Customer Service Jobs in the East Midlands

Customer Service
England > East Midlands

The following table provides summary statistics for permanent job vacancies advertised in the East Midlands with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 20 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
20 Apr 2024
Same period 2023 Same period 2022
Rank 21 54 24
Rank change year-on-year +33 -30 +4
Permanent jobs citing Customer Service 351 153 330
As % of all permanent jobs advertised in the East Midlands 8.24% 5.31% 9.40%
As % of the Processes & Methodologies category 10.15% 5.53% 10.26%
Number of salaries quoted 244 100 198
10th Percentile £22,500 £22,500 £21,250
25th Percentile £23,875 £26,000 £24,750
Median annual salary (50th Percentile) £29,000 £31,000 £31,500
Median % change year-on-year -6.45% -1.59% -3.08%
75th Percentile £42,500 £47,500 £45,000
90th Percentile £52,500 £61,250 £55,000
England median annual salary £32,000 £35,000 £37,500
% change year-on-year -8.57% -6.67% -

All Process and Methodology Skills
East Midlands

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East Midlands with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 3,457 2,768 3,216
As % of all permanent jobs advertised in the East Midlands 81.13% 96.11% 91.60%
Number of salaries quoted 2,467 1,353 2,129
10th Percentile £25,750 £27,500 £25,750
25th Percentile £32,500 £36,750 £34,500
Median annual salary (50th Percentile) £45,000 £50,000 £47,500
Median % change year-on-year -10.00% +5.26% +5.56%
75th Percentile £56,200 £66,000 £61,250
90th Percentile £68,750 £75,000 £73,750
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Customer Service
Job Vacancy Trend in the East Midlands

Job postings citing Customer Service as a proportion of all IT jobs advertised in the East Midlands.

Job vacancy trend for Customer Service in the East Midlands

Customer Service
Salary Trend in the East Midlands

3-month moving average salary quoted in jobs citing Customer Service in the East Midlands.

Salary trend for Customer Service in the East Midlands

Customer Service
Salary Histogram in the East Midlands

Salary distribution for jobs citing Customer Service in the East Midlands over the 6 months to 20 April 2024.

Salary histogram for Customer Service in the East Midlands

Customer Service
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the East Midlands region over the 6 months to 20 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Nottinghamshire +20 113 £29,500 -41.00% 34
Derbyshire +27 79 £25,000 -19.35% 34
Leicestershire +24 73 £28,500 -18.57% 33
Northamptonshire +15 61 £35,868 +19.56% 23
Lincolnshire 0 24 £27,500 +1.85% 20
Customer Service
England

