Period
to 21 May 2019

The median annual salary for a 2nd Line Technical Support Engineer was £27,000 in advertised job vacancies during the 6 months to 21 May 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Technical Support Engineer
UK
6 months to
21 May 2019
Same period 2018 Same period 2017
Rank 1065 1172 1156
Rank change year-on-year +107 -16 +64
Permanent jobs requiring a 2nd Line Technical Support Engineer 33 34 19
As % of all permanent IT jobs advertised in the UK 0.023% 0.020% 0.011%
As % of the Job Titles category 0.024% 0.021% 0.012%
Number of salaries quoted 31 33 18
UK median annual salary £27,000 £32,500 £24,750
Median salary % change year-on-year -16.92% +31.31% -1.00%
10th Percentile £22,500 £24,500 £21,250
90th Percentile £35,000 £35,000 £34,150
UK excluding London median annual salary £25,000 £32,500 £26,000
% change year-on-year -23.08% +25.00% +4.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 138,416 165,583 162,929
% of permanent IT jobs with a recognized job title 96.01% 96.41% 96.50%
Number of salaries quoted 109,868 134,836 134,784
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £28,500 £27,500 £27,500
90th Percentile £85,000 £80,000 £77,500
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

2nd Line Technical Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Technical Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Technical Support Engineer in the UK

2nd Line Technical Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Technical Support Engineer.

Salary trend for 2nd Line Technical Support Engineer in the UK

2nd Line Technical Support Engineer
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Technical Support Engineer over the 6 months to 21 May 2019.

Salary histogram for 2nd Line Technical Support Engineer in the UK

2nd Line Technical Support Engineer
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Technical Support Engineer within the UK over the 6 months to 21 May 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +91 30 £26,750 -17.69% 5
UK excluding London +66 19 £25,000 -23.08% 4
London +97 12 £32,550 +0.15% 1
North of England +28 7 £25,000 -28.57% 1
South West +35 5 £24,500 -2.00%
Yorkshire +14 5 £25,000 -16.67% 1
South East +32 3 £26,500 -22.06% 2
North West +30 2 £24,750 -29.29%
Midlands +26 2 £27,000 +8.00%
East Midlands - 2 £27,000 -
East of England +82 1 - - 1
Wales - 1 £26,000 -

2nd Line Technical Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 May 2019, 2nd Line Technical Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Technical Support Engineer in the job title.

1 25 (75.76%) Windows
2 18 (54.55%) Active Directory
3 14 (42.42%) Microsoft
4 12 (36.36%) Cisco
4 12 (36.36%) VMware
4 12 (36.36%) Office 365
5 11 (33.33%) MS Exchange
6 10 (30.30%) ITIL
6 10 (30.30%) Firewall
6 10 (30.30%) VMware Infrastructure
7 9 (27.27%) Windows Server
8 8 (24.24%) Hyper-V
8 8 (24.24%) Microsoft Azure
8 8 (24.24%) Linux
9 7 (21.21%) SLA
9 7 (21.21%) Finance
9 7 (21.21%) Exchange Server 2010
9 7 (21.21%) Windows Server 2012
9 7 (21.21%) Exchange Server 2013
9 7 (21.21%) Windows Server 2008
9 7 (21.21%) Windows 10
10 6 (18.18%) Data Centre
10 6 (18.18%) CCNA
10 6 (18.18%) Cisco Certification
10 6 (18.18%) LAN
10 6 (18.18%) WAN
11 5 (15.15%) DHCP
11 5 (15.15%) MCSE
11 5 (15.15%) Microsoft Certification
11 5 (15.15%) Veritas

