Period
to 17 August 2018

The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 17 August 2018 with a comparison to the same period in the previous 2 years.

Service Management
England > South West
6 months to
17 Aug 2018
Same period 2017 Same period 2016
Rank 86 120 106
Rank change year-on-year +34 -14 -22
Permanent jobs citing Service Management 376 275 336
As % of all permanent IT jobs advertised in the South West 3.60% 2.66% 3.07%
As % of the Processes & Methodologies category 3.91% 2.89% 3.41%
Number of salaries quoted 246 194 212
South West median annual salary £42,500 £45,000 £41,500
Median salary % change year-on-year -5.56% +8.43% -3.49%
10th Percentile £23,625 £26,325 £23,000
90th Percentile £61,875 £66,400 £82,500
England median annual salary £47,500 £47,500 £47,500

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for process or methodology skills.

All Process and Methodology Skills
South West
Permanent vacancies with a requirement for process or methodology skills 9,606 9,527 9,854
As % of all permanent IT jobs advertised in the South West 91.85% 92.15% 89.98%
Number of salaries quoted 7,909 7,897 8,221
South West median annual salary £42,500 £42,000 £40,000
Median salary % change year-on-year +1.19% +5.00% -
10th Percentile £26,250 £25,500 £25,750
90th Percentile £65,000 £63,750 £63,750
England median annual salary £50,000 £50,000 £50,000

Service Management
Job Vacancy Trend in the South West

Job postings citing Service Management as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Service Management in the South West

Service Management
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the South West.

Salary trend for Service Management in the South West

Service Management
Salary Histogram in the South West

The salary distribution of IT jobs citing Service Management in the South West over the 6 months to 17 August 2018.

Salary histogram for Service Management in the South West

Service Management
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the South West region over the 6 months to 17 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +43 153 £42,500 -5.56% 14
Bristol -38 47 £49,875 -0.25% 8
Cornwall -6 43 £37,500 -16.67%
Gloucestershire +24 41 £42,500 - 4
Somerset +20 21 £30,000 -17.81% 7
Dorset -20 21 £40,000 -9.86% 1
Devon +22 14 £38,469 -4.36% 5
Service Management
England

For the 6 months to 17 August 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region with a requirement for Service Management.

1 270 (71.81%) ITIL
2 181 (48.14%) Security Cleared
3 151 (40.16%) Windows
4 134 (35.64%) Service Delivery
5 131 (34.84%) Microsoft
6 121 (32.18%) VMware
7 113 (30.05%) VMware Infrastructure
8 108 (28.72%) SLA
9 102 (27.13%) SC Cleared
10 99 (26.33%) Incident Management
11 95 (25.27%) ITSM
12 94 (25.00%) Active Directory
13 89 (23.67%) Degree
14 87 (23.14%) DV Cleared
15 80 (21.28%) Cisco
16 76 (20.21%) WAN
16 76 (20.21%) LAN
16 76 (20.21%) PowerShell
16 76 (20.21%) Windows Server
17 74 (19.68%) Problem Management
17 74 (19.68%) ITIL V3
18 73 (19.41%) Problem-Solving
19 69 (18.35%) SCCM
20 60 (15.96%) Analytical Skills
21 58 (15.43%) Business Intelligence
22 57 (15.16%) Cisco Certification
22 57 (15.16%) Nagios
23 56 (14.89%) Proactive Management
24 55 (14.63%) Microsoft Azure
25 53 (14.10%) Hyper-V

