Period
to

The following table provides summary statistics for permanent job vacancies advertised in the North East with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 24 May 2022 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > North East
6 months to
24 May 2022
Same period 2021 Same period 2020
Rank 80 57 72
Rank change year-on-year -23 +15 -3
Permanent jobs citing ITSM 34 39 24
As % of all permanent jobs advertised in the North East 2.25% 3.44% 2.14%
As % of the Processes & Methodologies category 2.57% 3.76% 2.30%
Number of salaries quoted 33 24 10
10th Percentile £21,650 £29,325 £30,325
25th Percentile £26,000 £32,300 £32,500
Median annual salary (50th Percentile) £37,500 £41,250 £35,000
Median % change year-on-year -9.09% +17.86% -6.67%
75th Percentile £52,500 £52,188 £38,625
90th Percentile £55,600 £85,000 £39,125
England median annual salary £50,000 £50,000 £53,000
% change year-on-year - -5.66% +2.42%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North East with a requirement for process or methodology skills.

All Process and Methodology Skills
North East
Permanent vacancies with a requirement for process or methodology skills 1,321 1,036 1,042
As % of all permanent IT jobs advertised in the North East 87.60% 91.28% 93.04%
Number of salaries quoted 949 788 763
10th Percentile £25,750 £28,500 £24,750
25th Percentile £33,250 £33,750 £32,500
Median annual salary (50th Percentile) £42,500 £45,000 £42,000
Median % change year-on-year -5.56% +7.14% +5.00%
75th Percentile £58,750 £57,500 £52,500
90th Percentile £80,000 £65,000 £63,500
England median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - +4.76%

ITSM
Job Vacancy Trend in the North East

Job postings citing ITSM as a proportion of all IT jobs advertised in the North East.

Job vacancy trend for ITSM in the North East

ITSM
Salary Trend in the North East

3-month moving average salary quoted in jobs citing ITSM in the North East.

Salary trend for ITSM in the North East

ITSM
Salary Histogram in the North East

Salary distribution for jobs citing ITSM in the North East over the 6 months to 24 May 2022.

Salary histogram for ITSM in the North East

ITSM
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the North East region over the 6 months to 24 May 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Tyne and Wear -10 29 £39,000 -8.24% 7
Durham -10 5 £27,000 -16.92% 2
ITSM
England

For the 6 months to 24 May 2022, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North East region with a requirement for ITSM.

1 21 (61.76%) Microsoft
2 19 (55.88%) ITIL
3 15 (44.12%) Windows
3 15 (44.12%) Service Management
4 12 (35.29%) Azure
4 12 (35.29%) Microsoft 365
5 11 (32.35%) Active Directory
5 11 (32.35%) Social Skills
6 10 (29.41%) Windows Server
7 7 (20.59%) Problem-Solving
7 7 (20.59%) Microsoft Office
8 6 (17.65%) SharePoint
8 6 (17.65%) Service Delivery
8 6 (17.65%) Root Cause Analysis
8 6 (17.65%) QA
9 5 (14.71%) Line Management
9 5 (14.71%) ServiceNow
9 5 (14.71%) SQL
9 5 (14.71%) Microsoft Certification
10 4 (11.76%) DHCP
10 4 (11.76%) TCP/IP
10 4 (11.76%) DNS
10 4 (11.76%) Legal
10 4 (11.76%) Ansible
10 4 (11.76%) Unified Communications
10 4 (11.76%) ITIL V3
10 4 (11.76%) PowerShell
10 4 (11.76%) Smartphone
10 4 (11.76%) Infrastructure Engineering
10 4 (11.76%) Mimecast

