Period
to 20 November 2017

The median annual salary for a Support Analyst was £36,000 in advertised job vacancies in the North East during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > North East
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 85 59 104
Rank change year-on-year -26 +45 -35
Permanent jobs requiring a Support Analyst 30 54 18
As % of all permanent IT jobs advertised in the North East 2.19% 3.62% 1.15%
As % of the Job Titles category 2.27% 3.83% 1.19%
Number of salaries quoted 29 53 10
North East median annual salary £36,000 £30,000 £28,750
Median salary % change year-on-year +20.00% +4.35% +4.55%
10th Percentile £22,100 £21,250 £20,800
90th Percentile £45,000 £49,000 £40,050
England median annual salary £31,000 £31,500 £32,500
% change year-on-year -1.59% -3.08% +4.84%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North East
Permanent vacancies in the North East with a recognized job title 1323 1410 1511
% of permanent IT jobs with a recognized job title 96.71% 94.44% 96.86%
Number of salaries quoted 1143 1212 1302
North East median annual salary £39,000 £39,000 £37,750
Median salary % change year-on-year - +3.31% +7.15%
10th Percentile £22,500 £23,500 £24,500
90th Percentile £60,000 £57,500 £57,500
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Support Analyst
Job Vacancy Trend in the North East

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the North East.

Job vacancy trend for Support Analyst in the North East

Support Analyst
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the North East.

Salary trend for Support Analyst in the North East

Support Analyst
Salary Histogram in the North East

The salary distribution of IT jobs citing Support Analyst in the North East over the 6 months to 20 November 2017.

Salary histogram for Support Analyst in the North East

Support Analyst
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the North East region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -11 17 £36,000 +10.77%
Durham -22 7 £25,000 -9.09%
Northumberland - 4 £36,500 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the North East

For the 6 months to 20 November 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North East region featuring Support Analyst in the job title.

1 16 (53.33%) SQL
1 16 (53.33%) SQL Server
2 12 (40.00%) .NET
2 12 (40.00%) Windows
2 12 (40.00%) Microsoft
3 11 (36.67%) SharePoint
3 11 (36.67%) Oracle
3 11 (36.67%) C#
4 9 (30.00%) ITIL
5 8 (26.67%) XML
5 8 (26.67%) InfoPath
5 8 (26.67%) IFS
6 7 (23.33%) SharePoint 2013
6 7 (23.33%) Degree
7 6 (20.00%) Splunk
7 6 (20.00%) ERP
7 6 (20.00%) T-SQL
7 6 (20.00%) Management Information System
8 5 (16.67%) Middleware
8 5 (16.67%) B2C
8 5 (16.67%) VB
8 5 (16.67%) Software Architecture
8 5 (16.67%) Computer Science
8 5 (16.67%) Opsview
8 5 (16.67%) ITIL Foundation Certificate
8 5 (16.67%) Root Cause Analysis
8 5 (16.67%) Oracle Database
9 4 (13.33%) Problem Management
9 4 (13.33%) Windows Server 2008
9 4 (13.33%) ASP.NET

