Period
to 20 July 2017

The median annual salary for an IT Support was £26,000 in advertised job vacancies in the East of England during the 6 months to 20 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
England > East of England
6 months to
20 Jul 2017
Same period 2016 Same period 2015
Rank 156 199 200
Rank change year-on-year +43 +1 -31
Permanent jobs requiring an IT Support 238 197 232
As % of all permanent IT jobs advertised in the East of England 1.92% 1.39% 1.45%
As % of the Job Titles category 1.98% 1.45% 1.49%
Number of salaries quoted 219 199 226
East of England median annual salary £26,000 £26,500 £24,000
Median salary % change year-on-year -1.89% +10.42% -4.95%
10th Percentile £18,500 £18,500 £18,000
90th Percentile £38,750 £36,000 £38,125
England median annual salary £26,500 £27,500 £26,000
% change year-on-year -3.64% +5.77% -

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the East of England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
East of England
Permanent job vacancies with a job title containing a recognized job role 11999 13622 15521
As % of all permanent IT job vacancies advertised in the East of England 96.81% 95.98% 97.25%
Number of salaries quoted 9681 11306 12704
East of England median annual salary £45,000 £44,500 £42,500
Median salary % change year-on-year +1.12% +4.71% +4.94%
10th Percentile £26,000 £25,500 £25,000
90th Percentile £67,500 £67,500 £65,000
England median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

IT Support
Job Vacancy Trend in the East of England

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for IT Support in the East of England

IT Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in the East of England.

Salary trend for IT Support in the East of England

IT Support
Salary Histogram in the East of England

The salary distribution of IT jobs citing IT Support in the East of England over the 6 months to 20 July 2017.

Salary histogram for IT Support in the East of England

IT Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the East of England region over the 6 months to 20 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +22 99 £27,500 +3.77% 3
Cambridgeshire +16 56 £27,500 +5.77% 4
Essex -11 30 £24,500 -7.55% 1
Bedfordshire +26 23 £25,000 -26.47% 3
Suffolk +6 16 £18,000 -21.74%
Norfolk -8 14 £23,231 +8.05%
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 20 July 2017, IT Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring IT Support in the job title.

1 174 (73.11%) Windows
2 121 (50.84%) Microsoft
3 117 (49.16%) Active Directory
4 94 (39.50%) Windows Server
5 87 (36.55%) MS Exchange
6 73 (30.67%) Office 365
7 72 (30.25%) Windows 7
8 69 (28.99%) Microsoft Office
9 56 (23.53%) Windows 10
10 54 (22.69%) Windows Server 2008
11 51 (21.43%) Firewall
12 44 (18.49%) Windows Server 2012
13 42 (17.65%) ITIL
14 41 (17.23%) Microsoft Certification
15 40 (16.81%) VMware
16 39 (16.39%) TCP/IP
17 37 (15.55%) Driving Licence
18 35 (14.71%) MCP
19 29 (12.18%) Citrix
20 27 (11.34%) Cisco
20 27 (11.34%) DNS
21 25 (10.50%) DHCP
22 22 (9.24%) HP
22 22 (9.24%) Linux
22 22 (9.24%) Degree
23 21 (8.82%) SQL
24 20 (8.40%) Cisco Certification
24 20 (8.40%) CCNA
25 19 (7.98%) A+ Certification
25 19 (7.98%) MCSA

