Period
to 18 January 2021

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the salaries offered over the 6 months to 18 January 2021 with a comparison to the same period in the previous 2 years.

ITIL Certification
UK > England
6 months to
18 Jan 2021
Same period 2020 Same period 2019
Rank 416 435 360
Rank change year-on-year +19 -75 +39
Permanent jobs citing ITIL Certification 355 754 1,233
As % of all permanent jobs advertised in England 0.63% 0.65% 0.88%
As % of the Qualifications category 3.08% 2.94% 3.61%
Number of salaries quoted 329 682 905
Median annual salary £45,000 £50,000 £50,000
Median salary % change year-on-year -10.00% - +5.26%
10th Percentile £28,000 £28,750 £26,250
90th Percentile £71,250 £70,000 £67,500
UK median annual salary £45,000 £47,500 £49,688
% change year-on-year -5.26% -4.40% +4.61%

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
England
Permanent vacancies requiring academic qualifications or professional certifications 11,520 25,607 34,188
As % of all permanent IT jobs advertised in England 20.39% 22.08% 24.28%
Number of salaries quoted 8,582 19,389 25,576
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +5.26%
10th Percentile £31,250 £27,500 £26,250
90th Percentile £85,000 £83,750 £82,500
UK median annual salary £55,000 £50,000 £50,000
% change year-on-year +10.00% - +5.26%

ITIL Certification
Job Vacancy Trend in England

Job postings citing ITIL Certification as a proportion of all IT jobs advertised in England.

Job vacancy trend for ITIL Certification in England

ITIL Certification
Salary Trend in England

3-month moving average salary quoted in jobs citing ITIL Certification in England.

Salary trend for ITIL Certification in England

ITIL Certification
Salary Histogram in England

Salary distribution for jobs citing ITIL Certification in England over the 6 months to 18 January 2021.

Salary histogram for ITIL Certification in England

ITIL Certification
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL Certification within the England region over the 6 months to 18 January 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +72 112 £55,000 - 17
North of England +38 87 £45,000 +15.13% 18
Yorkshire +73 64 £45,000 +20.00% 6
South East +92 61 £50,000 +5.26% 6
Midlands +15 61 £45,000 -10.00% 11
West Midlands +18 38 £46,250 -7.50% 6
East Midlands +21 23 £40,000 -11.11% 5
South West +68 19 £37,000 -4.83% 6
North West +46 16 £37,500 -8.15% 11
East of England +79 13 £37,500 -13.29% 6
North East -6 7 £44,000 +20.87% 1
ITIL Certification
UK

For the 6 months to 18 January 2021, IT jobs citing ITIL Certification also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for ITIL Certification.

1 355 (100.00%) ITIL
2 138 (38.87%) Service Management
3 118 (33.24%) Microsoft
4 113 (31.83%) Windows
5 97 (27.32%) Office 365
6 83 (23.38%) Problem Management
6 83 (23.38%) ITSM
7 82 (23.10%) Incident Management
8 77 (21.69%) Active Directory
9 73 (20.56%) Stakeholder Management
10 72 (20.28%) Windows Server
11 66 (18.59%) Azure
12 57 (16.06%) Finance
12 57 (16.06%) Service Delivery
12 57 (16.06%) SLA
13 52 (14.65%) SCCM
14 51 (14.37%) Cisco
14 51 (14.37%) VMware
15 50 (14.08%) DevOps
16 45 (12.68%) Identity Access Management
17 44 (12.39%) Virtual Desktop
17 44 (12.39%) Unified Communications
17 44 (12.39%) Identity Management
18 43 (12.11%) VMware Infrastructure
18 43 (12.11%) PowerShell
19 40 (11.27%) Degree
19 40 (11.27%) Project Management
20 39 (10.99%) Change Management
21 38 (10.70%) Agile Software Development
22 37 (10.42%) AWS

