Period
to 22 November 2017

The median annual salary for a 1st Line Support was £20,500 in advertised job vacancies in the East of England during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
England > East of England
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 267 282 322
Rank change year-on-year +15 +40 -40
Permanent jobs requiring a 1st Line Support 84 84 70
As % of all permanent IT jobs advertised in the East of England 0.69% 0.63% 0.46%
As % of the Job Titles category 0.72% 0.66% 0.48%
Number of salaries quoted 73 72 66
East of England median annual salary £20,500 £21,000 £21,000
Median salary % change year-on-year -2.38% - +2.44%
10th Percentile £17,250 £17,050 £17,500
90th Percentile £25,900 £25,000 £28,375
England median annual salary £21,000 £22,000 £21,500
% change year-on-year -4.55% +2.33% +2.38%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 11697 12786 14622
% of permanent IT jobs with a recognized job title 96.61% 96.48% 96.45%
Number of salaries quoted 9596 10618 12133
East of England median annual salary £45,000 £45,000 £43,500
Median salary % change year-on-year - +3.45% +2.35%
10th Percentile £26,250 £25,500 £25,000
90th Percentile £68,750 £68,750 £66,250
England median annual salary £50,000 £47,500 £46,250
% change year-on-year +5.26% +2.70% +2.78%

1st Line Support
Job Vacancy Trend in the East of England

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for 1st Line Support in the East of England

1st Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in the East of England.

Salary trend for 1st Line Support in the East of England

1st Line Support
Salary Histogram in the East of England

The salary distribution of IT jobs citing 1st Line Support in the East of England over the 6 months to 22 November 2017.

Salary histogram for 1st Line Support in the East of England

1st Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the East of England region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire 0 41 £20,500 -5.75% 4
Cambridgeshire -21 19 £21,500 +2.38% 3
Essex +33 13 £21,500 -2.27%
Suffolk +15 7 £17,500 +2.94%
Bedfordshire +26 4 £18,000 -7.69%
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 22 November 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring 1st Line Support in the job title.

1 45 (53.57%) Windows
2 36 (42.86%) Microsoft
3 35 (41.67%) Active Directory
4 22 (26.19%) Microsoft Office
5 16 (19.05%) SLA
6 15 (17.86%) MS Exchange
7 14 (16.67%) Windows 7
7 14 (16.67%) TCP/IP
8 13 (15.48%) ITIL
9 11 (13.10%) Windows Server
9 11 (13.10%) Windows 10
10 10 (11.90%) Office 365
11 8 (9.52%) Driving Licence
11 8 (9.52%) Service Management
12 6 (7.14%) Windows 8
13 5 (5.95%) Citrix
14 4 (4.76%) Microsoft Certification
14 4 (4.76%) HP
14 4 (4.76%) DNS
14 4 (4.76%) WAN
14 4 (4.76%) DHCP
14 4 (4.76%) Service Delivery
14 4 (4.76%) Pharmaceutical
14 4 (4.76%) Dynamics NAV
14 4 (4.76%) Hyper-V
15 3 (3.57%) XenApp
15 3 (3.57%) VLAN
15 3 (3.57%) Change Control
15 3 (3.57%) Windows Server 2012
15 3 (3.57%) Mobile Device Management

