Period
to 24 November 2017

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Desk Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Desk Management over the 6 months to 24 November 2017 with a comparison to the same period in the previous 2 years.

Service Desk Management
UK > England
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 1051 1056 1097
Rank change year-on-year +5 +41 +65
Permanent jobs citing Service Desk Management 112 151 194
As % of all permanent IT jobs advertised in England 0.066% 0.085% 0.094%
As % of the Processes & Methodologies category 0.074% 0.095% 0.11%
Number of salaries quoted 86 87 175
England median annual salary £35,000 £45,000 £39,000
Median salary % change year-on-year -22.22% +15.38% +30.00%
10th Percentile £21,375 £21,750 £21,100
90th Percentile £59,500 £67,500 £59,950
UK median annual salary £35,000 £42,500 £39,000
% change year-on-year -17.65% +8.97% +31.09%

Service Desk Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 151740 159655 182630
As % of all permanent IT jobs advertised in England 89.91% 89.41% 88.75%
Number of salaries quoted 120747 133850 152095
England median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +5.56%
10th Percentile £28,750 £28,250 £27,500
90th Percentile £80,000 £80,000 £77,500
UK median annual salary £50,000 £49,500 £47,500
% change year-on-year +1.01% +4.21% +5.56%

Service Desk Management
Job Vacancy Trend in England

Job postings citing Service Desk Management as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Desk Management in England

Service Desk Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management in England.

Salary trend for Service Desk Management in England

Service Desk Management
Salary Histogram in England

The salary distribution of IT jobs citing Service Desk Management in England over the 6 months to 24 November 2017.

Salary histogram for Service Desk Management in England

Service Desk Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the England region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +17 51 £52,500 -5.41% 3
North of England +18 22 £30,000 +13.74%
South East +42 16 £47,500 +11.76% 1
Yorkshire +27 15 £32,500 +34.02%
Midlands +3 12 £30,000 -20.00% 2
South West +10 10 £22,000 -51.11% 2
East Midlands +32 9 £30,000 -20.00%
North West -20 6 £28,000 -37.43%
West Midlands -14 3 £26,000 -30.67% 2
East of England +11 1 £40,000 -33.33%
North East - 1 £24,000 -
Service Desk Management
UK

For the 6 months to 24 November 2017, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region with a requirement for Service Desk Management.

1 73 (65.18%) Windows
2 72 (64.29%) ITIL
3 51 (45.54%) Microsoft
4 48 (42.86%) SLA
5 41 (36.61%) Active Directory
5 41 (36.61%) Service Delivery
6 39 (34.82%) Finance
7 38 (33.93%) Microsoft Office
8 26 (23.21%) Windows Server
9 23 (20.54%) Windows 7
10 22 (19.64%) Mentoring
10 22 (19.64%) VMware
10 22 (19.64%) CRM
11 21 (18.75%) Office 365
11 21 (18.75%) Incident Management
12 19 (16.96%) Microsoft Certification
13 18 (16.07%) Service Management
13 18 (16.07%) Statistics
13 18 (16.07%) Problem Management
14 17 (15.18%) SharePoint
15 16 (14.29%) MS Exchange
16 15 (13.39%) Intranet
16 15 (13.39%) PowerShell
17 14 (12.50%) Time Management
17 14 (12.50%) ITIL Certification
17 14 (12.50%) Project Management
17 14 (12.50%) Legal
18 13 (11.61%) Disaster Recovery
18 13 (11.61%) SQL Server
18 13 (11.61%) VMware Infrastructure

