2nd Line Support Jobs in Durham

Second Line Support
North East > Durham

The median Second Line Support salary in Durham is £32,000 per year, according to job vacancies posted during the 6 months leading to 16 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
16 May 2025
Same period 2024 Same period 2023
Rank 30 46 -
Rank change year-on-year +16 - -
Permanent jobs requiring a 2nd Line Support 7 7 0
As % of all permanent jobs advertised in Durham 2.87% 1.64% -
As % of the Job Titles category 3.48% 1.77% -
Number of salaries quoted 7 7 0
10th Percentile £24,500 - -
25th Percentile £28,250 £25,500 -
Median annual salary (50th Percentile) £32,000 £27,000 -
Median % change year-on-year +18.52% - -
75th Percentile - £30,000 -
90th Percentile - - -
North East median annual salary £32,000 £32,250 £32,500
% change year-on-year -0.78% -0.77% +18.18%

All Permanent IT Job Vacancies
Durham

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Durham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Durham with a recognized job title 201 396 232
% of permanent jobs with a recognized job title 82.38% 92.74% 73.65%
Number of salaries quoted 61 274 121
10th Percentile £23,504 £27,500 £27,500
25th Percentile £25,087 £32,643 £36,250
Median annual salary (50th Percentile) £32,000 £45,000 £42,500
Median % change year-on-year -28.89% +5.88% +13.01%
75th Percentile £43,750 £58,377 £55,000
90th Percentile £74,258 £70,000 £62,000
North East median annual salary £45,000 £47,500 £47,672
% change year-on-year -5.26% -0.36% +19.18%

2nd Line Support
Job Vacancy Trend in Durham

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in Durham.

Job vacancy trend for 2nd Line Support in Durham

2nd Line Support
Salary Trend in Durham

3-month moving average salary quoted in jobs citing 2nd Line Support in Durham.

Salary trend for 2nd Line Support in Durham

2nd Line Support
Job Locations in Durham

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Durham region over the 6 months to 16 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Peterlee - 2 £25,000 -
2nd Line Support
North East

2nd Line Support Skill Set
Top 25 Co-occurring Skills and Capabilities in Durham

For the 6 months to 16 May 2025, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Durham region featuring 2nd Line Support in the job title.

1 7 (100.00%) Microsoft Exchange
1 7 (100.00%) Microsoft
1 7 (100.00%) Active Directory
1 7 (100.00%) Windows
1 7 (100.00%) Azure
1 7 (100.00%) Microsoft 365
2 5 (71.43%) Process Improvement
2 5 (71.43%) Windows Server
2 5 (71.43%) Virtual Machines
2 5 (71.43%) Social Skills
2 5 (71.43%) Customer Service
2 5 (71.43%) Hyper-V
2 5 (71.43%) Patch Management
2 5 (71.43%) SharePoint
2 5 (71.43%) VMware Infrastructure
2 5 (71.43%) Disaster Recovery
2 5 (71.43%) Firewall
2 5 (71.43%) VMware
2 5 (71.43%) DHCP
2 5 (71.43%) VPN
2 5 (71.43%) DNS
3 2 (28.57%) Asset Management
3 2 (28.57%) Mac OS
3 2 (28.57%) ITIL
3 2 (28.57%) Microsoft Intune

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in Durham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (100.00%) Microsoft Exchange
2 5 (71.43%) SharePoint
Cloud Services
1 7 (100.00%) Azure
1 7 (100.00%) Microsoft 365
Communications & Networking
1 5 (71.43%) DHCP
1 5 (71.43%) DNS
1 5 (71.43%) Firewall
1 5 (71.43%) VPN
General
1 5 (71.43%) Social Skills
Operating Systems
1 7 (100.00%) Windows
2 5 (71.43%) Windows Server
3 2 (28.57%) Mac OS
Processes & Methodologies
1 5 (71.43%) Customer Service
1 5 (71.43%) Disaster Recovery
1 5 (71.43%) Patch Management
1 5 (71.43%) Process Improvement
2 2 (28.57%) Asset Management
2 2 (28.57%) ITIL
System Software
1 7 (100.00%) Active Directory
2 5 (71.43%) Hyper-V
2 5 (71.43%) Virtual Machines
2 5 (71.43%) VMware Infrastructure
Systems Management
1 2 (28.57%) Microsoft Intune
Vendors
1 7 (100.00%) Microsoft
2 5 (71.43%) VMware