Period
to 26 April 2018

The median annual salary for an IT Support was £26,500 in advertised job vacancies in the East of England during the 6 months to 26 April 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
England > East of England
6 months to
26 Apr 2018
Same period 2017 Same period 2016
Rank 190 156 182
Rank change year-on-year -34 +26 -12
Permanent jobs requiring an IT Support 199 228 238
As % of all permanent IT jobs advertised in the East of England 1.54% 1.87% 1.64%
As % of the Job Titles category 1.59% 1.93% 1.69%
Number of salaries quoted 173 212 223
East of England median annual salary £26,500 £26,000 £26,250
Median salary % change year-on-year +1.92% -0.95% +5.00%
10th Percentile £19,000 £18,500 £18,600
90th Percentile £38,150 £43,625 £37,500
England median annual salary £26,500 £26,500 £26,500

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 12,517 11,835 14,054
% of permanent IT jobs with a recognized job title 96.98% 96.97% 96.65%
Number of salaries quoted 9,875 9,622 11,493
East of England median annual salary £47,500 £45,000 £44,000
Median salary % change year-on-year +5.56% +2.27% +3.53%
10th Percentile £26,250 £26,000 £25,750
90th Percentile £71,250 £67,500 £67,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

IT Support
Job Vacancy Trend in the East of England

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for IT Support in the East of England

IT Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in the East of England.

Salary trend for IT Support in the East of England

IT Support
Salary Histogram in the East of England

The salary distribution of IT jobs citing IT Support in the East of England over the 6 months to 26 April 2018.

Salary histogram for IT Support in the East of England

IT Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the East of England region over the 6 months to 26 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -33 81 £25,000 +4.17% 23
Cambridgeshire -48 39 £24,500 -10.91% 17
Essex +9 29 £29,000 +16.00% 15
Bedfordshire +36 24 £36,000 +30.91% 8
Suffolk +8 20 £24,500 -2.00% 5
Norfolk +13 9 £25,000 +16.28% 8
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 26 April 2018, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring IT Support in the job title.

1 134 (67.34%) Windows
2 89 (44.72%) Microsoft
3 80 (40.20%) Microsoft Office
4 77 (38.69%) Active Directory
5 65 (32.66%) Windows Server
6 43 (21.61%) Windows 7
7 42 (21.11%) Office 365
8 39 (19.60%) Problem-Solving
9 38 (19.10%) Windows 10
10 35 (17.59%) MS Exchange
11 33 (16.58%) ITIL
12 31 (15.58%) Firewall
12 31 (15.58%) DNS
13 29 (14.57%) VMware
14 28 (14.07%) TCP/IP
15 27 (13.57%) DHCP
16 26 (13.07%) Windows Server 2008
17 24 (12.06%) SQL Server
18 23 (11.56%) SQL
19 22 (11.06%) LAN
19 22 (11.06%) Self-Motivation
20 21 (10.55%) Driving Licence
21 20 (10.05%) Degree
22 19 (9.55%) Citrix
22 19 (9.55%) Hyper-V
23 18 (9.05%) Windows Server 2012
23 18 (9.05%) Linux
24 17 (8.54%) ERP
24 17 (8.54%) WAN
25 16 (8.04%) Windows 8

