Period
to 17 September 2021

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 17 September 2021 with a comparison to the same period in the previous 2 years.

ITIL
UK > England
6 months to
17 Sep 2021
Same period 2020 Same period 2019
Rank 65 40 27
Rank change year-on-year -25 -13 +6
Permanent jobs citing ITIL 4,849 2,728 9,367
As % of all permanent jobs advertised in England 4.53% 5.81% 7.14%
As % of the Processes & Methodologies category 4.81% 6.23% 7.71%
Number of salaries quoted 3,929 2,276 7,263
10th Percentile £25,750 £28,000 £25,235
25th Percentile £32,871 £36,353 £32,038
Median annual salary (50th Percentile) £45,000 £50,000 £45,000
Median % change year-on-year -10.00% +11.11% -
75th Percentile £62,500 £65,000 £60,000
90th Percentile £77,500 £77,500 £74,850
UK median annual salary £45,000 £50,000 £45,000
% change year-on-year -10.00% +11.11% -

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 100,758 43,785 121,476
As % of all permanent IT jobs advertised in England 94.12% 93.28% 92.64%
Number of salaries quoted 68,328 36,363 97,464
10th Percentile £33,000 £33,150 £30,000
25th Percentile £42,500 £42,500 £38,500
Median annual salary (50th Percentile) £57,500 £56,500 £52,500
Median % change year-on-year +1.77% +7.62% +3.96%
75th Percentile £77,500 £75,000 £71,250
90th Percentile £95,000 £92,500 £87,500
UK median annual salary £57,500 £55,000 £52,500
% change year-on-year +4.55% +4.76% +5.00%

ITIL
Job Vacancy Trend in England

Job postings citing ITIL as a proportion of all IT jobs advertised in England.

Job vacancy trend for ITIL in England

ITIL
Salary Trend in England

3-month moving average salary quoted in jobs citing ITIL in England.

Salary trend for ITIL in England

ITIL
Salary Histogram in England

Salary distribution for jobs citing ITIL in England over the 6 months to 17 September 2021.

Salary histogram for ITIL in England

ITIL
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the England region over the 6 months to 17 September 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -48 1,586 £55,000 -8.33% 233
South East +2 1,033 £45,000 -10.00% 158
North of England -17 770 £40,000 -3.61% 221
Midlands -10 693 £42,500 - 158
West Midlands -19 438 £45,000 +3.92% 92
South West -8 405 £42,500 -10.53% 108
North West -16 383 £40,000 -11.11% 139
East of England +2 331 £41,697 +13.46% 90
Yorkshire -16 328 £39,810 -0.48% 65
East Midlands -4 251 £41,000 +5.13% 66
North East -22 61 £37,500 - 17
ITIL
UK

For the 6 months to 17 September 2021, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for ITIL.

1 1,906 (39.31%) Microsoft
2 1,586 (32.71%) Windows
3 1,541 (31.78%) Social Skills
4 1,360 (28.05%) Microsoft 365
5 1,255 (25.88%) Azure
6 1,243 (25.63%) Active Directory
7 1,074 (22.15%) Service Management
8 967 (19.94%) Finance
9 913 (18.83%) Service Delivery
10 853 (17.59%) Agile Software Development
11 813 (16.77%) VMware
12 797 (16.44%) Problem-Solving
13 732 (15.10%) SLA
14 731 (15.08%) Windows Server
15 707 (14.58%) ITSM
16 638 (13.16%) SQL
17 624 (12.87%) Firewall
18 589 (12.15%) Project Management
19 576 (11.88%) Change Management
20 567 (11.69%) Cisco
21 555 (11.45%) Analytical Skills
22 535 (11.03%) Windows 10
23 529 (10.91%) Degree
24 522 (10.77%) ITIL Certification
25 515 (10.62%) VMware Infrastructure
26 504 (10.39%) Incident Management
27 497 (10.25%) PowerShell
28 496 (10.23%) ServiceNow
29 495 (10.21%) Microsoft Office
30 472 (9.73%) AWS

