1 to 25 of 37 Service Management Jobs in the South West

summary Digital Operations and Service Management (DOSM) sits within the Transformation Directorate of the new NHS England, which has brought together Health Education England, NHS Digital, NHS England and NHS Improvement into one single organisation. The Transformation Directorate's vision is to deliver the best care, and outcomes … adopting effective technologies, building on insights from data and cutting-edge research, and by transforming the way that care is delivered. Digital Operations and Service Management operates and manages business critical infrastructure, and digital and data services, that underpin the health and social care system. We ensure ...

Service Management Lead +8 months + +Hybrid in Corsham +SC cleared role +Inside IR35 + 575 - 625 a day Skills: +SC clearance +ITSM +MOD We are seeking an experienced Service Management Lead (ITSM) to support a high-profile Ministry of Defence programme, delivering a new style … service model within a secure and complex environment. This is a key leadership role responsible for driving end-to-end IT service management, ensuring alignment with MoD standards, and embedding best practice across a multi-supplier ecosystem. Key Responsibilities Lead the design, implementation, and optimisation of ITSM ...

Service Manager – Cheltenham, UK Up to £70,000 Depending on Experience Office in Cheltenham Active eDV required ABOUT THE CLIENT Our client is a well-established technology organisation delivering solutions into highly secure and mission-critical environments across the UK. They are known for investing in their people, fostering … collaboration, and driving innovation in complex technical domains. Due to continued growth, they are looking to appoint an experienced IT Service Manager to support evolving service delivery requirements. THE BENEFITS Flexible working options, including hybrid arrangements Private healthcare and cash health plan Holiday buy and sell scheme Performance ...

Service Manager - Cheltenham, UK Up to £70,000 Depending on Experience Office in Cheltenham Active eDV required ABOUT THE CLIENT Our client is a well-established technology organisation delivering solutions into highly secure and mission-critical environments across the UK. They are known for investing in their people, fostering … collaboration, and driving innovation in complex technical domains. Due to continued growth, they are looking to appoint an experienced IT Service Manager to support evolving service delivery requirements. THE BENEFITS Flexible working options, including hybrid arrangements Private healthcare and cash health plan Holiday buy and sell scheme Performance ...

Head of Service Delivery or Head of Service Management. ITIL Accredited. Umbrella Engagement. 3 days on site at Client Head Office. Must hold ITIL V3/V4 Accreditations and be Customer Centric/Focussed. The successful candidate will need to have managed Service Management Teams … Problem, Change, Configuration, Supplier Management, Service Desks within a Fast Paced SME Organisation. Need to have experience around Implementation of TOMs, working with third party suppliers etc. Management of Large Teams. Must have outstanding Managerial skills. Potential for a long term engagement. Reasonable Adjustments: Respect and equality ...

Senior Service Desk Analyst Programme Name: LCST Location: Bristol, UK (Working on site at Emersons Green, Bristol a minimum of 3 days a week) Hours: MondayFriday, 08:0017:00, (8 hour shifts) Are you ready for your next career challenge?.. Role Overview: Leidos are seeking an experienced Senior … Service Desk Analyst who will be responsible for delivering high-quality technical support across the LCST programme. This role provides advanced incident and problem management, supports ITIL-aligned processes, and acts as a technical escalation point for the Service Desk and operational teams. Operating within a complex ...

well as how to apply Good luck. Location: Reading- 3 Days a week Job Type: 12 Months Fixed Term Role purpose The Configuration Management team are responsible for ensuring that the data in the CLIENT Configuration Management Databases (CMDB) acts as a single source of truth … CLIENT configuration data because it is maintained, modelled and governed. The role is responsible for developing the strategy for Discovery and Configuration Management along with the end-to-end Configuration Management Process at both high and low levels where appropriate. The role also provides subject matter expertise ...

well as how to apply Good luck. Location: Reading- 3 Days a week Job Type: 12 Months Fixed Term Role purpose The Configuration Management team are responsible for ensuring that the data in the CLIENT Configuration Management Databases (CMDB) acts as a single source of truth … CLIENT configuration data because it is maintained, modelled and governed. The role is responsible for developing the strategy for Discovery and Configuration Management along with the end-to-end Configuration Management Process at both high and low levels where appropriate. The role also provides subject matter expertise ...

