Period
to 1 April 2020

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 1 April 2020 with a comparison to the same period in the previous 2 years.

ITIL
UK > England
6 months to
1 Apr 2020
Same period 2019 Same period 2018
Rank 37 30 31
Rank change year-on-year -7 +1 -8
Permanent jobs citing ITIL 6,735 9,584 11,627
As % of all permanent jobs advertised in England 6.21% 6.98% 7.05%
As % of the Processes & Methodologies category 6.75% 7.57% 7.65%
Number of salaries quoted 5,357 7,365 9,159
Median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - +2.27%
10th Percentile £25,750 £25,000 £25,000
90th Percentile £77,500 £71,250 £74,500
UK median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +2.27%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 99,715 126,554 151,995
As % of all permanent IT jobs advertised in England 91.97% 92.20% 92.18%
Number of salaries quoted 79,654 100,705 124,840
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% +2.04%
10th Percentile £31,250 £30,000 £29,250
90th Percentile £90,000 £85,000 £82,500
UK median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% +5.26%

ITIL
Job Vacancy Trend in England

Job postings citing ITIL as a proportion of all IT jobs advertised in England.

Job vacancy trend for ITIL in England

ITIL
Salary Trend in England

3-month moving average salary quoted in jobs citing ITIL in England.

Salary trend for ITIL in England

ITIL
Salary Histogram in England

Salary distribution for jobs citing ITIL in England over the 6 months to 1 April 2020.

Salary histogram for ITIL in England

ITIL
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the England region over the 6 months to 1 April 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London 0 2,517 £55,000 +10.00% 162
South East -2 1,381 £45,000 +2.86% 126
North of England -6 1,062 £40,000 +2.56% 141
Midlands 0 909 £46,500 +9.41% 103
West Midlands -3 653 £47,500 +11.76% 67
North West -9 550 £40,000 -5.88% 79
South West -6 459 £42,500 +9.68% 91
Yorkshire -4 378 £42,500 +13.33% 46
East of England -8 371 £43,000 -3.15% 79
East Midlands -2 251 £45,000 +20.00% 36
North East +1 134 £35,000 +6.06% 16
ITIL
UK

For the 6 months to 1 April 2020, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for ITIL.

1 2,388 (35.46%) Windows
2 2,201 (32.68%) Microsoft
3 1,627 (24.16%) Active Directory
4 1,547 (22.97%) Service Management
5 1,516 (22.51%) Office 365
6 1,456 (21.62%) Finance
7 1,222 (18.14%) Azure
8 1,101 (16.35%) Agile Software Development
9 1,047 (15.55%) Service Delivery
10 995 (14.77%) VMware
11 956 (14.19%) Windows Server
12 944 (14.02%) SQL
13 883 (13.11%) Problem-Solving
14 807 (11.98%) SLA
15 806 (11.97%) Windows 10
16 789 (11.71%) ITSM
17 761 (11.30%) ITIL Certification
18 754 (11.20%) Cisco
19 750 (11.14%) Firewall
20 739 (10.97%) ITIL V3
21 713 (10.59%) Degree
22 708 (10.51%) SQL Server
23 702 (10.42%) Change Management
24 698 (10.36%) PowerShell
25 688 (10.22%) Microsoft Office
26 667 (9.90%) Project Management
27 665 (9.87%) Analytical Skills
28 656 (9.74%) VMware Infrastructure
29 648 (9.62%) Linux
30 634 (9.41%) AWS