ITIL
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 326 (6.72%) SharePoint
2 176 (3.63%) MS Exchange
3 138 (2.85%) Confluence
4 66 (1.36%) IIS
5 46 (0.95%) Skype for Business
6 35 (0.72%) CMS
7 30 (0.62%) Exchange Server 2013
8 24 (0.49%) Tomcat
9 21 (0.43%) Exchange Server 2010
10 20 (0.41%) Apache
11 17 (0.35%) Oracle SOA Suite
12 15 (0.31%) Exchange Server 2007
13 13 (0.27%) Drupal
14 12 (0.25%) SharePoint 2013
15 10 (0.21%) BizTalk Server
15 10 (0.21%) SAS
15 10 (0.21%) Umbraco
16 7 (0.14%) Elasticsearch
16 7 (0.14%) nginx
17 6 (0.12%) OpenStack
Applications
1 495 (10.21%) Microsoft Office
2 145 (2.99%) Microsoft Excel
3 73 (1.51%) Microsoft PowerPoint
4 65 (1.34%) Microsoft Project
5 59 (1.22%) MS Visio
6 15 (0.31%) Spreadsheet
7 12 (0.25%) InVision
8 11 (0.23%) Adobe Creative Suite
9 7 (0.14%) Siemens NX
10 6 (0.12%) Chatbot
11 4 (0.082%) Camtasia
12 2 (0.041%) Adobe Captivate
12 2 (0.041%) Sketch
12 2 (0.041%) Snagit
13 1 (0.021%) InfoPath
13 1 (0.021%) Photoshop
Business Applications
1 54 (1.11%) Remedy ITSM
2 30 (0.62%) Dynamics CRM
3 22 (0.45%) NetSuite
4 19 (0.39%) Dynamics AX
5 15 (0.31%) Oracle EBS
6 14 (0.29%) Salesforce.com CRM
6 14 (0.29%) SAP S/4HANA
7 13 (0.27%) Elite 3E
7 13 (0.27%) Oracle Applications
8 11 (0.23%) Sentinel
9 9 (0.19%) Oracle ERP
10 7 (0.14%) Teamcenter
11 6 (0.12%) SAP Oil and Gas
12 5 (0.10%) AlphaBridge
12 5 (0.10%) Alphatax
12 5 (0.10%) Distributed Ledger
12 5 (0.10%) Farmplan
12 5 (0.10%) KEYPrime
12 5 (0.10%) R3 Corda
13 4 (0.082%) SAP IBP
Cloud Services
1 1,360 (28.05%) Microsoft 365
2 1,255 (25.88%) Azure
3 472 (9.73%) AWS
4 249 (5.14%) SaaS
5 215 (4.43%) Azure Active Directory
6 163 (3.36%) IaaS
7 144 (2.97%) PaaS
8 143 (2.95%) Power Platform
9 88 (1.81%) OneDrive
10 87 (1.79%) GCP
11 81 (1.67%) Dynamics 365
12 63 (1.30%) Cloud Computing
13 46 (0.95%) PowerApps
14 41 (0.85%) Mimecast
15 31 (0.64%) Power Automate
16 27 (0.56%) Google Workspace
17 25 (0.52%) Serverless
18 21 (0.43%) AWS CloudFormation
18 21 (0.43%) GitHub
19 20 (0.41%) Azure Data Factory
Communications & Networking
1 624 (12.87%) Firewall
2 374 (7.71%) DNS
3 358 (7.38%) WAN
4 339 (6.99%) VPN
5 338 (6.97%) LAN
6 294 (6.06%) DHCP
7 235 (4.85%) TCP/IP
8 168 (3.46%) SAN
9 153 (3.16%) Network Security
10 141 (2.91%) Wi-Fi
11 130 (2.68%) VLAN
11 130 (2.68%) Wireless
12 95 (1.96%) Internet
13 81 (1.67%) OSPF
14 75 (1.55%) VoIP
15 69 (1.42%) Cisco ASA
16 67 (1.38%) IPv4
17 64 (1.32%) MPLS
18 60 (1.24%) Skype
19 55 (1.13%) Cisco IOS
Database & Business Intelligence
