Period
to 28 November 2021

The following table provides summary statistics for permanent job vacancies advertised in the North East with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 28 November 2021 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > North East
6 months to
28 Nov 2021
Same period 2020 Same period 2019
Rank 71 67 66
Rank change year-on-year -4 -1 +13
Permanent jobs citing ITSM 37 10 31
As % of all permanent jobs advertised in the North East 2.90% 1.30% 2.69%
As % of the Processes & Methodologies category 3.14% 1.41% 2.94%
Number of salaries quoted 24 4 19
10th Percentile £25,300 £47,750 £34,802
25th Percentile £28,125 £55,625 £36,875
Median annual salary (50th Percentile) £37,060 £60,000 £43,500
Median % change year-on-year -38.23% +37.93% -8.42%
75th Percentile £43,750 £62,500 £60,297
90th Percentile £49,025 £67,000 £66,462
England median annual salary £50,000 £50,000 £50,000

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North East with a requirement for process or methodology skills.

All Process and Methodology Skills
North East
Permanent vacancies with a requirement for process or methodology skills 1,180 708 1,055
As % of all permanent IT jobs advertised in the North East 92.40% 92.31% 91.50%
Number of salaries quoted 885 623 819
10th Percentile £26,096 £28,800 £25,500
25th Percentile £32,500 £35,250 £32,500
Median annual salary (50th Percentile) £43,500 £45,000 £40,500
Median % change year-on-year -3.33% +11.11% +1.25%
75th Percentile £57,500 £56,250 £52,500
90th Percentile £70,000 £65,000 £61,000
England median annual salary £60,000 £55,000 £52,500
% change year-on-year +9.09% +4.76% -

ITSM
Job Vacancy Trend in the North East

Job postings citing ITSM as a proportion of all IT jobs advertised in the North East.

Job vacancy trend for ITSM in the North East

ITSM
Salary Trend in the North East

3-month moving average salary quoted in jobs citing ITSM in the North East.

Salary trend for ITSM in the North East

ITSM
Salary Histogram in the North East

Salary distribution for jobs citing ITSM in the North East over the 6 months to 28 November 2021.

Salary histogram for ITSM in the North East

ITSM
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the North East region over the 6 months to 28 November 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -10 21 £43,500 -27.50% 3
Durham - 16 £35,250 - 2
ITSM
England

For the 6 months to 28 November 2021, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North East region with a requirement for ITSM.

1 19 (51.35%) ITIL
2 15 (40.54%) Service Management
3 12 (32.43%) Microsoft
4 11 (29.73%) Social Skills
5 10 (27.03%) Collaborative Working
5 10 (27.03%) Active Directory
5 10 (27.03%) ServiceNow
6 9 (24.32%) Microsoft 365
7 8 (21.62%) Azure
7 8 (21.62%) Service Delivery
7 8 (21.62%) Windows
8 7 (18.92%) SQL Server
9 6 (16.22%) Degree
9 6 (16.22%) Incident Management
9 6 (16.22%) AWS
9 6 (16.22%) Firewall
9 6 (16.22%) SLA
9 6 (16.22%) Problem-Solving
10 5 (13.51%) Public Sector
10 5 (13.51%) Analytical Skills
10 5 (13.51%) Project Management
10 5 (13.51%) Change Management
10 5 (13.51%) SQL
10 5 (13.51%) ITIL Certification
10 5 (13.51%) VPN
11 4 (10.81%) Configuration Management
11 4 (10.81%) VMware
11 4 (10.81%) SaaS
11 4 (10.81%) SC Cleared
11 4 (10.81%) Security Cleared

