2nd Line Support Jobs in Devon

Second Line Support
South West > Devon

The median Second Line Support salary in Devon is £31,500 per year, according to job vacancies posted during the 6 months leading to 5 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
5 May 2025
Same period 2024 Same period 2023
Rank 26 66 68
Rank change year-on-year +40 +2 0
Permanent jobs requiring a 2nd Line Support 33 11 4
As % of all permanent jobs advertised in Devon 7.32% 1.30% 0.70%
As % of the Job Titles category 8.71% 1.37% 0.82%
Number of salaries quoted 32 11 3
10th Percentile - £26,250 -
25th Percentile £29,750 £27,375 £31,250
Median annual salary (50th Percentile) £31,500 £29,000 £32,500
Median % change year-on-year +8.62% -10.77% -0.76%
75th Percentile £33,250 £29,750 £40,625
90th Percentile £39,325 £35,000 £44,750
South West median annual salary £31,500 £33,500 £35,000
% change year-on-year -5.97% -4.29% +16.67%

All Permanent IT Job Vacancies
Devon

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Devon. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Devon with a recognized job title 379 802 487
% of permanent jobs with a recognized job title 84.04% 94.46% 85.14%
Number of salaries quoted 184 619 375
10th Percentile £25,087 £26,200 £26,250
25th Percentile £29,750 £33,125 £30,613
Median annual salary (50th Percentile) £38,000 £45,000 £40,000
Median % change year-on-year -15.56% +12.50% -11.11%
75th Percentile £55,000 £55,000 £50,250
90th Percentile £65,272 £65,000 £60,829
South West median annual salary £52,600 £50,000 £52,500
% change year-on-year +5.20% -4.76% +5.00%

2nd Line Support
Job Vacancy Trend in Devon

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in Devon.

Job vacancy trend for 2nd Line Support in Devon

2nd Line Support
Salary Trend in Devon

3-month moving average salary quoted in jobs citing 2nd Line Support in Devon.

Salary trend for 2nd Line Support in Devon

2nd Line Support
Job Locations in Devon

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Devon region over the 6 months to 5 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Exeter +29 25 £31,500 +9.57% 7
Exmouth - 5 £40,000 -
Plymouth - 3 £32,500 - 1
2nd Line Support
South West

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Devon

For the 6 months to 5 May 2025, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Devon region featuring 2nd Line Support in the job title.

1 23 (69.70%) Microsoft Certification
1 23 (69.70%) Network+ Certification
1 23 (69.70%) MCITP
1 23 (69.70%) Customer Service
2 21 (63.64%) Active Directory
3 16 (48.48%) Azure
3 16 (48.48%) Microsoft 365
3 16 (48.48%) DNS
3 16 (48.48%) Entra ID
4 15 (45.45%) Problem-Solving
5 13 (39.39%) Microsoft Exchange
5 13 (39.39%) Firewall
6 12 (36.36%) ITIL
7 10 (30.30%) SLA
8 8 (24.24%) Windows
8 8 (24.24%) ITSM
8 8 (24.24%) Service Management
8 8 (24.24%) Change Management
8 8 (24.24%) Case Management
8 8 (24.24%) Remote Desktop
8 8 (24.24%) Windows Server
9 6 (18.18%) SC Cleared
9 6 (18.18%) Security Cleared
10 5 (15.15%) SCCM
10 5 (15.15%) Social Skills
11 3 (9.09%) OneDrive
11 3 (9.09%) Driving Licence
11 3 (9.09%) Wi-Fi
11 3 (9.09%) IPsec
11 3 (9.09%) SharePoint

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in Devon by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (39.39%) Microsoft Exchange
2 3 (9.09%) SharePoint
Cloud Services
1 16 (48.48%) Azure
1 16 (48.48%) Entra ID
1 16 (48.48%) Microsoft 365
2 3 (9.09%) OneDrive
Communications & Networking
1 16 (48.48%) DNS
2 13 (39.39%) Firewall
3 8 (24.24%) Remote Desktop
4 3 (9.09%) DHCP
4 3 (9.09%) IPsec
4 3 (9.09%) LAN
4 3 (9.09%) VLAN
4 3 (9.09%) VPN
4 3 (9.09%) WAN
4 3 (9.09%) Wi-Fi
General
1 5 (15.15%) Social Skills
Miscellaneous
1 3 (9.09%) Driving Licence
Operating Systems
1 8 (24.24%) Windows
1 8 (24.24%) Windows Server
Processes & Methodologies
1 23 (69.70%) Customer Service
2 15 (45.45%) Problem-Solving
3 12 (36.36%) ITIL
4 8 (24.24%) Case Management
4 8 (24.24%) Change Management
4 8 (24.24%) ITSM
4 8 (24.24%) Service Management
5 2 (6.06%) Agile
5 2 (6.06%) Customer Experience
5 2 (6.06%) Data Entry
5 2 (6.06%) Mentoring
5 2 (6.06%) Service Delivery
Qualifications
1 23 (69.70%) MCITP
1 23 (69.70%) Microsoft Certification
1 23 (69.70%) Network+ Certification
2 6 (18.18%) SC Cleared
2 6 (18.18%) Security Cleared
Quality Assurance & Compliance
1 10 (30.30%) SLA
System Software
1 21 (63.64%) Active Directory
2 2 (6.06%) Hyper-V
Systems Management
1 5 (15.15%) SCCM
Vendors
1 2 (6.06%) VMware
2 1 (3.03%) Microsoft