Period
to 17 January 2020

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the salaries offered over the 6 months to 17 January 2020 with a comparison to the same period in the previous 2 years.

Information Technology Infrastructure Library (ITIL) Certification
UK > England
6 months to
17 Jan 2020
Same period 2019 Same period 2018
Rank 437 362 396
Rank change year-on-year -75 +34 -56
Permanent jobs citing ITIL Certification 762 1,229 1,304
As % of all permanent IT jobs advertised in England 0.65% 0.87% 0.80%
As % of the Qualifications category 2.96% 3.60% 3.37%
Number of salaries quoted 626 869 1,058
England median annual salary £47,500 £50,000 £46,944
Median salary % change year-on-year -5.00% +6.51% +9.17%
10th Percentile £28,436 £26,250 £26,750
90th Percentile £70,000 £67,500 £75,000
UK median annual salary £47,500 £50,000 £45,000
% change year-on-year -5.00% +11.11% +5.88%

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
England
Permanent vacancies requiring academic qualifications or professional certifications 25,781 34,117 38,702
As % of all permanent IT jobs advertised in England 22.10% 24.27% 23.86%
Number of salaries quoted 19,160 25,159 30,238
England median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +5.56%
10th Percentile £27,500 £26,250 £26,250
90th Percentile £82,500 £82,500 £78,750
UK median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

ITIL Certification
Job Vacancy Trend in England

Job postings citing ITIL Certification as a percentage of all IT jobs advertised in England.

Job vacancy trend for ITIL Certification in England

ITIL Certification
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL Certification in England.

Salary trend for ITIL Certification in England

ITIL Certification
Salary Histogram in England

The salary distribution of IT jobs citing ITIL Certification in England over the 6 months to 17 January 2020.

Salary histogram for ITIL Certification in England

ITIL Certification
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL Certification within the England region over the 6 months to 17 January 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -21 255 £52,000 -11.11% 35
Midlands -1 159 £50,000 +2.56% 20
South East -46 138 £46,250 +8.82% 24
North of England -10 137 £39,087 -9.13% 28
West Midlands -40 92 £50,000 -9.09% 16
East Midlands +55 67 £45,000 +4.05% 4
North West -27 62 £40,827 -22.24% 18
Yorkshire +41 45 £37,500 +7.14% 7
East of England -4 42 £50,000 -4.76% 14
North East +18 30 £36,404 -27.19% 3
South West -26 27 £35,000 -11.95% 9
ITIL Certification
UK

For the 6 months to 17 January 2020, IT jobs citing ITIL Certification also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for ITIL Certification.

1 762 (100.00%) ITIL
2 260 (34.12%) Service Management
3 253 (33.20%) Microsoft
4 199 (26.12%) Windows
4 199 (26.12%) Service Delivery
5 134 (17.59%) ITSM
6 133 (17.45%) Active Directory
7 131 (17.19%) Problem-Solving
8 129 (16.93%) Finance
9 118 (15.49%) Office 365
10 111 (14.57%) Azure
11 108 (14.17%) Cisco
12 106 (13.91%) ServiceNow
13 97 (12.73%) Agile Software Development
14 95 (12.47%) SLA
15 94 (12.34%) VMware
16 85 (11.15%) Microsoft Office
17 83 (10.89%) Firewall
18 81 (10.63%) Incident Management
19 80 (10.50%) Stakeholder Management
19 80 (10.50%) Project Management
20 78 (10.24%) Analytical Skills
21 77 (10.10%) Windows 10
22 75 (9.84%) Mentoring
23 73 (9.58%) VMware Infrastructure
24 67 (8.79%) Degree
25 63 (8.27%) Problem Management
26 59 (7.74%) Public Sector
27 57 (7.48%) LAN
28 56 (7.35%) PRINCE2

