Period
to 21 November 2017

The median annual salary for a 1st Line Support Technician was £20,000 in advertised job vacancies in the East of England during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Technician
England > East of England
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 349 358 381
Rank change year-on-year +9 +23 +13
Permanent jobs requiring a 1st Line Support Technician 13 9 10
As % of all permanent IT jobs advertised in the East of England 0.11% 0.068% 0.066%
As % of the Job Titles category 0.11% 0.071% 0.068%
Number of salaries quoted 13 7 10
East of England median annual salary £20,000 £22,000 £25,500
Median salary % change year-on-year -9.09% -13.73% +50.00%
10th Percentile £17,250 £17,250 £14,950
90th Percentile £22,200 £23,000 £34,500
England median annual salary £21,000 £22,000 £20,000
% change year-on-year -4.55% +10.00% +1.27%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 11740 12701 14700
% of permanent IT jobs with a recognized job title 96.63% 96.45% 96.43%
Number of salaries quoted 9639 10550 12191
East of England median annual salary £45,000 £45,000 £43,500
Median salary % change year-on-year - +3.45% +2.35%
10th Percentile £26,250 £25,500 £25,000
90th Percentile £68,750 £68,750 £66,250
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

1st Line Support Technician
Job Vacancy Trend in the East of England

Job postings that featured 1st Line Support Technician in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for 1st Line Support Technician in the East of England

1st Line Support Technician
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Technician in the East of England.

Salary trend for 1st Line Support Technician in the East of England

1st Line Support Technician
Salary Histogram in the East of England

The salary distribution of IT jobs citing 1st Line Support Technician in the East of England over the 6 months to 21 November 2017.

Salary histogram for 1st Line Support Technician in the East of England

1st Line Support Technician
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Technician within the East of England region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex - 7 £21,500 -
Suffolk - 3 £17,500 -
Cambridgeshire -36 2 £20,000 -3.61% 1
Hertfordshire -6 1 £12,350 -46.30%
1st Line Support Technician
England

1st Line Support Technician Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 21 November 2017, 1st Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring 1st Line Support Technician in the job title.

1 11 (84.62%) Windows
2 8 (61.54%) Active Directory
3 7 (53.85%) TCP/IP
3 7 (53.85%) Microsoft
4 5 (38.46%) MS Exchange
4 5 (38.46%) Office 365
4 5 (38.46%) Windows 10
5 4 (30.77%) Microsoft Office
5 4 (30.77%) ITIL
5 4 (30.77%) HP
5 4 (30.77%) DHCP
5 4 (30.77%) DNS
6 3 (23.08%) SLA
6 3 (23.08%) Service Management
6 3 (23.08%) Wi-Fi
6 3 (23.08%) VLAN
6 3 (23.08%) Network Monitoring
6 3 (23.08%) Change Control
7 2 (15.38%) Driving Licence
7 2 (15.38%) Windows 7
7 2 (15.38%) Wireless
7 2 (15.38%) Firewall
7 2 (15.38%) Broadband
8 1 (7.69%) VoIP
8 1 (7.69%) WAN
8 1 (7.69%) MCP
8 1 (7.69%) SAP
8 1 (7.69%) Dell
8 1 (7.69%) Citrix
8 1 (7.69%) Microsoft Certification

1st Line Support Technician Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (38.46%) MS Exchange
2 1 (7.69%) SharePoint
Applications
1 4 (30.77%) Microsoft Office
Cloud Services
1 5 (38.46%) Office 365
Communications & Networking
1 7 (53.85%) TCP/IP
2 4 (30.77%) DHCP
2 4 (30.77%) DNS
3 3 (23.08%) VLAN
3 3 (23.08%) Wi-Fi
4 2 (15.38%) Broadband
4 2 (15.38%) Firewall
4 2 (15.38%) Wireless
5 1 (7.69%) 4G
5 1 (7.69%) Internet
5 1 (7.69%) MPLS
5 1 (7.69%) VoIP
5 1 (7.69%) WAN
General
1 1 (7.69%) Finance
Miscellaneous
1 2 (15.38%) Driving Licence
2 1 (7.69%) Analytical Skills
2 1 (7.69%) iPad
2 1 (7.69%) iPhone
2 1 (7.69%) Smartphone
Operating Systems
1 11 (84.62%) Windows
2 5 (38.46%) Windows 10
3 2 (15.38%) Windows 7
4 1 (7.69%) Android
4 1 (7.69%) Windows Server
4 1 (7.69%) Windows XP
Processes & Methodologies
1 4 (30.77%) ITIL
2 3 (23.08%) Change Control
2 3 (23.08%) Network Monitoring
2 3 (23.08%) Service Management
3 1 (7.69%) SAP Implementation
Programming Languages
1 1 (7.69%) PowerShell
Qualifications
1 1 (7.69%) MCITP
1 1 (7.69%) MCP
1 1 (7.69%) Microsoft Certification
Quality Assurance & Compliance
1 3 (23.08%) SLA
System Software
1 8 (61.54%) Active Directory
2 1 (7.69%) Hyper-V
Systems Management
1 1 (7.69%) MAILsweeper
Vendors
1 7 (53.85%) Microsoft
2 4 (30.77%) HP
3 1 (7.69%) Apple
3 1 (7.69%) Avaya
3 1 (7.69%) Citrix
3 1 (7.69%) Dell
3 1 (7.69%) Kaspersky
3 1 (7.69%) SAP
3 1 (7.69%) SonicWALL
3 1 (7.69%) VMware