Period
to 19 February 2018

The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 19 February 2018 with a comparison to the same period in the previous 2 years.

Service Management
England > South West
6 months to
19 Feb 2018
Same period 2017 Same period 2016
Rank 64 96 122
Rank change year-on-year +32 +26 +5
Permanent jobs citing Service Management 466 341 313
As % of all permanent IT jobs advertised in the South West 4.58% 3.31% 2.66%
As % of the Processes & Methodologies category 5.15% 3.69% 2.97%
Number of salaries quoted 247 264 250
South West median annual salary £45,000 £40,000 £40,000
Median salary % change year-on-year +12.50% - +1.27%
10th Percentile £25,750 £23,000 £21,975
90th Percentile £57,500 £65,000 £60,000
England median annual salary £50,000 £46,500 £46,750
% change year-on-year +7.53% -0.53% -1.58%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for process or methodology skills.

All Process and Methodology Skills
South West
Permanent vacancies with a requirement for process or methodology skills 9,043 9,253 10,556
As % of all permanent IT jobs advertised in the South West 88.87% 89.94% 89.85%
Number of salaries quoted 7,367 7,632 8,819
South West median annual salary £42,500 £41,500 £40,000
Median salary % change year-on-year +2.41% +3.75% +2.56%
10th Percentile £26,250 £26,250 £25,500
90th Percentile £63,750 £65,000 £63,750
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Service Management
Job Vacancy Trend in the South West

Job postings citing Service Management as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Service Management in the South West

Service Management
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the South West.

Salary trend for Service Management in the South West

Service Management
Salary Histogram in the South West

The salary distribution of IT jobs citing Service Management in the South West over the 6 months to 19 February 2018.

Salary histogram for Service Management in the South West

Service Management
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the South West region over the 6 months to 19 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cornwall +2 99 £55,000 +37.50% 1
Bristol -17 92 £42,500 -15.00% 9
Gloucestershire +14 80 £45,000 +12.50% 4
Wiltshire +14 77 £42,500 +54.55% 6
Dorset -10 28 £45,000 -5.26% 4
Somerset -15 24 £45,000 +13.92% 3
Devon +26 8 £46,089 +88.12% 6
Service Management
England

For the 6 months to 19 February 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region with a requirement for Service Management.

1 367 (78.76%) ITIL
2 223 (47.85%) Security Cleared
3 205 (43.99%) Service Delivery
4 204 (43.78%) ITSM
5 172 (36.91%) Windows
6 158 (33.91%) Degree
7 154 (33.05%) SLA
8 138 (29.61%) Microsoft
9 136 (29.18%) DV Cleared
10 131 (28.11%) Problem Management
11 121 (25.97%) VMware
12 118 (25.32%) VMware Infrastructure
13 112 (24.03%) ITIL V3
14 111 (23.82%) Incident Management
15 108 (23.18%) Analytical Skills
16 96 (20.60%) PowerShell
17 95 (20.39%) Cisco
17 95 (20.39%) Proactive Management
18 92 (19.74%) Continuous Improvement
19 91 (19.53%) Cisco Certification
20 87 (18.67%) Active Directory
21 84 (18.03%) Agile Software Development
22 83 (17.81%) Windows Server
23 82 (17.60%) SQL Server
24 81 (17.38%) User Experience
25 79 (16.95%) SC Cleared
26 77 (16.52%) Business Intelligence
27 74 (15.88%) Hyper-V
28 73 (15.67%) Project Management
28 73 (15.67%) Firewall

