Period
to 24 January 2020

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 24 January 2020 with a comparison to the same period in the previous 2 years.

IT Infrastructure Library (ITIL)
UK > England
6 months to
24 Jan 2020
Same period 2019 Same period 2018
Rank 33 31 28
Rank change year-on-year -2 -3 -6
Permanent jobs citing ITIL 7,647 9,724 11,799
As % of all permanent IT jobs advertised in England 6.58% 6.89% 7.23%
As % of the Processes & Methodologies category 7.15% 7.48% 7.85%
Number of salaries quoted 5,910 7,190 9,136
England median annual salary £45,000 £45,000 £45,000
10th Percentile £25,000 £24,500 £25,000
90th Percentile £75,000 £72,500 £72,500
UK median annual salary £45,000 £45,000 £45,000

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 106,915 130,013 150,395
As % of all permanent IT jobs advertised in England 91.97% 92.17% 92.21%
Number of salaries quoted 85,339 103,585 122,402
England median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £30,750 £30,000 £28,750
90th Percentile £88,750 £85,000 £81,250
UK median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

ITIL
Job Vacancy Trend in England

Job postings citing ITIL as a percentage of all IT jobs advertised in England.

Job vacancy trend for ITIL in England

ITIL
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL in England.

Salary trend for ITIL in England

ITIL
Salary Histogram in England

The salary distribution of IT jobs citing ITIL in England over the 6 months to 24 January 2020.

Salary histogram for ITIL in England

ITIL
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the England region over the 6 months to 24 January 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -3 2,683 £52,500 +5.00% 266
South East +2 1,681 £42,500 -5.56% 233
North of England -3 1,151 £39,087 +2.86% 250
Midlands +2 1,078 £45,000 +5.88% 179
West Midlands -3 763 £47,500 +9.28% 113
North West -6 588 £38,000 -9.52% 137
South West +2 573 £40,000 +9.59% 123
East of England -2 440 £43,500 -3.33% 103
Yorkshire +1 419 £41,000 +17.14% 83
East Midlands +2 313 £42,500 +6.49% 65
North East +5 144 £35,000 +7.14% 30
ITIL
UK

For the 6 months to 24 January 2020, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for ITIL.

1 2,967 (38.80%) Windows
2 2,674 (34.97%) Microsoft
3 2,032 (26.57%) Active Directory
4 1,742 (22.78%) Service Management
5 1,650 (21.58%) Office 365
6 1,566 (20.48%) Finance
7 1,336 (17.47%) Azure
8 1,251 (16.36%) Agile Software Development
9 1,190 (15.56%) Service Delivery
10 1,182 (15.46%) Windows Server
11 1,164 (15.22%) VMware
12 1,086 (14.20%) SLA
13 1,058 (13.84%) Windows 10
14 1,046 (13.68%) Problem-Solving
15 964 (12.61%) SQL
16 918 (12.00%) Degree
17 915 (11.97%) Firewall
18 903 (11.81%) Microsoft Office
19 890 (11.64%) Cisco
19 890 (11.64%) ITSM
20 865 (11.31%) Change Management
21 826 (10.80%) Linux
22 824 (10.78%) Project Management
23 807 (10.55%) ITIL V3
24 806 (10.54%) Microsoft Certification
25 801 (10.47%) VMware Infrastructure
26 790 (10.33%) Citrix
27 777 (10.16%) PowerShell
28 768 (10.04%) ITIL Certification
29 741 (9.69%) SQL Server

