Period
to 15 October 2018

The median annual salary for an IT Support was £28,000 in advertised job vacancies in the East of England during the 6 months to 15 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
England > East of England
6 months to
15 Oct 2018
Same period 2017 Same period 2016
Rank 139 154 176
Rank change year-on-year +15 +22 +18
Permanent jobs requiring an IT Support 229 234 204
As % of all permanent IT jobs advertised in the East of England 2.15% 2.02% 1.55%
As % of the Job Titles category 2.22% 2.08% 1.61%
Number of salaries quoted 200 220 190
East of England median annual salary £28,000 £27,500 £26,375
Median salary % change year-on-year +1.82% +4.27% +5.50%
10th Percentile £20,500 £18,500 £17,500
90th Percentile £40,000 £38,875 £42,500
England median annual salary £27,500 £27,000 £27,500
% change year-on-year +1.85% -1.82% +5.77%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 10,321 11,256 12,675
% of permanent IT jobs with a recognized job title 96.83% 97.06% 96.40%
Number of salaries quoted 7,863 9,253 10,576
East of England median annual salary £45,000 £45,000 £45,000
10th Percentile £25,750 £26,250 £25,000
90th Percentile £72,500 £67,500 £67,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

IT Support
Job Vacancy Trend in the East of England

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for IT Support in the East of England

IT Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in the East of England.

Salary trend for IT Support in the East of England

IT Support
Salary Histogram in the East of England

The salary distribution of IT jobs citing IT Support in the East of England over the 6 months to 15 October 2018.

Salary histogram for IT Support in the East of England

IT Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the East of England region over the 6 months to 15 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +21 109 £30,000 - 13
Cambridgeshire +8 41 £27,500 -10.57% 13
Essex +21 39 £28,500 +35.71% 15
Bedfordshire +1 21 £27,000 +1.89% 6
Norfolk +12 10 £24,250 +15.48% 2
Suffolk +6 9 £23,000 +24.32% 5
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 15 October 2018, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring IT Support in the job title.

1 152 (66.38%) Windows
2 131 (57.21%) Microsoft
3 128 (55.90%) Active Directory
4 85 (37.12%) Windows 7
5 83 (36.24%) Windows 10
6 80 (34.93%) Office 365
6 80 (34.93%) Microsoft Office
7 61 (26.64%) Windows Server
8 46 (20.09%) MS Exchange
9 42 (18.34%) ITIL
10 40 (17.47%) Windows Server 2008
10 40 (17.47%) Problem-Solving
11 37 (16.16%) DNS
12 35 (15.28%) DHCP
13 32 (13.97%) VMware
13 32 (13.97%) TCP/IP
14 28 (12.23%) Windows Server 2012
15 26 (11.35%) Self-Motivation
15 26 (11.35%) SQL
15 26 (11.35%) Firewall
16 21 (9.17%) VPN
17 19 (8.30%) Microsoft Certification
17 19 (8.30%) SQL Server
18 17 (7.42%) Driving Licence
18 17 (7.42%) Citrix
18 17 (7.42%) LAN
18 17 (7.42%) Finance
18 17 (7.42%) Retail
19 16 (6.99%) Hyper-V
19 16 (6.99%) Degree

