Period
to 20 October 2019

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the salaries offered over the 6 months to 20 October 2019 with a comparison to the same period in the previous 2 years.

Information Technology Infrastructure Library (ITIL) Certification
UK > England
6 months to
20 Oct 2019
Same period 2018 Same period 2017
Rank 425 386 381
Rank change year-on-year -39 -5 -60
Permanent jobs citing ITIL Certification 864 1,251 1,392
As % of all permanent IT jobs advertised in England 0.69% 0.82% 0.85%
As % of the Qualifications category 2.94% 3.44% 3.49%
Number of salaries quoted 707 912 1,131
England median annual salary £47,500 £47,000 £47,500
Median salary % change year-on-year +1.06% -1.05% +5.56%
10th Percentile £28,323 £26,000 £25,500
90th Percentile £67,500 £68,750 £68,750
UK median annual salary £46,500 £46,000 £46,000
% change year-on-year +1.09% - +2.22%

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
England
Permanent vacancies requiring academic qualifications or professional certifications 29,376 36,361 39,885
As % of all permanent IT jobs advertised in England 23.36% 23.87% 24.38%
Number of salaries quoted 21,561 27,106 30,821
England median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +2.15%
10th Percentile £27,000 £26,250 £26,250
90th Percentile £82,500 £81,250 £77,500
UK median annual salary £50,000 £50,000 £47,000
% change year-on-year - +6.38% +4.44%

ITIL Certification
Job Vacancy Trend in England

Job postings citing ITIL Certification as a percentage of all IT jobs advertised in England.

Job vacancy trend for ITIL Certification in England

ITIL Certification
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL Certification in England.

Salary trend for ITIL Certification in England

ITIL Certification
Salary Histogram in England

The salary distribution of IT jobs citing ITIL Certification in England over the 6 months to 20 October 2019.

Salary histogram for ITIL Certification in England

ITIL Certification
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL Certification within the England region over the 6 months to 20 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +37 308 £55,000 - 38
South East -14 168 £45,000 - 22
Midlands -25 151 £50,000 +5.26% 15
North of England -25 138 £40,000 - 24
West Midlands -39 103 £50,000 -9.09% 9
North West +2 69 £43,000 -0.03% 8
East of England +24 58 £48,250 -3.50% 13
East Midlands +32 48 £45,000 +50.00% 6
Yorkshire -25 46 £36,750 +5.00% 9
South West -19 36 £35,000 -18.60% 15
North East +17 23 £36,500 -8.75% 7
ITIL Certification
UK

For the 6 months to 20 October 2019, IT jobs citing ITIL Certification also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for ITIL Certification.

1 864 (100.00%) ITIL
2 288 (33.33%) Microsoft
3 249 (28.82%) Service Management
4 245 (28.36%) Windows
5 205 (23.73%) Service Delivery
6 168 (19.44%) Active Directory
7 167 (19.33%) ITSM
8 140 (16.20%) Office 365
9 131 (15.16%) Problem-Solving
10 129 (14.93%) SLA
11 120 (13.89%) Finance
12 119 (13.77%) Cisco
13 117 (13.54%) Azure
14 111 (12.85%) Incident Management
15 110 (12.73%) Microsoft Office
16 109 (12.62%) Agile Software Development
16 109 (12.62%) ServiceNow
17 97 (11.23%) VMware
18 93 (10.76%) Windows 10
19 91 (10.53%) Stakeholder Management
20 89 (10.30%) Analytical Skills
21 85 (9.84%) PRINCE2
22 83 (9.61%) Firewall
22 83 (9.61%) Problem Management
23 76 (8.80%) Project Management
24 75 (8.68%) SCCM
25 74 (8.56%) Degree
26 73 (8.45%) Citrix
26 73 (8.45%) VMware Infrastructure
26 73 (8.45%) Mentoring