ITIL Certification
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (4.59%) MS Exchange
2 23 (3.02%) IIS
3 20 (2.62%) SharePoint
4 12 (1.57%) BizTalk Server
5 10 (1.31%) WebSphere
6 8 (1.05%) CMS
6 8 (1.05%) Exchange Server 2010
7 7 (0.92%) Apache
8 5 (0.66%) Confluence
8 5 (0.66%) IBM Notes
8 5 (0.66%) nginx
9 4 (0.52%) SharePoint 2013
9 4 (0.52%) Skype for Business
10 3 (0.39%) IBM Domino
10 3 (0.39%) SAS
11 2 (0.26%) IBM HTTP Server
11 2 (0.26%) Tomcat
11 2 (0.26%) WebSphere Application Server
12 1 (0.13%) Exchange Server 2000
12 1 (0.13%) Exchange Server 5.5
Applications
1 85 (11.15%) Microsoft Office
2 21 (2.76%) Microsoft Excel
3 15 (1.97%) Microsoft Project
4 5 (0.66%) MS Visio
5 4 (0.52%) Spreadsheet
6 1 (0.13%) Microsoft PowerPoint
Business Applications
1 12 (1.57%) Remedy ITSM
2 8 (1.05%) Dynamics AX
3 6 (0.79%) SAP S/4HANA
4 4 (0.52%) Dynamics CRM
5 3 (0.39%) Elite 3E
6 2 (0.26%) Oracle Applications
6 2 (0.26%) SAP MM
7 1 (0.13%) Infor M3
7 1 (0.13%) NetSuite
7 1 (0.13%) Oracle EBS R12
7 1 (0.13%) SAP ERP
7 1 (0.13%) SAP EWM
7 1 (0.13%) SAP Hybris
7 1 (0.13%) SAP SD
7 1 (0.13%) Summit
7 1 (0.13%) Unit4 Business World
Cloud Services
1 118 (15.49%) Office 365
2 111 (14.57%) Azure
3 55 (7.22%) AWS
4 15 (1.97%) SaaS
5 14 (1.84%) IaaS
5 14 (1.84%) PaaS
6 11 (1.44%) Azure Active Directory
6 11 (1.44%) Dynamics 365
7 8 (1.05%) G Suite
7 8 (1.05%) Power Platform
8 5 (0.66%) Cloud Computing
8 5 (0.66%) GitHub
9 4 (0.52%) Amazon EC2
10 3 (0.39%) Amazon ECS
10 3 (0.39%) Basecamp
11 2 (0.26%) Amazon S3
11 2 (0.26%) Mimecast
12 1 (0.13%) Amazon ELB
12 1 (0.13%) GCP
12 1 (0.13%) OpenShift
Communications & Networking
1 83 (10.89%) Firewall
2 57 (7.48%) LAN
3 55 (7.22%) WAN
4 39 (5.12%) DNS
5 36 (4.72%) DHCP
6 33 (4.33%) TCP/IP
7 23 (3.02%) SAN
8 22 (2.89%) OSPF
9 21 (2.76%) VPN
10 20 (2.62%) Internet
11 17 (2.23%) VoIP
12 15 (1.97%) SSL
12 15 (1.97%) Wi-Fi
13 14 (1.84%) MPLS
14 11 (1.44%) Network Security
15 10 (1.31%) Cisco ASA
16 9 (1.18%) BGP
16 9 (1.18%) Junos
16 9 (1.18%) Unified Communications
17 8 (1.05%) FCoE
Database & Business Intelligence
1 52 (6.82%) SQL Server
2 13 (1.71%) Big Data
3 11 (1.44%) Data Warehouse
4 8 (1.05%) Power BI
5 6 (0.79%) Relational Database
5 6 (0.79%) Text Mining
6 4 (0.52%) Cosmos DB
7 3 (0.39%) Amazon RDS
7 3 (0.39%) DB2
7 3 (0.39%) Oracle Database
7 3 (0.39%) SAP BW
7 3 (0.39%) SQL Server Reporting Services
8 2 (0.26%) Data Mining
8 2 (0.26%) MySQL
8 2 (0.26%) NoSQL
8 2 (0.26%) Oracle Database 10g
8 2 (0.26%) Oracle Database 11g
8 2 (0.26%) PostgreSQL
8 2 (0.26%) Redis
8 2 (0.26%) SQL Server Integration Services
Development Applications
1 20 (2.62%) JIRA
2 11 (1.44%) MSI
3 7 (0.92%) Jenkins
4 5 (0.66%) Octopus Deploy
4 5 (0.66%) Sonatype Nexus
4 5 (0.66%) TeamCity
5 2 (0.26%) Balsamiq
5 2 (0.26%) SoapUI
5 2 (0.26%) SQL Server Management Studio (SSMS)
6 1 (0.13%) Bitbucket
6 1 (0.13%) Git (software)
6 1 (0.13%) IBM UrbanCode
6 1 (0.13%) LoadRunner