ITIL
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 464 (6.07%) MS Exchange
2 419 (5.48%) SharePoint
3 247 (3.23%) IIS
4 139 (1.82%) Confluence
4 139 (1.82%) Skype for Business
5 107 (1.40%) Exchange Server 2013
6 104 (1.36%) Exchange Server 2010
7 63 (0.82%) Apache
8 56 (0.73%) CMS
9 43 (0.56%) Tomcat
10 40 (0.52%) BizTalk Server
11 34 (0.44%) Exchange Server 2007
12 31 (0.41%) SharePoint 2013
13 22 (0.29%) OpenStack
14 21 (0.27%) EPiServer
14 21 (0.27%) WebSphere
15 20 (0.26%) IBM Notes
16 19 (0.25%) WebLogic
17 15 (0.20%) Drupal
18 14 (0.18%) SharePoint 2010
Applications
1 903 (11.81%) Microsoft Office
2 266 (3.48%) Microsoft Excel
3 129 (1.69%) Microsoft PowerPoint
4 93 (1.22%) MS Visio
5 63 (0.82%) Microsoft Project
6 12 (0.16%) Spreadsheet
7 7 (0.092%) Acrobat
8 6 (0.078%) Adobe Creative Suite
9 3 (0.039%) CATIA
10 2 (0.026%) SPSS
11 1 (0.013%) 3ds Max
11 1 (0.013%) Abaqus
11 1 (0.013%) InfoPath
11 1 (0.013%) MicroStation
11 1 (0.013%) Revit
Business Applications
1 73 (0.95%) Remedy ITSM
2 69 (0.90%) Dynamics CRM
3 43 (0.56%) Dynamics AX
4 34 (0.44%) Oracle EBS
5 28 (0.37%) assyst
6 26 (0.34%) Sparx Enterprise Architect
7 22 (0.29%) NetSuite
8 17 (0.22%) Oracle Financials
9 16 (0.21%) Oracle Applications
9 16 (0.21%) Salesforce.com CRM
10 15 (0.20%) Elite 3E
11 13 (0.17%) Documaker
11 13 (0.17%) Oracle Procure-to-Pay
11 13 (0.17%) SAP S/4HANA
12 12 (0.16%) Oracle Receivables
13 11 (0.14%) Oracle General Ledger
13 11 (0.14%) Oracle Internet Expenses
13 11 (0.14%) Oracle Payables
14 10 (0.13%) Dynamics NAV
14 10 (0.13%) Oracle Assets
Cloud Services
1 1,650 (21.58%) Office 365
2 1,336 (17.47%) Azure
3 708 (9.26%) AWS
4 208 (2.72%) SaaS
5 175 (2.29%) Azure Active Directory
6 160 (2.09%) PaaS
7 156 (2.04%) IaaS
8 133 (1.74%) Power Platform
9 90 (1.18%) Cloud Computing
10 83 (1.09%) AWS CloudFormation
11 71 (0.93%) Dynamics 365
12 59 (0.77%) OneDrive
13 51 (0.67%) Mimecast
14 43 (0.56%) Amazon EC2
15 33 (0.43%) Amazon S3
16 32 (0.42%) Virtual Private Cloud
17 30 (0.39%) PowerApps
18 29 (0.38%) Serverless
19 28 (0.37%) G Suite
19 28 (0.37%) GCP
Communications & Networking
1 915 (11.97%) Firewall
2 704 (9.21%) DNS
3 646 (8.45%) WAN
4 632 (8.26%) LAN
5 584 (7.64%) DHCP
6 532 (6.96%) TCP/IP
7 329 (4.30%) VPN
8 285 (3.73%) VoIP
9 276 (3.61%) Wireless
10 270 (3.53%) SAN
11 268 (3.50%) Internet
12 214 (2.80%) Network Security
13 187 (2.45%) Skype
14 167 (2.18%) VLAN
15 163 (2.13%) MPLS
16 138 (1.80%) OSPF
17 128 (1.67%) BGP
18 112 (1.46%) SSL
19 110 (1.44%) Cisco ASA
20 105 (1.37%) Wi-Fi