ITIL Certification
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (4.28%) SharePoint
2 34 (3.94%) MS Exchange
3 17 (1.97%) Confluence
4 15 (1.74%) IIS
5 12 (1.39%) Skype for Business
6 11 (1.27%) Exchange Server 2010
7 10 (1.16%) CMS
8 9 (1.04%) BizTalk Server
8 9 (1.04%) SharePoint 2013
9 8 (0.93%) nginx
10 7 (0.81%) IBM Notes
11 6 (0.69%) WebSphere
12 5 (0.58%) Apache
12 5 (0.58%) JCAPS
12 5 (0.58%) MTS
12 5 (0.58%) Oracle SOA Suite
12 5 (0.58%) SharePoint Server
13 4 (0.46%) Drupal
13 4 (0.46%) IBM Domino
14 1 (0.12%) WebSphere Application Server
Applications
1 110 (12.73%) Microsoft Office
2 16 (1.85%) Microsoft Excel
3 11 (1.27%) Microsoft Project
4 7 (0.81%) MS Visio
5 6 (0.69%) Microsoft PowerPoint
6 4 (0.46%) Spreadsheet
7 1 (0.12%) Acrobat
7 1 (0.12%) Adobe Premiere
Business Applications
1 25 (2.89%) Remedy ITSM
2 9 (1.04%) Elite 3E
3 8 (0.93%) Dynamics AX
4 7 (0.81%) Dynamics CRM
4 7 (0.81%) SAP ERP
4 7 (0.81%) SAP SD
5 6 (0.69%) Carpe Diem
5 6 (0.69%) SAP S/4HANA
6 5 (0.58%) SAP MM
7 2 (0.23%) SAP R/3
8 1 (0.12%) Oracle Applications
8 1 (0.12%) Oracle EBS
8 1 (0.12%) Oracle EBS R12
8 1 (0.12%) Oracle ERP
8 1 (0.12%) Oracle Financials
8 1 (0.12%) Summit
Cloud Services
1 140 (16.20%) Office 365
2 117 (13.54%) Azure
3 55 (6.37%) AWS
4 19 (2.20%) Azure Active Directory
4 19 (2.20%) IaaS
5 11 (1.27%) SaaS
6 10 (1.16%) Dynamics 365
6 10 (1.16%) PaaS
7 7 (0.81%) Mimecast
7 7 (0.81%) Power Platform
8 4 (0.46%) GitHub
9 3 (0.35%) GCP
10 2 (0.23%) Amazon S3
11 1 (0.12%) Amazon EC2
11 1 (0.12%) Basecamp
11 1 (0.12%) Cloud Computing
11 1 (0.12%) Dropbox
11 1 (0.12%) G Suite
11 1 (0.12%) OneDrive
11 1 (0.12%) Serverless
Communications & Networking
1 83 (9.61%) Firewall
2 62 (7.18%) LAN
3 58 (6.71%) WAN
4 52 (6.02%) DNS
5 49 (5.67%) DHCP
6 31 (3.59%) TCP/IP
7 27 (3.13%) VPN
8 24 (2.78%) SAN
9 20 (2.31%) Network Security
10 17 (1.97%) Skype
11 15 (1.74%) Cisco ASA
11 15 (1.74%) OSPF
11 15 (1.74%) VoIP
12 14 (1.62%) Unified Communications
13 12 (1.39%) Wi-Fi
14 11 (1.27%) MPLS
14 11 (1.27%) NetScaler
15 10 (1.16%) Internet
16 9 (1.04%) Wireless
17 7 (0.81%) Remote Desktop
Database & Business Intelligence
1 45 (5.21%) SQL Server
2 10 (1.16%) Data Warehouse
2 10 (1.16%) SAP BW
3 9 (1.04%) Big Data
4 7 (0.81%) Power BI
5 6 (0.69%) Oracle Reports
5 6 (0.69%) Text Mining
6 5 (0.58%) Oracle Database
7 4 (0.46%) Redis
7 4 (0.46%) Relational Database
7 4 (0.46%) SQL Server Integration Services
7 4 (0.46%) SQL Server Reporting Services
8 3 (0.35%) Amazon RDS
8 3 (0.35%) SQL Server 2005
9 2 (0.23%) Data Mining
9 2 (0.23%) Oracle Database 10g
9 2 (0.23%) Oracle Database 11g
9 2 (0.23%) Oracle Database 12c
9 2 (0.23%) RDBMS
9 2 (0.23%) SQL Server Analysis Services
Development Applications
1 20 (2.31%) JIRA
2 11 (1.27%) MSI
3 9 (1.04%) Git (software)
3 9 (1.04%) Jenkins
4 8 (0.93%) Octopus Deploy
4 8 (0.93%) TeamCity
5 7 (0.81%) Hudson
6 5 (0.58%) Rational Rhapsody
7 4 (0.46%) Sonatype Nexus
7 4 (0.46%) Visual Studio Team System