Support Analyst Skill Set
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (36.67%) SharePoint
2 7 (23.33%) SharePoint 2013
3 3 (10.00%) SharePoint Server
4 2 (6.67%) BizTalk Server
4 2 (6.67%) Oracle SOA Suite
5 1 (3.33%) IIS
Applications
1 8 (26.67%) InfoPath
2 3 (10.00%) Microsoft Office
Business Applications
1 3 (10.00%) Dynamics GP
2 2 (6.67%) Dynamics AX
2 2 (6.67%) Dynamics NAV
3 1 (3.33%) Unit4 Business World
Cloud Services
1 2 (6.67%) Office 365
Communications & Networking
1 4 (13.33%) LAN
1 4 (13.33%) WAN
1 4 (13.33%) Wi-Fi
2 3 (10.00%) SMS
3 2 (6.67%) VoIP
4 1 (3.33%) Firewall
4 1 (3.33%) Internet
Database & Business Intelligence
1 16 (53.33%) SQL Server
2 5 (16.67%) Oracle Database
3 3 (10.00%) SQL Server 2008
4 2 (6.67%) Oracle Database 10g
4 2 (6.67%) Oracle Database 11g
4 2 (6.67%) Oracle Discoverer
4 2 (6.67%) Oracle Reports
5 1 (3.33%) QlikView
5 1 (3.33%) Relational Database
Development Applications
1 4 (13.33%) Visual Studio
2 2 (6.67%) Oracle Forms
3 1 (3.33%) JIRA
3 1 (3.33%) SQL Server Management Studio (SSMS)
General
1 2 (6.67%) Billing
1 2 (6.67%) Finance
2 1 (3.33%) Banking
Libraries, Frameworks & Software Standards
1 12 (40.00%) .NET
2 8 (26.67%) XML
3 5 (16.67%) Middleware
4 4 (13.33%) ASP.NET
5 3 (10.00%) .NET Framework
5 3 (10.00%) HTML
6 2 (6.67%) HTML5
6 2 (6.67%) Oracle ADF
6 2 (6.67%) XSLT
7 1 (3.33%) ASP.NET MVC 5
7 1 (3.33%) CSS
7 1 (3.33%) jQuery
7 1 (3.33%) RESTful
7 1 (3.33%) SOAP
7 1 (3.33%) Twitter Bootstrap
7 1 (3.33%) Web Services
Miscellaneous
1 6 (20.00%) Management Information System
2 5 (16.67%) Computer Science
3 2 (6.67%) Analytical Skills
4 1 (3.33%) Fintech
Operating Systems
1 12 (40.00%) Windows
2 4 (13.33%) Unix
2 4 (13.33%) Windows Server 2008
3 2 (6.67%) Windows 10
3 2 (6.67%) Windows 7
3 2 (6.67%) Windows 8
3 2 (6.67%) Windows Server 2003
3 2 (6.67%) Windows Server 2012
3 2 (6.67%) Windows XP
4 1 (3.33%) Linux
4 1 (3.33%) Red Hat Enterprise Linux
Processes & Methodologies
1 9 (30.00%) ITIL
2 6 (20.00%) ERP
3 5 (16.67%) B2C
3 5 (16.67%) Root Cause Analysis
3 5 (16.67%) Software Architecture
4 4 (13.33%) Problem Management
4 4 (13.33%) Service Delivery
5 3 (10.00%) Data Extraction
5 3 (10.00%) Performance Monitoring
5 3 (10.00%) Performance Tuning
6 2 (6.67%) Asset Management
6 2 (6.67%) Business Intelligence
6 2 (6.67%) Coaching
6 2 (6.67%) Knowledge Management
6 2 (6.67%) Load Testing
6 2 (6.67%) Migration
6 2 (6.67%) Mobile Device Management
6 2 (6.67%) OO
6 2 (6.67%) OOP
6 2 (6.67%) SOA
Programming Languages
1 16 (53.33%) SQL
2 11 (36.67%) C#
3 6 (20.00%) T-SQL
4 5 (16.67%) VB
5 3 (10.00%) Java
5 3 (10.00%) PL/SQL
6 1 (3.33%) JavaScript
6 1 (3.33%) PowerShell
6 1 (3.33%) Python
Qualifications
1 7 (23.33%) Degree
2 5 (16.67%) ITIL Foundation Certificate
3 3 (10.00%) Security Cleared
Quality Assurance & Compliance
1 3 (10.00%) SLA
2 1 (3.33%) ISO 9001
System Software
1 2 (6.67%) Active Directory
Systems Management
1 5 (16.67%) Opsview
2 1 (3.33%) Nagios
2 1 (3.33%) Systems Management Server (SMS)
Vendors
1 12 (40.00%) Microsoft
2 11 (36.67%) Oracle
3 8 (26.67%) IFS
4 6 (20.00%) Splunk
5 3 (10.00%) Sage
5 3 (10.00%) SAP
6 2 (6.67%) Citrix
6 2 (6.67%) Cognos
6 2 (6.67%) Progress
6 2 (6.67%) Workday
7 1 (3.33%) AppDynamics