ITIL Certification
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (5.63%) MS Exchange
2 17 (4.79%) SharePoint
3 7 (1.97%) Exchange Server 2010
4 5 (1.41%) Exchange Server 2007
4 5 (1.41%) Exchange Server 2013
5 4 (1.13%) Blackberry Enterprise Server
6 3 (0.85%) Confluence
6 3 (0.85%) Elasticsearch
7 2 (0.56%) Exchange Server 2003
8 1 (0.28%) ThingWorx
Applications
1 29 (8.17%) Microsoft Office
2 6 (1.69%) Microsoft Excel
3 4 (1.13%) Microsoft PowerPoint
4 1 (0.28%) Microsoft Project
Business Applications
1 5 (1.41%) SAP LE
1 5 (1.41%) SAP SD
2 3 (0.85%) Dynamics CRM
3 1 (0.28%) Oracle EBS
3 1 (0.28%) Remedy ITSM
3 1 (0.28%) Salesforce.com CRM
Cloud Services
1 97 (27.32%) Office 365
2 66 (18.59%) Azure
3 37 (10.42%) AWS
4 11 (3.10%) Amazon S3
5 10 (2.82%) SaaS
6 8 (2.25%) Amazon EC2
6 8 (2.25%) Amazon ELB
6 8 (2.25%) Route 53
6 8 (2.25%) Virtual Private Cloud
7 7 (1.97%) PaaS
8 6 (1.69%) IaaS
9 5 (1.41%) Power Platform
10 4 (1.13%) Serverless
11 3 (0.85%) Amazon CloudWatch
11 3 (0.85%) AWS CloudFormation
11 3 (0.85%) AWS CloudTrail
11 3 (0.85%) AWS Lambda
11 3 (0.85%) Azure Active Directory
12 2 (0.56%) Cloud Computing
12 2 (0.56%) G Suite
Communications & Networking
1 44 (12.39%) Unified Communications
2 35 (9.86%) DNS
2 35 (9.86%) Firewall
3 28 (7.89%) WAN
4 27 (7.61%) LAN
5 20 (5.63%) DHCP
6 19 (5.35%) VPN
7 17 (4.79%) SAN
8 14 (3.94%) TCP/IP
9 12 (3.38%) WLAN
10 10 (2.82%) Network Security
11 9 (2.54%) VLAN
12 8 (2.25%) WebEx
13 7 (1.97%) Internet
13 7 (1.97%) VoIP
14 6 (1.69%) FTP
14 6 (1.69%) IPsec
14 6 (1.69%) SSL
14 6 (1.69%) Wireless
15 5 (1.41%) Remote Desktop
Database & Business Intelligence
1 23 (6.48%) SQL Server
2 15 (4.23%) Cosmos DB
2 15 (4.23%) Data Lake
3 7 (1.97%) Crystal Reports
4 4 (1.13%) Power BI
5 3 (0.85%) Amazon RDS
6 2 (0.56%) Data Warehouse
6 2 (0.56%) SQL Server Integration Services
6 2 (0.56%) SQL Server Reporting Services
7 1 (0.28%) Biml
7 1 (0.28%) BusinessObjects
7 1 (0.28%) Oracle Database
7 1 (0.28%) QlikView
7 1 (0.28%) Relational Database
7 1 (0.28%) SQL Server Analysis Services
7 1 (0.28%) SSDT
7 1 (0.28%) Tableau
Development Applications
1 13 (3.66%) JIRA
2 4 (1.13%) Jenkins
3 3 (0.85%) Bitbucket
4 2 (0.56%) Team Foundation Server
5 1 (0.28%) Octopus Deploy
5 1 (0.28%) Sonatype Nexus
5 1 (0.28%) SQL Server Management Studio (SSMS)
5 1 (0.28%) Subversion
General
1 57 (16.06%) Finance
2 19 (5.35%) Public Sector
3 16 (4.51%) Banking
4 9 (2.54%) Legal
4 9 (2.54%) Retail
5 8 (2.25%) Digital Economy
5 8 (2.25%) Local Government
6 7 (1.97%) Electronics
7 6 (1.69%) Manufacturing
8 5 (1.41%) Marketing
8 5 (1.41%) Social Housing
8 5 (1.41%) Telecoms