1 368 (7.59%) SQL Server
2 97 (2.00%) Power BI
3 74 (1.53%) MySQL
4 68 (1.40%) Data Warehouse
5 52 (1.07%) Relational Database
6 44 (0.91%) SQL Server Integration Services
7 43 (0.89%) SQL Server Reporting Services
8 37 (0.76%) Amazon RDS
9 31 (0.64%) MongoDB
10 28 (0.58%) PostgreSQL
11 25 (0.52%) Big Data
11 25 (0.52%) Oracle Database
11 25 (0.52%) SQL Server 2012
12 24 (0.49%) Azure SQL Database
12 24 (0.49%) NoSQL
13 23 (0.47%) SQL Server Analysis Services
14 18 (0.37%) SQL Server 2008
14 18 (0.37%) SQL Server 2014
15 17 (0.35%) Data Lake
16 15 (0.31%) SQL Server 2016
Development Applications
1 235 (4.85%) JIRA
2 108 (2.23%) Git (software)
3 54 (1.11%) Jenkins
4 50 (1.03%) Subversion
5 29 (0.60%) Bitbucket
6 24 (0.49%) Selenium
7 17 (0.35%) GitLab
7 17 (0.35%) Visual Studio
8 16 (0.33%) Maven
8 16 (0.33%) Vagrant
9 15 (0.31%) Gradle
10 13 (0.27%) Sonatype Nexus
11 12 (0.25%) Postman
11 12 (0.25%) WebDriver
12 11 (0.23%) NUnit
13 10 (0.21%) SQL Server Management Studio (SSMS)
13 10 (0.21%) Team Foundation Server
14 9 (0.19%) Mocha
15 8 (0.16%) Artifactory
15 8 (0.16%) Axure RP
General
1 1,541 (31.78%) Social Skills
2 967 (19.94%) Finance
3 555 (11.45%) Analytical Skills
4 245 (5.05%) Public Sector
5 225 (4.64%) Organisational Skills
6 217 (4.48%) Telecoms
7 210 (4.33%) Legal
8 203 (4.19%) Law
9 188 (3.88%) Retail
10 170 (3.51%) Banking
11 159 (3.28%) Presentation Skills
12 123 (2.54%) Manufacturing
13 120 (2.47%) Influencing Skills
14 94 (1.94%) Inclusion and Diversity
15 84 (1.73%) Digital Economy
16 75 (1.55%) Marketing
17 56 (1.15%) Documentation Skills
18 40 (0.82%) Automotive
19 39 (0.80%) Advertising
19 39 (0.80%) Local Government
Job Titles
1 988 (20.38%) Analyst
2 423 (8.72%) Service Manager
3 401 (8.27%) Service Analyst
4 333 (6.87%) Support Analyst
5 318 (6.56%) Service Desk Analyst
6 310 (6.39%) Support Engineer
7 302 (6.23%) IT Manager
8 279 (5.75%) Architect
9 265 (5.47%) Infrastructure Engineer
10 243 (5.01%) IT Support
11 218 (4.50%) Delivery Manager
12 215 (4.43%) 2nd Line Support
13 208 (4.29%) Team Leader
14 206 (4.25%) Applications Support
15 196 (4.04%) IT Analyst
16 184 (3.79%) Service Delivery Manager
17 172 (3.55%) Network Engineer
18 163 (3.36%) IT Engineer
19 138 (2.85%) Technical Support
20 133 (2.74%) Consultant
Libraries, Frameworks & Software Standards
1 136 (2.80%) .NET
1 136 (2.80%) Web Services
2 93 (1.92%) HTML
3 70 (1.44%) CSS
4 69 (1.42%) XML
5 65 (1.34%) Middleware
6 62 (1.28%) AngularJS
7 57 (1.18%) REST
8 52 (1.07%) JSON
