Period
to 23 May 2018

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 23 May 2018 with a comparison to the same period in the previous 2 years.

Customer Engagement
England > East of England
6 months to
23 May 2018
Same period 2017 Same period 2016
Rank 336 293 354
Rank change year-on-year -43 +61 -4
Permanent jobs citing Customer Engagement 31 62 29
As % of all permanent IT jobs advertised in the East of England 0.25% 0.51% 0.20%
As % of the Processes & Methodologies category 0.28% 0.57% 0.23%
Number of salaries quoted 17 41 21
East of England median annual salary £50,000 £52,500 £45,000
Median salary % change year-on-year -4.76% +16.67% -18.18%
10th Percentile £29,000 £27,500 £31,250
90th Percentile £63,750 £85,000 £52,500
England median annual salary £55,000 £55,000 £52,500
% change year-on-year - +4.76% -4.55%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Permanent vacancies with a requirement for process or methodology skills 11,021 10,848 12,798
As % of all permanent IT jobs advertised in the East of England 89.12% 89.34% 89.65%
Number of salaries quoted 8,430 8,752 10,368
East of England median annual salary £50,000 £45,000 £45,000
Median salary % change year-on-year +11.11% - +2.27%
10th Percentile £27,500 £26,750 £26,250
90th Percentile £71,750 £67,500 £67,500
England median annual salary £50,000 £50,000 £48,000
% change year-on-year - +4.17% +1.05%

Customer Engagement
Job Vacancy Trend in the East of England

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Customer Engagement in the East of England

Customer Engagement
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in the East of England.

Salary trend for Customer Engagement in the East of England

Customer Engagement
Salary Histogram in the East of England

The salary distribution of IT jobs citing Customer Engagement in the East of England over the 6 months to 23 May 2018.

Salary histogram for Customer Engagement in the East of England

Customer Engagement
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the East of England region over the 6 months to 23 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -16 13 £62,500 +25.00% 2
Cambridgeshire -52 11 £50,000 -4.76% 1
Bedfordshire +18 3 £42,500 -29.17% 1
Essex +23 2 - -
Suffolk - 2 £50,000 -
Customer Engagement
England

For the 6 months to 23 May 2018, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for Customer Engagement.

1 11 (35.48%) Marketing
2 10 (32.26%) Finance
3 6 (19.35%) User Experience
4 5 (16.13%) Stakeholder Management
4 5 (16.13%) Process Management
4 5 (16.13%) C
4 5 (16.13%) C#
4 5 (16.13%) Microsoft
4 5 (16.13%) Project Management
4 5 (16.13%) Degree
4 5 (16.13%) Product Marketing
4 5 (16.13%) Retail
4 5 (16.13%) FMCG
5 4 (12.90%) Analytics
5 4 (12.90%) Performance Metrics
5 4 (12.90%) Web Analytics
5 4 (12.90%) Microsoft Excel
5 4 (12.90%) Publishing
5 4 (12.90%) SEO
5 4 (12.90%) Workflow
5 4 (12.90%) Presales
6 3 (9.68%) Computer Science Degree
6 3 (9.68%) Customer Requirements
6 3 (9.68%) Wireless
6 3 (9.68%) CRM
6 3 (9.68%) MS Visio
6 3 (9.68%) LAN
6 3 (9.68%) Microsoft Office
6 3 (9.68%) CSS
6 3 (9.68%) HTML

