The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 3 months to 25 March 2017 with a comparison to the same period in the previous 2 years.

3 months to
25 Mar 2017
Same period 2016 Same period 2015
Service Management
England / South West
Rank 94 126 93
Rank change year-on-year +32 -33  
Permanent jobs citing Service Management 166 134 180
As % of all permanent IT jobs advertised in the South West 3.26% 2.28% 3.01%
As % of the Processes & Methodologies category 3.62% 2.57% 3.43%
Number of salaries quoted 128 85 130
Median salary £42,500 £37,500 £37,500
Median salary % change year-on-year +13.33% -  
90% offered a salary of more than £23,000 £24,200 £22,650
10% offered a salary of more than £65,000 £57,500 £60,000
UK excluding London median salary £45,000 £42,500 £45,000
% change year-on-year +5.88% -5.55%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for process and methodology skills.

Process & Methodology Skills
South West
Permanent job vacancies with a requirement for process and methodology skills 4583 5217 5244
As % of all permanent IT job vacancies advertised in the South West 90.11% 88.77% 87.74%
Number of salaries quoted 3782 4256 4361
Median salary £42,500 £42,500 £40,000
Median salary % change year-on-year - +6.25%  
90% offered a salary of more than £30,500 £29,000 £28,500
10% offered a salary of more than £62,500 £60,000 £65,000
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

Service Management
Job Vacancy Trend in the South West

The job posting trend of jobs advertised in the South West citing Service Management as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in the South West

Service Management
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the South West.

Salary trend for Service Management in the South West

Service Management
Salary Histogram in the South West

The salary distribution of IT jobs citing Service Management in the South West over the 3 months to 25 March 2017.

Salary histogram for Service Management in the South West

Service Management
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the South West region over the 3 months to 25 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +22 53 £42,500 +13.33% 3
Wiltshire +7 35 £38,750 -3.12% 7
Gloucestershire +2 27 £42,500 -8.10%
Cornwall +21 26 £42,500 +46.55% 4
Somerset +6 19 £42,000 +20.99% 2
Dorset +29 5 £47,500 -
Devon -5 2 £39,750 +22.30% 1
Service Management
England

Service Management
Top 30 Related IT Skills in the South West

For the 6 months to 25 March 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region with a requirement for Service Management.

1 232 (71.38%) ITIL
2 129 (39.69%) Security Cleared
3 107 (32.92%) ITSM
4 95 (29.23%) DV Cleared
5 90 (27.69%) Microsoft
6 77 (23.69%) Agile Software Development
7 74 (22.77%) Management Information System
7 74 (22.77%) Windows
8 73 (22.46%) Service Delivery
9 60 (18.46%) Problem Management
10 59 (18.15%) MS Office
10 59 (18.15%) Active Directory
11 58 (17.85%) SLA
12 56 (17.23%) Infrastructure Management
13 55 (16.92%) SC Cleared
14 54 (16.62%) VMware
15 52 (16.00%) ITIL V3
16 51 (15.69%) Degree
17 48 (14.77%) C
18 47 (14.46%) MS Excel
19 44 (13.54%) Project Management
20 43 (13.23%) Finance
21 41 (12.62%) HP
22 40 (12.31%) LAN
22 40 (12.31%) WAN
23 39 (12.00%) Cisco
23 39 (12.00%) Information Security
23 39 (12.00%) ISO/IEC 27001
24 35 (10.77%) Software Engineering
24 35 (10.77%) ITIL Certification