2nd Line Technical Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (33.33%) MS Exchange
2 7 (21.21%) Exchange Server 2010
2 7 (21.21%) Exchange Server 2013
3 2 (6.06%) Exchange Server 2003
4 1 (3.03%) SharePoint
Applications
1 4 (12.12%) Microsoft Office
2 1 (3.03%) Adobe Creative Suite
Business Applications
1 3 (9.09%) Dynamics CRM
Cloud Services
1 12 (36.36%) Office 365
2 8 (24.24%) Microsoft Azure
3 1 (3.03%) Amazon AWS
3 1 (3.03%) G Suite
Communications & Networking
1 10 (30.30%) Firewall
2 6 (18.18%) LAN
2 6 (18.18%) WAN
3 5 (15.15%) DHCP
4 4 (12.12%) DNS
4 4 (12.12%) PABX
4 4 (12.12%) VPN
5 3 (9.09%) BGP
5 3 (9.09%) Cisco ASA
5 3 (9.09%) Cisco Firepower
5 3 (9.09%) Cisco Nexus
5 3 (9.09%) Ethernet
5 3 (9.09%) IP Telephony
5 3 (9.09%) MPLS
5 3 (9.09%) VoIP
5 3 (9.09%) Wireless
6 1 (3.03%) Cisco IOS
6 1 (3.03%) Structured Cabling
6 1 (3.03%) VLAN
6 1 (3.03%) WebEx
General
1 7 (21.21%) Finance
2 5 (15.15%) Marketing
2 5 (15.15%) Telecoms
3 4 (12.12%) Electronics
3 4 (12.12%) Manufacturing
4 1 (3.03%) French Language
Libraries, Frameworks & Software Standards
1 1 (3.03%) XMPP
Miscellaneous
1 6 (18.18%) Data Centre
2 3 (9.09%) Management Information System
3 1 (3.03%) Digital Media
3 1 (3.03%) Replication
3 1 (3.03%) Self-Motivation
3 1 (3.03%) Video Conferencing
Operating Systems
1 25 (75.76%) Windows
2 9 (27.27%) Windows Server
3 8 (24.24%) Linux
4 7 (21.21%) Windows 10
4 7 (21.21%) Windows Server 2008
4 7 (21.21%) Windows Server 2012
5 5 (15.15%) Apple iOS
6 3 (9.09%) Windows 7
7 2 (6.06%) Mac OS X
7 2 (6.06%) Windows 8
8 1 (3.03%) Android
8 1 (3.03%) Mac OS
Processes & Methodologies
1 10 (30.30%) ITIL
2 4 (12.12%) Business Intelligence
2 4 (12.12%) CRM
2 4 (12.12%) Digital Marketing
2 4 (12.12%) Programme Management
2 4 (12.12%) Service Delivery
3 3 (9.09%) Coaching
3 3 (9.09%) Computer Science
3 3 (9.09%) Infrastructure Engineering
3 3 (9.09%) ITIL V3
3 3 (9.09%) Mentoring
3 3 (9.09%) Resource Management
4 2 (6.06%) Incident Management
4 2 (6.06%) Information Management
4 2 (6.06%) Problem-Solving
4 2 (6.06%) Root Cause Analysis
4 2 (6.06%) Server Management
5 1 (3.03%) Asset Management
5 1 (3.03%) High Availability
5 1 (3.03%) Time Management
Programming Languages
1 3 (9.09%) C
2 1 (3.03%) SQL
Qualifications
1 6 (18.18%) CCNA
1 6 (18.18%) Cisco Certification
2 5 (15.15%) Degree
2 5 (15.15%) MCSE
2 5 (15.15%) Microsoft Certification
3 3 (9.09%) CCDP
3 3 (9.09%) CCIE
3 3 (9.09%) CCNP
3 3 (9.09%) Computer Science Degree
3 3 (9.09%) DBS Check
3 3 (9.09%) MCP
Quality Assurance & Compliance
1 7 (21.21%) SLA
2 3 (9.09%) PCI DSS
2 3 (9.09%) QA
System Software
1 18 (54.55%) Active Directory
2 10 (30.30%) VMware Infrastructure
3 8 (24.24%) Hyper-V
4 4 (12.12%) vSphere
Systems Management
1 5 (15.15%) Backup Exec
2 3 (9.09%) Cisco CUCM
3 2 (6.06%) Norton AntiVirus
3 2 (6.06%) SCCM
Vendors
1 14 (42.42%) Microsoft
2 12 (36.36%) Cisco
2 12 (36.36%) VMware
3 5 (15.15%) Citrix
3 5 (15.15%) Veritas
4 4 (12.12%) NetApp
4 4 (12.12%) SAP
5 3 (9.09%) Dell
5 3 (9.09%) EMC
5 3 (9.09%) HP
5 3 (9.09%) Kaseya
6 2 (6.06%) Symantec
6 2 (6.06%) Veeam
7 1 (3.03%) Adobe
7 1 (3.03%) Apple
7 1 (3.03%) ServiceNow