Period
to 20 January 2018

The median annual salary for an IT Support was £26,000 in advertised job vacancies in the East of England during the 6 months to 20 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
England > East of England
6 months to
20 Jan 2018
Same period 2017 Same period 2016
Rank 151 165 167
Rank change year-on-year +14 +2 -18
Permanent jobs requiring an IT Support 228 219 251
As % of all permanent IT jobs advertised in the East of England 1.93% 1.76% 1.69%
As % of the Job Titles category 1.99% 1.82% 1.75%
Number of salaries quoted 207 203 214
East of England median annual salary £26,000 £25,000 £26,000
Median salary % change year-on-year +4.00% -3.85% -
10th Percentile £19,000 £17,750 £18,500
90th Percentile £36,600 £45,000 £38,750
England median annual salary £26,375 £27,000 £26,000
% change year-on-year -2.31% +3.85% -3.70%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 11,436 12,036 14,335
% of permanent IT jobs with a recognized job title 96.71% 96.83% 96.71%
Number of salaries quoted 9,373 9,911 11,863
East of England median annual salary £46,902 £45,000 £44,500
Median salary % change year-on-year +4.23% +1.12% +4.71%
10th Percentile £26,250 £26,000 £25,000
90th Percentile £70,000 £68,750 £66,675
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

IT Support
Job Vacancy Trend in the East of England

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for IT Support in the East of England

IT Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in the East of England.

Salary trend for IT Support in the East of England

IT Support
Salary Histogram in the East of England

The salary distribution of IT jobs citing IT Support in the East of England over the 6 months to 20 January 2018.

Salary histogram for IT Support in the East of England

IT Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the East of England region over the 6 months to 20 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +23 99 £27,000 +3.85% 19
Cambridgeshire -39 46 £25,000 -2.53% 20
Essex +25 38 £25,000 +6.38% 13
Bedfordshire +43 20 £30,000 +25.00% 7
Suffolk +15 19 £19,000 -24.00% 5
Norfolk +5 10 £21,000 +3.70% 3
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 20 January 2018, IT Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring IT Support in the job title.

1 164 (71.93%) Windows
2 107 (46.93%) Microsoft
3 93 (40.79%) Active Directory
4 88 (38.60%) Microsoft Office
5 83 (36.40%) Windows Server
6 51 (22.37%) Office 365
7 47 (20.61%) Windows 7
8 44 (19.30%) MS Exchange
9 41 (17.98%) ITIL
10 37 (16.23%) Firewall
10 37 (16.23%) Windows 10
11 36 (15.79%) VMware
12 35 (15.35%) TCP/IP
12 35 (15.35%) Windows Server 2008
13 34 (14.91%) DNS
14 30 (13.16%) DHCP
14 30 (13.16%) SQL Server
15 28 (12.28%) Windows Server 2012
15 28 (12.28%) SLA
16 26 (11.40%) Hyper-V
17 23 (10.09%) Citrix
18 21 (9.21%) Driving Licence
19 20 (8.77%) ERP
20 19 (8.33%) SQL
21 18 (7.89%) Linux
21 18 (7.89%) LAN
21 18 (7.89%) VMware Infrastructure
22 17 (7.46%) Degree
23 16 (7.02%) Asset Management
23 16 (7.02%) HP

