Period
to 23 November 2017

The median annual salary for a Technical Support Analyst was £22,750 in advertised job vacancies in the East of England during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support Analyst
England > East of England
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 342 340 310
Rank change year-on-year -2 -30 +45
Permanent jobs requiring a Technical Support Analyst 17 26 84
As % of all permanent IT jobs advertised in the East of England 0.14% 0.20% 0.55%
As % of the Job Titles category 0.15% 0.20% 0.57%
Number of salaries quoted 20 21 70
East of England median annual salary £22,750 £30,000 £28,000
Median salary % change year-on-year -24.17% +7.14% -6.67%
10th Percentile £21,025 £21,000 £20,725
90th Percentile £43,000 £38,000 £43,750
England median annual salary £28,500 £28,000 £27,500
% change year-on-year +1.79% +1.82% -14.06%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 11644 12742 14711
% of permanent IT jobs with a recognized job title 96.58% 96.45% 96.46%
Number of salaries quoted 9559 10572 12210
East of England median annual salary £45,000 £45,000 £43,750
Median salary % change year-on-year - +2.86% +2.94%
10th Percentile £26,250 £25,500 £25,000
90th Percentile £68,750 £68,750 £66,250
England median annual salary £50,000 £47,500 £46,377
% change year-on-year +5.26% +2.42% +3.06%

Technical Support Analyst
Job Vacancy Trend in the East of England

Job postings that featured Technical Support Analyst in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Technical Support Analyst in the East of England

Technical Support Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst in the East of England.

Salary trend for Technical Support Analyst in the East of England

Technical Support Analyst
Salary Histogram in the East of England

The salary distribution of IT jobs citing Technical Support Analyst in the East of England over the 6 months to 23 November 2017.

Salary histogram for Technical Support Analyst in the East of England

Technical Support Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the East of England region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire -18 8 £22,500 +2.27% 1
Hertfordshire -8 6 £22,750 -17.27%
Essex +25 2 £45,000 +25.00%
Bedfordshire +17 1 £40,000 +14.29%
Technical Support Analyst
England

Technical Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 23 November 2017, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring Technical Support Analyst in the job title.

1 9 (52.94%) SLA
1 9 (52.94%) Windows
2 7 (41.18%) Windows 7
3 6 (35.29%) Active Directory
4 5 (29.41%) Windows 8
4 5 (29.41%) Windows Server
5 4 (23.53%) Microsoft
5 4 (23.53%) Office 365
5 4 (23.53%) Microsoft Office
6 3 (17.65%) MS Exchange
6 3 (17.65%) Windows Server 2008
6 3 (17.65%) Windows 10
7 2 (11.76%) Infrastructure Monitoring
7 2 (11.76%) Performance Metrics
7 2 (11.76%) WebEx
7 2 (11.76%) Security Patching
7 2 (11.76%) Test Automation
7 2 (11.76%) Business Transformation
7 2 (11.76%) Microsoft Azure
7 2 (11.76%) DNS
7 2 (11.76%) VBA
7 2 (11.76%) .NET
7 2 (11.76%) SQL Server
7 2 (11.76%) MSI
7 2 (11.76%) Cisco
7 2 (11.76%) Finance
7 2 (11.76%) Legal
7 2 (11.76%) Microsoft App-V
7 2 (11.76%) Change Management
7 2 (11.76%) User Acceptance Testing

Technical Support Analyst Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (17.65%) MS Exchange
2 1 (5.88%) Exchange Server 2007
2 1 (5.88%) Exchange Server 2010
Applications
1 4 (23.53%) Microsoft Office
Cloud Services
1 4 (23.53%) Office 365
2 2 (11.76%) Microsoft Azure
Communications & Networking
1 2 (11.76%) DNS
1 2 (11.76%) WebEx
2 1 (5.88%) DHCP
2 1 (5.88%) Firewall
2 1 (5.88%) TCP/IP
Database & Business Intelligence
1 2 (11.76%) SQL Server
Development Applications
1 2 (11.76%) MSI
General
1 2 (11.76%) Finance
1 2 (11.76%) Legal
2 1 (5.88%) German Language
Libraries, Frameworks & Software Standards
1 2 (11.76%) .NET
1 2 (11.76%) XMPP
Miscellaneous
1 1 (5.88%) Data Centre
Operating Systems
1 9 (52.94%) Windows
2 7 (41.18%) Windows 7
3 5 (29.41%) Windows 8
3 5 (29.41%) Windows Server
4 3 (17.65%) Windows 10
4 3 (17.65%) Windows Server 2008
5 1 (5.88%) Windows Server 2012
Processes & Methodologies
1 2 (11.76%) Application Packaging
1 2 (11.76%) Business Transformation
1 2 (11.76%) Change Management
1 2 (11.76%) Infrastructure Monitoring
1 2 (11.76%) Performance Metrics
1 2 (11.76%) Security Patching
1 2 (11.76%) Test Automation
1 2 (11.76%) User Acceptance Testing
Programming Languages
1 2 (11.76%) VBA
Quality Assurance & Compliance
1 9 (52.94%) SLA
System Software
1 6 (35.29%) Active Directory
2 2 (11.76%) Microsoft App-V
Systems Management
1 2 (11.76%) SCCM
1 2 (11.76%) SCOM
Vendors
1 4 (23.53%) Microsoft
2 2 (11.76%) Cisco