ITSM Job Trends in Durham

IT Service Management (ITSM)
North East > Durham

The table below provides summary statistics and salary benchmarking for jobs advertised in Durham requiring ITSM skills. It covers permanent job vacancies from the 6 months leading up to 3 October 2025, with comparisons to the same periods in the previous two years.

6 months to
3 Oct 2025
Same period 2024 Same period 2023
Rank 33 30 24
Rank change year-on-year -3 -6 +8
Permanent jobs citing ITSM 1 9 2
As % of all permanent jobs in Durham 0.40% 3.37% 1.55%
As % of the Processes & Methodologies category 0.56% 4.92% 1.57%
Number of salaries quoted 0 0 2
10th Percentile - - -
25th Percentile - - £38,856
Median annual salary (50th Percentile) - - £42,288
Median % change year-on-year - - +5.72%
75th Percentile - - £45,719
90th Percentile - - -
North East median annual salary £40,662 £33,750 £42,500
% change year-on-year +20.48% -20.59% +6.25%

All Process and Methodology Skills
Durham

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Durham.

Permanent vacancies with a requirement for process or methodology skills 179 183 127
As % of all permanent jobs advertised in Durham 71.03% 68.54% 98.45%
Number of salaries quoted 86 86 100
10th Percentile £25,087 £32,226 £31,250
25th Percentile £27,875 £43,125 £38,000
Median annual salary (50th Percentile) £35,000 £55,000 £50,000
Median % change year-on-year -36.36% +10.00% +27.16%
75th Percentile £49,188 £70,000 £60,913
90th Percentile £85,000 £80,000 £69,800
North East median annual salary £42,875 £45,750 £50,000
% change year-on-year -6.28% -8.50% -

ITSM
Job Vacancy Trend in Durham

Historical trend showing the proportion of permanent IT job postings citing ITSM relative to all permanent IT jobs advertised in Durham.

ITSM job vacancy trend in Durham

ITSM
Salary Trend in Durham

Salary distribution trend for jobs in Durham citing ITSM.

Salary distribution trend for jobs in Durham citing ITSM

ITSM
Co-Occurring Skills & Capabilities in Durham by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (100.00%) Confluence
Cloud Services
1 1 (100.00%) Azure
1 1 (100.00%) Entra ID
1 1 (100.00%) Microsoft 365
1 1 (100.00%) SaaS
Development Applications
1 1 (100.00%) JIRA
General
1 1 (100.00%) Social Skills
Job Titles
1 1 (100.00%) Systems Engineer
Processes & Methodologies
1 1 (100.00%) Identity Access Management
1 1 (100.00%) ITIL
1 1 (100.00%) Problem-Solving
System Software
1 1 (100.00%) Active Directory
Systems Management
1 1 (100.00%) Microsoft Intune
Vendors
1 1 (100.00%) Atlassian
1 1 (100.00%) Forcepoint
1 1 (100.00%) Microsoft
1 1 (100.00%) Proofpoint
1 1 (100.00%) Zscaler