9 4 (1.13%) Advertising
9 4 (1.13%) Law
10 3 (0.85%) Back Office
11 1 (0.28%) Brand Awareness
11 1 (0.28%) Housing Association
11 1 (0.28%) Pharmaceutical
11 1 (0.28%) Police
11 1 (0.28%) Retail Banking
Job Titles
1 108 (30.42%) Analyst
2 79 (22.25%) Support Analyst
3 50 (14.08%) Senior Analyst
4 44 (12.39%) Senior Support Analyst
5 33 (9.30%) Service Manager
6 30 (8.45%) IT Manager
7 25 (7.04%) Applications Support
7 25 (7.04%) Support Engineer
8 23 (6.48%) Applications Support Analyst
9 21 (5.92%) Infrastructure Engineer
10 18 (5.07%) IT Engineer
10 18 (5.07%) Project Analyst
11 15 (4.23%) Incident Manager
12 14 (3.94%) Data Analyst
13 13 (3.66%) Delivery Manager
13 13 (3.66%) DevOps Engineer
14 12 (3.38%) Business Analyst
14 12 (3.38%) Service Delivery Manager
15 11 (3.10%) Service Analyst
16 10 (2.82%) Data Centre Manager
Libraries, Frameworks & Software Standards
1 14 (3.94%) ADO
2 8 (2.25%) XMPP
3 5 (1.41%) EDI
3 5 (1.41%) EDIFACT
3 5 (1.41%) JSON
4 4 (1.13%) .NET
4 4 (1.13%) LAMP
4 4 (1.13%) WAMP
4 4 (1.13%) Web Services
5 3 (0.85%) Elastic Stack
5 3 (0.85%) Kafka
5 3 (0.85%) LDAP
6 2 (0.56%) ASP.NET
6 2 (0.56%) POSIX
7 1 (0.28%) COM
7 1 (0.28%) FIX Protocol
7 1 (0.28%) HTML
7 1 (0.28%) HTML5
7 1 (0.28%) MDX
7 1 (0.28%) Windows SharePoint Services
Miscellaneous
1 31 (8.73%) Data Centre
2 24 (6.76%) Analytical Skills
3 13 (3.66%) Private Cloud
4 12 (3.38%) Reinsurance
4 12 (3.38%) Self-Motivation
5 11 (3.10%) Management Information System
6 10 (2.82%) Public Cloud
7 8 (2.25%) Mobile App
7 8 (2.25%) User Experience
8 5 (1.41%) Clustering
8 5 (1.41%) Driving Licence
9 4 (1.13%) Enterprise Software
9 4 (1.13%) Replication
9 4 (1.13%) Virtual Team
10 3 (0.85%) Blackberry
10 3 (0.85%) Cloud Native
10 3 (0.85%) FMCG
11 2 (0.56%) PDA
11 2 (0.56%) Smartcard
11 2 (0.56%) Thin Client
Operating Systems
1 113 (31.83%) Windows
2 72 (20.28%) Windows Server
3 35 (9.86%) Windows 10
4 27 (7.61%) Linux
5 21 (5.92%) Windows Server 2012
6 20 (5.63%) Windows 7
7 14 (3.94%) Windows Server 2016
8 9 (2.54%) Mac OS
9 7 (1.97%) Windows Server 2008
10 4 (1.13%) Android
10 4 (1.13%) Windows Server 2003
11 3 (0.85%) Mac OS X
11 3 (0.85%) Windows 8
12 2 (0.56%) Ubuntu
13 1 (0.28%) Apple iOS
13 1 (0.28%) Red Hat Enterprise Linux
13 1 (0.28%) Windows XP
Processes & Methodologies
1 355 (100.00%) ITIL
2 138 (38.87%) Service Management
3 83 (23.38%) ITSM
3 83 (23.38%) Problem Management
4 82 (23.10%) Incident Management
5 73 (20.56%) Stakeholder Management
6 57 (16.06%) Service Delivery
7 50 (14.08%) DevOps
8 45 (12.68%) Identity Access Management
9 44 (12.39%) Identity Management
10 40 (11.27%) Project Management
11 39 (10.99%) Change Management