ITIL
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 387 (5.75%) SharePoint
2 371 (5.51%) MS Exchange
3 201 (2.98%) IIS
4 123 (1.83%) Skype for Business
5 116 (1.72%) Exchange Server 2010
6 115 (1.71%) Confluence
7 67 (0.99%) Exchange Server 2013
8 48 (0.71%) Apache
9 47 (0.70%) CMS
10 35 (0.52%) SAS
11 34 (0.50%) EPiServer
12 32 (0.48%) BizTalk Server
12 32 (0.48%) Elasticsearch
13 29 (0.43%) Tomcat
13 29 (0.43%) WebSphere
14 23 (0.34%) OpenStack
15 19 (0.28%) WebLogic
16 16 (0.24%) Exchange Server 2007
16 16 (0.24%) Oracle SOA Suite
17 15 (0.22%) Drupal
Applications
1 688 (10.22%) Microsoft Office
2 237 (3.52%) Microsoft Excel
3 125 (1.86%) Microsoft PowerPoint
4 61 (0.91%) MS Visio
5 46 (0.68%) Microsoft Project
6 12 (0.18%) Spreadsheet
7 4 (0.059%) SPSS
8 3 (0.045%) Adobe Creative Suite
9 1 (0.015%) Chatbot
Business Applications
1 64 (0.95%) Remedy ITSM
2 63 (0.94%) Dynamics CRM
3 32 (0.48%) assyst
4 25 (0.37%) Dynamics AX
5 23 (0.34%) Oracle EBS
6 20 (0.30%) Elite 3E
7 19 (0.28%) NetSuite
8 15 (0.22%) Oracle Applications
8 15 (0.22%) Oracle Financials
8 15 (0.22%) Salesforce.com CRM
9 13 (0.19%) SAP S/4HANA
10 12 (0.18%) Oracle Procure-to-Pay
11 11 (0.16%) Documaker
11 11 (0.16%) Oracle Receivables
12 10 (0.15%) Oracle Assets
12 10 (0.15%) Oracle General Ledger
12 10 (0.15%) Oracle Internet Expenses
12 10 (0.15%) Oracle Payables
12 10 (0.15%) SAP ERP
12 10 (0.15%) SAP MM
Cloud Services
1 1,516 (22.51%) Office 365
2 1,222 (18.14%) Azure
3 634 (9.41%) AWS
4 218 (3.24%) SaaS
5 183 (2.72%) Power Platform
6 160 (2.38%) Azure Active Directory
7 159 (2.36%) PaaS
8 151 (2.24%) IaaS
9 87 (1.29%) Dynamics 365
10 76 (1.13%) OneDrive
11 72 (1.07%) AWS CloudFormation
12 70 (1.04%) Cloud Computing
13 51 (0.76%) Mimecast
14 44 (0.65%) GCP
15 42 (0.62%) Amazon EC2
15 42 (0.62%) PowerApps
16 41 (0.61%) Virtual Private Cloud
17 35 (0.52%) Amazon S3
18 33 (0.49%) Serverless
19 26 (0.39%) Azure Data Factory
Communications & Networking
1 750 (11.14%) Firewall
2 548 (8.14%) LAN
3 542 (8.05%) WAN
4 489 (7.26%) DNS
5 432 (6.41%) TCP/IP
6 385 (5.72%) DHCP
7 284 (4.22%) VPN
8 228 (3.39%) Wireless
9 224 (3.33%) VoIP
10 220 (3.27%) Internet
11 219 (3.25%) SAN
12 194 (2.88%) Network Security
13 165 (2.45%) Skype
14 152 (2.26%) MPLS
15 144 (2.14%) VLAN
16 140 (2.08%) BGP
17 137 (2.03%) OSPF
18 111 (1.65%) Cisco ASA
19 110 (1.63%) SSL
20 104 (1.54%) Wi-Fi
Database & Business Intelligence
1 708 (10.51%) SQL Server
2 143 (2.12%) Power BI
3 140 (2.08%) SQL Server Integration Services
4 117 (1.74%) SQL Server Reporting Services
5 90 (1.34%) SQL Server 2012
6 88 (1.31%) Relational Database
6 88 (1.31%) SQL Server Analysis Services
7 82 (1.22%) Data Warehouse
8 68 (1.01%) Big Data
9 66 (0.98%) MySQL
10 57 (0.85%) DB2
11 48 (0.71%) SQL Server 2016
12 46 (0.68%) Amazon RDS
13 44 (0.65%) Oracle Database
13 44 (0.65%) SQL Server 2008
14 43 (0.64%) BusinessObjects
15 41 (0.61%) RDBMS
16 32 (0.48%) PostgreSQL
17 23 (0.34%) Amazon DynamoDB
17 23 (0.34%) NoSQL
Development Applications
1 257 (3.82%) JIRA
2 126 (1.87%) Git (software)
3 119 (1.77%) Jenkins
4 73 (1.08%) Visual Studio
5 65 (0.97%) Bitbucket
6 38 (0.56%) Team Foundation Server
7 32 (0.48%) Atlassian Bamboo
7 32 (0.48%) SQL Server Management Studio (SSMS)
8 28 (0.42%) Selenium
8 28 (0.42%) VSS/SourceSafe
9 22 (0.33%) Artifactory