ITSM
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (17.65%) SharePoint
2 3 (8.82%) Exchange Server 2013
2 3 (8.82%) Skype for Business
3 2 (5.88%) Tomcat
4 1 (2.94%) MS Exchange
Applications
1 7 (20.59%) Microsoft Office
Cloud Services
1 12 (35.29%) Azure
1 12 (35.29%) Microsoft 365
2 4 (11.76%) Azure Active Directory
2 4 (11.76%) Mimecast
3 3 (8.82%) AWS
3 3 (8.82%) GCP
4 1 (2.94%) Dynamics 365
Communications & Networking
1 4 (11.76%) DHCP
1 4 (11.76%) DNS
1 4 (11.76%) TCP/IP
1 4 (11.76%) Unified Communications
2 3 (8.82%) Remote Desktop
2 3 (8.82%) Skype
3 2 (5.88%) Firewall
3 2 (5.88%) IPv4
3 2 (5.88%) IPv6
3 2 (5.88%) VPN
Database & Business Intelligence
1 3 (8.82%) Amazon RDS
2 2 (5.88%) Data Warehouse
3 1 (2.94%) Data Lake
3 1 (2.94%) Data Mining
3 1 (2.94%) Metadata
3 1 (2.94%) NoSQL
3 1 (2.94%) Oracle ODI
3 1 (2.94%) Qlik Sense
3 1 (2.94%) SQL Server
3 1 (2.94%) SQL Server Integration Services
General
1 11 (32.35%) Social Skills
2 4 (11.76%) Legal
3 3 (8.82%) Analytical Skills
3 3 (8.82%) Law
3 3 (8.82%) Public Sector
4 1 (2.94%) Finance
4 1 (2.94%) Police
4 1 (2.94%) Retail
Job Titles
1 7 (20.59%) Analyst
2 4 (11.76%) IT Support
2 4 (11.76%) Support Engineer
3 3 (8.82%) Infrastructure Engineer
3 3 (8.82%) IT Engineer
3 3 (8.82%) IT Support Engineer
3 3 (8.82%) Support Analyst
3 3 (8.82%) Technical Analyst
3 3 (8.82%) Technical Support
3 3 (8.82%) Technical Support Analyst
4 2 (5.88%) Linux Specialist
4 2 (5.88%) Microsoft 365 Engineer
4 2 (5.88%) Platform Engineer
4 2 (5.88%) Senior Analyst
4 2 (5.88%) Senior Support Analyst
4 2 (5.88%) Senior Technical Analyst
4 2 (5.88%) Senior Technical Support
4 2 (5.88%) Senior Technical Support Analyst
4 2 (5.88%) Service Analyst
4 2 (5.88%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 2 (5.88%) LAMP
2 1 (2.94%) JSON
Miscellaneous
1 4 (11.76%) Smartphone
2 3 (8.82%) FMCG
3 2 (5.88%) Data Centre
3 2 (5.88%) User Experience
4 1 (2.94%) Data Structures
4 1 (2.94%) Mainframe
4 1 (2.94%) Reference Data
Operating Systems
1 15 (44.12%) Windows
2 10 (29.41%) Windows Server
3 3 (8.82%) Android
3 3 (8.82%) Apple iOS
4 2 (5.88%) Debian
4 2 (5.88%) Linux
4 2 (5.88%) Red Hat Enterprise Linux
Processes & Methodologies
1 19 (55.88%) ITIL
2 15 (44.12%) Service Management
3 7 (20.59%) Problem-Solving
4 6 (17.65%) Root Cause Analysis
4 6 (17.65%) Service Delivery
5 5 (14.71%) Line Management
6 4 (11.76%) Infrastructure Engineering
6 4 (11.76%) ITIL V3
6 4 (11.76%) Project Delivery
7 3 (8.82%) Change Control
7 3 (8.82%) Scrum
7 3 (8.82%) Test Automation
8 2 (5.88%) Architectural Design
8 2 (5.88%) CI/CD
8 2 (5.88%) Configuration Management
8 2 (5.88%) Infrastructure as Code
8 2 (5.88%) Platform Engineering
8 2 (5.88%) Proactive Monitoring
8 2 (5.88%) Remote Monitoring and Management
8 2 (5.88%) Storage Management
Programming Languages
1 5 (14.71%) SQL
2 4 (11.76%) PowerShell
3 2 (5.88%) Bash
4 1 (2.94%) PL/SQL
4 1 (2.94%) Python
4 1 (2.94%) T-SQL
Qualifications
1 5 (14.71%) Microsoft Certification
2 3 (8.82%) MCP
2 3 (8.82%) MCSA
2 3 (8.82%) MCSE
3 1 (2.94%) Degree
3 1 (2.94%) HND
Quality Assurance & Compliance
1 6 (17.65%) QA
2 1 (2.94%) Data Quality
2 1 (2.94%) ISO/IEC 27001
System Software
1 11 (32.35%) Active Directory
2 3 (8.82%) VMware Infrastructure
3 2 (5.88%) Virtual Machines
4 1 (2.94%) Hyper-V
Systems Management
1 4 (11.76%) Ansible
2 2 (5.88%) Microsoft Intune
2 2 (5.88%) Puppet
2 2 (5.88%) Terraform
3 1 (2.94%) Single Sign-On
Vendors
1 21 (61.76%) Microsoft
2 5 (14.71%) ServiceNow
3 3 (8.82%) Apple
3 3 (8.82%) Citrix
3 3 (8.82%) Google
3 3 (8.82%) Mitel
3 3 (8.82%) VMware
4 1 (2.94%) Oracle