IT Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 87 (36.55%) MS Exchange
2 17 (7.14%) Exchange Server 2010
3 13 (5.46%) SharePoint
4 9 (3.78%) Skype for Business
5 7 (2.94%) Exchange Server 2007
6 4 (1.68%) Blackberry Enterprise Server
6 4 (1.68%) Exchange Server 2003
6 4 (1.68%) IIS
7 2 (0.84%) Exchange Server 2013
8 1 (0.42%) Apache Spark
8 1 (0.42%) nginx
Applications
1 69 (28.99%) Microsoft Office
2 8 (3.36%) Microsoft Excel
3 4 (1.68%) Microsoft PowerPoint
4 3 (1.26%) Adobe Premiere
4 3 (1.26%) Inkscape
4 3 (1.26%) Photoshop
5 2 (0.84%) Spreadsheet
Business Applications
1 5 (2.10%) Dynamics AX
2 3 (1.26%) Dynamics NAV
2 3 (1.26%) SAP CRM
3 2 (0.84%) Dynamics CRM
4 1 (0.42%) Orchard Housing
4 1 (0.42%) Remedy ITSM
4 1 (0.42%) SAP MM
Cloud Services
1 73 (30.67%) Office 365
2 11 (4.62%) Microsoft Azure
3 7 (2.94%) Cloud Computing
4 4 (1.68%) Amazon AWS
5 2 (0.84%) Google Cloud Platform
6 1 (0.42%) Amazon EMR
6 1 (0.42%) Amazon Kinesis
6 1 (0.42%) G Suite
6 1 (0.42%) Google Drive
6 1 (0.42%) IaaS
6 1 (0.42%) OneDrive
6 1 (0.42%) SaaS
Communications & Networking
1 51 (21.43%) Firewall
2 39 (16.39%) TCP/IP
3 27 (11.34%) DNS
4 25 (10.50%) DHCP
5 17 (7.14%) LAN
6 14 (5.88%) Internet
6 14 (5.88%) VPN
7 11 (4.62%) SAN
7 11 (4.62%) Skype
7 11 (4.62%) Wireless
8 10 (4.20%) Wi-Fi
9 8 (3.36%) Remote Desktop
9 8 (3.36%) VoIP
10 7 (2.94%) Unified Communications
10 7 (2.94%) WAN
11 4 (1.68%) PBX
12 3 (1.26%) MPLS
12 3 (1.26%) VLAN
13 2 (0.84%) IMAP
13 2 (0.84%) NAS
Database & Business Intelligence
1 15 (6.30%) SQL Server
2 1 (0.42%) Amazon Redshift
2 1 (0.42%) Apache Hive
2 1 (0.42%) Big Data
2 1 (0.42%) Crystal Reports
2 1 (0.42%) Hadoop
2 1 (0.42%) Impala
2 1 (0.42%) Oracle Reports
2 1 (0.42%) Redis
2 1 (0.42%) Relational Database
Development Applications
1 4 (1.68%) JIRA
General
1 15 (6.30%) Finance
2 12 (5.04%) Retail
3 9 (3.78%) Telecoms
4 8 (3.36%) Manufacturing
5 5 (2.10%) Law
5 5 (2.10%) Pharmaceutical
6 3 (1.26%) Electronics
6 3 (1.26%) Legal
7 2 (0.84%) Advertising
7 2 (0.84%) Billing
7 2 (0.84%) Spanish Language
8 1 (0.42%) Games
8 1 (0.42%) Turkish Language
Libraries, Frameworks & Software Standards
1 3 (1.26%) .NET
1 3 (1.26%) ASP.NET
2 1 (0.42%) HTML
2 1 (0.42%) scikit-learn
2 1 (0.42%) TensorFlow
2 1 (0.42%) Web Services
Miscellaneous
1 37 (15.55%) Driving Licence
2 8 (3.36%) Analytical Skills
3 7 (2.94%) HP Storage
4 5 (2.10%) Computer Science
4 5 (2.10%) iPad
4 5 (2.10%) Management Information System
4 5 (2.10%) Video Conferencing
5 4 (1.68%) Blackberry
6 3 (1.26%) 3D Printing
6 3 (1.26%) CCTV
6 3 (1.26%) Client/Server
7 2 (0.84%) Clustering
7 2 (0.84%) Foreign Exchange (FX)
7 2 (0.84%) iPhone
7 2 (0.84%) PDA
7 2 (0.84%) Smartphone
8 1 (0.42%) CMDB
8 1 (0.42%) Data Centre
8 1 (0.42%) EPoS
8 1 (0.42%) Wiki
Operating Systems
1 174 (73.11%) Windows
2 94 (39.50%) Windows Server
3 72 (30.25%) Windows 7
4 56 (23.53%) Windows 10
5 54 (22.69%) Windows Server 2008
6 44 (18.49%) Windows Server 2012
7 22 (9.24%) Linux
8 17 (7.14%) Windows XP
9 14 (5.88%) Windows 8
10 8 (3.36%) Windows Server 2003
11 5 (2.10%) Android
11 5 (2.10%) Mac OS X
12 4 (1.68%) Apple iOS
12 4 (1.68%) Kali Linux
12 4 (1.68%) Unix
13 3 (1.26%) CentOS
13 3 (1.26%) Mac OS
14 2 (0.84%) Red Hat Enterprise Linux
14 2 (0.84%) Ubuntu
14 2 (0.84%) Windows Vista
Processes & Methodologies
1 42 (17.65%) ITIL
2 13 (5.46%) Change Management
