Period
to 22 November 2017

The median annual salary for a 2nd Line Support was £28,250 in advertised job vacancies in the North East during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England > North East
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 102 103 112
Rank change year-on-year +1 +9 -14
Permanent jobs requiring a 2nd Line Support 10 16 11
As % of all permanent IT jobs advertised in the North East 0.72% 1.05% 0.72%
As % of the Job Titles category 0.74% 1.11% 0.74%
Number of salaries quoted 8 11 10
North East median annual salary £28,250 £21,500 £24,000
Median salary % change year-on-year +31.40% -10.42% -9.43%
10th Percentile £22,975 £20,250 £19,500
90th Percentile £42,500 £30,000 £25,150
England median annual salary £27,500 £27,000 £26,500
% change year-on-year +1.85% +1.89% +1.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North East
Permanent vacancies in the North East with a recognized job title 1345 1442 1489
% of permanent IT jobs with a recognized job title 96.69% 94.50% 96.88%
Number of salaries quoted 1160 1235 1287
North East median annual salary £38,959 £38,500 £37,500
Median salary % change year-on-year +1.19% +2.67% +5.63%
10th Percentile £22,500 £23,500 £24,500
90th Percentile £60,000 £57,500 £57,500
England median annual salary £50,000 £47,500 £46,250
% change year-on-year +5.26% +2.70% +2.78%

2nd Line Support
Job Vacancy Trend in the North East

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in the North East.

Job vacancy trend for 2nd Line Support in the North East

2nd Line Support
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in the North East.

Salary trend for 2nd Line Support in the North East

2nd Line Support
Salary Histogram in the North East

The salary distribution of IT jobs citing 2nd Line Support in the North East over the 6 months to 22 November 2017.

Salary histogram for 2nd Line Support in the North East

2nd Line Support
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the North East region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +14 8 £27,500 +4.76%
Durham -15 1 - -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the North East

For the 6 months to 22 November 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North East region featuring 2nd Line Support in the job title.

1 7 (70.00%) Microsoft
2 6 (60.00%) Windows
3 4 (40.00%) Active Directory
4 3 (30.00%) Firewall
4 3 (30.00%) SQL Server
4 3 (30.00%) Windows Server
5 2 (20.00%) Creative Problem-Solving
5 2 (20.00%) ASP.NET MVC 5
5 2 (20.00%) HTML5
5 2 (20.00%) Quality Management
5 2 (20.00%) Microsoft Certification
5 2 (20.00%) Systems Management Server (SMS)
5 2 (20.00%) SLA
5 2 (20.00%) C#
5 2 (20.00%) HTML
5 2 (20.00%) .NET
5 2 (20.00%) Visual Studio
5 2 (20.00%) SAP
5 2 (20.00%) ASP.NET
5 2 (20.00%) CSS
5 2 (20.00%) ITIL
5 2 (20.00%) ERP
5 2 (20.00%) jQuery
5 2 (20.00%) Twitter Bootstrap
5 2 (20.00%) Relational Database
5 2 (20.00%) SQL Server Management Studio (SSMS)
5 2 (20.00%) Management Information System
5 2 (20.00%) MVC
5 2 (20.00%) Finance
5 2 (20.00%) Information Security

2nd Line Support Skill Set
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (10.00%) MS Exchange
1 1 (10.00%) SharePoint
Applications
1 1 (10.00%) Microsoft Office
Business Applications
1 1 (10.00%) SAP PM
Cloud Services
1 1 (10.00%) Office 365
Communications & Networking
1 3 (30.00%) Firewall
2 1 (10.00%) DHCP
2 1 (10.00%) DNS
2 1 (10.00%) Remote Desktop
2 1 (10.00%) TCP/IP
2 1 (10.00%) VoIP
2 1 (10.00%) VPN
2 1 (10.00%) WAN
Database & Business Intelligence
1 3 (30.00%) SQL Server
2 2 (20.00%) Relational Database
Development Applications
1 2 (20.00%) SQL Server Management Studio (SSMS)
1 2 (20.00%) Visual Studio
General
1 2 (20.00%) Finance
Libraries, Frameworks & Software Standards
1 2 (20.00%) .NET
1 2 (20.00%) ASP.NET
1 2 (20.00%) ASP.NET MVC 5
1 2 (20.00%) CSS
1 2 (20.00%) HTML
1 2 (20.00%) HTML5
1 2 (20.00%) jQuery
1 2 (20.00%) Twitter Bootstrap
Miscellaneous
1 2 (20.00%) Management Information System
2 1 (10.00%) Analytical Skills
2 1 (10.00%) Smartphone
Operating Systems
1 6 (60.00%) Windows
2 3 (30.00%) Windows Server
3 1 (10.00%) Mac OS
3 1 (10.00%) Windows 8
3 1 (10.00%) Windows Server 2008
3 1 (10.00%) Windows XP
Processes & Methodologies
1 2 (20.00%) Creative Problem-Solving
1 2 (20.00%) ERP
1 2 (20.00%) Information Security
1 2 (20.00%) ITIL
1 2 (20.00%) MVC
1 2 (20.00%) Quality Management
2 1 (10.00%) Agile Software Development
2 1 (10.00%) Business Intelligence
2 1 (10.00%) Line Management
2 1 (10.00%) Service Delivery
Programming Languages
1 2 (20.00%) C#
2 1 (10.00%) SQL
Qualifications
1 2 (20.00%) Microsoft Certification
2 1 (10.00%) CCNA
2 1 (10.00%) Cisco Certification
2 1 (10.00%) Computer Science Degree
2 1 (10.00%) Degree
2 1 (10.00%) ITIL Foundation Certificate
2 1 (10.00%) SC Cleared
2 1 (10.00%) Security Cleared
Quality Assurance & Compliance
1 2 (20.00%) SLA
System Software
1 4 (40.00%) Active Directory
2 1 (10.00%) Hyper-V
Systems Management
1 2 (20.00%) Systems Management Server (SMS)
2 1 (10.00%) SCCM
Vendors
1 7 (70.00%) Microsoft
2 2 (20.00%) SAP
3 1 (10.00%) Cisco
3 1 (10.00%) Oracle
3 1 (10.00%) VMware
3 1 (10.00%) Workday