Period
to 8 December 2021

The median annual salary for a 2nd Line Support was £25,000 in advertised job vacancies in the North East during the 6 months to 8 December 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England > North East
6 months to
8 Dec 2021
Same period 2020 Same period 2019
Rank 92 69 80
Rank change year-on-year -23 +11 +34
Permanent jobs requiring a 2nd Line Support 12 7 19
As % of all permanent jobs advertised in the North East 0.94% 0.87% 1.63%
As % of the Job Titles category 1.03% 0.89% 1.68%
Number of salaries quoted 11 6 19
10th Percentile £22,750 " £19,500
25th Percentile £23,500 £23,500 £22,500
Median annual salary (50th Percentile) £25,000 £25,000 £25,500
Median % change year-on-year - -1.96% +6.25%
75th Percentile £27,313 £26,500 £31,000
90th Percentile £35,750 £28,375 "
England median annual salary £29,000 £28,500 £27,500
% change year-on-year +1.75% +3.64% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North East
Permanent vacancies in the North East with a recognized job title 1,163 784 1,131
% of permanent IT jobs with a recognized job title 90.72% 97.27% 97.25%
Number of salaries quoted 918 695 885
10th Percentile £25,388 £27,500 £22,850
25th Percentile £32,500 £33,500 £31,250
Median annual salary (50th Percentile) £43,222 £44,000 £40,000
Median % change year-on-year -1.77% +10.00% -
75th Percentile £57,500 £55,000 £50,750
90th Percentile £68,400 £62,500 £60,000
England median annual salary £57,500 £55,000 £52,500
% change year-on-year +4.55% +4.76% +5.00%

2nd Line Support
Job Vacancy Trend in the North East

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the North East.

Job vacancy trend for 2nd Line Support in the North East

2nd Line Support
Salary Trend in the North East

3-month moving average salary quoted in jobs citing 2nd Line Support in the North East.

Salary trend for 2nd Line Support in the North East

2nd Line Support
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the North East region over the 6 months to 8 December 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -16 7 £24,000 -4.00% 3
Durham -7 5 £29,750 +23.96% 3
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the North East

For the 6 months to 8 December 2021, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North East region featuring 2nd Line Support in the job title.

1 9 (75.00%) Windows
1 9 (75.00%) Microsoft
2 7 (58.33%) Microsoft 365
2 7 (58.33%) Windows Server
2 7 (58.33%) Social Skills
3 6 (50.00%) MS Exchange
4 5 (41.67%) Active Directory
5 4 (33.33%) Microsoft Certification
5 4 (33.33%) MCT
5 4 (33.33%) SLA
6 3 (25.00%) Time Management
6 3 (25.00%) Hyper-V
6 3 (25.00%) Azure
6 3 (25.00%) Mentoring
6 3 (25.00%) VMware Infrastructure
6 3 (25.00%) ITIL
6 3 (25.00%) Finance
6 3 (25.00%) VMware
6 3 (25.00%) Firewall
7 2 (16.67%) Wi-Fi
7 2 (16.67%) IP Telephony
7 2 (16.67%) Terminal Server
7 2 (16.67%) Internet
7 2 (16.67%) Service Delivery
7 2 (16.67%) SharePoint
7 2 (16.67%) Problem-Solving
7 2 (16.67%) Azure Active Directory
7 2 (16.67%) Malware Detection/Protection
7 2 (16.67%) Windows 10
7 2 (16.67%) Analytical Skills

2nd Line Support Skill Set
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (50.00%) MS Exchange
2 2 (16.67%) SharePoint
Cloud Services
1 7 (58.33%) Microsoft 365
2 3 (25.00%) Azure
3 2 (16.67%) Azure Active Directory
4 1 (8.33%) AWS
4 1 (8.33%) GCP
Communications & Networking
1 3 (25.00%) Firewall
2 2 (16.67%) Internet
2 2 (16.67%) IP Telephony
2 2 (16.67%) Wi-Fi
3 1 (8.33%) Broadband
3 1 (8.33%) DHCP
3 1 (8.33%) DNS
3 1 (8.33%) LAN
3 1 (8.33%) VPN
3 1 (8.33%) WAN
3 1 (8.33%) WLAN
General
1 7 (58.33%) Social Skills
2 3 (25.00%) Finance
3 2 (16.67%) Analytical Skills
4 1 (8.33%) Retail
Miscellaneous
1 1 (8.33%) Video Conferencing
Operating Systems
1 9 (75.00%) Windows
2 7 (58.33%) Windows Server
3 2 (16.67%) Windows 10
4 1 (8.33%) Linux
Processes & Methodologies
1 3 (25.00%) ITIL
1 3 (25.00%) Mentoring
1 3 (25.00%) Time Management
2 2 (16.67%) Continuous Improvement
2 2 (16.67%) High Availability
2 2 (16.67%) Malware Detection/Protection
2 2 (16.67%) Problem-Solving
2 2 (16.67%) Service Delivery
3 1 (8.33%) Asset Management
3 1 (8.33%) Coaching
3 1 (8.33%) CRM
Qualifications
1 4 (33.33%) MCT
1 4 (33.33%) Microsoft Certification
2 1 (8.33%) CCNA
2 1 (8.33%) Cisco Certification
Quality Assurance & Compliance
1 4 (33.33%) SLA
2 2 (16.67%) ISO/IEC 27001
System Software
1 5 (41.67%) Active Directory
2 3 (25.00%) Hyper-V
2 3 (25.00%) VMware Infrastructure
3 2 (16.67%) Terminal Server
Systems Management
1 2 (16.67%) Microsoft Intune
Vendors
1 9 (75.00%) Microsoft
2 3 (25.00%) VMware