1 to 25 of 382 Service Management Jobs in the South West

Service Management Consultant - Register Your Interest Looking for your next move in Service Management at Capgemini, but can't find the perfect role that matches your career ambitions? Register your interest and submit your CV today, where a member of our team will be in touch … and add you to our talent pool for some future roles coming in Cloud Infrastructure Services. Why Consider Capgemini? If you join as a Service Management Consultant in our Cloud Infrastructure Service (CIS) practice, you will be part of a team assisting the lead or working independently … designing, developing and implementing deliverables, conducting research and performing analysis. The Service Management Consultant focuses on a number of the ITIL Service Management lifecycle stages and its processes within an outsourcing bid or an implementation. You would be responsible for various aspects of the delivery. Your More ❯

is to become the world’s leading land registry for speed, simplicity and an open approach to data. As a Customer Support Operative - IT Service Desk, you will be part of the Service Management Centre in the IT Service Desk team. You will be responsible for … providing a single point of contact and an exceptional level of customer service for all HM Land Registry internal users. This role will require a minimum of 30 hours per week. Job Description The team owns the Incident and Service Request processes and fixes over 60% of incidents … Main Duties: Provide a single point of contact for all IT user enquiries via our telephony system and other access channels into the IT Service Desk. Raise and respond to requests for investigation using our Service Management tool Respond to requests from the central IT Service More ❯

time of significant transformation and investment in their digital services. A rare opportunity to lead a critical IT services capability enhancing customer experience, driving service improvement and embedding best practice across a complex, high-demand ICT environment. Salary of £73,347 (rising up to £85,156 after 2 years … plus excellent Civil Service benefits and over 28% pension contribution. Flexible, hybrid working from Plymouth. HMLR have played a key role in the UK’s economic stability and growth for over 160 years, and are now looking for a Head of IT Service Management to manage the … is a complex and challenging role that will oversee the daily delivery of IT services, tracking user experience and driving continuous improvement in that service portfolio. The post holder will be responsible for leading and developing a large service management practice that will deliver 1st line support More ❯

Make your mark at the world's largest HVAC company Daikin Applied is seeking a talented Director of Infrastructure Service Management & Projects . The Director of Infrastructure Service Management & Projects will be instrumental in development, implementation and support of IT service management processes on … the ServiceNow platform along with leading infrastructure project management office. As a leader of IT Infrastructure projects, you will be providing oversight and strategic direction in managing multiple complex projects, adhering to technology standards and managing the full project management lifecycle. This role requires the ability to focus … part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor! Location: Plymouth, MN - Hybrid What you will do: Service Strategy: Develop and implement IT service management strategic vision that align with organizational goals Develop and own the Service Management More ❯

Service Design Analyst Manchester, Cheltenham or London We’re offering an exciting opportunity to help shape and optimise the design of multiple managed security services delivered to a single, strategic client. As a key member of our growing team, you’ll bring a passion for cybersecurity, service design … ll take ownership of the design, documentation, and continual improvement of a bespoke portfolio of security services for a valued client. Working closely with Service Delivery Managers, operational teams, and technical experts, you will ensure services are clearly defined, effective, and evolve alongside client needs. If you’re ready … our managed services are properly designed, documented, and continuously enhanced to meet the evolving needs of the client. You will be empowered to drive service improvement initiatives and embed service excellence into our operations. Service Design & Documentation Design and maintain detailed service documentation tailored specifically for More ❯

for Charities and the Public Sector | Public Sector/Not-For-Profit Recruitment | Cardiff Based | Speak to me today about your ideal role :... Service Management Lead – up to £59,000– Hybrid working (Taunton Based) The Opportunity Yolk Recruitment Public Sector & Not-for-Profit team has partnered with … a unique civil service organisation. Their highly specialised focus leads to very interesting roles with a huge scope for learning and development. We are supporting them to recruit a Service Management Lead who has experience implementing ITIL frameworks and liaising effectively with other business areas whilst managing … s. This role will require Security Clearance so the successful candidate will have lived in the UK for the past 5 years. What the Service Management Lead will be doing . You will be working to define the ITSM Framework and strategic roadmap alongside the Head of IT More ❯