IT Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (17.59%) MS Exchange
2 10 (5.03%) Exchange Server 2010
3 6 (3.02%) Skype for Business
4 5 (2.51%) Exchange Server 2013
5 4 (2.01%) Exchange Server 2007
5 4 (2.01%) SharePoint
6 3 (1.51%) Apache
7 2 (1.01%) IIS
8 1 (0.50%) nginx
Applications
1 80 (40.20%) Microsoft Office
2 5 (2.51%) Photoshop
3 3 (1.51%) Microsoft Excel
4 1 (0.50%) Microsoft PowerPoint
4 1 (0.50%) MS Visio
4 1 (0.50%) Spreadsheet
Business Applications
1 6 (3.02%) Oracle ERP
2 4 (2.01%) SAP Business One
3 1 (0.50%) Infor M3
3 1 (0.50%) Orchard Housing
Cloud Services
1 42 (21.11%) Office 365
2 9 (4.52%) Microsoft Azure
3 4 (2.01%) Google Analytics
3 4 (2.01%) Mimecast
4 3 (1.51%) Amazon AWS
5 1 (0.50%) G Suite
Communications & Networking
1 31 (15.58%) DNS
1 31 (15.58%) Firewall
2 28 (14.07%) TCP/IP
3 27 (13.57%) DHCP
4 22 (11.06%) LAN
5 17 (8.54%) WAN
6 16 (8.04%) SAN
7 15 (7.54%) VPN
8 11 (5.53%) VLAN
9 8 (4.02%) ADSL
9 8 (4.02%) NAS
9 8 (4.02%) VoIP
10 7 (3.52%) Structured Cabling
11 6 (3.02%) Wi-Fi
12 4 (2.01%) Skype
12 4 (2.01%) SMS
13 3 (1.51%) Network Security
13 3 (1.51%) PBX
14 2 (1.01%) IMAP
14 2 (1.01%) Internet
Database & Business Intelligence
1 24 (12.06%) SQL Server
2 6 (3.02%) Crystal Reports
3 3 (1.51%) MySQL
3 3 (1.51%) Relational Database
4 2 (1.01%) Amazon RDS
4 2 (1.01%) GIS
4 2 (1.01%) SQL Server 2005
4 2 (1.01%) SQL Server 2008
4 2 (1.01%) SQL Server 2014
5 1 (0.50%) Data Warehouse
5 1 (0.50%) Geospatial Data
Development Applications
1 2 (1.01%) JIRA
2 1 (0.50%) Git (software)
General
1 7 (3.52%) Finance
2 6 (3.02%) Manufacturing
2 6 (3.02%) Telecoms
3 3 (1.51%) Advertising
3 3 (1.51%) Electronics
4 2 (1.01%) German Language
4 2 (1.01%) Legal
4 2 (1.01%) Pharmaceutical
5 1 (0.50%) Billing
5 1 (0.50%) French Language
5 1 (0.50%) Front Office
5 1 (0.50%) Law
5 1 (0.50%) Retail
Libraries, Frameworks & Software Standards
1 3 (1.51%) LDAP
1 3 (1.51%) Web Services
2 2 (1.01%) CSS
2 2 (1.01%) Flash
2 2 (1.01%) HTML
3 1 (0.50%) .NET
3 1 (0.50%) COM
3 1 (0.50%) J2EE
3 1 (0.50%) jQuery
3 1 (0.50%) LAMP
3 1 (0.50%) MAPI
3 1 (0.50%) Middleware
Miscellaneous
1 22 (11.06%) Self-Motivation
2 21 (10.55%) Driving Licence
3 15 (7.54%) Fat Client
3 15 (7.54%) Thin Client
4 10 (5.03%) Data Centre
5 4 (2.01%) CCTV
5 4 (2.01%) Computer Science
6 3 (1.51%) Analytical Skills
6 3 (1.51%) Enterprise Software
6 3 (1.51%) Management Information System
7 2 (1.01%) Blackberry
7 2 (1.01%) EMC VMAX
7 2 (1.01%) NHS
8 1 (0.50%) AS400
8 1 (0.50%) BYOD
8 1 (0.50%) CMDB
8 1 (0.50%) iPhone
8 1 (0.50%) Linux Command Line
8 1 (0.50%) User Experience
8 1 (0.50%) Video Conferencing
Operating Systems
1 134 (67.34%) Windows
2 65 (32.66%) Windows Server
3 43 (21.61%) Windows 7
4 38 (19.10%) Windows 10
