Period
to 22 January 2019

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 22 January 2019 with a comparison to the same period in the previous 2 years.

Customer Engagement
England > East of England
6 months to
22 Jan 2019
Same period 2018 Same period 2017
Rank 287 329 312
Rank change year-on-year +42 -17 +35
Permanent jobs citing Customer Engagement 32 22 51
As % of all permanent IT jobs advertised in the East of England 0.34% 0.18% 0.41%
As % of the Processes & Methodologies category 0.38% 0.20% 0.46%
Number of salaries quoted 13 17 35
East of England median annual salary £48,500 £50,000 £49,000
Median salary % change year-on-year -3.00% +2.04% +3.70%
10th Percentile £22,300 £41,250 £20,700
90th Percentile £74,250 £63,750 £85,000
England median annual salary £60,377 £55,000 £55,000
% change year-on-year +9.78% - +10.00%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Permanent vacancies with a requirement for process or methodology skills 8,513 10,860 11,203
As % of all permanent IT jobs advertised in the East of England 89.90% 90.90% 90.99%
Number of salaries quoted 6,336 8,835 9,190
East of England median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £26,250 £27,500 £27,000
90th Percentile £72,500 £70,000 £70,000
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Customer Engagement
Job Vacancy Trend in the East of England

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Customer Engagement in the East of England

Customer Engagement
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in the East of England.

Salary trend for Customer Engagement in the East of England

Customer Engagement
Salary Histogram in the East of England

The salary distribution of IT jobs citing Customer Engagement in the East of England over the 6 months to 22 January 2019.

Salary histogram for Customer Engagement in the East of England

Customer Engagement
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the East of England region over the 6 months to 22 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex +36 14 £45,000 - 2
Hertfordshire +25 11 £45,000 -28.00% 8
Cambridgeshire +31 5 - - 2
Suffolk +3 1 £48,500 -3.00%
Bedfordshire -11 1 £62,500 +47.06% 1
Customer Engagement
England

For the 6 months to 22 January 2019, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for Customer Engagement.

1 19 (59.38%) ITIL
2 18 (56.25%) Service Management
2 18 (56.25%) Change Management
3 15 (46.88%) Microsoft
3 15 (46.88%) Agile Software Development
4 14 (43.75%) Asset Management
4 14 (43.75%) Puppet
4 14 (43.75%) Citrix
4 14 (43.75%) Windows
4 14 (43.75%) Active Directory
4 14 (43.75%) Risk Management
4 14 (43.75%) SLA
5 13 (40.63%) Management Information System
5 13 (40.63%) VMware
5 13 (40.63%) Microsoft App-V
5 13 (40.63%) HP
5 13 (40.63%) ITIL Certification
5 13 (40.63%) Six Sigma
5 13 (40.63%) DNS
5 13 (40.63%) Microsoft Project
5 13 (40.63%) 3PAR
5 13 (40.63%) VMware ESXi
5 13 (40.63%) Fibre Channel
5 13 (40.63%) vSphere
5 13 (40.63%) Vulnerability Management
5 13 (40.63%) Windows Server 2012
5 13 (40.63%) Opscode Chef
5 13 (40.63%) VMware Certified Professional (VCP)
5 13 (40.63%) Brocade
5 13 (40.63%) SCCM