Service Management
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (8.00%) MS Exchange
2 15 (4.62%) Confluence
3 11 (3.38%) SharePoint
4 9 (2.77%) Exchange Server 2010
5 7 (2.15%) BizTalk Server
6 6 (1.85%) Skype for Business
7 5 (1.54%) Tomcat
8 4 (1.23%) JBoss
8 4 (1.23%) OpenStack
9 3 (0.92%) SharePoint 2013
9 3 (0.92%) TPMS
10 2 (0.62%) Exchange Server 2013
10 2 (0.62%) IBM Domino
10 2 (0.62%) IBM Notes
11 1 (0.31%) Apache
11 1 (0.31%) Blackberry Enterprise Server
11 1 (0.31%) IIS
11 1 (0.31%) nginx
11 1 (0.31%) SAS
11 1 (0.31%) SharePoint 2010
Applications
1 59 (18.15%) MS Office
2 47 (14.46%) MS Excel
3 13 (4.00%) MS PowerPoint
4 5 (1.54%) MS Visio
5 3 (0.92%) AutoCAD
5 3 (0.92%) SOLIDWORKS
Business Applications
1 5 (1.54%) Remedy ITSM
2 4 (1.23%) Maximo
3 1 (0.31%) Dynamics GP
Cloud Services
1 15 (4.62%) IaaS
2 13 (4.00%) PaaS
3 12 (3.69%) Amazon AWS
4 10 (3.08%) Cloud Computing
5 9 (2.77%) Microsoft Azure
6 7 (2.15%) Office 365
7 5 (1.54%) Amazon EC2
8 3 (0.92%) Azure Active Directory
8 3 (0.92%) SaaS
Communications & Networking
1 40 (12.31%) LAN
1 40 (12.31%) WAN
2 28 (8.62%) TCP/IP
3 25 (7.69%) Internet
4 23 (7.08%) Firewall
5 21 (6.46%) Wi-Fi
6 13 (4.00%) DHCP
6 13 (4.00%) DNS
6 13 (4.00%) Network Security
7 12 (3.69%) SAN
8 10 (3.08%) Intrusion Detection
9 9 (2.77%) VPN
10 8 (2.46%) Remote Desktop
11 7 (2.15%) Junos
12 6 (1.85%) Kerberos
12 6 (1.85%) Unified Communications
12 6 (1.85%) VoIP
12 6 (1.85%) Wireless
12 6 (1.85%) Wireshark
13 5 (1.54%) WLAN
Database & Business Intelligence
1 19 (5.85%) SQL Server
2 8 (2.46%) MySQL
3 7 (2.15%) Big Data
4 5 (1.54%) DB2
5 4 (1.23%) Hadoop
6 3 (0.92%) Relational Database
7 2 (0.62%) BusinessObjects
7 2 (0.62%) SQL Server Reporting Services
8 1 (0.31%) Crystal Reports
8 1 (0.31%) Oracle Reports
Development Applications
1 15 (4.62%) JIRA
2 9 (2.77%) JMeter
2 9 (2.77%) LoadRunner
2 9 (2.77%) LoadUI
2 9 (2.77%) Ranorex
2 9 (2.77%) Selenium
2 9 (2.77%) SoapUI
3 5 (1.54%) Team Foundation Server
4 4 (1.23%) Git (software)
4 4 (1.23%) Jenkins
4 4 (1.23%) MSI
5 2 (0.62%) Rational DOORS
6 1 (0.31%) Eclipse
6 1 (0.31%) Mercurial
6 1 (0.31%) TeamCity
General
1 43 (13.23%) Finance
2 12 (3.69%) Aerospace
3 11 (3.38%) Publishing
4 9 (2.77%) Telecoms
5 6 (1.85%) Local Government
6 5 (1.54%) Retail
7 4 (1.23%) Military
8 3 (0.92%) Banking
8 3 (0.92%) Billing
9 1 (0.31%) Advertising
9 1 (0.31%) Legal
9 1 (0.31%) Manufacturing
Job Titles
1 55 (16.92%) Architect
2 54 (16.62%) Analyst
3 33 (10.15%) Solutions Architect
4 31 (9.54%) Support Analyst
5 26 (8.00%) Infrastructure Engineer
