Period
to

The median annual salary for a Support Analyst was £26,750 in advertised job vacancies in the North East during the 6 months to 13 August 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > North East
6 months to
13 Aug 2022
Same period 2021 Same period 2020
Rank 82 89 62
Rank change year-on-year +7 -27 -13
Permanent jobs requiring a Support Analyst 29 11 12
As % of all permanent jobs advertised in the North East 1.99% 0.93% 1.59%
As % of the Job Titles category 2.09% 1.01% 1.63%
Number of salaries quoted 22 10 10
10th Percentile £19,313 £19,000 £21,750
25th Percentile £20,188 £26,313 £24,731
Median annual salary (50th Percentile) £26,750 £32,000 £35,000
Median % change year-on-year -16.41% -8.57% +12.66%
75th Percentile £37,500 £44,063 £44,375
90th Percentile £50,400 £47,500 £46,125
England median annual salary £33,250 £33,000 £35,000
% change year-on-year +0.76% -5.71% +16.67%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North East
Permanent vacancies in the North East with a recognized job title 1,386 1,090 738
% of permanent IT jobs with a recognized job title 94.93% 92.37% 97.62%
Number of salaries quoted 987 845 629
10th Percentile £26,250 £26,250 £24,200
25th Percentile £35,000 £32,500 £31,500
Median annual salary (50th Percentile) £45,000 £45,000 £40,000
Median % change year-on-year - +12.50% -
75th Percentile £61,500 £56,500 £50,500
90th Percentile £82,500 £65,000 £60,000
England median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - +5.77%

Support Analyst
Job Vacancy Trend in the North East

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the North East.

Job vacancy trend for Support Analyst in the North East

Support Analyst
Salary Trend in the North East

3-month moving average salary quoted in jobs citing Support Analyst in the North East.

Salary trend for Support Analyst in the North East

Support Analyst
Salary Histogram in the North East

Salary distribution for jobs citing Support Analyst in the North East over the 6 months to 13 August 2022.

Salary histogram for Support Analyst in the North East

Support Analyst
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the North East region over the 6 months to 13 August 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Tyne and Wear +11 22 £22,500 -30.77% 3
Durham -4 7 £36,000 +80.00% 2
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the North East

For the 6 months to 13 August 2022, Support Analyst job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North East region featuring Support Analyst in the job title.

1 13 (44.83%) Microsoft
2 9 (31.03%) Windows
3 7 (24.14%) Microsoft 365
3 7 (24.14%) Social Skills
3 7 (24.14%) Management Information System
4 6 (20.69%) Active Directory
4 6 (20.69%) ITIL
4 6 (20.69%) Problem-Solving
5 5 (17.24%) Major Incident Management
5 5 (17.24%) Windows 10
5 5 (17.24%) ServiceNow
5 5 (17.24%) Incident Management
5 5 (17.24%) SLA
6 4 (13.79%) SharePoint
6 4 (13.79%) .NET
6 4 (13.79%) SQL Server
6 4 (13.79%) Microsoft Office
6 4 (13.79%) SC Cleared
6 4 (13.79%) Security Cleared
7 3 (10.34%) Public Sector
7 3 (10.34%) Root Cause Analysis
7 3 (10.34%) Wonderware
7 3 (10.34%) Test Automation
7 3 (10.34%) SQL
7 3 (10.34%) Retail
7 3 (10.34%) Asset Management
7 3 (10.34%) Legal
7 3 (10.34%) Finance
8 2 (6.90%) Law
8 2 (6.90%) ITSM

Support Analyst Skill Set
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (13.79%) SharePoint
2 1 (3.45%) MS Exchange
Applications
1 4 (13.79%) Microsoft Office
2 1 (3.45%) Microsoft Excel
2 1 (3.45%) Microsoft PowerPoint
Business Applications
1 1 (3.45%) SAP MM
1 1 (3.45%) SAP PP
1 1 (3.45%) SAP SD
Cloud Services
1 7 (24.14%) Microsoft 365
2 2 (6.90%) Azure
3 1 (3.45%) Azure Active Directory
3 1 (3.45%) Dynamics 365
3 1 (3.45%) Mimecast
3 1 (3.45%) SaaS
Communications & Networking
1 1 (3.45%) Firewall
1 1 (3.45%) Structured Cabling
1 1 (3.45%) TCP/IP
1 1 (3.45%) VoIP
1 1 (3.45%) VPN
Database & Business Intelligence
1 4 (13.79%) SQL Server
2 1 (3.45%) SQL Server Integration Services
2 1 (3.45%) SQL Server Reporting Services
Development Applications
1 1 (3.45%) Oracle APEX
General
1 7 (24.14%) Social Skills
2 3 (10.34%) Finance
2 3 (10.34%) Legal
2 3 (10.34%) Public Sector
2 3 (10.34%) Retail
3 2 (6.90%) Law
3 2 (6.90%) Organisational Skills
4 1 (3.45%) Analytical Skills
4 1 (3.45%) Marketing
4 1 (3.45%) Telecoms
Libraries, Frameworks & Software Standards
1 4 (13.79%) .NET
2 1 (3.45%) Web Services
Miscellaneous
1 7 (24.14%) Management Information System
2 2 (6.90%) Smartphone
3 1 (3.45%) Data Centre
3 1 (3.45%) Data Protection Act
3 1 (3.45%) Enterprise Software
3 1 (3.45%) Virtual Team
Operating Systems
1 9 (31.03%) Windows
2 5 (17.24%) Windows 10
3 2 (6.90%) Android
3 2 (6.90%) Apple iOS
3 2 (6.90%) Windows 7
3 2 (6.90%) Windows Server
Processes & Methodologies
1 6 (20.69%) ITIL
1 6 (20.69%) Problem-Solving
2 5 (17.24%) Incident Management
2 5 (17.24%) Major Incident Management
3 3 (10.34%) Asset Management
3 3 (10.34%) Root Cause Analysis
3 3 (10.34%) Test Automation
4 2 (6.90%) ITSM
4 2 (6.90%) Process Management
4 2 (6.90%) Workflow
5 1 (3.45%) Analytics
5 1 (3.45%) Continuous Improvement
5 1 (3.45%) CRM
5 1 (3.45%) Data Management
5 1 (3.45%) Document Management
5 1 (3.45%) ERP
5 1 (3.45%) Information Security
5 1 (3.45%) Project Management
5 1 (3.45%) Service Delivery
5 1 (3.45%) Validation
Programming Languages
1 3 (10.34%) SQL
2 1 (3.45%) PL/SQL
2 1 (3.45%) T-SQL
Qualifications
1 4 (13.79%) SC Cleared
1 4 (13.79%) Security Cleared
2 1 (3.45%) ITIL Certification
Quality Assurance & Compliance
1 5 (17.24%) SLA
System Software
1 6 (20.69%) Active Directory
2 1 (3.45%) VMware Infrastructure
2 1 (3.45%) XenApp
Systems Management
1 1 (3.45%) SCCM
1 1 (3.45%) WSUS
Vendors
1 13 (44.83%) Microsoft
2 5 (17.24%) ServiceNow
3 3 (10.34%) Wonderware
4 2 (6.90%) Apple
4 2 (6.90%) AVEVA
4 2 (6.90%) Citrix
4 2 (6.90%) Mitel
5 1 (3.45%) Oracle
5 1 (3.45%) SAP
5 1 (3.45%) VMware