Customer Service Jobs in Exeter

Customer Service
Devon > Exeter

The table below provides summary statistics for permanent job vacancies advertised in Exeter requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 30 May 2025, comparing them to the same period in the previous two years.

6 months to
30 May 2025
Same period 2024 Same period 2023
Rank 2 22 38
Rank change year-on-year +20 +16 -28
Permanent jobs citing Customer Service 41 19 11
As % of all permanent jobs advertised in Exeter 36.28% 5.76% 3.85%
As % of the Processes & Methodologies category 39.42% 9.45% 3.96%
Number of salaries quoted 31 15 11
10th Percentile - £22,250 £25,500
25th Percentile £29,750 £25,109 £27,250
Median annual salary (50th Percentile) £31,500 £40,000 £31,000
Median % change year-on-year -21.25% +29.03% +8.77%
75th Percentile £33,250 £53,337 £33,750
90th Percentile - - £52,500
Devon median annual salary £26,134 £29,000 £45,875
% change year-on-year -9.88% -36.78% +60.96%

All Process and Methodology Skills
Exeter

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Exeter.

Permanent vacancies with a requirement for process or methodology skills 104 201 278
As % of all permanent jobs advertised in Exeter 92.04% 60.91% 97.20%
Number of salaries quoted 76 170 194
10th Percentile £29,000 £26,250 £26,475
25th Percentile £29,750 £35,000 £31,680
Median annual salary (50th Percentile) £31,500 £40,000 £42,750
Median % change year-on-year -21.25% -6.43% +8.81%
75th Percentile £50,000 £51,250 £53,750
90th Percentile £65,000 £60,000 £66,250
Devon median annual salary £33,500 £45,000 £43,000
% change year-on-year -25.56% +4.65% -4.44%

Customer Service
Job Vacancy Trend in Exeter

Job postings citing Customer Service as a proportion of all IT jobs advertised in Exeter.

Job vacancy trend for Customer Service in Exeter

Customer Service
Salary Trend in Exeter

3-month moving average salary quoted in jobs citing Customer Service in Exeter.

Salary trend for Customer Service in Exeter

Customer Service
Salary Histogram in Exeter

Salary distribution for jobs citing Customer Service in Exeter over the 6 months to 30 May 2025.

Salary histogram for Customer Service in Exeter

Customer Service
Co-occurring Skills and Capabilities in Exeter by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (36.59%) Microsoft Exchange
2 1 (2.44%) SharePoint
Applications
1 5 (12.20%) Microsoft Office
2 2 (4.88%) Microsoft Excel
2 2 (4.88%) Microsoft PowerPoint
Cloud Services
1 19 (46.34%) Microsoft 365
2 17 (41.46%) Azure
3 16 (39.02%) Entra ID
4 1 (2.44%) OneDrive
Communications & Networking
1 16 (39.02%) DNS
2 15 (36.59%) Firewall
3 9 (21.95%) Remote Desktop
4 2 (4.88%) Internet
5 1 (2.44%) DHCP
General
1 8 (19.51%) Manufacturing
2 5 (12.20%) Social Skills
3 3 (7.32%) Games
4 2 (4.88%) Analytical Skills
4 2 (4.88%) Telecoms
Job Titles
1 24 (58.54%) 2nd Line Support
2 16 (39.02%) IT Support
3 9 (21.95%) Support Technician
4 8 (19.51%) Technical Support
5 3 (7.32%) Analyst
5 3 (7.32%) Desktop Analyst
5 3 (7.32%) Desktop Support
5 3 (7.32%) Desktop Support Analyst
5 3 (7.32%) Support Analyst
6 2 (4.88%) Administrator
6 2 (4.88%) Linux Administrator
6 2 (4.88%) Linux Systems Administrator
7 1 (2.44%) Cloud Engineer
7 1 (2.44%) Data Administrator
7 1 (2.44%) Data Centre Engineer
7 1 (2.44%) IT Support Technician
7 1 (2.44%) IT Technician
7 1 (2.44%) Linux Engineer
7 1 (2.44%) Linux Systems Engineer
7 1 (2.44%) Systems Administrator
Miscellaneous
1 3 (7.32%) Video Conferencing
2 2 (4.88%) Data Centre
2 2 (4.88%) Social Network
3 1 (2.44%) Driving Licence
3 1 (2.44%) Renewable Energy
Operating Systems
1 5 (12.20%) Windows
2 2 (4.88%) Linux
2 2 (4.88%) Windows Server
Processes & Methodologies
1 12 (29.27%) ITSM
2 11 (26.83%) Case Management
2 11 (26.83%) Change Management
2 11 (26.83%) ITIL
2 11 (26.83%) Problem-Solving
3 9 (21.95%) Service Management
4 8 (19.51%) Coaching
4 8 (19.51%) Customer Experience
4 8 (19.51%) Service Delivery
4 8 (19.51%) Technical Analysis
5 3 (7.32%) Cybersecurity
6 2 (4.88%) Collaborative Working
6 2 (4.88%) Customer Requirements
7 1 (2.44%) CI/CD
7 1 (2.44%) DevOps
7 1 (2.44%) Identity Access Management
7 1 (2.44%) Runbook
Programming Languages
1 1 (2.44%) PowerShell
Qualifications
1 25 (60.98%) Microsoft Certification
1 25 (60.98%) Network+ Certification
2 24 (58.54%) MCITP
3 8 (19.51%) NVQ Level 4
4 2 (4.88%) Security Cleared
5 1 (2.44%) Azure Certification
5 1 (2.44%) SC Cleared
Quality Assurance & Compliance
1 11 (26.83%) SLA
2 1 (2.44%) GDPR
System Software
1 16 (39.02%) Active Directory
Vendors
1 6 (14.63%) Microsoft
2 3 (7.32%) ServiceNow