6 1 (0.13%) Selenium
6 1 (0.13%) SonarQube
General
1 129 (16.93%) Finance
2 59 (7.74%) Public Sector
3 37 (4.86%) Retail
4 33 (4.33%) Telecoms
5 30 (3.94%) Banking
6 21 (2.76%) Law
7 17 (2.23%) Legal
8 13 (1.71%) Manufacturing
8 13 (1.71%) Pharmaceutical
9 7 (0.92%) Financial Institution
9 7 (0.92%) Front Office
10 6 (0.79%) Marketing
11 5 (0.66%) Back Office
12 4 (0.52%) Advertising
12 4 (0.52%) Aerospace
12 4 (0.52%) Spanish Language
13 3 (0.39%) German Language
13 3 (0.39%) Publishing
14 2 (0.26%) Automotive
14 2 (0.26%) Games
Job Titles
1 156 (20.47%) Analyst
2 153 (20.08%) Service Manager
3 83 (10.89%) Delivery Manager
4 67 (8.79%) IT Manager
5 66 (8.66%) Service Delivery Manager
6 65 (8.53%) Service Analyst
7 50 (6.56%) IT Services Manager
8 46 (6.04%) Service Desk Analyst
9 45 (5.91%) Support Analyst
10 38 (4.99%) Support Engineer
11 37 (4.86%) 2nd Line Support
11 37 (4.86%) IT Support
12 33 (4.33%) Network Engineer
13 32 (4.20%) Infrastructure Engineer
14 31 (4.07%) Consultant
15 27 (3.54%) Team Leader
16 26 (3.41%) Applications Support
16 26 (3.41%) Incident Manager
17 25 (3.28%) Service Desk Manager
18 23 (3.02%) ITIL Manager
Libraries, Frameworks & Software Standards
1 28 (3.67%) Web Services
2 13 (1.71%) SOAP
3 12 (1.57%) REST
4 9 (1.18%) .NET
5 6 (0.79%) Node.js
5 6 (0.79%) SAP Fiori
6 5 (0.66%) Middleware
6 5 (0.66%) Software Packaging
7 4 (0.52%) Natural Language Processing
7 4 (0.52%) Sensu
8 3 (0.39%) COM
8 3 (0.39%) HTML
8 3 (0.39%) XML
9 2 (0.26%) EDI
9 2 (0.26%) IBM Integration Bus
9 2 (0.26%) LDAP
10 1 (0.13%) ASP.NET Web API
10 1 (0.13%) Oracle Fusion
10 1 (0.13%) RESTful
10 1 (0.13%) X-Windows
Miscellaneous
1 78 (10.24%) Analytical Skills
2 56 (7.35%) Data Centre
3 55 (7.22%) Management Information System
4 34 (4.46%) Self-Motivation
5 29 (3.81%) User Experience
6 16 (2.10%) iPhone
7 12 (1.57%) Client/Server
7 12 (1.57%) CMDB
8 11 (1.44%) Public Cloud
9 10 (1.31%) iPad
9 10 (1.31%) Video Conferencing
10 9 (1.18%) PKI
11 8 (1.05%) Clustering
11 8 (1.05%) Driving Licence
11 8 (1.05%) Linux Command Line
11 8 (1.05%) VxBlock/Vblock
12 6 (0.79%) Blackberry
12 6 (0.79%) Fat Client
12 6 (0.79%) Thin Client
12 6 (0.79%) Virtual Team
Operating Systems
1 199 (26.12%) Windows
2 77 (10.10%) Windows 10
3 56 (7.35%) Linux
4 54 (7.09%) Windows Server
5 39 (5.12%) Windows 7
6 25 (3.28%) Unix
7 20 (2.62%) Mac OS
8 17 (2.23%) Windows Server 2012
9 11 (1.44%) Windows Server 2008
10 10 (1.31%) Android
11 8 (1.05%) Windows 8
12 5 (0.66%) Apple iOS
12 5 (0.66%) Windows 2000
13 3 (0.39%) CentOS
14 2 (0.26%) Red Hat Enterprise Linux
15 1 (0.13%) Amazon Linux
15 1 (0.13%) Mac OS X
15 1 (0.13%) Oracle Linux
15 1 (0.13%) Windows Server 2003
15 1 (0.13%) Windows XP
Processes & Methodologies
1 762 (100.00%) ITIL
2 260 (34.12%) Service Management
3 199 (26.12%) Service Delivery
4 134 (17.59%) ITSM
5 131 (17.19%) Problem-Solving
6 97 (12.73%) Agile Software Development
7 81 (10.63%) Incident Management