Service Management
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 46 (12.23%) SharePoint
2 12 (3.19%) SharePoint 2013
3 9 (2.39%) MS Exchange
4 8 (2.13%) SharePoint 2010
5 7 (1.86%) Confluence
5 7 (1.86%) Exchange Server 2013
6 5 (1.33%) Exchange Server 2010
7 3 (0.80%) CMS
7 3 (0.80%) Elasticsearch
7 3 (0.80%) IBM Notes
7 3 (0.80%) JBoss
8 2 (0.53%) Captiva
8 2 (0.53%) Documentum
8 2 (0.53%) IIS
8 2 (0.53%) Skype for Business
9 1 (0.27%) Apache
9 1 (0.27%) SAS
Applications
1 34 (9.04%) Microsoft Office
2 7 (1.86%) Microsoft Project
3 6 (1.60%) Microsoft Excel
3 6 (1.60%) Microsoft PowerPoint
4 4 (1.06%) MS Visio
5 3 (0.80%) Acrobat
5 3 (0.80%) Spreadsheet
6 1 (0.27%) Chatbot
Business Applications
1 1 (0.27%) Unit4 Business World
Cloud Services
1 55 (14.63%) Microsoft Azure
2 43 (11.44%) Amazon AWS
3 28 (7.45%) Office 365
4 9 (2.39%) SaaS
5 8 (2.13%) IaaS
5 8 (2.13%) PaaS
6 4 (1.06%) Azure Active Directory
7 2 (0.53%) AWS CloudFormation
8 1 (0.27%) Amazon SageMaker
Communications & Networking
1 76 (20.21%) LAN
1 76 (20.21%) WAN
2 47 (12.50%) Cisco Nexus
2 47 (12.50%) NX-OS
3 34 (9.04%) Cisco IOS
3 34 (9.04%) Firewall
4 33 (8.78%) BGP
4 33 (8.78%) EIGRP
4 33 (8.78%) Wireshark
5 32 (8.51%) Intrusion Detection
5 32 (8.51%) Network Security
6 19 (5.05%) VoIP
7 17 (4.52%) DNS
8 13 (3.46%) Wireless
9 7 (1.86%) SAN
10 6 (1.60%) Software-Defined Networking
10 6 (1.60%) TCP/IP
11 5 (1.33%) Internet
12 4 (1.06%) Fibre Channel
12 4 (1.06%) VPN
Database & Business Intelligence
1 50 (13.30%) SQL Server
2 13 (3.46%) Relational Database
3 6 (1.60%) MySQL
3 6 (1.60%) Oracle Database
4 5 (1.33%) Power BI
5 4 (1.06%) NoSQL
5 4 (1.06%) Oracle Reports
5 4 (1.06%) PostgreSQL
5 4 (1.06%) RDBMS
6 3 (0.80%) MongoDB
7 2 (0.53%) Data Warehouse
7 2 (0.53%) Oracle Database 10g
7 2 (0.53%) Oracle Database 11g
7 2 (0.53%) Oracle Database 12c
7 2 (0.53%) Qlik Sense
7 2 (0.53%) SQL Server Integration Services
8 1 (0.27%) Blockchain
8 1 (0.27%) BusinessObjects Business Intelligence
8 1 (0.27%) Data Lake
8 1 (0.27%) SAS EBI
Development Applications
1 47 (12.50%) VSS/SourceSafe
2 23 (6.12%) MSI
3 10 (2.66%) JIRA
4 5 (1.33%) GCC
4 5 (1.33%) Team Foundation Server
5 4 (1.06%) Visual Studio Team System
6 3 (0.80%) Git (software)
6 3 (0.80%) JUnit
7 1 (0.27%) Bitbucket
General
1 46 (12.23%) Finance
2 23 (6.12%) Telecoms
3 16 (4.26%) Electronics
3 16 (4.26%) Manufacturing
3 16 (4.26%) Marketing
4 13 (3.46%) Retail
5 11 (2.93%) Billing
6 7 (1.86%) Aerospace
6 7 (1.86%) Automotive
6 7 (1.86%) Military
6 7 (1.86%) Publishing
