Period
to 25 September 2021

The median annual salary for an IT Support was £28,500 in advertised job vacancies in the East of England during the 6 months to 25 September 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
England > East of England
6 months to
25 Sep 2021
Same period 2020 Same period 2019
Rank 131 74 109
Rank change year-on-year -57 +35 +50
Permanent jobs requiring an IT Support 105 63 193
As % of all permanent jobs advertised in the East of England 1.99% 3.26% 2.74%
As % of the Job Titles category 2.21% 3.41% 2.87%
Number of salaries quoted 93 59 184
10th Percentile £20,250 £22,822 £21,325
25th Percentile £22,000 £24,500 £22,938
Median annual salary (50th Percentile) £28,500 £27,500 £27,500
Median % change year-on-year +3.64% - -
75th Percentile £33,750 £39,000 £32,500
90th Percentile £37,500 £45,250 £33,750
England median annual salary £28,000 £30,000 £27,500
% change year-on-year -6.67% +9.09% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 4,758 1,845 6,725
% of permanent IT jobs with a recognized job title 90.16% 95.45% 95.34%
Number of salaries quoted 2,765 1,502 5,090
10th Percentile £26,750 £27,525 £25,500
25th Percentile £34,472 £36,250 £33,500
Median annual salary (50th Percentile) £47,500 £47,500 £46,000
Median % change year-on-year - +3.26% +2.22%
75th Percentile £62,500 £62,500 £60,000
90th Percentile £73,750 £80,000 £71,250
England median annual salary £55,500 £55,000 £51,644
% change year-on-year +0.91% +6.50% +3.29%

IT Support
Job Vacancy Trend in the East of England

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for IT Support in the East of England

IT Support
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing IT Support in the East of England.

Salary trend for IT Support in the East of England

IT Support
Salary Histogram in the East of England

Salary distribution for jobs citing IT Support in the East of England over the 6 months to 25 September 2021.

Salary histogram for IT Support in the East of England

IT Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the East of England region over the 6 months to 25 September 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -54 35 £27,500 -16.67% 7
Cambridgeshire -41 19 £24,500 +13.95% 15
Bedfordshire -19 16 £29,000 +19.59% 6
Essex -13 15 £28,500 -13.64% 5
Norfolk -10 11 £21,000 -17.65% 2
Suffolk -8 9 £31,000 +21.57% 7
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 25 September 2021, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring IT Support in the job title.

1 67 (63.81%) Windows
2 57 (54.29%) Microsoft 365
3 47 (44.76%) Social Skills
4 44 (41.90%) Windows 10
5 42 (40.00%) Active Directory
6 36 (34.29%) Microsoft
7 31 (29.52%) Microsoft Office
8 26 (24.76%) Windows Server
9 25 (23.81%) VMware
10 22 (20.95%) Hyper-V
10 22 (20.95%) Azure
11 20 (19.05%) Problem-Solving
12 19 (18.10%) Firewall
13 17 (16.19%) VMware Infrastructure
14 15 (14.29%) Driving Licence
14 15 (14.29%) ITIL
15 14 (13.33%) Windows Server 2012
15 14 (13.33%) Android
15 14 (13.33%) Veeam
16 13 (12.38%) Analytical Skills
16 13 (12.38%) TCP/IP
17 12 (11.43%) DHCP
17 12 (11.43%) LAN
17 12 (11.43%) WAN
17 12 (11.43%) DNS
18 11 (10.48%) Internet
18 11 (10.48%) MS Exchange
18 11 (10.48%) Migration
18 11 (10.48%) Azure Active Directory
18 11 (10.48%) Windows Server 2008