9 51 (1.05%) SOAP
10 37 (0.76%) Node.js
11 33 (0.68%) LDAP
12 32 (0.66%) Ajax
13 27 (0.56%) .NET Framework
13 27 (0.56%) ASP.NET
13 27 (0.56%) jQuery
13 27 (0.56%) Twitter Bootstrap
14 25 (0.52%) React
15 23 (0.47%) FIX Protocol
15 23 (0.47%) SAML
Miscellaneous
1 370 (7.63%) Management Information System
2 345 (7.11%) Data Centre
3 211 (4.35%) Self-Motivation
4 147 (3.03%) Public Cloud
5 102 (2.10%) Hybrid Cloud
6 86 (1.77%) Driving Licence
6 86 (1.77%) User Experience
7 79 (1.63%) Replication
8 74 (1.53%) Enterprise Software
9 72 (1.48%) CMDB
10 69 (1.42%) Video Conferencing
11 52 (1.07%) Cyberthreat
12 51 (1.05%) Private Cloud
13 50 (1.03%) Robotics
14 43 (0.89%) iPhone
15 39 (0.80%) Data Protection Act
16 38 (0.78%) Virtual Team
17 36 (0.74%) Blackberry
18 34 (0.70%) NHS
19 33 (0.68%) Clustering
Operating Systems
1 1,586 (32.71%) Windows
2 731 (15.08%) Windows Server
3 535 (11.03%) Windows 10
4 452 (9.32%) Linux
5 221 (4.56%) Windows Server 2012
6 196 (4.04%) Windows Server 2016
7 158 (3.26%) Unix
8 153 (3.16%) Windows 7
9 128 (2.64%) Android
10 120 (2.47%) Windows Server 2008
11 101 (2.08%) Windows Server 2019
12 96 (1.98%) Mac OS
13 73 (1.51%) Apple iOS
14 62 (1.28%) Mac OS X
15 56 (1.15%) CentOS
15 56 (1.15%) Red Hat Enterprise Linux
16 52 (1.07%) Ubuntu
17 42 (0.87%) Windows 8
18 31 (0.64%) Windows Server 2003
19 23 (0.47%) Windows XP
Processes & Methodologies
1 1,074 (22.15%) Service Management
2 913 (18.83%) Service Delivery
3 853 (17.59%) Agile Software Development
4 797 (16.44%) Problem-Solving
5 707 (14.58%) ITSM
6 589 (12.15%) Project Management
7 576 (11.88%) Change Management
8 504 (10.39%) Incident Management
9 427 (8.81%) Continuous Improvement
9 427 (8.81%) Problem Management
10 395 (8.15%) DevOps
11 383 (7.90%) PRINCE2
12 358 (7.38%) Infrastructure Engineering
12 358 (7.38%) ITIL V3
13 345 (7.11%) Information Security
14 312 (6.43%) Mentoring
15 310 (6.39%) Stakeholder Management
16 292 (6.02%) Project Delivery
17 251 (5.18%) Cybersecurity
18 243 (5.01%) Scrum
Programming Languages
1 638 (13.16%) SQL
2 497 (10.25%) PowerShell
3 199 (4.10%) Python
4 132 (2.72%) JavaScript
5 130 (2.68%) Bash Shell
6 92 (1.90%) C#
7 83 (1.71%) Java
8 58 (1.20%) C
9 51 (1.05%) T-SQL
10 47 (0.97%) Perl
11 43 (0.89%) PHP
12 33 (0.68%) VB
13 32 (0.66%) VB.NET
14 27 (0.56%) Shell Script
15 22 (0.45%) VBScript
16 20 (0.41%) C++
17 19 (0.39%) Ruby
18 15 (0.31%) PL/SQL
19 13 (0.27%) Go
19 13 (0.27%) Groovy
Qualifications
1 529 (10.91%) Degree
2 522 (10.77%) ITIL Certification
