1st Line Support Jobs in the East of England

First Line Support
England > East of England

The median First Line Support salary in the East of England is £24,500 per year, according to job vacancies posted during the 6 months leading to 22 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
22 Jun 2024
Same period 2023 Same period 2022
Rank 173 159 252
Rank change year-on-year -14 +93 -53
Permanent jobs requiring a 1st Line Support 50 54 46
As % of all permanent jobs advertised in the East of England 0.73% 1.16% 0.64%
As % of the Job Titles category 0.78% 1.40% 0.69%
Number of salaries quoted 49 30 42
10th Percentile £21,250 £20,750 £19,750
25th Percentile £22,750 £21,000 £20,250
Median annual salary (50th Percentile) £24,500 £23,750 £24,000
Median % change year-on-year +3.16% -1.04% +20.00%
75th Percentile £27,000 £25,000 £25,188
90th Percentile £28,750 £28,750 £27,000
England median annual salary £25,000 £25,000 £24,000
% change year-on-year - +4.17% +6.67%

All Permanent IT Job Vacancies
East of England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the East of England with a recognized job title 6,448 3,865 6,682
% of permanent jobs with a recognized job title 94.05% 82.82% 93.03%
Number of salaries quoted 4,880 2,077 2,943
10th Percentile £26,000 £26,250 £27,500
25th Percentile £31,750 £36,250 £35,000
Median annual salary (50th Percentile) £47,500 £55,000 £50,000
Median % change year-on-year -13.64% +10.00% -
75th Percentile £62,500 £67,500 £65,000
90th Percentile £75,075 £80,000 £77,500
England median annual salary £52,500 £60,713 £60,000
% change year-on-year -13.53% +1.19% +9.09%

1st Line Support
Job Vacancy Trend in the East of England

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for 1st Line Support in the East of England

1st Line Support
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing 1st Line Support in the East of England.

Salary trend for 1st Line Support in the East of England

1st Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the East of England region over the 6 months to 22 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Cambridgeshire +9 15 £24,500 +11.36% 1
Suffolk - 11 £24,000 - 5
Hertfordshire -7 10 £27,500 +18.28% 2
Essex -6 8 £23,500 -6.00% 2
Norfolk -30 6 £24,000 -
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the East of England

For the 6 months to 22 June 2024, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring 1st Line Support in the job title.

1 25 (50.00%) Windows
1 25 (50.00%) Microsoft 365
2 23 (46.00%) Active Directory
3 18 (36.00%) Social Skills
3 18 (36.00%) Customer Service
4 14 (28.00%) Microsoft
4 14 (28.00%) Windows 10
5 12 (24.00%) Microsoft Exchange
6 11 (22.00%) Hyper-V
6 11 (22.00%) VMware Infrastructure
6 11 (22.00%) VMware
7 10 (20.00%) Windows Server
8 8 (16.00%) DHCP
8 8 (16.00%) DNS
8 8 (16.00%) Microsoft Office
9 6 (12.00%) Wi-Fi
9 6 (12.00%) Wireless
9 6 (12.00%) TCP/IP
9 6 (12.00%) Meraki
10 5 (10.00%) Driving Licence
10 5 (10.00%) SharePoint
10 5 (10.00%) ITSM
10 5 (10.00%) Time Management
11 4 (8.00%) Firewall
11 4 (8.00%) SQL Server
11 4 (8.00%) Application Virtualisation
11 4 (8.00%) Self-Motivation
11 4 (8.00%) Azure
12 3 (6.00%) Resource Allocation
12 3 (6.00%) Customer Experience

1st Line Support Skill Set
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (24.00%) Microsoft Exchange
2 5 (10.00%) SharePoint
Applications
1 8 (16.00%) Microsoft Office
2 2 (4.00%) Microsoft Excel
2 2 (4.00%) Microsoft PowerPoint
Business Applications
1 2 (4.00%) Sage 200
1 2 (4.00%) Sage 50
Cloud Services
1 25 (50.00%) Microsoft 365
2 4 (8.00%) Azure
3 1 (2.00%) Entra ID
Communications & Networking
1 8 (16.00%) DHCP
1 8 (16.00%) DNS
2 6 (12.00%) TCP/IP
2 6 (12.00%) Wi-Fi
2 6 (12.00%) Wireless
3 4 (8.00%) Firewall
4 2 (4.00%) LAN
4 2 (4.00%) Network Security
4 2 (4.00%) Remote Desktop
4 2 (4.00%) VPN
4 2 (4.00%) WAN
Database & Business Intelligence
1 4 (8.00%) SQL Server
2 2 (4.00%) MS Access
General
1 18 (36.00%) Social Skills
2 3 (6.00%) Games
3 2 (4.00%) Health Technology
3 2 (4.00%) Inclusion and Diversity
4 1 (2.00%) Organisational Skills
Miscellaneous
1 5 (10.00%) Driving Licence
2 4 (8.00%) Self-Motivation
3 3 (6.00%) iPad
3 3 (6.00%) Smartphone
4 2 (4.00%) Management Information System
4 2 (4.00%) NHS
Operating Systems
1 25 (50.00%) Windows
2 14 (28.00%) Windows 10
3 10 (20.00%) Windows Server
4 3 (6.00%) Apple iOS
5 2 (4.00%) Android
5 2 (4.00%) Windows 7
5 2 (4.00%) Windows Server 2008
5 2 (4.00%) Windows Server 2012
Processes & Methodologies
1 18 (36.00%) Customer Service
2 5 (10.00%) ITSM
2 5 (10.00%) Time Management
3 4 (8.00%) Application Virtualisation
4 3 (6.00%) Customer Experience
4 3 (6.00%) ITIL
4 3 (6.00%) Resource Allocation
5 2 (4.00%) Android Development
5 2 (4.00%) Break/Fix
5 2 (4.00%) Configuration Management
5 2 (4.00%) Content Management
5 2 (4.00%) CRM
5 2 (4.00%) Incident Management
5 2 (4.00%) Problem-Solving
5 2 (4.00%) Security Operations
5 2 (4.00%) Service Management
5 2 (4.00%) Stakeholder Management
6 1 (2.00%) Customer-Centricity
6 1 (2.00%) Data Entry
6 1 (2.00%) Information Security
Qualifications
1 2 (4.00%) A+ Certification
1 2 (4.00%) Degree
1 2 (4.00%) ITIL Foundation Certificate
1 2 (4.00%) Microsoft Certification
Quality Assurance & Compliance
1 3 (6.00%) SLA
2 1 (2.00%) GDPR
System Software
1 23 (46.00%) Active Directory
2 11 (22.00%) Hyper-V
2 11 (22.00%) VMware Infrastructure
Vendors
1 14 (28.00%) Microsoft
2 11 (22.00%) VMware
3 6 (12.00%) Meraki
4 2 (4.00%) Sage
4 2 (4.00%) Veeam
4 2 (4.00%) Xero
5 1 (2.00%) Citrix
5 1 (2.00%) ServiceNow