Period
to 22 May 2019

The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 22 May 2019 with a comparison to the same period in the previous 2 years.

Service Management
England > South West
6 months to
22 May 2019
Same period 2018 Same period 2017
Rank 153 67 96
Rank change year-on-year -86 +29 +39
Permanent jobs citing Service Management 180 459 330
As % of all permanent IT jobs advertised in the South West 1.85% 4.32% 3.25%
As % of the Processes & Methodologies category 2.01% 4.68% 3.53%
Number of salaries quoted 114 246 259
South West median annual salary £44,765 £42,500 £42,500
Median salary % change year-on-year +5.33% - +13.33%
10th Percentile £21,000 £24,625 £23,750
90th Percentile £60,000 £55,250 £67,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for process or methodology skills.

All Process and Methodology Skills
South West
Permanent vacancies with a requirement for process or methodology skills 8,949 9,799 9,348
As % of all permanent IT jobs advertised in the South West 91.74% 92.16% 92.08%
Number of salaries quoted 6,957 8,054 7,692
South West median annual salary £45,000 £42,500 £42,000
Median salary % change year-on-year +5.88% +1.19% +5.00%
10th Percentile £27,000 £26,250 £26,250
90th Percentile £66,250 £65,000 £63,750
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Service Management
Job Vacancy Trend in the South West

Job postings citing Service Management as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Service Management in the South West

Service Management
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the South West.

Salary trend for Service Management in the South West

Service Management
Salary Histogram in the South West

The salary distribution of IT jobs citing Service Management in the South West over the 6 months to 22 May 2019.

Salary histogram for Service Management in the South West

Service Management
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the South West region over the 6 months to 22 May 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire -39 56 £35,000 -17.65% 2
Bristol -3 41 £45,000 -1.10% 1
Gloucestershire -22 32 £47,500 +15.85% 3
Dorset -15 14 £20,000 -55.56%
Cornwall -13 11 - -
Devon -4 10 £41,250 +10.00%
Somerset -22 8 £51,250 +70.83% 1
Service Management
England

For the 6 months to 22 May 2019, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region with a requirement for Service Management.

1 120 (66.67%) ITIL
2 73 (40.56%) Service Delivery
3 68 (37.78%) Security Cleared
4 62 (34.44%) Microsoft
5 56 (31.11%) ITSM
6 50 (27.78%) Windows
7 49 (27.22%) SLA
8 46 (25.56%) ITIL V3
9 38 (21.11%) Cisco
9 38 (21.11%) DV Cleared
10 34 (18.89%) Finance
11 33 (18.33%) Degree
11 33 (18.33%) Analytical Skills
11 33 (18.33%) Infrastructure Engineering
12 31 (17.22%) SC Cleared
12 31 (17.22%) Active Directory
13 30 (16.67%) Microsoft Azure
13 30 (16.67%) Windows Server
14 29 (16.11%) Continuous Improvement
15 28 (15.56%) Incident Management
16 27 (15.00%) Problem Management
17 26 (14.44%) Hyper-V
18 25 (13.89%) Problem-Solving
19 23 (12.78%) Linux
20 22 (12.22%) LAN
20 22 (12.22%) WAN
21 21 (11.67%) VMware
22 20 (11.11%) Proactive Management
22 20 (11.11%) VMware Infrastructure
23 19 (10.56%) Cisco Certification