Customer Service
Co-occurring Skills and Capabilities in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (5.13%) SharePoint
2 13 (3.70%) Microsoft Exchange
3 6 (1.71%) IIS
4 4 (1.14%) CMS
5 1 (0.28%) Apache
5 1 (0.28%) SAS
5 1 (0.28%) Umbraco
5 1 (0.28%) WebLogic
Applications
1 72 (20.51%) Microsoft Office
2 39 (11.11%) Microsoft Excel
3 14 (3.99%) Spreadsheet
4 4 (1.14%) Microsoft PowerPoint
5 2 (0.57%) Adobe Creative Suite
5 2 (0.57%) InDesign
5 2 (0.57%) Photoshop
Business Applications
1 5 (1.42%) Shopify
2 3 (0.85%) Magento
3 2 (0.57%) Dynamics GP
3 2 (0.57%) Dynamics NAV
3 2 (0.57%) iTrent
4 1 (0.28%) Dynamics AX
4 1 (0.28%) Dynamics CRM
4 1 (0.28%) NetSuite
4 1 (0.28%) SAP ERP
4 1 (0.28%) SAP S/4HANA
Cloud Services
1 76 (21.65%) Microsoft 365
2 46 (13.11%) Azure
3 19 (5.41%) Entra ID
4 10 (2.85%) Power Platform
5 8 (2.28%) Dynamics 365
5 8 (2.28%) Mimecast
6 6 (1.71%) AWS
6 6 (1.71%) Azure DevOps
6 6 (1.71%) Google Workspace
6 6 (1.71%) OneDrive
7 4 (1.14%) SaaS
8 3 (0.85%) BigCommerce
9 1 (0.28%) Adobe Creative Cloud
9 1 (0.28%) Google Sheets
9 1 (0.28%) IaaS
9 1 (0.28%) OCI
9 1 (0.28%) Power Automate
9 1 (0.28%) PowerApps
Communications & Networking
1 17 (4.84%) Firewall
2 14 (3.99%) DNS
3 13 (3.70%) Internet
4 12 (3.42%) DHCP
5 11 (3.13%) Network Security
6 9 (2.56%) SAN
7 7 (1.99%) VPN
8 5 (1.42%) TCP/IP
8 5 (1.42%) VoIP
9 4 (1.14%) LAN
9 4 (1.14%) WAN
10 3 (0.85%) Wireless
11 2 (0.57%) Cisco IOS
11 2 (0.57%) IP Telephony
11 2 (0.57%) NAS
11 2 (0.57%) Structured Cabling
11 2 (0.57%) VLAN
11 2 (0.57%) VSAN
11 2 (0.57%) WLAN
12 1 (0.28%) Intrusion Detection
Database & Business Intelligence
1 20 (5.70%) SQL Server
2 8 (2.28%) Power BI
3 3 (0.85%) SQL Server Analysis Services
3 3 (0.85%) SQL Server Integration Services
3 3 (0.85%) SQL Server Reporting Services
4 2 (0.57%) MariaDB
4 2 (0.57%) MySQL
5 1 (0.28%) Oracle Database
Development Applications
1 6 (1.71%) Jasmine
1 6 (1.71%) Karma Test Runner
2 3 (0.85%) Moq
3 2 (0.57%) Git
4 1 (0.28%) JIRA
General
1 163 (46.44%) Social Skills
2 30 (8.55%) Analytical Skills
3 26 (7.41%) Organisational Skills
4 24 (6.84%) Retail
5 21 (5.98%) Marketing
6 19 (5.41%) Finance
6 19 (5.41%) Inclusion and Diversity
7 16 (4.56%) Military
7 16 (4.56%) Presentation Skills
8 13 (3.70%) Manufacturing
9 10 (2.85%) Telecoms
10 7 (1.99%) Documentation Skills
11 3 (0.85%) Automotive
11 3 (0.85%) Legal
11 3 (0.85%) Polish Language
11 3 (0.85%) Public Sector
12 2 (0.57%) Influencing Skills
12 2 (0.57%) Local Government
12 2 (0.57%) Spanish Language
13 1 (0.28%) Health Technology
Job Titles
1 43 (12.25%) Support Engineer
2 38 (10.83%) IT Support
2 38 (10.83%) Technical Support
3 31 (8.83%) 1st Line Support
3 31 (8.83%) Analyst
4 29 (8.26%) IT Engineer
5 26 (7.41%) Systems Engineer
6 24 (6.84%) Technical Engineer
6 24 (6.84%) Technical Support Engineer
7 20 (5.70%) Lead
8 17 (4.84%) Principal Engineer
8 17 (4.84%) Principal Systems Engineer
9 16 (4.56%) Graduate
9 16 (4.56%) IT Support Engineer
9 16 (4.56%) IT Technician
10 14 (3.99%) Support Analyst
11 12 (3.42%) Consultant
12 11 (3.13%) Developer
13 10 (2.85%) 2nd Line Support
13 10 (2.85%) Team Leader
Libraries, Frameworks & Software Standards
1 10 (2.85%) .NET
2 9 (2.56%) ASP.NET
3 8 (2.28%) SOAP
4 7 (1.99%) JSON
5 6 (1.71%) AngularJS
5 6 (1.71%) REST
5 6 (1.71%) RxJS
5 6 (1.71%) Sass
5 6 (1.71%) Web Services
5 6 (1.71%) XML
5 6 (1.71%) XML Schema
6 4 (1.14%) CSS
6 4 (1.14%) HTML
7 2 (0.57%) EDI
