The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Desk Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Desk Management over the 3 months to 23 June 2017 with a comparison to the same period in the previous 2 years.

Service Desk Management
UK / England
3 months to
23 Jun 2017
Same period 2016 Same period 2015
Rank 808 821 877
Rank change year-on-year +13 +56  
Permanent jobs citing Service Desk Management 54 93 81
As % of all permanent IT jobs advertised in England 0.064% 0.10% 0.078%
As % of the Processes & Methodologies category 0.072% 0.11% 0.089%
Number of salaries quoted 46 52 66
Median salary £45,000 £47,500 £33,500
Median salary % change year-on-year -5.26% +41.79%  
90% offered a salary of more than £22,500 £21,000 £19,000
10% offered a salary of more than £52,500 £65,000 £51,250
UK excluding London median salary £35,000 £40,750 £30,000
% change year-on-year -14.11% +35.83%  

Service Desk Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process and methodology skills.

Process & Methodology Skills
England
Permanent job vacancies with a requirement for process and methodology skills 75125 82244 91401
As % of all permanent IT job vacancies advertised in England 89.68% 89.02% 87.91%
Number of salaries quoted 60990 69535 75555
Median salary £51,500 £50,000 £50,000
Median salary % change year-on-year +3.00% -  
90% offered a salary of more than £32,500 £32,500 £31,523
10% offered a salary of more than £80,000 £75,000 £77,500
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year - +2.27%  

Service Desk Management
Job Vacancy Trend in England

The job posting trend of jobs advertised in England citing Service Desk Management as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Desk Management in England

Service Desk Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management in England.

Salary trend for Service Desk Management in England

Service Desk Management
Salary Histogram in England

The salary distribution of IT jobs citing Service Desk Management in England over the 3 months to 23 June 2017.

Salary histogram for Service Desk Management in England

Service Desk Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the England region over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +29 28 £52,500 +5.00% 2
Yorkshire +9 10 £30,000 +87.50%
East Midlands +13 4 £30,000 -7.69%
South West +8 4 £45,000 -29.41%
South East +36 3 £34,250 -8.66% 2
East of England 0 3 £40,000 +18.51%
West Midlands -11 1 - -
North West -44 1 £31,000 +12.72% 2
Service Desk Management
UK

For the 6 months to 23 June 2017, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region with a requirement for Service Desk Management.

1 83 (66.40%) ITIL
2 69 (55.20%) Finance
3 61 (48.80%) Microsoft
4 55 (44.00%) Windows
5 53 (42.40%) SLA
5 53 (42.40%) Service Delivery
6 43 (34.40%) Active Directory
7 30 (24.00%) Windows Server
8 27 (21.60%) PowerShell
8 27 (21.60%) Project Management
8 27 (21.60%) SQL Server
9 24 (19.20%) CRM
10 23 (18.40%) SharePoint
10 23 (18.40%) Intranet
10 23 (18.40%) Statistics
11 22 (17.60%) Problem Management
12 20 (16.00%) Service Management
13 19 (15.20%) Workflow
13 19 (15.20%) VMware
13 19 (15.20%) .NET
13 19 (15.20%) ITIL V3
14 18 (14.40%) Dynamics CRM
15 17 (13.60%) Microsoft PowerPoint
15 17 (13.60%) SharePoint Server
15 17 (13.60%) Performance Tuning
15 17 (13.60%) JavaScript
15 17 (13.60%) PHP
15 17 (13.60%) ASP.NET
15 17 (13.60%) CSS
15 17 (13.60%) MS Exchange