8 3 (0.35%) SQL Server Management Studio (SSMS)
9 2 (0.23%) Balsamiq
10 1 (0.12%) SoapUI
General
1 120 (13.89%) Finance
2 62 (7.18%) Public Sector
3 52 (6.02%) Telecoms
4 37 (4.28%) Retail
5 35 (4.05%) Law
6 29 (3.36%) Legal
7 24 (2.78%) Banking
8 21 (2.43%) Manufacturing
9 10 (1.16%) Local Government
10 8 (0.93%) Advertising
11 7 (0.81%) Automotive
11 7 (0.81%) Back Office
11 7 (0.81%) Front Office
11 7 (0.81%) Police
12 6 (0.69%) Aerospace
12 6 (0.69%) Marketing
12 6 (0.69%) Pharmaceutical
13 5 (0.58%) Publishing
14 4 (0.46%) Financial Institution
14 4 (0.46%) Spanish Language
Job Titles
1 171 (19.79%) Analyst
2 163 (18.87%) Service Manager
3 114 (13.19%) Delivery Manager
4 88 (10.19%) Service Delivery Manager
5 85 (9.84%) IT Manager
6 81 (9.38%) Service Analyst
7 64 (7.41%) Service Desk Analyst
8 56 (6.48%) IT Services Manager
9 55 (6.37%) Infrastructure Engineer
10 47 (5.44%) Support Engineer
11 46 (5.32%) Consultant
12 40 (4.63%) Support Analyst
13 39 (4.51%) Network Engineer
14 35 (4.05%) IT Support
15 33 (3.82%) Technical Consultant
16 32 (3.70%) ServiceNow Consultant
17 30 (3.47%) IT Analyst
18 28 (3.24%) Team Leader
19 26 (3.01%) Service Desk Manager
20 25 (2.89%) Applications Support
Libraries, Frameworks & Software Standards
1 22 (2.55%) Web Services
2 20 (2.31%) .NET
3 14 (1.62%) REST
4 12 (1.39%) Middleware
5 9 (1.04%) HTML
5 9 (1.04%) SOAP
6 6 (0.69%) EDI
7 5 (0.58%) EDIFACT
7 5 (0.58%) J2EE
7 5 (0.58%) JMS
7 5 (0.58%) Node.js
7 5 (0.58%) SAP Basis
7 5 (0.58%) Software Packaging
7 5 (0.58%) WebSphere MQ
8 4 (0.46%) ASP.NET Web API
8 4 (0.46%) LAMP
8 4 (0.46%) Natural Language Processing
8 4 (0.46%) RabbitMQ
8 4 (0.46%) RESTful
9 3 (0.35%) WinForms
Miscellaneous
1 89 (10.30%) Analytical Skills
2 63 (7.29%) Data Centre
3 48 (5.56%) Self-Motivation
4 43 (4.98%) Management Information System
5 26 (3.01%) User Experience
6 16 (1.85%) iPhone
7 13 (1.50%) CMDB
7 13 (1.50%) Linux Command Line
7 13 (1.50%) Video Conferencing
7 13 (1.50%) Virtual Team
7 13 (1.50%) VxBlock/Vblock
8 11 (1.27%) Enterprise Software
9 10 (1.16%) Client/Server
10 9 (1.04%) Public Cloud
11 8 (0.93%) iPad
12 7 (0.81%) Blackberry
12 7 (0.81%) Fat Client
12 7 (0.81%) Hybrid Cloud
12 7 (0.81%) NHS
12 7 (0.81%) Thin Client
Operating Systems
1 245 (28.36%) Windows
2 93 (10.76%) Windows 10
3 62 (7.18%) Linux
4 52 (6.02%) Windows Server
5 50 (5.79%) Windows 7
6 37 (4.28%) Windows Server 2012
7 26 (3.01%) Mac OS
8 17 (1.97%) Windows Server 2008
9 16 (1.85%) Unix
10 14 (1.62%) Android
11 12 (1.39%) Windows Server 2003
12 11 (1.27%) Windows 8
13 8 (0.93%) Apple iOS
14 5 (0.58%) Windows 2000
15 4 (0.46%) Red Hat Enterprise Linux
16 2 (0.23%) CentOS
17 1 (0.12%) Amazon Linux
17 1 (0.12%) Mac OS X
17 1 (0.12%) Ubuntu
17 1 (0.12%) Windows XP
Processes & Methodologies
1 864 (100.00%) ITIL
2 249 (28.82%) Service Management
3 205 (23.73%) Service Delivery
4 167 (19.33%) ITSM
5 131 (15.16%) Problem-Solving
6 111 (12.85%) Incident Management
7 109 (12.62%) Agile Software Development