well as how to apply Good luck. Location: Reading- 3 Days a week Job Type: 12 Months Fixed Term Role purpose The Configuration Management team are responsible for ensuring that the data in the CLIENT Configuration Management Databases (CMDB) acts as a single source of truth … CLIENT configuration data because it is maintained, modelled and governed. The role is responsible for developing the strategy for Discovery and Configuration Management along with the end-to-end Configuration Management Process at both high and low levels where appropriate. The role also provides subject matter expertise ...

well as how to apply Good luck. Location: Reading- 3 Days a week Job Type: 12 Months Fixed Term Role purpose The Configuration Management team are responsible for ensuring that the data in the CLIENT Configuration Management Databases (CMDB) acts as a single source of truth … CLIENT configuration data because it is maintained, modelled and governed. The role is responsible for developing the strategy for Discovery and Configuration Management along with the end-to-end Configuration Management Process at both high and low levels where appropriate. The role also provides subject matter expertise ...

well as how to apply Good luck. Location: Reading- 3 Days a week Job Type: 12 Months Fixed Term Role purpose The Configuration Management team are responsible for ensuring that the data in the CLIENT Configuration Management Databases (CMDB) acts as a single source of truth … CLIENT configuration data because it is maintained, modelled and governed. The role is responsible for developing the strategy for Discovery and Configuration Management along with the end-to-end Configuration Management Process at both high and low levels where appropriate. The role also provides subject matter expertise ...

well as how to apply Good luck. Location: Reading- 3 Days a week Job Type: 12 Months Fixed Term Role purpose The Configuration Management team are responsible for ensuring that the data in the CLIENT Configuration Management Databases (CMDB) acts as a single source of truth … CLIENT configuration data because it is maintained, modelled and governed. The role is responsible for developing the strategy for Discovery and Configuration Management along with the end-to-end Configuration Management Process at both high and low levels where appropriate. The role also provides subject matter expertise ...

Senior IT Service Manager - 12 Months - SC Cleared - £700 pd Rate: £700 per day IR35 : Inside Duration : 12 months Location : Hybrid - 1 day a week in Exeter The role :A leading Government Institution are seeking a Senior IT Service Manager, responsible for service management across platforms … multiple channels and services to ensure service availability, performance and process maturity. Responsibilities : Responsible for setting the vision and strategy for service management, ensuring processes are owned and maturing: Lead a team, ensuring adequate resources and capacity Represent the IT service management function ...

Senior IT Service Manager - 12 Months - SC Cleared - £700 pd Rate: £700 per day IR35 : Inside Duration : 12 months Location : Hybrid - 1 day a week in Exeter The role :A leading Government Institution are seeking a Senior IT Service Manager, responsible for service management across platforms … multiple channels and services to ensure service availability, performance and process maturity. Responsibilities : Responsible for setting the vision and strategy for service management, ensuring processes are owned and maturing: Lead a team, ensuring adequate resources and capacity Represent the IT service management function ...

summary The purpose of ISO20000 Change Management is to ensure that changes to IT Services are controlled and managed effectively, enabling beneficial changes to be made with minimum disruption to IT services. Problem Management identifies and manages problems using preventative methods, identifying potential IT incidents, and managing root … ensure maximum availability and performance of mission critical 999 production systems and services. Main duties of the job To be responsible for Change Management ensuring that governance is defined and adhered to. Coordinate key interfaces between Change Management and other processes - in particular, Service Asset and Configuration ...

Cyber Security Operations Unit (CSOU & SIO) Cyber Delivery Unit (CDU) Cyber Improvement Programme Chief Information Security Office Function (CISO) This role is in the Service Integration and Ownership (SIO), which is part of Cyber Security Operations Unit. SIO is primarily external facing, managing the portfolio of Cyber Services … them in identifying and managing cyber risk and ultimately provide cyber resilience while underpinning the delivery of patient services and outcomes. This requires full management and delivery of the cyber portfolio. Main duties of the job As part of the service team, you will support the operational delivery ...

