Service Management Jobs in the South West

Service Management
England > South West

The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 19 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
19 May 2024
Same period 2023 Same period 2022
Rank 130 128 101
Rank change year-on-year -2 -27 +19
Permanent jobs citing Service Management 177 154 264
As % of all permanent jobs advertised in the South West 1.89% 2.29% 3.22%
As % of the Processes & Methodologies category 2.28% 2.43% 3.39%
Number of salaries quoted 130 105 133
10th Percentile £26,500 £28,000 £26,000
25th Percentile £32,625 £31,250 £31,500
Median annual salary (50th Percentile) £47,229 £45,000 £43,250
Median % change year-on-year +4.95% +4.05% -1.14%
75th Percentile £62,200 £57,500 £62,500
90th Percentile £73,250 £68,250 £65,000
England median annual salary £50,307 £54,375 £52,500
% change year-on-year -7.48% +3.57% +5.00%

All Process and Methodology Skills
South West

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 7,776 6,347 7,793
As % of all permanent jobs advertised in the South West 82.91% 94.49% 95.12%
Number of salaries quoted 5,600 3,522 4,987
10th Percentile £28,500 £30,500 £30,500
25th Percentile £37,500 £39,213 £38,000
Median annual salary (50th Percentile) £51,000 £53,000 £50,000
Median % change year-on-year -3.77% +6.00% +7.72%
75th Percentile £65,000 £69,650 £66,250
90th Percentile £80,000 £81,250 £80,000
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Service Management
Job Vacancy Trend in the South West

Job postings citing Service Management as a proportion of all IT jobs advertised in the South West.

Job vacancy trend for Service Management in the South West

Service Management
Salary Trend in the South West

3-month moving average salary quoted in jobs citing Service Management in the South West.

Salary trend for Service Management in the South West

Service Management
Salary Histogram in the South West

Salary distribution for jobs citing Service Management in the South West over the 6 months to 19 May 2024.

Salary histogram for Service Management in the South West

Service Management
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the South West region over the 6 months to 19 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Wiltshire +9 56 £49,500 -1.00% 18
Bristol +4 53 £45,000 -22.16% 17
Gloucestershire -11 27 £63,750 +24.39% 4
Somerset -1 17 £27,000 -22.86% 5
Dorset -25 10 £33,250 -21.76% 1
Devon -16 9 £46,958 +22.67% 3
Cornwall - 5 - - 1
Service Management
England