Database & Business Intelligence
1 741 (9.69%) SQL Server
2 154 (2.01%) SQL Server Integration Services
3 132 (1.73%) SQL Server Reporting Services
4 116 (1.52%) Data Warehouse
5 110 (1.44%) Power BI
6 108 (1.41%) Big Data
7 101 (1.32%) Relational Database
8 98 (1.28%) SQL Server Analysis Services
9 67 (0.88%) MySQL
10 65 (0.85%) SQL Server 2012
11 55 (0.72%) Oracle Database
12 53 (0.69%) PostgreSQL
12 53 (0.69%) SQL Server 2008
13 51 (0.67%) SQL Server 2016
14 41 (0.54%) Amazon RDS
15 40 (0.52%) RDBMS
15 40 (0.52%) SQL Server 2005
16 34 (0.44%) DB2
17 29 (0.38%) Azure SQL Database
17 29 (0.38%) NoSQL
Development Applications
1 280 (3.66%) JIRA
2 126 (1.65%) Jenkins
3 113 (1.48%) Git (software)
4 81 (1.06%) Visual Studio
5 61 (0.80%) Bitbucket
6 45 (0.59%) Atlassian Bamboo
7 37 (0.48%) Team Foundation Server
8 34 (0.44%) Selenium
8 34 (0.44%) VSS/SourceSafe
9 32 (0.42%) SQL Server Management Studio (SSMS)
10 30 (0.39%) MSI
11 29 (0.38%) Octopus Deploy
12 28 (0.37%) JMeter
12 28 (0.37%) TeamCity
13 24 (0.31%) TestRail
13 24 (0.31%) Zephyr
14 23 (0.30%) SonarQube
15 22 (0.29%) Chocolatey
15 22 (0.29%) Visual Studio Team System
16 21 (0.27%) Artifactory
General
1 1,566 (20.48%) Finance
2 376 (4.92%) Public Sector
3 344 (4.50%) Retail
4 336 (4.39%) Telecoms
5 270 (3.53%) Banking
6 250 (3.27%) Legal
7 201 (2.63%) Law
8 131 (1.71%) Manufacturing
9 100 (1.31%) Marketing
10 86 (1.12%) Back Office
11 71 (0.93%) Electronics
12 67 (0.88%) Billing
13 56 (0.73%) Aerospace
14 52 (0.68%) Financial Institution
15 46 (0.60%) Advertising
16 40 (0.52%) Local Government
17 37 (0.48%) Automotive
18 32 (0.42%) German Language
19 29 (0.38%) French Language
19 29 (0.38%) Front Office
Job Titles
1 1,543 (20.18%) Analyst
2 658 (8.60%) Support Engineer
3 620 (8.11%) Service Manager
4 571 (7.47%) Service Analyst
5 539 (7.05%) Support Analyst
6 521 (6.81%) IT Support
7 449 (5.87%) IT Manager
8 416 (5.44%) Infrastructure Engineer
8 416 (5.44%) Service Desk Analyst
9 397 (5.19%) Architect
10 351 (4.59%) IT Engineer
11 308 (4.03%) Applications Support
12 303 (3.96%) Delivery Manager
13 301 (3.94%) Network Engineer
14 298 (3.90%) 2nd Line Support
15 296 (3.87%) IT Analyst
16 283 (3.70%) Consultant
17 252 (3.30%) Service Delivery Manager
18 251 (3.28%) Desktop Support
19 233 (3.05%) Administrator
Libraries, Frameworks & Software Standards
1 236 (3.09%) .NET
2 225 (2.94%) Web Services
3 189 (2.47%) XML
4 119 (1.56%) HTML
5 113 (1.48%) LDAP
6 100 (1.31%) CSS
7 87 (1.14%) REST
8 83 (1.09%) SOAP
9 74 (0.97%) JSON
10 69 (0.90%) ASP.NET
