Period
to 20 October 2018

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 20 October 2018 with a comparison to the same period in the previous 2 years.

Customer Engagement
England > East of England
6 months to
20 Oct 2018
Same period 2017 Same period 2016
Rank 305 315 333
Rank change year-on-year +10 +18 +39
Permanent jobs citing Customer Engagement 32 39 28
As % of all permanent IT jobs advertised in the East of England 0.30% 0.34% 0.21%
As % of the Processes & Methodologies category 0.34% 0.37% 0.24%
Number of salaries quoted 19 15 21
East of England median annual salary £52,500 £55,000 £35,000
Median salary % change year-on-year -4.55% +57.14% -29.29%
10th Percentile £27,400 £43,300 £23,000
90th Percentile £75,000 £72,500 £66,250
England median annual salary £60,000 £57,500 £52,500
% change year-on-year +4.35% +9.52% +3.45%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Permanent vacancies with a requirement for process or methodology skills 9,406 10,417 11,870
As % of all permanent IT jobs advertised in the East of England 89.53% 89.93% 90.00%
Number of salaries quoted 7,032 8,508 9,818
East of England median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -
10th Percentile £27,000 £27,000 £26,250
90th Percentile £72,500 £68,750 £68,825
England median annual salary £52,225 £50,000 £50,000
% change year-on-year +4.45% - +5.26%

Customer Engagement
Job Vacancy Trend in the East of England

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Customer Engagement in the East of England

Customer Engagement
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in the East of England.

Salary trend for Customer Engagement in the East of England

Customer Engagement
Salary Histogram in the East of England

The salary distribution of IT jobs citing Customer Engagement in the East of England over the 6 months to 20 October 2018.

Salary histogram for Customer Engagement in the East of England

Customer Engagement
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the East of England region over the 6 months to 20 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +4 13 £68,750 -1.79% 3
Essex +29 9 £32,000 -46.67% 3
Cambridgeshire +24 9 £45,000 - 1
Bedfordshire +7 1 £62,500 +13.64%
Customer Engagement
England

For the 6 months to 20 October 2018, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for Customer Engagement.

1 16 (50.00%) Agile Software Development
2 13 (40.63%) Microsoft
3 11 (34.38%) Active Directory
3 11 (34.38%) Microsoft Project
3 11 (34.38%) ITIL
4 10 (31.25%) Windows
4 10 (31.25%) SLA
4 10 (31.25%) Citrix
4 10 (31.25%) Asset Management
5 8 (25.00%) VMware Certified Professional (VCP)
5 8 (25.00%) Brocade
5 8 (25.00%) SCCM
5 8 (25.00%) SCOM
5 8 (25.00%) VMware Infrastructure
5 8 (25.00%) XenDesktop
5 8 (25.00%) Product Management
5 8 (25.00%) Windows Server 2008
5 8 (25.00%) vSphere
5 8 (25.00%) Puppet
5 8 (25.00%) 3PAR
5 8 (25.00%) VMware ESXi
5 8 (25.00%) Continuous Improvement
5 8 (25.00%) Fibre Channel
5 8 (25.00%) Vulnerability Management
5 8 (25.00%) Windows Server 2012
5 8 (25.00%) Cybersecurity
5 8 (25.00%) Opscode Chef
5 8 (25.00%) HP
5 8 (25.00%) ITIL Certification
5 8 (25.00%) Six Sigma

