1st Line Support Analyst Jobs in Ipswich

First Line Support Analyst
Suffolk > Ipswich

The median First Line Support Analyst salary in Ipswich is £26,250 per year, according to job vacancies posted during the 6 months leading to 15 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
15 May 2025
Same period 2024 Same period 2023
Rank 12 - -
Rank change year-on-year - - -
Permanent jobs requiring a 1st Line Support Analyst 13 0 0
As % of all permanent jobs advertised in Ipswich 15.12% - -
As % of the Job Titles category 15.29% - -
Number of salaries quoted 10 0 0
10th Percentile - - -
25th Percentile £25,500 - -
Median annual salary (50th Percentile) £26,250 - -
75th Percentile £26,875 - -
90th Percentile - - -
Suffolk median annual salary £26,250 - -

All Permanent IT Job Vacancies
Ipswich

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Ipswich. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Ipswich with a recognized job title 85 201 106
% of permanent jobs with a recognized job title 98.84% 98.05% 79.10%
Number of salaries quoted 72 153 67
10th Percentile £25,625 £25,500 £25,000
25th Percentile £28,000 £28,000 £31,015
Median annual salary (50th Percentile) £47,500 £47,500 £52,500
Median % change year-on-year - -9.52% +16.67%
75th Percentile £57,500 £57,500 £70,300
90th Percentile £67,250 £75,000 £81,250
Suffolk median annual salary £65,799 £40,000 £38,500
% change year-on-year +64.50% +3.90% -10.47%

1st Line Support Analyst
Job Vacancy Trend in Ipswich

Job postings that featured 1st Line Support Analyst in the job title as a proportion of all IT jobs advertised in Ipswich.

Job vacancy trend for 1st Line Support Analyst in Ipswich

1st Line Support Analyst
Salary Trend in Ipswich

3-month moving average salary quoted in jobs citing 1st Line Support Analyst in Ipswich.

Salary trend for 1st Line Support Analyst in Ipswich

1st Line Support Analyst Skill Set
Top 15 Co-occurring Skills and Capabilities in Ipswich

For the 6 months to 15 May 2025, 1st Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Ipswich region featuring 1st Line Support Analyst in the job title.

1 13 (100.00%) Microsoft
1 13 (100.00%) Microsoft 365
1 13 (100.00%) Social Skills
1 13 (100.00%) Customer Service
2 10 (76.92%) Problem-Solving
2 10 (76.92%) Analytical Skills
2 10 (76.92%) Active Directory
2 10 (76.92%) Microsoft Certification
2 10 (76.92%) A+ Certification
2 10 (76.92%) Service Management
3 3 (23.08%) Service Delivery
3 3 (23.08%) Firewall
3 3 (23.08%) Wi-Fi
3 3 (23.08%) Azure
3 3 (23.08%) Remote Monitoring and Management

1st Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in Ipswich by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 13 (100.00%) Microsoft 365
2 3 (23.08%) Azure
Communications & Networking
1 3 (23.08%) Firewall
1 3 (23.08%) Wi-Fi
General
1 13 (100.00%) Social Skills
2 10 (76.92%) Analytical Skills
Processes & Methodologies
1 13 (100.00%) Customer Service
2 10 (76.92%) Problem-Solving
2 10 (76.92%) Service Management
3 3 (23.08%) Remote Monitoring and Management
3 3 (23.08%) Service Delivery
Qualifications
1 10 (76.92%) A+ Certification
1 10 (76.92%) Microsoft Certification
System Software
1 10 (76.92%) Active Directory
Vendors
1 13 (100.00%) Microsoft