Your new company Defence Organisation Your new role IT Service Manager What you'll need to succeed Active Security Clearance needed from the start Experience The post holder will typically have recent varied professional experience in an IT Service Management role, gained over 7 years or more. … This would include knowledge and experience of working with Incident Management, Configuration Management, Problem Management, Change Management, and Service Transition and Continuous Service Improvement. The post holder will have expert knowledge in Service Management across large and complex technology estates working with … enterprise-level services, understanding the complexity of the technology estate and the dependencies of individual services on others. Proven relevant work experience in a Service Management role, negotiating SLAs with customers, monitoring SLAs, conducting Service reviews with Service owners, and putting in place corrective actions if More ❯

month ago Be among the first 25 applicants Department: IT Services - Service Management Location: Newquay, Cornwall, UK Department: IT Services - Service Management Location: Newquay, Cornwall, UK Description Overview of role Service Asset and Configuration Management (SACM) is a process within the Service Management function. The SACM Process Analyst will work with the IT Service Asset and Configuration Manager to ensure the implementation and maturing of a robust and consistently applied Service Asset and Configuration process that underpins the IT support service to staff, students and associates of the College. … in identifying, maintaining, controlling and verifying assets of the university and managing how they connect hierarchically to form our systems. Improve our efficiency and service quality by aiding other Service Management processes through the provision of accurate and consistent asset and configuration data, and will be responsible More ❯

Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story. The Associate Manager, Service Portfolio Manager is a crucial role dedicated to managing and optimizing the lifecycle of services, the larger service portfolio, and offerings with a … specific focus on the Common Service Data Model (CSDM) and service mapping. This position ensures that all IT services are effectively cataloged, managed, and aligned with business outcomes, delivering maximum value to both the organization and end-user consumers. This role is key to the maturity and progress … within a Service Delivery and IT Operations Organization. KEY RESPONSIBILITIES Service Portfolio Management: Oversee the creation, maintenance, and optimization of the service portfolio, ensuring it accurately reflects current state. CSDM Implementation: Coordinate implementation and continuous improvement of the Common Service Data Model (CSDM) to ensure More ❯

Service Management Lead - up to £59,000- Hybrid working (Taunton Based) The Opportunity Yolk Recruitment Public Sector & Not-for-Profit team has partnered with a unique civil service organisation. Their highly specialised focus leads to very interesting roles with a huge scope for learning and development. We … are supporting them to recruit a Service Management Lead who has experience implementing ITIL frameworks and liaising effectively with other business areas whilst managing and reporting on SLA's. This role will require Security Clearance so the successful candidate will have lived in the UK for the past … years. What the Service Management Lead will be doing . You will be working to define the ITSM Framework and strategic roadmap alongside the Head of IT Service Delivery. You will be delivering the day to day service level management for the organisation. Line Manage More ❯

Scheme Salary: £80,000 – £87,500 Key Responsibilities: The Global IT Operations Manager is responsible for leading a team of global, multi-disciplinary IT service delivery professionals in managing and continually improving the company's IT services. You will build and transform a global ITSM function from an immature … state. Service Strategy Management: Collaborate with the IT Leadership Team (ITLT) to define and implement a strategic IT Services Roadmap for the development and improvement of the Global IT Service Desk, L2 Application/Infrastructure/EUC Support, and Service Management Processes. Service Design …/Transition/Operation/Improvement Management: Design and transition IT services into operation in line with business requirements and the Group IT strategy. Document and communicate service performance levels/KPIs and resolve service issues through defined processes, procedures, and education. Business/Supplier Relationship Management More ❯

Job Description: Job Title: IT Service Delivery Manager Location: UK Remote Working (occasional travel to London office) Type: Permanent, Full-time (37.5 hours per week) About the company Velonetic represents the joint ventures between DXC Technology, the International Underwriting Association (IUA), and Lloyd's of London. Previously referred to … greater efficiency and speed, releasing time to drive innovation and focus on higher value activities. About the Job Reporting to the Head of IT Service Delivery, the IT Service Delivery Manager is responsible for the delivery of IT services across Velonetic and our delivery partners. Adopting a high … with a clear focus on Quality, Cost and Delivery as well as driving Programme and Project delivery that deliver the business requirements. The IT Service Delivery Manager will be recognised for their individual ability, and the ability to collaborate and lead a team of professionals, to optimise processes, to More ❯

The role As an IT Service Delivery Manager, you will successfully provide business critical IT support to organisations within a formal ITIL and best practice framework, measured through service SLA's, KPI's, user experience benchmarking and satisfaction surveys to ensure that the highest quality standards are achieved. … You will also be responsible for leading a team of experienced Network Managers across a range of Managed Service Sites. The role will involve travel to client's sites in the south of the UK, as well as frequent travel to our office in Cheltenham, Gloucestershire. As such the … ideal candidate will be based in a commutable distance of Cheltenham. Your responsibilities as a Service Delivery Manager will be: Work to ITIL alignment, ensuring SLAs and all contractual obligations are met across a range of client contracts Deliver change and service improvements in Service Management More ❯