Service Management
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (5.00%) Confluence
2 7 (3.89%) SharePoint
3 6 (3.33%) IBM Notes
4 3 (1.67%) CMS
4 3 (1.67%) Drupal
5 1 (0.56%) Elasticsearch
5 1 (0.56%) MS Project Server
5 1 (0.56%) Skype for Business
Applications
1 18 (10.00%) Microsoft Office
2 6 (3.33%) Acrobat
3 5 (2.78%) Microsoft Excel
4 3 (1.67%) Microsoft PowerPoint
5 2 (1.11%) MS Visio
6 1 (0.56%) Microsoft Project
Business Applications
1 3 (1.67%) Salesforce.com CRM
2 1 (0.56%) Dynamics CRM
2 1 (0.56%) SAP IS-U
Cloud Services
1 30 (16.67%) Microsoft Azure
2 17 (9.44%) Office 365
3 14 (7.78%) IaaS
4 11 (6.11%) Amazon AWS
4 11 (6.11%) SaaS
5 7 (3.89%) PaaS
6 3 (1.67%) Cloud Computing
7 1 (0.56%) Amazon EC2
7 1 (0.56%) AWS CloudFormation
7 1 (0.56%) AWS Elastic Beanstalk
7 1 (0.56%) AWS Lambda
7 1 (0.56%) Dynamics 365
7 1 (0.56%) Google Cloud Platform
7 1 (0.56%) Serverless
Communications & Networking
1 22 (12.22%) LAN
1 22 (12.22%) WAN
2 18 (10.00%) DNS
3 17 (9.44%) VLAN
4 16 (8.89%) NAS
4 16 (8.89%) SAN
5 15 (8.33%) DHCP
5 15 (8.33%) Firewall
5 15 (8.33%) TCP/IP
6 13 (7.22%) NetScaler
7 10 (5.56%) Unified Communications
8 9 (5.00%) Fibre Channel
9 7 (3.89%) MPLS
9 7 (3.89%) Telepresence
9 7 (3.89%) VoIP
10 6 (3.33%) Internet
11 4 (2.22%) VSAN
12 3 (1.67%) Network Security
13 1 (0.56%) NX-OS
13 1 (0.56%) Skype
Database & Business Intelligence
1 8 (4.44%) Amazon RDS
2 5 (2.78%) MySQL
2 5 (2.78%) SQL Server
3 2 (1.11%) RDBMS
3 2 (1.11%) Relational Database
4 1 (0.56%) Aerospike
4 1 (0.56%) Apache Cassandra
4 1 (0.56%) Couchbase
4 1 (0.56%) Hadoop
4 1 (0.56%) Hazelcast
4 1 (0.56%) HBase
4 1 (0.56%) MariaDB
4 1 (0.56%) MongoDB
4 1 (0.56%) NoSQL
4 1 (0.56%) Oracle Database
4 1 (0.56%) PostgreSQL
4 1 (0.56%) Redis
4 1 (0.56%) Riak
Development Applications
1 16 (8.89%) JIRA
2 5 (2.78%) Git (software)
3 4 (2.22%) Bitbucket
4 3 (1.67%) Atlassian Bamboo
4 3 (1.67%) Team Foundation Server
5 2 (1.11%) Jenkins
6 1 (0.56%) MSI
6 1 (0.56%) SonarQube
6 1 (0.56%) Sonatype Nexus
6 1 (0.56%) Subversion
6 1 (0.56%) Visual Studio Team System
General
1 34 (18.89%) Finance
2 14 (7.78%) Telecoms
3 8 (4.44%) Legal
4 5 (2.78%) Billing
5 4 (2.22%) Electronics
5 4 (2.22%) Law
5 4 (2.22%) Manufacturing
5 4 (2.22%) Marketing
6 3 (1.67%) Military
6 3 (1.67%) Retail
7 1 (0.56%) Aerospace
7 1 (0.56%) Banking
7 1 (0.56%) Local Government
Job Titles
1 40 (22.22%) Service Manager
2 33 (18.33%) Infrastructure Engineer
3 30 (16.67%) Analyst
4 21 (11.67%) Delivery Manager
4 21 (11.67%) Services Delivery Manager
5 14 (7.78%) Support Analyst
6 11 (6.11%) IT Manager
6 11 (6.11%) Support Engineer
7 10 (5.56%) Senior Analyst
7 10 (5.56%) Service Analyst
7 10 (5.56%) Technical Analyst
8 9 (5.00%) Administrator
8 9 (5.00%) Architect
8 9 (5.00%) Network Engineer
8 9 (5.00%) Technical Support
8 9 (5.00%) Technical Support Analyst
9 8 (4.44%) IT Analyst
10 7 (3.89%) 3rd Line Support
10 7 (3.89%) Service Desk Analyst
10 7 (3.89%) Unified Communications Manager
Libraries, Frameworks & Software Standards
1 7 (3.89%) XMPP
2 6 (3.33%) .NET
3 4 (2.22%) Web Services
4 3 (1.67%) ASP.NET
4 3 (1.67%) CSS
4 3 (1.67%) HTML
5 2 (1.11%) AngularJS
5 2 (1.11%) RESTful
6 1 (0.56%) .NET Framework
6 1 (0.56%) 802.1X
6 1 (0.56%) ASP.NET MVC
6 1 (0.56%) ASP.NET Web API
6 1 (0.56%) LDAP
6 1 (0.56%) Lucene
6 1 (0.56%) Node.js
6 1 (0.56%) React
6 1 (0.56%) WPF
Miscellaneous
1 33 (18.33%) Analytical Skills
