The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Desk Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Desk Management over the 3 months to 30 March 2017 with a comparison to the same period in the previous 2 years.

Service Desk Management
UK / England
3 months to
30 Mar 2017
Same period 2016 Same period 2015
Rank 792 868 843
Rank change year-on-year +76 -25  
Permanent jobs citing Service Desk Management 67 67 100
As % of all permanent IT jobs advertised in England 0.083% 0.068% 0.099%
As % of the Processes & Methodologies category 0.094% 0.077% 0.11%
Number of salaries quoted 49 59 88
Median salary £45,000 £49,000 £37,500
Median salary % change year-on-year -8.16% +30.66%  
90% offered a salary of more than £22,000 £31,500 £21,000
10% offered a salary of more than £72,500 £64,000 £56,000
UK excluding London median salary £43,750 £52,500 £36,750
% change year-on-year -16.66% +42.85%  

Service Desk Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process and methodology skills.

Process & Methodology Skills
England
Permanent job vacancies with a requirement for process and methodology skills 71582 86916 87623
As % of all permanent IT job vacancies advertised in England 89.15% 88.63% 86.96%
Number of salaries quoted 59383 72761 71685
Median salary £50,000 £50,000 £50,000
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £77,500 £75,000 £77,500
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

Service Desk Management
Job Vacancy Trend in England

The job posting trend of jobs advertised in England citing Service Desk Management as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Desk Management in England

Service Desk Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management in England.

Salary trend for Service Desk Management in England

Service Desk Management
Salary Histogram in England

The salary distribution of IT jobs citing Service Desk Management in England over the 3 months to 30 March 2017.

Salary histogram for Service Desk Management in England

Service Desk Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the England region over the 3 months to 30 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +62 25 £72,500 +74.69% 3
South West +41 11 £45,000 -43.75%
North West -11 8 £27,000 -22.85%
East Midlands +10 6 £67,500 +107.69%
West Midlands +26 5 £56,500 +10.24%
South East +54 4 £55,000 +4.76%
Yorkshire +29 4 £35,000 -16.66%
East of England +32 2 £50,500 +26.25% 1
North East - 2 £31,500 - 1
Service Desk Management
UK

For the 6 months to 30 March 2017, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region with a requirement for Service Desk Management.

1 124 (86.71%) ITIL
2 89 (62.24%) Service Delivery
3 69 (48.25%) Finance
4 54 (37.76%) SLA
5 41 (28.67%) Microsoft
6 33 (23.08%) ITIL V3
7 30 (20.98%) MS Excel
8 29 (20.28%) Windows
8 29 (20.28%) Service Management
9 28 (19.58%) Continuous Improvement
9 28 (19.58%) Problem Management
10 26 (18.18%) Project Management
11 25 (17.48%) Incident Management
12 22 (15.38%) Legal
13 21 (14.69%) Business Continuity
14 20 (13.99%) Retail
15 19 (13.29%) Line Management
16 18 (12.59%) Operations Management
16 18 (12.59%) MS PowerPoint
17 17 (11.89%) Supplier Management
17 17 (11.89%) Portfolio Management
18 16 (11.19%) Active Directory
19 15 (10.49%) VMware
20 14 (9.79%) SQL Server
20 14 (9.79%) Windows Server
21 13 (9.09%) SQL
21 13 (9.09%) Citrix
22 12 (8.39%) MS Office
22 12 (8.39%) Linux
22 12 (8.39%) MS Exchange

