The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 3 months to 22 June 2017 with a comparison to the same period in the previous 2 years.

Customer Engagement
England / East of England
3 months to
22 Jun 2017
Same period 2016 Same period 2015
Rank 234 257 278
Rank change year-on-year +23 +21  
Permanent jobs citing Customer Engagement 28 5 21
As % of all permanent IT jobs advertised in the East of England 0.45% 0.073% 0.26%
As % of the Processes & Methodologies category 0.51% 0.083% 0.30%
Number of salaries quoted 10 1 18
Median salary £52,500 £55,000 £40,000
Median salary % change year-on-year -4.54% +37.50%  
90% offered a salary of more than £45,000 £55,000 £20,000
10% offered a salary of more than £70,000 £55,000 £100,000
UK excluding London median salary £52,500 £50,000 £50,000
% change year-on-year +5.00% -  

Customer Engagement is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process and methodology skills.

Process & Methodology Skills
East of England
Permanent job vacancies with a requirement for process and methodology skills 5456 6012 7057
As % of all permanent IT job vacancies advertised in the East of England 88.21% 87.75% 86.25%
Number of salaries quoted 4394 5035 5794
Median salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.55%  
90% offered a salary of more than £32,500 £31,500 £30,000
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year - +2.27%  

Customer Engagement
Job Vacancy Trend in the East of England

The job posting trend of jobs advertised in the East of England citing Customer Engagement as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Customer Engagement in the East of England

Customer Engagement
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in the East of England.

Salary trend for Customer Engagement in the East of England

Customer Engagement
Salary Histogram in the East of England

The salary distribution of IT jobs citing Customer Engagement in the East of England over the 3 months to 22 June 2017.

Salary histogram for Customer Engagement in the East of England

Customer Engagement
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the East of England region over the 3 months to 22 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +11 14 £70,000 +27.27% 7
Cambridgeshire - 12 £52,500 -
Essex - 2 £60,000 -
Customer Engagement
England

For the 6 months to 22 June 2017, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region with a requirement for Customer Engagement.

1 26 (45.61%) Cisco
2 25 (43.86%) Presales
3 24 (42.11%) Microsoft
3 24 (42.11%) ITIL
4 22 (38.60%) Degree
5 20 (35.09%) Service Delivery
6 19 (33.33%) Juniper
6 19 (33.33%) HP
7 15 (26.32%) Marketing
8 14 (24.56%) Blog
8 14 (24.56%) Wireless Security
8 14 (24.56%) Wireless
8 14 (24.56%) WAN
8 14 (24.56%) LAN
8 14 (24.56%) Aruba
9 13 (22.81%) PRINCE2
9 13 (22.81%) Finance
9 13 (22.81%) Software Engineering
9 13 (22.81%) Business Development
10 12 (21.05%) Management Information System
10 12 (21.05%) SQL Server
10 12 (21.05%) Project Management
11 11 (19.30%) Service Management
12 10 (17.54%) Citrix
12 10 (17.54%) CRM
12 10 (17.54%) Information Security
12 10 (17.54%) Analytical Skills
13 9 (15.79%) Line Management
13 9 (15.79%) ITIL V3
13 9 (15.79%) Continuous Improvement