IT Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 44 (19.30%) MS Exchange
2 12 (5.26%) SharePoint
3 9 (3.95%) Exchange Server 2010
4 7 (3.07%) Exchange Server 2013
5 5 (2.19%) Apache
5 5 (2.19%) Skype for Business
6 3 (1.32%) IIS
7 2 (0.88%) Exchange Server 2007
7 2 (0.88%) nginx
Applications
1 88 (38.60%) Microsoft Office
2 6 (2.63%) Microsoft Excel
3 5 (2.19%) Photoshop
4 2 (0.88%) Spreadsheet
5 1 (0.44%) AutoCAD
5 1 (0.44%) Microsoft PowerPoint
5 1 (0.44%) Microsoft Project
5 1 (0.44%) MS Visio
Business Applications
1 6 (2.63%) Oracle ERP
2 4 (1.75%) SAP Business One
3 2 (0.88%) SystmOne
4 1 (0.44%) Dynamics CRM
4 1 (0.44%) Dynamics NAV
4 1 (0.44%) SAP CRM
Cloud Services
1 51 (22.37%) Office 365
2 11 (4.82%) Microsoft Azure
3 4 (1.75%) Google Analytics
3 4 (1.75%) Mimecast
4 3 (1.32%) Amazon AWS
4 3 (1.32%) G Suite
5 2 (0.88%) SaaS
Communications & Networking
1 37 (16.23%) Firewall
2 35 (15.35%) TCP/IP
3 34 (14.91%) DNS
4 30 (13.16%) DHCP
5 18 (7.89%) LAN
6 15 (6.58%) VLAN
7 14 (6.14%) SAN
7 14 (6.14%) VoIP
7 14 (6.14%) VPN
7 14 (6.14%) WAN
8 9 (3.95%) PBX
9 8 (3.51%) Wi-Fi
10 6 (2.63%) ADSL
10 6 (2.63%) NAS
10 6 (2.63%) Structured Cabling
11 4 (1.75%) Internet
12 3 (1.32%) Broadband
12 3 (1.32%) CTI
12 3 (1.32%) Skype
12 3 (1.32%) WebEx
Database & Business Intelligence
1 30 (13.16%) SQL Server
2 6 (2.63%) Crystal Reports
2 6 (2.63%) MySQL
3 2 (0.88%) Amazon RDS
3 2 (0.88%) GIS
3 2 (0.88%) SQL Server Analysis Services
3 2 (0.88%) SQL Server Integration Services
3 2 (0.88%) SQL Server Reporting Services
4 1 (0.44%) Data Warehouse
4 1 (0.44%) Electronic Patient Records
4 1 (0.44%) Geospatial Data
4 1 (0.44%) SQL Server 2005
4 1 (0.44%) SQL Server 2008
4 1 (0.44%) SQL Server 2014
Development Applications
1 2 (0.88%) Git (software)
1 2 (0.88%) JIRA
General
1 12 (5.26%) Finance
2 7 (3.07%) Manufacturing
2 7 (3.07%) Telecoms
3 5 (2.19%) Electronics
4 2 (0.88%) Advertising
4 2 (0.88%) French Language
4 2 (0.88%) Front Office
4 2 (0.88%) Legal
4 2 (0.88%) Retail
5 1 (0.44%) Billing
5 1 (0.44%) Games
5 1 (0.44%) Law
Libraries, Frameworks & Software Standards
1 5 (2.19%) LDAP
2 3 (1.32%) .NET
3 2 (0.88%) HTML
3 2 (0.88%) jQuery
3 2 (0.88%) Middleware
4 1 (0.44%) COM
4 1 (0.44%) CSS
4 1 (0.44%) EDI
4 1 (0.44%) Flash
4 1 (0.44%) J2EE
4 1 (0.44%) LAMP
Miscellaneous
1 21 (9.21%) Driving Licence
2 15 (6.58%) Fat Client
2 15 (6.58%) Thin Client
3 9 (3.95%) Analytical Skills
4 8 (3.51%) Computer Science
5 5 (2.19%) CCTV
5 5 (2.19%) iPad
6 4 (1.75%) Management Information System
6 4 (1.75%) NHS
7 3 (1.32%) Data Centre
7 3 (1.32%) PlayStation
8 2 (0.88%) Blackberry
8 2 (0.88%) Video on Demand
9 1 (0.44%) Client/Server
9 1 (0.44%) EMC VMAX
9 1 (0.44%) FMCG
9 1 (0.44%) iPhone
9 1 (0.44%) Smartphone
9 1 (0.44%) Video Conferencing
9 1 (0.44%) Virtual Team
Operating Systems
1 164 (71.93%) Windows