5 26 (13.07%) Windows Server 2008
6 18 (9.05%) Linux
6 18 (9.05%) Windows Server 2012
7 16 (8.04%) Windows 8
8 11 (5.53%) Windows XP
9 5 (2.51%) Mac OS X
10 4 (2.01%) Android
11 3 (1.51%) Apple iOS
12 1 (0.50%) Debian
12 1 (0.50%) Mac OS
12 1 (0.50%) Ubuntu
12 1 (0.50%) Unix
12 1 (0.50%) Windows Server 2003
12 1 (0.50%) Windows Vista
Processes & Methodologies
1 39 (19.60%) Problem-Solving
2 33 (16.58%) ITIL
3 17 (8.54%) ERP
4 11 (5.53%) Agile Software Development
4 11 (5.53%) Disaster Recovery
4 11 (5.53%) Kalman Filter
4 11 (5.53%) Service Delivery
4 11 (5.53%) Web Development
5 9 (4.52%) Web Filtering
6 8 (4.02%) Asset Management
7 7 (3.52%) Service Management
8 6 (3.02%) Incident Management
9 5 (2.51%) ITSM
10 4 (2.01%) Analytics
10 4 (2.01%) B2B
10 4 (2.01%) Business Intelligence
10 4 (2.01%) Information Security
10 4 (2.01%) Problem Management
11 3 (1.51%) Change Control
11 3 (1.51%) Root Cause Analysis
Programming Languages
1 23 (11.56%) SQL
2 4 (2.01%) PowerShell
3 2 (1.01%) VBScript
4 1 (0.50%) C
4 1 (0.50%) C#
4 1 (0.50%) Java
4 1 (0.50%) JavaScript
4 1 (0.50%) Shell Script
4 1 (0.50%) VB.NET
Qualifications
1 20 (10.05%) Degree
2 13 (6.53%) MCP
2 13 (6.53%) Microsoft Certification
3 9 (4.52%) MCSA
4 5 (2.51%) CCNA
4 5 (2.51%) Cisco Certification
5 4 (2.01%) A+ Certification
5 4 (2.01%) DBS Check
5 4 (2.01%) Network+ Certification
6 3 (1.51%) ITIL Certification
6 3 (1.51%) MCITP
6 3 (1.51%) MCSE
6 3 (1.51%) MCTS
6 3 (1.51%) Security Cleared
7 2 (1.01%) CCNP
7 2 (1.01%) Computer Science Degree
7 2 (1.01%) SC Cleared
7 2 (1.01%) VMware Certified Professional (VCP)
8 1 (0.50%) DV Cleared
8 1 (0.50%) Numerate Degree
Quality Assurance & Compliance
1 16 (8.04%) SLA
2 4 (2.01%) ISO/IEC 27001
3 2 (1.01%) ISO 9001
3 2 (1.01%) ISO/IEC 20000
4 1 (0.50%) PMO
4 1 (0.50%) QA
System Software
1 77 (38.69%) Active Directory
2 19 (9.55%) Hyper-V
3 16 (8.04%) VMware Infrastructure
4 4 (2.01%) VMware ESXi
5 3 (1.51%) vSphere
6 2 (1.01%) Virtual Machines
6 2 (1.01%) XenApp
7 1 (0.50%) Docker
7 1 (0.50%) iptables
7 1 (0.50%) NFS
7 1 (0.50%) Samba
7 1 (0.50%) Virtual Servers
Systems Management
1 5 (2.51%) SCCM
2 3 (1.51%) Backup Exec
3 2 (1.01%) SCOM
3 2 (1.01%) WSUS
4 1 (0.50%) Ansible
4 1 (0.50%) Kubernetes
4 1 (0.50%) Nagios
4 1 (0.50%) Norton AntiVirus
4 1 (0.50%) Opscode Chef
4 1 (0.50%) Puppet
4 1 (0.50%) Single Sign-On
Vendors
1 89 (44.72%) Microsoft
2 29 (14.57%) VMware
3 19 (9.55%) Citrix
4 15 (7.54%) Intel
5 13 (6.53%) Cisco
6 12 (6.03%) HP
7 11 (5.53%) SAP
8 9 (4.52%) Avaya
9 7 (3.52%) Oracle
9 7 (3.52%) WatchGuard
10 6 (3.02%) Dell
11 4 (2.01%) Google
11 4 (2.01%) Symantec
11 4 (2.01%) Veeam
12 3 (1.51%) Apple
13 2 (1.01%) CA
13 2 (1.01%) CommVault
13 2 (1.01%) EMC
13 2 (1.01%) FalconStor
13 2 (1.01%) McAfee