The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 3 months to 27 March 2017 with a comparison to the same period in the previous 2 years.

Customer Engagement
England / East of England
3 months to
27 Mar 2017
Same period 2016 Same period 2015
Rank 216 256 242
Rank change year-on-year +40 -14  
Permanent jobs citing Customer Engagement 30 18 28
As % of all permanent IT jobs advertised in the East of England 0.49% 0.24% 0.37%
As % of the Processes & Methodologies category 0.56% 0.28% 0.44%
Number of salaries quoted 22 14 18
Median salary £52,500 £45,000 £47,500
Median salary % change year-on-year +16.66% -5.26%  
90% offered a salary of more than £47,050 £29,700 £24,000
10% offered a salary of more than £59,900 £50,000 £64,750
UK excluding London median salary £52,000 £50,000 £55,000
% change year-on-year +4.00% -9.09%  

Customer Engagement is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process and methodology skills.

Process & Methodology Skills
East of England
Permanent job vacancies with a requirement for process and methodology skills 5331 6473 6422
As % of all permanent IT job vacancies advertised in the East of England 87.25% 87.88% 84.43%
Number of salaries quoted 4231 5117 5121
Median salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.55%  
90% offered a salary of more than £32,159 £30,500 £30,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

Customer Engagement
Job Vacancy Trend in the East of England

The job posting trend of jobs advertised in the East of England citing Customer Engagement as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Customer Engagement in the East of England

Customer Engagement
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in the East of England.

Salary trend for Customer Engagement in the East of England

Customer Engagement
Salary Histogram in the East of England

The salary distribution of IT jobs citing Customer Engagement in the East of England over the 3 months to 27 March 2017.

Salary histogram for Customer Engagement in the East of England

Customer Engagement
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the East of England region over the 3 months to 27 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +19 18 £52,500 +5.00% 2
Hertfordshire +23 9 £52,500 +16.66%
Bedfordshire +19 2 £60,000 +57.89% 1
Essex - 1 - -
Customer Engagement
England

Customer Engagement
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 27 March 2017, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region with a requirement for Customer Engagement.

1 28 (45.90%) Cisco
2 26 (42.62%) Degree
3 25 (40.98%) Presales
4 21 (34.43%) HP
4 21 (34.43%) Juniper
5 20 (32.79%) Project Management
5 20 (32.79%) Service Delivery
5 20 (32.79%) ITIL
6 19 (31.15%) Software Engineering
7 18 (29.51%) IT Strategy
8 17 (27.87%) Line Management
8 17 (27.87%) SQL Server
8 17 (27.87%) Microsoft
8 17 (27.87%) CRM
8 17 (27.87%) Business Development
8 17 (27.87%) Retail
9 16 (26.23%) Computer Science
9 16 (26.23%) Oracle
10 14 (22.95%) SQL
10 14 (22.95%) Citrix
10 14 (22.95%) MS Excel
10 14 (22.95%) Finance
11 13 (21.31%) Service Management
11 13 (21.31%) PMP
11 13 (21.31%) PMI Certification
11 13 (21.31%) PRINCE2
12 12 (19.67%) MySQL
12 12 (19.67%) DB2
12 12 (19.67%) IBM
12 12 (19.67%) EMC

