Period
to 22 November 2017

The median annual salary for a 1st Line Support Technician was £21,000 in advertised job vacancies in the East Midlands during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Technician
England > East Midlands
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 219 261 267
Rank change year-on-year +42 +6 -
Permanent jobs requiring a 1st Line Support Technician 10 7 8
As % of all permanent IT jobs advertised in the East Midlands 0.19% 0.11% 0.11%
As % of the Job Titles category 0.19% 0.11% 0.11%
Number of salaries quoted 10 7 7
East Midlands median annual salary £21,000 £18,000 £17,500
Median salary % change year-on-year +16.67% +2.86% -
10th Percentile £17,975 £16,250 £15,450
90th Percentile £23,775 £18,850 £25,000
England median annual salary £21,000 £22,000 £20,000
% change year-on-year -4.55% +10.00% +1.27%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East Midlands
Permanent vacancies in the East Midlands with a recognized job title 5130 6438 7193
% of permanent IT jobs with a recognized job title 97.31% 97.71% 97.55%
Number of salaries quoted 4277 5094 5825
East Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £23,750 £24,000 £22,500
90th Percentile £61,250 £62,500 £57,500
England median annual salary £50,000 £47,500 £46,250
% change year-on-year +5.26% +2.70% +2.78%

1st Line Support Technician
Job Vacancy Trend in the East Midlands

Job postings that featured 1st Line Support Technician in the job title as a percentage of all IT jobs advertised in the East Midlands.

Job vacancy trend for 1st Line Support Technician in the East Midlands

1st Line Support Technician
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Technician in the East Midlands.

Salary trend for 1st Line Support Technician in the East Midlands

1st Line Support Technician
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Technician within the East Midlands region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Derbyshire - 7 £21,000 -
Nottinghamshire - 2 £22,750 -
Northamptonshire +18 1 £18,500 +2.78%
1st Line Support Technician
England

1st Line Support Technician Skill Set
Top 24 Co-occurring IT Skills in the East Midlands

For the 6 months to 22 November 2017, 1st Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East Midlands region featuring 1st Line Support Technician in the job title.

1 7 (70.00%) Active Directory
2 5 (50.00%) Windows
2 5 (50.00%) SQL
2 5 (50.00%) Office 365
3 3 (30.00%) Trend Analysis
3 3 (30.00%) Oracle
3 3 (30.00%) Windows 7
3 3 (30.00%) Windows 10
4 2 (20.00%) Replication
4 2 (20.00%) Mitel
4 2 (20.00%) Retail
4 2 (20.00%) IP Telephony
4 2 (20.00%) SQL Server
4 2 (20.00%) Microsoft Office
4 2 (20.00%) E-Commerce
4 2 (20.00%) MS Exchange
4 2 (20.00%) VoIP
4 2 (20.00%) Microsoft
4 2 (20.00%) Internet
4 2 (20.00%) Pharmaceutical
5 1 (10.00%) MS Access
5 1 (10.00%) T-SQL
5 1 (10.00%) Service Management
5 1 (10.00%) ServiceNow

1st Line Support Technician Skill Set
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (20.00%) MS Exchange
Applications
1 2 (20.00%) Microsoft Office
Cloud Services
1 5 (50.00%) Office 365
Communications & Networking
1 2 (20.00%) Internet
1 2 (20.00%) IP Telephony
1 2 (20.00%) VoIP
Database & Business Intelligence
1 2 (20.00%) SQL Server
2 1 (10.00%) MS Access
General
1 2 (20.00%) Pharmaceutical
1 2 (20.00%) Retail
Miscellaneous
1 2 (20.00%) Replication
Operating Systems
1 5 (50.00%) Windows
2 3 (30.00%) Windows 10
2 3 (30.00%) Windows 7
Processes & Methodologies
1 3 (30.00%) Trend Analysis
2 2 (20.00%) E-Commerce
3 1 (10.00%) Service Management
Programming Languages
1 5 (50.00%) SQL
2 1 (10.00%) T-SQL
System Software
1 7 (70.00%) Active Directory
Vendors
1 3 (30.00%) Oracle
2 2 (20.00%) Microsoft
2 2 (20.00%) Mitel
3 1 (10.00%) ServiceNow