can be hybrid from our Hartlepool or Chippenham Office. Responsibilities Develop and own the end-to-end process & delivery within NEC for Major Incident Management The ability to lead and develop a cohesive team split across multiple geographic locations and to manage people effectively. This includes the ability to … Ensuring the team is performant and skilled to the appropriate level Allocation of work within the team Support bid responses and the development of service offerings with the business stakeholders Be involved in maintaining compliance through preparation and attendance at internal and external audits particularly ISO 20000 audits. Reviewing … and verifying that all documentation is moderated and accurately updated in accordance with document management requirements Awareness of the business priorities, objectives and drivers to implement continual service improvement strategies Work very closely with other process managers to ensure a full ITIL aligned end to end service More ❯

can be hybrid from our Hartlepool or Chippenham Office. Responsibilities Develop and own the end-to-end process & delivery within NEC for Major Incident Management The ability to lead and develop a cohesive team split across multiple geographic locations and to manage people effectively. This includes the ability to … Ensuring the team is performant and skilled to the appropriate level Allocation of work within the team Support bid responses and the development of service offerings with the business stakeholders Be involved in maintaining compliance through preparation and attendance at internal and external audits particularly ISO 20000 audits. Reviewing … and verifying that all documentation is moderated and accurately updated in accordance with document management requirements Awareness of the business priorities, objectives and drivers to implement continual service improvement strategies Work very closely with other process managers to ensure a full ITIL aligned end to end service More ❯

Social network you want to login/join with: IT Service Manager - SC Cleared, swindon, wiltshire col-narrow-left Client: Fimatix Location: swindon, wiltshire, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description … basis.This contract role is INSIDE IR35 and requires you to have current SC Clearance. We are seeking a talented, results-driven, and versatile IT Service Management professional with extensive experience in service design, transition, and implementation across both physical and virtual environments. The ideal candidate is dynamic … and enthusiastic approach to delivering complex IT services in fast-paced, enterprise-scale environments.The candidate will have at least 5+ years’ experience leading IT service management. This role requires a high level of stakeholder management, the ability to translate a set of data requirements into principles, capabilities and More ❯

basis.This contract role is INSIDE IR35 and requires you to have current SC Clearance. We are seeking a talented, results-driven, and versatile IT Service Management professional with extensive experience in service design, transition, and implementation across both physical and virtual environments. The ideal candidate is dynamic … and enthusiastic approach to delivering complex IT services in fast-paced, enterprise-scale environments.The candidate will have at least 5+ years’ experience leading IT service management. This role requires a high level of stakeholder management, the ability to translate a set of data requirements into principles, capabilities and … coherent architecture. The candidate will have IT consulting experience or have worked for a system integrator in the public sector. Key Responsibilities Lead the Service Transition workstream for strategic IT projects, ensuring alignment with both business and technical requirements. Develop and deliver comprehensive Service Designs, integrating enterprise standards More ❯

basis.This contract role is INSIDE IR35 and requires you to have current SC Clearance. We are seeking a talented, results-driven, and versatile IT Service Management professional with extensive experience in service design, transition, and implementation across both physical and virtual environments. The ideal candidate is dynamic … and enthusiastic approach to delivering complex IT services in fast-paced, enterprise-scale environments.The candidate will have at least 5+ years’ experience leading IT service management. This role requires a high level of stakeholder management, the ability to translate a set of data requirements into principles, capabilities and … coherent architecture. The candidate will have IT consulting experience or have worked for a system integrator in the public sector. Key Responsibilities Lead the Service Transition workstream for strategic IT projects, ensuring alignment with both business and technical requirements. Develop and deliver comprehensive Service Designs, integrating enterprise standards More ❯

basis.This contract role is INSIDE IR35 and requires you to have current SC Clearance. We are seeking a talented, results-driven, and versatile IT Service Management professional with extensive experience in service design, transition, and implementation across both physical and virtual environments. The ideal candidate is dynamic … and enthusiastic approach to delivering complex IT services in fast-paced, enterprise-scale environments.The candidate will have at least 5+ years’ experience leading IT service management. This role requires a high level of stakeholder management, the ability to translate a set of data requirements into principles, capabilities and … coherent architecture. The candidate will have IT consulting experience or have worked for a system integrator in the public sector. Key Responsibilities Lead the Service Transition workstream for strategic IT projects, ensuring alignment with both business and technical requirements. Develop and deliver comprehensive Service Designs, integrating enterprise standards More ❯

