Period
to 21 January 2018

The median annual salary for a Desktop Support was £26,000 in advertised job vacancies in the East of England during the 6 months to 21 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support
England > East of England
6 months to
21 Jan 2018
Same period 2017 Same period 2016
Rank 225 287 238
Rank change year-on-year +62 -49 +33
Permanent jobs requiring a Desktop Support 125 70 155
As % of all permanent IT jobs advertised in the East of England 1.06% 0.57% 1.05%
As % of the Job Titles category 1.10% 0.58% 1.09%
Number of salaries quoted 104 66 137
East of England median annual salary £26,000 £25,750 £27,500
Median salary % change year-on-year +0.97% -6.36% +7.84%
10th Percentile £21,250 £21,000 £21,000
90th Percentile £33,375 £37,625 £35,700
England median annual salary £31,000 £28,000 £29,000
% change year-on-year +10.71% -3.45% -3.33%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 11,396 11,975 14,282
% of permanent IT jobs with a recognized job title 96.73% 96.82% 96.75%
Number of salaries quoted 9,345 9,858 11,816
East of England median annual salary £46,902 £45,000 £44,500
Median salary % change year-on-year +4.23% +1.12% +4.71%
10th Percentile £26,250 £26,000 £25,000
90th Percentile £70,000 £68,750 £66,675
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Desktop Support
Job Vacancy Trend in the East of England

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Desktop Support in the East of England

Desktop Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support in the East of England.

Salary trend for Desktop Support in the East of England

Desktop Support
Salary Histogram in the East of England

The salary distribution of IT jobs citing Desktop Support in the East of England over the 6 months to 21 January 2018.

Salary histogram for Desktop Support in the East of England

Desktop Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support within the East of England region over the 6 months to 21 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +29 64 £26,250 +5.00% 7
Cambridgeshire -16 21 £25,000 - 3
Suffolk +35 16 £29,000 -35.56% 2
Essex +15 11 £22,000 -20.00% 2
Bedfordshire +41 7 £28,250 -5.83% 3
Norfolk - 7 £24,375 - 1
Desktop Support
England

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 21 January 2018, Desktop Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring Desktop Support in the job title.

1 116 (92.80%) Windows
2 67 (53.60%) Microsoft Office
3 64 (51.20%) Active Directory
4 57 (45.60%) Windows 7
5 45 (36.00%) Windows 8
6 36 (28.80%) Citrix
6 36 (28.80%) SLA
7 34 (27.20%) Microsoft
7 34 (27.20%) ITIL
8 31 (24.80%) Windows 10
9 21 (16.80%) Office 365
10 20 (16.00%) DHCP
11 18 (14.40%) Windows Server
12 17 (13.60%) DNS
13 16 (12.80%) VPN
14 15 (12.00%) Thin Client
14 15 (12.00%) Intel
14 15 (12.00%) TCP/IP
14 15 (12.00%) LAN
14 15 (12.00%) Fat Client
15 14 (11.20%) MS Exchange
16 13 (10.40%) WAN
16 13 (10.40%) Mac OS X
16 13 (10.40%) VMware
17 11 (8.80%) Windows Server 2008
17 11 (8.80%) Windows Server 2012
17 11 (8.80%) Mentoring
17 11 (8.80%) Linux
18 10 (8.00%) Microsoft Certification
18 10 (8.00%) Driving Licence