Customer Engagement
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 4 (12.90%) Microsoft Excel
2 3 (9.68%) Microsoft Office
2 3 (9.68%) MS Visio
3 2 (6.45%) Microsoft Project
Business Applications
1 1 (3.23%) Dynamics AX
1 1 (3.23%) Dynamics CRM
Cloud Services
1 1 (3.23%) Dynamics 365
Communications & Networking
1 3 (9.68%) LAN
1 3 (9.68%) Wireless
1 3 (9.68%) WLAN
2 2 (6.45%) DHCP
2 2 (6.45%) Firewall
2 2 (6.45%) Internet
2 2 (6.45%) MPLS
2 2 (6.45%) OSPF
2 2 (6.45%) Unified Communications
2 2 (6.45%) VoIP
2 2 (6.45%) VPN
2 2 (6.45%) WAN
3 1 (3.23%) Broadband
3 1 (3.23%) Skype
3 1 (3.23%) Wi-Fi
General
1 11 (35.48%) Marketing
2 10 (32.26%) Finance
3 5 (16.13%) Retail
4 4 (12.90%) Publishing
5 1 (3.23%) Electronics
5 1 (3.23%) Manufacturing
Job Titles
1 5 (16.13%) Commercial Development Manager
1 5 (16.13%) Commercial Manager
1 5 (16.13%) Consultant
1 5 (16.13%) Development Manager
2 4 (12.90%) Content Coordinator
2 4 (12.90%) Coordinator
2 4 (12.90%) Project Manager
2 4 (12.90%) Technical Consultant
3 3 (9.68%) .NET Development Team Leader
3 3 (9.68%) .NET Team Leader
3 3 (9.68%) Development Team Leader
3 3 (9.68%) Graduate
3 3 (9.68%) Graduate Consultant
3 3 (9.68%) Graduate Technical Consultant
3 3 (9.68%) Team Leader
4 2 (6.45%) Cloud Infrastructure Manager
4 2 (6.45%) Network Infrastructure Manager
4 2 (6.45%) Product Business Analyst
4 2 (6.45%) Product Owner
4 2 (6.45%) Software Implementation Manager
Libraries, Frameworks & Software Standards
1 3 (9.68%) .NET
1 3 (9.68%) CSS
1 3 (9.68%) HTML
Miscellaneous
1 6 (19.35%) User Experience
2 5 (16.13%) FMCG
3 3 (9.68%) Computer Science
4 2 (6.45%) Analytical Skills
4 2 (6.45%) Enterprise Software
4 2 (6.45%) Mobile App
5 1 (3.23%) Data Centre
5 1 (3.23%) Driving Licence
5 1 (3.23%) Smart Home
Operating Systems
1 2 (6.45%) Android
1 2 (6.45%) Apple iOS
1 2 (6.45%) Windows
Processes & Methodologies
1 5 (16.13%) Process Management
1 5 (16.13%) Product Marketing
1 5 (16.13%) Project Management
1 5 (16.13%) Stakeholder Management
2 4 (12.90%) Analytics
2 4 (12.90%) Performance Metrics
2 4 (12.90%) Presales
2 4 (12.90%) SEO
2 4 (12.90%) Web Analytics
2 4 (12.90%) Workflow
3 3 (9.68%) Agile Software Development
3 3 (9.68%) CRM
3 3 (9.68%) Customer Requirements
3 3 (9.68%) Information Management
3 3 (9.68%) Mathematics
3 3 (9.68%) Mobile Development
3 3 (9.68%) Product Management
3 3 (9.68%) Software Engineering
4 2 (6.45%) B2C
4 2 (6.45%) ITIL
Programming Languages
1 5 (16.13%) C
1 5 (16.13%) C#
2 3 (9.68%) SQL
2 3 (9.68%) T-SQL
2 3 (9.68%) TypeScript
3 1 (3.23%) C++
Qualifications
1 5 (16.13%) Degree
2 3 (9.68%) Computer Science Degree
3 2 (6.45%) CCNA
3 2 (6.45%) CCNP
3 2 (6.45%) Cisco Certification
3 2 (6.45%) PRINCE2 Certification
4 1 (3.23%) HND
Quality Assurance & Compliance
1 3 (9.68%) SLA
2 2 (6.45%) PMO
Vendors
1 5 (16.13%) Microsoft
2 2 (6.45%) Cisco
2 2 (6.45%) Xamarin
3 1 (3.23%) Apple
3 1 (3.23%) Aruba
3 1 (3.23%) JD Edwards
3 1 (3.23%) Palo Alto