Service Desk Management Jobs in England

Service Desk Management
UK > England

The table below provides summary statistics for permanent job vacancies advertised in England requiring Service Desk Management skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Service Desk Management over the 6 months leading up to 28 May 2025, comparing them to the same period in the previous two years.

6 months to
28 May 2025
Same period 2024 Same period 2023
Rank 662 766 837
Rank change year-on-year +104 +71 +278
Permanent jobs citing Service Desk Management 21 76 84
As % of all permanent jobs advertised in England 0.043% 0.086% 0.096%
As % of the Processes & Methodologies category 0.046% 0.10% 0.10%
Number of salaries quoted 19 58 76
10th Percentile £34,500 £31,250 £25,500
25th Percentile £36,250 £36,250 £29,813
Median annual salary (50th Percentile) £37,500 £49,375 £46,118
Median % change year-on-year -24.05% +7.06% +24.64%
75th Percentile £48,750 £65,593 £55,000
90th Percentile £62,500 £69,921 £72,500
UK median annual salary £37,500 £49,375 £42,500
% change year-on-year -24.05% +16.18% +21.43%

All Process and Methodology Skills
England

Service Desk Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in England.

Permanent vacancies with a requirement for process or methodology skills 45,477 74,482 83,229
As % of all permanent jobs advertised in England 94.01% 84.24% 95.56%
Number of salaries quoted 22,533 54,432 49,691
10th Percentile £29,625 £29,000 £34,375
25th Percentile £41,250 £40,000 £46,105
Median annual salary (50th Percentile) £57,500 £55,000 £62,500
Median % change year-on-year +4.55% -12.00% +4.17%
75th Percentile £75,000 £72,500 £82,500
90th Percentile £98,695 £93,750 £102,500
UK median annual salary £57,500 £55,000 £61,000
% change year-on-year +4.55% -9.84% +1.67%

Service Desk Management
Job Vacancy Trend in England

Job postings citing Service Desk Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Management in England

Service Desk Management
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Desk Management in England.

Salary trend for Service Desk Management in England

Service Desk Management
Salary Histogram in England

Salary distribution for jobs citing Service Desk Management in England over the 6 months to 28 May 2025.

Salary histogram for Service Desk Management in England

Service Desk Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the England region over the 6 months to 28 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +91 7 £37,500 -30.56% 12
London +108 6 £53,750 -21.82% 12
North of England +25 5 £36,750 -8.13% 4
Yorkshire +55 4 £35,000 +14.75%
East of England +35 2 £42,500 +30.77% 3
West Midlands +58 1 £47,500 -25.49%
Midlands +46 1 £47,500 -15.18%
North West -5 1 £52,500 -14.19% 4
Service Desk Management
UK

Service Desk Management
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (33.33%) Microsoft Exchange
1 7 (33.33%) SharePoint
Applications
1 1 (4.76%) Microsoft Excel
1 1 (4.76%) Microsoft Office
1 1 (4.76%) Microsoft PowerPoint
Cloud Services
1 12 (57.14%) Microsoft 365
2 10 (47.62%) Azure
3 1 (4.76%) AWS
3 1 (4.76%) Entra ID
Communications & Networking
1 1 (4.76%) Firewall
1 1 (4.76%) Network Security
1 1 (4.76%) VPN
1 1 (4.76%) Wi-Fi
Development Applications
1 5 (23.81%) JIRA
General
1 7 (33.33%) Social Skills
2 1 (4.76%) Analytical Skills
2 1 (4.76%) Finance
2 1 (4.76%) Law
2 1 (4.76%) Organisational Skills
Job Titles
1 8 (38.10%) IT Support
2 6 (28.57%) IT Engineer
2 6 (28.57%) IT Support Engineer
2 6 (28.57%) Support Engineer
3 5 (23.81%) Service Desk Manager
3 5 (23.81%) Service Manager
4 4 (19.05%) Support Manager
5 3 (14.29%) Customer Support Manager
6 1 (4.76%) Applications Support
6 1 (4.76%) Applications Support Specialist
6 1 (4.76%) AWS Engineer
6 1 (4.76%) IT Analyst
6 1 (4.76%) IT Support Analyst
6 1 (4.76%) IT Support Manager
6 1 (4.76%) Service Analyst
6 1 (4.76%) Service Desk Analyst
6 1 (4.76%) Service Desk Engineer
6 1 (4.76%) Service Desk Support
6 1 (4.76%) Service Desk Support Analyst
6 1 (4.76%) Support Specialist
Miscellaneous
1 1 (4.76%) Onboarding
1 1 (4.76%) PACS
1 1 (4.76%) Replication
Operating Systems
1 9 (42.86%) Windows
2 8 (38.10%) Windows 10
3 7 (33.33%) Windows Server 2012
4 1 (4.76%) Windows Server
Processes & Methodologies
1 10 (47.62%) ITIL
2 7 (33.33%) Continuous Improvement
2 7 (33.33%) Service Delivery
3 5 (23.81%) Problem-Solving
3 5 (23.81%) Trend Analysis
4 4 (19.05%) Customer Service
4 4 (19.05%) Incident Management
5 3 (14.29%) Customer Experience
5 3 (14.29%) Customer-Centricity
5 3 (14.29%) Process Improvement
5 3 (14.29%) Service Management
6 2 (9.52%) ITSM
6 2 (9.52%) Performance Metrics
6 2 (9.52%) Project Delivery
6 2 (9.52%) Project Management
6 2 (9.52%) Stakeholder Engagement
7 1 (4.76%) Business Strategy
7 1 (4.76%) Conflict Resolution
7 1 (4.76%) Infrastructure Engineering
7 1 (4.76%) Proactive Maintenance
Programming Languages
1 1 (4.76%) SQL
Qualifications
1 5 (23.81%) ITIL Certification
2 2 (9.52%) Azure Certification
Quality Assurance & Compliance
1 2 (9.52%) Cyber Essentials
1 2 (9.52%) ISO/IEC 27001
1 2 (9.52%) QA
2 1 (4.76%) Cyber Essentials PLUS
2 1 (4.76%) DICOM
2 1 (4.76%) HL7
System Software
1 1 (4.76%) Active Directory
1 1 (4.76%) Hyper-V
Systems Management
1 5 (23.81%) Microsoft Intune
Vendors
1 10 (47.62%) Microsoft
2 1 (4.76%) iManage
2 1 (4.76%) OneLogin
2 1 (4.76%) ServiceNow
2 1 (4.76%) Splunk