12 38 (10.70%) Agile Software Development
13 28 (7.89%) Configuration Management
13 28 (7.89%) Continuous Improvement
13 28 (7.89%) Infrastructure as Code
14 27 (7.61%) Infrastructure Engineering
14 27 (7.61%) Problem-Solving
15 23 (6.48%) CRM
16 22 (6.20%) Decision-Making
Programming Languages
1 43 (12.11%) PowerShell
2 33 (9.30%) SQL
3 9 (2.54%) Python
4 7 (1.97%) Bash Shell
4 7 (1.97%) C
5 4 (1.13%) C#
5 4 (1.13%) Shell Script
6 3 (0.85%) T-SQL
7 2 (0.56%) Java
7 2 (0.56%) JavaScript
7 2 (0.56%) Tcl
8 1 (0.28%) Data Analysis Expressions (DAX)
Qualifications
1 40 (11.27%) Degree
2 27 (7.61%) Microsoft Certification
3 18 (5.07%) Cisco Certification
3 18 (5.07%) MCSA
4 17 (4.79%) MCSE
5 16 (4.51%) Security Cleared
6 15 (4.23%) CCNA
6 15 (4.23%) SC Cleared
7 10 (2.82%) CCNP
7 10 (2.82%) Computer Science Degree
8 9 (2.54%) MCITP
9 8 (2.25%) Citrix Certification
10 7 (1.97%) A+ Certification
11 5 (1.41%) MCP
12 4 (1.13%) HND
13 3 (0.85%) AWS Certification
13 3 (0.85%) DV Cleared
13 3 (0.85%) MCDST
13 3 (0.85%) PRINCE2 Practitioner
13 3 (0.85%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 57 (16.06%) SLA
2 16 (4.51%) ISO/IEC 27001
3 10 (2.82%) GDPR
4 9 (2.54%) BS25999
4 9 (2.54%) ISO 9001
4 9 (2.54%) ISO/IEC 20000
5 6 (1.69%) Sarbanes-Oxley
6 4 (1.13%) Cyber Essentials
6 4 (1.13%) Cyber Essentials PLUS
7 3 (0.85%) QA
8 2 (0.56%) PMO
9 1 (0.28%) Data Quality
System Software
1 77 (21.69%) Active Directory
2 44 (12.39%) Virtual Desktop
3 43 (12.11%) VMware Infrastructure
4 22 (6.20%) Hyper-V
5 7 (1.97%) XenDesktop
6 3 (0.85%) VMware Server
6 3 (0.85%) vSphere
7 2 (0.56%) Firmware
7 2 (0.56%) XenApp
8 1 (0.28%) BitLocker
8 1 (0.28%) Docker
8 1 (0.28%) Virtual Servers
8 1 (0.28%) VMware ESXi
Systems Management
1 52 (14.65%) SCCM
2 21 (5.92%) Terraform
3 16 (4.51%) Microsoft Intune
3 16 (4.51%) Puppet
4 14 (3.94%) Grafana
4 14 (3.94%) Packer
5 10 (2.82%) WSUS
6 5 (1.41%) Ansible
6 5 (1.41%) FortiGate
7 4 (1.13%) Failover Clustering
8 3 (0.85%) Cisco CUCM
8 3 (0.85%) Kubernetes
8 3 (0.85%) Microsoft Data Protection Manager
8 3 (0.85%) SCDPM
8 3 (0.85%) ServiceCenter
9 2 (0.56%) Nessus
10 1 (0.28%) Control-M
10 1 (0.28%) ITRS Geneos
10 1 (0.28%) Jamf Pro
10 1 (0.28%) Opscode Chef
Vendors
1 118 (33.24%) Microsoft
2 51 (14.37%) Cisco
2 51 (14.37%) VMware
3 25 (7.04%) Citrix
4 23 (6.48%) Meraki
5 22 (6.20%) HP
6 16 (4.51%) NetApp
7 14 (3.94%) ServiceNow
8 11 (3.10%) Apple
9 9 (2.54%) SAP
10 6 (1.69%) Sophos
10 6 (1.69%) Veeam
10 6 (1.69%) ZyXEL
11 5 (1.41%) CheckPoint
11 5 (1.41%) Dell
11 5 (1.41%) Remedy
12 4 (1.13%) 3PAR
12 4 (1.13%) Bloomberg
12 4 (1.13%) Brocade
12 4 (1.13%) Oracle