Service Management
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 56 (12.02%) SharePoint
2 19 (4.08%) Confluence
3 7 (1.50%) JBoss
4 6 (1.29%) Elasticsearch
5 4 (0.86%) MS Exchange
5 4 (0.86%) Skype for Business
6 3 (0.64%) CMS
7 2 (0.43%) Anypoint
7 2 (0.43%) Apache
7 2 (0.43%) GlassFish
7 2 (0.43%) IIS
7 2 (0.43%) Mule
7 2 (0.43%) Mule ESB
7 2 (0.43%) SharePoint Server
7 2 (0.43%) Tomcat
7 2 (0.43%) WebLogic
7 2 (0.43%) WebSphere
8 1 (0.21%) nginx
8 1 (0.21%) OpenStack
Applications
1 45 (9.66%) Microsoft Office
2 14 (3.00%) Spreadsheet
3 4 (0.86%) MS Visio
4 3 (0.64%) Microsoft Excel
5 2 (0.43%) Microsoft PowerPoint
5 2 (0.43%) Microsoft Project
6 1 (0.21%) Photoshop
Business Applications
1 5 (1.07%) Dynamics CRM
Cloud Services
1 70 (15.02%) Office 365
2 65 (13.95%) Microsoft Azure
3 37 (7.94%) Amazon AWS
4 16 (3.43%) IaaS
5 7 (1.50%) SaaS
6 6 (1.29%) OneDrive
7 5 (1.07%) Dynamics 365
8 4 (0.86%) Yammer
9 3 (0.64%) PaaS
10 2 (0.43%) Amazon SQS
10 2 (0.43%) Azure Active Directory
11 1 (0.21%) Amazon EC2
11 1 (0.21%) AWS CloudFormation
11 1 (0.21%) AWS Elastic Beanstalk
11 1 (0.21%) Cloud Computing
11 1 (0.21%) Google Cloud Platform
Communications & Networking
1 73 (15.67%) Firewall
2 51 (10.94%) LAN
2 51 (10.94%) WAN
3 50 (10.73%) Cisco Nexus
4 49 (10.52%) NX-OS
5 46 (9.87%) Network Security
6 45 (9.66%) Intrusion Detection
7 44 (9.44%) VoIP
8 38 (8.15%) Wireless
9 28 (6.01%) Cisco ISE
10 25 (5.36%) BGP
10 25 (5.36%) EIGRP
11 24 (5.15%) Cisco IOS
11 24 (5.15%) Wireshark
12 19 (4.08%) DNS
13 18 (3.86%) VPN
14 17 (3.65%) VLAN
15 16 (3.43%) Internet
15 16 (3.43%) TCP/IP
16 15 (3.22%) SAN
Database & Business Intelligence
1 82 (17.60%) SQL Server
2 17 (3.65%) Relational Database
3 16 (3.43%) Oracle Database
4 14 (3.00%) Power BI
4 14 (3.00%) SQL Server Integration Services
5 12 (2.58%) Oracle Database 11g
6 8 (1.72%) MongoDB
6 8 (1.72%) Oracle Database 10g
6 8 (1.72%) Oracle Database 12c
7 7 (1.50%) MySQL
7 7 (1.50%) SQL Server Reporting Services
8 6 (1.29%) Data Warehouse
8 6 (1.29%) PostgreSQL
9 4 (0.86%) Oracle8/8i Database
10 3 (0.64%) Azure SQL Database
10 3 (0.64%) Data Lake
10 3 (0.64%) Microsoft Analysis Services
10 3 (0.64%) SQL Server 2008
10 3 (0.64%) SQL Server Analysis Services
11 2 (0.43%) NoSQL
Development Applications
1 49 (10.52%) VSS/SourceSafe
2 34 (7.30%) JIRA
3 11 (2.36%) Git (software)
3 11 (2.36%) MSI
4 10 (2.15%) Rational DOORS
5 7 (1.50%) JUnit
6 6 (1.29%) Visual Studio
7 4 (0.86%) Atlassian Bamboo
7 4 (0.86%) SQL Server Management Studio (SSMS)
8 2 (0.43%) Cucumber
8 2 (0.43%) Eclipse
8 2 (0.43%) Gradle
8 2 (0.43%) Jenkins
8 2 (0.43%) Maven
8 2 (0.43%) Redmine
8 2 (0.43%) SoapUI
9 1 (0.21%) Mercurial
9 1 (0.21%) PVCS
9 1 (0.21%) Team Foundation Server
9 1 (0.21%) TeamCity
General
1 39 (8.37%) Finance
2 8 (1.72%) Manufacturing
3 7 (1.50%) Marketing
3 7 (1.50%) Retail
