2nd Line Support Jobs in Exeter

Second Line Support
Devon > Exeter

The median Second Line Support salary in Exeter is £31,500 per year, according to job vacancies posted during the 6 months leading to 9 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

 6 months to
9 May 2025		 Same period 2024 Same period 2023
Rank 5 34 42
Rank change year-on-year +29 +8 +1
Permanent jobs requiring a 2nd Line Support 27 6 2
As % of all permanent jobs advertised in Exeter 25.23% 2.08% 0.70%
As % of the Job Titles category 26.73% 2.17% 0.81%
Number of salaries quoted 27 6 2
10th Percentile - - -
25th Percentile £29,750 £26,250 £31,250
Median annual salary (50th Percentile) £31,500 £28,750 £32,500
Median % change year-on-year +9.57% -11.54% -0.76%
75th Percentile £33,250 £33,750 £33,750
90th Percentile - £35,000 -
Devon median annual salary £31,500 £29,000 £32,500
% change year-on-year +8.62% -10.77% -0.76%

All Permanent IT Job Vacancies
Exeter

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Exeter. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Exeter with a recognized job title 101 277 248
% of permanent jobs with a recognized job title 94.39% 95.85% 86.71%
Number of salaries quoted 75 236 198
10th Percentile £29,000 £26,859 £26,100
25th Percentile £29,750 £35,000 £31,680
Median annual salary (50th Percentile) £31,500 £40,000 £40,125
Median % change year-on-year -21.25% -0.31% +2.13%
75th Percentile £57,500 £50,000 £52,188
90th Percentile £65,000 £57,500 £64,125
Devon median annual salary £38,000 £45,000 £40,000
% change year-on-year -15.56% +12.50% -11.11%

2nd Line Support
Job Vacancy Trend in Exeter

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in Exeter.

Job vacancy trend for 2nd Line Support in Exeter

2nd Line Support
Salary Trend in Exeter

3-month moving average salary quoted in jobs citing 2nd Line Support in Exeter.

Salary trend for 2nd Line Support in Exeter

2nd Line Support Skill Set
Top 24 Co-occurring Skills and Capabilities in Exeter

For the 6 months to 9 May 2025, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Exeter region featuring 2nd Line Support in the job title.

1 25 (92.59%) Microsoft Certification
1 25 (92.59%) Network+ Certification
1 25 (92.59%) MCITP
2 23 (85.19%) Customer Service
3 14 (51.85%) Entra ID
3 14 (51.85%) Azure
3 14 (51.85%) Microsoft 365
3 14 (51.85%) Firewall
3 14 (51.85%) Microsoft Exchange
3 14 (51.85%) DNS
3 14 (51.85%) Active Directory
4 13 (48.15%) Problem-Solving
5 11 (40.74%) ITIL
5 11 (40.74%) SLA
6 9 (33.33%) ITSM
6 9 (33.33%) Service Management
6 9 (33.33%) Remote Desktop
6 9 (33.33%) Case Management
6 9 (33.33%) Change Management
7 4 (14.81%) Social Skills
8 2 (7.41%) Customer Experience
8 2 (7.41%) Data Entry
8 2 (7.41%) Mentoring
8 2 (7.41%) Service Delivery

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in Exeter by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (51.85%) Microsoft Exchange
Cloud Services
1 14 (51.85%) Azure
1 14 (51.85%) Entra ID
1 14 (51.85%) Microsoft 365
Communications & Networking
1 14 (51.85%) DNS
1 14 (51.85%) Firewall
2 9 (33.33%) Remote Desktop
General
1 4 (14.81%) Social Skills
Processes & Methodologies
1 23 (85.19%) Customer Service
2 13 (48.15%) Problem-Solving
3 11 (40.74%) ITIL
4 9 (33.33%) Case Management
4 9 (33.33%) Change Management
4 9 (33.33%) ITSM
4 9 (33.33%) Service Management
5 2 (7.41%) Customer Experience
5 2 (7.41%) Data Entry
5 2 (7.41%) Mentoring
5 2 (7.41%) Service Delivery
Qualifications
1 25 (92.59%) MCITP
1 25 (92.59%) Microsoft Certification
1 25 (92.59%) Network+ Certification
Quality Assurance & Compliance
1 11 (40.74%) SLA
System Software
1 14 (51.85%) Active Directory
5 2nd Line Support jobs in Devon