Service Management
Co-occurring Skills and Capabilities in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (9.60%) Confluence
2 15 (8.47%) Microsoft Exchange
3 13 (7.34%) SharePoint
4 5 (2.82%) SharePoint 2010
4 5 (2.82%) SharePoint 2013
5 2 (1.13%) SAS
6 1 (0.56%) Exchange Server 2010
Applications
1 13 (7.34%) Microsoft Office
2 6 (3.39%) Trello
3 2 (1.13%) Microsoft Excel
4 1 (0.56%) 1Password
4 1 (0.56%) Microsoft Project
Business Applications
1 8 (4.52%) Dynamics CRM
2 4 (2.26%) NEC Housing
2 4 (2.26%) Remedy ITSM
3 1 (0.56%) Primavera
Cloud Services
1 54 (30.51%) Microsoft 365
2 42 (23.73%) Azure
3 22 (12.43%) Entra ID
4 18 (10.17%) Dynamics 365
5 13 (7.34%) AWS
6 11 (6.21%) WhatsApp
7 8 (4.52%) Power Platform
8 6 (3.39%) IaaS
8 6 (3.39%) SaaS
8 6 (3.39%) Slack
9 5 (2.82%) Nutanix
9 5 (2.82%) OpenShift
9 5 (2.82%) PaaS
10 3 (1.69%) OneDrive
11 2 (1.13%) GCP
12 1 (0.56%) Dropbox
12 1 (0.56%) Google Drive
12 1 (0.56%) Google Sheets
12 1 (0.56%) Microsoft Purview
12 1 (0.56%) PowerApps
Communications & Networking
1 22 (12.43%) DNS
2 18 (10.17%) LAN
3 12 (6.78%) VPN
4 11 (6.21%) WAN
5 10 (5.65%) Firewall
5 10 (5.65%) Wi-Fi
6 9 (5.08%) DHCP
6 9 (5.08%) Wireless
7 8 (4.52%) Remote Desktop
8 7 (3.95%) TCP/IP
9 5 (2.82%) VSAT
9 5 (2.82%) WLAN
10 4 (2.26%) VLAN
10 4 (2.26%) VoIP
11 2 (1.13%) NetScaler
11 2 (1.13%) SAN
11 2 (1.13%) Skype
11 2 (1.13%) Unified Communications
12 1 (0.56%) 4G
12 1 (0.56%) OpenVPN
Database & Business Intelligence
1 10 (5.65%) SQL Server
2 8 (4.52%) Amazon RDS
3 6 (3.39%) Relational Database
4 5 (2.82%) MySQL
4 5 (2.82%) Power BI
4 5 (2.82%) RDBMS
5 1 (0.56%) DB2
5 1 (0.56%) PowerPivot
Development Applications
1 18 (10.17%) JIRA
2 2 (1.13%) MSI
3 1 (0.56%) Bitbucket
General
1 75 (42.37%) Social Skills
2 18 (10.17%) Finance
2 18 (10.17%) Retail
3 17 (9.60%) Inclusion and Diversity
4 16 (9.04%) Analytical Skills
5 12 (6.78%) Legal
5 12 (6.78%) Public Sector
6 8 (4.52%) Aerospace
6 8 (4.52%) Documentation Skills
6 8 (4.52%) Influencing Skills
6 8 (4.52%) Manufacturing
6 8 (4.52%) Marketing
7 7 (3.95%) Fire and Rescue
7 7 (3.95%) Organisational Skills
8 6 (3.39%) Law
8 6 (3.39%) Telecoms
9 5 (2.82%) French Language
9 5 (2.82%) Portuguese Language
10 4 (2.26%) Banking
10 4 (2.26%) Local Government
Job Titles
1 30 (16.95%) Service Manager
2 19 (10.73%) Analyst
2 19 (10.73%) IT Support
3 17 (9.60%) Infrastructure Engineer
3 17 (9.60%) Lead
3 17 (9.60%) Senior
3 17 (9.60%) Senior Manager
4 16 (9.04%) IT Support Technician
4 16 (9.04%) IT Technician
4 16 (9.04%) Support Technician
5 14 (7.91%) Delivery Manager
6 13 (7.34%) Architect
6 13 (7.34%) Senior Service Manager
6 13 (7.34%) Team Leader
7 12 (6.78%) Service Delivery Manager
8 10 (5.65%) 1st Line Engineer
8 10 (5.65%) Service Analyst
8 10 (5.65%) Service Desk Analyst
8 10 (5.65%) Support Engineer
9 9 (5.08%) Senior Delivery Manager
Libraries, Frameworks & Software Standards
1 4 (2.26%) CSS
2 2 (1.13%) AngularJS
2 2 (1.13%) EDI
2 2 (1.13%) HTML
2 2 (1.13%) Twitter Bootstrap
2 2 (1.13%) Web Services
3 1 (0.56%) JSON
3 1 (0.56%) Oracle Fusion
Miscellaneous
1 23 (12.99%) Self-Motivation
2 22 (12.43%) Management Information System
3 20 (11.30%) Driving Licence
4 8 (4.52%) Cloud Native
5 7 (3.95%) CMDB