7 2 (0.57%) jQuery
8 1 (0.28%) .NET Framework
8 1 (0.28%) React
8 1 (0.28%) React Native
Miscellaneous
1 36 (10.26%) Onboarding
2 21 (5.98%) Self-Motivation
3 18 (5.13%) Data Centre
3 18 (5.13%) Driving Licence
4 14 (3.99%) Management Information System
5 11 (3.13%) CCTV
6 7 (1.99%) Analytical Mindset
7 6 (1.71%) Mobile App
8 4 (1.14%) EPoS
9 3 (0.85%) FMCG
9 3 (0.85%) NHS
10 2 (0.57%) Cloud Native
10 2 (0.57%) Embedded Systems
10 2 (0.57%) IoT
10 2 (0.57%) iPhone
10 2 (0.57%) Smartphone
11 1 (0.28%) Credit Risk
11 1 (0.28%) Greenfield Project
11 1 (0.28%) Operational Technology
11 1 (0.28%) SCADA
Operating Systems
1 91 (25.93%) Windows
2 30 (8.55%) Windows Server
3 11 (3.13%) Mac OS
4 9 (2.56%) Windows 10
5 7 (1.99%) Android
6 5 (1.42%) Apple iOS
6 5 (1.42%) Windows Server 2019
7 4 (1.14%) Windows 8
7 4 (1.14%) Windows Server 2016
8 3 (0.85%) Linux
9 2 (0.57%) Debian
9 2 (0.57%) Red Hat Enterprise Linux
9 2 (0.57%) VMS
9 2 (0.57%) Windows 7
10 1 (0.28%) Windows Server 2008
10 1 (0.28%) Windows Server 2012
10 1 (0.28%) Windows XP
Processes & Methodologies
1 87 (24.79%) Problem-Solving
2 35 (9.97%) ITIL
3 30 (8.55%) Customer Experience
3 30 (8.55%) Mentoring
4 29 (8.26%) Logistics
5 28 (7.98%) Mathematics
6 27 (7.69%) Continuous Improvement
6 27 (7.69%) Data Analysis
7 23 (6.55%) Decision-Making
7 23 (6.55%) Process Improvement
8 22 (6.27%) Creative Thinking
8 22 (6.27%) Project Delivery
9 20 (5.70%) Service Management
10 19 (5.41%) Active Listening
10 19 (5.41%) Performance Metrics
11 18 (5.13%) Data Protection
12 17 (4.84%) ITSM
12 17 (4.84%) Service Delivery
12 17 (4.84%) Systems Engineering
13 16 (4.56%) CRM
Programming Languages
1 26 (7.41%) SQL
2 11 (3.13%) C#
2 11 (3.13%) JavaScript
3 8 (2.28%) VB.NET
4 6 (1.71%) T-SQL
4 6 (1.71%) TypeScript
4 6 (1.71%) VB
4 6 (1.71%) VB6
5 4 (1.14%) PowerShell
5 4 (1.14%) Python
6 3 (0.85%) C++
7 2 (0.57%) Java
8 1 (0.28%) PL/SQL
Qualifications
1 91 (25.93%) Degree
2 29 (8.26%) DBS Check
3 19 (5.41%) MCP
4 18 (5.13%) Master's Degree
5 17 (4.84%) Chartered Engineer
5 17 (4.84%) Microsoft Certification
6 13 (3.70%) Computer Science Degree
7 9 (2.56%) HNC
8 6 (1.71%) A+ Certification
9 5 (1.42%) Security Cleared
10 4 (1.14%) CCNA
10 4 (1.14%) Cisco Certification
10 4 (1.14%) MCSE
11 3 (0.85%) AAT
11 3 (0.85%) CCNP
11 3 (0.85%) HND
12 2 (0.57%) Azure Certification
12 2 (0.57%) MCITP
12 2 (0.57%) MCSA
12 2 (0.57%) TOGAF Certification
Quality Assurance & Compliance
1 26 (7.41%) SLA
2 17 (4.84%) QA
3 13 (3.70%) ISO/IEC 27001
4 10 (2.85%) ISO 9001
5 7 (1.99%) GDPR
6 4 (1.14%) Accessibility
7 2 (0.57%) Cyber Essentials
System Software
1 59 (16.81%) Active Directory
2 20 (5.70%) Hyper-V
3 19 (5.41%) VMware Infrastructure
4 7 (1.99%) vSphere
5 2 (0.57%) Virtual Machines
5 2 (0.57%) Virtual Servers
6 1 (0.28%) Oracle RAC
Systems Management
1 25 (7.12%) Microsoft Intune
2 3 (0.85%) Jamf Pro
3 1 (0.28%) Autotask
3 1 (0.28%) Data Guard
3 1 (0.28%) Oracle Enterprise Manager
3 1 (0.28%) Oracle RMAN
3 1 (0.28%) Oracle Statspack
3 1 (0.28%) WSUS
Vendors
1 138 (39.32%) Microsoft
2 23 (6.55%) VMware
3 19 (5.41%) Apple
4 18 (5.13%) ServiceNow
5 17 (4.84%) EMC
6 12 (3.42%) Cisco
7 10 (2.85%) Veeam
8 9 (2.56%) Meraki
9 7 (1.99%) Google
10 6 (1.71%) Acronis
10 6 (1.71%) Dell
11 5 (1.42%) Adobe
11 5 (1.42%) HP
12 4 (1.14%) Barracuda Networks
12 4 (1.14%) CyberArk
12 4 (1.14%) Cylance
12 4 (1.14%) McAfee
13 2 (0.57%) Freshdesk
13 2 (0.57%) Xero
13 2 (0.57%) Zoho