Period
to 11 December 2017

The median annual salary for an IT Support was £26,500 in advertised job vacancies in the East of England during the 6 months to 11 December 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
England > East of England
6 months to
11 Dec 2017
Same period 2016 Same period 2015
Rank 153 168 165
Rank change year-on-year +15 -3 -12
Permanent jobs requiring an IT Support 231 216 257
As % of all permanent IT jobs advertised in the East of England 1.90% 1.67% 1.69%
As % of the Job Titles category 1.97% 1.73% 1.76%
Number of salaries quoted 216 204 233
East of England median annual salary £26,500 £25,250 £25,000
Median salary % change year-on-year +4.95% +1.00% -3.85%
10th Percentile £19,000 £17,750 £19,050
90th Percentile £37,000 £42,500 £38,750
England median annual salary £26,500 £27,500 £25,500
% change year-on-year -3.64% +7.84% -5.19%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 11747 12499 14629
% of permanent IT jobs with a recognized job title 96.67% 96.67% 96.45%
Number of salaries quoted 9622 10346 12153
East of England median annual salary £45,000 £45,000 £44,000
Median salary % change year-on-year - +2.27% +3.53%
10th Percentile £26,250 £25,875 £25,000
90th Percentile £68,750 £68,750 £66,250
England median annual salary £50,000 £47,500 £47,000
% change year-on-year +5.26% +1.06% +4.44%

IT Support
Job Vacancy Trend in the East of England

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for IT Support in the East of England

IT Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in the East of England.

Salary trend for IT Support in the East of England

IT Support
Salary Histogram in the East of England

The salary distribution of IT jobs citing IT Support in the East of England over the 6 months to 11 December 2017.

Salary histogram for IT Support in the East of England

IT Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the East of England region over the 6 months to 11 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +26 101 £30,000 +15.38% 6
Essex +29 42 £24,500 -12.50% 2
Cambridgeshire -47 42 £25,000 -3.85% 9
Bedfordshire +39 24 £30,000 +25.00% 1
Suffolk +25 17 £20,000 -15.79% 1
Norfolk +4 8 £21,000 +5.00% 2
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 11 December 2017, IT Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring IT Support in the job title.

1 168 (72.73%) Windows
2 121 (52.38%) Microsoft
3 108 (46.75%) Active Directory
4 85 (36.80%) Windows Server
5 83 (35.93%) Microsoft Office
6 60 (25.97%) Office 365
7 59 (25.54%) MS Exchange
8 50 (21.65%) Windows 7
9 45 (19.48%) Windows 10
10 41 (17.75%) Firewall
11 40 (17.32%) ITIL
12 38 (16.45%) VMware
12 38 (16.45%) Windows Server 2008
13 37 (16.02%) TCP/IP
14 33 (14.29%) DNS
15 31 (13.42%) DHCP
15 31 (13.42%) Windows Server 2012
16 27 (11.69%) SLA
16 27 (11.69%) Citrix
17 25 (10.82%) SQL Server
18 23 (9.96%) Hyper-V
19 20 (8.66%) Driving Licence
20 19 (8.23%) VMware Infrastructure
20 19 (8.23%) Linux
21 18 (7.79%) Service Management
21 18 (7.79%) Asset Management
22 16 (6.93%) HP
22 16 (6.93%) VoIP
23 15 (6.49%) Cisco
23 15 (6.49%) SQL

