1 to 25 of 46 Service Management Jobs in the South West

Service Desk Analyst + DV Cleared role + £400 per day Inside + Onsite role - Bath based Key Skills: + Experienced Service Desk + DV Cleared The Role: We are seeking an experienced Senior Service Desk Analyst to provide advanced technical support, mentor junior team members … help drive continual service improvement across the IT support function. This role serves as a key escalation point for complex incidents, ensures high-quality customer service, and contributes to the stability and performance of end-user technology services. The ideal candidate combines strong technical troubleshooting skills with leadership ...

Role: Deputy Service Desk Lead (Shift Based) Salary: £30,000 - £32,500 Location: Shrivenham (Hybrid – 1 Week On-Site, 1 Week Remote) Network IT are supporting a fast-growing organisation seeking a Deputy Service Desk Lead to help oversee day-to-day Service Desk operations … shift-based environment. You will play a key role in supporting the Shift Leader, guiding a team of Service Desk Engineers, and ensuring customer-focused, high-quality technical support delivery across all incoming incidents and requests.This is an excellent opportunity for an experienced Service Desk professional ready ...

CANDIDATES WITH CURRENT, ACTIVE SC CLEARANCE OR HIGHER ONLY* The Service Transition Manager is responsible for ensuring that new and changed services are transitioned into live operation in a controlled, compliant, and effective manner. Operating within an ITIL-aligned environment, the role acts as the bridge between Project Delivery … Live Service, ensuring that services handed over from Project Managers meet required operational, security, and service management standards and are fit for purpose for both internal users and external customers. The role ensures that services are supportable, resilient, secure, and aligned to agreed service levels from ...

part of it? What will you be doing? Were growing and excited to offer a full-time, permanent opportunity as a Service Management Specialist in our 24x7 Service Management Centre in St Ives, Cambridgeshire. Shift pattern: 4 days on/off, 4 nights on/… receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting, and arranging supplier access. Youll thrive in a fast-paced ...

Service Desk Analyst, you will play a crucial role in supporting our business customers as a member of the Service Desk team. Role Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role … include providing technical support, troubleshooting issues, creating comprehensive documentation, and adhering to established ITIL processes to ensure the delivery of high-quality and responsive service to all business customers. Collaboration with team members to handle escalations and facilitate knowledge transfer will also be essential in this role. Key Responsibilities ...

Head of Service Delivery or Head of Service Management. ITIL Accredited. Umbrella Engagement. 3 days on site at Client Head Office. Must hold ITIL V3/V4 Accreditations and be Customer Centric/Focussed. The successful candidate will need to have managed Service Management Teams … Problem, Change, Configuration, Supplier Management, Service Desks within a Fast Paced SME Organisation. Must have outstatanding Managerial skills. Potential for a long term engagement. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built ...

Service Delivery Manager – Defence Location: Bristol (predominantly on-site with some hybrid) Security Clearance : Eligibility and willingness to obtain DV clearance (Need to be Sole British National) We're seeking an experienced Service Delivery Manager to lead and build a Secure IT Operations Service supporting defence focused … regulated environment. Sitting within the IT function and working closely with Secure Operations, you'll establish, lead and continuously improve a newly formed secure service delivery team, ensuring robust, compliant and high performing IT services. What you'll be doing Build, recruit and lead a new IT Secure Operations ...

connectivity and collaboration is the key to enabling secure data driven success. About the role: We are seeking a proactive and customer-focused IT Service Desk Apprentice to join our team in providing 24/7/365 support for end users. The ideal candidate will be responsible … resolutions in the ticketing system, ensuring accuracy and completeness. Contribute to the development of internal knowledge base articles and user guides to improve self-service and troubleshooting. Communicate with end-users to update them on the status of open issues and provide clear instructions for resolution. Prioritise and escalate ...

