Period
to 22 November 2017

The median annual salary for a 2nd Line Support was £24,000 in advertised job vacancies in Gloucestershire during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
South West > Gloucestershire
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 124 139 140
Rank change year-on-year +15 +1 -35
Permanent jobs requiring a 2nd Line Support 12 26 6
As % of all permanent IT jobs advertised in Gloucestershire 0.81% 1.15% 0.29%
As % of the Job Titles category 0.82% 1.18% 0.31%
Number of salaries quoted 11 25 5
Gloucestershire median annual salary £24,000 £20,500 £22,500
Median salary % change year-on-year +17.07% -8.89% -3.23%
10th Percentile £21,250 £19,250 £17,000
90th Percentile £26,000 £28,750 £24,200
South West median annual salary £25,000 £26,500 £22,500
% change year-on-year -5.66% +17.78% -6.25%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Gloucestershire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Gloucestershire
Permanent vacancies in Gloucestershire with a recognized job title 1458 2203 1962
% of permanent IT jobs with a recognized job title 98.12% 97.26% 96.37%
Number of salaries quoted 1189 1839 1598
Gloucestershire median annual salary £42,500 £42,500 £40,500
Median salary % change year-on-year - +4.94% +6.58%
10th Percentile £24,500 £25,000 £25,500
90th Percentile £62,500 £62,500 £63,750
South West median annual salary £40,000 £40,000 £39,000
% change year-on-year - +2.56% +4.00%

2nd Line Support
Job Vacancy Trend in Gloucestershire

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Gloucestershire.

Job vacancy trend for 2nd Line Support in Gloucestershire

2nd Line Support
Salary Trend in Gloucestershire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Gloucestershire.

Salary trend for 2nd Line Support in Gloucestershire

2nd Line Support
Job Locations in Gloucestershire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Gloucestershire region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheltenham +17 6 £24,500 -2.00% 1
Gloucester +9 3 £22,500 +9.76%
Cirencester - 2 £25,750 -
2nd Line Support
South West

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Gloucestershire

For the 6 months to 22 November 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Gloucestershire region featuring 2nd Line Support in the job title.

1 11 (91.67%) Windows
2 10 (83.33%) Windows Server
3 9 (75.00%) Active Directory
4 6 (50.00%) VMware
5 5 (41.67%) TCP/IP
5 5 (41.67%) Windows 8
6 4 (33.33%) Windows Server 2012
6 4 (33.33%) Windows Server 2008
6 4 (33.33%) VPN
6 4 (33.33%) Citrix
7 3 (25.00%) Microsoft
7 3 (25.00%) Firewall
7 3 (25.00%) Microsoft Office
7 3 (25.00%) Advertising
7 3 (25.00%) Windows 7
7 3 (25.00%) Remote Desktop
8 2 (16.67%) VMware Infrastructure
8 2 (16.67%) Veeam
8 2 (16.67%) Office 365
8 2 (16.67%) Windows 10
8 2 (16.67%) Microsoft Virtual Server
8 2 (16.67%) ITIL
8 2 (16.67%) Business Intelligence
8 2 (16.67%) Legal
8 2 (16.67%) Manufacturing
8 2 (16.67%) Cisco
8 2 (16.67%) Virtual Servers
9 1 (8.33%) Wireless
9 1 (8.33%) Backup Exec
9 1 (8.33%) Information Security

2nd Line Support Skill Set
Co-occurring IT Skills in Gloucestershire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (8.33%) Exchange Server 2013
1 1 (8.33%) MS Exchange
Applications
1 3 (25.00%) Microsoft Office
Cloud Services
1 2 (16.67%) Office 365
Communications & Networking
1 5 (41.67%) TCP/IP
2 4 (33.33%) VPN
3 3 (25.00%) Firewall
3 3 (25.00%) Remote Desktop
4 1 (8.33%) DHCP
4 1 (8.33%) DNS
4 1 (8.33%) Internet
4 1 (8.33%) LAN
4 1 (8.33%) SMS
4 1 (8.33%) WAN
4 1 (8.33%) Wireless
Database & Business Intelligence
1 1 (8.33%) SQL Server
General
1 3 (25.00%) Advertising
2 2 (16.67%) Legal
2 2 (16.67%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (8.33%) .NET
Operating Systems
1 11 (91.67%) Windows
2 10 (83.33%) Windows Server
3 5 (41.67%) Windows 8
4 4 (33.33%) Windows Server 2008
4 4 (33.33%) Windows Server 2012
5 3 (25.00%) Windows 7
6 2 (16.67%) Windows 10
7 1 (8.33%) Windows Server 2003
Processes & Methodologies
1 2 (16.67%) Business Intelligence
1 2 (16.67%) ITIL
2 1 (8.33%) Change Control
2 1 (8.33%) Configuration Management
2 1 (8.33%) Cybersecurity
2 1 (8.33%) Data Protection
2 1 (8.33%) Information Security
Programming Languages
1 1 (8.33%) C
Quality Assurance & Compliance
1 1 (8.33%) SLA
System Software
1 9 (75.00%) Active Directory
2 2 (16.67%) Microsoft Virtual Server
2 2 (16.67%) Virtual Servers
2 2 (16.67%) VMware Infrastructure
3 1 (8.33%) Hyper-V
Systems Management
1 1 (8.33%) Backup Exec
1 1 (8.33%) SCCM
Vendors
1 6 (50.00%) VMware
2 4 (33.33%) Citrix
3 3 (25.00%) Microsoft
4 2 (16.67%) Cisco
4 2 (16.67%) Veeam
5 1 (8.33%) Sophos