Period
to 20 June 2018

The median annual salary for a Customer Support Analyst was £36,250 in advertised job vacancies in the East of England during the 6 months to 20 June 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Customer Support Analyst
England > East of England
6 months to
20 Jun 2018
Same period 2017 Same period 2016
Rank 349 350 383
Rank change year-on-year +1 +33 +26
Permanent jobs requiring a Customer Support Analyst 6 3 7
As % of all permanent IT jobs advertised in the East of England 0.049% 0.025% 0.049%
As % of the Job Titles category 0.051% 0.025% 0.051%
Number of salaries quoted 6 1 5
East of England median annual salary £36,250 £37,500 £34,000
Median salary % change year-on-year -3.33% +10.29% +58.14%
10th Percentile £23,500 £33,750 £31,550
90th Percentile £51,250 £41,250 £38,600
England median annual salary £30,250 £32,500 £22,500
% change year-on-year -6.92% +44.44% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 11,823 11,800 13,644
% of permanent IT jobs with a recognized job title 96.79% 96.82% 96.44%
Number of salaries quoted 9,183 9,543 11,277
East of England median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - +5.88%
10th Percentile £26,250 £25,900 £25,750
90th Percentile £70,950 £67,500 £67,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Customer Support Analyst
Job Vacancy Trend in the East of England

Job postings that featured Customer Support Analyst in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Customer Support Analyst in the East of England

Customer Support Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Analyst in the East of England.

Salary trend for Customer Support Analyst in the East of England

Customer Support Analyst
Salary Histogram in the East of England

The salary distribution of IT jobs citing Customer Support Analyst in the East of England over the 6 months to 20 June 2018.

Salary histogram for Customer Support Analyst in the East of England

Customer Support Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Analyst within the East of England region over the 6 months to 20 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire -19 4 £47,500 +26.67%
Hertfordshire - 2 £25,000 -
Customer Support Analyst
England

Customer Support Analyst Skill Set
Top 17 Co-occurring IT Skills in the East of England

For the 6 months to 20 June 2018, Customer Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring Customer Support Analyst in the job title.

1 5 (83.33%) SQL
2 3 (50.00%) Windows
2 3 (50.00%) User Acceptance Testing
2 3 (50.00%) Finance
2 3 (50.00%) Banking
2 3 (50.00%) Business Analysis
3 2 (33.33%) Problem Management
3 2 (33.33%) Agile Software Development
3 2 (33.33%) LAN
3 2 (33.33%) WAN
3 2 (33.33%) Microsoft
4 1 (16.67%) Salesforce.com
4 1 (16.67%) Microsoft Excel
4 1 (16.67%) CRM
4 1 (16.67%) Analytical Skills
4 1 (16.67%) Microsoft PowerPoint
4 1 (16.67%) Problem-Solving

Customer Support Analyst Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (16.67%) Microsoft Excel
1 1 (16.67%) Microsoft PowerPoint
Communications & Networking
1 2 (33.33%) LAN
1 2 (33.33%) WAN
General
1 3 (50.00%) Banking
1 3 (50.00%) Finance
Miscellaneous
1 1 (16.67%) Analytical Skills
Operating Systems
1 3 (50.00%) Windows
Processes & Methodologies
1 3 (50.00%) Business Analysis
1 3 (50.00%) User Acceptance Testing
2 2 (33.33%) Agile Software Development
2 2 (33.33%) Problem Management
3 1 (16.67%) CRM
3 1 (16.67%) Problem-Solving
Programming Languages
1 5 (83.33%) SQL
Vendors
1 2 (33.33%) Microsoft
2 1 (16.67%) Salesforce.com