2nd Line Technical Support Engineer Jobs in England

Second Line Technical Support Engineer
UK > England

The median Second Line Technical Support Engineer salary in England is £33,875 per year, according to job vacancies posted during the 6 months leading to 10 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
10 May 2025
Same period 2024 Same period 2023
Rank 675 826 926
Rank change year-on-year +151 +100 +189
Permanent jobs requiring a 2nd Line Technical Support Engineer 8 5 5
As % of all permanent jobs advertised in England 0.017% 0.006% 0.006%
As % of the Job Titles category 0.018% 0.006% 0.006%
Number of salaries quoted 8 5 5
10th Percentile £30,963 £28,500 -
25th Percentile £31,375 £30,000 £26,250
Median annual salary (50th Percentile) £33,875 £36,000 £29,500
Median % change year-on-year -5.90% +22.03% -26.25%
75th Percentile £37,625 £38,750 £33,500
90th Percentile £38,000 £42,500 -
UK median annual salary £33,875 £36,000 £31,500
% change year-on-year -5.90% +14.29% -21.25%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 43,739 81,048 82,564
% of permanent jobs with a recognized job title 90.55% 94.49% 91.47%
Number of salaries quoted 24,774 60,528 52,373
10th Percentile £30,000 £28,500 £32,500
25th Percentile £41,531 £38,250 £45,000
Median annual salary (50th Percentile) £57,500 £53,500 £60,800
Median % change year-on-year +7.48% -12.01% +1.33%
75th Percentile £75,000 £71,500 £82,500
90th Percentile £97,500 £91,000 £100,000
UK median annual salary £57,500 £52,500 £60,000
% change year-on-year +9.52% -12.50% -

2nd Line Technical Support Engineer
Job Vacancy Trend in England

Job postings that featured 2nd Line Technical Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Technical Support Engineer in England

2nd Line Technical Support Engineer
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd Line Technical Support Engineer in England.

Salary trend for 2nd Line Technical Support Engineer in England

2nd Line Technical Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Technical Support Engineer within the England region over the 6 months to 10 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +108 4 £36,500 +1.39%
North of England +60 2 £32,750 +9.17%
North West +14 2 £32,750 +9.17%
South East - 1 £30,000 - 1
East Midlands - 1 £35,000 -
Midlands - 1 £35,000 -
2nd Line Technical Support Engineer
UK

2nd Line Technical Support Engineer Skill Set
Top 23 Co-occurring Skills and Capabilities in England

For the 6 months to 10 May 2025, 2nd Line Technical Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Technical Support Engineer in the job title.

1 7 (87.50%) Microsoft 365
2 6 (75.00%) ITIL
2 6 (75.00%) Windows
2 6 (75.00%) Windows 10
3 5 (62.50%) Active Directory
4 4 (50.00%) Microsoft Intune
5 3 (37.50%) Microsoft
5 3 (37.50%) Windows Server
6 2 (25.00%) VoIP
6 2 (25.00%) ITIL Certification
7 1 (12.50%) Firewall
7 1 (12.50%) DNS
7 1 (12.50%) Cisco
7 1 (12.50%) Microsoft Office
7 1 (12.50%) Client/Server
7 1 (12.50%) Microsoft Exchange
7 1 (12.50%) Mobile Device Management
7 1 (12.50%) IT Asset Management
7 1 (12.50%) Data Centre
7 1 (12.50%) Hyper-V
7 1 (12.50%) Asset Management
7 1 (12.50%) CMDB
7 1 (12.50%) Social Skills

2nd Line Technical Support Engineer Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (12.50%) Microsoft Exchange
Applications
1 1 (12.50%) Microsoft Office
Cloud Services
1 7 (87.50%) Microsoft 365
Communications & Networking
1 2 (25.00%) VoIP
2 1 (12.50%) DNS
2 1 (12.50%) Firewall
General
1 1 (12.50%) Social Skills
Miscellaneous
1 1 (12.50%) Client/Server
1 1 (12.50%) CMDB
1 1 (12.50%) Data Centre
Operating Systems
1 6 (75.00%) Windows
1 6 (75.00%) Windows 10
2 3 (37.50%) Windows Server
Processes & Methodologies
1 6 (75.00%) ITIL
2 1 (12.50%) Asset Management
2 1 (12.50%) IT Asset Management
2 1 (12.50%) Mobile Device Management
Qualifications
1 2 (25.00%) ITIL Certification
System Software
1 5 (62.50%) Active Directory
2 1 (12.50%) Hyper-V
Systems Management
1 4 (50.00%) Microsoft Intune
Vendors
1 3 (37.50%) Microsoft
2 1 (12.50%) Cisco