7 5 (1.33%) Law
8 2 (0.53%) Back Office
9 1 (0.27%) Advertising
9 1 (0.27%) German Language
9 1 (0.27%) Legal
9 1 (0.27%) Local Government
Job Titles
1 50 (13.30%) Network Engineer
2 45 (11.97%) Infrastructure Engineer
3 39 (10.37%) Analyst
4 34 (9.04%) Service Manager
5 27 (7.18%) Architect
6 26 (6.91%) Wintel Engineer
7 23 (6.12%) Applications Packager
8 20 (5.32%) Delivery Manager
8 20 (5.32%) Support Engineer
9 19 (5.05%) Services Delivery Manager
10 18 (4.79%) 3rd Line Engineer
11 16 (4.26%) IT Manager
12 15 (3.99%) Cloud Engineer
12 15 (3.99%) Cloud Infrastructure Engineer
13 14 (3.72%) IT Support
13 14 (3.72%) Service Analyst
13 14 (3.72%) Service Desk Analyst
14 13 (3.46%) Wintel Infrastructure Engineer
15 11 (2.93%) 1st Line Support
15 11 (2.93%) Technical Architect
Libraries, Frameworks & Software Standards
1 23 (6.12%) Web Services
2 12 (3.19%) XML
3 9 (2.39%) CSS
3 9 (2.39%) HTML
4 8 (2.13%) .NET
5 7 (1.86%) XSLT
6 5 (1.33%) .NET Framework
7 4 (1.06%) ASP.NET
7 4 (1.06%) ASP.NET MVC
7 4 (1.06%) REST
7 4 (1.06%) WPF
8 3 (0.80%) EJB
8 3 (0.80%) EJB 3.0
8 3 (0.80%) Hibernate
8 3 (0.80%) Java EE
8 3 (0.80%) JAXB
8 3 (0.80%) JPA
8 3 (0.80%) JSF
8 3 (0.80%) SAML
8 3 (0.80%) XSD
Miscellaneous
1 60 (15.96%) Analytical Skills
2 45 (11.97%) Data Centre
3 37 (9.84%) Management Information System
4 33 (8.78%) Self-Motivation
5 29 (7.71%) User Experience
6 28 (7.45%) Distributed Denial-of-Service
7 23 (6.12%) Enterprise Software
8 19 (5.05%) Clustering
9 15 (3.99%) Hybrid Cloud
10 8 (2.13%) Driving Licence
10 8 (2.13%) Fat Client
10 8 (2.13%) NHS
10 8 (2.13%) Thin Client
11 7 (1.86%) Computer Science
11 7 (1.86%) Virtual Team
12 6 (1.60%) EMC VNX
13 5 (1.33%) Blackberry
13 5 (1.33%) iPad
14 3 (0.80%) CCTV
14 3 (0.80%) iPhone
Operating Systems
1 151 (40.16%) Windows
2 76 (20.21%) Windows Server
3 49 (13.03%) Windows 7
4 46 (12.23%) Linux
5 39 (10.37%) Windows Server 2012
6 29 (7.71%) Windows Server 2008
7 28 (7.45%) Windows 10
8 14 (3.72%) Unix
9 9 (2.39%) CentOS
9 9 (2.39%) Red Hat Enterprise Linux
10 5 (1.33%) Android
10 5 (1.33%) Apple iOS
11 3 (0.80%) Windows 8
12 2 (0.53%) Windows Server 2003
13 1 (0.27%) Solaris
Processes & Methodologies
1 270 (71.81%) ITIL
2 134 (35.64%) Service Delivery
3 99 (26.33%) Incident Management
4 95 (25.27%) ITSM
5 74 (19.68%) ITIL V3
5 74 (19.68%) Problem Management
6 73 (19.41%) Problem-Solving
7 58 (15.43%) Business Intelligence
8 56 (14.89%) Proactive Management
9 50 (13.30%) Root Cause Analysis
10 49 (13.03%) Capacity Management
10 49 (13.03%) Security Patching