8 91 (10.53%) Stakeholder Management
9 85 (9.84%) PRINCE2
10 83 (9.61%) Problem Management
11 76 (8.80%) Project Management
12 73 (8.45%) Mentoring
13 72 (8.33%) Continuous Improvement
13 72 (8.33%) Infrastructure Engineering
14 69 (7.99%) Change Management
15 44 (5.09%) Line Management
16 43 (4.98%) DevOps
17 42 (4.86%) Coaching
18 39 (4.51%) Root Cause Analysis
19 37 (4.28%) Migration
Programming Languages
1 43 (4.98%) SQL
2 42 (4.86%) PowerShell
3 18 (2.08%) Python
4 16 (1.85%) Bash Shell
4 16 (1.85%) C#
4 16 (1.85%) JavaScript
5 12 (1.39%) Java
6 10 (1.16%) PHP
7 8 (0.93%) C
8 5 (0.58%) ABAP
8 5 (0.58%) Perl
8 5 (0.58%) Tcl
8 5 (0.58%) T-SQL
9 4 (0.46%) Groovy
10 3 (0.35%) PL/SQL
11 2 (0.23%) Shell Script
12 1 (0.12%) VBA
Qualifications
1 74 (8.56%) Degree
2 58 (6.71%) Microsoft Certification
3 57 (6.60%) Cisco Certification
4 40 (4.63%) MCP
5 37 (4.28%) Security Cleared
6 30 (3.47%) MCSE
7 29 (3.36%) CCNA
8 25 (2.89%) CCNP
9 21 (2.43%) SC Cleared
10 16 (1.85%) CCIE
11 15 (1.74%) PMI Certification
12 14 (1.62%) PMP
13 13 (1.50%) A+ Certification
13 13 (1.50%) PRINCE2 Certification
14 11 (1.27%) APMP
15 7 (0.81%) PRINCE2 Practitioner
16 6 (0.69%) Numerate Degree
17 5 (0.58%) CISSP
17 5 (0.58%) MCDST
17 5 (0.58%) SAP Certification
Quality Assurance & Compliance
1 129 (14.93%) SLA
2 17 (1.97%) ISO/IEC 27001
3 13 (1.50%) GDPR
4 9 (1.04%) QA
5 7 (0.81%) ISO/IEC 20000
5 7 (0.81%) PMO
6 5 (0.58%) ISO 9001
7 3 (0.35%) HIPAA
7 3 (0.35%) PCI DSS
8 2 (0.23%) Cyber Essentials
8 2 (0.23%) Data Quality
9 1 (0.12%) Sarbanes-Oxley
System Software
1 168 (19.44%) Active Directory
2 73 (8.45%) VMware Infrastructure
3 50 (5.79%) Hyper-V
4 29 (3.36%) vSphere
5 19 (2.20%) XenApp
6 15 (1.74%) Citrix Hypervisor
7 13 (1.50%) vCloud
7 13 (1.50%) VMware NSX
8 12 (1.39%) Virtual Desktop
9 11 (1.27%) BitLocker
9 11 (1.27%) XenDesktop
10 10 (1.16%) Virtual Machines
10 10 (1.16%) VMware ESXi
11 9 (1.04%) Terminal Services
12 7 (0.81%) Docker
13 4 (0.46%) Microsoft App-V
13 4 (0.46%) oVirt
13 4 (0.46%) RHEV
14 1 (0.12%) Firmware
14 1 (0.12%) Terminal Server
Systems Management
1 75 (8.68%) SCCM
2 19 (2.20%) Microsoft Intune
3 16 (1.85%) SCOM
4 13 (1.50%) Ansible
5 11 (1.27%) Tivoli
6 10 (1.16%) Kubernetes
6 10 (1.16%) Norton AntiVirus
7 9 (1.04%) Puppet
8 8 (0.93%) Single Sign-On
9 6 (0.69%) DameWare
10 5 (0.58%) Terraform
11 4 (0.46%) Microsoft Clustering
11 4 (0.46%) Nagios
11 4 (0.46%) Opscode Chef
11 4 (0.46%) SolarWinds Orion
12 3 (0.35%) Rundeck
13 2 (0.23%) AirWatch
13 2 (0.23%) FortiGate
13 2 (0.23%) ITRS Geneos
13 2 (0.23%) PowerCLI
Vendors
1 288 (33.33%) Microsoft
2 119 (13.77%) Cisco
3 109 (12.62%) ServiceNow
4 97 (11.23%) VMware
5 73 (8.45%) Citrix
6 57 (6.60%) HP
7 38 (4.40%) IBM
8 36 (4.17%) Oracle
9 31 (3.59%) Remedy
10 27 (3.13%) SAP
11 25 (2.89%) CheckPoint
12 23 (2.66%) BMC
12 23 (2.66%) Dell
13 21 (2.43%) iManage
14 14 (1.62%) SolarWinds
15 13 (1.50%) Fortinet
16 12 (1.39%) Mitel
17 11 (1.27%) Avaya
17 11 (1.27%) Forcepoint
17 11 (1.27%) McAfee