Customer Engagement
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (3.13%) CMS
1 1 (3.13%) SharePoint Server
Applications
1 13 (40.63%) Microsoft Project
2 2 (6.25%) Microsoft Office
3 1 (3.13%) Photoshop
Business Applications
1 1 (3.13%) Dynamics CRM
Cloud Services
1 3 (9.38%) Microsoft Azure
2 1 (3.13%) Amazon AWS
2 1 (3.13%) Dynamics 365
2 1 (3.13%) Office 365
2 1 (3.13%) PaaS
Communications & Networking
1 13 (40.63%) DNS
1 13 (40.63%) Fibre Channel
2 1 (3.13%) LAN
2 1 (3.13%) WAN
Database & Business Intelligence
1 2 (6.25%) SQL Server
2 1 (3.13%) MySQL
2 1 (3.13%) SQL Server Reporting Services
Development Applications
1 1 (3.13%) Visual Studio Team System
General
1 8 (25.00%) Electronics
2 6 (18.75%) Finance
3 2 (6.25%) Marketing
4 1 (3.13%) Games
Job Titles
1 7 (21.88%) Data Centre Engineer
2 6 (18.75%) Infrastructure Engineer
3 5 (15.63%) Change Manager
4 3 (9.38%) Senior Infrastructure Engineer
5 2 (6.25%) 1st Line Support
5 2 (6.25%) 1st Line Support Analyst
5 2 (6.25%) Analyst
5 2 (6.25%) Client Relationship Manager
5 2 (6.25%) Developer
5 2 (6.25%) Relationships Manager
5 2 (6.25%) Support Analyst
6 1 (3.13%) C# ASP.NET Developer
6 1 (3.13%) Cloud Consultant
6 1 (3.13%) CRM Developer
6 1 (3.13%) DevOps Engineer
6 1 (3.13%) Dynamics CRM Developer
6 1 (3.13%) JavaScript Developer
6 1 (3.13%) Linux Engineer
6 1 (3.13%) Marketing Assistant
6 1 (3.13%) Test Leader
Libraries, Frameworks & Software Standards
1 3 (9.38%) .NET
2 2 (6.25%) ASP.NET
3 1 (3.13%) Ajax
3 1 (3.13%) ASP.NET Web API
3 1 (3.13%) CSS
3 1 (3.13%) HTML
3 1 (3.13%) jQuery
Miscellaneous
1 13 (40.63%) Data Centre
1 13 (40.63%) Management Information System
2 2 (6.25%) Social Media
2 2 (6.25%) User Experience
3 1 (3.13%) Analytical Skills
3 1 (3.13%) Driving Licence
Operating Systems
1 14 (43.75%) Windows
2 13 (40.63%) Windows Server
2 13 (40.63%) Windows Server 2008
2 13 (40.63%) Windows Server 2012
3 1 (3.13%) Android
3 1 (3.13%) Apple iOS
3 1 (3.13%) Linux
Processes & Methodologies
1 19 (59.38%) ITIL
2 18 (56.25%) Change Management
2 18 (56.25%) Service Management
3 15 (46.88%) Agile Software Development
4 14 (43.75%) Asset Management
4 14 (43.75%) Risk Management
5 13 (40.63%) Six Sigma
5 13 (40.63%) Technical Leadership
5 13 (40.63%) Vulnerability Management
6 11 (34.38%) Continuous Improvement
7 8 (25.00%) Cybersecurity
7 8 (25.00%) Line Management
8 6 (18.75%) Infrastructure Engineering
9 5 (15.63%) Release Management
9 5 (15.63%) Service Design
10 2 (6.25%) DevOps
10 2 (6.25%) Incident Management
10 2 (6.25%) Migration
10 2 (6.25%) Problem-Solving
10 2 (6.25%) Product Management
Programming Languages
1 5 (15.63%) C
2 3 (9.38%) SQL
3 2 (6.25%) JavaScript
3 2 (6.25%) PowerShell
4 1 (3.13%) Bash Shell
4 1 (3.13%) C#
4 1 (3.13%) PHP
4 1 (3.13%) Ruby
Qualifications
1 13 (40.63%) ITIL Certification
1 13 (40.63%) VMware Certified Professional (VCP)
2 6 (18.75%) Degree
3 1 (3.13%) (ISC)2 CCSP
3 1 (3.13%) AWS Certification
3 1 (3.13%) Cisco Certification
3 1 (3.13%) CISSP
3 1 (3.13%) ISEB
3 1 (3.13%) MCSA
3 1 (3.13%) MCSE
3 1 (3.13%) Microsoft Certification
Quality Assurance & Compliance
1 14 (43.75%) SLA
2 1 (3.13%) ISO 20022
2 1 (3.13%) QA
System Software
1 14 (43.75%) Active Directory
2 13 (40.63%) BitLocker
2 13 (40.63%) Microsoft App-V
2 13 (40.63%) VMware ESXi
2 13 (40.63%) VMware Infrastructure
2 13 (40.63%) vSphere
2 13 (40.63%) XenDesktop
Systems Management
1 14 (43.75%) Puppet
2 13 (40.63%) Opscode Chef
2 13 (40.63%) PowerCLI
2 13 (40.63%) SCCM
2 13 (40.63%) SCOM
Vendors
1 15 (46.88%) Microsoft
2 14 (43.75%) Citrix
3 13 (40.63%) 3PAR
3 13 (40.63%) Brocade
3 13 (40.63%) HP
3 13 (40.63%) VMware
4 1 (3.13%) Adobe
4 1 (3.13%) Google