IT Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 59 (25.54%) MS Exchange
2 13 (5.63%) SharePoint
3 7 (3.03%) Exchange Server 2010
3 7 (3.03%) Exchange Server 2013
4 5 (2.16%) Apache
4 5 (2.16%) IIS
5 4 (1.73%) Skype for Business
6 3 (1.30%) Exchange Server 2003
6 3 (1.30%) nginx
7 2 (0.87%) Exchange Server 2007
8 1 (0.43%) Apache Spark
Applications
1 83 (35.93%) Microsoft Office
2 5 (2.16%) Microsoft Excel
3 2 (0.87%) Photoshop
4 1 (0.43%) AutoCAD
4 1 (0.43%) Microsoft Project
4 1 (0.43%) Spreadsheet
Business Applications
1 4 (1.73%) Oracle ERP
2 3 (1.30%) SAP Business One
3 2 (0.87%) SAP CRM
3 2 (0.87%) SystmOne
4 1 (0.43%) Dynamics AX
4 1 (0.43%) Dynamics CRM
4 1 (0.43%) Dynamics NAV
4 1 (0.43%) Orchard Housing
4 1 (0.43%) SAP MM
Cloud Services
1 60 (25.97%) Office 365
2 11 (4.76%) Microsoft Azure
3 5 (2.16%) Amazon AWS
4 4 (1.73%) G Suite
4 4 (1.73%) Mimecast
5 2 (0.87%) SaaS
6 1 (0.43%) Amazon EMR
6 1 (0.43%) Amazon Kinesis
Communications & Networking
1 41 (17.75%) Firewall
2 37 (16.02%) TCP/IP
3 33 (14.29%) DNS
4 31 (13.42%) DHCP
5 16 (6.93%) VoIP
6 14 (6.06%) LAN
6 14 (6.06%) VPN
7 13 (5.63%) VLAN
8 12 (5.19%) PBX
8 12 (5.19%) SAN
9 11 (4.76%) WAN
10 6 (2.60%) Internet
11 5 (2.16%) ADSL
11 5 (2.16%) LDAP
11 5 (2.16%) NAS
11 5 (2.16%) Structured Cabling
11 5 (2.16%) Wi-Fi
12 4 (1.73%) WebEx
13 3 (1.30%) Skype
13 3 (1.30%) Wireless
Database & Business Intelligence
1 25 (10.82%) SQL Server
2 5 (2.16%) MySQL
3 4 (1.73%) Crystal Reports
4 2 (0.87%) Amazon RDS
4 2 (0.87%) SQL Server Analysis Services
4 2 (0.87%) SQL Server Integration Services
4 2 (0.87%) SQL Server Reporting Services
5 1 (0.43%) Amazon Redshift
5 1 (0.43%) Apache Hive
5 1 (0.43%) Big Data
5 1 (0.43%) Electronic Patient Records
5 1 (0.43%) Geospatial Data
5 1 (0.43%) GIS
5 1 (0.43%) Hadoop
5 1 (0.43%) Impala
5 1 (0.43%) Redis
5 1 (0.43%) SQL Server 2005
5 1 (0.43%) SQL Server 2008
5 1 (0.43%) SQL Server 2014
Development Applications
1 2 (0.87%) Git (software)
General
1 13 (5.63%) Finance
2 10 (4.33%) Manufacturing
3 6 (2.60%) Retail
4 5 (2.16%) Electronics
4 5 (2.16%) Law
5 4 (1.73%) Telecoms
6 2 (0.87%) Advertising
6 2 (0.87%) Billing
6 2 (0.87%) Front Office
6 2 (0.87%) Games
6 2 (0.87%) Legal
7 1 (0.43%) French Language
Libraries, Frameworks & Software Standards
1 3 (1.30%) .NET
2 2 (0.87%) Middleware
3 1 (0.43%) COM
3 1 (0.43%) EDI
3 1 (0.43%) Flash
3 1 (0.43%) HTML
3 1 (0.43%) J2EE
3 1 (0.43%) jQuery
3 1 (0.43%) scikit-learn
3 1 (0.43%) TensorFlow
Miscellaneous
1 20 (8.66%) Driving Licence
2 11 (4.76%) Analytical Skills
3 7 (3.03%) Computer Science
4 6 (2.60%) Fat Client
4 6 (2.60%) Thin Client
5 5 (2.16%) Management Information System
6 4 (1.73%) CCTV
6 4 (1.73%) iPad
7 3 (1.30%) NHS
7 3 (1.30%) PlayStation
8 2 (0.87%) Blackberry
8 2 (0.87%) Foreign Exchange (FX)
8 2 (0.87%) Video on Demand
9 1 (0.43%) CMDB
9 1 (0.43%) Data Centre
9 1 (0.43%) EMC VMAX
9 1 (0.43%) FMCG
9 1 (0.43%) iPhone