IT Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 46 (20.09%) MS Exchange
2 10 (4.37%) Skype for Business
3 8 (3.49%) Exchange Server 2013
3 8 (3.49%) SharePoint
4 7 (3.06%) Exchange Server 2010
5 4 (1.75%) IIS
6 3 (1.31%) Exchange Server 2007
6 3 (1.31%) Office Communications Server
7 1 (0.44%) Apache
7 1 (0.44%) Exchange Server 2003
Applications
1 80 (34.93%) Microsoft Office
2 3 (1.31%) Photoshop
3 2 (0.87%) Microsoft Excel
4 1 (0.44%) Acrobat
4 1 (0.44%) AutoCAD
4 1 (0.44%) Microsoft PowerPoint
4 1 (0.44%) MS Visio
Business Applications
1 5 (2.18%) SAP Business One
2 4 (1.75%) NetSuite
3 3 (1.31%) Dynamics NAV
4 2 (0.87%) Dynamics CRM
5 1 (0.44%) Dynamics AX
5 1 (0.44%) SystmOne
Cloud Services
1 80 (34.93%) Office 365
2 13 (5.68%) Microsoft Azure
3 3 (1.31%) Amazon AWS
4 2 (0.87%) Mimecast
5 1 (0.44%) Azure Active Directory
5 1 (0.44%) Cloud Computing
5 1 (0.44%) OneDrive
5 1 (0.44%) Oracle CX
5 1 (0.44%) SaaS
Communications & Networking
1 37 (16.16%) DNS
2 35 (15.28%) DHCP
3 32 (13.97%) TCP/IP
4 26 (11.35%) Firewall
5 21 (9.17%) VPN
6 17 (7.42%) LAN
7 13 (5.68%) WAN
8 8 (3.49%) SAN
8 8 (3.49%) VLAN
9 7 (3.06%) Skype
9 7 (3.06%) Wireless
10 6 (2.62%) Intranet
10 6 (2.62%) IP Telephony
11 4 (1.75%) NetScaler
11 4 (1.75%) VoIP
11 4 (1.75%) Wi-Fi
12 3 (1.31%) NAS
12 3 (1.31%) SMTP
13 2 (0.87%) ADSL
13 2 (0.87%) Structured Cabling
Database & Business Intelligence
1 19 (8.30%) SQL Server
2 3 (1.31%) MySQL
2 3 (1.31%) SQL Server 2008
3 2 (0.87%) Crystal Reports
3 2 (0.87%) SQL Server 2005
3 2 (0.87%) SQL Server 2014
4 1 (0.44%) Geospatial Data
4 1 (0.44%) GIS
Development Applications
1 2 (0.87%) Ant
2 1 (0.44%) Visual Studio
General
1 17 (7.42%) Finance
1 17 (7.42%) Retail
2 7 (3.06%) Telecoms
3 6 (2.62%) French Language
3 6 (2.62%) Manufacturing
4 5 (2.18%) Publishing
5 4 (1.75%) Banking
6 3 (1.31%) Local Government
7 2 (0.87%) Advertising
7 2 (0.87%) Italian Language
7 2 (0.87%) Marketing
7 2 (0.87%) Pharmaceutical
7 2 (0.87%) Spanish Language
8 1 (0.44%) Automotive
8 1 (0.44%) Electronics
8 1 (0.44%) Front Office
8 1 (0.44%) German Language
8 1 (0.44%) Legal
8 1 (0.44%) Military
8 1 (0.44%) Multimedia
Libraries, Frameworks & Software Standards
1 4 (1.75%) HTML
2 3 (1.31%) CSS
3 2 (0.87%) Flash
4 1 (0.44%) .NET
4 1 (0.44%) MAPI
4 1 (0.44%) XML
Miscellaneous
1 26 (11.35%) Self-Motivation
2 17 (7.42%) Driving Licence
3 9 (3.93%) NHS
4 8 (3.49%) Management Information System
5 4 (1.75%) Data Centre
5 4 (1.75%) Smartphone
5 4 (1.75%) Video Conferencing
6 3 (1.31%) Analytical Skills
6 3 (1.31%) CMDB
6 3 (1.31%) Life Science
7 2 (0.87%) Apple TV
7 2 (0.87%) BYOD
7 2 (0.87%) CCTV