ITSM
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (8.11%) Tomcat
2 2 (5.41%) Exchange Server 2013
2 2 (5.41%) SharePoint
2 2 (5.41%) Skype for Business
Applications
1 3 (8.11%) Microsoft Office
2 1 (2.70%) Microsoft Excel
2 1 (2.70%) Microsoft PowerPoint
Cloud Services
1 9 (24.32%) Microsoft 365
2 8 (21.62%) Azure
3 6 (16.22%) AWS
4 4 (10.81%) SaaS
5 3 (8.11%) Azure Active Directory
5 3 (8.11%) IaaS
6 2 (5.41%) GCP
6 2 (5.41%) PaaS
7 1 (2.70%) Amazon EC2
7 1 (2.70%) AWS CloudFormation
7 1 (2.70%) Azure Logic Apps
Communications & Networking
1 6 (16.22%) Firewall
2 5 (13.51%) VPN
3 3 (8.11%) DHCP
3 3 (8.11%) DNS
3 3 (8.11%) IPv4
3 3 (8.11%) IPv6
3 3 (8.11%) VLAN
3 3 (8.11%) Wireless
4 2 (5.41%) LAN
4 2 (5.41%) Remote Desktop
4 2 (5.41%) Skype
4 2 (5.41%) WAN
Database & Business Intelligence
1 7 (18.92%) SQL Server
2 3 (8.11%) Amazon RDS
3 1 (2.70%) Data Lake
3 1 (2.70%) Data Mining
3 1 (2.70%) Data Warehouse
3 1 (2.70%) Metadata
3 1 (2.70%) NoSQL
3 1 (2.70%) Oracle ODI
3 1 (2.70%) SQL Server Integration Services
Development Applications
1 1 (2.70%) JIRA
General
1 11 (29.73%) Social Skills
2 5 (13.51%) Analytical Skills
2 5 (13.51%) Public Sector
3 1 (2.70%) Advertising
3 1 (2.70%) Inclusion and Diversity
3 1 (2.70%) Manufacturing
3 1 (2.70%) Police
3 1 (2.70%) Presentation Skills
3 1 (2.70%) Retail
Job Titles
1 10 (27.03%) Developer
1 10 (27.03%) ServiceNow Developer
2 7 (18.92%) IT Manager
2 7 (18.92%) IT Services Manager
2 7 (18.92%) Service Manager
3 4 (10.81%) Analyst
3 4 (10.81%) Team Leader
4 3 (8.11%) Cloud Engineer
4 3 (8.11%) IT Technical Manager
4 3 (8.11%) Support Team Leader
4 3 (8.11%) Technical Manager
4 3 (8.11%) Technical Services Manager
4 3 (8.11%) Technical Specialist
5 2 (5.41%) Desktop Support Team Leader
5 2 (5.41%) Desktop Team Leader
5 2 (5.41%) IT Support
5 2 (5.41%) Linux Specialist
5 2 (5.41%) Senior Service Desk Analyst
5 2 (5.41%) Service Transition Manager
5 2 (5.41%) Transition Manager
Libraries, Frameworks & Software Standards
1 3 (8.11%) LAMP
2 1 (2.70%) JSON
Miscellaneous
1 3 (8.11%) Enterprise Storage
1 3 (8.11%) HP Storage
1 3 (8.11%) User Experience
2 1 (2.70%) Data Structures
2 1 (2.70%) Public Cloud
2 1 (2.70%) Reference Data
2 1 (2.70%) Replication
Operating Systems
1 8 (21.62%) Windows
2 4 (10.81%) Windows Server
3 3 (8.11%) Debian
3 3 (8.11%) Linux
3 3 (8.11%) Red Hat Enterprise Linux
3 3 (8.11%) Windows 10
3 3 (8.11%) Windows 7
3 3 (8.11%) Windows 8
3 3 (8.11%) Windows Server 2003
3 3 (8.11%) Windows Server 2008
3 3 (8.11%) Windows Server 2012
4 1 (2.70%) Windows Server 2016
4 1 (2.70%) Windows Server 2019
Processes & Methodologies
1 19 (51.35%) ITIL
2 15 (40.54%) Service Management
3 10 (27.03%) Collaborative Working
4 8 (21.62%) Service Delivery
5 6 (16.22%) Incident Management
5 6 (16.22%) Problem-Solving
6 5 (13.51%) Change Management
6 5 (13.51%) Project Management
7 4 (10.81%) Agile Software Development
7 4 (10.81%) Configuration Management
7 4 (10.81%) IT Strategy
8 3 (8.11%) Acceptance Criteria
8 3 (8.11%) Coaching
8 3 (8.11%) Decision-Making
8 3 (8.11%) Mentoring
8 3 (8.11%) Multi-Factor Authentication
8 3 (8.11%) Problem Management
8 3 (8.11%) Process Improvement
8 3 (8.11%) Quality Management
8 3 (8.11%) Storage Management
Programming Languages
1 5 (13.51%) SQL
2 2 (5.41%) PowerShell
3 1 (2.70%) PL/SQL
3 1 (2.70%) Python
3 1 (2.70%) T-SQL
Qualifications
1 6 (16.22%) Degree
2 5 (13.51%) ITIL Certification
3 4 (10.81%) SC Cleared
3 4 (10.81%) Security Cleared
4 2 (5.41%) MCITP
4 2 (5.41%) MCSE
4 2 (5.41%) Microsoft Certification
5 1 (2.70%) AWS Certification
5 1 (2.70%) HND
Quality Assurance & Compliance
1 6 (16.22%) SLA
2 1 (2.70%) Data Quality
2 1 (2.70%) ISO/IEC 20000
2 1 (2.70%) QA
System Software
1 10 (27.03%) Active Directory
2 3 (8.11%) Docker
2 3 (8.11%) Hyper-V
3 1 (2.70%) VMware Infrastructure
Systems Management
1 3 (8.11%) Kubernetes
1 3 (8.11%) Single Sign-On
2 2 (5.41%) SCCM
3 1 (2.70%) Ansible
3 1 (2.70%) Clonezilla
3 1 (2.70%) Terraform
Vendors
1 12 (32.43%) Microsoft
2 10 (27.03%) ServiceNow
3 4 (10.81%) VMware
4 3 (8.11%) HP
4 3 (8.11%) Veeam
5 2 (5.41%) Citrix
5 2 (5.41%) Google
5 2 (5.41%) Mitel
5 2 (5.41%) Oracle
6 1 (2.70%) Acronis
6 1 (2.70%) Atlassian
6 1 (2.70%) CommVault