3 335 (6.91%) Microsoft Certification
4 326 (6.72%) Security Cleared
5 263 (5.42%) Cisco Certification
6 240 (4.95%) SC Cleared
7 229 (4.72%) ITIL Foundation Certificate
8 194 (4.00%) CCNA
9 160 (3.30%) MCSE
10 135 (2.78%) CISSP
11 132 (2.72%) MCSA
12 111 (2.29%) CCNP
13 104 (2.14%) MCP
14 92 (1.90%) CISM
15 77 (1.59%) Computer Science Degree
16 66 (1.36%) CISA
16 66 (1.36%) DV Cleared
17 62 (1.28%) A+ Certification
18 52 (1.07%) PMI Certification
19 47 (0.97%) PMP
Quality Assurance & Compliance
1 732 (15.10%) SLA
2 321 (6.62%) ISO/IEC 27001
3 209 (4.31%) GDPR
4 166 (3.42%) COBIT
5 113 (2.33%) QA
6 102 (2.10%) PCI DSS
7 82 (1.69%) NIST
8 79 (1.63%) Cyber Essentials
9 59 (1.22%) ISO/IEC 20000
10 54 (1.11%) GRC
11 43 (0.89%) PMO
12 36 (0.74%) ISO 9001
13 31 (0.64%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
14 30 (0.62%) Accessibility
15 25 (0.52%) Cyber Essentials PLUS
16 18 (0.37%) BS25999
16 18 (0.37%) Data Quality
16 18 (0.37%) ITGC
17 17 (0.35%) ISO 22301
18 12 (0.25%) NIST 800
System Software
1 1,243 (25.63%) Active Directory
2 515 (10.62%) VMware Infrastructure
3 287 (5.92%) Hyper-V
4 115 (2.37%) Docker
5 111 (2.29%) vSphere
6 91 (1.88%) VMware ESXi
7 79 (1.63%) Virtual Desktop
8 62 (1.28%) XenApp
9 52 (1.07%) XenDesktop
10 39 (0.80%) BitLocker
11 26 (0.54%) Virtual Machines
12 22 (0.45%) Virtual Servers
13 16 (0.33%) Firmware
13 16 (0.33%) Microsoft App-V
14 15 (0.31%) VMware NSX
15 13 (0.27%) KVM
15 13 (0.27%) Terminal Services
15 13 (0.27%) VMware Workstation
16 12 (0.25%) Microsoft Virtual Server
17 11 (0.23%) VirtualBox
Systems Management
1 417 (8.60%) SCCM
2 340 (7.01%) Microsoft Intune
3 129 (2.66%) Ansible
4 85 (1.75%) Puppet
5 75 (1.55%) WSUS
6 70 (1.44%) Terraform
7 67 (1.38%) Kubernetes
8 58 (1.20%) Single Sign-On
9 56 (1.15%) SCOM
10 37 (0.76%) Jamf Pro
11 33 (0.68%) AirWatch
12 31 (0.64%) Cisco CUCM
13 30 (0.62%) vRealize
14 29 (0.60%) Nagios
15 27 (0.56%) NetBackup
16 23 (0.47%) Active Directory Federation Services
16 23 (0.47%) Grafana
16 23 (0.47%) Opscode Chef
17 22 (0.45%) vCenter Server
18 17 (0.35%) Control-M
Vendors
1 1,906 (39.31%) Microsoft
2 813 (16.77%) VMware
3 567 (11.69%) Cisco
4 496 (10.23%) ServiceNow
5 367 (7.57%) Citrix
6 248 (5.11%) Oracle
7 164 (3.38%) Apple
8 149 (3.07%) SAP
9 129 (2.66%) HP
10 128 (2.64%) Meraki
11 119 (2.45%) Veeam
12 91 (1.88%) Remedy
13 90 (1.86%) Google
14 83 (1.71%) SolarWinds
15 82 (1.69%) Dell
16 80 (1.65%) CheckPoint
16 80 (1.65%) Red Hat
17 77 (1.59%) IBM
18 55 (1.13%) F5
18 55 (1.13%) iManage