This role is offered on a 6 month fixed-term contract with the potential to become permanent. You will join our 24/7 Service Management Centre, where you will manage customer tickets, monitor critical systems, prioritise and escalate faults, coordinate engineer activity, and ensure SLA targets … Week 2: MondayFriday, 10:0018:00 Week 3: 6-hour shifts each day, including on-call responsibilities In addition to core service operations, you will support reporting, routine maintenance tasks, and the coordination of supplier access. This is a dynamic, collaborative environment where strong communication, organisation, and customer focus ...

nights (4 days on, 4 days off, 4 nights on, 4 days off, repeat) In this role, and within our 24/7 Service Management Centre, youll manage cases with accuracy and pace, making sure all details are logged to a high standard and within SLA timeframes. Youll … coaching to 1st line teams to boost first-line resolution. Alongside this, youll carry out root cause analysis on recurring issues and contribute to service improvement initiatives. Collaboration is keyyoull work closely with engineers and approved third-party contractors while ensuring compliance with access and safety protocols. What youll ...

role demands a proactive approach to the design, deployment, and continuous improvement of services delivered on Microsoft Azure, ensuring high standards and alignment with service level agreements. Day-to-day of the role: Lead the design and deployment of Azure-based research services within a Service Management framework, ensuring compliance with university standards and service levels. Develop and implement Azure DevOps best practices and build CI/CD pipelines to enhance software delivery efficiency. Provide expert guidance on Microsoft Cloud technologies, promoting a culture of collaboration and continuous learning within the team. Create and review ...

smooth daily operations. Role Provide first-line IT support to council staff via phone, email, and in person Log, track, and resolve incidents and service requests using IT service management tools Escalate unresolved issues to appropriate teams while maintaining ownership and communication Assist with hardware and software … installations, configurations, and troubleshooting Maintain accurate records of IT assets and service activities Contribute to the creation of user guides and knowledge base articles Participate in team meetings, training sessions, and service improvement initiatives Support the procurement and disposal of IT equipment in line with council policies Training ...

teams to deliver secure and innovative solutions for defence, government, and public sector clients. This is a great opportunity for someone with early project management experience who is keen to develop their skills on complex, mission-critical programmes. Key Responsibilities Support project planning, budgeting, and forecasting of costs … similar methodologies Contribute to bid preparation and internal stakeholder communication Track and report on project changes, ensuring accurate performance monitoring Support the management of the project lifecycle and supply chain activities Work collaboratively within an Integrated Project Team (IPT) What We're Looking For Essential Skills & Experience Experience managing ...

collaboratively within project teams Strong interpersonal skills with the ability to build positive relationships with colleagues, clients and partners Strong organisational and time management skills Full UK driving licence Right to work in the UK Eligible for SC security clearance Desirable Knowledge of PRINCE2 Foundation ITIL qualification or familiarity … with IT service management frameworks Microsoft technical certifications WHY JOIN Be part of a forward-thinking team delivering real impact Gain hands-on experience in IT transformation projects Develop skills that can lead to roles in Project Management, Technical Consultancy and more Develop your knowledge of Microsoft ...

momentum. Facilitate and lead governance meetings and delivery reviews with relevant stakeholders. Produce accurate reporting and delivery updates for stakeholders and management. Support budget management, forecasting and business case development for products and services. Contribute to transition activities and delivery readiness within operational programmes. Ensure completed deliveries are reviewed … lessons learned are captured for continuous improvement . Product Delivery Manager Skills and Experience Strong IT Service Management background . Experience delivering products using Agile or Scrum delivery frameworks . Knowledge of Lean delivery approaches and backlog management tools such as Jira . Experience managing delivery risks ...

Role (18 month Fixed Term Contract) To design and implement a maintenance and asset management strategy for the site. Be the SME and lead on the IFS project in order to implement the Enterprise Asset & Service Management modules into the new IFS cloud tool. Your Responsibilities Organize … needed by linking our warehouse to our work orders. Keep Finances Accurate: Work with the finance team to make sure all maintenance spending and service revenue are tracked correctly in our main accounts. Analyse Problems: Set up simple ways to track why equipment fails ...

environments. Your day will include supporting and improving VMware infrastructure, administering Windows Server environments, and helping ensure continuity through effective backup, recovery, and change management practices. Youll work on site at our unique facility to support and improve air-gapped infrastructure. This is a collaborative, hands-on role, working … processes using Veeam, ensuring data resilience and business continuity. Part of your role will include keeping technical documentation up to date, and contributing to service stability through proactive maintenance, system improvements, and adherence to change control processes. The invaluable experience youll bring, to help us achieve more Were expecting ...