Embed non-functional requirements such as performance, usability, resilience, and supportability What we're looking for Strong experience with Microsoft Dynamics 365 , particularly: Field Service Customer Service/Customer Engagement Enterprise Asset Management Solid understanding of the D365 application stack and wider Microsoft ecosystem Significant experience … Reuse and maintainability Supportable, well-documented designs Experience working with architecture best-practice methodologies and modelling tools Familiarity with software development lifecycles, IT service management (e.g. ITIL), and information security best practices Desirable experience with mobile development technologies Technology experience You'll ideally have hands-on design experience ...

assessment engagements with tier-1 clients, including professional services organizations. Key Responsibilities: Lead and deliver ITIL-aligned ITSM maturity assessments Conduct stakeholder interviews and service reviews Assess ITSM practices across people, process, governance, tooling, and metrics Produce executive-level deliverables including maturity heatmaps, gap analysis, and prioritized roadmaps Provide … maturity assessments Strong working knowledge of ITIL v3 and/or ITIL 4 practices Hands-on exposure to ITSM tools (e.g., ServiceNow, BMC, Jira Service Management) ITIL 4 Managing Professional or Strategist certification Experience working with regulated or professional services clients preferred Excellent stakeholder management and documentation ...

doing? This role is offered on a fixed-term contract with the potential to become permanent. You will join our 24/7 Service Management Centre, where you will manage customer tickets, monitor critical systems, prioritise and escalate faults, coordinate engineer activity, and ensure SLA targets are consistently … Week 2: MondayFriday, 10:0018:00 Week 3: 6-hour shifts each day, including on-call responsibilities In addition to core service operations, you will support reporting, routine maintenance tasks, and the coordination of supplier access. This is a dynamic, collaborative environment where strong communication, organisation, and customer focus ...

keep everything in top shape. Want to come and be a part of it? What youll be doing? Youll work in our 24x7 Service Management Centre, managing customer tickets, monitoring systems, prioritising faults, coordinating engineers, and ensuring SLA compliance. Shifts include 2 weeks MonFri (1 week … call duties. Additional tasks include reporting, maintenance, and managing supplier access in a dynamic, collaborative setting. What youll bring? Youll have an outstanding customer service skills and are someone both customers and colleagues can rely on for high-quality work. With a positive attitude, you overcome challenges and build ...

workload. Knowledge and/or experience of the following solutions - Azure Update Manager. Microsoft Defender for Server. Wiz. Zero-day vulnerability remediation. Using Vulnerability Management service management tools. Desirable Implementing and maintaining robust security controls. Developing monthly patching processes, including design and documentation. Script creation to manage … have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's on offer? Discretionary annual bonus* and annual pay review 27 days* holiday plus bank holidays ...

Cleared ITIL Service Manager, HYBRID ROLE 2 Days a week in Corsham, £600 P/D Experienced ITIL Service Manager with current SC Clearance. Your expertise will be critical in managing and improving IT operations, overseeing incident and problem management processes, and maintaining service quality. … Responsibilities: Oversee and manage ITIL-aligned service management processes and frameworks. Act as a point of escalation for major incidents and ensure timely resolutions. Ensure compliance with SLAs and KPIs, driving continuous improvement in service delivery. Collaborate with cross-functional teams to optimize IT services and systems. ...

Cleared ITIL Service Manager, HYBRID ROLE 2 Days a week in Corsham, £600 P/D Experienced ITIL Service Manager with current SC Clearance. Your expertise will be critical in managing and improving IT operations, overseeing incident and problem management processes, and maintaining service quality. … Responsibilities: Oversee and manage ITIL-aligned service management processes and frameworks click apply for full job details ...

eligible for Security Clearance - min 5 years UK residency) We're looking for an enthusiastic, proactive Support Analyst to be part of a small Service Desk team based in Tilshead. You will provide effective and efficient technical support to users mainly over the phone, but also sometimes in person. … What You'll Do: Provide IT support to users via the IT Service Desk Handle and manage incoming calls and online requests and log within the Service Management tool (Halo). Through troubleshooting and fault diagnosis, triage and resolve user issues as a first call fix? wherever ...

