The median annual salary for a 1st Line Support Technician was £20,000 in advertised job vacancies in the East of England during the 3 months to 23 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Technician
England / East of England
3 months to
23 Jun 2017
Same period 2016 Same period 2015
Rank 251 245 288
Rank change year-on-year -6 +43  
Permanent jobs requiring a 1st Line Support Technician 4 9 5
As % of all permanent IT jobs advertised in the East of England 0.065% 0.13% 0.061%
As % of the Job Titles category 0.066% 0.14% 0.062%
Number of salaries quoted 4 5 5
Median salary £20,000 £23,000 £23,000
Median salary % change year-on-year -13.04% -  
UK excluding London median salary £19,500 £19,750 £19,000
% change year-on-year -1.26% +3.94%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the East of England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
East of England
Permanent job vacancies with a job title containing a recognized job role 6024 6552 8038
As % of all permanent IT job vacancies advertised in the East of England 97.22% 96.28% 97.51%
Number of salaries quoted 4914 5554 6629
Median salary £45,000 £45,000 £41,000
Median salary % change year-on-year - +9.75%  
90% offered a salary of more than £26,000 £26,000 £25,000
10% offered a salary of more than £62,500 £60,000 £64,400
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

1st Line Support Technician
Job Vacancy Trend in the East of England

The job posting trend of jobs advertised in the East of England that featured 1st Line Support Technician in the job title.

Job vacancy trend for 1st Line Support Technician in the East of England

1st Line Support Technician
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Technician in the East of England.

Salary trend for 1st Line Support Technician in the East of England

1st Line Support Technician
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Technician within the East of England region over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex +2 3 £21,000 -4.54%
Suffolk - 1 £17,500 -
1st Line Support Technician
England

1st Line Support Technician Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 23 June 2017, 1st Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring 1st Line Support Technician in the job title.

1 6 (100.00%) Windows
2 4 (66.67%) Microsoft
3 3 (50.00%) Active Directory
3 3 (50.00%) TCP/IP
4 2 (33.33%) MS Exchange
4 2 (33.33%) Stakeholder Management
4 2 (33.33%) Windows 10
5 1 (16.67%) Hyper-V
5 1 (16.67%) Windows 7
5 1 (16.67%) Windows Server
5 1 (16.67%) MCITP
5 1 (16.67%) VLAN
5 1 (16.67%) SonicWALL
5 1 (16.67%) SAP Implementation
5 1 (16.67%) PowerShell
5 1 (16.67%) Android
5 1 (16.67%) iPhone
5 1 (16.67%) iPad
5 1 (16.67%) Change Control
5 1 (16.67%) Office 365
5 1 (16.67%) Network Monitoring
5 1 (16.67%) Driving Licence
5 1 (16.67%) Service Management
5 1 (16.67%) Firewall
5 1 (16.67%) Wi-Fi
5 1 (16.67%) Wireless
5 1 (16.67%) Finance
5 1 (16.67%) VMware
5 1 (16.67%) DHCP
5 1 (16.67%) DNS

1st Line Support Technician Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (33.33%) MS Exchange
2 1 (16.67%) SharePoint
Cloud Services
1 1 (16.67%) Office 365
Communications & Networking
1 3 (50.00%) TCP/IP
2 1 (16.67%) DHCP
2 1 (16.67%) DNS
2 1 (16.67%) Firewall
2 1 (16.67%) VLAN
2 1 (16.67%) Wi-Fi
2 1 (16.67%) Wireless
General
1 1 (16.67%) Finance
Miscellaneous
1 1 (16.67%) Driving Licence
1 1 (16.67%) iPad
1 1 (16.67%) iPhone
Operating Systems
1 6 (100.00%) Windows
2 2 (33.33%) Windows 10
3 1 (16.67%) Android
3 1 (16.67%) Windows 7
3 1 (16.67%) Windows Server
3 1 (16.67%) Windows XP
Processes & Methodologies
1 2 (33.33%) Stakeholder Management
2 1 (16.67%) Change Control
2 1 (16.67%) ITIL
2 1 (16.67%) Network Monitoring
2 1 (16.67%) SAP Implementation
2 1 (16.67%) Service Management
Programming Languages
1 1 (16.67%) PowerShell
Qualifications
1 1 (16.67%) MCITP
1 1 (16.67%) MCP
1 1 (16.67%) Microsoft Certification
Quality Assurance & Compliance
1 1 (16.67%) SLA
System Software
1 3 (50.00%) Active Directory
2 1 (16.67%) Hyper-V
Systems Management
1 1 (16.67%) MAILsweeper
Vendors
1 4 (66.67%) Microsoft
2 1 (16.67%) Citrix
2 1 (16.67%) HP
2 1 (16.67%) SAP
2 1 (16.67%) SonicWALL
2 1 (16.67%) VMware