IT Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (10.48%) MS Exchange
2 9 (8.57%) SharePoint
3 8 (7.62%) IIS
4 1 (0.95%) Exchange Server 2010
4 1 (0.95%) Exchange Server 2013
Applications
1 31 (29.52%) Microsoft Office
2 7 (6.67%) Microsoft Excel
3 5 (4.76%) Photoshop
4 3 (2.86%) AutoCAD
Business Applications
1 1 (0.95%) NetSuite
Cloud Services
1 57 (54.29%) Microsoft 365
2 22 (20.95%) Azure
3 11 (10.48%) Azure Active Directory
4 8 (7.62%) AWS
5 4 (3.81%) SaaS
6 1 (0.95%) Dynamics 365
6 1 (0.95%) Google Workspace
6 1 (0.95%) OneDrive
6 1 (0.95%) Power Platform
Communications & Networking
1 19 (18.10%) Firewall
2 13 (12.38%) TCP/IP
3 12 (11.43%) DHCP
3 12 (11.43%) DNS
3 12 (11.43%) LAN
3 12 (11.43%) WAN
4 11 (10.48%) Internet
5 9 (8.57%) Wireless
6 8 (7.62%) VLAN
7 6 (5.71%) NAS
7 6 (5.71%) Wi-Fi
8 5 (4.76%) ADSL
8 5 (4.76%) MPLS
8 5 (4.76%) VPN
9 4 (3.81%) Cisco IOS
9 4 (3.81%) Remote Desktop
9 4 (3.81%) VoIP
10 3 (2.86%) Network Security
11 2 (1.90%) IP Telephony
11 2 (1.90%) SAN
Database & Business Intelligence
1 1 (0.95%) Power BI
1 1 (0.95%) SQL Server
1 1 (0.95%) SQL Server Analysis Services
1 1 (0.95%) SQL Server Integration Services
1 1 (0.95%) SQL Server Reporting Services
Development Applications
1 5 (4.76%) VSS/SourceSafe
General
1 47 (44.76%) Social Skills
2 13 (12.38%) Analytical Skills
3 8 (7.62%) Pharmaceutical
4 7 (6.67%) Finance
5 5 (4.76%) Manufacturing
6 4 (3.81%) Automotive
7 3 (2.86%) Publishing
8 2 (1.90%) Italian Language
8 2 (1.90%) Organisational Skills
8 2 (1.90%) Telecoms
9 1 (0.95%) Back Office
9 1 (0.95%) French Language
9 1 (0.95%) Law
9 1 (0.95%) Public Sector
9 1 (0.95%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (0.95%) .NET
1 1 (0.95%) ASP.NET
1 1 (0.95%) ASP.NET Web Forms
Miscellaneous
1 15 (14.29%) Driving Licence
2 8 (7.62%) Self-Motivation
3 6 (5.71%) Mobile Computing
4 4 (3.81%) Management Information System
5 3 (2.86%) iPad
5 3 (2.86%) iPhone
5 3 (2.86%) Video Conferencing
6 2 (1.90%) Data Structures
7 1 (0.95%) Biotechnology
7 1 (0.95%) CMDB
7 1 (0.95%) Fat Client
7 1 (0.95%) Hedge funds
7 1 (0.95%) Housing Association
7 1 (0.95%) Life Science
7 1 (0.95%) NHS
7 1 (0.95%) Thin Client
Operating Systems
1 67 (63.81%) Windows
2 44 (41.90%) Windows 10
3 26 (24.76%) Windows Server
4 14 (13.33%) Android
4 14 (13.33%) Windows Server 2012
5 11 (10.48%) Windows Server 2008
5 11 (10.48%) Windows Server 2016
5 11 (10.48%) Windows Server 2019
6 8 (7.62%) Windows 7
6 8 (7.62%) Windows 8
7 7 (6.67%) Windows XP
8 4 (3.81%) Apple iOS
8 4 (3.81%) Linux
8 4 (3.81%) Mac OS X
9 2 (1.90%) Unix
9 2 (1.90%) Windows Server 2003
10 1 (0.95%) Mac OS
10 1 (0.95%) SUSE Linux Enterprise Server
10 1 (0.95%) Ubuntu
Processes & Methodologies
1 20 (19.05%) Problem-Solving
2 15 (14.29%) ITIL
3 11 (10.48%) Migration
4 9 (8.57%) Incident Management
4 9 (8.57%) Service Delivery
5 8 (7.62%) Service Management
6 7 (6.67%) Presales
7 6 (5.71%) Inventory Management
7 6 (5.71%) Mentoring
8 5 (4.76%) Data Migration
8 5 (4.76%) ERP
8 5 (4.76%) Infrastructure Engineering
8 5 (4.76%) Mathematics
8 5 (4.76%) Time Management
9 4 (3.81%) Cybersecurity
9 4 (3.81%) Disruptive Innovation
9 4 (3.81%) Fintech
9 4 (3.81%) Project Management
10 3 (2.86%) Creative Problem-Solving
10 3 (2.86%) Customer-Centricity
Programming Languages
1 5 (4.76%) C
1 5 (4.76%) PowerShell
1 5 (4.76%) SQL
2 1 (0.95%) C#
2 1 (0.95%) T-SQL
Qualifications
1 7 (6.67%) MCSA
1 7 (6.67%) Microsoft Certification
2 5 (4.76%) MCSE
3 4 (3.81%) Degree
4 3 (2.86%) DBS Check
5 2 (1.90%) Computer Science Degree
5 2 (1.90%) ITIL Certification
6 1 (0.95%) HNC
6 1 (0.95%) HND
6 1 (0.95%) MCP
Quality Assurance & Compliance
1 8 (7.62%) SLA
2 1 (0.95%) GxP
2 1 (0.95%) QA
2 1 (0.95%) Sarbanes-Oxley
System Software
1 42 (40.00%) Active Directory
2 22 (20.95%) Hyper-V
3 17 (16.19%) VMware Infrastructure
4 4 (3.81%) XenApp
5 3 (2.86%) vSphere
6 1 (0.95%) Citrix Hypervisor
6 1 (0.95%) Microsoft Virtual Server
6 1 (0.95%) Virtual Desktop
6 1 (0.95%) Virtual Machines
6 1 (0.95%) Virtual Servers
6 1 (0.95%) VMware ESXi
6 1 (0.95%) XenDesktop
Systems Management
1 5 (4.76%) Microsoft Intune
2 3 (2.86%) SCCM
3 1 (0.95%) Jamf Pro
3 1 (0.95%) Microsoft Data Protection Manager
3 1 (0.95%) SolarWinds Orion
3 1 (0.95%) vCenter Server
Vendors
1 36 (34.29%) Microsoft
2 25 (23.81%) VMware
3 14 (13.33%) Veeam
4 8 (7.62%) Apple
4 8 (7.62%) Citrix
5 6 (5.71%) CommVault
5 6 (5.71%) Veritas
6 5 (4.76%) Cisco
7 2 (1.90%) Epicor
7 2 (1.90%) JD Edwards
7 2 (1.90%) Sophos
8 1 (0.95%) Dell
8 1 (0.95%) Google
8 1 (0.95%) SolarWinds