Period
to 20 November 2017

The median annual salary for a Support Analyst was £25,000 in advertised job vacancies in Durham during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
North East > Durham
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 54 32 61
Rank change year-on-year -22 +29 -29
Permanent jobs requiring a Support Analyst 7 12 2
As % of all permanent IT jobs advertised in Durham 2.06% 4.53% 0.48%
As % of the Job Titles category 2.17% 4.71% 0.49%
Number of salaries quoted 7 12 2
Durham median annual salary £25,000 £27,500 £40,000
Median salary % change year-on-year -9.09% -31.25% +119.18%
North East median annual salary £36,000 £30,000 £28,750
% change year-on-year +20.00% +4.35% +4.55%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Durham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Durham
Permanent vacancies in Durham with a recognized job title 323 255 409
% of permanent IT jobs with a recognized job title 95.00% 96.23% 97.85%
Number of salaries quoted 273 235 351
Durham median annual salary £37,500 £35,000 £40,000
Median salary % change year-on-year +7.14% -12.50% +14.29%
10th Percentile £22,000 £24,100 £27,500
90th Percentile £55,000 £55,000 £57,500
North East median annual salary £39,000 £39,000 £37,750
% change year-on-year - +3.31% +7.15%

Support Analyst
Job Vacancy Trend in Durham

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Durham.

Job vacancy trend for Support Analyst in Durham

Support Analyst
Salary Trend in Durham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Durham.

Salary trend for Support Analyst in Durham

Support Analyst
Job Locations in Durham

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Durham region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stockton-on-Tees -1 3 £25,000 +13.64%
Support Analyst
North East

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Durham

For the 6 months to 20 November 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Durham region featuring Support Analyst in the job title.

1 5 (71.43%) SQL
1 5 (71.43%) Oracle
1 5 (71.43%) Oracle Database
2 4 (57.14%) SQL Server
2 4 (57.14%) Microsoft
3 3 (42.86%) SLA
3 3 (42.86%) Service Delivery
3 3 (42.86%) Visual Studio
3 3 (42.86%) ASP.NET
3 3 (42.86%) .NET
3 3 (42.86%) C#
3 3 (42.86%) ITIL
3 3 (42.86%) SharePoint
3 3 (42.86%) Performance Tuning
3 3 (42.86%) Performance Monitoring
3 3 (42.86%) ITIL Foundation Certificate
3 3 (42.86%) SharePoint Server
3 3 (42.86%) .NET Framework
3 3 (42.86%) Data Extraction
3 3 (42.86%) Security Cleared
3 3 (42.86%) SQL Server 2008
4 2 (28.57%) Oracle SOA Suite
4 2 (28.57%) Mobile Device Management
4 2 (28.57%) Oracle ADF
4 2 (28.57%) Oracle Database 11g
4 2 (28.57%) Asset Management
4 2 (28.57%) Billing
4 2 (28.57%) Coaching
4 2 (28.57%) Oracle Forms
4 2 (28.57%) Oracle Reports

Support Analyst Skill Set
Co-occurring IT Skills in Durham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (42.86%) SharePoint
1 3 (42.86%) SharePoint Server
2 2 (28.57%) Oracle SOA Suite
Business Applications
1 1 (14.29%) Dynamics AX
1 1 (14.29%) Dynamics GP
1 1 (14.29%) Dynamics NAV
Database & Business Intelligence
1 5 (71.43%) Oracle Database
2 4 (57.14%) SQL Server
3 3 (42.86%) SQL Server 2008
4 2 (28.57%) Oracle Database 10g
4 2 (28.57%) Oracle Database 11g
4 2 (28.57%) Oracle Discoverer
4 2 (28.57%) Oracle Reports
Development Applications
1 3 (42.86%) Visual Studio
2 2 (28.57%) Oracle Forms
General
1 2 (28.57%) Billing
2 1 (14.29%) Banking
Libraries, Frameworks & Software Standards
1 3 (42.86%) .NET
1 3 (42.86%) .NET Framework
1 3 (42.86%) ASP.NET
2 2 (28.57%) Oracle ADF
2 2 (28.57%) XML
2 2 (28.57%) XSLT
3 1 (14.29%) HTML
3 1 (14.29%) HTML5
3 1 (14.29%) RESTful
3 1 (14.29%) Web Services
Miscellaneous
1 1 (14.29%) Analytical Skills
Operating Systems
1 2 (28.57%) Unix
2 1 (14.29%) Linux
2 1 (14.29%) Red Hat Enterprise Linux
Processes & Methodologies
1 3 (42.86%) Data Extraction
1 3 (42.86%) ITIL
1 3 (42.86%) Performance Monitoring
1 3 (42.86%) Performance Tuning
1 3 (42.86%) Service Delivery
2 2 (28.57%) Asset Management
2 2 (28.57%) Coaching
2 2 (28.57%) Mobile Device Management
2 2 (28.57%) SOA
3 1 (14.29%) Change Management
3 1 (14.29%) Configuration Management
3 1 (14.29%) ERP
3 1 (14.29%) High Availability
3 1 (14.29%) Migration
3 1 (14.29%) Service Management
Programming Languages
1 5 (71.43%) SQL
2 3 (42.86%) C#
3 2 (28.57%) PL/SQL
4 1 (14.29%) JavaScript
Qualifications
1 3 (42.86%) ITIL Foundation Certificate
1 3 (42.86%) Security Cleared
Quality Assurance & Compliance
1 3 (42.86%) SLA
Vendors
1 5 (71.43%) Oracle
2 4 (57.14%) Microsoft
3 1 (14.29%) Sage