Period
to 19 February 2018

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 19 February 2018 with a comparison to the same period in the previous 2 years.

Customer Engagement
England > East of England
6 months to
19 Feb 2018
Same period 2017 Same period 2016
Rank 343 300 346
Rank change year-on-year -43 +46 +2
Permanent jobs citing Customer Engagement 18 62 36
As % of all permanent IT jobs advertised in the East of England 0.14% 0.50% 0.24%
As % of the Processes & Methodologies category 0.16% 0.56% 0.28%
Number of salaries quoted 16 44 30
East of England median annual salary £50,000 £52,500 £45,000
Median salary % change year-on-year -4.76% +16.67% -25.00%
10th Percentile £40,125 £21,600 £31,250
90th Percentile £63,750 £85,000 £63,750
England median annual salary £55,000 £55,000 £52,500
% change year-on-year - +4.76% -4.55%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Permanent vacancies with a requirement for process or methodology skills 10,980 11,084 13,073
As % of all permanent IT jobs advertised in the East of England 88.10% 88.95% 87.29%
Number of salaries quoted 8,893 9,020 10,571
East of England median annual salary £50,000 £45,344 £45,000
Median salary % change year-on-year +10.27% +0.76% -
10th Percentile £28,500 £27,500 £26,250
90th Percentile £71,250 £70,000 £68,250
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Customer Engagement
Job Vacancy Trend in the East of England

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Customer Engagement in the East of England

Customer Engagement
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in the East of England.

Salary trend for Customer Engagement in the East of England

Customer Engagement
Salary Histogram in the East of England

The salary distribution of IT jobs citing Customer Engagement in the East of England over the 6 months to 19 February 2018.

Salary histogram for Customer Engagement in the East of England

Customer Engagement
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the East of England region over the 6 months to 19 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bedfordshire +43 7 £42,500 -45.16% 2
Hertfordshire -22 4 £62,500 +31.58% 1
Suffolk - 4 £50,000 -
Cambridgeshire -80 2 £48,750 -7.14% 2
Essex +9 1 - - 1
Customer Engagement
England

For the 6 months to 19 February 2018, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for Customer Engagement.

1 6 (33.33%) Marketing
2 5 (27.78%) Retail
2 5 (27.78%) Software Engineering
2 5 (27.78%) CRM
2 5 (27.78%) Microsoft
2 5 (27.78%) Finance
2 5 (27.78%) User Experience
3 4 (22.22%) Mobile Development
3 4 (22.22%) Customer Requirements
3 4 (22.22%) B2C
3 4 (22.22%) C#
4 3 (16.67%) Degree
4 3 (16.67%) Android
4 3 (16.67%) ITIL
4 3 (16.67%) ERP
4 3 (16.67%) Windows
4 3 (16.67%) Project Management
4 3 (16.67%) Service Management
4 3 (16.67%) Service Delivery
4 3 (16.67%) PMO
4 3 (16.67%) SDLC
4 3 (16.67%) Apple iOS
4 3 (16.67%) Xamarin
4 3 (16.67%) Mobile App
4 3 (16.67%) Mobile Application Development
5 2 (11.11%) People Management
5 2 (11.11%) Line Management
5 2 (11.11%) Service Design
5 2 (11.11%) Microsoft Excel
5 2 (11.11%) LAN

Customer Engagement
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (11.11%) Microsoft Excel
2 1 (5.56%) MS Visio
Business Applications
1 1 (5.56%) Dynamics AX
1 1 (5.56%) Dynamics CRM
Cloud Services
1 1 (5.56%) Dynamics 365
Communications & Networking
1 2 (11.11%) LAN
1 2 (11.11%) Wireless
1 2 (11.11%) WLAN
2 1 (5.56%) Skype
2 1 (5.56%) WAN
2 1 (5.56%) Wireless Security
General
1 6 (33.33%) Marketing
2 5 (27.78%) Finance
2 5 (27.78%) Retail
Job Titles
1 4 (22.22%) Analyst
1 4 (22.22%) Business Analyst
1 4 (22.22%) Product Analyst
1 4 (22.22%) Product Business Analyst
1 4 (22.22%) Product Owner
1 4 (22.22%) Software Engineer
2 3 (16.67%) Network Manager
2 3 (16.67%) Network Project Manager
2 3 (16.67%) Project Manager
3 2 (11.11%) Consultant
3 2 (11.11%) Infrastructure Manager
3 2 (11.11%) Infrastructure Project Manager
3 2 (11.11%) IT Manager
3 2 (11.11%) IT Project Manager
3 2 (11.11%) Senior Infrastructure Manager
3 2 (11.11%) Senior Infrastructure Project Manager
3 2 (11.11%) Senior IT Manager
3 2 (11.11%) Senior Network Manager
3 2 (11.11%) Senior Network Project Manager
3 2 (11.11%) Senior Project Manager
Miscellaneous
1 5 (27.78%) User Experience
2 3 (16.67%) Mobile App
3 1 (5.56%) Data Centre
3 1 (5.56%) FMCG
3 1 (5.56%) Smart Home
Operating Systems
1 3 (16.67%) Android
1 3 (16.67%) Apple iOS
1 3 (16.67%) Windows
Processes & Methodologies
1 5 (27.78%) CRM
1 5 (27.78%) Software Engineering
2 4 (22.22%) B2C
2 4 (22.22%) Customer Requirements
2 4 (22.22%) Mobile Development
3 3 (16.67%) ERP
3 3 (16.67%) ITIL
3 3 (16.67%) Mobile Application Development
3 3 (16.67%) Project Management
3 3 (16.67%) SDLC
3 3 (16.67%) Service Delivery
3 3 (16.67%) Service Management
4 2 (11.11%) Line Management
4 2 (11.11%) People Management
4 2 (11.11%) Service Design
4 2 (11.11%) Stakeholder Engagement
5 1 (5.56%) Data Migration
5 1 (5.56%) IT Strategy
5 1 (5.56%) ITIL V3
5 1 (5.56%) Kanban
Programming Languages
1 4 (22.22%) C#
2 1 (5.56%) C
2 1 (5.56%) C++
Qualifications
1 3 (16.67%) Degree
2 2 (11.11%) ITIL Certification
3 1 (5.56%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 3 (16.67%) PMO
2 1 (5.56%) SLA
Vendors
1 5 (27.78%) Microsoft
2 3 (16.67%) Xamarin
3 1 (5.56%) Apple
3 1 (5.56%) Cisco
3 1 (5.56%) JD Edwards