Service Management Job Trends in the South West

Service Management
England > South West

The table below provides summary statistics and salary benchmarking for jobs advertised in the South West requiring Service Management skills. It covers permanent job vacancies from the 6 months leading up to 16 July 2026, with comparisons to the same periods in the previous two years.

6 months to
16 Jul 2026
Same period 2025 Same period 2024
Rank 124 72 118
Rank change year-on-year -52 +46 +2
Permanent jobs citing Service Management 100 103 189
As % of all permanent jobs in the South West 1.20% 3.10% 1.93%
As % of the Processes & Methodologies category 1.68% 3.66% 2.47%
Number of salaries quoted 77 55 131
10th Percentile £29,000 £29,750 £26,500
25th Percentile £31,250 £32,000 £32,875
Median annual salary (50th Percentile) £37,500 £50,000 £47,500
Median % change year-on-year -25.00% +5.26% +5.20%
75th Percentile £48,750 £56,745 £62,200
90th Percentile £67,500 £68,568 £80,000
England median annual salary £47,500 £55,000 £50,000
% change year-on-year -13.64% +10.00% -9.09%

All Process & Methodology Skills
South West

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the South West.

Permanent vacancies with a requirement for process or methodology skills 5,948 2,817 7,658
As % of all permanent jobs advertised in the South West 71.42% 84.70% 78.37%
Number of salaries quoted 3,922 1,833 5,588
10th Percentile £30,000 £27,500 £28,833
25th Percentile £40,000 £32,248 £38,000
Median annual salary (50th Percentile) £55,000 £50,000 £52,500
Median % change year-on-year +10.00% -4.76% -2.78%
75th Percentile £72,500 £67,500 £65,000
90th Percentile £85,000 £82,500 £80,000
England median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -12.00%

Service Management
Job Vacancy Trend in the South West

Historical trend showing the proportion of permanent IT job postings citing Service Management relative to all permanent IT jobs advertised in the South West.

Service Management job vacancy trend in the South West

Service Management
Salary Trend in the South West

Salary distribution trend for jobs in the South West citing Service Management.

Salary distribution trend for jobs in the South West citing Service Management

Service Management
Salary Histogram in the South West

Salary distribution for jobs citing Service Management in the South West over the 6 months to 16 July 2026.

