Period
to 9 April 2020

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the salaries offered over the 6 months to 9 April 2020 with a comparison to the same period in the previous 2 years.

ITIL Certification
UK > England
6 months to
9 Apr 2020
Same period 2019 Same period 2018
Rank 412 367 384
Rank change year-on-year -45 +17 -34
Permanent jobs citing ITIL Certification 751 1,225 1,316
As % of all permanent jobs advertised in England 0.71% 0.89% 0.79%
As % of the Qualifications category 3.28% 3.59% 3.34%
Number of salaries quoted 611 923 1,016
Median annual salary £50,000 £52,500 £47,500
Median salary % change year-on-year -4.76% +10.53% +10.47%
10th Percentile £28,000 £26,250 £28,000
90th Percentile £72,500 £67,500 £75,500
UK median annual salary £50,000 £52,500 £46,223
% change year-on-year -4.76% +13.58% +7.50%

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
England
Permanent vacancies requiring academic qualifications or professional certifications 22,881 34,112 39,355
As % of all permanent IT jobs advertised in England 21.54% 24.69% 23.72%
Number of salaries quoted 16,922 24,774 30,391
Median annual salary £52,500 £50,000 £48,500
Median salary % change year-on-year +5.00% +3.09% +7.78%
10th Percentile £28,250 £26,750 £26,250
90th Percentile £83,750 £81,250 £80,000
UK median annual salary £50,500 £50,000 £47,500
% change year-on-year +1.00% +5.26% +5.56%

ITIL Certification
Job Vacancy Trend in England

Job postings citing ITIL Certification as a proportion of all IT jobs advertised in England.

Job vacancy trend for ITIL Certification in England

ITIL Certification
Salary Trend in England

3-month moving average salary quoted in jobs citing ITIL Certification in England.

Salary trend for ITIL Certification in England

ITIL Certification
Salary Histogram in England

Salary distribution for jobs citing ITIL Certification in England over the 6 months to 9 April 2020.

Salary histogram for ITIL Certification in England

ITIL Certification
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL Certification within the England region over the 6 months to 9 April 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +7 276 £57,500 -4.17% 11
North of England -1 150 £42,500 - 7
South East -24 136 £50,000 +11.11% 7
Midlands -31 107 £48,250 -8.10% 6
North West -12 88 £45,000 -5.26% 4
West Midlands -43 58 £52,500 - 3
East Midlands +51 49 £45,000 +2.86% 3
East of England +13 44 £46,500 -11.43% 1
Yorkshire +43 36 £40,827 +8.87% 2
South West +47 31 £55,848 +39.62% 8
North East +17 26 £33,448 +10.57% 1
ITIL Certification
UK

For the 6 months to 9 April 2020, IT jobs citing ITIL Certification also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for ITIL Certification.

1 751 (100.00%) ITIL
2 268 (35.69%) Service Management
3 229 (30.49%) Microsoft
4 215 (28.63%) Windows
5 175 (23.30%) Service Delivery
6 162 (21.57%) Active Directory
7 158 (21.04%) Finance
8 135 (17.98%) Problem-Solving
9 130 (17.31%) Office 365
10 129 (17.18%) ITSM
11 127 (16.91%) Agile Software Development
12 117 (15.58%) Azure
13 116 (15.45%) SLA
14 105 (13.98%) VMware
15 98 (13.05%) ServiceNow
16 86 (11.45%) Project Management
16 86 (11.45%) SQL
17 85 (11.32%) Cisco
17 85 (11.32%) Degree
18 84 (11.19%) VMware Infrastructure
19 82 (10.92%) Windows Server
20 79 (10.52%) Analytical Skills
20 79 (10.52%) Microsoft Office
21 74 (9.85%) Windows 10
21 74 (9.85%) Mentoring
22 73 (9.72%) AWS
22 73 (9.72%) SQL Server
23 72 (9.59%) Stakeholder Management
24 66 (8.79%) Change Management
25 63 (8.39%) PowerShell

