowerShell
2 39 (11.75%) Python
3 35 (10.54%) Java
4 17 (5.12%) C
4 17 (5.12%) SQL
5 15 (4.52%) C#
6 11 (3.31%) JavaScript
7 8 (2.41%) PHP
8 7 (2.11%) Bash Shell
8 7 (2.11%) Shell Script
9 6 (1.81%) Groovy
9 6 (1.81%) XPath
10 5 (1.51%) T-SQL
11 2 (0.60%) C++
11 2 (0.60%) Korn
11 2 (0.60%) Objective-C
12 1 (0.30%) Apex Code
12 1 (0.30%) PL/SQL
12 1 (0.30%) VB
12 1 (0.30%) VB6
Qualifications
1 181 (54.52%) Security Cleared
2 129 (38.86%) DV Cleared
3 94 (28.31%) SC Cleared
4 90 (27.11%) Degree
5 72 (21.69%) Cisco Certification
6 47 (14.16%) CCNP
7 46 (13.86%) CCNA
8 41 (12.35%) ITIL Certification
9 24 (7.23%) Microsoft Certification
10 23 (6.93%) CISSP
10 23 (6.93%) SANS
11 21 (6.33%) CREST Certified
11 21 (6.33%) GCIA
11 21 (6.33%) GCIH
12 10 (3.01%) MCSE
13 8 (2.41%) ITIL Foundation Certificate
13 8 (2.41%) MCITP
14 6 (1.81%) CESG Certified Professional
14 6 (1.81%) CITP
14 6 (1.81%) ISEB
Quality Assurance & Compliance
1 93 (28.01%) SLA
2 35 (10.54%) ISO/IEC 27001
3 16 (4.82%) ISO/IEC 20000
4 8 (2.41%) GDPR
4 8 (2.41%) PCI DSS
5 7 (2.11%) GPG13
6 6 (1.81%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
6 6 (1.81%) JSP 440
6 6 (1.81%) QA
7 5 (1.51%) COBIT
8 3 (0.90%) Data Quality
9 2 (0.60%) ISO 9001
System Software
1 67 (20.18%) VMware Infrastructure
2 46 (13.86%) Active Directory
3 40 (12.05%) Hyper-V
4 27 (8.13%) Virtual Desktop
5 16 (4.82%) BitLocker
6 11 (3.31%) Firmware
6 11 (3.31%) VMware ESXi
7 9 (2.71%) Virtual Machines
8 7 (2.11%) Snort
9 3 (0.90%) Virtual Servers
10 2 (0.60%) NFS
10 2 (0.60%) Samba
10 2 (0.60%) VMware NSX
11 1 (0.30%) Microsoft App-V
11 1 (0.30%) Terminal Services
Systems Management
1 41 (12.35%) Nagios
2 39 (11.75%) Cisco LMS
2 39 (11.75%) Opsview
3 37 (11.14%) SCCM
4 19 (5.72%) SCOM
5 16 (4.82%) SCVMM
6 14 (4.22%) Cisco Prime
7 13 (3.92%) Forefront Identity Manager
8 11 (3.31%) vCenter Server
9 9 (2.71%) Microsoft Data Protection Manager
9 9 (2.71%) SCDPM
10 7 (2.11%) ArcSight ESM
10 7 (2.11%) Host Intrusion Detection System
10 7 (2.11%) NetBackup
10 7 (2.11%) RSA Archer
10 7 (2.11%) RSA enVision
10 7 (2.11%) RSA Security Analytics
10 7 (2.11%) Symantec Endpoint Protection
11 6 (1.81%) CloudHub
12 3 (0.90%) Failover Clustering
Vendors
1 84 (25.30%) Microsoft
2 73 (21.99%) Cisco
3 69 (20.78%) VMware
4 27 (8.13%) McAfee
5 22 (6.63%) Oracle
6 20 (6.02%) Infoblox
7 18 (5.42%) SolarWinds
8 17 (5.12%) HP
9 16 (4.82%) Citrix
9 16 (4.82%) F5
10 10 (3.01%) IBM
11 9 (2.71%) Dell
12 8 (2.41%) 3PAR
12 8 (2.41%) Symantec
13 7 (2.11%) ArcSight
13 7 (2.11%) LogLogic
13 7 (2.11%) ServiceNow
13 7 (2.11%) Sourcefire
13 7 (2.11%) Trend Micro
13 7 (2.11%) Veritas