Service Desk Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (18.40%) SharePoint
2 17 (13.60%) MS Exchange
2 17 (13.60%) SharePoint Server
3 5 (4.00%) IIS
4 4 (3.20%) Blackberry Enterprise Server
4 4 (3.20%) Exchange Server 2010
4 4 (3.20%) Exchange Server 2013
4 4 (3.20%) SharePoint 2013
5 3 (2.40%) Skype for Business
6 2 (1.60%) Drupal
6 2 (1.60%) Exchange Server 2007
6 2 (1.60%) GeoServer
6 2 (1.60%) WordPress
7 1 (0.80%) Exchange Server 2003
Applications
1 17 (13.60%) Microsoft Excel
1 17 (13.60%) Microsoft PowerPoint
2 13 (10.40%) Microsoft Office
3 2 (1.60%) MS Visio
Business Applications
1 18 (14.40%) Dynamics CRM
Cloud Services
1 2 (1.60%) Amazon AWS
1 2 (1.60%) Cloud Computing
1 2 (1.60%) G Suite
1 2 (1.60%) Office 365
Communications & Networking
1 23 (18.40%) Intranet
2 10 (8.00%) VoIP
3 7 (5.60%) DHCP
3 7 (5.60%) DNS
4 6 (4.80%) LAN
5 5 (4.00%) SAN
5 5 (4.00%) VPN
6 4 (3.20%) Remote Desktop
6 4 (3.20%) WAN
7 3 (2.40%) TCP/IP
Database & Business Intelligence
1 27 (21.60%) SQL Server
2 5 (4.00%) Big Data
3 2 (1.60%) PostgreSQL
3 2 (1.60%) SQL Server Reporting Services
4 1 (0.80%) SQL Server 2012
General
1 69 (55.20%) Finance
2 17 (13.60%) Banking
3 15 (12.00%) Legal
4 12 (9.60%) Retail
5 4 (3.20%) Telecoms
6 2 (1.60%) Back Office
6 2 (1.60%) Games
7 1 (0.80%) Marketing
Job Titles
1 40 (32.00%) Service Manager
2 23 (18.40%) Analyst
3 22 (17.60%) Service Desk Manager
4 21 (16.80%) Delivery Manager
4 21 (16.80%) Services Delivery Manager
5 20 (16.00%) Administrator
6 17 (13.60%) CRM Developer
6 17 (13.60%) Developer
6 17 (13.60%) SharePoint Developer
7 16 (12.80%) SharePoint Administrator
8 14 (11.20%) Support Analyst
9 13 (10.40%) 1st Line Support
10 10 (8.00%) Network Manager
10 10 (8.00%) Service Analyst
11 8 (6.40%) Infrastructure Manager
11 8 (6.40%) Network Infrastructure Manager
12 7 (5.60%) IT Support
13 6 (4.80%) ITIL Service Manager
13 6 (4.80%) Service Desk Analyst
13 6 (4.80%) Technical Analyst
Libraries, Frameworks & Software Standards
1 19 (15.20%) .NET
2 17 (13.60%) ASP.NET
2 17 (13.60%) CSS
3 2 (1.60%) Web Services
Miscellaneous
1 7 (5.60%) Analytical Skills
2 6 (4.80%) Data Centre
2 6 (4.80%) Management Information System
3 5 (4.00%) Client/Server
3 5 (4.00%) Clustering
4 4 (3.20%) Blackberry
4 4 (3.20%) CMDB
4 4 (3.20%) Mobile Computing
4 4 (3.20%) Video Conferencing
5 1 (0.80%) NHS
5 1 (0.80%) Replication
Operating Systems
1 55 (44.00%) Windows
2 30 (24.00%) Windows Server
3 11 (8.80%) Windows 7
4 9 (7.20%) Linux
5 5 (4.00%) Windows Server 2003
5 5 (4.00%) Windows Server 2008
6 4 (3.20%) AIX
6 4 (3.20%) Unix
6 4 (3.20%) Windows Server 2012
7 3 (2.40%) Windows 10
7 3 (2.40%) Windows Vista
Processes & Methodologies
1 83 (66.40%) ITIL
2 53 (42.40%) Service Delivery
3 27 (21.60%) Project Management
4 24 (19.20%) CRM
5 23 (18.40%) Statistics
6 22 (17.60%) Problem Management
7 20 (16.00%) Service Management
8 19 (15.20%) ITIL V3
8 19 (15.20%) Workflow
9 17 (13.60%) Performance Tuning
10 16 (12.80%) Operations Management
11 13 (10.40%) Incident Management
12 12 (9.60%) Business Continuity
12 12 (9.60%) Continuous Improvement
12 12 (9.60%) Line Management
13 11 (8.80%) Disaster Recovery
14 9 (7.20%) Supplier Management
15 8 (6.40%) Mobile Device Management
15 8 (6.40%) Portfolio Management
15 8 (6.40%) Service Delivery Management
Programming Languages
1 27 (21.60%) PowerShell
2 17 (13.60%) JavaScript
2 17 (13.60%) PHP
3 6 (4.80%) SQL
4 1 (0.80%) Java
Qualifications
1 7 (5.60%) Microsoft Certification
2 5 (4.00%) MCITP
2 5 (4.00%) MCSA
2 5 (4.00%) MCSE
3 1 (0.80%) A+ Certification
3 1 (0.80%) Degree
3 1 (0.80%) ITIL Certification
3 1 (0.80%) ITIL Foundation Certificate
3 1 (0.80%) MCDST
3 1 (0.80%) Network+ Certification
Quality Assurance & Compliance
1 53 (42.40%) SLA
2 3 (2.40%) PCI DSS
2 3 (2.40%) QA
3 2 (1.60%) ISO/IEC 20000
4 1 (0.80%) ISO 9001
4 1 (0.80%) Sarbanes-Oxley
System Software
1 43 (34.40%) Active Directory
2 11 (8.80%) VMware Infrastructure
3 7 (5.60%) Hyper-V
4 6 (4.80%) XenApp
5 5 (4.00%) DFS Replication
6 4 (3.20%) vSphere
7 1 (0.80%) Virtual Machines
Systems Management
1 5 (4.00%) WSUS
2 4 (3.20%) AirWatch
2 4 (3.20%) SCCM
3 3 (2.40%) Backup Exec
4 2 (1.60%) NetBackup
Vendors
1 61 (48.80%) Microsoft
2 19 (15.20%) VMware
3 11 (8.80%) Citrix
4 9 (7.20%) HP
5 8 (6.40%) SolarWinds
6 7 (5.60%) LANDesk
7 5 (4.00%) Cisco
7 5 (4.00%) EMC
8 4 (3.20%) Polycom
9 3 (2.40%) Avaya
9 3 (2.40%) Canon
9 3 (2.40%) Oracle
9 3 (2.40%) Sun
10 2 (1.60%) Google
Manchester, Lancashire
Blue Octopus Recruitment LLP
Salary: Salary £20,124 plus benefits
Posted: 18 hours ago
City, London
Red10
Salary: £65000 - £75000 per annum
Posted: 3 days ago
London
Harvey Nash plc
Salary: £45000 - £60000 per annum
Posted: 4 days ago
Southampton
University Hospital Southampton
Salary: £26,565 - £35,577 pa
Posted: 24 days ago
Southampton
University Hospital Southampton
Salary: £22,128 - £28,746 pa
Posted: 24 days ago