Period
to 13 November 2018

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for Service Desk Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Desk Management over the 6 months to 13 November 2018 with a comparison to the same period in the previous 2 years.

Service Desk Management
England > East of England
6 months to
13 Nov 2018
Same period 2017 Same period 2016
Rank 328 360 366
Rank change year-on-year +32 +6 +18
Permanent jobs citing Service Desk Management 8 2 1
As % of all permanent IT jobs advertised in the East of England 0.078% 0.017% 0.008%
As % of the Processes & Methodologies category 0.087% 0.018% 0.008%
Number of salaries quoted 4 2 1
East of England median annual salary £47,500 £40,000 £60,000
Median salary % change year-on-year +18.75% -33.33% +41.18%
10th Percentile £35,000 £40,000 £55,000
90th Percentile £63,375 £40,000 £65,000
England median annual salary £40,000 £35,000 £45,000
% change year-on-year +14.29% -22.22% +16.88%

Service Desk Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Permanent vacancies with a requirement for process or methodology skills 9,213 10,840 11,832
As % of all permanent IT jobs advertised in the East of England 89.95% 90.12% 90.04%
Number of salaries quoted 6,917 8,824 9,748
East of England median annual salary £47,500 £45,250 £45,000
Median salary % change year-on-year +4.97% +0.56% -
10th Percentile £26,400 £27,250 £26,250
90th Percentile £72,500 £70,000 £70,000
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Service Desk Management
Job Vacancy Trend in the East of England

Job postings citing Service Desk Management as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Service Desk Management in the East of England

Service Desk Management
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management in the East of England.

Salary trend for Service Desk Management in the East of England

Service Desk Management
Salary Histogram in the East of England

The salary distribution of IT jobs citing Service Desk Management in the East of England over the 6 months to 13 November 2018.

Salary histogram for Service Desk Management in the East of England

Service Desk Management
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the East of England region over the 6 months to 13 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex - 4 £61,250 -
Hertfordshire - 4 £35,000 -
Service Desk Management
England

For the 6 months to 13 November 2018, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for Service Desk Management.

1 7 (87.50%) Windows
2 6 (75.00%) Active Directory
3 5 (62.50%) SLA
4 4 (50.00%) Microsoft Office
4 4 (50.00%) Service Delivery
4 4 (50.00%) ISO/IEC 27001
4 4 (50.00%) Problem Management
4 4 (50.00%) Apple iOS
4 4 (50.00%) Windows 10
5 3 (37.50%) Windows Server
5 3 (37.50%) Windows 7
5 3 (37.50%) Incident Management
5 3 (37.50%) Change Management
5 3 (37.50%) ITSM
5 3 (37.50%) ITIL
6 2 (25.00%) Linux
6 2 (25.00%) Microsoft
6 2 (25.00%) CCNA
6 2 (25.00%) Cisco Certification
6 2 (25.00%) Interwoven
6 2 (25.00%) Apple
6 2 (25.00%) Management Information System
6 2 (25.00%) Legal
6 2 (25.00%) Information Security
6 2 (25.00%) Service Management
6 2 (25.00%) MOS
6 2 (25.00%) Document Management
6 2 (25.00%) Smartphone
6 2 (25.00%) System Testing
6 2 (25.00%) Performance Management

Service Desk Management
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (25.00%) Skype for Business
Applications
1 4 (50.00%) Microsoft Office
Business Applications
1 2 (25.00%) Carpe Diem
Cloud Services
1 2 (25.00%) Office 365
Communications & Networking
1 2 (25.00%) Skype
Development Applications
1 1 (12.50%) Atlassian Bamboo
1 1 (12.50%) Octopus Deploy
General
1 2 (25.00%) Legal
2 1 (12.50%) Law
Job Titles
1 4 (50.00%) Service Desk Manager
1 4 (50.00%) Service Manager
2 2 (25.00%) Analyst
2 2 (25.00%) IT Analyst
2 2 (25.00%) Senior Analyst
2 2 (25.00%) Senior Service Desk Analyst
2 2 (25.00%) Service Analyst
2 2 (25.00%) Service Desk Analyst
2 2 (25.00%) Support Engineer
3 1 (12.50%) 2nd/3rd Line Support
3 1 (12.50%) 2nd/3rd Line Support Engineer
3 1 (12.50%) 3rd Line Engineer
3 1 (12.50%) 3rd Line Support
3 1 (12.50%) Administrator
3 1 (12.50%) Applications Support
3 1 (12.50%) Desktop Engineer
3 1 (12.50%) Desktop Support
3 1 (12.50%) Systems Administrator
3 1 (12.50%) Systems Engineer
3 1 (12.50%) Systems Support
Libraries, Frameworks & Software Standards
1 1 (12.50%) Elastic Stack
Miscellaneous
1 2 (25.00%) Data Centre
1 2 (25.00%) Management Information System
1 2 (25.00%) Smartphone
1 2 (25.00%) User Experience
1 2 (25.00%) Video Conferencing
2 1 (12.50%) Analytical Skills
Operating Systems
1 7 (87.50%) Windows
2 4 (50.00%) Apple iOS
2 4 (50.00%) Windows 10
3 3 (37.50%) Windows 7
3 3 (37.50%) Windows Server
4 2 (25.00%) Android
4 2 (25.00%) CentOS
4 2 (25.00%) Linux
Processes & Methodologies
1 4 (50.00%) Problem Management
1 4 (50.00%) Service Delivery
2 3 (37.50%) Change Management
2 3 (37.50%) Incident Management
2 3 (37.50%) ITIL
2 3 (37.50%) ITSM
3 2 (25.00%) Coaching
3 2 (25.00%) Continuous Improvement
3 2 (25.00%) Decision-Making
3 2 (25.00%) Document Management
3 2 (25.00%) Information Security
3 2 (25.00%) ITIL V3
3 2 (25.00%) Mentoring
3 2 (25.00%) Mobile Device Management
3 2 (25.00%) Network Management
3 2 (25.00%) Organisational Learning
3 2 (25.00%) Performance Management
3 2 (25.00%) Server Management
3 2 (25.00%) Service Management
3 2 (25.00%) System Testing
Qualifications
1 2 (25.00%) CCNA
1 2 (25.00%) Cisco Certification
1 2 (25.00%) MOS
2 1 (12.50%) ITIL Certification
Quality Assurance & Compliance
1 5 (62.50%) SLA
2 4 (50.00%) ISO/IEC 27001
System Software
1 6 (75.00%) Active Directory
2 2 (25.00%) Virtual Machines
Systems Management
1 2 (25.00%) Ansible
1 2 (25.00%) Puppet
1 2 (25.00%) SolarWinds Orion
2 1 (12.50%) Opscode Chef
Vendors
1 2 (25.00%) Apple
1 2 (25.00%) Interwoven
1 2 (25.00%) Microsoft
1 2 (25.00%) SolarWinds
2 1 (12.50%) Intapp
2 1 (12.50%) TOWER Software