Period
to 17 October 2018

The median annual salary for a 2nd Line Technical Support Engineer was £30,000 in advertised job vacancies during the 6 months to 17 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Technical Support Engineer
UK
6 months to
17 Oct 2018
Same period 2017 Same period 2016
Rank 1125 1148 1182
Rank change year-on-year +23 +34 +72
Permanent jobs requiring a 2nd Line Technical Support Engineer 34 41 70
As % of all permanent IT jobs advertised in the UK 0.021% 0.023% 0.036%
As % of the Job Titles category 0.022% 0.024% 0.038%
Number of salaries quoted 31 37 68
UK median annual salary £30,000 £25,500 £28,000
Median salary % change year-on-year +17.65% -8.93% +12.00%
10th Percentile £23,000 £20,750 £21,175
90th Percentile £35,000 £40,000 £38,750
UK excluding London median annual salary £30,000 £25,000 £25,500
% change year-on-year +20.00% -1.96% +0.99%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 157,752 168,024 185,269
% of permanent IT jobs with a recognized job title 95.92% 95.95% 96.55%
Number of salaries quoted 127,078 134,582 155,346
UK median annual salary £50,000 £48,000 £47,500
Median salary % change year-on-year +4.17% +1.05% +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

2nd Line Technical Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Technical Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Technical Support Engineer in the UK

2nd Line Technical Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Technical Support Engineer.

Salary trend for 2nd Line Technical Support Engineer in the UK

2nd Line Technical Support Engineer
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Technical Support Engineer over the 6 months to 17 October 2018.

Salary histogram for 2nd Line Technical Support Engineer in the UK

2nd Line Technical Support Engineer
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Technical Support Engineer within the UK over the 6 months to 17 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
UK excluding London +24 34 £30,000 +20.00% 1
England +42 30 £30,000 +17.65% 1
East of England +37 11 £32,500 +27.45%
South East -4 7 £31,750 +19.81%
North of England +14 6 £30,000 +27.66%
North West +1 6 £30,000 +33.33%
Midlands - 4 £26,250 - 1
Scotland - 3 £27,500 -
South West +14 2 £25,750 +3.00%
East Midlands - 2 £29,500 - 1
West Midlands - 2 £26,250 -
Wales - 1 £20,000 -

2nd Line Technical Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 October 2018, 2nd Line Technical Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Technical Support Engineer in the job title.

1 21 (61.76%) Windows
1 21 (61.76%) Active Directory
2 18 (52.94%) Microsoft
3 13 (38.24%) Windows Server 2008
4 10 (29.41%) Windows Server
4 10 (29.41%) Windows Server 2012
4 10 (29.41%) VMware
5 9 (26.47%) Office 365
6 8 (23.53%) SLA
6 8 (23.53%) Microsoft Office
6 8 (23.53%) MS Exchange
7 7 (20.59%) LAN
7 7 (20.59%) WAN
7 7 (20.59%) Hyper-V
7 7 (20.59%) VMware Infrastructure
8 6 (17.65%) TCP/IP
8 6 (17.65%) DNS
8 6 (17.65%) Problem-Solving
9 5 (14.71%) Citrix
9 5 (14.71%) Microsoft Certification
9 5 (14.71%) VPN
9 5 (14.71%) Firewall
9 5 (14.71%) Finance
9 5 (14.71%) Windows 7
10 4 (11.76%) Driving Licence
10 4 (11.76%) Windows 10
10 4 (11.76%) SCCM
10 4 (11.76%) Incident Management
10 4 (11.76%) Disaster Recovery
10 4 (11.76%) ITIL