2 14 (7.78%) Self-Motivation
3 12 (6.67%) Driving Licence
4 11 (6.11%) User Experience
5 10 (5.56%) Wiki
6 8 (4.44%) Enterprise Software
7 7 (3.89%) Clustering
7 7 (3.89%) Data Centre
7 7 (3.89%) Fat Client
7 7 (3.89%) Management Information System
7 7 (3.89%) Social Media
7 7 (3.89%) Thin Client
8 5 (2.78%) Virtual Team
9 4 (2.22%) Fintech
10 2 (1.11%) CMDB
10 2 (1.11%) Handset
11 1 (0.56%) Cloud Native
11 1 (0.56%) EPoS
11 1 (0.56%) Mainframe
11 1 (0.56%) N-Tier
Operating Systems
1 50 (27.78%) Windows
2 30 (16.67%) Windows Server
3 23 (12.78%) Linux
4 9 (5.00%) Windows Server 2012
5 8 (4.44%) Unix
5 8 (4.44%) Windows 10
5 8 (4.44%) Windows 7
6 1 (0.56%) CentOS
6 1 (0.56%) Solaris
6 1 (0.56%) Windows 8
6 1 (0.56%) Windows Server 2008
Processes & Methodologies
1 120 (66.67%) ITIL
2 73 (40.56%) Service Delivery
3 56 (31.11%) ITSM
4 46 (25.56%) ITIL V3
5 33 (18.33%) Infrastructure Engineering
6 29 (16.11%) Continuous Improvement
7 28 (15.56%) Incident Management
8 27 (15.00%) Problem Management
9 25 (13.89%) Problem-Solving
10 20 (11.11%) Proactive Management
11 19 (10.56%) Stakeholder Management
12 17 (9.44%) Agile Software Development
13 15 (8.33%) Asset Management
14 14 (7.78%) DevOps
15 13 (7.22%) Capacity Management
15 13 (7.22%) Decision-Making
15 13 (7.22%) Disaster Recovery
16 11 (6.11%) Data Protection
16 11 (6.11%) Virtual Environments
17 10 (5.56%) Mentoring
Programming Languages
1 16 (8.89%) PowerShell
2 8 (4.44%) Java
3 5 (2.78%) C
4 4 (2.22%) Bash Shell
4 4 (2.22%) SQL
5 3 (1.67%) C#
5 3 (1.67%) JavaScript
6 1 (0.56%) Python
Qualifications
1 68 (37.78%) Security Cleared
2 38 (21.11%) DV Cleared
3 33 (18.33%) Degree
4 31 (17.22%) SC Cleared
5 19 (10.56%) Cisco Certification
6 18 (10.00%) CCNA
6 18 (10.00%) Microsoft Certification
7 12 (6.67%) MCSA
8 10 (5.56%) ITIL Certification
9 4 (2.22%) APMP
9 4 (2.22%) MCP
9 4 (2.22%) MCSE
10 2 (1.11%) BPSS Clearance
10 2 (1.11%) CCNP
10 2 (1.11%) CompTIA Security+
10 2 (1.11%) MOS
11 1 (0.56%) Computer Science Degree
11 1 (0.56%) MBA
Quality Assurance & Compliance
1 49 (27.22%) SLA
2 7 (3.89%) QA
3 5 (2.78%) ISO/IEC 27001
4 3 (1.67%) ISO 22301
4 3 (1.67%) ISO 9001
5 2 (1.11%) ISO/IEC 20000
6 1 (0.56%) ISO 9000
System Software
1 31 (17.22%) Active Directory
2 26 (14.44%) Hyper-V
3 20 (11.11%) VMware Infrastructure
4 14 (7.78%) Docker
5 13 (7.22%) XenApp
5 13 (7.22%) XenDesktop
6 9 (5.00%) Firmware
7 7 (3.89%) NFS
8 6 (3.33%) Virtual Desktop
9 5 (2.78%) VMware ESXi
10 4 (2.22%) Virtual Machines
11 3 (1.67%) VirtualBox
12 1 (0.56%) Microsoft App-V
Systems Management
1 15 (8.33%) SCCM
2 9 (5.00%) Microsoft Data Protection Manager
2 9 (5.00%) SCDPM
3 8 (4.44%) SCVMM
4 6 (3.33%) Norton AntiVirus
5 5 (2.78%) Ansible
5 5 (2.78%) Kubernetes
5 5 (2.78%) Puppet
6 4 (2.22%) SCOM
6 4 (2.22%) vRealize
7 2 (1.11%) Systems Management Server (SMS)
8 1 (0.56%) Cisco LMS
8 1 (0.56%) Cisco Prime
8 1 (0.56%) Galera Cluster
8 1 (0.56%) Nagios
8 1 (0.56%) Opsview
8 1 (0.56%) Oracle Enterprise Manager
8 1 (0.56%) Oracle RMAN
8 1 (0.56%) Terraform
Vendors
1 62 (34.44%) Microsoft
2 38 (21.11%) Cisco
3 21 (11.67%) VMware
4 17 (9.44%) Citrix
5 8 (4.44%) McAfee
5 8 (4.44%) Red Hat
5 8 (4.44%) SAP
6 7 (3.89%) Veeam
7 6 (3.33%) Adobe
7 6 (3.33%) Lotus
7 6 (3.33%) Symantec
8 4 (2.22%) HP
8 4 (2.22%) Oracle
9 3 (1.67%) Apple
9 3 (1.67%) Atlassian
9 3 (1.67%) MuleSoft
9 3 (1.67%) Oneserve
9 3 (1.67%) Salesforce.com
9 3 (1.67%) ServiceNow
9 3 (1.67%) Sophos