Desktop Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (11.20%) MS Exchange
2 6 (4.80%) Skype for Business
3 4 (3.20%) Exchange Server 2010
4 3 (2.40%) Exchange Server 2007
4 3 (2.40%) Exchange Server 2013
5 2 (1.60%) SharePoint
6 1 (0.80%) Blackberry Enterprise Server
6 1 (0.80%) SharePoint Server
Applications
1 67 (53.60%) Microsoft Office
2 6 (4.80%) Microsoft Excel
2 6 (4.80%) Microsoft PowerPoint
3 4 (3.20%) Microsoft Project
3 4 (3.20%) MS Visio
Business Applications
1 2 (1.60%) SystmOne
2 1 (0.80%) Dynamics NAV
Cloud Services
1 21 (16.80%) Office 365
2 6 (4.80%) Amazon AWS
2 6 (4.80%) Cloud Computing
3 3 (2.40%) Microsoft Azure
3 3 (2.40%) Mimecast
Communications & Networking
1 20 (16.00%) DHCP
2 17 (13.60%) DNS
3 16 (12.80%) VPN
4 15 (12.00%) LAN
4 15 (12.00%) TCP/IP
5 13 (10.40%) WAN
6 7 (5.60%) Remote Desktop
7 6 (4.80%) Firewall
7 6 (4.80%) Skype
8 3 (2.40%) VLAN
9 2 (1.60%) SS7
9 2 (1.60%) Unified Communications
10 1 (0.80%) IP Telephony
10 1 (0.80%) Network Security
10 1 (0.80%) VoIP
10 1 (0.80%) Wireless
Database & Business Intelligence
1 3 (2.40%) Geospatial Data
1 3 (2.40%) GIS
2 1 (0.80%) SQL Server
General
1 4 (3.20%) Finance
2 3 (2.40%) Manufacturing
3 2 (1.60%) Automotive
3 2 (1.60%) Games
3 2 (1.60%) Retail
4 1 (0.80%) Advertising
4 1 (0.80%) Back Office
4 1 (0.80%) Legal
Libraries, Frameworks & Software Standards
1 2 (1.60%) MFC
2 1 (0.80%) COM
Miscellaneous
1 15 (12.00%) Fat Client
1 15 (12.00%) Thin Client
2 10 (8.00%) Driving Licence
3 7 (5.60%) Handset
4 6 (4.80%) Blackberry
4 6 (4.80%) Data Centre
5 5 (4.00%) Smartphone
6 4 (3.20%) Analytical Skills
7 3 (2.40%) NHS
8 2 (1.60%) Computer Science
9 1 (0.80%) Clustering
9 1 (0.80%) iPad
9 1 (0.80%) Life Science
Operating Systems
1 116 (92.80%) Windows
2 57 (45.60%) Windows 7
3 45 (36.00%) Windows 8
4 31 (24.80%) Windows 10
5 18 (14.40%) Windows Server
6 13 (10.40%) Mac OS X
7 11 (8.80%) Linux
7 11 (8.80%) Windows Server 2008
7 11 (8.80%) Windows Server 2012
8 6 (4.80%) Android
8 6 (4.80%) CentOS
8 6 (4.80%) Mac OS
8 6 (4.80%) Red Hat Enterprise Linux
8 6 (4.80%) Ubuntu
8 6 (4.80%) Windows XP
9 5 (4.00%) Apple iOS
Processes & Methodologies
1 34 (27.20%) ITIL
2 11 (8.80%) Mentoring
3 8 (6.40%) Problem Management
4 7 (5.60%) Break/Fix
5 6 (4.80%) Information Security
5 6 (4.80%) Proactive Management
6 5 (4.00%) Application Packaging
6 5 (4.00%) Change Management
7 4 (3.20%) Email Filtering
7 4 (3.20%) Kalman Filter
8 3 (2.40%) Asset Management
8 3 (2.40%) Configuration Management
8 3 (2.40%) Password Management
8 3 (2.40%) Proactive Monitoring
9 2 (1.60%) Business Intelligence
9 2 (1.60%) Communications Security
9 2 (1.60%) Incident Management
9 2 (1.60%) ITIL V3
9 2 (1.60%) Mathematics
9 2 (1.60%) Software Licensing
Programming Languages
1 2 (1.60%) C
1 2 (1.60%) C#
1 2 (1.60%) C++
Qualifications
1 10 (8.00%) Microsoft Certification
2 7 (5.60%) MCP
3 6 (4.80%) Degree
4 5 (4.00%) Security Cleared
5 4 (3.20%) Computer Science Degree
5 4 (3.20%) MCSA
6 3 (2.40%) CCNA
6 3 (2.40%) Cisco Certification
6 3 (2.40%) DV Cleared
6 3 (2.40%) ITIL Foundation Certificate
7 2 (1.60%) SC Cleared
8 1 (0.80%) MCDST
8 1 (0.80%) MCSE
Quality Assurance & Compliance
1 36 (28.80%) SLA
2 1 (0.80%) ISO/IEC 27001
System Software
1 64 (51.20%) Active Directory
2 9 (7.20%) Hyper-V
2 9 (7.20%) VMware Infrastructure
3 6 (4.80%) Terminal Services
3 6 (4.80%) VMware ESXi
3 6 (4.80%) VMware Workstation
3 6 (4.80%) vSphere
Systems Management
1 6 (4.80%) SCCM
1 6 (4.80%) vCenter Server
2 5 (4.00%) Norton AntiVirus
2 5 (4.00%) Symantec Endpoint Protection
3 3 (2.40%) Backup Exec
4 2 (1.60%) WSUS
5 1 (0.80%) Failover Clustering
5 1 (0.80%) Nagios
5 1 (0.80%) Systems Management Server (SMS)
Vendors
1 36 (28.80%) Citrix
2 34 (27.20%) Microsoft
3 15 (12.00%) Intel
4 13 (10.40%) VMware
5 7 (5.60%) Symantec
6 6 (4.80%) Adobe
6 6 (4.80%) Bomgar
6 6 (4.80%) Red Hat
7 4 (3.20%) Snow
8 3 (2.40%) Altiris
9 2 (1.60%) HP
9 2 (1.60%) Remedy
10 1 (0.80%) Cisco
10 1 (0.80%) Dell
10 1 (0.80%) Mitel
10 1 (0.80%) ProCurve
10 1 (0.80%) Red Box
10 1 (0.80%) WatchGuard
10 1 (0.80%) Webroot