Customer Engagement
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (13.11%) Skype for Business
2 5 (8.20%) ArcGIS
3 4 (6.56%) Apache Spark
4 1 (1.64%) IBM Notes
4 1 (1.64%) MS Exchange
Applications
1 14 (22.95%) MS Excel
2 2 (3.28%) MS PowerPoint
3 1 (1.64%) MS Office
Business Applications
1 1 (1.64%) SAP Oil and Gas
Cloud Services
1 12 (19.67%) Amazon AWS
1 12 (19.67%) Amazon EC2
1 12 (19.67%) IaaS
1 12 (19.67%) Microsoft Azure
1 12 (19.67%) PaaS
2 3 (4.92%) Office 365
3 1 (1.64%) Mimecast
Communications & Networking
1 9 (14.75%) LAN
1 9 (14.75%) WAN
1 9 (14.75%) Wireless
1 9 (14.75%) Wireless Security
2 8 (13.11%) Skype
2 8 (13.11%) Unified Communications
3 4 (6.56%) LDAP
4 2 (3.28%) VoIP
Database & Business Intelligence
1 17 (27.87%) SQL Server
2 12 (19.67%) DB2
2 12 (19.67%) MySQL
3 5 (8.20%) Geospatial Data
3 5 (8.20%) GIS
4 4 (6.56%) Amazon DynamoDB
4 4 (6.56%) Hadoop
4 4 (6.56%) MongoDB
4 4 (6.56%) NoSQL
4 4 (6.56%) PostgreSQL
4 4 (6.56%) RDBMS
4 4 (6.56%) Relational Database
Development Applications
1 1 (1.64%) SpecFlow
General
1 17 (27.87%) Retail
2 14 (22.95%) Finance
3 12 (19.67%) Marketing
3 12 (19.67%) Publishing
4 6 (9.84%) Billing
5 5 (8.20%) Telecoms
6 1 (1.64%) Back Office
6 1 (1.64%) Banking
6 1 (1.64%) Electronics
6 1 (1.64%) Law
6 1 (1.64%) Legal
6 1 (1.64%) Manufacturing
6 1 (1.64%) Retail Banking
Job Titles
1 18 (29.51%) Architect
2 13 (21.31%) Consultant
3 12 (19.67%) Solutions Architect
4 9 (14.75%) Cisco Consultant
4 9 (14.75%) Cisco Network Consultant
4 9 (14.75%) Cisco Presales Consultant
4 9 (14.75%) Cisco Wireless Consultant
4 9 (14.75%) Network Consultant
4 9 (14.75%) Presales Consultant
4 9 (14.75%) Wireless Network Consultant
5 8 (13.11%) Project Manager
6 7 (11.48%) Analyst
6 7 (11.48%) IT Manager
6 7 (11.48%) IT Project Manager
6 7 (11.48%) IT Services Manager
6 7 (11.48%) Professional Services Manager
6 7 (11.48%) Professional Services Project Manager
7 6 (9.84%) Chief Architect
8 5 (8.20%) Procurement Analyst
8 5 (8.20%) Unified Communications Engineer
Libraries, Frameworks & Software Standards
1 5 (8.20%) .NET
1 5 (8.20%) CSS
1 5 (8.20%) HTML
2 4 (6.56%) OAuth
2 4 (6.56%) SAML
3 1 (1.64%) AngularJS
3 1 (1.64%) ASP.NET
3 1 (1.64%) ASP.NET MVC
3 1 (1.64%) jQuery
Miscellaneous
1 16 (26.23%) Computer Science
2 12 (19.67%) CMDB
2 12 (19.67%) Data Centre
2 12 (19.67%) Management Information System
3 9 (14.75%) Blog
4 8 (13.11%) Analytical Skills
5 1 (1.64%) Enterprise Software
5 1 (1.64%) EPoS
5 1 (1.64%) IVR
5 1 (1.64%) Mobile App
Operating Systems
1 2 (3.28%) Linux
1 2 (3.28%) Windows
1 2 (3.28%) Windows Server
Processes & Methodologies
1 25 (40.98%) Presales
2 20 (32.79%) ITIL
2 20 (32.79%) Project Management
2 20 (32.79%) Service Delivery
3 19 (31.15%) Software Engineering
4 18 (29.51%) IT Strategy
5 17 (27.87%) Business Development
5 17 (27.87%) CRM
5 17 (27.87%) Line Management
6 13 (21.31%) PRINCE2
6 13 (21.31%) Service Management
7 12 (19.67%) Capacity Planning
7 12 (19.67%) Continuous Improvement
7 12 (19.67%) Gantt Chart
7 12 (19.67%) IT Governance
7 12 (19.67%) ITIL V3
7 12 (19.67%) Requirements Analysis
7 12 (19.67%) Technical Architecture
7 12 (19.67%) TOGAF
7 12 (19.67%) Zachman Framework
Programming Languages
1 14 (22.95%) SQL
2 5 (8.20%) Java
2 5 (8.20%) JavaScript
3 1 (1.64%) PowerShell
Qualifications
1 26 (42.62%) Degree
2 13 (21.31%) PMI Certification
2 13 (21.31%) PMP
3 12 (19.67%) ISEB
4 2 (3.28%) HNC
5 1 (1.64%) ITIL Certification
5 1 (1.64%) MCITP
5 1 (1.64%) MCSE
5 1 (1.64%) Microsoft Certification
5 1 (1.64%) PRINCE2 Certification
Quality Assurance & Compliance
1 2 (3.28%) SLA
2 1 (1.64%) QA
System Software
1 12 (19.67%) Virtual Machines
1 12 (19.67%) VMware Infrastructure
2 2 (3.28%) XenApp
2 2 (3.28%) XenDesktop
3 1 (1.64%) Active Directory
Systems Management
1 12 (19.67%) SCVMM
2 7 (11.48%) Cisco CUCM
2 7 (11.48%) Cisco UCCX
3 3 (4.92%) AirWatch
4 2 (3.28%) SCCM
5 1 (1.64%) Microsoft Intune
Vendors
1 28 (45.90%) Cisco
2 21 (34.43%) HP
2 21 (34.43%) Juniper
3 17 (27.87%) Microsoft
4 16 (26.23%) Oracle
5 14 (22.95%) Citrix
6 12 (19.67%) BMC
6 12 (19.67%) CheckPoint
6 12 (19.67%) EMC
6 12 (19.67%) IBM
6 12 (19.67%) NetApp
6 12 (19.67%) VMware
7 9 (14.75%) Aruba
8 1 (1.64%) Avaya
8 1 (1.64%) ESRI
8 1 (1.64%) Lotus
8 1 (1.64%) SAP
8 1 (1.64%) Veritas
Dunstable, Bedfordshire
Sopra Banking Software UK
Salary: From £50,000 to £60,000 per annum Competitive salary + excellent benef
Posted: 10 days ago
Cambridge
IQ Telecom
Salary: £45000 - £55000 per annum + car and bonus
Posted: 18 days ago
Cambridge, Cambridgeshire
Cambridge Assessment
Salary: Competitive
Posted: 11 days ago