Salary histogram for Service Management in the South West

Service Management
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the South West region over the 6 months to 16 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Wiltshire -1 35 £32,500 -38.10% 5
Gloucestershire -39 19 £42,500 -4.49% 14
Dorset +9 14 £37,500 -46.43%
Cornwall +18 13 £52,373 -8.92% 2
Devon -27 6 £28,500 -9.52% 5
Bristol -51 6 £47,500 -15.74% 17
Somerset -44 4 - - 5
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in the South West by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 11 (11.00%) SharePoint
2 7 (7.00%) Microsoft Exchange
3 6 (6.00%) Confluence
4 1 (1.00%) Apache
Applications
1 29 (29.00%) Microsoft Office
2 3 (3.00%) Adobe Creative Suite
Business Applications
1 5 (5.00%) Dynamics CRM
2 4 (4.00%) Dynamics NAV
2 4 (4.00%) Magento
2 4 (4.00%) Shopify
3 3 (3.00%) NetSuite
4 2 (2.00%) Sparx Enterprise Architect
5 1 (1.00%) Remedy ITSM
5 1 (1.00%) Sage 200
Cloud Services
1 43 (43.00%) Microsoft 365
2 13 (13.00%) Azure
3 7 (7.00%) Entra ID
4 5 (5.00%) Azure DevOps
4 5 (5.00%) Dynamics 365
5 2 (2.00%) OCI
6 1 (1.00%) AWS
6 1 (1.00%) AWS Lambda
6 1 (1.00%) Power Platform
6 1 (1.00%) PowerApps
6 1 (1.00%) SaaS
6 1 (1.00%) Serverless
Communications & Networking
1 24 (24.00%) 4G
1 24 (24.00%) Broadband
2 7 (7.00%) DNS
3 5 (5.00%) DHCP
4 3 (3.00%) Firewall
4 3 (3.00%) LAN
4 3 (3.00%) WAN
5 2 (2.00%) TCP/IP
5 2 (2.00%) Wi-Fi
6 1 (1.00%) Internet
6 1 (1.00%) Network Security
6 1 (1.00%) VLAN
6 1 (1.00%) VoIP
6 1 (1.00%) Wireshark
Database & Business Intelligence
1 5 (5.00%) SQL Server
2 1 (1.00%) MySQL
Development Applications
1 16 (16.00%) JIRA
2 1 (1.00%) Bitbucket
2 1 (1.00%) Git
General
1 27 (27.00%) Social Skills
2 15 (15.00%) Finance
3 11 (11.00%) Manufacturing
4 6 (6.00%) Aerospace
5 4 (4.00%) Automotive
5 4 (4.00%) Back Office
6 2 (2.00%) Advertising
6 2 (2.00%) Analytical Skills
6 2 (2.00%) Influencing Skills
6 2 (2.00%) Law
6 2 (2.00%) Legal
7 1 (1.00%) Inclusion and Diversity
7 1 (1.00%) Marketing
7 1 (1.00%) Organisational Skills
7 1 (1.00%) Public Sector
7 1 (1.00%) Retail
7 1 (1.00%) Telecoms
Job Titles
1 36 (36.00%) Analyst
2 29 (29.00%) IT Support
2 29 (29.00%) Support Analyst
3 20 (20.00%) IT Analyst
3 20 (20.00%) IT Support Analyst
4 9 (9.00%) Lead
4 9 (9.00%) Service Management Specialist
5 8 (8.00%) Infrastructure Engineer
5 8 (8.00%) Service Manager
5 8 (8.00%) Support Engineer
6 7 (7.00%) IT Technician
6 7 (7.00%) Service Analyst
6 7 (7.00%) Service Desk Analyst
7 6 (6.00%) IT Manager
7 6 (6.00%) IT Services Manager
7 6 (6.00%) Senior
8 5 (5.00%) Delivery Manager
8 5 (5.00%) Desktop Support
8 5 (5.00%) Desktop Support Engineer
8 5 (5.00%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 6 (6.00%) Middleware
2 5 (5.00%) REST
2 5 (5.00%) SOAP
3 3 (3.00%) WAMP
4 1 (1.00%) .NET
4 1 (1.00%) ASP.NET
4 1 (1.00%) LAMP
4 1 (1.00%) Node.js
Miscellaneous
1 10 (10.00%) Management Information System
2 8 (8.00%) Onboarding
3 6 (6.00%) CMDB
4 5 (5.00%) Hybrid Cloud
4 5 (5.00%) Legacy Systems
5 3 (3.00%) Driving Licence
6 2 (2.00%) Replication
6 2 (2.00%) Taxonomies
7 1 (1.00%) Analytical Mindset
7 1 (1.00%) Cloud Native
7 1 (1.00%) Data Centre
Operating Systems
1 41 (41.00%) Windows
2 27 (27.00%) Android
3 25 (25.00%) Windows 10
4 10 (10.00%) Windows Server
5 5 (5.00%) Linux
6 3 (3.00%) Mac OS
7 1 (1.00%) Unix
Processes & Methodologies
1 70 (70.00%) ITIL
2 39 (39.00%) Continuous Improvement
3 36 (36.00%) ITSM
4 24 (24.00%) Software License Management
5 18 (18.00%) Service Delivery
6 17 (17.00%) ERP
7 15 (15.00%) Problem-Solving
7 15 (15.00%) Stakeholder Management
8 14 (14.00%) Customer Service
9 13 (13.00%) CRM
9 13 (13.00%) Customer-Centricity
9 13 (13.00%) Stakeholder Engagement
10 12 (12.00%) Operations Management
11 10 (10.00%) Mentoring
12 9 (9.00%) Agile
12 9 (9.00%) Asset Management
12 9 (9.00%) Collaborative Culture
12 9 (9.00%) Technical Leadership
13 8 (8.00%) Infrastructure Engineering
14 7 (7.00%) Project Delivery
Programming Languages
1 14 (14.00%) SQL
2 4 (4.00%) T-SQL
3 2 (2.00%) Bash
3 2 (2.00%) Python
4 1 (1.00%) PHP
Qualifications
1 38 (38.00%) Security Cleared
2 32 (32.00%) Degree
3 30 (30.00%) A+ Certification
4 18 (18.00%) SC Cleared
5 11 (11.00%) DV Cleared
6 4 (4.00%) Cisco Certification
7 3 (3.00%) CCNP
7 3 (3.00%) ITIL Certification
7 3 (3.00%) MCSE
7 3 (3.00%) Microsoft Certification
8 1 (1.00%) BPSS Clearance
8 1 (1.00%) CCIE
8 1 (1.00%) HND
8 1 (1.00%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 6 (6.00%) QA
2 5 (5.00%) PMO
3 2 (2.00%) Cyber Essentials
3 2 (2.00%) GDPR
3 2 (2.00%) ISO/IEC 27001
3 2 (2.00%) SLA
System Software
1 14 (14.00%) Active Directory
2 3 (3.00%) Hyper-V
2 3 (3.00%) VMware Infrastructure
3 2 (2.00%) VMware ESXi
4 1 (1.00%) GPFS
4 1 (1.00%) Lustre
4 1 (1.00%) Slurm Workload Manager
4 1 (1.00%) Virtual Machines
Systems Management
1 9 (9.00%) SCCM
2 4 (4.00%) Microsoft Intune
3 2 (2.00%) FortiGate
4 1 (1.00%) Ansible
4 1 (1.00%) Autotask
4 1 (1.00%) Nagios
4 1 (1.00%) Progress Chef
4 1 (1.00%) Puppet
Vendors
1 24 (24.00%) Microsoft
1 24 (24.00%) Starlink
2 14 (14.00%) ServiceNow
3 8 (8.00%) Adobe
4 5 (5.00%) Citrix
4 5 (5.00%) CrowdStrike
4 5 (5.00%) McAfee
4 5 (5.00%) Tenable
4 5 (5.00%) Zscaler
5 4 (4.00%) ConnectWise
5 4 (4.00%) WooCommerce
6 3 (3.00%) Apple
6 3 (3.00%) Fortinet
6 3 (3.00%) VMware
7 2 (2.00%) BiZZdesign
7 2 (2.00%) Cisco
7 2 (2.00%) Oracle
7 2 (2.00%) Sparx
7 2 (2.00%) Veeam
8 1 (1.00%) F5