The median annual salary for a Support Analyst was £25,000 in advertised job vacancies in the North East during the 3 months to 23 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
Support Analyst
England / North East
Rank 63 74 69
Rank change year-on-year +11 -5  
Permanent jobs requiring a Support Analyst 10 1 9
As % of all permanent IT jobs advertised in the North East 1.59% 0.16% 1.27%
As % of the Job Titles category 1.66% 0.16% 1.31%
Number of salaries quoted 9 0 9
Median salary £25,000 - £30,500
90% offered a salary of more than £22,182 - £28,300
10% offered a salary of more than £28,200 - £38,000
UK excluding London median salary £27,500 £28,500 £27,500
% change year-on-year -3.50% +3.63%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the North East. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
North East
Permanent job vacancies with a job title containing a recognized job role 602 619 686
As % of all permanent IT job vacancies advertised in the North East 95.56% 96.72% 96.89%
Number of salaries quoted 553 526 582
Median salary £35,000 £36,000 £37,500
Median salary % change year-on-year -2.77% -4.00%  
90% offered a salary of more than £25,000 £23,500 £25,000
10% offered a salary of more than £47,500 £59,000 £52,500
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Support Analyst
Job Vacancy Trend in the North East

The job posting trend of jobs advertised in the North East that featured Support Analyst in the job title.

Job vacancy trend for Support Analyst in the North East

Support Analyst
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the North East.

Salary trend for Support Analyst in the North East

Support Analyst
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the North East region over the 3 months to 23 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +21 10 £25,000 - 2
Support Analyst
England

Support Analyst Skill Set
Top 30 Related IT Skills in the North East

For the 6 months to 23 March 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North East region featuring Support Analyst in the job title.

1 28 (48.28%) Windows
2 22 (37.93%) ITIL
2 22 (37.93%) Microsoft
3 21 (36.21%) SQL
4 15 (25.86%) Windows Server
4 15 (25.86%) SLA
5 14 (24.14%) Active Directory
6 13 (22.41%) Finance
7 9 (15.52%) SharePoint
7 9 (15.52%) .NET
7 9 (15.52%) SQL Server
8 8 (13.79%) IIS
8 8 (13.79%) Problem Management
9 7 (12.07%) SQL Server Integration Services
9 7 (12.07%) SQL Server Reporting Services
9 7 (12.07%) MS Office
9 7 (12.07%) Unix
9 7 (12.07%) Citrix
9 7 (12.07%) Windows 7
10 6 (10.34%) SQL Server Analysis Services
10 6 (10.34%) Analytics
10 6 (10.34%) Server Virtualisation
10 6 (10.34%) Web Services
10 6 (10.34%) XML
10 6 (10.34%) Visual Studio
10 6 (10.34%) Oracle
10 6 (10.34%) Java
10 6 (10.34%) Knowledge Management
10 6 (10.34%) Incident Management
11 5 (8.62%) VMware