6 24 (7.38%) Test Engineer
7 23 (7.08%) Consultant
8 22 (6.77%) Service Manager
9 21 (6.46%) 2nd Line Support
9 21 (6.46%) Service Analyst
10 17 (5.23%) Service Desk Analyst
11 13 (4.00%) IT Architect
11 13 (4.00%) IT Security Architect
11 13 (4.00%) Security Architect
12 12 (3.69%) Administrator
12 12 (3.69%) Service Desk Support
12 12 (3.69%) Support Engineer
13 11 (3.38%) 2nd Line Engineer
13 11 (3.38%) Service Desk Support Analyst
14 10 (3.08%) IT Analyst
Libraries, Frameworks & Software Standards
1 19 (5.85%) .NET
2 15 (4.62%) HTML
2 15 (4.62%) XML
3 12 (3.69%) Web Services
4 9 (2.77%) CSS
4 9 (2.77%) SOAP
5 7 (2.15%) .NET Framework
5 7 (2.15%) RESTful
6 6 (1.85%) ASP.NET
6 6 (1.85%) ASP.NET MVC
6 6 (1.85%) ASP.NET Web Forms
6 6 (1.85%) Entity Framework
6 6 (1.85%) REST
6 6 (1.85%) WCF
6 6 (1.85%) WinForms
6 6 (1.85%) WPF
6 6 (1.85%) XSLT
7 3 (0.92%) CGI
8 2 (0.62%) HTML5
9 1 (0.31%) AngularJS
Miscellaneous
1 74 (22.77%) Management Information System
2 26 (8.00%) Data Centre
3 23 (7.08%) Analytical Skills
4 19 (5.85%) Computer Science
5 15 (4.62%) NHS
6 12 (3.69%) Security Operations Centre
7 10 (3.08%) CMDB
7 10 (3.08%) Enterprise Software
7 10 (3.08%) Video Conferencing
8 8 (2.46%) N-Tier
9 7 (2.15%) CESG
9 7 (2.15%) Data Protection Act
9 7 (2.15%) Driving Licence
10 6 (1.85%) Internet of Things
11 5 (1.54%) Virtual Team
12 4 (1.23%) BYOD
12 4 (1.23%) Cyberthreat
13 3 (0.92%) CCTV
13 3 (0.92%) Clustering
13 3 (0.92%) User Experience
Operating Systems
1 74 (22.77%) Windows
2 35 (10.77%) Linux
3 29 (8.92%) Windows Server
4 21 (6.46%) Unix
5 16 (4.92%) Windows Server 2008
6 12 (3.69%) Windows 7
7 8 (2.46%) OpenVMS
7 8 (2.46%) Solaris
7 8 (2.46%) Windows XP
8 5 (1.54%) CentOS
8 5 (1.54%) Windows Server 2003
8 5 (1.54%) Windows Server 2012
9 4 (1.23%) Windows 10
9 4 (1.23%) Windows Vista
10 3 (0.92%) SUSE
10 3 (0.92%) Windows 2000 Server
11 2 (0.62%) Mac OS X
12 1 (0.31%) AIX
12 1 (0.31%) Red Hat Enterprise Linux
12 1 (0.31%) Windows Phone
Processes & Methodologies
1 232 (71.38%) ITIL
2 107 (32.92%) ITSM
3 77 (23.69%) Agile Software Development
4 73 (22.46%) Service Delivery
5 60 (18.46%) Problem Management
6 56 (17.23%) Infrastructure Management
7 52 (16.00%) ITIL V3
8 44 (13.54%) Project Management
9 39 (12.00%) Information Security
10 35 (10.77%) Software Engineering
11 34 (10.46%) Incident Management
12 32 (9.85%) Data Protection
12 32 (9.85%) PRINCE2
13 29 (8.92%) Customer Requirements
14 27 (8.31%) Change Management
14 27 (8.31%) Continuous Improvement
14 27 (8.31%) Waterfall
15 26 (8.00%) V-Model