4 5 (1.07%) Games
5 4 (0.86%) Telecoms
6 3 (0.64%) Law
7 2 (0.43%) Automotive
7 2 (0.43%) Billing
7 2 (0.43%) German Language
7 2 (0.43%) Publishing
8 1 (0.21%) Back Office
8 1 (0.21%) Banking
8 1 (0.21%) Electronics
8 1 (0.21%) Legal
8 1 (0.21%) Local Government
8 1 (0.21%) Retail Banking
Job Titles
1 82 (17.60%) Network Engineer
2 67 (14.38%) Analyst
3 43 (9.23%) Service Manager
4 35 (7.51%) Infrastructure Engineer
5 27 (5.79%) 2nd Line Support
5 27 (5.79%) Cloud Engineer
5 27 (5.79%) IT Support
6 26 (5.58%) Cloud Infrastructure Engineer
7 21 (4.51%) Wintel Engineer
8 20 (4.29%) Support Analyst
9 18 (3.86%) Architect
9 18 (3.86%) Lead Network Engineer
10 17 (3.65%) Delivery Manager
10 17 (3.65%) Head of IT
11 16 (3.43%) Senior Network Engineer
11 16 (3.43%) Services Delivery Manager
12 14 (3.00%) IT Manager
12 14 (3.00%) Senior Analyst
13 13 (2.79%) 1st/2nd Line Support
13 13 (2.79%) 3rd Line Engineer
Libraries, Frameworks & Software Standards
1 36 (7.73%) Web Services
2 27 (5.79%) XML
3 23 (4.94%) HTML
4 21 (4.51%) .NET
4 21 (4.51%) CSS
5 13 (2.79%) REST
6 11 (2.36%) XSLT
7 8 (1.72%) Hibernate
7 8 (1.72%) Java EE
7 8 (1.72%) XSD
8 7 (1.50%) ASP.NET
8 7 (1.50%) JSON
9 6 (1.29%) EJB
9 6 (1.29%) EJB 3.0
9 6 (1.29%) JAXB
9 6 (1.29%) JPA
9 6 (1.29%) JSF
9 6 (1.29%) PrimeFaces
10 5 (1.07%) SOAP
11 4 (0.86%) EDI
Miscellaneous
1 108 (23.18%) Analytical Skills
2 81 (17.38%) User Experience
3 57 (12.23%) Management Information System
4 45 (9.66%) Distributed Denial-of-Service
4 45 (9.66%) Enterprise Software
5 27 (5.79%) Hybrid Cloud
6 19 (4.08%) Computer Science
6 19 (4.08%) Data Centre
7 15 (3.22%) iPhone
8 10 (2.15%) Cyberthreat
8 10 (2.15%) Security Operations Centre
9 9 (1.93%) Virtual Team
10 8 (1.72%) Replication
11 5 (1.07%) CCTV
11 5 (1.07%) Linux Command Line
11 5 (1.07%) NHS
12 4 (0.86%) Client/Server
12 4 (0.86%) Clustering
12 4 (0.86%) Cyber Defence
13 3 (0.64%) Video\Live Streaming
Operating Systems
1 172 (36.91%) Windows
2 83 (17.81%) Windows Server
3 68 (14.59%) Linux
4 64 (13.73%) Windows Server 2012
5 43 (9.23%) Unix
6 36 (7.73%) Windows 10
7 25 (5.36%) Windows 7
8 18 (3.86%) Windows Server 2008
9 7 (1.50%) CentOS
10 6 (1.29%) Windows 8
11 5 (1.07%) Apple iOS
11 5 (1.07%) Red Hat Enterprise Linux
11 5 (1.07%) Windows Mobile
12 4 (0.86%) Windows Server 2003
13 3 (0.64%) HPUX
13 3 (0.64%) Nucleus RTOS
14 1 (0.21%) Android
14 1 (0.21%) SUSE
14 1 (0.21%) VMS
Processes & Methodologies
1 367 (78.76%) ITIL
2 205 (43.99%) Service Delivery
3 204 (43.78%) ITSM
4 131 (28.11%) Problem Management
5 112 (24.03%) ITIL V3
6 111 (23.82%) Incident Management
7 95 (20.39%) Proactive Management
8 92 (19.74%) Continuous Improvement
9 84 (18.03%) Agile Software Development
10 77 (16.52%) Business Intelligence
11 73 (15.67%) Project Management
12 72 (15.45%) Coaching
13 70 (15.02%) Stakeholder Management
