Period
to 19 November 2017

The median annual salary for a Desktop Support was £26,500 in advertised job vacancies in Hertfordshire during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support
East of England > Hertfordshire
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 153 180 201
Rank change year-on-year +27 +21 -9
Permanent jobs requiring a Desktop Support 57 38 47
As % of all permanent IT jobs advertised in Hertfordshire 1.31% 0.85% 0.87%
As % of the Job Titles category 1.36% 0.88% 0.90%
Number of salaries quoted 56 36 42
Hertfordshire median annual salary £26,500 £24,000 £29,250
Median salary % change year-on-year +10.42% -17.95% +8.33%
10th Percentile £23,125 £20,625 £24,775
90th Percentile £31,750 £50,000 £40,000
East of England median annual salary £26,000 £26,000 £27,500
% change year-on-year - -5.45% -3.51%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Hertfordshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Hertfordshire
Permanent vacancies in Hertfordshire with a recognized job title 4203 4325 5217
% of permanent IT jobs with a recognized job title 96.75% 96.97% 96.79%
Number of salaries quoted 3577 3621 4282
Hertfordshire median annual salary £45,000 £47,500 £45,000
Median salary % change year-on-year -5.26% +5.56% -
10th Percentile £25,500 £25,500 £25,996
90th Percentile £70,000 £71,250 £70,000
East of England median annual salary £45,000 £45,000 £43,750
% change year-on-year - +2.86% +2.94%

Desktop Support
Job Vacancy Trend in Hertfordshire

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for Desktop Support in Hertfordshire

Desktop Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support in Hertfordshire.

Salary trend for Desktop Support in Hertfordshire

Desktop Support
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing Desktop Support in Hertfordshire over the 6 months to 19 November 2017.

Salary histogram for Desktop Support in Hertfordshire

Desktop Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support within the Hertfordshire region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hatfield +14 20 £25,000 +13.64% 1
Watford -5 11 £24,000 -7.69%
Welwyn Garden City - 6 £26,000 -
Stevenage 0 5 £28,502 +9.62%
Potters Bar - 3 £23,500 -
Harpenden +15 2 £24,250 +24.36%
Royston - 2 £24,000 -
Hemel Hempstead -2 1 £30,000 -7.69%
Desktop Support
East of England

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in Hertfordshire

For the 6 months to 19 November 2017, Desktop Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region featuring Desktop Support in the job title.

1 53 (92.98%) Windows
2 42 (73.68%) Active Directory
3 33 (57.89%) Windows 7
4 24 (42.11%) Microsoft Office
5 22 (38.60%) SLA
5 22 (38.60%) Windows 8
6 17 (29.82%) Microsoft
6 17 (29.82%) Citrix
6 17 (29.82%) DHCP
7 15 (26.32%) ITIL
7 15 (26.32%) Windows 10
8 14 (24.56%) DNS
9 13 (22.81%) Office 365
10 12 (21.05%) VPN
11 11 (19.30%) Mentoring
12 10 (17.54%) TCP/IP
12 10 (17.54%) VMware
12 10 (17.54%) Windows Server
13 9 (15.79%) MS Exchange
13 9 (15.79%) VMware Infrastructure
14 7 (12.28%) Windows Server 2008
14 7 (12.28%) LAN
14 7 (12.28%) Linux
14 7 (12.28%) WAN
15 6 (10.53%) vCenter Server
15 6 (10.53%) Proactive Management
15 6 (10.53%) Red Hat
15 6 (10.53%) Terminal Services
15 6 (10.53%) VMware Workstation
15 6 (10.53%) Handset

