Period
to 21 November 2017

The median annual salary for a Technical Support Analyst was £22,750 in advertised job vacancies in Hertfordshire during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support Analyst
East of England > Hertfordshire
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 211 205 223
Rank change year-on-year -6 +18 -22
Permanent jobs requiring a Technical Support Analyst 6 10 23
As % of all permanent IT jobs advertised in Hertfordshire 0.14% 0.22% 0.43%
As % of the Job Titles category 0.14% 0.23% 0.44%
Number of salaries quoted 6 8 22
Hertfordshire median annual salary £22,750 £27,500 £40,000
Median salary % change year-on-year -17.27% -31.25% +26.98%
10th Percentile £21,250 £21,250 £30,250
90th Percentile £41,500 £35,325 £43,750
East of England median annual salary £22,750 £30,000 £27,500
% change year-on-year -24.17% +9.09% -8.33%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Hertfordshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Hertfordshire
Permanent vacancies in Hertfordshire with a recognized job title 4286 4355 5185
% of permanent IT jobs with a recognized job title 96.79% 97.01% 96.79%
Number of salaries quoted 3640 3644 4260
Hertfordshire median annual salary £45,000 £47,500 £45,000
Median salary % change year-on-year -5.26% +5.56% -
10th Percentile £25,500 £25,500 £25,750
90th Percentile £70,000 £71,250 £70,000
East of England median annual salary £45,000 £45,000 £43,500
% change year-on-year - +3.45% +2.35%

Technical Support Analyst
Job Vacancy Trend in Hertfordshire

Job postings that featured Technical Support Analyst in the job title as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for Technical Support Analyst in Hertfordshire

Technical Support Analyst
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst in Hertfordshire.

Salary trend for Technical Support Analyst in Hertfordshire

Technical Support Analyst
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing Technical Support Analyst in Hertfordshire over the 6 months to 21 November 2017.

Salary histogram for Technical Support Analyst in Hertfordshire

Technical Support Analyst
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the Hertfordshire region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford -6 3 £22,500 -14.29%
Harpenden - 1 £23,000 -
Technical Support Analyst
East of England

Technical Support Analyst Skill Set
Top 11 Co-occurring IT Skills in Hertfordshire

For the 6 months to 21 November 2017, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region featuring Technical Support Analyst in the job title.

1 3 (50.00%) Windows
1 3 (50.00%) SLA
1 3 (50.00%) Active Directory
1 3 (50.00%) Windows 7
1 3 (50.00%) Windows 8
2 2 (33.33%) Business Transformation
2 2 (33.33%) Test Automation
2 2 (33.33%) User Acceptance Testing
2 2 (33.33%) .NET
2 2 (33.33%) SQL Server
2 2 (33.33%) Change Management

Technical Support Analyst Skill Set
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Database & Business Intelligence
1 2 (33.33%) SQL Server
Libraries, Frameworks & Software Standards
1 2 (33.33%) .NET
Operating Systems
1 3 (50.00%) Windows
1 3 (50.00%) Windows 7
1 3 (50.00%) Windows 8
Processes & Methodologies
1 2 (33.33%) Business Transformation
1 2 (33.33%) Change Management
1 2 (33.33%) Test Automation
1 2 (33.33%) User Acceptance Testing
Quality Assurance & Compliance
1 3 (50.00%) SLA
System Software
1 3 (50.00%) Active Directory