Period
to 22 July 2018

The median annual salary for an IT Support was £27,500 in advertised job vacancies in the East of England during the 6 months to 22 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
England > East of England
6 months to
22 Jul 2018
Same period 2017 Same period 2016
Rank 174 163 200
Rank change year-on-year -11 +37 +3
Permanent jobs requiring an IT Support 193 239 199
As % of all permanent IT jobs advertised in the East of England 1.62% 1.92% 1.41%
As % of the Job Titles category 1.67% 1.97% 1.47%
Number of salaries quoted 172 220 199
East of England median annual salary £27,500 £26,000 £26,500
Median salary % change year-on-year +5.77% -1.89% +10.42%
10th Percentile £20,500 £18,500 £18,500
90th Percentile £39,900 £38,750 £36,300
England median annual salary £27,500 £26,500 £27,500
% change year-on-year +3.77% -3.64% +5.77%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 11,565 12,108 13,583
% of permanent IT jobs with a recognized job title 96.78% 97.03% 96.16%
Number of salaries quoted 8,832 9,771 11,287
East of England median annual salary £46,056 £45,000 £44,500
Median salary % change year-on-year +2.35% +1.12% +4.71%
10th Percentile £26,250 £26,000 £25,500
90th Percentile £71,250 £67,500 £67,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

IT Support
Job Vacancy Trend in the East of England

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for IT Support in the East of England

IT Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in the East of England.

Salary trend for IT Support in the East of England

IT Support
Salary Histogram in the East of England

The salary distribution of IT jobs citing IT Support in the East of England over the 6 months to 22 July 2018.

Salary histogram for IT Support in the East of England

IT Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the East of England region over the 6 months to 22 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -29 68 £25,750 -6.36% 21
Essex +45 43 £32,000 +30.61% 16
Cambridgeshire -19 32 £27,500 - 12
Bedfordshire +16 30 £34,190 +35.40% 3
Suffolk -1 13 £23,250 +29.17% 5
Norfolk +8 7 £30,000 +29.14% 3
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 22 July 2018, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring IT Support in the job title.

1 127 (65.80%) Windows
2 107 (55.44%) Active Directory
3 106 (54.92%) Microsoft
4 72 (37.31%) Microsoft Office
5 67 (34.72%) Windows 7
6 63 (32.64%) Windows 10
7 57 (29.53%) Office 365
8 56 (29.02%) Windows Server
9 44 (22.80%) MS Exchange
10 35 (18.13%) TCP/IP
11 34 (17.62%) ITIL
11 34 (17.62%) Problem-Solving
12 33 (17.10%) DNS
13 28 (14.51%) DHCP
13 28 (14.51%) Self-Motivation
14 26 (13.47%) Windows Server 2008
15 24 (12.44%) VMware
16 23 (11.92%) SQL
16 23 (11.92%) Windows Server 2012
17 22 (11.40%) VPN
17 22 (11.40%) Degree
18 21 (10.88%) Driving Licence
19 20 (10.36%) SQL Server
19 20 (10.36%) Finance
20 19 (9.84%) Firewall
21 18 (9.33%) WAN
21 18 (9.33%) Microsoft Certification
22 17 (8.81%) LAN
22 17 (8.81%) MCP
23 16 (8.29%) Citrix