16 25 (7.69%) Security Management
16 25 (7.69%) TOGAF
Programming Languages
1 48 (14.77%) C
2 34 (10.46%) PowerShell
3 28 (8.62%) Python
4 25 (7.69%) JavaScript
4 25 (7.69%) SQL
5 24 (7.38%) PHP
6 22 (6.77%) Java
7 19 (5.85%) Bash Shell
8 16 (4.92%) C#
9 6 (1.85%) T-SQL
9 6 (1.85%) XPath
9 6 (1.85%) XQuery
10 5 (1.54%) Perl
11 1 (0.31%) VBA
Qualifications
1 129 (39.69%) Security Cleared
2 95 (29.23%) DV Cleared
3 55 (16.92%) SC Cleared
4 51 (15.69%) Degree
5 35 (10.77%) ITIL Certification
6 21 (6.46%) Microsoft Certification
7 20 (6.15%) Cisco Certification
8 18 (5.54%) CCNA
9 13 (4.00%) MCSE
10 12 (3.69%) ITIL Foundation Certificate
11 9 (2.77%) ISTQB
12 7 (2.15%) CESG Certified Professional
12 7 (2.15%) CISSP
12 7 (2.15%) DBS Check
12 7 (2.15%) GCIA
12 7 (2.15%) GCIH
12 7 (2.15%) GIAC
12 7 (2.15%) JNCIA
12 7 (2.15%) SANS
13 6 (1.85%) CCNP
Quality Assurance & Compliance
1 58 (17.85%) SLA
2 39 (12.00%) ISO/IEC 27001
3 19 (5.85%) RMADS
4 14 (4.31%) COBIT
5 7 (2.15%) HMG Infosec
5 7 (2.15%) JSP 440
6 5 (1.54%) ISO 9001
7 3 (0.92%) ISO22301
8 1 (0.31%) Data Quality
8 1 (0.31%) GPG13
8 1 (0.31%) QA
System Software
1 59 (18.15%) Active Directory
2 33 (10.15%) VMware Infrastructure
3 18 (5.54%) Virtual Desktop
4 13 (4.00%) Snort
5 7 (2.15%) Hyper-V
6 6 (1.85%) XenApp
7 5 (1.54%) Virtual Machines
8 4 (1.23%) Microsoft App-V
8 4 (1.23%) VMware ESX
9 3 (0.92%) Terminal Server
9 3 (0.92%) VMware Workstation
9 3 (0.92%) vSphere
10 2 (0.62%) UAG
11 1 (0.31%) Docker
11 1 (0.31%) VMware ESXi
11 1 (0.31%) XenDesktop
Systems Management
1 30 (9.23%) SCCM
2 9 (2.77%) NetBackup
3 6 (1.85%) Norton AntiVirus
4 5 (1.54%) Host Intrusion Detection System
4 5 (1.54%) Nagios
4 5 (1.54%) Network Intrusion Detection System
4 5 (1.54%) SCVMM
4 5 (1.54%) ServiceCenter
5 4 (1.23%) AirWatch
5 4 (1.23%) Puppet
5 4 (1.23%) RSA enVision
5 4 (1.23%) SCOM
6 3 (0.92%) Backup Exec
6 3 (0.92%) Computer Incident Response Team
6 3 (0.92%) Nmap
6 3 (0.92%) Opscode Chef
6 3 (0.92%) Symantec Enterprise Vault
7 2 (0.62%) Systems Management Server (SMS)
8 1 (0.31%) Netcool
8 1 (0.31%) WSUS
Vendors
1 90 (27.69%) Microsoft
2 54 (16.62%) VMware
3 41 (12.62%) HP
4 39 (12.00%) Cisco
5 28 (8.62%) Citrix
6 27 (8.31%) Atlassian
7 18 (5.54%) Juniper
8 15 (4.62%) NetApp
9 13 (4.00%) Symantec
10 11 (3.38%) Oracle
11 10 (3.08%) BMC
12 9 (2.77%) CheckPoint
12 9 (2.77%) Veeam
13 8 (2.46%) Remedy
14 7 (2.15%) 3PAR
14 7 (2.15%) ArcSight
14 7 (2.15%) EMC
14 7 (2.15%) LogRhythm
15 6 (1.85%) ServiceNow
15 6 (1.85%) Veritas
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