Period
to 20 November 2017

The following table provides summary statistics for permanent job vacancies advertised in the North East with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 20 November 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > North East
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 88 107 115
Rank change year-on-year +19 +8 -1
Permanent jobs citing ITSM 27 6 7
As % of all permanent IT jobs advertised in the North East 1.97% 0.40% 0.45%
As % of the Processes & Methodologies category 2.27% 0.48% 0.50%
Number of salaries quoted 24 5 6
North East median annual salary £42,500 £32,500 £19,000
Median salary % change year-on-year +30.77% +71.05% -48.30%
10th Percentile £33,500 £21,000 £17,500
90th Percentile £58,750 £53,750 £39,750
England median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North East with a requirement for process or methodology skills.

All Process and Methodology Skills
North East
Permanent vacancies with a requirement for process or methodology skills 1192 1261 1388
As % of all permanent IT jobs advertised in the North East 87.13% 84.46% 88.97%
Number of salaries quoted 1029 1065 1190
North East median annual salary £40,000 £40,000 £40,000
10th Percentile £23,750 £25,500 £25,000
90th Percentile £61,250 £60,000 £57,575
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

ITSM
Job Vacancy Trend in the North East

Job postings citing ITSM as a percentage of all IT jobs advertised in the North East.

Job vacancy trend for ITSM in the North East

ITSM
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the North East.

Salary trend for ITSM in the North East

ITSM
Salary Histogram in the North East

The salary distribution of IT jobs citing ITSM in the North East over the 6 months to 20 November 2017.

Salary histogram for ITSM in the North East

ITSM
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the North East region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +30 19 £42,500 -19.05%
Northumberland - 3 £55,000 - 1
Durham -18 2 £38,531 +51.10%
ITSM
England

For the 6 months to 20 November 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North East region with a requirement for ITSM.

1 24 (88.89%) Service Management
2 23 (85.19%) ITIL
3 18 (66.67%) Change Management
4 11 (40.74%) Incident Management
4 11 (40.74%) Service Delivery
5 10 (37.04%) Problem Management
6 9 (33.33%) ITIL V3
7 8 (29.63%) SLA
8 6 (22.22%) Sun
8 6 (22.22%) Supplier Management
8 6 (22.22%) SC Cleared
8 6 (22.22%) Security Cleared
9 5 (18.52%) Release Management
10 4 (14.81%) Office 365
10 4 (14.81%) Active Directory
10 4 (14.81%) Windows
10 4 (14.81%) MS Exchange
11 3 (11.11%) ITIL Certification
11 3 (11.11%) Intranet
11 3 (11.11%) Stakeholder Management
11 3 (11.11%) Windows Server 2012
11 3 (11.11%) Windows Server 2008
11 3 (11.11%) Technical Architecture
11 3 (11.11%) Windows XP
11 3 (11.11%) Analytical Skills
11 3 (11.11%) Performance Metrics
11 3 (11.11%) Windows 10
11 3 (11.11%) Line Management
11 3 (11.11%) Change Control
11 3 (11.11%) Service Delivery Management

ITSM
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (14.81%) MS Exchange
2 1 (3.70%) Exchange Server 2010
Applications
1 2 (7.41%) Microsoft Office
Cloud Services
1 4 (14.81%) Office 365
2 1 (3.70%) Microsoft Azure
Communications & Networking
1 3 (11.11%) Intranet
2 2 (7.41%) SMS
2 2 (7.41%) Wi-Fi
3 1 (3.70%) DNS
3 1 (3.70%) Firewall
3 1 (3.70%) LAN
3 1 (3.70%) SAN
3 1 (3.70%) TCP/IP
3 1 (3.70%) VoIP
3 1 (3.70%) VPN
3 1 (3.70%) WAN
General
1 2 (7.41%) Finance
Job Titles
1 13 (48.15%) Service Manager
2 10 (37.04%) IT Manager
2 10 (37.04%) IT Services Manager
3 6 (22.22%) Incident Manager
3 6 (22.22%) Major Incident Manager
4 4 (14.81%) Vendor Manager
5 3 (11.11%) Delivery Manager
5 3 (11.11%) Global Services Delivery Manager
5 3 (11.11%) ITIL Manager
5 3 (11.11%) ITIL Service Manager
5 3 (11.11%) Service Desk Team Leader
5 3 (11.11%) Services Delivery Manager
5 3 (11.11%) Team Leader
6 1 (3.70%) Data Manager
6 1 (3.70%) ITIL Consultant
6 1 (3.70%) ITIL Service Consultant
6 1 (3.70%) ITIL Service Management Consultant
6 1 (3.70%) Lead Systems Engineer
6 1 (3.70%) Service Management Consultant
6 1 (3.70%) Service Management Manager
Miscellaneous
1 3 (11.11%) Analytical Skills
2 1 (3.70%) Greenfield Project
Operating Systems
1 4 (14.81%) Windows
2 3 (11.11%) Windows 10
2 3 (11.11%) Windows Server 2008
2 3 (11.11%) Windows Server 2012
2 3 (11.11%) Windows XP
3 1 (3.70%) Unix
3 1 (3.70%) Windows Server
Processes & Methodologies
1 24 (88.89%) Service Management
2 23 (85.19%) ITIL
3 18 (66.67%) Change Management
4 11 (40.74%) Incident Management
4 11 (40.74%) Service Delivery
5 10 (37.04%) Problem Management
6 9 (33.33%) ITIL V3
7 6 (22.22%) Supplier Management
8 5 (18.52%) Release Management
9 3 (11.11%) Change Control
9 3 (11.11%) Contract Management
9 3 (11.11%) Line Management
9 3 (11.11%) Performance Metrics
9 3 (11.11%) Service Delivery Management
9 3 (11.11%) Stakeholder Management
9 3 (11.11%) Technical Architecture
10 2 (7.41%) Business Transformation
10 2 (7.41%) Coaching
10 2 (7.41%) Master Data Management
10 2 (7.41%) Service Design
Programming Languages
1 1 (3.70%) Shell Script
Qualifications
1 6 (22.22%) SC Cleared
1 6 (22.22%) Security Cleared
2 3 (11.11%) ITIL Certification
3 1 (3.70%) MCSA
3 1 (3.70%) Microsoft Certification
Quality Assurance & Compliance
1 8 (29.63%) SLA
System Software
1 4 (14.81%) Active Directory
2 1 (3.70%) VMware Infrastructure
Vendors
1 6 (22.22%) Sun
2 2 (7.41%) HP
2 2 (7.41%) Microsoft
2 2 (7.41%) SAP
2 2 (7.41%) VMware
3 1 (3.70%) Workday