14 62 (13.30%) TOGAF
15 60 (12.88%) Network Monitoring
16 59 (12.66%) Change Management
17 56 (12.02%) Mentoring
17 56 (12.02%) Root Cause Analysis
18 53 (11.37%) Capacity Management
18 53 (11.37%) Security Patching
Programming Languages
1 96 (20.60%) PowerShell
2 48 (10.30%) SQL
3 39 (8.37%) Python
4 37 (7.94%) JavaScript
5 28 (6.01%) C
5 28 (6.01%) Java
6 14 (3.00%) VB
7 12 (2.58%) Bash Shell
8 11 (2.36%) C#
8 11 (2.36%) PHP
9 5 (1.07%) Shell Script
9 5 (1.07%) T-SQL
10 4 (0.86%) PL/SQL
11 2 (0.43%) C++
11 2 (0.43%) Groovy
11 2 (0.43%) Korn
11 2 (0.43%) Objective-C
11 2 (0.43%) XPath
12 1 (0.21%) Apex Code
12 1 (0.21%) VB6
Qualifications
1 223 (47.85%) Security Cleared
2 158 (33.91%) Degree
3 136 (29.18%) DV Cleared
4 91 (19.53%) Cisco Certification
5 79 (16.95%) SC Cleared
6 70 (15.02%) ITIL Certification
7 66 (14.16%) CCNA
8 58 (12.45%) CCNP
9 51 (10.94%) Microsoft Certification
10 20 (4.29%) MCSE
11 13 (2.79%) MCITP
11 13 (2.79%) MCSA
12 12 (2.58%) CISSP
12 12 (2.58%) SANS
13 10 (2.15%) CREST Certified
13 10 (2.15%) GCIA
13 10 (2.15%) GCIH
14 8 (1.72%) ITIL Foundation Certificate
15 5 (1.07%) DBS Check
16 4 (0.86%) MCTS
Quality Assurance & Compliance
1 154 (33.05%) SLA
2 20 (4.29%) ISO/IEC 27001
3 18 (3.86%) ISO/IEC 20000
4 11 (2.36%) QA
5 7 (1.50%) GDPR
5 7 (1.50%) PCI DSS
6 4 (0.86%) GPG13
6 4 (0.86%) PMO
7 3 (0.64%) Data Quality
8 2 (0.43%) ISO 9001
8 2 (0.43%) JSP 440
9 1 (0.21%) COBIT
System Software
1 118 (25.32%) VMware Infrastructure
2 87 (18.67%) Active Directory
3 74 (15.88%) Hyper-V
4 47 (10.09%) Virtual Desktop
5 26 (5.58%) BitLocker
6 24 (5.15%) VMware ESXi
7 11 (2.36%) Microsoft App-V
7 11 (2.36%) Terminal Services
8 7 (1.50%) Virtual Machines
9 6 (1.29%) Firmware
10 5 (1.07%) Snort
11 3 (0.64%) Virtual Servers
12 2 (0.43%) Docker
12 2 (0.43%) NFS
12 2 (0.43%) Samba
12 2 (0.43%) VMware NSX
12 2 (0.43%) vSphere
Systems Management
1 61 (13.09%) SCCM
2 52 (11.16%) Nagios
3 49 (10.52%) Cisco LMS
3 49 (10.52%) Opsview
4 29 (6.22%) SCOM
5 26 (5.58%) SCVMM
6 25 (5.36%) Cisco Prime
7 21 (4.51%) Forefront Identity Manager
8 9 (1.93%) Puppet
8 9 (1.93%) vCenter Server
9 7 (1.50%) Opscode Chef
10 6 (1.29%) Kibana
10 6 (1.29%) Microsoft Data Protection Manager
10 6 (1.29%) SCDPM
11 5 (1.07%) NetBackup
12 4 (0.86%) ArcSight ESM
12 4 (0.86%) Host Intrusion Detection System
12 4 (0.86%) RSA enVision
12 4 (0.86%) RSA Security Analytics
12 4 (0.86%) Symantec Endpoint Protection
Vendors
1 138 (29.61%) Microsoft
2 121 (25.97%) VMware
3 95 (20.39%) Cisco
4 45 (9.66%) McAfee
5 36 (7.73%) Oracle
6 32 (6.87%) Infoblox
7 30 (6.44%) SolarWinds
8 28 (6.01%) F5
9 19 (4.08%) Citrix
10 18 (3.86%) HP
11 13 (2.79%) Red Hat
12 11 (2.36%) Google
13 10 (2.15%) ServiceNow
14 9 (1.93%) Atlassian
14 9 (1.93%) Veeam
15 8 (1.72%) Ivanti
16 7 (1.50%) 3PAR
16 7 (1.50%) Apple
16 7 (1.50%) IBM
16 7 (1.50%) Sophos