ITIL Certification
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (4.13%) MS Exchange
2 22 (2.93%) SharePoint
3 16 (2.13%) IIS
4 15 (2.00%) Exchange Server 2010
5 11 (1.46%) Confluence
5 11 (1.46%) Elasticsearch
5 11 (1.46%) WebSphere
6 9 (1.20%) BizTalk Server
6 9 (1.20%) SAS
7 7 (0.93%) OpenStack
7 7 (0.93%) Skype for Business
8 6 (0.80%) Exchange Server 2013
9 4 (0.53%) CMS
10 3 (0.40%) IBM Domino
11 2 (0.27%) Apache
12 1 (0.13%) IBM HTTP Server
12 1 (0.13%) MQSeries
12 1 (0.13%) nginx
12 1 (0.13%) Tomcat
12 1 (0.13%) WebSphere Application Server
Applications
1 79 (10.52%) Microsoft Office
2 25 (3.33%) Microsoft Excel
3 15 (2.00%) Microsoft Project
4 7 (0.93%) Microsoft PowerPoint
4 7 (0.93%) MS Visio
5 2 (0.27%) Spreadsheet
Business Applications
1 13 (1.73%) Remedy ITSM
2 6 (0.80%) Dynamics CRM
3 5 (0.67%) SAP S/4HANA
4 3 (0.40%) Oracle Applications
5 2 (0.27%) Maximo
6 1 (0.13%) Infor M3
6 1 (0.13%) NetSuite
6 1 (0.13%) Oracle EBS
6 1 (0.13%) SAP EWM
6 1 (0.13%) SAP Hybris
6 1 (0.13%) SAP MM
6 1 (0.13%) SAP SD
6 1 (0.13%) Unit4 Business World
Cloud Services
1 130 (17.31%) Office 365
2 117 (15.58%) Azure
3 73 (9.72%) AWS
4 30 (3.99%) SaaS
5 20 (2.66%) Azure Active Directory
6 16 (2.13%) Amazon EC2
7 15 (2.00%) Amazon S3
8 14 (1.86%) AWS CloudFormation
8 14 (1.86%) IaaS
8 14 (1.86%) PaaS
9 13 (1.73%) Virtual Private Cloud
10 11 (1.46%) Amazon CloudWatch
11 10 (1.33%) Amazon ELB
11 10 (1.33%) Power Platform
12 8 (1.07%) Dynamics 365
12 8 (1.07%) G Suite
13 7 (0.93%) Amazon ECS
14 6 (0.80%) GCP
14 6 (0.80%) IBM Cloud
14 6 (0.80%) Slack
Communications & Networking
1 53 (7.06%) Firewall
2 51 (6.79%) DNS
3 48 (6.39%) DHCP
4 46 (6.13%) WAN
5 44 (5.86%) LAN
6 34 (4.53%) TCP/IP
7 33 (4.39%) VPN
8 22 (2.93%) SAN
9 19 (2.53%) Internet
10 15 (2.00%) VoIP
11 14 (1.86%) OSPF
11 14 (1.86%) Wi-Fi
12 13 (1.73%) VLAN
13 12 (1.60%) MPLS
14 11 (1.46%) IPsec
14 11 (1.46%) Network Security
14 11 (1.46%) SSL
15 8 (1.07%) Cisco Nexus
15 8 (1.07%) Intranet
15 8 (1.07%) Junos
Database & Business Intelligence
1 73 (9.72%) SQL Server
2 20 (2.66%) Amazon RDS
3 15 (2.00%) BusinessObjects
4 14 (1.86%) Big Data
5 12 (1.60%) NoSQL
6 10 (1.33%) Power BI
7 8 (1.07%) MySQL
8 7 (0.93%) SQL Server Reporting Services
9 6 (0.80%) Amazon DynamoDB
9 6 (0.80%) GIS
9 6 (0.80%) PostgreSQL
9 6 (0.80%) Redis
10 5 (0.67%) SQL Server 2012
11 4 (0.53%) Data Warehouse
11 4 (0.53%) DB2
11 4 (0.53%) Oracle Reports
11 4 (0.53%) SQL Server Integration Services
12 3 (0.40%) Cosmos DB
12 3 (0.40%) Panintelligence
12 3 (0.40%) SAP BW
Development Applications
1 37 (4.93%) JIRA
2 10 (1.33%) Team Foundation Server
3 9 (1.20%) Git (software)
4 8 (1.07%) Jenkins
5 6 (0.80%) Bitbucket
5 6 (0.80%) Visual Studio Team System
6 4 (0.53%) Maven
7 2 (0.27%) SQL Server Management Studio (SSMS)
8 1 (0.13%) Balsamiq
8 1 (0.13%) IBM UrbanCode
8 1 (0.13%) LoadRunner
8 1 (0.13%) MSI
8 1 (0.13%) Octopus Deploy
8 1 (0.13%) Selenium
8 1 (0.13%) SoapUI
8 1 (0.13%) SonarQube
8 1 (0.13%) Sonatype Nexus