2nd Line Technical Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (23.53%) MS Exchange
2 3 (8.82%) Exchange Server 2010
2 3 (8.82%) Exchange Server 2013
2 3 (8.82%) IIS
2 3 (8.82%) SharePoint
3 2 (5.88%) Skype for Business
4 1 (2.94%) Exchange Server 2007
Applications
1 8 (23.53%) Microsoft Office
2 1 (2.94%) Microsoft Excel
Business Applications
1 2 (5.88%) Dynamics NAV
Cloud Services
1 9 (26.47%) Office 365
2 1 (2.94%) OneDrive
Communications & Networking
1 7 (20.59%) LAN
1 7 (20.59%) WAN
2 6 (17.65%) DNS
2 6 (17.65%) TCP/IP
3 5 (14.71%) Firewall
3 5 (14.71%) VPN
4 3 (8.82%) Internet
4 3 (8.82%) Network Security
4 3 (8.82%) SAN
5 2 (5.88%) DHCP
5 2 (5.88%) SMS
6 1 (2.94%) ADSL
6 1 (2.94%) CTI
6 1 (2.94%) ISDN
6 1 (2.94%) PSTN
6 1 (2.94%) PuTTY
6 1 (2.94%) Unified Communications
6 1 (2.94%) Wi-Fi
6 1 (2.94%) Wireless
6 1 (2.94%) WLAN
Database & Business Intelligence
1 4 (11.76%) SQL Server
2 1 (2.94%) MySQL
Development Applications
1 1 (2.94%) JIRA
General
1 5 (14.71%) Finance
2 2 (5.88%) Legal
3 1 (2.94%) Telecoms
Miscellaneous
1 4 (11.76%) Driving Licence
2 3 (8.82%) Data Centre
2 3 (8.82%) Fintech
2 3 (8.82%) Smartphone
3 2 (5.88%) Management Information System
4 1 (2.94%) Blackberry
4 1 (2.94%) iPhone
4 1 (2.94%) NHS
4 1 (2.94%) Wiki
Operating Systems
1 21 (61.76%) Windows
2 13 (38.24%) Windows Server 2008
3 10 (29.41%) Windows Server
3 10 (29.41%) Windows Server 2012
4 5 (14.71%) Windows 7
5 4 (11.76%) Linux
5 4 (11.76%) Windows 10
6 1 (2.94%) Android
6 1 (2.94%) Unix
6 1 (2.94%) Windows 8
6 1 (2.94%) Windows XP
Processes & Methodologies
1 6 (17.65%) Problem-Solving
2 4 (11.76%) Disaster Recovery
2 4 (11.76%) Incident Management
2 4 (11.76%) ITIL
3 3 (8.82%) Change Control
3 3 (8.82%) Commercial Awareness
3 3 (8.82%) Information Security
3 3 (8.82%) Migration
3 3 (8.82%) Service Management
4 2 (5.88%) Configuration Management
4 2 (5.88%) CRM
4 2 (5.88%) Problem Management
4 2 (5.88%) Risk Assessment
4 2 (5.88%) Statistics
5 1 (2.94%) Business Continuity
5 1 (2.94%) Cybersecurity
5 1 (2.94%) Data Privacy
5 1 (2.94%) Line Management
5 1 (2.94%) Project Planning
5 1 (2.94%) Ticket Management
Programming Languages
1 4 (11.76%) SQL
2 1 (2.94%) Bash Shell
2 1 (2.94%) PHP
Qualifications
1 5 (14.71%) Microsoft Certification
2 3 (8.82%) MCSE
3 2 (5.88%) Security Cleared
4 1 (2.94%) Degree
4 1 (2.94%) MCSA
Quality Assurance & Compliance
1 8 (23.53%) SLA
2 2 (5.88%) Data Quality
System Software
1 21 (61.76%) Active Directory
2 7 (20.59%) Hyper-V
2 7 (20.59%) VMware Infrastructure
3 3 (8.82%) VMware ESXi
4 1 (2.94%) XenApp
4 1 (2.94%) XenDesktop
Systems Management
1 4 (11.76%) SCCM
2 2 (5.88%) Backup Exec
Vendors
1 18 (52.94%) Microsoft
2 10 (29.41%) VMware
3 5 (14.71%) Citrix
4 3 (8.82%) Apple
4 3 (8.82%) Dell
4 3 (8.82%) SonicWALL
5 2 (5.88%) Remedy
5 2 (5.88%) Symantec
6 1 (2.94%) Avaya
6 1 (2.94%) Cisco
6 1 (2.94%) Draytek