The median annual salary for a 2nd Line Support was £24,500 in advertised job vacancies in Gloucestershire during the 3 months to 29 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
South West / Gloucestershire
3 months to
29 Mar 2017
Same period 2016 Same period 2015
Rank 90 96 71
Rank change year-on-year +6 -25  
Permanent jobs requiring a 2nd Line Support 9 4 25
As % of all permanent IT jobs advertised in Gloucestershire 1.07% 0.38% 2.44%
As % of the Job Titles category 1.12% 0.39% 2.49%
Number of salaries quoted 9 4 22
Median salary £24,500 £23,500 £23,000
Median salary % change year-on-year +4.25% +2.17%  
90% offered a salary of more than £20,800 £23,500 £21,500
10% offered a salary of more than £37,000 £26,650 £35,000
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year - +2.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Gloucestershire. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Gloucestershire
Permanent job vacancies with a job title containing a recognized job role 806 1025 1004
As % of all permanent IT job vacancies advertised in Gloucestershire 96.18% 96.43% 97.86%
Number of salaries quoted 659 681 821
Median salary £40,000 £42,500 £38,500
Median salary % change year-on-year -5.88% +10.38%  
90% offered a salary of more than £27,000 £27,500 £25,000
10% offered a salary of more than £62,500 £58,500 £62,500
UK excluding London median salary £41,500 £41,500 £40,000
% change year-on-year - +3.75%  

2nd Line Support
Job Vacancy Trend in Gloucestershire

The job posting trend of jobs advertised in Gloucestershire that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in Gloucestershire

2nd Line Support
Salary Trend in Gloucestershire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Gloucestershire.

Salary trend for 2nd Line Support in Gloucestershire

2nd Line Support
Salary Histogram in Gloucestershire

The salary distribution of IT jobs citing 2nd Line Support in Gloucestershire over the 3 months to 29 March 2017.

Salary histogram for 2nd Line Support in Gloucestershire

2nd Line Support
Job Locations in Gloucestershire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Gloucestershire region over the 3 months to 29 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Gloucester - 4 £29,000 -
Cheltenham +15 3 £22,000 -6.38%
Cirencester - 2 £27,500 -
2nd Line Support
South West

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Gloucestershire

For the 6 months to 29 March 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Gloucestershire region featuring 2nd Line Support in the job title.

1 27 (96.43%) Windows
2 23 (82.14%) Microsoft
3 21 (75.00%) MS Office
4 16 (57.14%) Active Directory
5 15 (53.57%) MS Excel
6 13 (46.43%) Windows 7
7 12 (42.86%) Windows Server
8 11 (39.29%) ITIL
9 9 (32.14%) Security Cleared
9 9 (32.14%) Service Delivery
10 8 (28.57%) SLA
10 8 (28.57%) Service Management
10 8 (28.57%) DV Cleared
10 8 (28.57%) Problem Management
10 8 (28.57%) SCCM
10 8 (28.57%) Virtual Desktop
10 8 (28.57%) Infrastructure Management
10 8 (28.57%) ITIL V3
11 4 (14.29%) Citrix
12 3 (10.71%) SQL Server
12 3 (10.71%) Windows XP
12 3 (10.71%) MS Exchange
12 3 (10.71%) VMware
13 2 (7.14%) Hyper-V
13 2 (7.14%) Change Control
13 2 (7.14%) Windows 10
13 2 (7.14%) .NET
14 1 (3.57%) Microsoft Certification
14 1 (3.57%) Windows Server 2003
14 1 (3.57%) ADSL

2nd Line Support Skill Set
Co-occurring IT Skills in Gloucestershire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (10.71%) MS Exchange
Applications
1 21 (75.00%) MS Office
2 15 (53.57%) MS Excel
Cloud Services
1 1 (3.57%) Office 365
Communications & Networking
1 1 (3.57%) ADSL
1 1 (3.57%) DHCP
1 1 (3.57%) DNS
1 1 (3.57%) Firewall
1 1 (3.57%) LAN
1 1 (3.57%) TCP/IP
1 1 (3.57%) WAN
1 1 (3.57%) Wi-Fi
1 1 (3.57%) Wireless
1 1 (3.57%) WLAN
Database & Business Intelligence
1 3 (10.71%) SQL Server
General
1 1 (3.57%) Legal
Libraries, Frameworks & Software Standards
1 2 (7.14%) .NET
Operating Systems
1 27 (96.43%) Windows
2 13 (46.43%) Windows 7
3 12 (42.86%) Windows Server
4 3 (10.71%) Windows XP
5 2 (7.14%) Windows 10
6 1 (3.57%) Android
6 1 (3.57%) Apple iOS
6 1 (3.57%) Windows 8
6 1 (3.57%) Windows Server 2003
6 1 (3.57%) Windows Server 2012
Processes & Methodologies
1 11 (39.29%) ITIL
2 9 (32.14%) Service Delivery
3 8 (28.57%) Infrastructure Management
3 8 (28.57%) ITIL V3
3 8 (28.57%) Problem Management
3 8 (28.57%) Service Management
4 2 (7.14%) Change Control
5 1 (3.57%) Incident Management
5 1 (3.57%) Time Management
Qualifications
1 9 (32.14%) Security Cleared
2 8 (28.57%) DV Cleared
3 1 (3.57%) Microsoft Certification
3 1 (3.57%) SC Cleared
Quality Assurance & Compliance
1 8 (28.57%) SLA
System Software
1 16 (57.14%) Active Directory
2 8 (28.57%) Virtual Desktop
3 2 (7.14%) Hyper-V
4 1 (3.57%) VMware Infrastructure
4 1 (3.57%) XenApp
4 1 (3.57%) XenDesktop
Systems Management
1 8 (28.57%) SCCM
Vendors
1 23 (82.14%) Microsoft
2 4 (14.29%) Citrix
3 3 (10.71%) VMware