1st Line Support Jobs in the East of England

First Line Support
England > East of England

The median First Line Support salary in the East of England is £24,000 per year, according to job vacancies posted during the 6 months leading to 26 July 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
26 Jul 2024
Same period 2023 Same period 2022
Rank 152 145 253
Rank change year-on-year -7 +108 -64
Permanent jobs requiring a 1st Line Support 34 37 32
As % of all permanent jobs advertised in the East of England 0.65% 1.02% 0.44%
As % of the Job Titles category 0.69% 1.21% 0.48%
Number of salaries quoted 34 29 30
10th Percentile £21,250 £20,950 £20,250
25th Percentile £22,563 £21,000 £22,313
Median annual salary (50th Percentile) £24,000 £23,000 £24,000
Median % change year-on-year +4.35% -4.17% +14.29%
75th Percentile £26,000 £25,000 £26,500
90th Percentile £27,175 £28,750 £27,050
England median annual salary £25,000 £25,000 £24,000
% change year-on-year - +4.17% +6.67%

All Permanent IT Job Vacancies
East of England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the East of England with a recognized job title 4,895 3,058 6,715
% of permanent jobs with a recognized job title 94.01% 84.10% 92.74%
Number of salaries quoted 3,500 1,809 3,011
10th Percentile £26,250 £26,000 £27,500
25th Percentile £32,750 £35,000 £36,250
Median annual salary (50th Percentile) £48,743 £52,500 £50,000
Median % change year-on-year -7.16% +5.00% -
75th Percentile £64,756 £67,500 £65,000
90th Percentile £77,500 £78,750 £78,750
England median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - +9.09%

1st Line Support
Job Vacancy Trend in the East of England

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for 1st Line Support in the East of England

1st Line Support
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing 1st Line Support in the East of England.

Salary trend for 1st Line Support in the East of England

1st Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the East of England region over the 6 months to 26 July 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Suffolk +1 11 £24,000 +1.05% 1
Cambridgeshire +1 9 £24,000 +9.09% 1
Hertfordshire -6 6 £26,750 +15.05% 2
Norfolk -23 5 £23,000 -
Essex +7 3 £23,500 -10.48% 1
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the East of England

For the 6 months to 26 July 2024, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring 1st Line Support in the job title.

1 15 (44.12%) Social Skills
2 14 (41.18%) Customer Service
3 12 (35.29%) Active Directory
3 12 (35.29%) Microsoft 365
4 10 (29.41%) Windows
5 8 (23.53%) Windows 10
6 6 (17.65%) SharePoint
6 6 (17.65%) Microsoft Exchange
6 6 (17.65%) Microsoft
7 5 (14.71%) ITSM
7 5 (14.71%) Microsoft Office
8 4 (11.76%) Time Management
9 3 (8.82%) Problem-Solving
9 3 (8.82%) Health Technology
9 3 (8.82%) Customer Experience
9 3 (8.82%) NHS
9 3 (8.82%) ITIL
9 3 (8.82%) SLA
9 3 (8.82%) Games
9 3 (8.82%) VMware
9 3 (8.82%) VMware Infrastructure
9 3 (8.82%) Apple iOS
9 3 (8.82%) Hyper-V
9 3 (8.82%) Resource Allocation
10 2 (5.88%) ITIL Foundation Certificate
10 2 (5.88%) Break/Fix
10 2 (5.88%) Security Operations
10 2 (5.88%) Content Management
10 2 (5.88%) Incident Management
10 2 (5.88%) A+ Certification

1st Line Support Skill Set
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (17.65%) Microsoft Exchange
1 6 (17.65%) SharePoint
Applications
1 5 (14.71%) Microsoft Office
Cloud Services
1 12 (35.29%) Microsoft 365
2 1 (2.94%) Azure
2 1 (2.94%) Entra ID
Communications & Networking
1 2 (5.88%) Wi-Fi
1 2 (5.88%) Wireless
2 1 (2.94%) Firewall
2 1 (2.94%) LAN
2 1 (2.94%) Network Security
2 1 (2.94%) Remote Desktop
2 1 (2.94%) WAN
General
1 15 (44.12%) Social Skills
2 3 (8.82%) Games
2 3 (8.82%) Health Technology
3 2 (5.88%) Inclusion and Diversity
4 1 (2.94%) Advertising
4 1 (2.94%) Legal
Miscellaneous
1 3 (8.82%) NHS
2 2 (5.88%) Management Information System
3 1 (2.94%) Driving Licence
3 1 (2.94%) iPad
3 1 (2.94%) Self-Motivation
Operating Systems
1 10 (29.41%) Windows
2 8 (23.53%) Windows 10
3 3 (8.82%) Apple iOS
4 1 (2.94%) Windows Server
Processes & Methodologies
1 14 (41.18%) Customer Service
2 5 (14.71%) ITSM
3 4 (11.76%) Time Management
4 3 (8.82%) Customer Experience
4 3 (8.82%) ITIL
4 3 (8.82%) Problem-Solving
4 3 (8.82%) Resource Allocation
5 2 (5.88%) Break/Fix
5 2 (5.88%) Configuration Management
5 2 (5.88%) Content Management
5 2 (5.88%) Incident Management
5 2 (5.88%) Security Operations
5 2 (5.88%) Service Management
5 2 (5.88%) Stakeholder Management
6 1 (2.94%) Change Management
6 1 (2.94%) Collaborative Working
6 1 (2.94%) Customer-Centricity
6 1 (2.94%) Data Entry
6 1 (2.94%) Mentoring
Qualifications
1 2 (5.88%) A+ Certification
1 2 (5.88%) ITIL Foundation Certificate
2 1 (2.94%) Degree
Quality Assurance & Compliance
1 3 (8.82%) SLA
System Software
1 12 (35.29%) Active Directory
2 3 (8.82%) Hyper-V
2 3 (8.82%) VMware Infrastructure
Vendors
1 6 (17.65%) Microsoft
2 3 (8.82%) VMware
3 1 (2.94%) Citrix
3 1 (2.94%) ServiceNow