10 21 (0.31%) Maven
11 20 (0.30%) JMeter
11 20 (0.30%) SonarQube
11 20 (0.30%) TeamCity
12 17 (0.25%) Chocolatey
12 17 (0.25%) Octopus Deploy
12 17 (0.25%) Visual Studio Team System
13 16 (0.24%) Ant
13 16 (0.24%) GitLab
General
1 1,456 (21.62%) Finance
2 313 (4.65%) Public Sector
3 303 (4.50%) Retail
4 245 (3.64%) Telecoms
5 240 (3.56%) Legal
6 228 (3.39%) Banking
7 194 (2.88%) Law
8 90 (1.34%) Manufacturing
9 58 (0.86%) Billing
10 57 (0.85%) Back Office
11 55 (0.82%) Local Government
12 51 (0.76%) Marketing
13 44 (0.65%) Advertising
14 41 (0.61%) Aerospace
15 34 (0.50%) Financial Institution
16 33 (0.49%) Electronics
17 30 (0.45%) Automotive
18 26 (0.39%) Investment Banking
18 26 (0.39%) Pharmaceutical
19 25 (0.37%) Front Office
Job Titles
1 1,345 (19.97%) Analyst
2 552 (8.20%) Service Manager
3 484 (7.19%) Support Engineer
4 469 (6.96%) Support Analyst
5 427 (6.34%) Service Analyst
6 408 (6.06%) IT Support
7 405 (6.01%) IT Manager
8 356 (5.29%) Infrastructure Engineer
9 344 (5.11%) Architect
10 298 (4.42%) IT Engineer
11 294 (4.37%) Consultant
12 293 (4.35%) Service Desk Analyst
13 290 (4.31%) Applications Support
14 282 (4.19%) Delivery Manager
15 252 (3.74%) IT Analyst
16 249 (3.70%) Network Engineer
17 243 (3.61%) Administrator
18 238 (3.53%) 2nd Line Support
19 233 (3.46%) Service Delivery Manager
20 217 (3.22%) Desktop Support
Libraries, Frameworks & Software Standards
1 245 (3.64%) .NET
2 238 (3.53%) XML
3 195 (2.90%) Web Services
4 115 (1.71%) HTML
5 98 (1.46%) REST
6 96 (1.43%) SOAP
7 95 (1.41%) CSS
8 93 (1.38%) LDAP
9 78 (1.16%) JSON
10 76 (1.13%) ASP.NET
11 70 (1.04%) .NET Framework
12 66 (0.98%) Middleware
13 46 (0.68%) XSLT
14 45 (0.67%) Ajax
15 41 (0.61%) Spring
16 34 (0.50%) AngularJS
17 24 (0.36%) Node.js
18 23 (0.34%) 802.1X
18 23 (0.34%) React
19 22 (0.33%) Oracle Fusion
Miscellaneous
1 665 (9.87%) Analytical Skills
2 521 (7.74%) Management Information System
3 433 (6.43%) Data Centre
4 272 (4.04%) Self-Motivation
5 144 (2.14%) Public Cloud
6 115 (1.71%) User Experience
7 113 (1.68%) Video Conferencing
8 112 (1.66%) Clustering
9 101 (1.50%) Driving Licence
10 98 (1.46%) PKI
11 88 (1.31%) CMDB
12 87 (1.29%) Hybrid Cloud
13 70 (1.04%) Private Cloud
13 70 (1.04%) Virtual Team
14 59 (0.88%) Enterprise Software
15 55 (0.82%) iPhone
15 55 (0.82%) Reinsurance
16 51 (0.76%) e-Learning
16 51 (0.76%) Greenfield Project
17 50 (0.74%) AS400
Operating Systems
1 2,388 (35.46%) Windows
2 956 (14.19%) Windows Server
3 806 (11.97%) Windows 10
4 648 (9.62%) Linux
5 460 (6.83%) Windows 7
6 312 (4.63%) Windows Server 2012
7 273 (4.05%) Windows Server 2016
8 259 (3.85%) Windows Server 2008
9 205 (3.04%) Unix
10 137 (2.03%) Windows 8
11 112 (1.66%) Android
11 112 (1.66%) Red Hat Enterprise Linux
12 75 (1.11%) Apple iOS
13 70 (1.04%) Mac OS X
14 66 (0.98%) CentOS
15 61 (0.91%) Windows Server 2003
16 55 (0.82%) Mac OS
17 54 (0.80%) Windows Server 2019
18 38 (0.56%) Solaris
19 28 (0.42%) Windows XP
Processes & Methodologies
1 1,547 (22.97%) Service Management
2 1,101 (16.35%) Agile Software Development
3 1,047 (15.55%) Service Delivery
4 883 (13.11%) Problem-Solving
5 789 (11.71%) ITSM
6 739 (10.97%) ITIL V3
7 702 (10.42%) Change Management
8 667 (9.90%) Project Management
9 620 (9.21%) Incident Management
10 574 (8.52%) PRINCE2
11 544 (8.08%) DevOps
12 542 (8.05%) Problem Management