1st Line Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (17.86%) MS Exchange
2 2 (2.38%) Exchange Server 2003
2 2 (2.38%) Exchange Server 2007
2 2 (2.38%) Exchange Server 2010
2 2 (2.38%) Exchange Server 2013
3 1 (1.19%) SharePoint
Applications
1 22 (26.19%) Microsoft Office
2 1 (1.19%) Microsoft Excel
Business Applications
1 4 (4.76%) Dynamics NAV
2 1 (1.19%) Dynamics AX
2 1 (1.19%) NetSuite
2 1 (1.19%) Oracle EBS
2 1 (1.19%) Oracle EBS R12
2 1 (1.19%) Unit4 Business World
Cloud Services
1 10 (11.90%) Office 365
2 2 (2.38%) Microsoft Azure
3 1 (1.19%) FinancialForce
Communications & Networking
1 14 (16.67%) TCP/IP
2 4 (4.76%) DHCP
2 4 (4.76%) DNS
2 4 (4.76%) WAN
3 3 (3.57%) Broadband
3 3 (3.57%) Firewall
3 3 (3.57%) LAN
3 3 (3.57%) VLAN
3 3 (3.57%) VoIP
3 3 (3.57%) Wi-Fi
4 2 (2.38%) PBX
4 2 (2.38%) Wireless
5 1 (1.19%) 4G
5 1 (1.19%) Internet
5 1 (1.19%) MPLS
5 1 (1.19%) Skype
Database & Business Intelligence
1 1 (1.19%) Oracle Database
1 1 (1.19%) Oracle Database 11g
1 1 (1.19%) SAP HANA
1 1 (1.19%) SQL Server
General
1 4 (4.76%) Pharmaceutical
2 3 (3.57%) Advertising
2 3 (3.57%) Legal
3 2 (2.38%) Finance
3 2 (2.38%) Retail
3 2 (2.38%) Telecoms
4 1 (1.19%) Electronics
4 1 (1.19%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (1.19%) HTML
1 1 (1.19%) jQuery
Miscellaneous
1 8 (9.52%) Driving Licence
2 3 (3.57%) Analytical Skills
3 2 (2.38%) iPad
4 1 (1.19%) Blackberry
4 1 (1.19%) FMCG
4 1 (1.19%) iPhone
4 1 (1.19%) Smartphone
4 1 (1.19%) Video Conferencing
Operating Systems
1 45 (53.57%) Windows
2 14 (16.67%) Windows 7
3 11 (13.10%) Windows 10
3 11 (13.10%) Windows Server
4 6 (7.14%) Windows 8
5 3 (3.57%) Windows Server 2008
5 3 (3.57%) Windows Server 2012
6 2 (2.38%) Mac OS X
6 2 (2.38%) Windows Server 2003
7 1 (1.19%) Android
7 1 (1.19%) Linux
7 1 (1.19%) Mac OS
7 1 (1.19%) Windows XP
Processes & Methodologies
1 13 (15.48%) ITIL
2 8 (9.52%) Service Management
3 4 (4.76%) Service Delivery
4 3 (3.57%) Change Control
4 3 (3.57%) IT Strategy
4 3 (3.57%) Mobile Device Management
4 3 (3.57%) Network Monitoring
5 2 (2.38%) Asset Management
5 2 (2.38%) Incident Management
5 2 (2.38%) Mathematics
5 2 (2.38%) Software Deployment
6 1 (1.19%) Business Transformation
6 1 (1.19%) Collaborative Working
6 1 (1.19%) Data Protection
6 1 (1.19%) ERP
6 1 (1.19%) IT Asset Management
6 1 (1.19%) ITSM
6 1 (1.19%) SAP Implementation
Programming Languages
1 3 (3.57%) SQL
2 2 (2.38%) C
2 2 (2.38%) PowerShell
3 1 (1.19%) JavaScript
3 1 (1.19%) VBScript
Qualifications
1 4 (4.76%) Microsoft Certification
2 2 (2.38%) A+ Certification
2 2 (2.38%) MCITP
2 2 (2.38%) MCP
2 2 (2.38%) MCSA
3 1 (1.19%) MCSE
3 1 (1.19%) SC Cleared
3 1 (1.19%) Security Cleared
Quality Assurance & Compliance
1 16 (19.05%) SLA
System Software
1 35 (41.67%) Active Directory
2 4 (4.76%) Hyper-V
3 3 (3.57%) XenApp
4 1 (1.19%) VMware Infrastructure
Systems Management
1 1 (1.19%) MAILsweeper
1 1 (1.19%) SCCM
Vendors
1 36 (42.86%) Microsoft
2 5 (5.95%) Citrix
3 4 (4.76%) HP
4 3 (3.57%) Cisco
5 2 (2.38%) Avaya
5 2 (2.38%) Kaspersky
5 2 (2.38%) SAP
5 2 (2.38%) VMware
6 1 (1.19%) Apple
6 1 (1.19%) CheckPoint
6 1 (1.19%) Epicor
6 1 (1.19%) IFS
6 1 (1.19%) Infor
6 1 (1.19%) JD Edwards
6 1 (1.19%) Juniper
6 1 (1.19%) MikroTik
6 1 (1.19%) Sage
6 1 (1.19%) Salesforce.com
6 1 (1.19%) SonicWALL
6 1 (1.19%) Xero