role demands a proactive approach to the design, deployment, and continuous improvement of services delivered on Microsoft Azure, ensuring high standards and alignment with service level agreements. Day-to-day of the role: Lead the design and deployment of Azure-based research services within a Service Management framework, ensuring compliance with university standards and service levels. Develop and implement Azure DevOps best practices and build CI/CD pipelines to enhance software delivery efficiency. Provide expert guidance on Microsoft Cloud technologies, promoting a culture of collaboration and continuous learning within the team. Create and review ...

contractual performance , tracking KPIs, SLAs, budgets and delivery burn rate Manage delivery risk , scope changes, resourcing challenges and escalation points Lead governance and service reviews , providing clear reporting, insight and action tracking Support contract and change control activities , including subcontract management Drive continuous improvement , using stakeholder feedback … influence service and delivery enhancements Contribute to bids and proposals , providing delivery insight, resourcing estimates and relationship intelligence Maintain visibility of capability demand , supporting recruitment and internal coordination About You You’ll bring experience managing complex client relationships in commercial or contract-led environments, ideally within Defence, government ...

build and evolve a cutting-edge Infrastructure Automation platform supporting a major UK Defence programme. You'll be part of the Infrastructure Automation Engineering Service, designing and delivering robust, scalable automation solutions across complex enterprise environments. Translation: you'll turn messy, manual, legacy build processes into slick, repeatable, automated … automation for server, network, and storage platforms across multiple vendors. Creating high-quality technical documentation and design artefacts. Supporting system testing and resolving live service issues. Working in an Agile delivery environment using JIRA and Confluence . Collaborating closely with infrastructure, service management, and security teams. Essential ...

systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst … maintain monitoring systems to proactively identify and resolve issues. Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained ...

test scenarios, and test scripts Perform functional, regression, system, integration, and user acceptance testing (UAT) Identify, log, track, and retest defects using agreed defect management tools Validate fixes and confirm resolution of defects prior to release Contribute to test strategy and test planning activities Maintain accurate test documentation … Analyst on IT platforms or enterprise systems Ability to write clear and structured test cases and defect reports Familiarity with defect and test management tools (e.g. Jira, Azure DevOps) Knowledge of ITIL 4 concepts and service management environments Experience using documentation tools (e.g. Confluence, SharePoint ...

information security control testing methodologies, information security risk assessments, auditing tools and an interest in emerging technologies.. Security tooling (e.g. SIEM, Identity and Access Management platforms, DLP), cloud platforms (AWS, GCP, Azure), Infrastructure as Code (Terraform) and scripting languages (e.g. Python). Experience with workflow platform such as tines.io … tools such as Sailpoint, Rapid7, Wiz.io, MS Defender. Hands-on experience with API integrations and scripting (e.g. Python, PowerShell, JavaScript). Experience with IT Service Management, DevOps, Identity and access management, ERP systems (e.g., SAP, Oracle) and GRC tools. Experience leveraging automation, data driven testing techniques ...

career progression Our client, a global business, is hiring a Senior Product Manager to own the strategy and evolution of its core sales and service platforms, including CRM, Field Service Management (FSM), CPQ and eCommerce. This is a senior, hands-on product leadership role with responsibility … global platforms, partner management, budget ownership and a team of five direct reports. The role sits at the intersection of technology, commercial teams and operations, ensuring platforms deliver measurable value across a complex, multi-country environment. What you’ll do Own the product strategy, roadmap and lifecycle ...

manual instructions into automated, zero-touch packages. Collaborating within an Agile team, supporting system testing, reviewing code, and maintaining clear documentation. Working closely with Service Management to troubleshoot and resolve issues, ensuring high standards of operational excellence. Utilising version control tools like Git and BitBucket, and project management ...

manual instructions into automated, zero-touch packages. Collaborating within an Agile team, supporting system testing, reviewing code, and maintaining clear documentation. Working closely with Service Management to troubleshoot and resolve issues, ensuring high standards of operational excellence. Utilising version control tools like Git and BitBucket, and project management ...