8 1 (0.13%) TeamCity
General
1 158 (21.04%) Finance
2 51 (6.79%) Public Sector
3 45 (5.99%) Retail
4 32 (4.26%) Banking
5 21 (2.80%) Telecoms
6 19 (2.53%) Legal
7 16 (2.13%) Law
8 11 (1.46%) Pharmaceutical
9 8 (1.07%) Aerospace
9 8 (1.07%) Marketing
10 7 (0.93%) Billing
10 7 (0.93%) Manufacturing
11 5 (0.67%) German Language
11 5 (0.67%) Investment Banking
12 4 (0.53%) Automotive
12 4 (0.53%) Back Office
12 4 (0.53%) Financial Institution
12 4 (0.53%) Front Office
12 4 (0.53%) Local Government
13 3 (0.40%) Advertising
Job Titles
1 143 (19.04%) Service Manager
2 141 (18.77%) Analyst
3 61 (8.12%) Delivery Manager
4 59 (7.86%) Service Analyst
5 51 (6.79%) IT Manager
6 50 (6.66%) Service Delivery Manager
7 40 (5.33%) Support Analyst
8 36 (4.79%) Consultant
8 36 (4.79%) Support Engineer
9 35 (4.66%) Applications Support
10 34 (4.53%) IT Services Manager
11 33 (4.39%) Infrastructure Engineer
11 33 (4.39%) Service Desk Analyst
12 30 (3.99%) IT Support
13 29 (3.86%) 2nd Line Support
14 27 (3.60%) Applications Support Analyst
14 27 (3.60%) Service Desk Manager
15 26 (3.46%) Technical Consultant
16 23 (3.06%) Team Leader
17 22 (2.93%) Incident Manager
Libraries, Frameworks & Software Standards
1 28 (3.73%) Web Services
2 9 (1.20%) .NET
3 8 (1.07%) REST
3 8 (1.07%) SOAP
4 7 (0.93%) LDAP
4 7 (0.93%) Sensu
5 6 (0.80%) SAP Fiori
6 5 (0.67%) Node.js
7 4 (0.53%) .NET Framework
7 4 (0.53%) AngularJS
7 4 (0.53%) ASP.NET
7 4 (0.53%) ASP.NET Core
7 4 (0.53%) COM
7 4 (0.53%) Entity Framework
7 4 (0.53%) XSLT
8 3 (0.40%) Elastic Stack
8 3 (0.40%) Middleware
8 3 (0.40%) Software Packaging
8 3 (0.40%) X-Windows
9 2 (0.27%) FIX Protocol
Miscellaneous
1 79 (10.52%) Analytical Skills
2 58 (7.72%) Management Information System
3 50 (6.66%) Data Centre
4 44 (5.86%) User Experience
5 35 (4.66%) Self-Motivation
6 19 (2.53%) CMDB
7 13 (1.73%) Driving Licence
8 12 (1.60%) Clustering
9 11 (1.46%) Virtual Team
10 9 (1.20%) Video Conferencing
11 8 (1.07%) NHS
12 7 (0.93%) e-Learning
12 7 (0.93%) Mainframe
12 7 (0.93%) PKI
13 6 (0.80%) Algorithms
13 6 (0.80%) Blackberry
13 6 (0.80%) Enterprise Cloud
13 6 (0.80%) iPhone
13 6 (0.80%) LIMS
13 6 (0.80%) Public Cloud
Operating Systems
1 215 (28.63%) Windows
2 82 (10.92%) Windows Server
3 74 (9.85%) Windows 10
4 53 (7.06%) Linux
5 37 (4.93%) Unix
6 31 (4.13%) Windows 7
7 30 (3.99%) Windows Server 2012
8 28 (3.73%) Windows Server 2008
9 25 (3.33%) Windows Server 2016
10 16 (2.13%) Android
11 10 (1.33%) Apple iOS
12 8 (1.07%) Mac OS
12 8 (1.07%) Windows 8
12 8 (1.07%) Windows Server 2019
13 7 (0.93%) Windows Server 2003
14 6 (0.80%) CentOS
14 6 (0.80%) Oracle Linux
15 4 (0.53%) Mac OS X
16 2 (0.27%) Windows 2000
17 1 (0.13%) Ubuntu
Processes & Methodologies
1 751 (100.00%) ITIL
2 268 (35.69%) Service Management
3 175 (23.30%) Service Delivery
4 135 (17.98%) Problem-Solving
5 129 (17.18%) ITSM
6 127 (16.91%) Agile Software Development
7 86 (11.45%) Project Management
8 74 (9.85%) Mentoring
9 72 (9.59%) Stakeholder Management
10 66 (8.79%) Change Management
