Period
to 17 October 2017

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 17 October 2017 with a comparison to the same period in the previous 2 years.

Customer Engagement
England > East of England
6 months to
17 Oct 2017
Same period 2016 Same period 2015
Rank 317 343 353
Rank change year-on-year +26 +10 +39
Permanent jobs citing Customer Engagement 40 28 37
As % of all permanent IT jobs advertised in the East of England 0.34% 0.21% 0.24%
As % of the Processes & Methodologies category 0.39% 0.24% 0.27%
Number of salaries quoted 15 21 31
East of England median annual salary £55,000 £35,000 £45,000
Median salary % change year-on-year +57.14% -22.22% -6.25%
10th Percentile £43,300 £23,000 £19,000
90th Percentile £72,500 £66,250 £95,000
England median annual salary £57,500 £53,875 £50,000
% change year-on-year +6.73% +7.75% -10.31%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Permanent vacancies with a requirement for process or methodology skills 10254 11679 13598
As % of all permanent IT jobs advertised in the East of England 87.80% 88.12% 87.02%
Number of salaries quoted 8335 9665 11192
East of England median annual salary £46,000 £45,000 £45,000
Median salary % change year-on-year +2.22% - +3.57%
10th Percentile £27,500 £26,500 £26,250
90th Percentile £68,900 £70,000 £67,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Customer Engagement
Job Vacancy Trend in the East of England

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Customer Engagement in the East of England

Customer Engagement
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in the East of England.

Salary trend for Customer Engagement in the East of England

Customer Engagement
Salary Histogram in the East of England

The salary distribution of IT jobs citing Customer Engagement in the East of England over the 6 months to 17 October 2017.

Salary histogram for Customer Engagement in the East of England

Customer Engagement
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the East of England region over the 6 months to 17 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +8 22 £70,000 +191.67% 2
Cambridgeshire -14 11 £45,000 +5.88%
Bedfordshire +23 3 £55,000 -29.03% 1
Essex +16 2 £60,000 +71.43%
Suffolk - 2 £56,250 - 2
Customer Engagement
England

For the 6 months to 17 October 2017, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region with a requirement for Customer Engagement.

1 16 (40.00%) ITIL
2 15 (37.50%) Presales
3 14 (35.00%) Microsoft
3 14 (35.00%) Marketing
4 12 (30.00%) Wireless
4 12 (30.00%) LAN
4 12 (30.00%) WAN
4 12 (30.00%) Cisco
4 12 (30.00%) Wireless Security
5 11 (27.50%) Blog
5 11 (27.50%) Aruba
5 11 (27.50%) PRINCE2
5 11 (27.50%) HP
5 11 (27.50%) Juniper
5 11 (27.50%) Service Delivery
6 10 (25.00%) Finance
6 10 (25.00%) ITIL Certification
7 8 (20.00%) Service Management
8 6 (15.00%) Change Management
8 6 (15.00%) Analytical Skills
8 6 (15.00%) Customer Requirements
9 5 (12.50%) Stakeholder Engagement
9 5 (12.50%) ISO/IEC 27001
9 5 (12.50%) Software Engineering
10 4 (10.00%) Information Security
10 4 (10.00%) Security Management
10 4 (10.00%) Validation
10 4 (10.00%) Microsoft Excel
10 4 (10.00%) Product Management
10 4 (10.00%) ITIL V3

Customer Engagement
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.50%) Confluence
Applications
1 4 (10.00%) Microsoft Excel
Cloud Services
1 2 (5.00%) SaaS
Communications & Networking
1 12 (30.00%) LAN
1 12 (30.00%) WAN
1 12 (30.00%) Wireless
1 12 (30.00%) Wireless Security
2 1 (2.50%) WLAN
Database & Business Intelligence
1 1 (2.50%) SQL Server
Development Applications
1 1 (2.50%) JIRA
1 1 (2.50%) NUnit
General
1 14 (35.00%) Marketing
2 10 (25.00%) Finance
Job Titles
1 14 (35.00%) Consultant
2 13 (32.50%) Presales Consultant
3 11 (27.50%) Cisco Consultant
3 11 (27.50%) Cisco Network Consultant
3 11 (27.50%) Cisco Presales Consultant
3 11 (27.50%) Cisco Wireless Consultant
3 11 (27.50%) Network Consultant
3 11 (27.50%) Wireless Network Consultant
4 8 (20.00%) Project Manager
5 6 (15.00%) IT Manager
5 6 (15.00%) IT Project Manager
6 4 (10.00%) Product Manager
6 4 (10.00%) Senior Manager
6 4 (10.00%) Senior Product Manager
7 3 (7.50%) Designer
7 3 (7.50%) Information Security Consultant
7 3 (7.50%) Security Consultant
8 2 (5.00%) Analyst
8 2 (5.00%) Software Engineer
8 2 (5.00%) Support Analyst
Libraries, Frameworks & Software Standards
1 1 (2.50%) .NET
1 1 (2.50%) .NET Framework
1 1 (2.50%) Angular 2
1 1 (2.50%) AngularJS
1 1 (2.50%) ASP.NET
1 1 (2.50%) ASP.NET MVC
1 1 (2.50%) CSS
1 1 (2.50%) Entity Framework
1 1 (2.50%) HTML
1 1 (2.50%) MSMQ
1 1 (2.50%) RabbitMQ
Miscellaneous
1 11 (27.50%) Blog
2 6 (15.00%) Analytical Skills
3 2 (5.00%) User Experience
4 1 (2.50%) Greenfield Project
4 1 (2.50%) Life Science
4 1 (2.50%) Management Information System
4 1 (2.50%) Mobile App
Operating Systems
1 1 (2.50%) Android
1 1 (2.50%) Apple iOS
1 1 (2.50%) Windows
Processes & Methodologies
1 16 (40.00%) ITIL
2 15 (37.50%) Presales
3 11 (27.50%) PRINCE2
3 11 (27.50%) Service Delivery
4 8 (20.00%) Service Management
5 6 (15.00%) Change Management
5 6 (15.00%) Customer Requirements
6 5 (12.50%) Software Engineering
6 5 (12.50%) Stakeholder Engagement
7 4 (10.00%) Continuous Improvement
7 4 (10.00%) Information Security
7 4 (10.00%) ITIL V3
7 4 (10.00%) Product Management
7 4 (10.00%) Security Management
7 4 (10.00%) Security Operations
7 4 (10.00%) User Stories
7 4 (10.00%) Validation
8 3 (7.50%) ERP
8 3 (7.50%) People Management
8 3 (7.50%) Service Design
Programming Languages
1 3 (7.50%) C#
2 1 (2.50%) JavaScript
Qualifications
1 10 (25.00%) ITIL Certification
2 4 (10.00%) Degree
3 3 (7.50%) SC Cleared
3 3 (7.50%) Security Cleared
4 2 (5.00%) PRINCE2 Practitioner
5 1 (2.50%) PMI Certification
5 1 (2.50%) PMP
Quality Assurance & Compliance
1 5 (12.50%) ISO/IEC 27001
2 4 (10.00%) HMG Security Policy Framework
2 4 (10.00%) ISO/IEC 20000
2 4 (10.00%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
2 4 (10.00%) PCI DSS
3 2 (5.00%) SLA
4 1 (2.50%) PMO
Vendors
1 14 (35.00%) Microsoft
2 12 (30.00%) Cisco
3 11 (27.50%) Aruba
3 11 (27.50%) HP
3 11 (27.50%) Juniper
4 1 (2.50%) Xamarin