5 7 (3.95%) Public Cloud
6 5 (2.82%) EMC VNX
6 5 (2.82%) Enterprise Software
6 5 (2.82%) Fat Client
6 5 (2.82%) Product Ownership
6 5 (2.82%) Thin Client
7 4 (2.26%) Replication
8 3 (1.69%) Data Centre
8 3 (1.69%) PKI
9 2 (1.13%) Legacy Systems
9 2 (1.13%) Low-Code
9 2 (1.13%) Smartphone
10 1 (0.56%) CCTV
10 1 (0.56%) Data Protection Act
10 1 (0.56%) iPhone
Operating Systems
1 65 (36.72%) Windows
2 25 (14.12%) Windows 10
3 17 (9.60%) Windows Server
4 8 (4.52%) Apple iOS
4 8 (4.52%) Mac OS
4 8 (4.52%) Windows Server 2016
4 8 (4.52%) Windows Server 2019
5 7 (3.95%) Android
6 6 (3.39%) Linux
7 5 (2.82%) Windows 7
8 4 (2.26%) Windows Server 2012
9 1 (0.56%) Ubuntu
9 1 (0.56%) Unix
9 1 (0.56%) zOS
Processes & Methodologies
1 109 (61.58%) ITIL
2 69 (38.98%) Service Delivery
3 61 (34.46%) ITSM
4 53 (29.94%) Customer Service
5 42 (23.73%) Problem-Solving
6 33 (18.64%) Change Management
7 28 (15.82%) Configuration Management
7 28 (15.82%) Incident Management
8 24 (13.56%) Infrastructure Engineering
9 23 (12.99%) Continuous Improvement
9 23 (12.99%) Project Management
10 20 (11.30%) Mentoring
11 18 (10.17%) Information Security
12 17 (9.60%) Stakeholder Management
13 12 (6.78%) Contract Negotiation
13 12 (6.78%) Digital Strategy
13 12 (6.78%) Project Delivery
14 11 (6.21%) Actionable Insight
14 11 (6.21%) Collaborative Working
14 11 (6.21%) Presales
Programming Languages
1 8 (4.52%) SQL
2 6 (3.39%) JavaScript
2 6 (3.39%) PowerShell
3 4 (2.26%) C#
3 4 (2.26%) Java
3 4 (2.26%) Python
4 1 (0.56%) T-SQL
Qualifications
1 52 (29.38%) Security Cleared
2 51 (28.81%) Degree
3 35 (19.77%) SC Cleared
4 18 (10.17%) A+ Certification
5 14 (7.91%) Microsoft Certification
6 10 (5.65%) DV Cleared
7 8 (4.52%) ITIL Foundation Certificate
7 8 (4.52%) PMI Certification
7 8 (4.52%) PMP
8 7 (3.95%) APMG
9 6 (3.39%) Computer Science Degree
9 6 (3.39%) Network+ Certification
10 5 (2.82%) CSPO
11 4 (2.26%) BPSS Clearance
11 4 (2.26%) MCSE
12 3 (1.69%) CCNA
12 3 (1.69%) Cisco Certification
12 3 (1.69%) IIBA
12 3 (1.69%) ITIL Certification
13 2 (1.13%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 30 (16.95%) SLA
2 6 (3.39%) Cyber Essentials
3 5 (2.82%) QA
4 4 (2.26%) Accessibility
5 3 (1.69%) COBIT
5 3 (1.69%) ISO/IEC 27001
6 1 (0.56%) GDPR
6 1 (0.56%) NCSC
6 1 (0.56%) PMO
6 1 (0.56%) Sarbanes-Oxley
System Software
1 56 (31.64%) Active Directory
2 17 (9.60%) VMware Infrastructure
3 9 (5.08%) VMware ESXi
4 7 (3.95%) Hyper-V
5 6 (3.39%) Docker
6 2 (1.13%) Microsoft App-V
6 2 (1.13%) XenDesktop
Systems Management
1 10 (5.65%) Microsoft Intune
2 9 (5.08%) SCCM
2 9 (5.08%) vCenter Server
3 6 (3.39%) Jamf Pro
3 6 (3.39%) Kubernetes
4 5 (2.82%) Ansible
4 5 (2.82%) EMC NetWorker
4 5 (2.82%) Nagios
5 4 (2.26%) Single Sign-On
5 4 (2.26%) WSUS
6 3 (1.69%) OpenView
7 1 (0.56%) Check_MK
7 1 (0.56%) FortiGate
Vendors
1 84 (47.46%) Microsoft
2 40 (22.60%) ServiceNow
3 18 (10.17%) Citrix
4 17 (9.60%) VMware
5 11 (6.21%) Salesforce
6 10 (5.65%) Apple
6 10 (5.65%) Veeam
7 7 (3.95%) Meraki
8 6 (3.39%) Aderant
8 6 (3.39%) iManage
8 6 (3.39%) SolarWinds
9 5 (2.82%) Aruba
9 5 (2.82%) EMC
9 5 (2.82%) Red Hat
10 4 (2.26%) BMC
10 4 (2.26%) NEC
10 4 (2.26%) Remedy
11 3 (1.69%) Atlassian
11 3 (1.69%) HP
12 2 (1.13%) Draytek