8 80 (10.50%) Project Management
8 80 (10.50%) Stakeholder Management
9 75 (9.84%) Mentoring
10 63 (8.27%) Problem Management
11 56 (7.35%) Change Management
11 56 (7.35%) PRINCE2
12 52 (6.82%) Continuous Improvement
13 48 (6.30%) Infrastructure Engineering
14 42 (5.51%) DevOps
15 36 (4.72%) Root Cause Analysis
16 35 (4.59%) Coaching
16 35 (4.59%) Service Design
17 33 (4.33%) Configuration Management
Programming Languages
1 44 (5.77%) SQL
2 39 (5.12%) PowerShell
3 15 (1.97%) Python
4 13 (1.71%) C
5 10 (1.31%) Bash Shell
5 10 (1.31%) C#
6 9 (1.18%) JavaScript
7 8 (1.05%) R
8 7 (0.92%) Java
9 4 (0.52%) PL/SQL
10 3 (0.39%) Shell Script
11 2 (0.26%) T-SQL
12 1 (0.13%) ABAP
12 1 (0.13%) PHP
12 1 (0.13%) VBA
Qualifications
1 67 (8.79%) Degree
2 53 (6.96%) Microsoft Certification
3 52 (6.82%) Cisco Certification
4 31 (4.07%) MCP
5 29 (3.81%) Security Cleared
6 28 (3.67%) CCNA
7 24 (3.15%) CCNP
8 20 (2.62%) MCSE
9 19 (2.49%) Computer Science Degree
10 16 (2.10%) SC Cleared
11 14 (1.84%) CCIE
12 12 (1.57%) PMP
13 11 (1.44%) PMI Certification
13 11 (1.44%) PRINCE2 Certification
14 10 (1.31%) A+ Certification
15 9 (1.18%) APMP
16 8 (1.05%) MCSA
17 6 (0.79%) ISTQB
18 4 (0.52%) ISTQB Foundation Certification
18 4 (0.52%) Postgraduate
Quality Assurance & Compliance
1 95 (12.47%) SLA
2 22 (2.89%) ISO/IEC 27001
3 9 (1.18%) ISO/IEC 20000
4 8 (1.05%) GDPR
5 6 (0.79%) QA
6 3 (0.39%) HIPAA
6 3 (0.39%) ISO 9001
6 3 (0.39%) Sarbanes-Oxley
7 2 (0.26%) ISO 14001
7 2 (0.26%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 1 (0.13%) COBIT
8 1 (0.13%) ISO 22301
8 1 (0.13%) PMO
System Software
1 133 (17.45%) Active Directory
2 73 (9.58%) VMware Infrastructure
3 43 (5.64%) Hyper-V
4 24 (3.15%) vSphere
5 17 (2.23%) Citrix Hypervisor
6 14 (1.84%) Virtual Desktop
7 11 (1.44%) VMware ESXi
8 9 (1.18%) Virtual Machines
9 8 (1.05%) vCloud
9 8 (1.05%) VMware NSX
9 8 (1.05%) XenApp
10 7 (0.92%) Docker
11 3 (0.39%) Terminal Services
11 3 (0.39%) Virtual Servers
12 1 (0.13%) Terminal Server
Systems Management
1 36 (4.72%) SCCM
2 18 (2.36%) Ansible
3 16 (2.10%) Tivoli
4 15 (1.97%) SCOM
5 14 (1.84%) Microsoft Intune
6 10 (1.31%) Nagios
6 10 (1.31%) vCenter Server
7 9 (1.18%) SolarWinds Orion
8 8 (1.05%) Cisco Prime
8 8 (1.05%) Kubernetes
9 7 (0.92%) Puppet
10 6 (0.79%) Opscode Chef
11 5 (0.66%) Microsoft Clustering
12 4 (0.52%) AirWatch
12 4 (0.52%) Automic
12 4 (0.52%) Grafana
12 4 (0.52%) HP Quality Center
13 3 (0.39%) Rundeck
14 2 (0.26%) FortiGate
14 2 (0.26%) Oracle Enterprise Manager
Vendors
1 253 (33.20%) Microsoft
2 108 (14.17%) Cisco
3 106 (13.91%) ServiceNow
4 94 (12.34%) VMware
5 53 (6.96%) Citrix
6 48 (6.30%) HP
7 40 (5.25%) IBM
8 30 (3.94%) Oracle
9 24 (3.15%) BMC
10 23 (3.02%) SAP
11 22 (2.89%) CheckPoint
12 20 (2.62%) Fortinet
13 17 (2.23%) Dell
14 14 (1.84%) Juniper
14 14 (1.84%) SolarWinds
15 12 (1.57%) NetApp
15 12 (1.57%) Palo Alto
15 12 (1.57%) Remedy
16 10 (1.31%) Aruba
16 10 (1.31%) Splunk