Desktop Support Skill Set
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (15.79%) MS Exchange
2 6 (10.53%) Skype for Business
3 2 (3.51%) Exchange Server 2007
3 2 (3.51%) Exchange Server 2010
3 2 (3.51%) Exchange Server 2013
3 2 (3.51%) SharePoint
4 1 (1.75%) SharePoint 2010
Applications
1 24 (42.11%) Microsoft Office
Business Applications
1 2 (3.51%) SystmOne
Cloud Services
1 13 (22.81%) Office 365
2 6 (10.53%) Amazon AWS
2 6 (10.53%) Cloud Computing
3 2 (3.51%) Microsoft Azure
3 2 (3.51%) Mimecast
Communications & Networking
1 17 (29.82%) DHCP
2 14 (24.56%) DNS
3 12 (21.05%) VPN
4 10 (17.54%) TCP/IP
5 7 (12.28%) LAN
5 7 (12.28%) WAN
6 6 (10.53%) Remote Desktop
6 6 (10.53%) Skype
7 2 (3.51%) Firewall
8 1 (1.75%) IP Telephony
8 1 (1.75%) LDAP
8 1 (1.75%) VLAN
8 1 (1.75%) VoIP
Database & Business Intelligence
1 1 (1.75%) SQL Server
General
1 1 (1.75%) Advertising
1 1 (1.75%) Finance
Libraries, Frameworks & Software Standards
1 1 (1.75%) COM
Miscellaneous
1 6 (10.53%) Data Centre
1 6 (10.53%) Handset
2 3 (5.26%) NHS
3 2 (3.51%) Blackberry
3 2 (3.51%) Driving Licence
4 1 (1.75%) Analytical Skills
4 1 (1.75%) Computer Science
4 1 (1.75%) iPad
4 1 (1.75%) PDA
Operating Systems
1 53 (92.98%) Windows
2 33 (57.89%) Windows 7
3 22 (38.60%) Windows 8
4 15 (26.32%) Windows 10
5 10 (17.54%) Windows Server
6 7 (12.28%) Linux
6 7 (12.28%) Windows Server 2008
7 6 (10.53%) Android
7 6 (10.53%) Apple iOS
7 6 (10.53%) CentOS
7 6 (10.53%) Mac OS
7 6 (10.53%) Red Hat Enterprise Linux
7 6 (10.53%) Ubuntu
7 6 (10.53%) Windows Server 2012
8 4 (7.02%) Mac OS X
9 3 (5.26%) Windows XP
Processes & Methodologies
1 15 (26.32%) ITIL
2 11 (19.30%) Mentoring
3 6 (10.53%) Information Security
3 6 (10.53%) Proactive Management
3 6 (10.53%) Problem Management
4 2 (3.51%) Email Filtering
4 2 (3.51%) Kalman Filter
5 1 (1.75%) Coaching
5 1 (1.75%) Data Analysis
5 1 (1.75%) Data Security
5 1 (1.75%) ITIL V3
5 1 (1.75%) Mathematics
5 1 (1.75%) Proactive Monitoring
5 1 (1.75%) Root Cause Analysis
5 1 (1.75%) Ticket Management
5 1 (1.75%) User Acceptance Testing
Programming Languages
1 2 (3.51%) C
Qualifications
1 5 (8.77%) Microsoft Certification
2 4 (7.02%) MCSA
3 3 (5.26%) CCNA
3 3 (5.26%) Cisco Certification
3 3 (5.26%) MCP
4 2 (3.51%) Degree
5 1 (1.75%) Computer Science Degree
5 1 (1.75%) MCSE
Quality Assurance & Compliance
1 22 (38.60%) SLA
2 1 (1.75%) ISO/IEC 27001
System Software
1 42 (73.68%) Active Directory
2 9 (15.79%) VMware Infrastructure
3 6 (10.53%) Terminal Services
3 6 (10.53%) VMware ESXi
3 6 (10.53%) VMware Workstation
3 6 (10.53%) vSphere
4 5 (8.77%) Hyper-V
Systems Management
1 6 (10.53%) vCenter Server
2 2 (3.51%) Backup Exec
3 1 (1.75%) Nagios
3 1 (1.75%) SCCM
Vendors
1 17 (29.82%) Citrix
1 17 (29.82%) Microsoft
2 10 (17.54%) VMware
3 6 (10.53%) Red Hat
4 4 (7.02%) Adobe
5 2 (3.51%) Cisco
6 1 (1.75%) CA
6 1 (1.75%) Dell
6 1 (1.75%) Webroot