11 48 (12.77%) Agile Software Development
12 47 (12.50%) Continuous Improvement
12 47 (12.50%) Network Monitoring
13 45 (11.97%) Infrastructure Engineering
14 43 (11.44%) Stakeholder Management
15 39 (10.37%) Customer Engagement
16 36 (9.57%) Decision-Making
16 36 (9.57%) Mentoring
Programming Languages
1 76 (20.21%) PowerShell
2 37 (9.84%) Python
3 20 (5.32%) SQL
4 14 (3.72%) JavaScript
5 13 (3.46%) C
6 9 (2.39%) Java
7 5 (1.33%) C#
7 5 (1.33%) PHP
8 4 (1.06%) PL/SQL
9 3 (0.80%) Bash Shell
9 3 (0.80%) VB
10 1 (0.27%) ES6
10 1 (0.27%) R
Qualifications
1 181 (48.14%) Security Cleared
2 102 (27.13%) SC Cleared
3 89 (23.67%) Degree
4 87 (23.14%) DV Cleared
5 57 (15.16%) Cisco Certification
6 42 (11.17%) CCNP
7 32 (8.51%) ITIL Certification
8 28 (7.45%) Microsoft Certification
9 23 (6.12%) CCNA
10 21 (5.59%) MCITP
11 8 (2.13%) Computer Science Degree
11 8 (2.13%) ITIL Foundation Certificate
12 6 (1.60%) AWS Certification
13 5 (1.33%) MCP
14 4 (1.06%) SANS
15 3 (0.80%) BPSS Clearance
15 3 (0.80%) MCSA
15 3 (0.80%) NVQ Level 3
16 2 (0.53%) APMP
16 2 (0.53%) MCSE
Quality Assurance & Compliance
1 108 (28.72%) SLA
2 9 (2.39%) ISO/IEC 27001
3 8 (2.13%) ISO/IEC 20000
4 7 (1.86%) PMO
5 4 (1.06%) GDPR
5 4 (1.06%) GPG13
6 3 (0.80%) Government Security Classifications
6 3 (0.80%) ISO 9001
7 2 (0.53%) QA
8 1 (0.27%) Data Quality
8 1 (0.27%) JSP 440
System Software
1 113 (30.05%) VMware Infrastructure
2 94 (25.00%) Active Directory
3 53 (14.10%) Hyper-V
4 39 (10.37%) Virtual Desktop
5 23 (6.12%) Microsoft App-V
6 15 (3.99%) BitLocker
7 9 (2.39%) VMware ESXi
8 3 (0.80%) Shibboleth
9 2 (0.53%) vSphere
10 1 (0.27%) VMware NSX
Systems Management
1 69 (18.35%) SCCM
2 57 (15.16%) Nagios
3 47 (12.50%) Cisco LMS
3 47 (12.50%) Opsview
4 16 (4.26%) SCOM
5 15 (3.99%) Cisco Prime
5 15 (3.99%) SCVMM
6 13 (3.46%) Forefront Identity Manager
7 10 (2.66%) Cacti
7 10 (2.66%) NetBackup
8 6 (1.60%) vCenter Server
9 5 (1.33%) Puppet
10 4 (1.06%) Data Guard
10 4 (1.06%) EMC NetWorker
10 4 (1.06%) McAfee ePO
11 3 (0.80%) HP ALM
11 3 (0.80%) Kibana
11 3 (0.80%) Norton AntiVirus
11 3 (0.80%) Opscode Chef
11 3 (0.80%) ServiceCenter
Vendors
1 131 (34.84%) Microsoft
2 121 (32.18%) VMware
3 80 (21.28%) Cisco
4 36 (9.57%) McAfee
5 34 (9.04%) HP
6 29 (7.71%) Citrix
7 25 (6.65%) Oracle
8 19 (5.05%) SAP
9 18 (4.79%) SolarWinds
10 17 (4.52%) Veeam
11 15 (3.99%) 3PAR
12 14 (3.72%) Apple
12 14 (3.72%) F5
13 13 (3.46%) Juniper
14 12 (3.19%) Red Hat
15 10 (2.66%) Veritas
16 9 (2.39%) EMC
17 7 (1.86%) Snow
18 6 (1.60%) Mitel
18 6 (1.60%) ServiceNow