11 55 (0.72%) Middleware
12 50 (0.65%) .NET Framework
13 45 (0.59%) Spring
14 40 (0.52%) Ajax
15 30 (0.39%) XSLT
16 29 (0.38%) LAMP
17 27 (0.35%) Oracle Fusion
18 25 (0.33%) AngularJS
18 25 (0.33%) Kafka
19 24 (0.31%) J2EE
Miscellaneous
1 686 (8.97%) Management Information System
2 683 (8.93%) Analytical Skills
3 560 (7.32%) Data Centre
4 349 (4.56%) Self-Motivation
5 174 (2.28%) Public Cloud
6 138 (1.80%) User Experience
7 136 (1.78%) Video Conferencing
8 135 (1.77%) Driving Licence
9 126 (1.65%) CMDB
10 124 (1.62%) PKI
11 108 (1.41%) Hybrid Cloud
12 106 (1.39%) Clustering
13 83 (1.09%) Virtual Team
14 76 (0.99%) iPhone
15 75 (0.98%) Enterprise Software
16 70 (0.92%) Blackberry
17 67 (0.88%) Private Cloud
17 67 (0.88%) Replication
18 65 (0.85%) Fat Client
18 65 (0.85%) Thin Client
Operating Systems
1 2,967 (38.80%) Windows
2 1,182 (15.46%) Windows Server
3 1,058 (13.84%) Windows 10
4 826 (10.80%) Linux
5 667 (8.72%) Windows 7
6 414 (5.41%) Windows Server 2012
7 368 (4.81%) Windows Server 2008
8 364 (4.76%) Unix
9 159 (2.08%) Windows 8
10 144 (1.88%) Android
11 118 (1.54%) Red Hat Enterprise Linux
12 105 (1.37%) Apple iOS
13 99 (1.29%) Mac OS
14 91 (1.19%) Windows Server 2003
15 82 (1.07%) Solaris
16 67 (0.88%) CentOS
17 63 (0.82%) Mac OS X
18 50 (0.65%) Windows XP
19 29 (0.38%) Ubuntu
20 26 (0.34%) AIX
Processes & Methodologies
1 1,742 (22.78%) Service Management
2 1,251 (16.36%) Agile Software Development
3 1,190 (15.56%) Service Delivery
4 1,046 (13.68%) Problem-Solving
5 890 (11.64%) ITSM
6 865 (11.31%) Change Management
7 824 (10.78%) Project Management
8 807 (10.55%) ITIL V3
9 702 (9.18%) Incident Management
10 654 (8.55%) PRINCE2
11 626 (8.19%) Information Security
12 604 (7.90%) Problem Management
13 585 (7.65%) Infrastructure Engineering
14 577 (7.55%) DevOps
15 560 (7.32%) Stakeholder Management
16 528 (6.90%) Continuous Improvement
17 461 (6.03%) Mentoring
18 408 (5.34%) Project Delivery
19 346 (4.52%) Cybersecurity
20 339 (4.43%) Coaching
Programming Languages
1 964 (12.61%) SQL
2 777 (10.16%) PowerShell
3 270 (3.53%) Python
4 252 (3.30%) C
5 219 (2.86%) C#
6 209 (2.73%) Java
6 209 (2.73%) JavaScript
7 174 (2.28%) Bash Shell
8 88 (1.15%) T-SQL
9 67 (0.88%) PHP
10 65 (0.85%) Ruby
11 58 (0.76%) Perl
12 57 (0.75%) VBScript
13 45 (0.59%) PL/SQL
14 41 (0.54%) Shell Script
15 27 (0.35%) VB
16 24 (0.31%) C++
17 21 (0.27%) VBA
17 21 (0.27%) XPath
18 20 (0.26%) TypeScript
Qualifications
1 918 (12.00%) Degree
2 806 (10.54%) Microsoft Certification
3 768 (10.04%) ITIL Certification