11 59 (7.86%) DevOps
12 57 (7.59%) Incident Management
13 55 (7.32%) Problem Management
14 46 (6.13%) Requirements Gathering
15 45 (5.99%) Continuous Improvement
15 45 (5.99%) PRINCE2
16 44 (5.86%) Coaching
16 44 (5.86%) Service Design
17 43 (5.73%) Infrastructure Engineering
18 38 (5.06%) Root Cause Analysis
Programming Languages
1 86 (11.45%) SQL
2 63 (8.39%) PowerShell
3 19 (2.53%) Python
4 18 (2.40%) Java
4 18 (2.40%) VB
5 16 (2.13%) C
5 16 (2.13%) JavaScript
6 11 (1.46%) R
7 10 (1.33%) Bash Shell
8 6 (0.80%) C#
9 4 (0.53%) VB6
9 4 (0.53%) VBScript
10 3 (0.40%) Formula Language
10 3 (0.40%) LotusScript
10 3 (0.40%) Shell Script
11 2 (0.27%) PL/SQL
12 1 (0.13%) Julia
12 1 (0.13%) MATLAB
12 1 (0.13%) Scala
Qualifications
1 85 (11.32%) Degree
2 59 (7.86%) Microsoft Certification
3 44 (5.86%) Security Cleared
4 38 (5.06%) Cisco Certification
5 28 (3.73%) Computer Science Degree
6 26 (3.46%) SC Cleared
7 24 (3.20%) MCSE
8 23 (3.06%) CCNA
8 23 (3.06%) MCP
9 19 (2.53%) A+ Certification
9 19 (2.53%) CCNP
10 14 (1.86%) CCIE
10 14 (1.86%) VMware Certified Professional (VCP)
11 13 (1.73%) MCSA
12 12 (1.60%) PMP
12 12 (1.60%) PRINCE2 Certification
13 9 (1.20%) PMI Certification
14 8 (1.07%) CISSP
14 8 (1.07%) VCAP
15 7 (0.93%) NCSIE
Quality Assurance & Compliance
1 116 (15.45%) SLA
2 21 (2.80%) ISO/IEC 27001
3 14 (1.86%) GDPR
4 10 (1.33%) COBIT
5 9 (1.20%) ISO/IEC 20000
6 7 (0.93%) QA
7 4 (0.53%) ISO 9001
8 3 (0.40%) ISO 14001
8 3 (0.40%) PMO
9 2 (0.27%) Cyber Essentials
9 2 (0.27%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 2 (0.27%) Sarbanes-Oxley
10 1 (0.13%) HIPAA
10 1 (0.13%) ISO 22301
10 1 (0.13%) ITGC
10 1 (0.13%) NIST
10 1 (0.13%) PCI DSS
System Software
1 162 (21.57%) Active Directory
2 84 (11.19%) VMware Infrastructure
3 41 (5.46%) Hyper-V
4 22 (2.93%) vSphere
5 19 (2.53%) Docker
6 12 (1.60%) XenApp
7 11 (1.46%) VMware ESXi
8 9 (1.20%) Virtual Servers
9 7 (0.93%) Virtual Machines
10 5 (0.67%) Virtual Desktop
11 4 (0.53%) Firmware
12 3 (0.40%) Citrix Hypervisor
13 1 (0.13%) Microsoft Virtual Server
13 1 (0.13%) XenDesktop
Systems Management
1 46 (6.13%) SCCM
2 24 (3.20%) Ansible
3 21 (2.80%) SCOM
4 18 (2.40%) vCenter Server
5 15 (2.00%) Kubernetes
6 14 (1.86%) Opscode Chef
7 13 (1.73%) Grafana
7 13 (1.73%) Puppet
8 12 (1.60%) Microsoft Intune
8 12 (1.60%) Tivoli
9 11 (1.46%) Terraform
10 9 (1.20%) Nagios
11 8 (1.07%) SolarWinds Orion
12 7 (0.93%) Automic
12 7 (0.93%) Cisco Prime
12 7 (0.93%) Kibana
13 6 (0.80%) Microsoft Clustering
14 4 (0.53%) Cisco CUCM
14 4 (0.53%) Cisco UCCE
14 4 (0.53%) HP Quality Center
Vendors
1 229 (30.49%) Microsoft
2 105 (13.98%) VMware
3 98 (13.05%) ServiceNow
4 85 (11.32%) Cisco
5 62 (8.26%) Citrix
6 36 (4.79%) HP
7 32 (4.26%) Oracle
8 27 (3.60%) IBM
9 21 (2.80%) Fortinet
10 20 (2.66%) NetApp
11 18 (2.40%) BMC
11 18 (2.40%) Dell
12 16 (2.13%) McAfee
13 15 (2.00%) Palo Alto
13 15 (2.00%) Remedy
14 13 (1.73%) SAP
14 13 (1.73%) SolarWinds
15 12 (1.60%) Capita
15 12 (1.60%) F5
15 12 (1.60%) Google