Customer Engagement
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (3.13%) ArcGIS
1 1 (3.13%) SharePoint Server
Applications
1 11 (34.38%) Microsoft Project
2 3 (9.38%) MS Visio
3 2 (6.25%) Microsoft Excel
3 2 (6.25%) Microsoft Office
Business Applications
1 1 (3.13%) Dynamics AX
1 1 (3.13%) Dynamics CRM
1 1 (3.13%) NetSuite
Cloud Services
1 2 (6.25%) Office 365
2 1 (3.13%) Dynamics 365
2 1 (3.13%) Microsoft Azure
Communications & Networking
1 8 (25.00%) DNS
1 8 (25.00%) Fibre Channel
2 3 (9.38%) LAN
2 3 (9.38%) WAN
3 2 (6.25%) Internet
Database & Business Intelligence
1 1 (3.13%) GIS
Development Applications
1 1 (3.13%) Visual Studio Team System
General
1 8 (25.00%) Electronics
2 4 (12.50%) Games
2 4 (12.50%) Retail
3 3 (9.38%) Finance
4 2 (6.25%) Marketing
4 2 (6.25%) Publishing
Job Titles
1 7 (21.88%) Data Centre Engineer
2 4 (12.50%) Consultant
2 4 (12.50%) Product Manager
3 3 (9.38%) Coordinator
3 3 (9.38%) Field Engineer
3 3 (9.38%) Graduate
3 3 (9.38%) Graduate Consultant
3 3 (9.38%) Graduate Technical Consultant
3 3 (9.38%) Project Manager
3 3 (9.38%) Technical Consultant
4 2 (6.25%) .NET Development Team Leader
4 2 (6.25%) 1st Line Support
4 2 (6.25%) Analyst
4 2 (6.25%) Content Coordinator
4 2 (6.25%) Desktop Engineer
4 2 (6.25%) Desktop Support
4 2 (6.25%) Desktop Support Engineer
4 2 (6.25%) Software Implementation Manager
4 2 (6.25%) Support Analyst
4 2 (6.25%) Support Engineer
Libraries, Frameworks & Software Standards
1 3 (9.38%) .NET
2 2 (6.25%) CSS
2 2 (6.25%) HTML
Miscellaneous
1 8 (25.00%) Data Centre
1 8 (25.00%) Management Information System
2 6 (18.75%) User Experience
3 3 (9.38%) Computer Science
3 3 (9.38%) Driving Licence
4 2 (6.25%) Enterprise Software
Operating Systems
1 10 (31.25%) Windows
2 8 (25.00%) Windows Server
2 8 (25.00%) Windows Server 2008
2 8 (25.00%) Windows Server 2012
3 2 (6.25%) Android
3 2 (6.25%) Apple iOS
Processes & Methodologies
1 16 (50.00%) Agile Software Development
2 11 (34.38%) ITIL
3 10 (31.25%) Asset Management
4 8 (25.00%) Change Management
4 8 (25.00%) Continuous Improvement
4 8 (25.00%) Cybersecurity
4 8 (25.00%) Line Management
4 8 (25.00%) Product Management
4 8 (25.00%) Risk Management
4 8 (25.00%) Service Management
4 8 (25.00%) Six Sigma
4 8 (25.00%) Vulnerability Management
5 5 (15.63%) Stakeholder Engagement
6 4 (12.50%) Presales
6 4 (12.50%) Project Management
7 3 (9.38%) Analytics
7 3 (9.38%) Mathematics
8 2 (6.25%) Incident Management
8 2 (6.25%) Information Management
8 2 (6.25%) Web Analytics
Programming Languages
1 3 (9.38%) SQL
2 2 (6.25%) C
2 2 (6.25%) C#
2 2 (6.25%) T-SQL
2 2 (6.25%) TypeScript
3 1 (3.13%) PowerShell
Qualifications
1 8 (25.00%) ITIL Certification
1 8 (25.00%) VMware Certified Professional (VCP)
2 3 (9.38%) Computer Science Degree
2 3 (9.38%) Degree
3 2 (6.25%) PRINCE2 Certification
4 1 (3.13%) ISEB
Quality Assurance & Compliance
1 10 (31.25%) SLA
2 1 (3.13%) ISO 20022
2 1 (3.13%) QA
System Software
1 11 (34.38%) Active Directory
2 8 (25.00%) BitLocker
2 8 (25.00%) Microsoft App-V
2 8 (25.00%) VMware ESXi
2 8 (25.00%) VMware Infrastructure
2 8 (25.00%) vSphere
2 8 (25.00%) XenDesktop
Systems Management
1 8 (25.00%) Opscode Chef
1 8 (25.00%) PowerCLI
1 8 (25.00%) Puppet
1 8 (25.00%) SCCM
1 8 (25.00%) SCOM
Vendors
1 13 (40.63%) Microsoft
2 10 (31.25%) Citrix
3 8 (25.00%) 3PAR
3 8 (25.00%) Brocade
3 8 (25.00%) HP
3 8 (25.00%) VMware
4 1 (3.13%) JD Edwards