7 of 7 ITSM Jobs in the North East

analytical skills to resolve technical problems. Create and maintain technical documentation, user guides, and troubleshooting resources. Manage incidents and service requests through established IT service management processes, ensuring accurate logging, tracking, escalation, resolution, and closure. Deliver first-line service desk support and end-user assistance across Microsoft technologies and business ...

expertise in finance practice management systems (FPMS). Advanced SQL proficiency, as well as the ability to run queries unsupervised. Experience working within structured ITSM frameworks, such as ITIL. Experience within a large, global law firm or other professional services environment. Familiarity with core finance processes (general ledger, accounts payable ...

skills across Microsoft 365 technologies including Intune, Entra ID, Teams and Exchange, alongside networking technologies such as Meraki and Cisco. Experience working with IT service management platforms such as Halo ITSM or similar tools for incident, request and asset management Problem-solving experience within a Service Desk environment that operates ...

demands with longer-term improvement initiatives and are comfortable managing priorities in a busy and fast-paced environment.You bring a strong understanding of IT service management practices, including incident, request, access and knowledge management, and have experience working with modern ITSM platforms and service portals. You understand the value ...

Support meeting rooms, video conferencing systems, audiovisual equipment and collaboration technology. Record and maintain accurate information on incidents and requests using the company's ITSM system. Carry out regular checks of meeting rooms and audiovisual equipment. Person Specification: Fluent in Spanish Excellent communication and interpersonal skills with a strong customer … SharePoint. Comfortable with Windows/user operating systems. Laptops, desktops, peripherals, printers and docking stations Wi-Fi, VPN and remote access. Experienced with ITSM and/or ticketing systems. This is a full-time position offering an annual salary of £40,000 - £45,000 + excellent company benefits. Apply ...

outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication. Provide clear updates in the IT Service Management Tool (Service Now) to enable us to work seamlessly across teams and time zones to provide a frictionless experience for our employees. Continually update … working in an IT Service Desk or Applications team. Broad knowledge of Productivity Applications, especially ServiceNow components, including but not limited to: IT Service Management IT Operations Management IT Asset Management ServiceNow DevOps IT Workflows Employee Workflows Experience of IT service management processes Good experience in a Productivity Applications team ...

improvement initiatives from concept through to implementation and adoption. Act as a key stakeholder in the evolution and optimisation of the organisation's IT Service Management platform. Use data, reporting and service metrics to identify trends, drive efficiencies and improve service performance. Work collaboratively with technology and business teams … operational excellence. The Person With proven experience leading IT Service Improvement, Service Management or Service Transformation initiatives, you will possess: Strong understanding of ITSM best practices and service delivery frameworks. Experience implementing automation solutions that deliver measurable operational improvements. Familiarity with AI, with experience of workflow automation or low-code ...