Service Desk Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (8.39%) MS Exchange
2 6 (4.20%) Exchange Server 2010
2 6 (4.20%) Exchange Server 2013
2 6 (4.20%) SharePoint
2 6 (4.20%) SharePoint 2013
3 5 (3.50%) Drupal
3 5 (3.50%) GeoServer
4 4 (2.80%) Blackberry Enterprise Server
5 3 (2.10%) Skype for Business
6 2 (1.40%) IIS
6 2 (1.40%) WordPress
7 1 (0.70%) Exchange Server 2003
Applications
1 30 (20.98%) MS Excel
2 18 (12.59%) MS PowerPoint
3 12 (8.39%) MS Office
Business Applications
1 3 (2.10%) assyst
2 1 (0.70%) Dynamics CRM
2 1 (0.70%) NetSuite
Cloud Services
1 5 (3.50%) Amazon AWS
1 5 (3.50%) Cloud Computing
1 5 (3.50%) Office 365
2 2 (1.40%) G Suite
3 1 (0.70%) Adobe Creative Cloud
3 1 (0.70%) SaaS
Communications & Networking
1 11 (7.69%) DHCP
1 11 (7.69%) DNS
2 10 (6.99%) VoIP
3 8 (5.59%) VPN
4 7 (4.90%) LAN
5 5 (3.50%) TCP/IP
6 4 (2.80%) Remote Desktop
7 3 (2.10%) Intranet
8 2 (1.40%) Firewall
9 1 (0.70%) FTP
9 1 (0.70%) IP Telephony
9 1 (0.70%) Network Security
9 1 (0.70%) SNMP
9 1 (0.70%) VLAN
9 1 (0.70%) WAN
Database & Business Intelligence
1 14 (9.79%) SQL Server
2 5 (3.50%) Big Data
2 5 (3.50%) PostgreSQL
3 3 (2.10%) DB2
3 3 (2.10%) SQL Server Reporting Services
4 2 (1.40%) SQL Server 2012
Development Applications
1 2 (1.40%) JIRA
General
1 69 (48.25%) Finance
2 22 (15.38%) Legal
3 20 (13.99%) Retail
4 2 (1.40%) Marketing
5 1 (0.70%) Advertising
5 1 (0.70%) Games
5 1 (0.70%) Telecoms
Job Titles
1 64 (44.76%) Service Manager
2 46 (32.17%) Delivery Manager
2 46 (32.17%) Services Delivery Manager
3 23 (16.08%) Analyst
4 22 (15.38%) Service Desk Manager
5 13 (9.09%) Service Analyst
6 12 (8.39%) ITIL Manager
6 12 (8.39%) ITIL Service Manager
6 12 (8.39%) Support Analyst
7 10 (6.99%) 1st Line Support
7 10 (6.99%) IT Support
7 10 (6.99%) Network Manager
8 8 (5.59%) Infrastructure Manager
8 8 (5.59%) Network Infrastructure Manager
9 7 (4.90%) Applications Support
9 7 (4.90%) IT Manager
9 7 (4.90%) IT Services Manager
9 7 (4.90%) Service Desk Analyst
10 6 (4.20%) Consultant
10 6 (4.20%) Support Engineer
Libraries, Frameworks & Software Standards
1 6 (4.20%) .NET
1 6 (4.20%) Web Services
2 1 (0.70%) .NET Framework
2 1 (0.70%) ASP.NET
Miscellaneous
1 10 (6.99%) Analytical Skills
2 6 (4.20%) Mobile Computing
3 5 (3.50%) Management Information System
3 5 (3.50%) Virtual Team
4 4 (2.80%) Blackberry
5 3 (2.10%) CMDB
5 3 (2.10%) Foreign Exchange (FX)
6 1 (0.70%) Computer Science
6 1 (0.70%) Cyber Defence
6 1 (0.70%) Data Centre
6 1 (0.70%) Data Structures
6 1 (0.70%) NHS
6 1 (0.70%) Replication
6 1 (0.70%) Video Conferencing
Operating Systems
1 29 (20.28%) Windows
2 14 (9.79%) Windows Server
3 12 (8.39%) Linux
4 9 (6.29%) Windows Server 2008
5 8 (5.59%) Windows 7
6 7 (4.90%) Windows Server 2003
6 7 (4.90%) Windows Server 2012
7 6 (4.20%) AIX
7 6 (4.20%) Unix
8 3 (2.10%) Windows Vista
9 1 (0.70%) Android
9 1 (0.70%) Windows 10
Processes & Methodologies
1 124 (86.71%) ITIL
2 89 (62.24%) Service Delivery
3 33 (23.08%) ITIL V3
4 29 (20.28%) Service Management
5 28 (19.58%) Continuous Improvement
5 28 (19.58%) Problem Management
6 26 (18.18%) Project Management
7 25 (17.48%) Incident Management
8 21 (14.69%) Business Continuity
9 19 (13.29%) Line Management
10 18 (12.59%) Operations Management
11 17 (11.89%) Portfolio Management
11 17 (11.89%) Supplier Management
12 10 (6.99%) Agile Software Development
12 10 (6.99%) Change Management
12 10 (6.99%) Trend Analysis
13 9 (6.29%) Disaster Recovery
13 9 (6.29%) PRINCE2
14 8 (5.59%) DevOps
15 7 (4.90%) Process Improvement
Programming Languages
1 13 (9.09%) SQL
2 6 (4.20%) Java
2 6 (4.20%) PowerShell
3 1 (0.70%) C#
Qualifications
1 8 (5.59%) ITIL Certification
2 3 (2.10%) Microsoft Certification
3 2 (1.40%) Degree
4 1 (0.70%) CCNA
4 1 (0.70%) CCSA
4 1 (0.70%) CCSE
4 1 (0.70%) Cisco Certification
4 1 (0.70%) ITIL Foundation Certificate
4 1 (0.70%) MCITP
4 1 (0.70%) MCP
4 1 (0.70%) SC Cleared
4 1 (0.70%) Security Cleared
Quality Assurance & Compliance
1 54 (37.76%) SLA
2 5 (3.50%) ISO/IEC 27001
3 3 (2.10%) QA
4 1 (0.70%) ISO 9001
4 1 (0.70%) Sarbanes-Oxley
System Software
1 16 (11.19%) Active Directory
2 8 (5.59%) Hyper-V
3 5 (3.50%) VMware Infrastructure
4 3 (2.10%) Virtual Machines
4 3 (2.10%) XenApp
Systems Management
1 6 (4.20%) AirWatch
2 2 (1.40%) Backup Exec
2 2 (1.40%) SCCM
3 1 (0.70%) NetBackup
3 1 (0.70%) WSUS
Vendors
1 41 (28.67%) Microsoft
2 15 (10.49%) VMware
3 13 (9.09%) Citrix
4 8 (5.59%) Cisco
5 4 (2.80%) HP
5 4 (2.80%) SolarWinds
6 3 (2.10%) Avaya
6 3 (2.10%) Canon
6 3 (2.10%) LANDesk
6 3 (2.10%) Oracle
6 3 (2.10%) Remedy
7 2 (1.40%) Dynatrace
7 2 (1.40%) Google
8 1 (0.70%) GFI Software
8 1 (0.70%) Intel Security
8 1 (0.70%) Kaspersky
8 1 (0.70%) Nimsoft
8 1 (0.70%) Polycom
8 1 (0.70%) SonicWALL
8 1 (0.70%) Stonesoft
Ipswich, Suffolk
Crimson Ltd
Salary: £35000 - £40000 per annum
Posted: 20 hours ago
London
ComputAppoint
Salary: £40000 - £45000 per annum + Excellent Benefits
Posted: Yesterday
London
Harvey Nash plc
Salary: £45000 - £60000 per annum
Posted: 20 hours ago
Newcastle upon Tyne
Hays Specialist Recruitment Ltd
Salary: £30000.00 - £33000.00 per annum + 10%
Posted: 23 days ago