4 518 (6.77%) Cisco Certification
5 511 (6.68%) Security Cleared
6 422 (5.52%) MCSE
7 332 (4.34%) MCSA
8 321 (4.20%) CCNA
9 274 (3.58%) CCNP
9 274 (3.58%) MCP
10 255 (3.33%) SC Cleared
11 235 (3.07%) CISSP
12 163 (2.13%) ITIL Foundation Certificate
13 131 (1.71%) Computer Science Degree
14 130 (1.70%) CISM
15 127 (1.66%) DV Cleared
16 113 (1.48%) CISA
17 105 (1.37%) VMware Certified Professional (VCP)
18 90 (1.18%) CCIE
19 89 (1.16%) A+ Certification
Quality Assurance & Compliance
1 1,086 (14.20%) SLA
2 474 (6.20%) ISO/IEC 27001
3 188 (2.46%) COBIT
4 146 (1.91%) QA
5 135 (1.77%) GDPR
6 122 (1.60%) ISO/IEC 20000
7 115 (1.50%) PCI DSS
8 94 (1.23%) NIST
9 72 (0.94%) ISO 9001
10 71 (0.93%) Sarbanes-Oxley
11 59 (0.77%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 52 (0.68%) PMO
13 48 (0.63%) Cyber Essentials
14 46 (0.60%) HMG Security Policy Framework
15 31 (0.41%) Data Quality
16 16 (0.21%) ITGC
17 15 (0.20%) CESG Infosec
17 15 (0.20%) COSO
18 14 (0.18%) Cyber Essentials PLUS
18 14 (0.18%) ISO 22301
System Software
1 2,032 (26.57%) Active Directory
2 801 (10.47%) VMware Infrastructure
3 401 (5.24%) Hyper-V
4 225 (2.94%) XenApp
5 179 (2.34%) XenDesktop
6 177 (2.31%) vSphere
7 157 (2.05%) Docker
8 135 (1.77%) VMware ESXi
9 105 (1.37%) Firmware
10 78 (1.02%) Virtual Machines
11 68 (0.89%) Virtual Servers
12 67 (0.88%) Virtual Desktop
13 59 (0.77%) Microsoft App-V
14 44 (0.58%) Terminal Services
15 42 (0.55%) NFS
16 36 (0.47%) VirtualBox
17 31 (0.41%) Citrix Hypervisor
18 30 (0.39%) Microsoft Virtual Server
19 25 (0.33%) BitLocker
19 25 (0.33%) VMware Workstation
Systems Management
1 686 (8.97%) SCCM
2 181 (2.37%) Ansible
2 181 (2.37%) Microsoft Intune
3 180 (2.35%) SCOM
4 123 (1.61%) Puppet
5 98 (1.28%) Kubernetes
6 96 (1.26%) Nagios
7 91 (1.19%) Terraform
8 86 (1.12%) Opscode Chef
9 84 (1.10%) WSUS
10 69 (0.90%) Single Sign-On
11 62 (0.81%) vCenter Server
12 41 (0.54%) AirWatch
13 37 (0.48%) ZABBIX
14 34 (0.44%) Microsoft Data Protection Manager
14 34 (0.44%) Packer
15 33 (0.43%) Data Guard
16 31 (0.41%) Jamf Pro
17 28 (0.37%) Cisco CUCM
17 28 (0.37%) SCOrch
Vendors
1 2,674 (34.97%) Microsoft
2 1,164 (15.22%) VMware
3 890 (11.64%) Cisco
4 790 (10.33%) Citrix
5 725 (9.48%) ServiceNow
6 418 (5.47%) Oracle
7 304 (3.98%) HP
8 183 (2.39%) Apple
9 164 (2.14%) NetApp
10 162 (2.12%) Splunk
11 160 (2.09%) SAP
11 160 (2.09%) SolarWinds
12 158 (2.07%) Dell
13 154 (2.01%) IBM
14 145 (1.90%) Remedy
15 141 (1.84%) Red Hat
16 132 (1.73%) Palo Alto
17 121 (1.58%) CheckPoint
18 103 (1.35%) Meraki
19 102 (1.33%) Salesforce.com