2 83 (36.40%) Windows Server
3 47 (20.61%) Windows 7
4 37 (16.23%) Windows 10
5 35 (15.35%) Windows Server 2008
6 28 (12.28%) Windows Server 2012
7 18 (7.89%) Linux
8 13 (5.70%) Windows 8
9 8 (3.51%) Windows XP
10 5 (2.19%) Mac OS X
10 5 (2.19%) Windows Vista
11 4 (1.75%) Apple iOS
12 3 (1.32%) Unix
13 2 (0.88%) Android
13 2 (0.88%) Debian
13 2 (0.88%) Ubuntu
13 2 (0.88%) Windows Server 2003
14 1 (0.44%) AIX
Processes & Methodologies
1 41 (17.98%) ITIL
2 20 (8.77%) ERP
3 16 (7.02%) Asset Management
4 15 (6.58%) Service Management
5 13 (5.70%) Disaster Recovery
6 12 (5.26%) Service Delivery
7 10 (4.39%) ITSM
7 10 (4.39%) Kalman Filter
7 10 (4.39%) Web Development
8 9 (3.95%) Incident Management
8 9 (3.95%) IT Asset Management
8 9 (3.95%) Problem Management
9 8 (3.51%) Web Filtering
10 7 (3.07%) Migration
11 6 (2.63%) Agile Software Development
11 6 (2.63%) Change Management
12 5 (2.19%) CRM
12 5 (2.19%) Data Migration
12 5 (2.19%) Server Building
13 4 (1.75%) Analytics
Programming Languages
1 19 (8.33%) SQL
2 4 (1.75%) PowerShell
3 3 (1.32%) C
4 2 (0.88%) JavaScript
4 2 (0.88%) PHP
4 2 (0.88%) Shell Script
4 2 (0.88%) VBScript
5 1 (0.44%) C#
5 1 (0.44%) Java
5 1 (0.44%) T-SQL
5 1 (0.44%) VB.NET
5 1 (0.44%) VBA
Qualifications
1 17 (7.46%) Degree
2 13 (5.70%) Microsoft Certification
3 9 (3.95%) MCP
3 9 (3.95%) MCSA
4 6 (2.63%) CCNA
4 6 (2.63%) Cisco Certification
5 5 (2.19%) MCSE
6 3 (1.32%) CCNP
6 3 (1.32%) Computer Science Degree
6 3 (1.32%) ITIL Certification
6 3 (1.32%) Security Cleared
7 2 (0.88%) SC Cleared
8 1 (0.44%) DBS Check
8 1 (0.44%) DV Cleared
8 1 (0.44%) ITIL Foundation Certificate
8 1 (0.44%) MCDST
8 1 (0.44%) MCTS
8 1 (0.44%) MOS
8 1 (0.44%) Network+ Certification
8 1 (0.44%) Numerate Degree
Quality Assurance & Compliance
1 28 (12.28%) SLA
2 3 (1.32%) PMO
3 1 (0.44%) Data Quality
3 1 (0.44%) ISO/IEC 27001
3 1 (0.44%) QA
System Software
1 93 (40.79%) Active Directory
2 26 (11.40%) Hyper-V
3 18 (7.89%) VMware Infrastructure
4 4 (1.75%) VMware ESXi
5 2 (0.88%) Docker
5 2 (0.88%) iptables
5 2 (0.88%) NFS
5 2 (0.88%) Samba
5 2 (0.88%) Virtual Machines
6 1 (0.44%) vSphere
6 1 (0.44%) XenApp
Systems Management
1 5 (2.19%) WSUS
2 4 (1.75%) Backup Exec
2 4 (1.75%) SCCM
3 2 (0.88%) Ansible
3 2 (0.88%) Kubernetes
3 2 (0.88%) Opscode Chef
3 2 (0.88%) Puppet
3 2 (0.88%) SCOM
3 2 (0.88%) Systems Management Server (SMS)
4 1 (0.44%) Nagios
4 1 (0.44%) Norton AntiVirus
Vendors
1 107 (46.93%) Microsoft
2 36 (15.79%) VMware
3 23 (10.09%) Citrix
4 16 (7.02%) HP
5 15 (6.58%) Intel
6 14 (6.14%) Cisco
7 11 (4.82%) SAP
8 8 (3.51%) Avaya
9 7 (3.07%) Google
9 7 (3.07%) Oracle
9 7 (3.07%) WatchGuard
10 3 (1.32%) Dell
10 3 (1.32%) NetApp
10 3 (1.32%) Remedy
10 3 (1.32%) Symantec
11 2 (0.88%) Red Hat
11 2 (0.88%) Salesforce.com
11 2 (0.88%) Veeam
12 1 (0.44%) FalconStor
12 1 (0.44%) Kaseya