Period
to 20 August 2018

The following table provides summary statistics for permanent job vacancies advertised in Croydon with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 20 August 2018 with a comparison to the same period in the previous 2 years.

Service Management
South London > Croydon
6 months to
20 Aug 2018
Same period 2017 Same period 2016
Rank 47 25 46
Rank change year-on-year -22 +21 +4
Permanent jobs citing Service Management 15 27 20
As % of all permanent IT jobs advertised in Croydon 2.96% 7.74% 3.99%
As % of the Processes & Methodologies category 3.46% 8.65% 4.59%
Number of salaries quoted 14 16 21
Croydon median annual salary £42,283 £50,000 £27,500
Median salary % change year-on-year -15.44% +81.82% -31.25%
10th Percentile £36,112 £33,529 £23,000
90th Percentile £71,879 £68,750 £57,500
South London median annual salary £50,000 £57,000 £43,500
% change year-on-year -12.28% +31.03% +21.68%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Croydon with a requirement for process or methodology skills.

All Process and Methodology Skills
Croydon
Permanent vacancies with a requirement for process or methodology skills 434 312 436
As % of all permanent IT jobs advertised in Croydon 85.77% 89.40% 87.03%
Number of salaries quoted 345 225 390
Croydon median annual salary £47,500 £52,500 £50,000
Median salary % change year-on-year -9.52% +5.00% +13.64%
10th Percentile £23,500 £26,250 £24,500
90th Percentile £73,750 £71,460 £63,750
South London median annual salary £47,500 £47,500 £47,500

Service Management
Job Vacancy Trend in Croydon

Job postings citing Service Management as a percentage of all IT jobs advertised in Croydon.

Job vacancy trend for Service Management in Croydon

Service Management
Salary Trend in Croydon

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Croydon.

Salary trend for Service Management in Croydon

Service Management
Salary Histogram in Croydon

The salary distribution of IT jobs citing Service Management in Croydon over the 6 months to 20 August 2018.

Salary histogram for Service Management in Croydon

For the 6 months to 20 August 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Croydon region with a requirement for Service Management.

1 12 (80.00%) ITIL
2 6 (40.00%) ITIL V3
3 5 (33.33%) Agile Software Development
3 5 (33.33%) Problem Management
3 5 (33.33%) SC Cleared
3 5 (33.33%) Security Cleared
4 4 (26.67%) Microsoft
4 4 (26.67%) ServiceNow
4 4 (26.67%) Service Design
4 4 (26.67%) Incident Management
5 3 (20.00%) Problem-Solving
5 3 (20.00%) ITIL Foundation Certificate
5 3 (20.00%) Analytical Skills
5 3 (20.00%) Stakeholder Engagement
5 3 (20.00%) Process Improvement
5 3 (20.00%) Data Quality
5 3 (20.00%) Microsoft Excel
5 3 (20.00%) Microsoft Project
5 3 (20.00%) Microsoft Office
5 3 (20.00%) Project Management
5 3 (20.00%) Service Delivery
5 3 (20.00%) ITSM
5 3 (20.00%) SEO
5 3 (20.00%) Stakeholder Management
6 2 (13.33%) Scrum
6 2 (13.33%) PRINCE2
6 2 (13.33%) Asset Management
6 2 (13.33%) Mentoring
7 1 (6.67%) Coaching
7 1 (6.67%) Skype

Service Management
Co-occurring IT Skills in Croydon by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (6.67%) Skype for Business
Applications
1 3 (20.00%) Microsoft Excel
1 3 (20.00%) Microsoft Office
1 3 (20.00%) Microsoft Project
Cloud Services
1 1 (6.67%) Microsoft Azure
1 1 (6.67%) Office 365
Communications & Networking
1 1 (6.67%) Skype
1 1 (6.67%) WAN
1 1 (6.67%) Wi-Fi
General
1 1 (6.67%) Finance
Job Titles
1 4 (26.67%) Service Manager
2 3 (20.00%) Architect
2 3 (20.00%) Incident Manager
2 3 (20.00%) SEO Manager
2 3 (20.00%) Service Architect
3 2 (13.33%) Problem Manager
4 1 (6.67%) Application Delivery Manager
4 1 (6.67%) Applications Manager
4 1 (6.67%) Delivery Manager
4 1 (6.67%) Infrastructure Manager
4 1 (6.67%) IT Manager
4 1 (6.67%) IT Services Manager
4 1 (6.67%) Senior Manager
4 1 (6.67%) Senior Problem Manager
Miscellaneous
1 3 (20.00%) Analytical Skills
2 1 (6.67%) Data Centre
2 1 (6.67%) Virtual Team
Processes & Methodologies
1 12 (80.00%) ITIL
2 6 (40.00%) ITIL V3
3 5 (33.33%) Agile Software Development
3 5 (33.33%) Problem Management
4 4 (26.67%) Incident Management
4 4 (26.67%) Service Design
5 3 (20.00%) ITSM
5 3 (20.00%) Problem-Solving
5 3 (20.00%) Process Improvement
5 3 (20.00%) Project Management
5 3 (20.00%) SEO
5 3 (20.00%) Service Delivery
5 3 (20.00%) Stakeholder Engagement
5 3 (20.00%) Stakeholder Management
6 2 (13.33%) Asset Management
6 2 (13.33%) Mentoring
6 2 (13.33%) PRINCE2
6 2 (13.33%) Scrum
7 1 (6.67%) Coaching
7 1 (6.67%) Virtual Team Management
Qualifications
1 5 (33.33%) SC Cleared
1 5 (33.33%) Security Cleared
2 3 (20.00%) ITIL Foundation Certificate
3 1 (6.67%) ITIL Certification
Quality Assurance & Compliance
1 3 (20.00%) Data Quality
Vendors
1 4 (26.67%) Microsoft
1 4 (26.67%) ServiceNow