Customer Service Job Trends in Dumfries and Galloway
Customer Service
Scotland > Dumfries and Galloway
The table below provides summary statistics and salary benchmarking for jobs advertised in Dumfries and Galloway citing Customer Service skills. It covers permanent job vacancies from the 6 months leading up to 1 November 2026, with comparisons to the same periods in the previous two years.
| 6 months to 1 Nov 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 4 | - | - |
| Rank change year-on-year | - | - | - |
| Permanent jobs citing Customer Service | 4 | 0 | 0 |
| As % of all permanent jobs in Dumfries and Galloway | 17.39% | - | - |
| As % of the Processes & Methodologies category | 28.57% | - | - |
| Number of salaries quoted | 4 | 0 | 0 |
| 10th Percentile | - | - | - |
| 25th Percentile | £26,750 | - | - |
| Median annual salary (50th Percentile) | £27,000 | - | - |
| 75th Percentile | £27,250 | - | - |
| 90th Percentile | - | - | - |
| Scotland median annual salary | £30,000 | £32,851 | £48,000 |
| % change year-on-year | -8.68% | -31.56% | +6.67% |
All Process & Methodology Skills
Dumfries and Galloway
Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies citing process or methodology skills in Dumfries and Galloway.
| 6 months to 1 Nov 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Permanent vacancies citing process or methodology skills | 14 | 13 | 4 |
| As % of all permanent jobs advertised in Dumfries and Galloway | 60.87% | 54.17% | 40.00% |
| Number of salaries quoted | 6 | 13 | 0 |
| 10th Percentile | - | - | - |
| 25th Percentile | £26,750 | - | - |
| Median annual salary (50th Percentile) | £27,000 | £38,000 | - |
| Median % change year-on-year | -28.95% | - | - |
| 75th Percentile | £36,813 | - | - |
| 90th Percentile | £40,000 | - | - |
| Scotland median annual salary | £55,000 | £38,000 | £55,000 |
| % change year-on-year | +44.74% | -30.91% | +4.76% |
Customer Service Job Vacancy Trend in Dumfries and Galloway
Historical trend showing the proportion of permanent IT job postings citing Customer Service relative to all permanent IT jobs advertised in Dumfries and Galloway.
Customer Service Salary Trend in Dumfries and Galloway
Salary distribution trend for jobs in Dumfries and Galloway citing Customer Service.
Customer Service Job Locations in Dumfries and Galloway
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Dumfries and Galloway region over the 6 months to 1 November 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Job Ads Past 6 Months |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| Annan | - | 4 | £27,000 | - | |
| Customer Service Scotland |
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Customer Service Co-Occurring Skills & Capabilities in Dumfries and Galloway by Category
The table below expands on the one above by listing co-occurrences one category at a time. It covers the same employment type, locality and period, with up to 20 co-occurrences in each category.
Applications
| Rank | Skill | Share | Job Ads |
|---|---|---|---|
| 1 | Microsoft Office | 100.0% | 4 |