13 536 (7.96%) Information Security
14 531 (7.88%) Stakeholder Management
15 490 (7.28%) Infrastructure Engineering
16 458 (6.80%) Continuous Improvement
17 382 (5.67%) Mentoring
18 369 (5.48%) Project Delivery
19 354 (5.26%) Cybersecurity
20 269 (3.99%) Disaster Recovery
Programming Languages
1 944 (14.02%) SQL
2 698 (10.36%) PowerShell
3 242 (3.59%) Python
4 213 (3.16%) JavaScript
5 192 (2.85%) C#
6 173 (2.57%) C
7 166 (2.46%) Java
8 129 (1.92%) Bash Shell
9 82 (1.22%) T-SQL
10 63 (0.94%) Ruby
11 48 (0.71%) Perl
11 48 (0.71%) VBScript
12 43 (0.64%) PHP
13 41 (0.61%) R
14 39 (0.58%) PL/SQL
14 39 (0.58%) Shell Script
15 36 (0.53%) VB
16 34 (0.50%) XPath
17 33 (0.49%) RPG
18 22 (0.33%) C++
Qualifications
1 761 (11.30%) ITIL Certification
2 713 (10.59%) Degree
3 628 (9.32%) Microsoft Certification
4 443 (6.58%) Security Cleared
5 430 (6.38%) Cisco Certification
6 358 (5.32%) MCSE
7 262 (3.89%) SC Cleared
8 261 (3.88%) MCSA
9 252 (3.74%) CCNA
10 240 (3.56%) CISSP
11 229 (3.40%) CCNP
12 155 (2.30%) MCP
13 147 (2.18%) Computer Science Degree
14 137 (2.03%) ITIL Foundation Certificate
15 110 (1.63%) CISM
15 110 (1.63%) DV Cleared
16 101 (1.50%) CISA
17 95 (1.41%) VMware Certified Professional (VCP)
18 88 (1.31%) A+ Certification
19 78 (1.16%) CCIE
Quality Assurance & Compliance
1 807 (11.98%) SLA
2 428 (6.35%) ISO/IEC 27001
3 184 (2.73%) COBIT
4 145 (2.15%) GDPR
5 121 (1.80%) PCI DSS
6 120 (1.78%) QA
7 109 (1.62%) NIST
8 89 (1.32%) ISO/IEC 20000
9 78 (1.16%) ISO 9001
10 73 (1.08%) Sarbanes-Oxley
11 50 (0.74%) PMO
12 44 (0.65%) Cyber Essentials
12 44 (0.65%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 33 (0.49%) HMG Security Policy Framework
14 32 (0.48%) Data Quality
15 15 (0.22%) ISO 22301
16 12 (0.18%) COSO
17 11 (0.16%) Cyber Essentials PLUS
17 11 (0.16%) ITGC
18 10 (0.15%) CESG Infosec
System Software
1 1,627 (24.16%) Active Directory
2 656 (9.74%) VMware Infrastructure
3 349 (5.18%) Hyper-V
4 170 (2.52%) XenApp
5 159 (2.36%) Docker
6 150 (2.23%) vSphere
7 122 (1.81%) XenDesktop
8 104 (1.54%) VMware ESXi
9 67 (0.99%) Virtual Desktop
10 57 (0.85%) Virtual Servers
11 45 (0.67%) Virtual Machines
12 44 (0.65%) Firmware
13 42 (0.62%) Microsoft App-V
14 33 (0.49%) VirtualBox
15 32 (0.48%) Terminal Services
16 29 (0.43%) Terminal Server
17 24 (0.36%) BitLocker
18 23 (0.34%) NFS
19 16 (0.24%) Samba
19 16 (0.24%) VMware Workstation
Systems Management
1 563 (8.36%) SCCM
2 181 (2.69%) Microsoft Intune
3 166 (2.46%) Ansible
4 163 (2.42%) SCOM
5 122 (1.81%) Kubernetes
6 100 (1.48%) Puppet
7 95 (1.41%) Terraform
8 80 (1.19%) Opscode Chef
9 70 (1.04%) Nagios
10 68 (1.01%) WSUS
11 65 (0.97%) vCenter Server
12 55 (0.82%) Single Sign-On
13 38 (0.56%) AirWatch
14 35 (0.52%) Tivoli
14 35 (0.52%) ZABBIX
15 33 (0.49%) QRadar
16 31 (0.46%) Grafana
17 29 (0.43%) Packer
18 26 (0.39%) Cisco CUCM
19 23 (0.34%) Backup Exec
Vendors
1 2,201 (32.68%) Microsoft
2 995 (14.77%) VMware
3 754 (11.20%) Cisco
4 614 (9.12%) Citrix
5 561 (8.33%) ServiceNow
6 315 (4.68%) Oracle
7 227 (3.37%) HP
8 167 (2.48%) Apple
9 144 (2.14%) SAP
10 137 (2.03%) IBM
11 134 (1.99%) NetApp
12 133 (1.97%) Palo Alto
12 133 (1.97%) Remedy
13 130 (1.93%) SolarWinds
14 128 (1.90%) Red Hat
14 128 (1.90%) Splunk
15 118 (1.75%) Dell
16 104 (1.54%) Meraki
17 99 (1.47%) Salesforce.com
18 86 (1.28%) CheckPoint