Customer Engagement
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (14.04%) Skype for Business
2 5 (8.77%) ArcGIS
3 4 (7.02%) Apache Spark
4 1 (1.75%) Confluence
4 1 (1.75%) IBM Notes
4 1 (1.75%) MS Exchange
Applications
1 4 (7.02%) Microsoft Excel
Cloud Services
1 6 (10.53%) Office 365
2 5 (8.77%) Amazon AWS
2 5 (8.77%) Amazon EC2
2 5 (8.77%) IaaS
2 5 (8.77%) Microsoft Azure
2 5 (8.77%) PaaS
3 2 (3.51%) SaaS
4 1 (1.75%) Mimecast
Communications & Networking
1 14 (24.56%) LAN
1 14 (24.56%) WAN
1 14 (24.56%) Wireless
1 14 (24.56%) Wireless Security
2 8 (14.04%) Skype
3 7 (12.28%) Unified Communications
4 5 (8.77%) VoIP
5 4 (7.02%) LDAP
Database & Business Intelligence
1 12 (21.05%) SQL Server
2 5 (8.77%) DB2
2 5 (8.77%) Geospatial Data
2 5 (8.77%) GIS
2 5 (8.77%) MySQL
3 4 (7.02%) Amazon DynamoDB
3 4 (7.02%) Hadoop
3 4 (7.02%) MongoDB
3 4 (7.02%) NoSQL
3 4 (7.02%) PostgreSQL
3 4 (7.02%) RDBMS
3 4 (7.02%) Relational Database
Development Applications
1 2 (3.51%) NUnit
2 1 (1.75%) JIRA
2 1 (1.75%) SpecFlow
General
1 15 (26.32%) Marketing
2 13 (22.81%) Finance
3 9 (15.79%) Retail
4 5 (8.77%) Publishing
5 4 (7.02%) Telecoms
6 1 (1.75%) Law
6 1 (1.75%) Legal
Job Titles
1 20 (35.09%) Consultant
2 16 (28.07%) Presales Consultant
3 14 (24.56%) Cisco Consultant
3 14 (24.56%) Cisco Network Consultant
3 14 (24.56%) Cisco Presales Consultant
3 14 (24.56%) Cisco Wireless Consultant
3 14 (24.56%) Network Consultant
3 14 (24.56%) Wireless Network Consultant
4 11 (19.30%) Project Manager
5 9 (15.79%) IT Manager
5 9 (15.79%) IT Project Manager
6 5 (8.77%) Architect
6 5 (8.77%) IT Engineer
6 5 (8.77%) IT Services Manager
6 5 (8.77%) IT Support Engineer
6 5 (8.77%) Professional Services Project Manager
6 5 (8.77%) Senior IT Engineer
6 5 (8.77%) Senior Support Engineer
6 5 (8.77%) Solutions Architect
6 5 (8.77%) Support Engineer
Libraries, Frameworks & Software Standards
1 7 (12.28%) .NET
1 7 (12.28%) CSS
1 7 (12.28%) HTML
2 4 (7.02%) OAuth
2 4 (7.02%) SAML
3 3 (5.26%) AngularJS
3 3 (5.26%) ASP.NET
3 3 (5.26%) ASP.NET MVC
4 2 (3.51%) .NET Framework
4 2 (3.51%) Angular 2
4 2 (3.51%) Entity Framework
4 2 (3.51%) MSMQ
4 2 (3.51%) RabbitMQ
5 1 (1.75%) jQuery
Miscellaneous
1 14 (24.56%) Blog
2 12 (21.05%) Management Information System
3 10 (17.54%) Analytical Skills
4 9 (15.79%) Computer Science
5 5 (8.77%) CMDB
5 5 (8.77%) Data Centre
6 2 (3.51%) Enterprise Software
6 2 (3.51%) Greenfield Project
7 1 (1.75%) Mobile App
Operating Systems
1 5 (8.77%) Linux
1 5 (8.77%) Windows
1 5 (8.77%) Windows Server
Processes & Methodologies
1 25 (43.86%) Presales
2 24 (42.11%) ITIL
3 20 (35.09%) Service Delivery
4 13 (22.81%) Business Development
4 13 (22.81%) PRINCE2
4 13 (22.81%) Software Engineering
5 12 (21.05%) Project Management
6 11 (19.30%) Service Management
7 10 (17.54%) CRM
7 10 (17.54%) Information Security
8 9 (15.79%) Continuous Improvement
8 9 (15.79%) ITIL V3
8 9 (15.79%) Line Management
9 6 (10.53%) Migration
10 5 (8.77%) Identity Management
10 5 (8.77%) IT Governance
10 5 (8.77%) Requirements Analysis
10 5 (8.77%) Technical Architecture
10 5 (8.77%) TOGAF
10 5 (8.77%) Zachman Framework
Programming Languages
1 7 (12.28%) JavaScript
2 5 (8.77%) SQL
3 4 (7.02%) Java
4 2 (3.51%) C#
5 1 (1.75%) PowerShell
Qualifications
1 22 (38.60%) Degree
2 6 (10.53%) ITIL Certification
2 6 (10.53%) PMI Certification
2 6 (10.53%) PMP
3 5 (8.77%) Computer Science Degree
3 5 (8.77%) ISEB
4 3 (5.26%) SC Cleared
4 3 (5.26%) Security Cleared
5 1 (1.75%) MCITP
5 1 (1.75%) MCSE
5 1 (1.75%) Microsoft Certification
5 1 (1.75%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 5 (8.77%) ISO/IEC 27001
2 4 (7.02%) HMG Security Policy Framework
2 4 (7.02%) ISO/IEC 20000
2 4 (7.02%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
2 4 (7.02%) PCI DSS
3 2 (3.51%) SLA
System Software
1 5 (8.77%) Virtual Machines
1 5 (8.77%) VMware Infrastructure
1 5 (8.77%) XenApp
1 5 (8.77%) XenDesktop
2 1 (1.75%) Active Directory
Systems Management
1 7 (12.28%) Cisco CUCM
1 7 (12.28%) Cisco UCCX
2 6 (10.53%) AirWatch
3 5 (8.77%) SCCM
3 5 (8.77%) SCVMM
4 1 (1.75%) Microsoft Intune
Vendors
1 26 (45.61%) Cisco
2 24 (42.11%) Microsoft
3 19 (33.33%) HP
3 19 (33.33%) Juniper
4 14 (24.56%) Aruba
5 10 (17.54%) Citrix
6 9 (15.79%) Oracle
7 5 (8.77%) BMC
7 5 (8.77%) CheckPoint
7 5 (8.77%) EMC
7 5 (8.77%) IBM
7 5 (8.77%) NetApp
7 5 (8.77%) VMware
8 1 (1.75%) ESRI
8 1 (1.75%) Lotus
8 1 (1.75%) Veritas
Hemel Hempstead, Hertfordshire
Polar Recruitment
Salary: £70000 - £80000 per annum + + Benefits
Posted: 3 hours ago
Watford, Hertfordshire
Verticality Ltd
Salary: £50000 - £65000 per annum, Benefits 5k Car, 25k OTE, Training, Bonus
Posted: 2 days ago
Hemel Hempstead, Hertfordshire
Stafford-Sharp Associates
Salary: From £25,000 to £55,000 per annum
Posted: 3 days ago
Hatfield, Hertfordshire
Hays Talent Solutions
Salary: £65000.00 - £75000.00 per annum + Benefits
Posted: 12 days ago
Hatfield
Computacenter
Posted: 13 days ago
Welwyn Garden City, Hertfordshire
Tesco
Posted: 13 days ago
Hemel Hempstead
Bluetown Online LTD
Salary: £25000 - £35000 per annum
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