7 2 (0.87%) Computer Science
7 2 (0.87%) EMC VMAX
7 2 (0.87%) Mobile App
7 2 (0.87%) User Experience
8 1 (0.44%) Enterprise Software
Operating Systems
1 152 (66.38%) Windows
2 85 (37.12%) Windows 7
3 83 (36.24%) Windows 10
4 61 (26.64%) Windows Server
5 40 (17.47%) Windows Server 2008
6 28 (12.23%) Windows Server 2012
7 13 (5.68%) Linux
7 13 (5.68%) Windows 8
8 8 (3.49%) Apple iOS
9 6 (2.62%) Android
9 6 (2.62%) Windows XP
10 4 (1.75%) Mac OS X
11 1 (0.44%) Mac OS
11 1 (0.44%) Ubuntu
Processes & Methodologies
1 42 (18.34%) ITIL
2 40 (17.47%) Problem-Solving
3 14 (6.11%) Service Management
4 12 (5.24%) ITSM
5 11 (4.80%) Cybersecurity
6 9 (3.93%) CRM
6 9 (3.93%) ERP
7 8 (3.49%) Ticket Management
8 7 (3.06%) Change Management
8 7 (3.06%) Infrastructure Engineering
8 7 (3.06%) Mentoring
9 6 (2.62%) Coaching
9 6 (2.62%) E-Commerce
9 6 (2.62%) PRINCE2
9 6 (2.62%) SDLC
9 6 (2.62%) Stakeholder Management
10 5 (2.18%) Kalman Filter
11 4 (1.75%) Disaster Recovery
11 4 (1.75%) Incident Management
12 3 (1.31%) Configuration Management
Programming Languages
1 26 (11.35%) SQL
2 9 (3.93%) PowerShell
3 3 (1.31%) C
4 2 (0.87%) Java
4 2 (0.87%) JavaScript
4 2 (0.87%) PHP
4 2 (0.87%) VBA
Qualifications
1 19 (8.30%) Microsoft Certification
2 16 (6.99%) Degree
3 13 (5.68%) MCP
4 9 (3.93%) MCITP
5 7 (3.06%) ITIL Certification
6 6 (2.62%) CEH
6 6 (2.62%) CISMP
6 6 (2.62%) CISSP
6 6 (2.62%) CompTIA Security+
6 6 (2.62%) GIAC
7 5 (2.18%) A+ Certification
7 5 (2.18%) DBS Check
7 5 (2.18%) MCSE
7 5 (2.18%) Network+ Certification
8 2 (0.87%) CCNA
8 2 (0.87%) Cisco Certification
8 2 (0.87%) ITIL Foundation Certificate
8 2 (0.87%) MCSA
8 2 (0.87%) MCTS
8 2 (0.87%) MOS
Quality Assurance & Compliance
1 8 (3.49%) SLA
2 3 (1.31%) ISO/IEC 27001
System Software
1 128 (55.90%) Active Directory
2 16 (6.99%) Hyper-V
3 15 (6.55%) VMware Infrastructure
4 8 (3.49%) XenApp
5 5 (2.18%) Terminal Services
5 5 (2.18%) vSphere
6 4 (1.75%) XenDesktop
7 3 (1.31%) VMware ESXi
8 2 (0.87%) BitLocker
8 2 (0.87%) Firmware
9 1 (0.44%) Virtual Machines
9 1 (0.44%) Virtual Servers
Systems Management
1 9 (3.93%) Backup Exec
2 7 (3.06%) Norton AntiVirus
3 6 (2.62%) SCCM
4 4 (1.75%) FortiGate
5 2 (0.87%) McAfee ePO
5 2 (0.87%) Microsoft Intune
6 1 (0.44%) SCOM
Vendors
1 131 (57.21%) Microsoft
2 32 (13.97%) VMware
3 17 (7.42%) Citrix
4 11 (4.80%) Cisco
4 11 (4.80%) HP
4 11 (4.80%) Symantec
5 10 (4.37%) McAfee
6 8 (3.49%) WatchGuard
7 7 (3.06%) Apple
7 7 (3.06%) Dell
7 7 (3.06%) Mitel
7 7 (3.06%) Oracle
8 6 (2.62%) Draytek
8 6 (2.62%) Epicor
8 6 (2.62%) SAP
8 6 (2.62%) Sophos
9 5 (2.18%) ProCurve
9 5 (2.18%) Veeam
10 4 (1.75%) Infor
10 4 (1.75%) Xero