2 13 (5.46%) Incident Management
3 11 (4.62%) CRM
3 11 (4.62%) Problem Management
4 10 (4.20%) Migration
5 9 (3.78%) Mentoring
6 8 (3.36%) Line Management
7 7 (2.94%) Asset Management
7 7 (2.94%) Service Management
8 6 (2.52%) IT Strategy
8 6 (2.52%) Project Management
8 6 (2.52%) Service Delivery
9 5 (2.10%) Customer Engagement
9 5 (2.10%) Mathematics
9 5 (2.10%) Mobile Device Management
9 5 (2.10%) Network Monitoring
10 4 (1.68%) Data Protection
10 4 (1.68%) Document Management
10 4 (1.68%) Open Source
Programming Languages
1 21 (8.82%) SQL
2 5 (2.10%) C#
3 3 (1.26%) Java
3 3 (1.26%) PHP
4 1 (0.42%) C
4 1 (0.42%) JavaScript
4 1 (0.42%) PL/SQL
4 1 (0.42%) PowerShell
Qualifications
1 41 (17.23%) Microsoft Certification
2 35 (14.71%) MCP
3 22 (9.24%) Degree
4 20 (8.40%) CCNA
4 20 (8.40%) Cisco Certification
5 19 (7.98%) A+ Certification
5 19 (7.98%) MCSA
6 17 (7.14%) MCSE
7 14 (5.88%) MCTS
8 11 (4.62%) Security Cleared
9 9 (3.78%) SC Cleared
10 5 (2.10%) Network+ Certification
11 4 (1.68%) ITIL Certification
11 4 (1.68%) Numerate Degree
11 4 (1.68%) NVQ Level 3
12 3 (1.26%) VTSP
13 2 (0.84%) MCITP
14 1 (0.42%) CCNP
14 1 (0.42%) CTC Cleared
14 1 (0.42%) Six Sigma Yellow Belt
Quality Assurance & Compliance
1 10 (4.20%) SLA
2 2 (0.84%) QA
3 1 (0.42%) GDPR
System Software
1 117 (49.16%) Active Directory
2 18 (7.56%) Hyper-V
2 18 (7.56%) VMware Infrastructure
3 15 (6.30%) XenApp
4 7 (2.94%) XenDesktop
5 6 (2.52%) Firmware
5 6 (2.52%) VMware ESXi
6 3 (1.26%) Terminal Services
7 2 (0.84%) Virtual Machines
8 1 (0.42%) Citrix Presentation Server
8 1 (0.42%) vSphere
8 1 (0.42%) XenServer
Systems Management
1 11 (4.62%) Backup Exec
2 6 (2.52%) SCCM
3 5 (2.10%) AirWatch
3 5 (2.10%) Cisco CUCM
3 5 (2.10%) Cisco UCCX
4 4 (1.68%) Norton AntiVirus
5 3 (1.26%) cPanel
5 3 (1.26%) Plesk
5 3 (1.26%) Systems Management Server (SMS)
6 2 (0.84%) WSUS
7 1 (0.42%) MAILsweeper
Vendors
1 121 (50.84%) Microsoft
2 40 (16.81%) VMware
3 29 (12.18%) Citrix
4 27 (11.34%) Cisco
5 22 (9.24%) HP
6 15 (6.30%) Veeam
7 12 (5.04%) Apple
8 8 (3.36%) SAP
9 7 (2.94%) Google
9 7 (2.94%) Symantec
10 6 (2.52%) JD Edwards
11 5 (2.10%) Mitel
11 5 (2.10%) Red Hat
11 5 (2.10%) WatchGuard
12 4 (1.68%) Facebook
13 3 (1.26%) Adobe
13 3 (1.26%) Sophos
14 2 (0.84%) Draytek
14 2 (0.84%) Juniper
14 2 (0.84%) ProCurve
East Anglia
EMBS Ltd
Salary: £35k - 37k per year + Benefits
Posted: 2 days ago
Bedford, Bedfordshire
ARC IT Recruitment Ltd
Salary: Up to £30K Plus Excellent Benefits
Posted: 6 days ago
Cambridge, Cambridgeshire
Nationwide People Ltd
Salary: £25000 - £32000 Per Annum + Good Benefits
Posted: 2 days ago
Watford
Hays Specialist Recruitment Ltd
Salary: £20000.00 - £23000.00 per annum
Posted: 7 days ago
Cambridge, Cambridgeshire
Oscar
Salary: £18000 - £25000 per annum + benefits
Posted: 6 days ago
Watford, Hertfordshire
CV Screen Ltd
Salary: £30k - 35k per year
Posted: 2 days ago
Cambridgeshire
Edward Carter Solutions
Salary: £40000 - £40001 per annum
Posted: 7 days ago
Billericay, Essex
Recruitment Genius
Posted: 5 days ago
Dunstable
Amazon
Posted: 7 days ago
Hemel Hempstead, Hertfordshire
D A I Europe Ltd
Salary: Up to £30,000 per annum commensurate with relevant experience
Posted: 18 days ago
Luton
Interquest - IQ Tech
Salary: £18000 - £25000 per annum + Benefits
Posted: 20 days ago
Cambridge
Bluetown Online LTD
Salary: £20000 - £30000 per annum
Posted: 24 days ago