The following table provides summary statistics for permanent job vacancies advertised in the North East with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 3 months to 26 March 2017 with a comparison to the same period in the previous 2 years.

3 months to
26 Mar 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
England / North East
Rank 69 73 77
Rank change year-on-year +4 +4  
Permanent jobs citing ITSM 1 5 3
As % of all permanent IT jobs advertised in the North East 0.16% 0.77% 0.43%
As % of the Processes & Methodologies category 0.18% 0.86% 0.49%
Number of salaries quoted 1 3 3
Median salary £20,000 £50,000 £28,500
Median salary % change year-on-year -60.00% +75.43%  
UK excluding London median salary £47,500 £45,000 £42,500
% change year-on-year +5.55% +5.88%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North East with a requirement for process and methodology skills.

Process & Methodology Skills
North East
Permanent job vacancies with a requirement for process and methodology skills 544 580 615
As % of all permanent IT job vacancies advertised in the North East 87.32% 89.64% 87.23%
Number of salaries quoted 498 493 530
Median salary £37,500 £40,000 £37,500
Median salary % change year-on-year -6.25% +6.66%  
90% offered a salary of more than £25,000 £25,000 £28,000
10% offered a salary of more than £47,500 £61,215 £57,500
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

ITSM
Job Vacancy Trend in the North East

The job posting trend of jobs advertised in the North East citing ITSM as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in the North East

ITSM
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the North East.

Salary trend for ITSM in the North East

ITSM
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the North East region over the 3 months to 26 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +12 1 £20,000 +17.64%
ITSM
England

ITSM
Top 30 Related IT Skills in the North East

For the 6 months to 26 March 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North East region with a requirement for ITSM.

1 7 (100.00%) ITIL
1 7 (100.00%) Microsoft
2 5 (71.43%) Active Directory
2 5 (71.43%) MS Exchange
2 5 (71.43%) Windows
2 5 (71.43%) Service Management
2 5 (71.43%) Continuous Improvement
3 3 (42.86%) VMware Infrastructure
3 3 (42.86%) Exchange Server 2010
3 3 (42.86%) ITIL V3
3 3 (42.86%) Windows Server
3 3 (42.86%) VMware
3 3 (42.86%) MCSA
3 3 (42.86%) EMC
3 3 (42.86%) Microsoft Certification
4 2 (28.57%) SAN
4 2 (28.57%) MS Office
4 2 (28.57%) SLA
4 2 (28.57%) MS Excel
4 2 (28.57%) Windows XP
4 2 (28.57%) PRINCE2
4 2 (28.57%) Unix
4 2 (28.57%) AIX
4 2 (28.57%) Linux
4 2 (28.57%) Windows 2000
4 2 (28.57%) Tandem
4 2 (28.57%) Agile Software Development
4 2 (28.57%) Data Management
4 2 (28.57%) Data Analysis
4 2 (28.57%) MS PowerPoint

ITSM
Top Related IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (71.43%) MS Exchange
2 3 (42.86%) Exchange Server 2010
3 2 (28.57%) WebSphere
Applications
1 2 (28.57%) MS Excel
1 2 (28.57%) MS Office
1 2 (28.57%) MS PowerPoint
Cloud Services
1 2 (28.57%) IaaS
1 2 (28.57%) PaaS
1 2 (28.57%) SaaS
Communications & Networking
1 2 (28.57%) SAN
2 1 (14.29%) DHCP
2 1 (14.29%) Firewall
2 1 (14.29%) VPN
2 1 (14.29%) Wi-Fi
Job Titles
1 3 (42.86%) Infrastructure Specialist
2 2 (28.57%) 2nd Line Engineer
2 2 (28.57%) 2nd Line Support
2 2 (28.57%) 2nd Line Support Engineer
2 2 (28.57%) Operations Engineer
2 2 (28.57%) Operations Support Engineer
2 2 (28.57%) Senior Operations Engineer
2 2 (28.57%) Support Engineer
3 1 (14.29%) 1st Line Support
3 1 (14.29%) Analyst
3 1 (14.29%) First Line Help Desk Support
3 1 (14.29%) Help Desk Support
3 1 (14.29%) IT Analyst
3 1 (14.29%) Service Analyst
3 1 (14.29%) Service Desk Analyst
Miscellaneous
1 2 (28.57%) Analytical Skills
1 2 (28.57%) EMC VNX
1 2 (28.57%) Tandem
Operating Systems
1 5 (71.43%) Windows
2 3 (42.86%) Windows Server
3 2 (28.57%) AIX
3 2 (28.57%) Linux
3 2 (28.57%) Unix
3 2 (28.57%) Windows 2000
3 2 (28.57%) Windows Server 2012
3 2 (28.57%) Windows XP
Processes & Methodologies
1 7 (100.00%) ITIL
2 5 (71.43%) Continuous Improvement
2 5 (71.43%) Service Management
3 3 (42.86%) ITIL V3
4 2 (28.57%) Agile Software Development
4 2 (28.57%) Change Management
4 2 (28.57%) Data Analysis
4 2 (28.57%) Data Management
4 2 (28.57%) DevOps
4 2 (28.57%) Open Source
4 2 (28.57%) Operational Acceptance Testing
4 2 (28.57%) PRINCE2
4 2 (28.57%) Problem Management
4 2 (28.57%) Release Management
5 1 (14.29%) Disaster Recovery
5 1 (14.29%) Migration
Qualifications
1 3 (42.86%) MCSA
1 3 (42.86%) Microsoft Certification
Quality Assurance & Compliance
1 2 (28.57%) QA
1 2 (28.57%) SLA
System Software
1 5 (71.43%) Active Directory
2 3 (42.86%) VMware Infrastructure
Systems Management
1 2 (28.57%) EMC NetWorker
Vendors
1 7 (100.00%) Microsoft
2 3 (42.86%) EMC
2 3 (42.86%) VMware