Service Desk Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (15.18%) SharePoint
2 16 (14.29%) MS Exchange
3 8 (7.14%) SharePoint Server
4 5 (4.46%) Blackberry Enterprise Server
4 5 (4.46%) IIS
5 4 (3.57%) Exchange Server 2003
6 2 (1.79%) Exchange Server 2007
Applications
1 38 (33.93%) Microsoft Office
2 7 (6.25%) Microsoft Excel
2 7 (6.25%) Microsoft PowerPoint
3 3 (2.68%) MS Visio
4 1 (0.89%) Acrobat
4 1 (0.89%) Spreadsheet
Business Applications
1 12 (10.71%) Dynamics CRM
2 1 (0.89%) Northgate Housing
2 1 (0.89%) Remedy ITSM
Cloud Services
1 21 (18.75%) Office 365
2 8 (7.14%) Microsoft Azure
3 5 (4.46%) Amazon AWS
3 5 (4.46%) SaaS
4 3 (2.68%) Dynamics 365
4 3 (2.68%) PaaS
Communications & Networking
1 15 (13.39%) Intranet
2 9 (8.04%) WAN
3 8 (7.14%) LAN
3 8 (7.14%) SAN
4 6 (5.36%) TCP/IP
5 5 (4.46%) Firewall
5 5 (4.46%) PBX
5 5 (4.46%) VPN
6 3 (2.68%) MPLS
6 3 (2.68%) VoIP
7 2 (1.79%) DHCP
7 2 (1.79%) DNS
8 1 (0.89%) Internet
8 1 (0.89%) Remote Desktop
Database & Business Intelligence
1 13 (11.61%) SQL Server
General
1 39 (34.82%) Finance
2 14 (12.50%) Legal
3 11 (9.82%) Banking
4 9 (8.04%) Retail
5 7 (6.25%) Law
6 4 (3.57%) Advertising
6 4 (3.57%) Telecoms
7 2 (1.79%) Back Office
7 2 (1.79%) Marketing
8 1 (0.89%) Investment Banking
Job Titles
1 40 (35.71%) Service Manager
2 34 (30.36%) Service Desk Manager
3 22 (19.64%) Analyst
4 12 (10.71%) Support Analyst
5 11 (9.82%) IT Manager
6 10 (8.93%) IT Support
6 10 (8.93%) Team Leader
7 9 (8.04%) Service Analyst
7 9 (8.04%) Service Desk Support
8 8 (7.14%) Administrator
8 8 (7.14%) CRM Developer
8 8 (7.14%) Developer
8 8 (7.14%) IT Analyst
8 8 (7.14%) Service Desk Team Leader
8 8 (7.14%) SharePoint Administrator
8 8 (7.14%) SharePoint Developer
9 7 (6.25%) 1st Line Support
9 7 (6.25%) IT Engineer
9 7 (6.25%) Senior Analyst
9 7 (6.25%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 8 (7.14%) .NET
1 8 (7.14%) ASP.NET
1 8 (7.14%) CSS
Miscellaneous
1 11 (9.82%) Analytical Skills
2 9 (8.04%) Management Information System
3 7 (6.25%) Data Centre
4 6 (5.36%) Video Conferencing
5 5 (4.46%) Client/Server
5 5 (4.46%) Clustering
5 5 (4.46%) Driving Licence
6 4 (3.57%) Blackberry
7 3 (2.68%) Fat Client
7 3 (2.68%) iPhone
7 3 (2.68%) Thin Client
7 3 (2.68%) User Experience
8 2 (1.79%) CMDB
9 1 (0.89%) NHS
9 1 (0.89%) PDA
9 1 (0.89%) Replication
9 1 (0.89%) Social Media
Operating Systems
1 73 (65.18%) Windows
2 26 (23.21%) Windows Server
3 23 (20.54%) Windows 7
4 11 (9.82%) Windows 10
5 7 (6.25%) Windows Server 2008
6 6 (5.36%) Windows Server 2003
7 2 (1.79%) AIX
7 2 (1.79%) Linux
7 2 (1.79%) Unix
8 1 (0.89%) Windows Server 2012
8 1 (0.89%) Windows XP
Processes & Methodologies
1 72 (64.29%) ITIL
2 41 (36.61%) Service Delivery
3 22 (19.64%) CRM
3 22 (19.64%) Mentoring
4 21 (18.75%) Incident Management
5 18 (16.07%) Problem Management
5 18 (16.07%) Service Management
5 18 (16.07%) Statistics
6 14 (12.50%) Project Management
6 14 (12.50%) Time Management
7 13 (11.61%) Disaster Recovery
8 12 (10.71%) Document Management
9 10 (8.93%) Workflow
10 9 (8.04%) Continuous Improvement
11 8 (7.14%) Change Management
11 8 (7.14%) Data Protection
11 8 (7.14%) ITSM
11 8 (7.14%) Line Management
11 8 (7.14%) Performance Tuning
12 7 (6.25%) Business Continuity
Programming Languages
1 15 (13.39%) PowerShell
2 8 (7.14%) JavaScript
2 8 (7.14%) PHP
3 2 (1.79%) SQL
Qualifications
1 19 (16.96%) Microsoft Certification
2 14 (12.50%) ITIL Certification
3 10 (8.93%) MCSE
4 8 (7.14%) MCP
5 5 (4.46%) MCITP
5 5 (4.46%) MCSA
6 3 (2.68%) Degree
7 1 (0.89%) A+ Certification
7 1 (0.89%) MCDST
7 1 (0.89%) Network+ Certification
Quality Assurance & Compliance
1 48 (42.86%) SLA
2 4 (3.57%) ISO/IEC 20000
2 4 (3.57%) QA
3 3 (2.68%) PCI DSS
System Software
1 41 (36.61%) Active Directory
2 13 (11.61%) VMware Infrastructure
3 10 (8.93%) Hyper-V
4 7 (6.25%) XenApp
5 5 (4.46%) DFS Replication
6 4 (3.57%) vSphere
7 1 (0.89%) Xen
7 1 (0.89%) XenServer
Systems Management
1 6 (5.36%) SCCM
2 5 (4.46%) WSUS
Vendors
1 51 (45.54%) Microsoft
2 22 (19.64%) VMware
3 12 (10.71%) Citrix
4 8 (7.14%) SolarWinds
5 7 (6.25%) HP
6 6 (5.36%) Polycom
7 5 (4.46%) EMC
7 5 (4.46%) LANDesk
8 4 (3.57%) Cisco
9 3 (2.68%) Sun
9 3 (2.68%) Wyse
10 1 (0.89%) Mitel
10 1 (0.89%) Northgate
10 1 (0.89%) Remedy
10 1 (0.89%) SAP