9 1 (0.43%) Video Conferencing
9 1 (0.43%) Virtual Team
Operating Systems
1 168 (72.73%) Windows
2 85 (36.80%) Windows Server
3 50 (21.65%) Windows 7
4 45 (19.48%) Windows 10
5 38 (16.45%) Windows Server 2008
6 31 (13.42%) Windows Server 2012
7 19 (8.23%) Linux
8 10 (4.33%) Windows 8
8 10 (4.33%) Windows XP
9 7 (3.03%) Mac OS X
10 5 (2.16%) Android
11 4 (1.73%) Apple iOS
11 4 (1.73%) Windows Vista
12 3 (1.30%) Kali Linux
12 3 (1.30%) Unix
13 2 (0.87%) Debian
13 2 (0.87%) Ubuntu
14 1 (0.43%) AIX
14 1 (0.43%) Mac OS
14 1 (0.43%) Windows Server 2003
Processes & Methodologies
1 40 (17.32%) ITIL
2 18 (7.79%) Asset Management
2 18 (7.79%) Service Management
3 14 (6.06%) Problem Management
4 13 (5.63%) ITSM
5 12 (5.19%) ERP
5 12 (5.19%) Incident Management
5 12 (5.19%) IT Asset Management
6 11 (4.76%) Disaster Recovery
7 10 (4.33%) Change Management
7 10 (4.33%) Kalman Filter
8 9 (3.90%) Migration
9 8 (3.46%) Service Delivery
9 8 (3.46%) Web Filtering
10 7 (3.03%) CRM
11 6 (2.60%) Network Monitoring
12 5 (2.16%) Mentoring
12 5 (2.16%) Server Building
13 4 (1.73%) Collaborative Working
13 4 (1.73%) Cybersecurity
Programming Languages
1 15 (6.49%) SQL
2 4 (1.73%) PowerShell
3 3 (1.30%) C
4 2 (0.87%) C#
4 2 (0.87%) PHP
4 2 (0.87%) Shell Script
4 2 (0.87%) VBScript
5 1 (0.43%) Java
5 1 (0.43%) JavaScript
5 1 (0.43%) PL/SQL
5 1 (0.43%) T-SQL
5 1 (0.43%) VB.NET
5 1 (0.43%) VBA
Qualifications
1 15 (6.49%) Microsoft Certification
2 14 (6.06%) Degree
3 10 (4.33%) MCP
4 8 (3.46%) CCNA
4 8 (3.46%) Cisco Certification
4 8 (3.46%) MCSA
5 6 (2.60%) MCSE
6 3 (1.30%) A+ Certification
6 3 (1.30%) CCNP
6 3 (1.30%) Computer Science Degree
6 3 (1.30%) MCTS
7 1 (0.43%) DV Cleared
7 1 (0.43%) ITIL Foundation Certificate
7 1 (0.43%) MCDST
7 1 (0.43%) MCITP
7 1 (0.43%) Network+ Certification
7 1 (0.43%) Security Cleared
Quality Assurance & Compliance
1 27 (11.69%) SLA
2 2 (0.87%) PMO
2 2 (0.87%) QA
3 1 (0.43%) Data Quality
3 1 (0.43%) ISO/IEC 27001
System Software
1 108 (46.75%) Active Directory
2 23 (9.96%) Hyper-V
3 19 (8.23%) VMware Infrastructure
4 4 (1.73%) VMware ESXi
5 3 (1.30%) XenApp
6 2 (0.87%) Docker
6 2 (0.87%) iptables
6 2 (0.87%) NFS
6 2 (0.87%) Samba
7 1 (0.43%) Firmware
7 1 (0.43%) vSphere
Systems Management
1 5 (2.16%) Backup Exec
1 5 (2.16%) Systems Management Server (SMS)
2 4 (1.73%) SCCM
2 4 (1.73%) WSUS
3 2 (0.87%) Ansible
3 2 (0.87%) Kubernetes
3 2 (0.87%) Opscode Chef
3 2 (0.87%) Puppet
3 2 (0.87%) SCOM
4 1 (0.43%) MAILsweeper
4 1 (0.43%) Nagios
4 1 (0.43%) Norton AntiVirus
Vendors
1 121 (52.38%) Microsoft
2 38 (16.45%) VMware
3 27 (11.69%) Citrix
4 16 (6.93%) HP
5 15 (6.49%) Cisco
6 12 (5.19%) SAP
7 9 (3.90%) WatchGuard
8 8 (3.46%) Avaya
9 6 (2.60%) Apple
9 6 (2.60%) Intel
10 5 (2.16%) Oracle
10 5 (2.16%) Veeam
11 4 (1.73%) Google
11 4 (1.73%) NetApp
11 4 (1.73%) Remedy
12 3 (1.30%) Dell
12 3 (1.30%) Facebook
13 2 (0.87%) McAfee
13 2 (0.87%) Red Hat
13 2 (0.87%) Symantec