Support Analyst Skill Set
Top Related IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (15.52%) SharePoint
2 8 (13.79%) IIS
3 4 (6.90%) WebSphere
4 2 (3.45%) Captiva
4 2 (3.45%) Documentum
4 2 (3.45%) MS Exchange
4 2 (3.45%) Tomcat
4 2 (3.45%) WebLogic
5 1 (1.72%) Exchange Server 2003
5 1 (1.72%) Exchange Server 2007
5 1 (1.72%) Exchange Server 2010
5 1 (1.72%) Exchange Server 2013
5 1 (1.72%) Skype for Business
Applications
1 7 (12.07%) MS Office
2 5 (8.62%) MS Excel
Business Applications
1 4 (6.90%) Maximo
2 2 (3.45%) Unit4 Business World
3 1 (1.72%) Dynamics GP
Cloud Services
1 2 (3.45%) Microsoft Azure
1 2 (3.45%) Office 365
Communications & Networking
1 4 (6.90%) DHCP
1 4 (6.90%) DNS
1 4 (6.90%) Firewall
1 4 (6.90%) LAN
1 4 (6.90%) WAN
2 2 (3.45%) PuTTY
2 2 (3.45%) VoIP
2 2 (3.45%) Wi-Fi
2 2 (3.45%) WinSCP
3 1 (1.72%) Internet
Database & Business Intelligence
1 9 (15.52%) SQL Server
2 7 (12.07%) SQL Server Integration Services
2 7 (12.07%) SQL Server Reporting Services
3 6 (10.34%) SQL Server Analysis Services
4 2 (3.45%) Oracle Database
Development Applications
1 6 (10.34%) Visual Studio
2 1 (1.72%) Eclipse
2 1 (1.72%) Maven
General
1 13 (22.41%) Finance
2 3 (5.17%) Banking
3 2 (3.45%) Back Office
3 2 (3.45%) Law
4 1 (1.72%) Financial Institution
4 1 (1.72%) Telecoms
Libraries, Frameworks & Software Standards
1 9 (15.52%) .NET
2 6 (10.34%) Web Services
2 6 (10.34%) XML
3 1 (1.72%) Apache Wicket
3 1 (1.72%) ASP.NET
3 1 (1.72%) Spring
Miscellaneous
1 5 (8.62%) Driving Licence
2 3 (5.17%) Analytical Skills
3 2 (3.45%) Blackberry
3 2 (3.45%) Computer Science
3 2 (3.45%) iPhone
4 1 (1.72%) iSeries
4 1 (1.72%) Replication
Operating Systems
1 28 (48.28%) Windows
2 15 (25.86%) Windows Server
3 7 (12.07%) Unix
3 7 (12.07%) Windows 7
4 3 (5.17%) Solaris
4 3 (5.17%) Windows Server 2003
4 3 (5.17%) Windows Server 2012
5 2 (3.45%) Linux
5 2 (3.45%) Windows Server 2008
5 2 (3.45%) Windows XP
6 1 (1.72%) Android
6 1 (1.72%) Windows Vista
Processes & Methodologies
1 22 (37.93%) ITIL
2 8 (13.79%) Problem Management
3 6 (10.34%) Analytics
3 6 (10.34%) Incident Management
3 6 (10.34%) Knowledge Management
3 6 (10.34%) Server Virtualisation
4 5 (8.62%) Data Integration
4 5 (8.62%) Patch Management
5 4 (6.90%) Investment Management
5 4 (6.90%) OO
5 4 (6.90%) Test Scripting
5 4 (6.90%) Validation
6 3 (5.17%) Business Intelligence
6 3 (5.17%) Document Management
6 3 (5.17%) OOP
6 3 (5.17%) Stakeholder Management
7 2 (3.45%) Asset Management
7 2 (3.45%) Business Continuity
7 2 (3.45%) Data Management
7 2 (3.45%) Load Testing
Programming Languages
1 21 (36.21%) SQL
2 6 (10.34%) Java
3 4 (6.90%) C#
4 3 (5.17%) Bash Shell
4 3 (5.17%) PowerShell
4 3 (5.17%) VBA
5 1 (1.72%) AppleScript
5 1 (1.72%) JavaScript
5 1 (1.72%) Perl
5 1 (1.72%) R
5 1 (1.72%) RPG
5 1 (1.72%) Shell Script
5 1 (1.72%) VBScript
Qualifications
1 4 (6.90%) Degree
2 3 (5.17%) MCP
2 3 (5.17%) MOS
3 2 (3.45%) ITIL Foundation Certificate
4 1 (1.72%) MCDST
4 1 (1.72%) MCITP
4 1 (1.72%) MCSA
4 1 (1.72%) Microsoft Certification
4 1 (1.72%) SC Cleared
4 1 (1.72%) Security Cleared
Quality Assurance & Compliance
1 15 (25.86%) SLA
System Software
1 14 (24.14%) Active Directory
2 5 (8.62%) VMware Infrastructure
3 2 (3.45%) Terminal Server
3 2 (3.45%) Virtual Desktop
4 1 (1.72%) Virtual Servers
Systems Management
1 4 (6.90%) Systems Management Server (SMS)
2 1 (1.72%) SmoothWall
Vendors
1 22 (37.93%) Microsoft
2 7 (12.07%) Citrix
3 6 (10.34%) Oracle
4 5 (8.62%) VMware
5 4 (6.90%) IBM
6 3 (5.17%) Apple
7 2 (3.45%) ServiceNow
8 1 (1.72%) Bloomberg
8 1 (1.72%) Dell
8 1 (1.72%) F5
8 1 (1.72%) Fidessa
8 1 (1.72%) HP
8 1 (1.72%) LANDesk
8 1 (1.72%) NetApp
8 1 (1.72%) Reuters
8 1 (1.72%) Sage
8 1 (1.72%) SAP
8 1 (1.72%) Sun
Newcastle Upon Tyne, Tyne and Wear
Solutions Recruitment
Salary: From £22,000 to £25,000 per annum
Posted: Yesterday
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Salary: From £18,000 to £20,000 per annum
Posted: 3 days ago
Northumberland
The Rank Group plc
Salary: Company Car
Posted: 19 days ago