basis.This contract role is INSIDE IR35 and requires you to have current SC Clearance. We are seeking a talented, results-driven, and versatile IT Service Management professional with extensive experience in service design, transition, and implementation across both physical and virtual environments. The ideal candidate is dynamic … and enthusiastic approach to delivering complex IT services in fast-paced, enterprise-scale environments.The candidate will have at least 5+ years’ experience leading IT service management. This role requires a high level of stakeholder management, the ability to translate a set of data requirements into principles, capabilities and … coherent architecture. The candidate will have IT consulting experience or have worked for a system integrator in the public sector. Key Responsibilities Lead the Service Transition workstream for strategic IT projects, ensuring alignment with both business and technical requirements. Develop and deliver comprehensive Service Designs, integrating enterprise standards More ❯

basis.This contract role is INSIDE IR35 and requires you to have current SC Clearance. We are seeking a talented, results-driven, and versatile IT Service Management professional with extensive experience in service design, transition, and implementation across both physical and virtual environments. The ideal candidate is dynamic … and enthusiastic approach to delivering complex IT services in fast-paced, enterprise-scale environments.The candidate will have at least 5+ years’ experience leading IT service management. This role requires a high level of stakeholder management, the ability to translate a set of data requirements into principles, capabilities and … coherent architecture. The candidate will have IT consulting experience or have worked for a system integrator in the public sector. Key Responsibilities Lead the Service Transition workstream for strategic IT projects, ensuring alignment with both business and technical requirements. Develop and deliver comprehensive Service Designs, integrating enterprise standards More ❯

Service Delivery Manager - Service Catalogue and Integration Management - Must have Active SC Clearance Are you a driven and experienced Service Delivery Manager with a focus on Service Catalogue and Integration Management looking for a role where you can make a real impact? Join a … the Customer Authority to provide essential Level 3 and Level 4 Technical Engineering , a technical Helpdesk , and Logistics Support , including Obsolescence and Asset Availability Management . You will play a key role in service management for the wider user community. What You'll Be Doing: Overseeing Service Delivery Management to ensure seamless operations. Building and maintaining strong customer relationships in a highly collaborative environment. Producing internal and external reports to track performance and service improvements. Ensuring contract adherence and governance to meet KPI, SLA, and legal regulatory requirements. Providing technical direction and understanding of More ❯

hours per week, Monday to Friday Duration: 3 month contract (Outside IR35) Location: Gloucester About the role Benefact Group are looking for a Service Management Specialist to join our Gloucester office. Key responsibilities Lead the end-to-end service design and transition design of the new SaaS … ERP solution from implementation to operational support. Develop and document the ERP Service Model, Service Catalogue, and Support Structure. Define and implement Service Level Agreements (SLAs), Operational Level Agreements (OLAs), Experience Level Agreements (XLAs), and Key Performance Indicators (KPIs). Provide input into Non-Functional Requirements (NFRs … including performance, availability, scalability, resilience, security, and compliance considerations. Review contracts and input where necessary to ensure our requirements are adequately catered for. Implement service reports, including incident trends, SLAs, and system performance. Work closely with Finance, Group Technology, and Vendor Teams to ensure service readiness before go More ❯

Service Desk Assistant | 8225 | Permanent Contract | 37 hours per week | £25,584 to £27,269 per annum (Scale E) | County Hall Join Our Team: Service Desk Assistant Needed! Are you passionate about IT and customer service? Do you thrive in a dynamic, fast-paced environment? Look no … further! We are seeking a dedicated Service Desk Assistant to join our Digital Services team at County Hall. In this role, you'll be the friendly face of our IT Service Desk, the go-to person for our users' tech-related needs. Whether you're resolving incidents, handling … service requests or providing timely information, your excellent communication skills will shine as you assist our valued customers. What You'll Do Provide efficient and effective IT incident recording and routing to second line services Be the first point of contact for our c.10,000 customers, ranging from staff More ❯

can be hybrid from our Hartlepool or Chippenham Office. Responsibilities Develop and own the end-to-end process & delivery within NEC for Major Incident Management Lead and develop a cohesive team across multiple locations, coaching and developing team members Monitor performance using KPIs and CSFs, ensuring alignment with business … IT strategy Ensure the team is skilled and performing at the appropriate level Allocate work within the team effectively Support bid responses and develop service offerings with stakeholders Maintain compliance through audits, including ISO 20000 Review and verify documentation accuracy and updates Implement continual service improvement strategies aligned … with business priorities Collaborate with process managers to ensure an end-to-end ITIL aligned service Build and maintain relationships with internal and third-party organizations Ensure adherence to SLAs and provide Major Incident reports as required Communicate effectively at technical and stakeholder levels Apply ITIL Major Incident management More ❯