IT Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 44 (22.80%) MS Exchange
2 8 (4.15%) Skype for Business
3 5 (2.59%) Exchange Server 2010
3 5 (2.59%) Exchange Server 2013
4 4 (2.07%) Exchange Server 2007
5 3 (1.55%) IIS
5 3 (1.55%) SharePoint
6 2 (1.04%) Office Communications Server
7 1 (0.52%) Apache
7 1 (0.52%) Exchange Server 2003
Applications
1 72 (37.31%) Microsoft Office
2 1 (0.52%) Acrobat
2 1 (0.52%) AutoCAD
Business Applications
1 6 (3.11%) SAP Business One
2 4 (2.07%) NetSuite
3 1 (0.52%) Dynamics AX
3 1 (0.52%) Infor M3
3 1 (0.52%) Orchard Housing
3 1 (0.52%) SystmOne
Cloud Services
1 57 (29.53%) Office 365
2 10 (5.18%) Microsoft Azure
3 4 (2.07%) Amazon AWS
4 2 (1.04%) Mimecast
5 1 (0.52%) Azure Active Directory
5 1 (0.52%) Cloud Computing
5 1 (0.52%) OneDrive
5 1 (0.52%) Oracle CX
Communications & Networking
1 35 (18.13%) TCP/IP
2 33 (17.10%) DNS
3 28 (14.51%) DHCP
4 22 (11.40%) VPN
5 19 (9.84%) Firewall
6 18 (9.33%) WAN
7 17 (8.81%) LAN
8 10 (5.18%) SAN
9 6 (3.11%) Skype
9 6 (3.11%) VLAN
9 6 (3.11%) VoIP
10 5 (2.59%) Wi-Fi
11 4 (2.07%) Network Security
12 3 (1.55%) NAS
12 3 (1.55%) SMS
12 3 (1.55%) Wireless
13 2 (1.04%) ADSL
13 2 (1.04%) FTP
13 2 (1.04%) MPLS
13 2 (1.04%) SMTP
Database & Business Intelligence
1 20 (10.36%) SQL Server
2 5 (2.59%) SQL Server 2008
3 4 (2.07%) SQL Server 2005
3 4 (2.07%) SQL Server 2014
4 3 (1.55%) Relational Database
5 2 (1.04%) Crystal Reports
5 2 (1.04%) MySQL
6 1 (0.52%) Geospatial Data
6 1 (0.52%) GIS
Development Applications
1 1 (0.52%) Visual Studio
General
1 20 (10.36%) Finance
2 10 (5.18%) Telecoms
3 9 (4.66%) Retail
4 8 (4.15%) Manufacturing
5 4 (2.07%) Advertising
5 4 (2.07%) Banking
5 4 (2.07%) French Language
6 2 (1.04%) Electronics
6 2 (1.04%) German Language
6 2 (1.04%) Legal
6 2 (1.04%) Local Government
6 2 (1.04%) Marketing
6 2 (1.04%) Pharmaceutical
7 1 (0.52%) Automotive
7 1 (0.52%) Military
Libraries, Frameworks & Software Standards
1 4 (2.07%) Flash
2 3 (1.55%) Web Services
3 2 (1.04%) CSS
3 2 (1.04%) HTML
4 1 (0.52%) MAPI
Miscellaneous
1 28 (14.51%) Self-Motivation
2 21 (10.88%) Driving Licence
3 11 (5.70%) Data Centre
4 4 (2.07%) CMDB
4 4 (2.07%) EMC VMAX
5 3 (1.55%) CCTV
5 3 (1.55%) Enterprise Software
5 3 (1.55%) Management Information System
6 2 (1.04%) Analytical Skills
6 2 (1.04%) Apple TV
6 2 (1.04%) Computer Science
6 2 (1.04%) Mobile App
7 1 (0.52%) AS400
7 1 (0.52%) BYOD
7 1 (0.52%) Fat Client
7 1 (0.52%) iSeries
7 1 (0.52%) NHS
7 1 (0.52%) Thin Client
7 1 (0.52%) User Experience
7 1 (0.52%) Video Conferencing
Operating Systems
1 127 (65.80%) Windows
2 67 (34.72%) Windows 7
3 63 (32.64%) Windows 10
4 56 (29.02%) Windows Server
5 26 (13.47%) Windows Server 2008
6 23 (11.92%) Windows Server 2012
7 13 (6.74%) Linux
8 12 (6.22%) Windows 8
9 9 (4.66%) Windows XP
10 4 (2.07%) Android
10 4 (2.07%) Apple iOS
11 3 (1.55%) Mac OS X
12 1 (0.52%) Mac OS
Processes & Methodologies
1 34 (17.62%) ITIL
1 34 (17.62%) Problem-Solving
2 8 (4.15%) Cybersecurity
2 8 (4.15%) ERP
3 7 (3.63%) Agile Software Development
3 7 (3.63%) CRM
4 6 (3.11%) E-Commerce
4 6 (3.11%) Ticket Management
5 5 (2.59%) Mentoring
5 5 (2.59%) Problem Management
6 4 (2.07%) Configuration Management
6 4 (2.07%) Disaster Recovery
6 4 (2.07%) Information Security
6 4 (2.07%) ITSM
6 4 (2.07%) Web Development
7 3 (1.55%) Business Analysis
7 3 (1.55%) Business Intelligence
7 3 (1.55%) Change Control
7 3 (1.55%) Incident Management
7 3 (1.55%) Workflow
Programming Languages
1 23 (11.92%) SQL
2 4 (2.07%) PowerShell
3 2 (1.04%) PHP
3 2 (1.04%) VBScript
Qualifications
1 22 (11.40%) Degree
2 18 (9.33%) Microsoft Certification
3 17 (8.81%) MCP
4 10 (5.18%) MCITP
5 9 (4.66%) A+ Certification
5 9 (4.66%) Network+ Certification
6 5 (2.59%) DBS Check
6 5 (2.59%) MCSE
6 5 (2.59%) MCTS
7 4 (2.07%) MCSA
8 3 (1.55%) CCNA
8 3 (1.55%) Cisco Certification
9 2 (1.04%) CCNP
9 2 (1.04%) CEH
9 2 (1.04%) CISMP
9 2 (1.04%) CISSP
9 2 (1.04%) CompTIA Security+
9 2 (1.04%) GIAC
9 2 (1.04%) VMware Certified Professional (VCP)
10 1 (0.52%) Computer Science Degree
Quality Assurance & Compliance
1 5 (2.59%) SLA
2 4 (2.07%) ISO/IEC 27001
3 2 (1.04%) ISO 9001
3 2 (1.04%) ISO/IEC 20000
4 1 (0.52%) QA
System Software
1 107 (55.44%) Active Directory
2 14 (7.25%) VMware Infrastructure
3 11 (5.70%) Hyper-V
4 8 (4.15%) vSphere
5 6 (3.11%) XenApp
6 4 (2.07%) VMware ESXi
7 3 (1.55%) Terminal Services
8 2 (1.04%) Virtual Servers
9 1 (0.52%) Virtual Machines
9 1 (0.52%) XenDesktop
Systems Management
1 4 (2.07%) Backup Exec
2 3 (1.55%) FortiGate
2 3 (1.55%) SCCM
3 2 (1.04%) Norton AntiVirus
4 1 (0.52%) SCOM
4 1 (0.52%) Single Sign-On
Vendors
1 106 (54.92%) Microsoft
2 24 (12.44%) VMware
3 16 (8.29%) Citrix
4 13 (6.74%) Cisco
5 7 (3.63%) Dell
5 7 (3.63%) HP
5 7 (3.63%) Oracle
5 7 (3.63%) SAP
6 6 (3.11%) Draytek
6 6 (3.11%) McAfee
7 5 (2.59%) Apple
7 5 (2.59%) Epicor
7 5 (2.59%) Sage
8 4 (2.07%) CA
8 4 (2.07%) CommVault
8 4 (2.07%) EMC
8 4 (2.07%) FalconStor
8 4 (2.07%) Hyperion
8 4 (2.07%) Infor
8 4 (2.07%) Symantec